Gregory Olson is a results-driven Manager with demonstrated track record for building/managing profitable collections op...
GREGORY A. OLSON White Bear Lake, Minnesota 55110 Home Phone (651) 426-3549 Cell Phone (651) 283-9247 E-mail
[email protected]
QUALIFICATIONS PROFILE Results-driven Manager with demonstrated track record for building/managing profitable collections operations, reducing collection backlogs, and increasing loan portfolio quality and value. Multi-focused and detail-oriented strategic planner recognized for designing and implementing efficient collection processes, reducing collections backlogs, and delivering industry-leading results. Interpersonally-skilled communicator, leader, and motivator with solid reputation for training and directing high-performing service teams, inspiring team accomplishment and productivity, and increasing loan portfolio value and profitability. CAREER HISTORY CREDIT & COLLECTION SUCCESS, LLC 2010 – PRESENT Owner Maximizing cash flow requires proper management of both front-end and back-end costs. Properly managed credit and collection functions tie these two cost areas together and benefit each other. This requires staffing and expertise when needed and be affordable to the bottom line. Design, implement and manage cash flow without full time costs. Provide an outsourcing service that comes to you for a determined amount of time and schedule. SPIRE FEDERAL CREDIT UNION, St. Paul, Minnesota, 2001 - 2010 Supervisor of Loan Operations Supervised loan operations, recruited, hired, trained, and directed Collections & Loan Servicing Team, and oversaw the collection and servicing of several thousand consumer accounts in 10 credit union branches. Analyzed, restructured, and streamlined existing automation processes, optimized labor utilization, and reduced operating expense. Implemented new collections and operational processes and procedures, decreased collections delinquencies by 50%, achieved 1.07% delinquency ratio by 2010, and exceeded industry standard in a highly compromised economy. Interpreted and implemented state, federal, and National Credit Union Association (NCUA) controls and accountability processes, briefed personnel on current legal changes, and assured regulatory compliance. Established/sustained trusting personnel relationships, created team-center work environment, promoted personal ownership and accountability, and sustained high staff satisfaction and retention levels. Consulted with automotive dealerships, presented credit union lending program opportunities, and increased loan portfolio value. CENEX HARVEST STATES, Inver Grove Heights, Minnesota, 1999 - 2001 Supervisor of Cardholder Services Supervised Cardholder Services Department, oversaw Customer Service & Collection Teams, and directed the collection of proprietary credit card balances on several thousand national consumer accounts. Redefined, restructured, and implemented new department underwriting policies, procedures, and protocols, improved loan approval process, and achieved charge-offs less than .40% and delinquency over 30 days of .25%. Conducted team meetings, invited personnel feedback, created and produced policy and procedural manual, and technically supported Underwriting Team on loan approval procedures and processes.
Gregory A. Olson (continued)
Page Two
Attended
senior management meetings and presented weekly productivity reports and analysis, and developed/executed corrective action plans. Assisted IT staff on the redevelopment and enhancement of internal Collections System and documentation processes, and improved Collections Team productivity, accuracy, and efficiency. Collaborated with Marketing Team, developed/executed internal staff communications strategy, and improved customer service underwriting quality. LAND-O-LAKES, Arden Hills, Minnesota, 1999 Credit Manager Consultant Managed Dairy Division commercial lines of credit ranging from $3000 to $400,000 for major food retailer accounts, established/maintained strategic payment schedules, and optimized account performance and profitability. Established/sustained positive client communications, championed/implemented operational policy and procedural improvements, and successfully reduced days sales outstanding. HAZELDEN FOUNDATION, Center City, Minnesota, 1998 - 1999 Credit Manager Consultant Contracted to manage Hazelden of New York receivables backlog issue, analyzed/identified self-funded insurance plan shortfall, recommended strategic action plan to senior managers, and positioned the company with a contract compliance solution. ADVANCED FLEX, INC., Arden Hills, Minnesota, 1996 - 1998 Credit Manager Created and implemented all domestic and international credit policies for a circuit board manufacturing company. Assisted controller with creating and presenting receivables account status to senior managers. Developed/implemented a collections strategy, recommended repayment solutions, reduced accounts receivables by 45% within 6 months, and maintained DSO of 31 days. METROPOLITAN BANK, FSB, Fargo, North Dakota/St. Paul, Minnesota, 1981 - 1995 Assistant Vice President, Credit Management Division Managed Quality Team, analyzed installment loan delinquency trends, strategized/introduced lending policies and procedures, and improved loan and collection quality performance. Served as primary bank contact and liaison, collaborated with IT Team, facilitated the successful installation of an automated collection system and predictive dialer, and increased collections productivity/efficiency. Oversaw and coordinated seamless and efficient department relocation from Fargo to St. Paul. EDUCATION UNIVERSITY OF NORTH DAKOTA, Grand Forks, North Dakota Bachelor of Science in Business Administration Degree PROFESSIONAL & COMMUNITY ORGANIZATIONS National Association of Credit Management, NACM Credit & Financial Development Division, CFDD National Petroleum Energy Credit Association, NPECA Leader, Boy Scouts of America, BSA
COMPUTER COMPETENCIES
MS Word MS Excel MS PowerPoint Windows XP/7 Numerous Proprietary Computer Systems & Applications -REFERENCES FURNISHED UPON REQUEST-
