Coral Telecom (India) all EPABX Programming Manuals

Coral Telecom Ltd. C-28, Sector 7, NOIDA, INDIA

Release Note Release Doc. ID

:

RN01-Y07

Project Name

:

IRIS IVDX

S/W Release Version :

MW2040.rom (MCC16-1.06/1.07)

Scope

:

Updates in IRIS IVDX

Originator Date of Release

: :

Vishal Kamboj 2nd April, 2007

Note This document is property of Coral Telecom Ltd and hence is only for restricted circulation and should not be passed on to anybody without prior written authorization.

Scope This document illustrates various changes done since previous release of IRIS IVDX software version MW2004.rom. Following changes had taken place in this new release. Updates & new features implemented 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27.

Use Enblock table for Outgoing Seize Wait. Redial by code. Voip Trunk shares ISDNRP Timer 33. Feat 42 (PRIE Answer) to use DTMF resource of Dialogic. Call Waiting at No-answer now goes to Call Forward No-Answer. Name Dial display will start from 2nd key pressed. Boss Groups are Functional as Immediate Ring. Jack in Conference is added as Meet_3F Conference. Conf_3F added as new Conference. Default IP added to be used for VOIP Trunks in DODG. VOIP Trunks uses IPGK Table for IP ADDRESS on Dial number. 10 Diallib for Extensions added. DOSA Multiplier. LCR is now COS Controlled. Net command to set Day/Night/RECP. Check HDD every Hour and Report Space. Mute Key. Missed Call Browse by KTS. Call Forward on Analog Trunks Allowed. CLI of Call waiting on KTS allowed. LCR Lock for DODG group Added for 0 and 00 selection. Conference Billing Problem Solved. TRK Budgeting Added, Limit & COS. Cosmo KTS added in place of KT20. No Beeps on Flash added. Higher/Same COS is VIP if VIP is enabled. OPR Feature in Regular version.

1. Enblock Table for Outgoing Seize wait on PRI/BRI 1.1 Functional Description We know that there are 2 types of dialing available on PRI i.e. Overlap and Enblock. In case of Overlap dialing the PRI trunk is seized and setup sent as soon as extension user dials the dodg access code and the dialing digits are sent one by one thereafter. In case of Enblock dialing PRI trunk is seized after all the digits constituting the external number has been dialed and then the setup containing all the information is sent on the PRI. Thus for enabling enblock dialing we have to define a table stating that after how many digits the PRI trunk should be seized and setup should be sent.

1.2 Programming required

Firstly we have to make all the 30 PRI trunks enblock by command Set pnt enbblk Now we have to define the dodg group to follow enblock dialing by command Set dodg enblk Now in the net we have to define the length of various external numbers to be dialed on PRI. If enblock dialing is used on PRI trunks, IRIS will pick up the PRI trunk only after dialing the predefined number of desired external number. To define the same, command is, Set net enblk Where is the total number of digits of the number being defined & is the initial numbers of the desired external numbers. For example, if the external number `001123456789012’ is supposed to be dialed out through PRI trunk using enblock dialing, IRIS should select the trunk after dialing the 15th digit as this external number has 15 digits. So the command will be, set net enblk 15 0011 Another example, if the external number `023478923456789012’ is supposed to be dialed out through PRI trunk using enblock dialing, IRIS should select the trunk after dialing the 18th digit as this external number has 18 digits. So the command will be, set net enblk 18 0234 Note-: Defined numbering plan for enblock dialing can be viewed by the command show net enblk The output of this command will show all the enblock entries defined in the system as follows-: Enblock Dial_Out Table 0. 1. 2. 3. 4.

Len Len Len Len Len

6 6 3 8 8

Dni Dni Dni Dni Dni

172 160 1 2 3

5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55. 56. 57. 58. 59. 60. 61.

Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len Len

8 10 10 10 10 12 11 13 14 14 13 12 12 14 15 11 14 12 12 14 12 14 13 14 10 12 14 14 13 14 12 12 14 12 14 14 14 13 13 12 14 12 12 14 12 12 13 13 13 12 15 14 13 14 14 15 14

Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni Dni

5 92 93 94 98 95 0 001 0012132 001416 002 00202 00203 002348 00234803 00253 00254 002581 00260 002646 00267 00271 003 0030 00350 0037268 003804 0039 004 0044 0045 0047 0049 005 0054 0055 0052 0059 006 00609 00614 00632 0064 00639 0065 0066 009 007 008 00822 0086 008633 0085 00864 00865 008613 00902

62. 63. 64. 65. 66. 67. 68.

Len Len Len Len Len Len Len

14 14 12 12 14 14 14

Dni Dni Dni Dni Dni Dni Dni

0089 009411 00965 00968 00989 009851 009987

2. Redial By Code 2.1 Functional Description

Till now the redial code was fixed as * and incase the special numbering scheme was used then we could not use the redial by code. Now the redial feature code has been made flexible and any flexible number can be programmed for redial. 2.2 Programming Required The redial feature has been allotted the virtual card number 50 port number 28. The command to set the code for redial is-: Set port 50 28 For example if you want to set the code for redial as 55 then the command need to be given is-: Set port 50 28 55 3. Voip Trunk shares ISDNRP Timer 33 3.1 Functional Description

Timer 33 is the release timer dedicated for the ISDN BRI and VOIP trunks. This means that the trunk line once accessed then it would be released after this much time. This timer is useful in the case when the service provider does not immediately release the trunk lines. Then we have to define our timer accordingly. 3.2 Programming Required The command to set the timer is-: Set timer 33 The default value of this timer is 0.

4. Feat 42 (PRIE Answer) to use DTMF resource of dialogic 4.1 Functional Description

This feature is used in order to save our DTMF resource of MCC. Whenever IRIS is to be used with a Predictive dialer interfaced through dialogic in that case if Analog trunks are used for outside dialing instead of PRI trunks, then this feature is used. After enabling this feature iris sends Answer signal on PRIE immediately as soon as the FTC/DTF trunk is seized. This will also help the dialer to transfer the calls even when no number is dialed. This is to be noted that no calls would be logged in the iris system and the Log_no_NUM counter will be very high. 4.2 Programming required The command to enable this feature is -: Set sys feat 42 5. Call waiting at No answer now goes to Call Forward No-Answer 5.1 Functional Description

If any extension has call waiting facility and it has also forwarded its no answer calls to some other extension then in that case if some waiting call comes on this extension, it would also be forwarded to the no answer destination after no answer time. 6. Name Dial display will start from 2nd key pressed 6.1 Functional Description Name dial feature when used will now start displaying the names only after two alphabets have been dialed. Thus from now on two digits corresponding to the first two alphabets of the name are mandatory to be dialed in order to see the names on the display of the KTS. In KTS 30 name scroll option is present. 7. Boss Groups are Functional as Immediate Ring 7.1 Functional Description Now we can define a group of extension as members of BOSS Group. Now we can use this group for simultaneous ring purpose. We have a total of 5 Boss groups.

7.2 Programming Required The command to define any extension as member of a boss group the command required is -: Set sys bossg i Where

is the Boss Group number is the ext to be defined as member of Boss Group Here i represents immediate ring on all members

To see the members of a Boss Group the command to be given is -: Show sys bossg 8. Jack in Conference added as Meet_Cnf Conference 8.1 Functional Description This has been specially made for call center solutions. This can be better understood by an example. Say Agent A is speaking to customer B and during the conversation the Agent A asks the Predictive dialer C through his PC to dial another number say D on his behalf. Now Predictive dialer C dials the number of D on behalf of A and as soon as the call is through C does FLASH + Meet_Cnf code + Agent-A number. If Agent A is still in conversation with B then 3 party conference is established between A, B and D. In case the agent has become free then he will get the D call as a new call. 8.2 Programming Required The code for Meet_Cnf conference has to be set by command -: Set port 49 3 No default value is allotted to this feature. 9. Conf_3F Conference 9.1 Functional Description This is a new type of conference added. If say user A is talking to user B then in order to establish conference session A has to put B on hold and thereafter dial the Conf_3F code followed by third number say C. Now as soon as A will press flash all three would be in conference.

9.2 Programming Required The code for Meet_Cnf conference has to be set by command -: Set port 49 2 No default value is allotted to this feature. 10. Default IP is added to be used for VOIP Trunks in DODG 10.1 Description set dodg ipgw a.b.c.d Since we could define only one access code for dialing through ipgk hence in order to overcome this limitation the above mentioned command can be used to set the default ip for the gateway to be used for the trunks mentioned inside this DODG. Hence now we can have multiple service providers as we have different access codes. Also now we can use the offset and other features of DODG groups on IP dialing also. 11. VOIP Trunks uses IPGK Table for dialing IP ADDRESS as number 11.1 Functional Description If a VOIP call is supposed to be made to the landline, E.164 (i.e. DID dialing) dialing has to be used. An extension user can make a call to any of the PSTN subscriber. For the same, you must know the remote gateway IP of the PSTN network through which PSTN network is interconnected to the Internet cloud. The PSTN area code (known as prefix) will be defined along with the remote gateway IP. An extension user of IRIS has to dial the area code of the PSTN network followed by the PSTN subscriber number. With IRIS MCC, the area code of the PSTN network will be already mapped with the remote gateway of the PSTN. So IRIS will route that call to the defined remote gateway followed by the PSTN subscriber number. Now PSTN network will send that call to the desired PSTN subscriber. 11.2 Programming For direct destination number dialing (i.e. E.164 dialing), first define the access code in the MCC. By default no code is defined for the IP dial. To define the same the command is -: set port 50 25

Where can be any flexible number say 55 etc. Let us assume that the PSTN gateway IP is 202.35.56.22 & the area code of the PSTN network is 0120. Now to define this with the MCC, the format of the command is, set net ipgk Where is the remote gateway IP address that is supposed to be dissolved. is the total length of the PSTN subscriber number to be dialed ( total no. of digits ). The Maximum length is 20. is the DODG group where u put all the VOIP trunk is the area code of the PSTN network. It can be max of 10 digits. For example, if TCP/IP 202.35.56.22 is supposed to be dialed for the E.164 number 0120-2423492 (length is 11 digits), with all VOIP trunks in dodg group 0, the commands will be, set pnt dodg 0 ( to put VOIP PNT’s into DODG 0 ) set net ipgk 202 35 56 22 11 0 0120 Maximum 16 remote gateway IP addresses can be defined this way. Defined IP addresses can be viewed by the command ‘show net ipgk’ show net ipgk– IP Gate Keeper Table 0. IP 202. 35. 56. 22.Len 11 Dodg No. 0 Prefix 0120 To delete a defined IP address, the command is reset net ipgk Now extension user can make E.164 call by adopting the following procedure-: Lift the handset & hear system dial tone. Dial IPGK dial Feature code followed by the prefix & than the end subscriber number. For example, if PSTN subscriber number 2423341 has to be called which is connected to the PSTN network 0120 (whose remote gateway IP is 202.35.56.22), the extension user will dial the IP Dial Feature code followed 0120 2423341. Note: As soon as IRIS subscriber dials the defined length of the numbers, IRIS will select the VOIP channel & will start dialing. But if the desired numbers are less than the defined length, IRIS subscriber has to dial # after dialing the last digit.

12. New Diallib feature implemented 12.1 Functional Explanation You can now convert any dialed number as per customer requirement. By this feature we can convert any dialed number to any other programmed number. 12.2 Programming The command for defining the diallib entry is -: set net diallib where lib no code para -

00 to 09 no. which is to be converted desired number

Example 1 - Your extension numbers are 66664000 to 6664999 but customer wants to dial only 5+4000 to 5+4999 means 5 should get converted into 6666 then the command to be given is set net diallib 01 5 6666 after this you can dial 54000 instead 66664000. Example 2 - suppose your dodg access code is 60 but customer requirement is dial 4 instead 60 due to some limitation or dial 4 for dialing 601234 then command is -: set net diallib 02 4 60 or set net diallib 03 4 601234 This feature is controlled by cos of trunk & extension. To enable diallib in COS Command is set cos diallib To disable diallib in COS command is reset cos diallib Note: By default it is disabled in all cos.

13. DOSA Multiplier 13.1 Programming Dosa timer can be controlled by DRCT command. For 30 minutes the command is Drct sys 1 0 c 290 30 This way you can define the Dosa timer as per requirement. 14. LCR is now COS Controlled 14.1 Functional Description The LCR feature earlier was a system wise feature and was applicable on all the PNT’s of a DODG group. Now this has been controlled through the COS of PNT meaning thereby now we can apply the LCR feature by enabling or disabling it in the COS of the PNT. Thus now we are not bound to use LCR on all the trunks of a DODG group. 14.2 Programming The command for enabling /disabling the LCR feature in COS of an PNT is-: Set/reset cos lcr 15. Network command to set Day/Night/RECP 15.1 Functional Description In earlier versions DRCT command was to be given in order to set the reception port, day and night supervisor port. Now the commands to set these have been added in the network commands. 15.2 Programming The command to set the reception port is -: set net oprport The command to set the day supervisor is -: set net supdprt

The command to set the night supervisor is -: set net supnprt 16. Check HDD every Hour and Report Space 16.1 Functional Description Now MCC will check the status of hard disk and update the same on the operator KTS every hour. Now operator can see the free space left in the HDD. Also when HDD is full then HDD full message is displayed on the Operator KTS. 17. Mute key as Flexible key 17.1 Description Now the KTS user can define the mute key as any flexible key on its KTS. The command to set any flexible key as mute key is -: set keys kts k011 where

is the Key group no. is the key number in that group to be programmed.

18. Missed Call Browse by KTS 18.1 Description Now KTS user can see the missed calls on its display by just pressing a missed call key. To program missed call key (shown as CLIsav) the command is -: set keys kts k006 where

is the Key group no. is the key number in that group to be programmed.

19. Call Forward on Analog Trunks Allowed 19.1 Functional Description Till now external call forward on analog trunks worked only in case of did landing. Now external call forward will work in case of one termination landing also. This

means that if any extension has external forwarded its calls and also if any trunk is one terminated on this extension then in this case the incoming call coming on the analog trunk would also be forwarded. 20. CLI of Call waiting on KT30 20.1 Functional Description Now the KT30 user can see the CLI of the waiting call on its KTS display. For this call waiting facility has to be given to the KT30 user. Till now it is implemented on KT30 only. 21. LCR Lock for DODG group 21.1 Functional Description Now we can lock the LCR in a particular DODG group. This means that if we lock the LCR in a particular DODG group then after that dodg group trunk is picked LCR switching will stop. 21.2 Programming The command to lock the LCR in a particular DODG group is-: Set dodg lcrlock Example-: If we want to dial all the local numbers through 0 dial, std numbers through DODG 1 and ISD numbers through DODG 2. The programming required for this is-: Set net rtalt 1 0 force Set net rtalt 2 00 force Set dodg 2 lcrlock Set net lcr Also LCR has to be enabled in the cos of the PNT by command -: set cos lcr After this the extension users can take the dial tone by pressing 0 and dial the local numbers straight away. In case user will dial any STD numbers then the trunk will be switched to trunk of DODG group 1 and thereafter the dialer can proceed to dial the STD number. Further if the user dials ISD number then again the trunk of dodg 1 will be dropped and trunk of dodg 2 will be seized.

Note-: It is mandatory to define offset as 1 in the DODG group for proper working of LCR.

22. Conference Billing 22.1 Description Now we can take the billing of Meet me conference. Now in case of meet me conference call (default code is 3941) the billing string will show the trunk number in place of extension number which would mean that it was a meet me conference call. The string would be as follows -: %C7018

7018

16:25:13 0:16 00000 21/07/03 20147

(0

)$

In this string incoming call came on trunk number 7018 and the callers phone number is 20147. 23. TRK Budgeting 23.1 Functional Description Trunks Budgeting feature has been added. Now we can define a fixed budget for the system trunks of a DODG group. Now we can enable budgeting for the trunks required through its COS. 23.2 Programming Example-: if you want to define the budget for reliance PRI line in your system as 900 pulses, then you have to just give following commands-: Set net tk_bdgt Set cos tk_bdgt Where is the number of billing pulses required for budgeting. If 900 pulses are to be defined then value of limit would be 900/30 = 30 pulses per channel. Hence limit = 30 in this case. is the COS of PRI trunks on which budgeting is required. Now all the reliance PRI PNT’s have to be defined in this COS. After this as soon as the number of pulses on any channel of the reliance PRI will reach 30 then the dialing through that channel will stop.

NOTE-: Dialing will not stop if user will seize the channel individually (for example by 7000). Only that channel will be blocked the access through DODG group.

24. New Cosmo KTS 24.1 Description As the old KT20 KTS has been discontinued, New Cosmo KTS has been launched in place of it. It is mandatory to load the new versions of DTF and DCC, which are DTF2004.rom and DCC2004.rom respectively. 25. No Beep on Flash 25.1 Functional Description While doing flash, the extension user gets a small beep tone as confirmation of flash. This beep tone can now be disabled by feat command. 25.2 Programming The command to disable the beep is -: Set sys feat 43 26. Higher/Same COS is VIP if VIP is enabled 26.1 Functional Description If there are two users and both are VIP then out of these two the one with higher COS will act as VIP. In case the COS for both is same then both will act as VIP. 27. OPERATOR Features 27.1 Functional Description Now we can define beep/silence along with queued call CLI indication on the operator KTS. KT30 is mandatory in order to use the operator features. 27.1 Programming

First step is to define a KT30 extension inside acd 9 and make it logout. After this define AS09, AB09, AV09 and AT09 keys on this KTS and set this KT30 extension as reminder port of ACD 9. Also it is mandatory to define this KT30 as reception port by the following command -: Set net oprport Now in order to get AT, AS, AB, AV queued calls on KT30 display, give command-: Set acd 9 opr Where represents the decimal value of a 6 bit binary number. Value = decimal value of binary ABCDEF where A is MSB and F is LSB. A = 1 means current call with CLI will be displayed on the KTS. A = 0 means current call wont be displayed. B = 1 means queued AS calls would be displayed on the KTS. B = 0 means queued AS calls wont be displayed. C = 1 means queued AT calls would be displayed on the KTS. C = 0 means queued AT calls wont be displayed. D = 1 means queued AB calls would be displayed on the KTS. D = 0 means queued AB calls wont be displayed. E = 1 means queued AV calls would be displayed on the KTS. E = 0 means queued AV calls wont be displayed. F = 1 means no. of calls in waiting (CW) would be displayed on the KTS. F = 0 means no. of calls in waiting wont be displayed. Hence if indication for all i.e. AS, AT, AB and AV is required along with current call CLI then value = 63. Note-: If BCDE all bits are 1 then F loses its significance. Further we can also set the KTS to beep on each new call or beep only for first call. To define beep in for each new call give command -: Set acd 9 newcall To define beep only for first call -: Reset acd 9 newcall