Complete Training Proposal

PROFESSIONAL TRAINING PROVIDER

MINISTRY OF FINANCE (Registration No: 357-02024198

HUMAN RESOURCES DEVELOPMENT FUND (HRDF)Registration No: 1392

TRAINING PROGRAMME LIST NO

TRAINING PROGRAMME

COURSE DURATION (DAYS)

EXCELLENT MANAGEMENT 1

Perfect Manager

6

2

The 12 Ladders To World Class Performance

2

3

Six Thinking Hats

2

CUSTOMER SERVICE

4

Customer Service Impact

2

5

Customer Relationship Management

2

COMPETENCY SKILLS

6

Professional Image

2

MOTIVATION PROGRAMME

7

Power –Up With NLP ( A Personal Transformation Programme)

2

8

Power-Up With NLP For Managers

2

9

Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP

2

10

Making Teamwork Like Quality Circle

2

TRAINING PROGRAMME LIST NO

TRAINING PROGRAMME

COURSE DURATION (DAYS)

SALES SKILLS 11

Advance Influencing & Negotiation Skills

2

INCREASE STOCK HANDLING

12

Supply Chain Management

2

PRODUCTIVITY & IMPROVEMENT PROGRAMME

13

Design & Development KPI‟s Based Performance Management System

2

14

Blue Ocean Strategy

2

15

Stress Management To Improve Work Performance

2

16

Project Management Principle

3

17

Techniques For Successful Project Management

2

PRODUCTIVITY AND INOVATION 18

5S (Good House Keeping)

19

Team Building

2 3 Days 2 Night

SAFETY 20

Occupational First Aid Skills & CPR

2

HUMAN RESOURCE 21

Misconduct in Employment & Conducting A Domestic Inquiry

2

TRAINING PROGRAMME FEES

TRAINING PROGRAMME FEES NO

TRAINING PROGRAMME

COURSE DURATION (DAYS)

PARTICIPANT

FEES (RM)

PERDAY / PER PAX

1

Perfect Manager

6

15 pax (Min)

2,400.00

per pax

2

The 12 Ladders To World Class Performance

2

25 pax (Max)

4,500.00

per day

3

Six Thinking Hats

2

15 pax (Min)

2,000.00

per pax

4

Customer Service Impact

2

25 pax (Max)

3,500.00

per day

5

Customer Relationship Management

2

25 pax (Max)

5,000.00

per day

6

Professional Image

2

25 pax (Max)

3,500.00

per day

7

Power –Up With NLP ( A Personal Transformation Programme)

2

25 pax (Max)

4,500.00

per day

8

Power-Up With NLP For Managers

2

25 pax (Max)

5,000.00

per day

9

Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP

2

25 pax (Min)

650.00

per pax

10

Making Teamwork Like Quality Circle

2

25 pax (Max)

4,500.00

per day

TRAINING PROGRAMME FEES NO

TRAINING PROGRAMME

COURSE DURATION (DAYS)

PARTICIPANT

11

FEES (RM)

PERDAY / PER PAX

Advance Influencing & Negotiation Skills

2

15 pax (Min)

1,100.00

per pax

12

Supply Chain Management

2

25 pax (Max)

5,000.00

per day

13

Design & Development KPI‟s Based Performance Management System

2

25 pax (Max)

4,500.00

per day

14

Blue Ocean Strategy

2

15 pax (Min)

2,000.00

per pax

15

Stress Management To Improve Work Performance

2

25 pax (Max)

4,500.00

per day

16

Project Management Principle

2

20 pax (Min)

1,800.00

per pax

17

Techniques For Successful Project Management

2

20 pax (Min)

1,500.00

per pax

18

5S (Good House Keeping)

2

25 pax (Max)

4,000.00

per day

19

Occupational First Aid Skills & CPR

2

25 pax (Max)

3,500.00

per day

20

Misconduct in Employment & Conducting A Domestic Inquiry

2

25 pax (Max)

4,000.00

per day

EXCELLENT MANAGEMENT KECEMERLANGAN PENGURUSAN

PERFECT MANAGER

SIX THINKING HATS

PERFECT MANAGER

DURATION 6 DAYS

PERFECT MANAGERS COURSE OUTLINE

INTRODUCTION

OBJECTIVES

COMPLETE Perfect Manager Modules Change Management Organization Management Motivation Presentation and Communications Skills Leadership Skills Education and Knowledge Management Team Building, Effective Financial Analytical Skills

Participants will learn:

MODULES

DESCRIPTION

Effective contemporary management practices Techniques to enhance managerial skills To prepare to meet realistic goals and objectives How to solve everyday crises that managers face To motivate people to achieve optimum performance To out-think and out-flank competition the eight competencies of a perfect manager

Module 1

Change Management -The Mandatory Pathway to Excellence

Module 2

Organization Management – The Nuts and Bolts of Management

Module 3

Motivation - Going the Extra Mile

Module 4

Presentation and Communications Skills - Transforming your objectives into action

The “Perfect Manager” is directed at people starting up or already in management. They can be first time managers or already involved in management. It is mandatory for the person who wants to further his or her career by mastering the eight essential competencies that every leader should have.

METHODOLOGY

SPECIAL FACILITIES

Module 5

Module 5: Leadership - Leading With Confidence

o o o o o o

o LCD Projector o Laptop

Module 6

Module 6: Education and Knowledge Management – Knowledge Is Power

Module 7

Teams – Delegating and Self-Empowering Through Teams

Module 8

Effective Financial Skills – Enhancing Your Financial Intelligence

2-day programme, Screen Projection Lecturing Discussion Role Play Presentations

TRAINER PROFILE

DURATION 6 DAYS

Name:

Low Pooi Mun

Name:

Qualification: F.B.S.C; F. Inst. B. A; F.I.E.M; MCIM; Minst. A.M; MSP

Qualification: ACMA (UK), MBA (UK), MSP

Experience: PM, as he is popularly known is a speaker with diverse hands-on experience and a career that spans 35 years in the commercial sector. His unique approach utilizing acronyms in creative ways to enhance audience comprehension and retention during training has earned him international commendation. PM is recognized as ' the guru of the acronym'.

Experience: With fifteen years of Financial Management experience Yoga became a Knowledge Facilitator in 2004. At present, he is extensively enhancing the financial knowledge of S.M.E. Directors who are Govt Grant (SMIDEC) recipients. He is a founding member of MAPS (Malaysian Association of Professional Speakers) and the President-Elect from 2006 till 2008.

S. Yoga Thevan

Name:

Anthony P. Fernandez Qualification: B. Sc.(Hons); NSP; NTP; CDP (HP); MSP Experience: Business Development Director of a major IT company for over 18 years. Consultant trainer for Sales, Technical and Consultancy Certification for Hewlett Packard Asia Pacific from 1996-2003. Made more than 100 working trips out of Malaysia, training in US, Germany, Australia, New Zealand, Hong Kong, India, Philippines, Thailand, Indonesia, Singapore, Malaysia and Bangladesh.

THE 12 LADDERS TO WORLD CLASS PERFORMANCE

THE 12 LADDERS TO WORLD CLASS PERFORMANCE COURSE OUTLINE

OBJECTIVES This highly participate programme will participants at the end of the programme to:

enable

o Identify the importance of measurement in building world class performance o Identify the different measures on which organisations may be identified as world class o Focus on the measures and targets important to their organisations o Use a scorecard approach to build a strategy for continuous improvement of performance o Implement a measurement initiative in their organisations.

METHODOLOGY o 2-day programme, o Screen Projection o Lecturing o Discussion o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos o Case Studies

DURATION: 2 DAYS o How your Organization can compete with the o o o

o o o o

best in the world? The 12 Ladders to World Class Performance & The 5 Levels of Performance of each Ladder Measures used by Top-performing Companies Choosing the measures which are right for your organisation Developing a World Class Performance Scorecard Walking the Talk through "Revolusi Aksi" approaches Implementing the World Class Performance actions/initiatives in your organisation. Your Action Plans

WHAT ARE THE BENEFITS DERIVED FROM THIS TRAINING TO YOUR ORGANISATION o

o

o

The participants can now implement their Action Plans to ensure their organization improve their current Levels of Achievement to a Level 5 (World Class performance-WCP) The WCP Scorecard can now be adopted as the Management Measurement Tool for monitoring the many business processes at your organization in terms of Levels of Achievement in the WCP. The impact of the improvements made as a result of identifying the priority focus areas in the 12 Ladders by the respective teams or Individuals in your Organization will enable your organization to improve their quality outputs, more cost savings, better delivery of products and services, safer operations and a more sustainable corporate social responsibility involvement and impact to the environment.

TRAINER Excel Model Builder PROFILE

Modeling Toolsis an author, trainer, consultant, speaker and promoter. Ramli Abu Hassan • • • •

MR. RAMLI ABU HASSAN • • •

He is Founder and Managing Director of Diversified Promotion & Service Model chart analysis: Make graphical Sdn.Bhd. Malaysian comparisonsorIn aDPS, twinkle,aabout data series,locally incorporated company since 25th using charts June,1996.DPS have involved in the business of Training& Consolidator: Make easy the been process mainly of consolidating information proceeding from Promotion and Marketing of Malaysian Consulting, Professional Sports different workbook but from the same range. made products bothConsolidate domestically and overseas. In the Training & Multi-sheets Consolidator: data from different ranges of many sheets of many Consulting workbooks. business, DPS helps organizations both in the private and Detailed Consolidation: This build type of world-class talent through unleashing their government sectors consolidation is appropriated if you want to see hidden asthewell the detailtalents along with totalsas making continual improvements in their work Multi sheet database / consolidator: Consolidate areas, leadership and personal performances plus increase in their data come from many sheets contained in more than one workbook and moreover with the knowledge of quality, productivity, team building and team working like records disordered Quality Circle / Innovative & Creative Circle (QCC@ICC) and Complex Control formula's consolidation: Make in a simple way, many arithmetic operations at the Managers‟ Quality Team (MQT) /Quality Improvement Team (QIT.) same time between spreadsheets.

Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion in the table. “Revolusi Aksi” or Action Revolution Hepreviously is thespecified author ofdecision the book • Cells math by logical thcriteria: This useful tool published on 24 March,2006 plus hundreds of articles on quality and performs mathematical calculations (adding, counting, finding highest, etc.), using cells that productivity improvements, sports management and promotions, human meet a given criteria • capital, Cell's math by format: Search all cells in asubjects like hobbies and travels. He has leadership and general specific range with a particular background color now features his thoughts, events and happenings. and his to doown somewebsite math with that the results.

He works with organizations to establish World Class Performance in their business and satisfaction of customers ,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality ,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management. He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others. In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.

SIX THINKING HATS

SIX THINKING HATS

DURATION: 2 DAYS

OBJECTIVES

COURSE OUTLINE

Dr. de Bono's objective is simple- Change, ideas and improvement and very useful for our routine such as in: 1. Facilitation of meetings 2. Preparation for discussions 3. Continuous process improvement 4. New process and new designs 5. Conflict resolution 6. Decision making and problem solving 7. Customer focus groups and interviews 8. Leadership development 9. Presentations

Participants in the Six Thinking Hats course will show evidence of the following:

METHODOLOGY o o o o o o o o o

2-day programme, Screen Projection Lecturing Discussion Individual & Group Workshop Exercises Discussions Role Plays Videos Case Studies

1. 2.

A marked tendency to identify themselves as thinkers Confidence to cope with and improve their environments 3. Competencies enabling them to: -Identify and solve problems -Propose alternative solutions -Predict the consequences of each alternative -Assess the usefulness of each set of consequences -Select the best alternative -Implement it -Evaluate 4. Competencies enabling them to: - Develop a habit of perceiving events and situations as opportunities - Identify the benefits/desired outcomes of pursuing each opportunity - Identify the risks/dangers of pursing each opportunity - Design ways to minimize risks - Design plans for pursing a selected opportunity - Assess and reevaluate plans in progress 5. Competencies enabling them to: - Understand and take on a facilitator role in a group meeting

TRAINER PROFILE MR. NANDA Nanda is a Certified Licensed Instructor of the world renown Thinking Skills System founded and created by Dr Edward de Bono. This Thinking Skill System is used by many corporations throughout the world. Nanda holds degrees in B.Sc Biochemistry (UKM), B.Sc in Alternative Medicine, (Calcutta, India), M.Sc in Applied Psychology (Rajasthan, India) and Diploma in Automotive Engineering (NIT S‟pore.) He is a Master Trainer in the Six Thinking Hats and Lateral Thinking Skills. He was trained and practiced in Singapore and is currently based in Kuala Lumpur. His presentation skills are exceptional – energetic, inspiring, creative, thought provoking and filled with humour. He specializes in Mind-Intellect-Subconcious Connections of the human personality. His profound understanding of human psychology and character formation allows him to „read‟ his students/course participants of their strengths and weaknesses. This allows him to address his seminars in a very effective way, especially tailored to bring change in attitude and innovation into the lives of those who attend his courses. He has been involved in training and organizing training programs for more than 15 years. His specialty is his ability to make the knowledge simple to understand and easy to practice in daily life. He is able to bring clarity of understanding in the topics that he teaches. He is also an active adventurer. He and his team of trainers conduct team building events throughout Malaysia. Team Building events such as Jungle Trekking, Mountain Climbing, Camping, Caving, Tele-match and Treasure Hunts are some of the events which are organized by him.

CUSTOMER SERVICE PENGURUSAN PELANGGAN

Customer Service Impact PERFECT MANAGER

Customer Relationship Management

CUSTOMER SERVICE IMPACT

CUSTOMER SERVICE IMPACT COURSE OUTLINE

OBJECTIVES Understanding The Importance Of Customer Service 1. 2. 3. 4.

DURATION: 2 DAYS

Learning Effective Customer Service Skills Enhancing Communication Skills Winning Customer Loyalty Developing & Motivating A Customer-Focused Team

III) Attracting Customers * What Attracts Us To Buy ? * Value First * Talk More About Value * Top 10 Mistakes Salespeople Make * Number Sensitivity * The Lady Is The Boss ?

METHODOLOGY o o o o o

2-day programme, Screen Projection Lecturing Discussion Case Study

o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos

COURSE OUTLINE I) Today‟s World Market * Win-Win Sales * Challenges of Globalization * 20th & 21st Century Marketing Model * Customers from Generation X, Y & Z II) Customer Care * Rewire Your Brain * Customer Service Skills * Put Customers First * Handling Customer Complaints Positively * Handling Problems With “PLUS” Points * Looking From Customer‟s Angle

IV) Sharpen Your Weapon: Enhance Your Communication Skills * Telemarketing * The Magical Power Of Smiling * Respect & Sincerity * Body Language * Match The Buyers‟ Styles * Understanding Your Employees & Your Customers, More V) Enhance Your Customer Value * Let Customer Feel That They Are Important * Under Promise, Over Deliver * Respond Positively & Timely * Satisfying Customers VI)Winning Customer Loyalty * Boosting Rapport: 4As * Details, Details, Details * Measure Customer Service * 4 Great Questions To Ask Customers * Always Have Customers In Mind * Give Your Customer A Pleasant Buying Experience

TRAINER PROFILE MR. AW SIN JAM He holds a BA (Hons.) with an overall GPA of 3.96 (out of 4.00) in Organizational and International Communication, cognate Industrial Psychology and Business from The University of Oklahoma, USA. With his excellent academic and research results, he received Cleo Cross International Student Scholarship (USA), a scholarship normally presented to one student per country only, in 1994. He was named Best Undergraduate in Communications Department for year 1994-1995, one of the first foreign students to attain such an achievement.

Mr Aw has more than 16 years of professional and industrial experience in Human Resource Management and Administration. Public presentation, event management and sales/marketing are also his forte. Throughout his career so far, Mr Aw has assumed the positions of Director, Manager, Assistant Manager, Executive and Personal Assistant to CEO. Always believes in setting new standard of excellence, Mr Aw has managed and conducted various training programmes and workshops for supervisors up to General Managers both in English, Bahasa Malaysia and Mandarin. He has designed supervisory, management and motivational training programmes for factories, business companies as well as government bodies like Lembaga Kemajuan Wilayah Pulau Pinang (PERDA), Unit Penyelarasan Pelaksanaan, Jabatan Perdana Menteri and so forth. He has conducted an inspiring training program on “Effective Factory & Organizational Management” at Universiti Sains Malaysia. He has also presented his paper at SMIDEC workshop/conference and at the same time written articles for local newspapers.

CUSTOMER RELATIONSHIP MANAGEMENT

CUSTOMER RELATIONSHIP MANAGEMENT DURATION: 2 DAYS COURSE OUTLINE

OBJECTIVES 1. 2. 3. 4.

To examine all elements in managing relationship with customers. To compare and contrast different paradigms in ma naging customers. To plan, analyze and execute decisions on relation al strategies in marketing. To discuss on various relational strategies in today‟ s business environment.

METHODOLOGY o o o o o

2-day programme, Screen Projection Lecturing Discussion Case Study

o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos

COURSE CONTENT Part 1: Traditional marketing vs Relational marketing Part 2: Identifying critical relationship marketing success factors Part 3: Developing relationship marketing practices Part 4: Adapting to context‐specific conditions

1. Demonstrate the link between marketing organizations and long term relationship with customers through relationship marketing. 2. Analyze a company's internal and external environment and present and long‐term direction, its resources and competitive capabilities for crafting relationship marketi ng strategy. 3. Identify characteristics and drivers of relationship market ing. 4. Formulate relationship marketing programs based on Mc. Kinsey‟s 7 “s” . 5. Monitoring and controlling relationship in organization for good strategy execution and build core competencies and competitive capabilities.

WHO SHOULD ATTEND 1. Managing director 2. Director 3. General manager/ deputy manager/assistant general manager 4. Senior administrator 5. Marketing managerr 6. Customer relationship officer/ Customer service officer 7. Public relationship officer

TRAINER PROFILE DR. NOR AZILA MOHD NOOR She is currently is a associate professor in the area of marketing at the UUM College of Business (COB), and the Chairperson of Doctoral Studies, UUM College of Business, Sintok, Kedah. She started her career as a lecturer since 1996.She obtained her PhD from University of Science Malaysia (USM) and her master‟s degree from University of Stirling, Scotland. She earned her first degree (Bachelor in Business Administration) from University Utara Malaysia (UUM) in 1994. Prior to joining the academia, she worked as a marketing executive for Ramgate Systems Sdn. Bhd. (subsidiary of DRB HICOM). Prior to her current position, she was the course coordinator for MBA program at Executive Development Center (EDC), UUM and Deputy Dean (Research & Postgraduate Studies) Faculty of Business Management, UUM. She was given the responsibilities to handle postgraduate related matters such as curriculum and pr ogram development, managing the collaboration with partners in offering the post graduate programs and promotion of post graduate programs in local and international market. Her expertise is in marketing related area and her research works have been published in academic journals such as Malaysian Journal of Consumer & Family Economics, Journal of Distance Education , Management Journal, International Journal of Management & Business, The Journal of Global Busi ness Management, Journal of Quality and International Retail and Marketing Review. She has also p resented her research works in many local and international conferences. She was also the chief edit or for the Utara Management Journal and associate editors for the Journal of Business Manageme nt and Management Journal. She is currently supervising Masters and PhD students particularly in th e area ofrelationship marketing, customer relationship management, strategic marketing and sales m anagement. At UUM College of Business, she teaches undergraduate and postgraduate courses (M BA and DBA)such as Marketing Management, Relationship Marketing,

TRAINER PROFILE DR. ABDUL RAHIM OTHMAN He is currently is the senior lecturer in the area of marketing of College of Business (COB), Universiti Utara Malaysia (UUM). He started his career as a lecturer since 1994. He obtained his PhD from University of Science Malaysia (USM) and his master‟s degree from Phillips University at Oklahoma USA. He earned his first degree (Bachelor of Arts in Economics and Mathematics) from Knox College, Illinois, USA in 1985. Prior to joining the academia, he worked as a marketing executive at freight fo rwarding company based in Kuala Lumpur. Prior to his current position, he was the Deputy Dean(Acade mics) Faculty of Business Management, UUM. He was given the responsibilities to handle undergraduat e related matters such as curriculum and program development, managing the collaboration with artners in offering the undergraduate programs and promotion of undergraduate programs in local and in ternational market. He was also Deputy Director of Center of Entrepreneurial Development which involves in development and training the entrepreneurs under the Ministry of Entrepreneur and other government agencies. His expertise is in marketing related area and his research works have been published in academic journals such as The Malaysian Construction Journal. He has also presented his research works in many local and international conferences. He is currently supervising Masters and PhD students particularly in the area of relationship marketing, customer relationship management, strategic marketing , firms‟ performance, internal marketing, tourism marketing and knowledge management. At UUM Colleg e of Business, he teaches undergraduate and postgraduate courses (MBA and DBA) such as Marketing Management, Relationship Marketing, Research Method, Strategic Marketing, Marketing Strategy and Analysis and International Marketing.

COMPETENCY SKILLS KEMAHIRAN KETRAMPILAN

PROFESSIONAL IMAGE GROOMING / ETIQUETTE PRESENTATION SKILLS

PERFECT MANAGER

GROOMING / ETIQUETTE PRESENTATION SKILLS COURSE OUTLINE

OBJECTIVES In this workshop participants will: 1. Define appropriate and inappropriate office behavior. 2. Describe appropriate office dress. 3. Demonstrate professional use of the telephone in a business environment whether they are answering the phone, transferring a call, placing a caller on hold, orleaving a voicemail message. 4. List steps for dealing with difficult people. 5. Identify and rephrase blunt wording for more professional communication. 6. Understand and demonstrate the use of to-do lists and the ABC prioritization technique. 7. Explain methods for handling typical office interruptions:visitors, phone calls, requests from the boss or subordinates.

METHODOLOGY o o o o o

2-day programme, Screen Projection Lecturing Discussion Case Study

DURATION: 2 DAYS

o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos

1. What's Appropriate for Work: Understanding the Difference between Social and Professional Behavior 2. Diamonds in the Rough: Polishing Your Professional Behavior. 3. Dress for Success: Looking Your Best 4. On Time and On Track: Keys to Basic Time Management 5. What It Looks Like: The Anatomy of a Successful Presentation 6. Let Me Tell You: Understanding Audience Differences 7. Highs and Lows: Adding Vocal Variety 8. Stop Shaking in Your Shoes: How to Overcome the Fear of Public Speaking. 9. How and When to Use Humor 10. Know-It-Alls, Talkers, and Bullies: Managing 11. Flipcharts, PowerPoint, and Slides: Effective Visual AidsHecklers 12. People Who Can, Do: Preparation and Practice

WHO SHOULD ATTEND This program is designed for anyone who has a desire to improve their Presentation Skills to create a climate of positive communication in their organisation.

TRAINER PROFILE 2004 – Aug 2006

Unit Head Manpower Development, Customer Services Department, Malaysia Airlines Managed trainers and administration staff with full responsibility for all training of MAS Customer Services staff at KLIA Adviser to the Customer Services Grooming Council and in charge of Grooming standards of Customer Services Department system wide.

Responsible in the production of the Grooming Manual for Ground staff. Master trainer I MAKE THE DIFFERENCE – GOING BEYOND EXPECTATIONS module programmed by Malaysia Airlines Academy.

TRAINER PROFILE 1994 – 2004 Training Executive at Malaysia Airlines Academy ( MAA ) 1. Designed and developed Customer Services module for Ground Services Conducted all Technical and Soft Skills courses for MAS Ground Services staff system wide . 2. Represented departmental head for any presentation on Customer Services module to external customers.Travel worldwide to train MAS staff on Customer Service/Soft skills programme. 3. One month attachment in Phnom Penh, Cambodia to train Royal Air Cambodge ground staff. 4. One month in Male, Maldives to train Air Maldives ground staff. One month in Jakarta to train ground handlers at Jakarta airport 5. Trained Maybank staff on Customer Service module, Sayang Sayang Customer.. 6. Trained Northport top-level managers on Enhancing Your Professional Image module. 7. Trained Pegawai Tadbir Diplomat – INTAN on Enhancing Your Professional Image. 8. Trained UNITAR top management on Enhancing Your ProfessionalImage module 9. Represented Malaysia Airlines Academy as a guest speaker at a Tourist Guide National Conference on the Topic – Image and the professional.

TRAINER PROFILE 1992 – 1994 MAS Ground Services Instructor - Trained Ground Services staff system wide.

- One month attachment in Male, Maldives to train Air Maldives airport staff and assisted in designing the uniform. - Three months attachment at Terminal 3 to be in charged of - Discipline, Grooming and on the Job Training for new staff. - Responsible for the introduction of Grooming training for Ground

- Services staff in Domestic Stations and in charge of Grooming for Domestic stations. - Responsible for Developing Service Transaction Guidelines manual for MAS Ground Services division

MOTIVATION PROGRAMME PROGRAM MOTIVASI

MOTIVATION PROGRAMME

1

Power –Up With NLP ( A Personal Transformation Programme)

2

Power-Up With NLP For Managers

PERFECT MANAGER

3 4

Making Teamwork Like Quality Circle

Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP

PERFECT MANAGER

A PERSONAL TRANSFORMATION PROGRAM

A PERSONAL TRANSFORMATION PROGRAM INTRODUCTION This program explains practical methods and techniques that can be used to control our mind and the mind of others. Power-UP! is a direct application of Neuro Linguistic Programming (NLP) in understanding how we see, hear or feel when we communicate with people. This improves our understanding on how we think and react in certain situation.

OBJECTIVES At the end of this program participants will be able to: 1. Develop a new way of thinking to produce optimism and energy. 2. Create goals that will ensure success 3. Develop wonderful relationships that will lead to synergy. 4. Build self confidence that will enhance your potential. 5. Handle self better in difficult situations 6. Make yourself more effective to improve performance

LEARNING OUTCOME 1. The final outcome of the program is increased self control and mental discipline which will elevate your success in your career and personal goals. 2. Personal relationships becomes more rewarding, with better control of your own thoughts, your state of mind and the way you communicate.

DURATION: 2 DAYS

COURSE OUTLINE Module 1: P - Positive Attitude Discover the laws of the mind and how you can utilize those principles to unleash the potential that lies within you. Learn the secrets and thinking of successful people and be aware that you are the architect of your own life. Module 2: O – Outstanding Goals/Performance Understand the importance and effects of goals in your life. Identify the factors that impede goal attainment and learn effective goal setting that will stimulate massive action. Discover the strategies to achieve your goals in the most effective way, which leads to a win-win situation for all. Module 3: W – Wonderful Relationships Every successful person needs the help and support of those around them, and this will only happen from positive relationships. Understand people‟s communication style learn how to create rapport effectively with others so they may assist you in achieving your dreams. Discover how people think (metaprogram) to create the synergy that you need Module 4: E – Empowering Belief Understand that every change that is desired has to begin from within, which is your belief. Understand what is stopping you from pursuing what you desire and execute 4 simple steps to change your inner program. Learn and master the belief of successful people.

COURSE TENTATIVE COURSE OUTLINE

TIME

DETAILS

Module 5: R - Resourceful State

08:30 - 09:30

Registration & Icebreaking

Discover how an emotional state is formed and learn simple techniques to overcome negative thinking. Create the character and attitude that will maximize your potential for success. Learn the practices to inculcate energy and enthusiasm in every activity that you are.

09:30 - 10:30

Session 1

10:30 - 11:00

Tea Break

11:00 - 01:00

Session 2

01:00 - 02:15

Lunch

02:15 - 03:45

Session 3

03:45 - 04:00

Tea Break

04:00 - 05:00

Session 3

WHO SHOULD ATTEND This program is designed for anyone who has a desire to develop a winning mindset and wishes to create a climate of positive communication in their organisation. METHODOLOGY This program 2 day course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program.

TIME

DETAILS

09:30 - 10:30

Session 5

10:30 - 11:00

Tea Break

11:00 - 01:00

Session 6

01:00 - 02:15

Lunch

02:15 - 03:45

Session 7

03:45 - 04:00

Tea Break

04:00 - 04:30

In a Nutshell

04:30 – 05:00

Course Evaluation, Certificate Presentation & Close

FOR MANAGERS

PERFECT MANAGER

DURATION: 2 DAYS

FOR MANAGERS INTRODUCTION Today‟s workplace can be a stressful place to be at least for some. Organizations are continually working to adapt to fast changing environments, to stay ahead and make profits. Individuals work harder under the constant pressure to perform better and achieve more. Many people are dissatisfied with their situation and want change. NLP is a valuable approach to making the improvements and transformations that these people seek. Whether you wish to put in place a few subtle changes to your performance, influence or achievements at work, or to turn your whole life upside down, you‟ll find some fantastic tools in NLP to help you.

OBJECTIVES This program is designed to enhance the leadership and communication skills of managers and leaders in using NLP. You will learn to… 1. Improve your ability to influence others to achieve more 2. Lead and motivate others 3. Develop a vision – for yourself or the business 4. Coach others to perform well 5. Accomplish goals 6. Handle tricky relationships 7. Make effective changes

METHODOLOGY This 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program

COURSE OUTLINE Module 1: Understanding the Basics 1. Achieving Managerial Excellence with NLP 2. Overcoming Barriers to Success 3. Utilising NLP Principles at Work Module 2: Building Relationships that Work 1. Understanding others: VAK 2. Building Rapport: Match and Mirror 3. Using Words to Get Results: Metaprograms 4. Choosing and Anchoring Positive Emotions Module 3: Leading People to Perform 1. Managing Your Emotions 2. Inspring and Motivating Others: Milton Model 3. Giving Feedback to Fuel Improvement 4. Coaching for Peak Performance: Meta Model 5. Handling Difficult People Module 4: Achieving Business Excellence 1. Creating a Compelling Vision 2. Maximising Success through Change: Logical Levels 3. Setting and Achieving Goals 4. Modelling Winning Performance

PROGRAM IMPLEMENTATION The 4 modules will be implemented in three stages. Each stage will run for three days, making it a total of nine days. The modules which will be covered for each stage are as follows: Stage 1: Module 1 & Module 2 Stage 2: Module 3 Stage 3: Module 4

UNGKU AZLAN SHAH BIN UNGKU CHULAN Certified NLP Trainer (NFNLP), NLP Master Practitioner (NFNLP)MSc. HRD (UPM), B.App.Sc. (Curtin), B.Arch. Hons (UiTM), Dip. Dakwah & Usuluddin (KDH). After practicing architecture for 1 year, and being part of the team lead by the nation‟s motivational expert, Dato‟ Dr. Mohd. Fadzilah Kamsah for several years, Azlan decided to start his own firm. With his wealth of experience as an NLP Practitioner as well as a professional trainer, he commits himself towards creating results in businesses and inspire people to be their best at whatever they do.. Azlan is a highly trained professional who has developed and conducted more than 500 courses particularly in the areas of personal excellence, learning skills, teambuilding, human relations, sales and leadership. All these programs incorporate Neuro Linguistic Programming (NLP), practical tools and fun experiential learning.

UNGKU AZLAN SHAH BIN UNGKU CHULAN Azlan holds two basic degrees; one from Curtin University of Technology, Australia, in Applied Science‟ and the second in Architecture from Universiti Teknologi MARA. He also holds a Master‟s degree in Human Resource Development from the Universiti Putra Malaysia where he graduated with a 3.97 average. All three degrees have served him well in bringing to his clients a sharply honed ability to evaluate business processes, both technical and people base. Along with his three degrees, Azlan is also a Master practitioner of Neuro Linguistic Programming (NLP) from the National Federation of Neuro Linguistic Psychology, USA and a Certified NLP Trainer. Azlan‟s intention is to help clients grow their business in a way that is sustainable and that supports their values. He believes in using the medium of business to improve the lives of his clients and to make a difference for others in our community and the world. Azlan is now making himself very much at home in Bangi with his wife and two children. He also has a passion for travel and an innate skill in bringing out the best in the people he works with.

KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA PERFECT MANAGER

ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN DURATION: 2 DAYS HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA PENGENALAN

KANDUNGAN KURSUS

Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak.

MODUL 1: MENGENAL POTENSI DIRI o Fahami „prinsip‟ atau „hukum‟ yang wujud dalam alam semesta dan bagaimana anda boleh gunakan prinsip tersebut untuk merealisasikan potensi yang ada pada diri anda. o Ketahui rahsia dan amalan orang yang berjaya dan sedar bahawa anda juga merupakan arkitek untuk kehidupan anda.

Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat.

OBJEKTIF PROGRAM Selepas menjalani program latihan ini, para peserta akan dapat: 1. Mengenal potensi diri dari semua sudut (rohani, emosi,sosial, mental). 2. Mengetahui kaedah membentuk motivasi dan kecemerlangan diri. 3. Menghayati dan mengaplikasikan nilai murni 1Malaysia 4. seperti Integriti, Kesetiaan dan Budaya Berprestasi Tinggi semasa menjalankan tugas dan tanggungjawab.

METADOLOGI KURSUS Kaedah pembelajaran yang digunakan dalam kursus ini bersifat „Experiential Learning‟ yang akan melibatkan :  Syarahan,  Perbincangan,  Main peranan dan  Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.

MODUL 2: MINDA DAN PERUBAHAN PARADIGMA o Fahami bahawa setiap perubahan yang diingini perlu dimulakan secara dalaman dahulu; iaitu dengan mengubah pemikiran anda. o Selidiki apa yang menghalang anda dari mencapai apa yang dikehendaki dan laksanakan 4 langkah mudah untuk mengubah program anda. o Pelajari teknik-teknik mudah untuk meningkatkan motivasi anda. MODUL 3: BUDAYA BERPRESTASI TINGGI DAN KETEPATAN] o Ketahui penyakit yang boleh menghalang penambahbaikan. o Fahami konsep KAIZEN dan pelajari kaedah dan sikap yang diperlukan untuk meningkatkan prestasi di tempat kerja. o Ketahui soalan yang boleh ditanya untuk memastikan tugas yang dibuat berada di tahap yang cemerlang.

ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN DURATION: 2 DAYS HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA KANDUNGAN Setiap individu KURSUS telah dianugerahkan dengan pelbagai

KANDUNGAN KURSUS

kebolehan dan keunggulan tersendiri. MODUL 4: BUDAYA ILMU DAN INOVASI Untuk mendapat manfaat sepenuhnya nikmat yang oleh o Fahami perubahan dari dan cabaran yangdianugerahkan wujud dalam era Tuhan, seseorang perlu sedar akan potensi yang ada pada ilmu masa kini dan pentingnya usaha untuk mengikuti dirinya dan menggunakannya dengan bijak. perubahan yang ada.

MODUL 7: BUDAYA INTEGRITI DAN KEBIJAKSANAAN o Fahami dan hayati kesan integriti dalam kehidupan seseorang. o Ketahui faktor yang menghalang seseorang daripada mempunyai integriti, dan pelajari kaedah untuk membentuk sifat murni dalam perhubungan dengan orang lain. o Fahami kaedah untuk menangani suatu masalah dengan penuh berhemah dan teliti agar mencapai keadaan „menang-menang‟ untuk semua. o Memupuk kesedaran dan pengetahuan dalam mengurus atau merancang kewangan persendirian, keluarga dan komuniti masyarakat dengan berkonsepkan Al-Falah dan nilai-nilai Islam di mana ianya dapat membentuk budaya integriti di kalangan masyarakat berbilang bangsa

o Pelajari kaedah dan tabiat yang boleh diamalkan agar Untuk menghasilkan perubahan yang berterusan, anda sentiasa dalam keadaan „belajar‟. perubahan perlu dilakukan terhadap cara berfikir o Ketahui kaedah untuk mencetuskan idea yang kreatifatau dan paradigma yang ada. Di sampingkuasa itu, nilai-nilai murnisedar juga inovatif dengan menggunakan minda bawah penting anda. untuk dijadikan pedoman kepada tindakan yang dibuat. MODUL 5: PENGUASAAN PENGURUSAN KEWANGAN PERIBADI AL-FALAH o Kepentingan Pelan Kewangan yang canggih o Konsep pengurusan wang dan harta. o Penyediaan dan kefahaman Penyata Kewangan. o Pengurusan pengaliran tunai – Perancangan dan analisa o Pengurusan Liabiliti – Perancangan dan Analisa MODUL 6: PENGUASAAN PENGURUSAN HUTANG o Strategi Pengurangan Hutang. o Hutang Sewa-beli kereta. o Hutang Hartanah – Pelunasan. Kaedah pembelajaran o Hutang Kad Kredit.yang digunakan dalam kursus ini bersifat „Experiential Learning‟ akan melibatkan : o Strategi Penghapusan Hutangyang – Perancangan Akhirat  Syarahan,  Perbincangan,  Main peranan dan  Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.

MODUL 8: BUDAYA KETABAHAN DAN KESETIAAN o Hayati paradigma yang dimiliki oleh orang yang berjaya dalam mengharungi cabaran dan halangan yang mendatang. o Fahami bagaimana ketakutan terbentuk dan pelajari teknik-teknik mudah untuk mengatasi ketakutan anda. o Bentuk sifat dan sikap yang akan memaksimumkan potensi kejayaan anda. Pelajari kaedah untuk membentuk sifat kepimpinan dan kesetiaan dalam organisasi.

Haritelah Pertama Setiap individu dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh 08:30am - 09:00am Pendaftaran & Taklimat Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya bijak. 09:00am - dengan 10:30am Modul 1: Mengenal Potensi

Diri

Untuk menghasilkan yang berterusan, 10:30am perubahan - 11:00am Minum Pagi perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murniModul juga 11:00am - 01:00pm 2: Minda dan Perubahan penting untuk dijadikan pedoman kepada tindakan yang dibuat. 01:00pm - 02:15pm Makan Tengahari & Solat Zohor

02:15pm - 03:45pm

Paradigma

Modul 3: Budaya Berprestasi Tinggi dan Ketepatan

03:45pm - 04:00pm

Minum Petang

04:00pm - 05:00pm

Modul 4: Budaya Ilmu dan Inovasi

07.00pm - 08.00pm

Makan Malam dan Solat Maghrib

08.00pm - 10.00pm

Modul 5: Penguasaan Pengurusan Kewangan

Kaedah pembelajaran yang digunakan dalam kursus ini bersifat „Experiential Learning‟ yang akan melibatkan Peribadi : Al-Falah  Syarahan,  Perbincangan, 10.00pm - 10.15pm Jamuan Ringan & Bersurai  Main peranan dan  Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.

Setiap individu telah dianugerahkan dengan pelbagai Kedua tersendiri. Untuk mendapat kebolehan Hari dan keunggulan manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya bijak. 08.30am - dengan 09.30am Modul Untuk menghasilkan yang berterusan, 09:30amperubahan - 10:30am Modul perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga 10:30am - 11:00am Minum penting untuk dijadikan pedoman kepada tindakan yang dibuat. 11:00am - 01:00pm Modul

6 : Penguasaan Pengurusan Hutang

7: Budaya Integriti dan Kebijaksanaan Pagi 8: Budaya Ketabahan dan Kesetiaan

01:00pm - 02:15pm

Makan Tengahari dan Solat Zohor

02:15pm - 03:45pm

Rangka Tindakan

03:45pm - 04:00pm

Minum Petang

04:00pm - 05:00pm

Penilaian Kursus

05.00pm - 05.30pm

Penyampaian Sijil & Penutup

Kaedah pembelajaran yang digunakan dalam kursus ini bersifat „Experiential Learning‟ yang akan melibatkan :  Syarahan,  Perbincangan,  Main peranan dan  Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.

Encik Azlan merupakan seorang yang profesional dan sangat terlatih, di mana beliau telah mengembangkan dan melakukan lebih dari 500 program khususnya dalam bidang keunggulan peribadi, kemahiran belajar, membentuk pasukan, hubungan manusia, jualan dan kepimpinan. Semua program ini menggabungkan Neuro Linguistic Programming (NLP), alat-alat praktikal dan pengalaman belajar yang memberangsangkan. Beliau dikurniakan dua Ijazah; satu daripada Curtin University of Technology, Australia, dalam bidang Sains Gunaan dan yang kedua dalam bidang Akitek dari Universiti Teknologi MARA. Beliau juga memiliki Master di bidang Pembangunan Sumber Manusia dari Universiti Putra Malaysia di mana ia lulus dengan CGPA 3,97. Selain itu beliau juga merupakan pengamal Master of Neuro Linguistic Programming (NLP) dari Persekutuan Kebangsaan Neuro Linguistic Psikologi, Amerika Syarikat dan Certified NLP Trainer Beliau suka membantu pelanggan mengembangkan perniagaan mereka dengan cara yang berterusan. Beliau percaya dengan menggunakan media perniagaan untuk memperbaiki kehidupan pelanggannya akan dapat membezakan diri dengan orang lain dalam komuniti masyarakat kita dan global. Azlan sekarang menetap di Bangi bersama isteri dan dua orang anaknya.

A.W.VENDARGON Beliau merupakan Certified Financial Planner (CFP), Islamic Financial Planner (IFP), Registered Financial Planner (RFP) dan Pakar Perunding bagi Latihan dan Konsultasi. Beliau terlatih dalam bidang pengurusan kewangan dan perakaunan. Beliau telah bekerja dalam bidang pengurusan kewangan dengan syarikat besar selama lebih dari 10 tahun. Beliau telah berkecimpung dalam bidang latihan dan menjadi jurucakap dalam bidang insuran sejak tahun 1996 lagi. Beliau telah terlibat dalam bidang insurans ,unit trust, syarikat pemasaran multi-level dan organisasi syarikat untuk memberi motivasi kepada ahli pasukan mereka Selain menjadi jurulatih perunding, minat beliau untuk mengajar telah berkembang, beliau telah menjadi tenaga pengajar di bahagian perakaunan dan pengurusan, bayaran, kewangan, CFP, RFP IFP dan sebagainya. Beliau juga pernah menjadi speaker dalam rancangan di ASTRO Vizhuthugal yang menyentuh mengenai cara menangani masalah kewangan secara bijak dan teratur

QUALITY CIRCLE PERFECT MANAGER

DURATION: 2 DAYS OBJECTIVES For all Participants: Understand the true (real) meaning of the philosophy of QCC @ICC especially based on the Union Of Japanese Scientists and Engineers (JUSE) QC Circle Koryo (General Principles) of the QC Circle) including all aspects of the QCC Fundamentals, History and Purpose. The Malaysia QCC @ ICC Story and Journey will also be highlighted for all participants knowledge. As a whole, QCC @ ICC at your company will together assist your Top Management by creating an impact to Your Co's Business Results with better quality products and increase productivity. The overall teamwork Environment will be better than before and avery QCC @ ICC team members will ensure that Your Company Business Performance and Total Customer Satisfaction (by conformance to customer requirements) will become better both domestically and at her overseas markets.

METHODOLOGY This 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program

COURSE OUTLINE 1. QCC @ ICC Philosophy including History of QCC @ ICC in Malaysia. 2. The QCC Secretariat- Roles & Responsibilities. 3. The Role of Facilitators, Team Leaders and Team Members 4. Quality Improvement Tools like Basic 7 QC Tools and the 7 management Tools for QC (M&)-where necessary. 5. QCC @ ICC Project based on the P-D-C-A Cycle of Control and Improvement. 6. QCC @ ICC Project Report & Presentation 7. QCC @ ICC Presentation Judging Criteria. 8. How to maintain and improve further the QCC @ ICC Teamwork and Projects. 9. QCC @ ICC relations with subjects like Zero Defect (ZD) Culture (including Zero Changeovers, Zero Defects, Zero Waste, Zero Delays, Zero Injuries and Zero Breakdown), Kaizen,5-S (Visual Organization & Good Housekeeping), Cross Functional Teamworking, World Class Performance factors and others (if necessary) 10. How to make QCC @ ICC People and Projects to bring great impact to Your Co's Business Results.

TRAINER Excel Model Builder PROFILE

Modeling Toolsis an author, trainer, consultant, speaker and promoter. Ramli Abu Hassan • • • •

MR. RAMLI ABU HASSAN • • •

He is Founder and Managing Director of Diversified Promotion & Service Model chart analysis: Make graphical Sdn.Bhd. Malaysian comparisonsorIn aDPS, twinkle,aabout data series,locally incorporated company since 25th using charts June,1996.DPS have involved in the business of Training& Consolidator: Make easy the been process mainly of consolidating information proceeding from Promotion and Marketing of Malaysian Consulting, Professional Sports different workbook but from the same range. made products bothConsolidate domestically and overseas. In the Training & Multi-sheets Consolidator: data from different ranges of many sheets of many Consulting workbooks. business, DPS helps organizations both in the private and Detailed Consolidation: This build type of world-class talent through unleashing their government sectors consolidation is appropriated if you want to see hidden asthewell the detailtalents along with totalsas making continual improvements in their work Multi sheet database / consolidator: Consolidate areas, leadership and personal performances plus increase in their data come from many sheets contained in more than one workbook and moreover with the knowledge of quality, productivity, team building and team working like records disordered Quality Circle / Innovative & Creative Circle (QCC@ICC) and Complex Control formula's consolidation: Make in a simple way, many arithmetic operations at the Managers‟ Quality Team (MQT) /Quality Improvement Team (QIT.) same time between spreadsheets.

Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion in the table. “Revolusi Aksi” or Action Revolution Hepreviously is thespecified author ofdecision the book • Cells math by logical thcriteria: This useful tool published on 24 March,2006 plus hundreds of articles on quality and performs mathematical calculations (adding, counting, finding highest, etc.), using cells that productivity improvements, sports management and promotions, human meet a given criteria • capital, Cell's math by format: Search all cells in asubjects like hobbies and travels. He has leadership and general specific range with a particular background color now features his thoughts, events and happenings. and his to doown somewebsite math with that the results.

He works with organizations to establish World Class Performance in their business and satisfaction of customers ,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality ,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management. He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others. In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.

SELLING SKILLS KEMAHIRAN JUALAN

Advance Influencing & Negotiation Skills PERFECT MANAGER

SELLING SKILLS

PERFECT MANAGER

ADVANCE INFLUENCING & NEGOTIATION SKILLS

DURATION: 2 DAYS OBJECTIVES

COURSE OUTLINE

At the end this programme the participants will be able to:

1.

Own Rating as a Negotiator

2.

Integrated Model for Negotiation & Influence

3.

Negotiation & Influence Strategies

4.

Practice Sessions with feedback: 5 Cases

5.

Handling Difficult Situations: e.g. Impasse,

1. Explain an integrated Modal for Negotiation & influence and relate it to their own experiences. 2. Diagnose their own and other people‟s impact in negotiation/ influencing. 3. Gain additional skills and upgrade their present skills through 5 practice sessions. 4. Begin to act on feedback of their negotiation/ influencing behavior from others. 5. Describe the characteristics of different negotiating situations and how to deal with them effectively. 6. Plan some personal changes to improve their approach to and style of negotiating and influencing others.

deadlocks, etc. 6.

Input Sessions Enhanced by Video

7.

Planning for Personal Skills Improvement

EVALUTION STRATEGIES 1.

METHODOLOGY o Individual hands-on exercises

o o o o

Small-group hands-on exercise Large-group exercise Role-playing Application planning

Ongoing facilitator observation & feedback throughout the course

2.

Peer feedback

3.

End-of- course evaluation

TRAINER Excel PROFILE Model

Builder

DR. RIZAL NAIDU

Modeling Tools 1. This training is conducted by Dr. Rizal Naidu who has 33 years experience in Make marketing, • 2. Model chart analysis: graphical negotiations skills, customers service, In a twinkle, about data series, 3. comparisons Presentation skills, Public Speaking and Communication Skills. using charts • 4. Consolidator: Make easy the process He has addressed more ofthan one thousand seminars and consolidating information proceeding from different workbook but from theworld. same range. trainings all over the • Consolidator: Consolidate data 5. Multi-sheets The training lecture format, rather on active from different rangesisofnot manybased sheets ofon many 6. workbooks. participants and the co-operative learning concept. The trainer is a • Detailed Consolidation: This type of appropriated if you see 7. consolidation practicalisperson and willwant betosharing his experience which will the detail along with the totals make participants enjoy learning by doing role plays. • Multi sheetthe database / consolidator: Consolidate data come from many sheets contained in more 8. than Heone was givenandthe title Maha workbook moreover with theGuru (The Great Teacher) and par records disordered excellence and orator. • Complex formula'sspeaker consolidation: Make in a way, many arithmetic operations at the to create special visual learning 9. simple Specially selected videos used same time between spreadsheets. experience. demonstrations make the whole training. A • Multiple conditionalPowerful analysis & formatting: Easily, format cells in a database based on a criterion wonderful and high energy previously specified in the decision table. experience. • 10.Cells math by logical criteria: This useful tool Everymathematical participants will have opportunities to experience his or her performs calculations (adding, counting, finding highest, etc.), using cells that real potential. meet a given criteria Dr.math Rizal is notSearch onlyallan international motivator and trainer. He is • 11.Cell's by format: cells in a specific range with a particular background color also author of the latest book power closing & handling objections. and to doan some math with results.

INCREASE STOCK HANDLING SUPPLY CHAIN MANAGEMENT

PERFECT MANAGER

DURATION: 2 DAYS OBJECTIVES At the end this programme the participants will be able to: 1. Learn to boost productivity, collaboration, and innovation 2. Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability 3. Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service 4. Explore Key Performance Indicators (KPI‟s), their hierarchy, and relationship to supply-chain performance 5. Choosing the right KPI‟s to capture, analyze and benchmark performance 6. Achieve greater confidence among peers and industry recognition .

METHODOLOGY This session will entail a series of presentation from business world and research, with in-depth facilitated exchanges and discussions to reveal new insights and wisdom that will be useful and timely for attendees.

COURSE OUTLINE DAY 1 Session 1 Introduction and development of SCM Supply Chain Management Session 2 Fundamentals The drivers of Supply Chain Session 3 transformation Session 4 Exploring Supply Chain Capabilities Day 2 Building Competitive Operations, Session 1 Planning, and Logistics Session 2 Industry benchmarking Managing Customer and Supplier Session 3 Relationships Using Information Technology to Enable Session 4 Supply Chain Management

TRAINER Excel Model Builder PROFILE SR. ASSO. PROF. DR. R.PREMKUMAR Modeling Tools

Sr. Asso. Prof. Dr. R.Premkumar (PhD USM) is the leading operations- focused consultant, specializing in analysis: end-to-end supply chain solutions. Industry and • Model chart Make graphical In a twinkle, about data research studentscomparisons look to Prem' expertise to series, develop and implement strategies using charts for intelligent• solutions distribution center design, warehouse strategic Consolidator:inMake easy the process of consolidating information proceeding from planning, distribution configuration, transportation system planning, differentnetwork workbook but from the same range. • Multi-sheets Consolidator: Consolidate dataand manufacturing outsourcing, system integration and implementation, logistics from different ranges of many sheets of many benchmarking and best practices, and supply chain optimization. As a hands-on workbooks. Detailed Consolidation: Thisyears, type of Dr. Prem offers a proven track record manager in a •MNC for more than 15 consolidation is appropriated if you want to see detail alongfor withsolutions the totals that reduce costs and improve overall and deep industrytheexpertise • Multi sheet database / consolidator: Consolidate supply chain performance. data come from many sheets contained in more than one workbook and moreover with the records disordered • Complex formula's consolidation: Make in a 2008 accomplishments simple way, many arithmetic operations at the same time between spreadsheets. • Multiple conditional analysis &to formatting: Easily, o March 2009 appointed member Research format cells inas a database based on a criterion Review Board (Institutional previously specified in the decision table. Review Board) • Cells math by logical criteria: This useful tool o September 2008 appointed as calculations the Associate performs mathematical (adding,Dean, faculty of Business and finding highest, etc.), using cells that Managementcounting, at AIMST meet a given criteria Cell's mathas by format: Search Associate all cells in a Professor at AIMST University. o July 2008• appointed the Senior specific range with a particular background color o Chairman of and 3rd to International Conference do some math with the results. Operations Supply Chain

Management, Jointly organized by AIMST, USM, UUM, ITS, Unisel and SLSU. Venue: AIMST University – Dec 2009. www.oscm-forum.org/oscm2009

TRAINER Excel Model Builder PROFILE SR. ASSO. PROF. DR. R.PREMKUMAR o

o o o o o o

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Modeling Tools

April 22nd Speaker at the 2008 ASIA SUPPLY CHAIN FORUM : „SHAPING THE • collaborative Model chart analysis: Make graphical Bordeaux Business School (BEM), World FUTURE‟ a effort between comparisons In a twinkle, about data series, Supply Chain using Forum and UUM - evaluated by UUM as the best speaker. charts • Consolidator: easy the process of May 2008 appointed asMake the AIMIST Graduation steering committee chairman consolidating information proceeding from different workbook butVisiting from the same range. Professor at SOUTHERN LUZON April 8 2008 appointed as the Associate • Multi-sheets Consolidator: Consolidate data STATE UNIVERSITY. from different ranges of many sheets of many th workbooks. April 16- 21 Conducted 5 days workshop on SCM Research for DBA students • th Detailed Consolidation: This type of April 23- 24 Conducted days Seminar on to SCM consolidation is3appropriated if you want see for industry and academia the detail along with the totals Aug 2008,•assignment to conduct SCM course for graduate student Multi sheet database / consolidator: Consolidate th come from contained in more Ministry to conduct lecturing for March 18 – data accepted bymany thesheets Higher Education than one workbook and moreover with the Business studies atdisordered Undergraduate and Postgraduate including PhD (Permit No: records • Complex formula's consolidation: Make in a P/US/14/0132simple way, many arithmetic operations at the th same time between spreadsheets. Feb 10 appointed by ITD Malaysia to conduct a 9-day workshop “Developing • Multiple conditional analysis & formatting: Easily, Competitive Business at Mitr corp., Ltd, Bangkok (Jun- Aug 2008) format cellsStrategies in a database based on aPhol criterion previously specified in the decision table. th Jan 14 SCM consultant for TOP GLOVE Manufacturing, world largest surgical • Cells math by logical criteria: This useful tool performs mathematical glove manufacturing. Deliveredcalculations a two (adding, days Forum for the senior management counting, finding highest, etc.), using cells that team. meet a given criteria •

Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.

PRODUCTIVITY & IMPROVEMENT PROGRAMME Blue Ocean Strategy

Stress Management To Improve Work Performance

Design & Development KPI‟s Based Performance PERFECT Management MANAGER System

Project Management Principle Techniques For Successful Project Management

DESIGN & DEVELOPMENT KPI‟s BASED PERFORMANCE MANAGEMENT SYSTEM

PERFECT MANAGER

DURATION: 2 DAYS OBJECTIVES

COURSE OUTLINE

At the end this programme the participants will be able to: 1. Learn to boost productivity, collaboration, and innovation 2. Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability 3. Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service 4. Explore Key Performance Indicators (KPI‟s), their hierarchy, and relationship to supply-chain performance 5. Choosing the right KPI‟s to capture, analyze and benchmark performance 6. Achieve greater confidence among peers and industry recognition .

Module 1 : Concept of Key Results Areas (KRA)

METHODOLOGY 1. Group or individual exercises, group or class facilitation and lecture will be used to ensure the participants understand the concept / principle of Key Performance Indicators (KPI) & Key Results Areas (KRA). 2. The real-life cases related their respective departments on KRA development & KPI setting will be given to the respective participants to ensure their competencies are built & developed.

1. What & Why of KRA ? 2. Different of KRA & KPI 3. Success Story : Results of KRA Implementation Setting Business KPI 4. What & Why of Business KPI? 5. Define Your Business Directions. 6. Specify Your Business KRA & KPIs. 7. Specify Your Business Target. 8. Turn Your Business Measurement into Dollar & Cents Module 2 : Setting Operations KPI 1.

2. 3. 4. 5.

What & Why of Operations KPI ? ( Down Stream Concept) Specify the Operations Process Specify the Interaction of Operations Process Measurement Principle : QQCT Specify the KPI of the Operations Processes.

Module 3 : Cascading Down the KPI to Your Next Level 1. 2. 3. 4. 5.

Concept: Result Focus vs. Tasks Oriented Breakdown Your KPI by Sections. Assess the Competency of Your Department. Assign & Set for your Next Level Assess the feasibility of your KPI assigned.

TRAINER PROFILE RAJ KUMAR OBJECTIVES COURSE OUTLINE Module 4 : Performance Managing At the end this programme the participants will be able to:

1. Learn to boost productivity, collaboration, and 1. Track the achievement of KPI innovation 2. Report the achievement of KPI 2. Discover how to positively affect lead times, inventory, 3. Improve the achievement of KPIprofitability productivity, and bottom-line 3. Understand how to manage the integration and Module 5 : Performance Appraisal coordination of activities to achieve reduced costs and and customer service 1. increase Concept ofefficiencies Performance Appraisal 4. Explore Key Performance Indicators (KPI‟s), their 2. Design of Performance Appraisal. and relationship to supply-chain 3. hierarchy, Using of Performance Appraisal Review (PAR) Form performance 5. Choosing the right KPI‟s to capture,to analyze and Module 6 : Linking of KPI Achievement PAR Form benchmark performance 6. greater confidenceResults among peers and industry 1. Achieve Assessment on Performance recognition .on Behavioral Performance. 2. Assessment 3. Justification for salary Increment

METHODOLOGY 4. Setting of KPI for Next Year

5. Development Plan for Next Year

1. Group or individual exercises, group or class Module 7: Linking of PAR Score Bonus/ Increment facilitation and lecture willtobe used Salary to ensure the Calculation participants understand the concept / principle of Key

Performance Indicators (KPI) & Key Results Areas

1. Guideline (KRA). for Bonus / Salary Increment Calculation 2. Decision on Bonus / Salary Increment Pool. 2. The real-life cases related their respective 3. Distribution of Bonus / Salary Increment Pool. departments on KRA development & KPI setting will 4. Sequence & Planning in PAR Exercise.

be given to the respective participants to ensure their competencies are built & developed.

Mr. Raj Kumar has a Bachelor Degree in Economics and a Master of Science in Human Resource Development. He is the author of three books Malay business areas include aspects such as management, marketing, finance and entrepreneurship He has over 17 years experience in Human Resource Management Training. His experience in the corporate sector began in 1995 when he served as Executive Director of Human Resources in a property development company and later served as Human Resource Consulting and Training in a firm that organizes training programs and human resource development. He also served as Chief Executive in a Private High School is listed in the KLSE. He is currently director of a Skills Training Centre. In the field of Training & Development, Mr Raj Kumar experts in the fields of Motivation, Team Building and Team, Leadership, Performance Management, Organizational Behavior, Personal Skills, Personality, Organizational Change & Development, Planning, He has run many courses to companies in and around Kuala Lumpur, Selangor, Johor, Pulau Pinang, Sabah and Sarawak. Among the organizations he was involved in providing training and development are Top Glove, Petronas, SOGO, Steel, Malaysian Institute of Accounts, MAS Cargo, Sime, Titan PP Polymer, Rubber Shum Yip Leong, Maybricks, GN Technology, HKT, Eastern Press, Sam Long Chemicals, WCT Engineering, Plastics V, Rubelli, PEP_JV, Erapoly, Barwil, Lumut Resort, Digi, MARDEC, CIBA Vision, Escatech, BASF Petronas and many more.

BLUE OCEAN STRATEGY

PERFECT MANAGER

DURATION: 2 DAYS INTRODUCTION 1.

2.

3.

4.

Blue Ocean Strategy is the systematic pursuit of new market and new demand creation through the simultaneous pursuit of differentiation and lower cost (Value Innovation). It is called Blue Ocean because it is about creating unknown market space where companies did not complete head-to head against the competition but rather out compete them by creating new markets where no competition exists. While innovation is seen as random / experimental process, BOS provides a systematic and reproducible methodology and process to pursue innovation for both new and existing firms. BOS frames works and tools include: strategy canvas, value curve, four actions frameworks, six paths, buyer experiences cycle, buyer utility map, and blue ocean idea index. Essentially, BOS consists of three key conceptual building blocks :1. Value Innovation 2. Fair Process 3. Tipping Point Leadership

COURSE OBJECTIVES 1.

2.

3.

Learn how to „wake up‟ their organizations to the need for change and explore options on how to quickly and effectively create a blunt understanding of their business in value innovation terms. In applying the tools to a „mini case‟, they will gain an understanding of the blue ocean strategy family of concepts, tools, and methodologies, including the strategy canvas, buyer experience cycle/buyer utility map, six paths framework and ERRC grid. Gain the opportunity to „test drive‟ the suite of blue ocean strategy concepts and tools.Interact and learn from a broad range of case studies covering successful implementation of Blue Ocean Strategy;coupled with the group work completed during workshop, participants will leave the workshop with bedrock of knowledge for future Blue Ocean Strategy work in their businesses.

SIX PATH TO BLUE OCEAN STRATEGY Industry

METHODOLOGY Strategic group From Competing Within

Buyer group Scope of productor service offering

To Creating Across

Functional‐emotional orientation of an industry Time The six conventional boundaries of competition

DURATION: 2 DAYS COURSE CONTENT

DAY 2

The course is focused on „action learning‟ whereby teams of participants works through the major steps of the Blue Ocean Strategy Process – albeit in a highly condensed fashion.

The Buyer Experience Cycle / Buyer Utility Map

DAY 1 Introduction to Blue Ocean Strategy In depth introduction to the strategic logic and process behind Blue Ocean Strategy. Interactive Case

Moving form customer to non-customer perspectives Visual Exploration Reconstructing Market Boundary: The Six Paths Framework The EERC Grid & „To-Be‟ Strategy Canvas The simultaneous pursuit of differentation and low cost : Value Innovation.

Working from beginning to end of a real world case study, illustrate the alignment of concepts, tools and execution of a blue ocean strategy move

Debrief Session with BOS Consultant

Visual Awakening

Through group work, lectures, and Q & A Session, participants will be introduced to the Blue Ocean Strategy “tool box‟ of analytical tools, frameworks and methadologies through hands-on experience in breakout groups.

Capture the current state-of-play: the “As Is” Strategy Canvas Debrief Session with BOS Consultant

METHADOLOGY

TRAINER Excel Model Builder PROFILE MR. DOMINIC Modeling ToolsLAU • • • •

He ischart a analysis: certified in Blue Ocean Strategy Practitioner and Model Make graphical comparisons In aof twinkle, about data series, the Applied Research Centre at UCSI Blue using Head charts Consolidator:Strategy. Make easy the process of Ocean He has consolidating information proceeding from a PhD and masters Degrees in different workbook but from the same range. engineering Business Management. He is active in Multi-sheets Consolidator: Consolidate data from different ranges sheets of many in the areas of strategic research andof many publication workbooks. Detailed Consolidation:entrepreneurship, This type of management, and quality assurance consolidation is appropriated if you want to see

the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more He has written five including book thanbooks one workbook and moreoverawith the on 15 successful cases of the records disordered application of •Blue Ocean Strategy Complex formula's consolidation: Makein in athe Malaysian context. He is a simple way, many arithmetic operations at the sought after speaker actively in various national and same timeand betweenparticipates spreadsheets. Multiple conditional analysis & formatting: Easily, international • conferences. He isbased also format cells in a database on a active criterion in research publications and previously specified in the decision table. has written numerous papers in academic journals. Prior to joining UCSI • Cells math by logical criteria: This useful tool mathematical (adding, BOSRC, he was performs the Director ofcalculations ILDP Program, Business & Advanced counting, finding highest, etc.), using cells that meet a given criteria Technology Centre (BATC) at UTM. • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. •

TRAINER Excel Model Builder PROFILE Modeling Tools •

MR. YOANNE SAPANEL

Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts • Consolidator: development Make easy the processand of He joined the business consolidating information proceeding from consulting team different workbook but from the same range. of PricewaterhouseCoopers(PwC) Luxemborg from 2007 • Multi-sheets Consolidator: Consolidate data different ranges of many sheetsand of many to July 2010 asfrom Senior Consultant market Analyst. workbooks. • PwC, Detailed Consolidation: Thisas typeaof Business Advisor to Prior to joining he isworked consolidation appropriated if you want to see the detail along with the totals innovative entrepreneurs in their business start-ups and • Multi sheet database / consolidator: Consolidate from many2010, sheets contained in more UCSI Blue implementation.data Income than oneAugust workbook and moreoverhe withjoined the records disordered Ocean Strategy Regional Centre as a Consultant • Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. In addition to his knowledge and expertise • Multiple conditional analysis & formatting: Easily, on Competitive format cells in a database based on a criterion existing marketpreviously place,specified he is now ready in the decision table. to offer Blue Ocean • Cells math by logical criteria: This useful tool assisting companies to value calculations innovate for quantum leap frog performs mathematical (adding, counting, finding highest, etc.), using cells that new market place. meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.

Strategy in Strategy in growth in a

STRESS MANAGEMENT TO IMPROVE WORK PERFORMANCE

PERFECT MANAGER

DURATION: 2 DAYS INTRODUCTION Stress is a major issue in the workplace today - on both professional and personal level. Some common signs of stress are low motivation, conflict, ill health and absenteeism. Unless managed effectively, stress will damage individual work performance and consequently organizational success. COURSE OBJECTIVE 1. Teaching the participants in using effective stress management techniques for self and others in combining high performance with a healthy lifestyle. 2. The techniques learned is to serve as a catalyst for bringing together workers in organization, in order to focus and channel their creative efforts towards improving performance, responsibility and management dynamics of their organization. 3. Understand the study of stress and its impact. 4. List tactics for successful time management. 5. Explain how to prioritize and determine what is really important. 6. Demonstrate techniques for interacting with difficult people. 7. Employ physical and mental techniques for coping with stress.Create reachable goals.

BENEFITS 1. Learn about symptoms, causes, and implications of executive stress 2. Learn how to transform executive stress into a positive energy 3. Be introduced to the 5,000-year-old relaxation exercise 4. Learn about symptoms, causes and implications of being upset or angry 5. Learn how to handle upsets and anger 6. Understand why people still try to fit square pegs into round holes 7. Find out how wrong job fit can trigger negative consequences 8. Learn all about manager-subordinate relationships that create stress 9. Be introduced to talent management and how it impacts productivity 10. Discover why the current corporate ladder syndrome leads to the Peter Principle 11. Discover how communication can affect productivity 12. Learn how to listen proactively 13. Understand the concept of Intrapersonal Intelligence

METHODOLOGY

WHO SHOULD ATTEND This stress management program is for the President/CEO, directors, senior managers, mid-level managers and executives, and supervisors -- people who bear the full brunt of the current business environment which ceaselessly drown them in an unending onslaught of stress creating situations and conditions.

DURATION: 2 DAYS COURSE OUTLINE

METHODOLOGY \Audience participation includes …….

Module One: The tactical aspects of stress management 1. 2. 3. 4. 5.

The physiological aspects of stress management The 5,000-year-old relaxation exercise. Don‟t kick the cat! Stress created by Square-Peg-RoundHole / Right-Fit-Wrong-Fit Syndrome Executive stress caused by communication breakdowns 5.Stress management thru enhancing Interpersonal Intelligence

Module Two: The psychological and clinical aspects of stress management 1. 2. 3. 4. 5.

Identifying psychological stress Mind-body connection Using psychotherapy to reduce stress Using writing therapy in reducing stress The magic of hugging therapy in emotional healing

1.

Individual Exercises

2.

Group Exercises / Discussions

3.

Peer-teaching Activities

4.

Case Studies

5.

Role Plays

6.

Kinesthetic Exercises

7.

Superlearning Inducement / Stress Release Exercises

8.

Subconscious-mind Conditioning Activities

9.

Music Watching And Discussing Video Clips. METHODOLOGY

TRAINER PROFILE Excel Model Builder DR. HAJAH SABITHA MARICAN DR HJH SABITHA MARICANTools holds a PhD in Sociology majoring in Organizational Modeling Sociology. She completed her Masters in Public Administration majoring in • Model chartShe analysis: Make graphical Personnel Management. earned her Bachelor of Science majoring in Public comparisons In a twinkle, about data series, using Health and Diploma incharts Food Microbiology. She has more than 20 years experience • Consolidator: Make easy the process of in education line. consolidating information proceeding from

different workbook but from the same range. • Multi-sheets Consolidator: Consolidate data from different ranges and of many sheets of many Dr Sabitha has conducted training talks since 1987 in the areas of success strategies, workbooks. stress management, leadership, management, self development, public speaking, women • Detailed Consolidation: This type of consolidation is appropriated if you want to see and development, the time detailmanagement, along with the totalsand communication skills. She has conducted sheet database / consolidator: Consolidate training/talks in • a Multi variety of international and local companies. Amongst them are data come from many sheets contained in more than one workbook and moreoverDevelopment with the MOTOROLA, PETRONAS, Langkawi Authority, TNB, Perbadanan records disordered Kemajuan Negeri Pahang (PKNP), Kedah Government, Ministry of Finance, • Complex formula's consolidation: Make State in a simple way, many arithmetic operations at the Ministry of Human same Resource and Labour Department, Ministry of Youth and Sport, time between spreadsheets. • Bhd., Multiple MAD, conditional analysis &members, formatting: Easily, Tupperware Sdn. UMNO Kementerian Pembangunan Wanita, format cells in a database based on a criterion previously in the decision MPKS, RTM, ITTAR, JPJ,specified INTAN, Majlis table. Perbandaran Melaka, Pejabat Agama. Dr • Cells math by logical criteria: This useful tool Sabitha‟s involvement hasmathematical also been featured in NONA TV3, national Radio 1, National performs calculations (adding, counting, finding highest, etc.), using cells that Newspapers and Magazines. meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and tojournals do some math with6 thebooks results. for higher education. She has presented She has written many and

working papers on her research work at national and international level. She has been invited to speak in many seminars, workshops organised by public and private sector.

PROJECT MANAGEMENT PRINCIPLES

PERFECT MANAGER

DURATION: 3 DAYS COURSE DESCRIPTION As the flagship offering of Management Concepts‟ Project Management Certificate program, this course provides a sound foundation in project management concepts and lays the groundwork for future, advanced studies. Project Management Principles will equip a participant with the techniques to effectively manage small, low-risk projects. The course is organized around the basic principles of project management, from project definition to project close-out.

COURSE OBJECTIVE By the end of this course, you will be able to: 1. Explain fundamental project management concepts 2. Develop a project charter 3. Create a team operating agreement 4. Develop a project management plan 5. Create a communications management plan 6. Develop a work breakdown structure 7. Create a realistic schedule 8. Complete project activities given a project budget 9. Prepare for change to a project baseline 10. Develop a risk plan 11. Develop a performance measurement baseline 12. Monitor and report project status 13. Close out a project and capture lessons learned 14. Create an on-the-job action plan.

COURSE OUTLINE The course consists of fourteen modules, which provide a comprehensive presentation of the key information you need for a fundamental understanding of project management: 1. Module 1: Introduction 2. Module 2: Project Management Overview 3. Module 3: Defining the Project 4. Module 4: Planning the Project 5. Module 5: Developing the Communications Plan 6. Module 6: Organizing the Scope 7. Module 7: Scheduling the Project 8. Module 8: Planning for Budget Constraints 9. Module 9: Planning for Change 10. Module 10: Planning for Risk 11. Module 11: Approving the Project Management Plan 12. Module 12: Managing the Project 13. Module 13: Closing the Project 14. Module 14: Course Summary

METHODOLOGY METHODOLOGY A combination of instructional methods is used. The course uses lecture and facilitated discussion techniques followed by individual or group exercises. The exercises are designed to illustrate the theory and its application to pragmatic problems.

TECHNIQUES FOR SUCCESSFUL PROJECT MANAGEMENT

PERFECT MANAGER

DURATION: 2 DAYS COURSE DESCRIPTION

COURSE OUTLINE 1. Upon successful completion of this course, students

Project management is now recognized as a proven discipline that is essential to achieving organizational goals with maximum effectiveness and efficiency. It is rare to find an organization that does not have a myriad of projects under way. Some even have noted that if organizations do not have a steady stream of projects, they will no longer be competitive in today‟s society. All work, according to management guru Tom Peters, is project work! COURSE OBJECTIVE By the end of this course, you will be able to:

will be able to: 2. Identify the importance of the project charter 3. Develop project Work Breakdown Structures 4. Use scheduling techniques 5. Use different estimating methodologies 6. Identify, assess, and mitigate project risks 7. Establish baselines 8. Manage changes to project scope throughout the project life cycle 9. Monitor progress and update the project plan

Objectives are to: state the benefits of project management; develop a work breakdown structure; develop a project schedule; prepare a cost estimate; identify risks; list what is required for effective project communications; track and monitor the project; manage change; and successfully close the project.

10.Close a project and capture lessons learned

METHODOLOGY

METHODOLOGY

A combination of instructional methods is used. The course uses lecture and facilitated discussion techniques and individual or group exercises. The latter are designed to illustrate the theory and its application to pragmatic problems.

Excel Model Builder TRAINER PROFILE MR. FONG P.Y Modeling •

Tools

Model chart analysis: Make graphical

P.Y. Fong is a well-trained professional withseries, more than 29 years experience across comparisons In a twinkle, about data using charts various functions in several ranged from engineering to • Consolidator: Makeindustries. easy the processExperience of consolidating information proceeding from management positions in manufacturing, distribution & service operations to project different workbook but from the same range. management of• IT Multi-sheets system deployments & software projects. The first 16 years of his Consolidator: Consolidate data from different ranges of many sheets of many career was spent in the automotive industry involved with aspects of the business as workbooks. • Detailed Consolidation: This type of diverse as manufacturing consolidation isprocess appropriatedengineering, if you want to see product planning, advertising & the detail along with the totals promotions, motor racing, distribution & business operations development. •

Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the A conscientious career recordschange disordered resulted in a further 11 years involvement in the IT & • in Complex formula'sproject consolidation: Make in a software industry, particular, management & PMO operations. In his current simple way, many arithmetic operations at the betweenin spreadsheets. career phase, P.Y.same is time involved contributing back to the community by facilitating • Multiple conditional analysis & formatting: Easily, format cells intraining a database courses based on a criterion project management related and providing advisory consulting services previously specified in the decision table. on project management related issues. • Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.

TRAINER PROFILE Excel Model Builder MR. FONG P.Y Modeling Related Experience •

1. 2.

3. 4. 5.

6. 7. 8.

Tools

Model chart analysis: Make graphical comparisons In a twinkle, about data series, In an Engineering role - Tooling & process projects for manufacturing. usingmanagement charts • Consolidator: Make easymanagement the process of In a Marketing & Promotions role - Advertising campaigns, new consolidating information proceeding from different workbook but from the& same range. product launches, promotional events activities. • Multi-sheets Consolidator: Consolidate data In a Business management role - Development & implementation of various from different ranges of many sheets of many manufacturing &workbooks. service operations processes. • Detailed Consolidation: This type of consolidation is appropriated you want to see As an IT systems integration project ifmanager - System deployments, Development the detail along with the totals & integration •of software systems. Multi sheet database / consolidator: Consolidate data come from many sheets contained in more In a Project Management Office (PMO) with rolethe - Design & implementation of project than one workbook and moreover records disordered processes • Complex formula's consolidation: Make in a way, manyMaturity arithmetic operations at the including an SEIsimple Capability Model assessment. same time between spreadsheets. As Training Facilitator - Project management processes, Team Building, & “Soft” • Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion skills development. previously specified in the decision table. • Cells math byConsultant logical criteria: This-useful tool As a Project Advisory Setting up PMO‟s & realigning project performs mathematical calculations (adding, counting, organizations. finding highest, etc.), using cells that processes for various meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.

TRAINER PROFILE Excel Model Builder Tools EDUCATIONALModeling BACKGROUND •

1.

2.

3.

Model chart analysis: Make graphical comparisons In a twinkle, about data series, He holds a degree in Mechanical Engineering from the Royal Melbourne Institute of using charts Make easy the process of Technology &• a Consolidator: Masters of Business Administration from the University of Bath, U.K. consolidating information proceeding from different workbook but from the same range. He is also Project Management Professional (PMP) certified by the Project • Multi-sheets Consolidator: Consolidate data Management Institute (PMIranges USA) & asheets qualified from different of many of manyISO9000:2000 Auditor. workbooks. • Detailed Consolidation: This type of consolidation is appropriated if you want He has completed a course of training in, to&seeparticipated as an assessment team the detail along with the totals member for • theMultiSoftware Capability sheet database / consolidator:Maturity Consolidate Model (SW-CMM) award by the data come from many sheets contained in more Software Engineering (SEI, USA). than oneInstitute workbook and moreover with the records disordered • Complex formula's consolidation: Make in a simple way, many arithmetic operations the He is also an accredited practitioner of theatMyers Briggs Type Instrument (MBTI) & same time between spreadsheets. holds a certification inconditional traininganalysis issued by Pembangunan Sumber Manusia Bhd. • Multiple & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. • Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.

PRODUCTIVITY & INNOVATION PRODUKTIVITI DAN INOVASI

PERFECT MANAGER

TEAM BUILDING SEIRI

SEITON

SEISO

SEIKETSU

SHITSUKE

LATIHAN 5S

PERFECT MANAGER

TEMPOH KURSUS: 2 HARI PENGENALAN 1.

2.

3.

Kebersihan dan keadaan teratur ditempat kerja adalah satu kemestian. Ianya penting bagi meningkatkan Produktiviti dan Kualiti pekerja disamping meningkatkan tahap keselamatan ditempat kerja.Tempat kerja yang bersih mampu melahirkan keadaan kerja yang menyeronokkan. Tempat kerja yang teratur akan membuatkan kerja menjadi lebih mudah dan cepat dijalankan kerana masa tidak akan terbuang dalam mencari alat-alat keperluan kerja seperti fail-fail, peralatan-peralatan dan keperluan kerja harian. Tempat kerja yang selamat pastinya akan meningkatkan Produktiviti kerja kerana pekerja tidak perlu bimbang ketika menjalankan kerjakerja harian mereka.

OBJEKTIF KURSUS 1. 2.

3. 4.

Meningkatkan pengetahuan pekerja sedia ada dengan Pengendalian Diri dan Disiplin 5S. Mempersiapkan diri dalam menjalankan tugasan yang mementingkan Produktiviti dan Kualiti kerja melalui 5S. Menjadikan 5S cara kerja terbaik. Membantu pelatih-pelatih menjadi lebih bijak dalam menjalankan tugasan mereka dalam memudahkan kerjaharian mereka bagi menghasilkan keputusan kerja yang cemerlang untuk Organisasi

KANDUNGAN KURSUS MODUL

TOPIK-TOPIK

1

Disiplin 5S dan Kepentingannya

2

Sejarah Disiplin 5S

3

Model Kecemerlangan 5S

4

Maksud dan Definasi 5S

5

Disiplin 5S

6

Pembaziran : Mengenalpasti dan Penghapusannya

7

Langkah-langkah Perlaksanaan 5S

8

Kebaikan 5S

METADOLOGI JANGKAMASA

2 hari – 16 jam

SESI Ceramah, Perbincangan dan Latihan Berkumpulan, Permainan Pembelajaran dan Persembahan Kefahaman Berkumpulan.

PROFAIL JURULATIH Excel Model Builder ENCIK MOKHTAR SAID

Modeling Tools

Beliau seorang pengajar, perunding dan pakar motivasi yang • Model chart Make graphical dalam bidang Pembangunan Insan dan berbakat lagianalysis: comparisons Inberpengalaman a twinkle, about data series, using charts Teknikal. Beliau amat disenangi dan mudah diterima oleh peserta• Consolidator: Make easy the process of consolidating information from tinggi dan cara pengajaran yang pesertanya. Denganproceeding reputasi different workbook but from the same range. tersendiri, sentiasa membuatkan pengajarannya mudah • Multi-sheetsbeliau Consolidator: Consolidate data from different ranges of many sheets of many difahami melalui contoh-contoh dan penceritaan dari pengalaman workbooks. • Detailed beliau Consolidation: This typePeserta of sebenar sendiri. beliau yang terdiri dari berbagai consolidation is appropriated if you want to see the detaildari along sektor with the totals peringkat Kerajaan dan Swasta seperti, Pengarah, Dekan, • Multi sheet database / consolidator: Consolidate data comeBesar, from manyPengurus-Pengurus sheets contained in more Pengurus Bahagian dan Jabatan, Ketua than one workbook and moreover with the records disordered Jabatan, Eksekutif, Jurutera dan Juruteknik sektor pengilangan, • Complex formula's consolidation: Make in a Tenaga Pengajar dari Kementerian Pendidikan dan Industri simple way, many arithmetic operations at the same time between spreadsheets. Pengilangan, Penyelia/Ketua Kumpulan dan Operator pengeluaran • Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterionkepada beliau diatas pembelajaran sering memberikan penghargaan previously specified in the decision table. • Cellsyang math bymempunyai logical criteria: This useful tool beliau pendekatan yang sangat bernilai dan mudah performs mathematical calculations (adding, diguna-pakai counting, findingdengan highest, etc.),berkesan using cells that ditempat kerja dan kehidupan meet a given criteria seharian. • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.

PROFAIL JURULATIH Excel Model Builder ENCIK MOKHTAR SAID

Modeling Tools

Berpengalaman lebih dari 10 tahun mengendalikan kursus-kursus, • Model chart analysis: Make graphical bengkel-bengkel danabout latihan-latihan bagi lebih daripada 100 sektor comparisons In a twinkle, data series, using charts kerajaan danMake swasta • Consolidator: easy the diantaranya; process of 1.• 2. • 3. 4.• 5. 6. •

7.• 8. 9.• 10. 11. •

consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate AALBORG PORTLAND (M) data Sdn Bhd, Perak from different ranges of many sheets of many workbooks. ACHI JAYA PLANTATION Sdn Bhd, Johor Detailed Consolidation: This type of ACM Sdn Bhd, Penang consolidation is appropriated if you want to see the detail along with the totals ACKU METAL (M) Sdn Bhd, Pulau Pinang Multi sheet databaseINDUSTRIES / consolidator: Consolidate data come from manyCONSULTANTS sheets contained in more ACTION BASE Sdn Bhd, Kuala Lumpur than one workbook and moreover with the records disordered ADVANCE MEDICAL & DENTIST INSTITUTE (AMDI) USM, Complex formula's consolidation: Make in a Pinang simple way, many arithmetic operations at the same time between spreadsheets. AIC SEMICONDUCTORS SdnEasily, Bhd, Kedah Multiple conditional analysis & formatting: format cells in a database based on a criterion Sdn Bhd, Kuala Lumpur ALCAN MALAYSIA previouslyPACKAGING specified in the decision table. Cells math by logical criteria: This useful tool AMANAH SAHAM SARAWAK (ASSAR), Sarawak performs mathematical calculations (adding, AMBANK GROUP, Kuala counting, finding highest, etc.), usingLumpur cells that meet a given criteria ANN JOObyINTEGRATED Bhd, Penang Cell's math format: Search all cellsSTEEL in a specific range with a particular background color and to do some math with the results.

Pulau

TEAMBUILDING

PERFECT MANAGER

DURATION: 3 DAYS 2 NIGHT INTRODUCTION This course is specially designed to enhance the spirit and practical used of team development, team motivation and team communication by use of an experiential learning program. The team is put through various challenges/tasks in which working as a team is essential to tackle the challenge. Activities are used to engage participants mentally, physically and emotionally to provide a holistic learning experience that also has the element of fun. This increases learning retention.

OBJECTIVES 1.

COURSE OUTLINE 1. Time Frame :

The ability to be not only effective but also efficient to accomplish a certain task within a time frame. 2. Mindset : To think in a supreme manner without waiting for official blessing to try things out. 3. Group Decision Making : The reason is to take proactive steps to solve problems as they emerge. Teams succeed or fail because of people involved and decision made. 4. Leadership and Followership : Good leaders don‟t wait. Leadership does not emerge from blind obedience to anyone. Good leadership encourages everyone‟s evolution.

Building strong leaders with good planning strategies

2.

Creative problem solving during work crisis

3.

Developing tactical skills and communications

4.

Building an effective team in a division

5. Work Environment : Good team player immerse themselves by creating an enviroment for accomplishing goals of their vision and not being just idle. They create the climate for work and see around corners and out of the box.

DURATION: 3 DAYS 2 NIGHT COURSE TENTATIVE Day 1

Day 2

02.30 – 03.00 pm Registration of participants 03.00 – 03.20 pm Opening address Introduction & Objectives of Program goal setting individual pledges 03.20 – 04.00 pm Breaking into Teams (3 teams)- getting to know your team member team introduction & cheer 04.00 – 04.30 pm Tea Break 04:30 – 05.30 pm Ice Breaker Activity:Friendship Circle (Loop) / Handcuffed 05.30 – 07.30 pm Free & Easy 07.30 – 08.30 pm Dinner 08.30 – 10.00 pm Team Discussion & Reflection Indoor Team Building Activities Activity:Nail / Sum Total / Immediate Neighbour

09.00 – 09.10am 09.10 – 10.00am 10.00 – 10.30am 10.30 –12.15pm

12.15 – 12.30 pm 12.30 – 02.00 pm 02.00 – 02.30 pm 02.30 – 04.00 pm 04.00 – 04.30 pm 04.30 – 05.00 pm 05.00 – 07.30 pm 07.30 – 08.30 pm 08.30 – 10.00 pm

Introduction to Day 2‟s program Morning Start up Activity: 50 „Up‟ / Egg Ship Morning Tea Break Outdoor Team Building Activities (35 mins/activity) Activity: Acid River / Tower Building / Plantation Activity Debrief Lunch After Lunch Start up Activity:Longest Line Outdoor Team Building Activity Activity: Treasure/Scavenger Hunt Tea Break Answer Presentation for Hunt Free & Easy Dinner Team Discussion & Reflection Indoor Team Building Activities Activity:Wall paper /Warship Building

DURATION: 3 DAYS 2 NIGHT COURSE TENTATIVE Day 3 09.00 – 09.10am Introduction to Day 3‟s program 09.10 – 10.00am Morning Start up Activity:Jigsaw / Tangrams 10.00 –10.30 am Morning Tea Break 10.30 – 12.15pm Outdoor Team Building Activities (35 mins/activity) Activity:Leaky Pail / Acid Pool / Magic Carpet 12.15 – 12.30 pm Activity Debrief

12.30 – 02.00 pm Lunch 02.00 – 03.30pm Team Discussion & Reflection Activity: Letter Writing 03.30 –04.00pm Tea Break 04.00 –05.00pm Multimedia presentation on candid shots Final Wrap up Bringing it back to the working place End of Program

How Will The Team Be Challenged : (Some Activities Involved) 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.

Pool Of Death (Acid Pool) Fencing (Plantation) Nail Balancing(Nails) Hole (Wallpaper) Messed Up ( Handlock) Mentally Stressed (Neighbour/Total Sum) Managing The Store (Sort The Tiger) Beads A-Frame Live Wire It‟s A River ( Acid River ) Carnivore/Mat Salleh

General Flow Of Activities Part One

: Coming together – Emphasizing on Interpersonal skills

Part Two

: Staying Together – New idea, new plans

Part Three : Accomplishing Together – Do Or Die

TRAINER PROFILE Excel Model Builder MR. KRISHNAN KANAN

Modeling Tools

Krishnan Kanan Started his career in teaching back in 1979 with a Model chart analysis: Make graphical certificate in• Education. ambitious comparisons In a Being twinkle, about data series, Krishnan went on to pursue a using charts degree in Physical Education graduated in 1988. Determinations again • Consolidator: Make easyand the process of consolidating information proceeding from lead him to complete his Masters different workbook but from themajoring same range. in management within a year at • Multi-sheets Consolidator: Consolidate data a local university. from different ranges of many sheets of many

workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want Krishnan strongly believes thatto see teambuilding is all about people the detail along with the totals • Multi sheet database Consolidate trying to complete tasks on /aconsolidator: more comprehensive and lighter note rather data come from many sheets contained in more than one workbook and moreover with the then the normal regimental records disordered routine. Changing mindsets of employees in a • Complex formula's consolidation: a work environment and getting themMake to indefuse the problem as a team will simple way, many arithmetic operations at the sameof time between spreadsheets. give them the joy collective accomplishment which is what organizations • Multiple conditional analysis & formatting: Easily, cells employees. in a database based on a criterion are looking for format in their previously specified in the decision table. • Cells math by logical criteria: This useful tool performs mathematical calculations (adding, finding highest, etc.), cellsworked that Somecounting, of the clients heusing has with are KTAK, Citibank, meet a given criteria • Cell's mathSheraton by format: Search all cells in a Hyatt Kuantan and Swiss Garden Standard Chartered, Subang, specific range with a particular background color and to do some math with the results. Resort. •

TEAMBUILDING

KEM BINA ROHANI PERFECT MANAGER

JANGKAMASA KURSUS : 3 HARI 2 MALAM OBJEKTIF KURSUS Program Bina Rohani ini merupakan satu program yang akan mendukung agenda utama syarikat korporat dan swasta iaitu melahirkan kakitangan yang mempunyai 3 ciri penting iaitu kepimpinan, keupayaan dan juga perubahan sikap yang positif (ASK = Attitude, Skill & Knowledge) bagi mencapai matlamat sebagai sebuah syarikat terulung di dunia yang didukung oleh kakitangan yang mempunyai nilai nilai kerohanian yang jitu. Di samping itu juga program ini juga akan membawa peserta mengenal erti keinsafan dan dimanakah kedudukan yang sebenar para peserta dari sudut dunia dan akhirat.

METADOLOGI Program ini akan dijalankan dalam 2 sesi. Setiap sesi secara ideal nya seramai 30 orang. Setiap sesi akan mengambil masa 3 hari 2 malam untuk dijalankan dengan sempurnanya.

KANDUNGAN KURSUS NO

MODUL

1

Berkonsepkan “SELF & OTHERS”

2

KERJA SEBAGAI SATU IBADAH

3

“ATTITUDE”

4

“STAFF”

TENTATIF KURSUS

Jumaat 03.00 ptg. Peserta berkumpul di perkarangan jabatan / syarikat 03.30ptg Bas bertolak dari jabatan/syarikat 04.30 ptg Solat Fardhu Asar Berjemaah 06.00ptg Taklimat kursus dan daftar Masuk ke Bilik Penginapan 07.30mlm Sembahyang maghrib berjemaah 08.00 mlm Makan Malam 09.00mlm Solat Isya‟ 09.30mlm Sesi Pertama TA‟ARUF (SELF & OTHERS) 11.00mlm Bersurai

DURATION: 3 DAYS 2 NIGHT Sabtu Persediaan Solat & Solat Subuh Kuliah Subuh 07.00pg Berkumpul untuk senaman pagi. 07.30pg Sarapan pagi 08.45pg Perasmian oleh wakil syarikat/jabatan 09.30pg Sesi Kedua “KERJA SEBAGAI SATU IBADAH” 10.30pg Minum Pagi 11.00pg Sesi Ketiga SIKAP (ATTITUDE) 12.45t/hari Makan Tengahari 01.20ptg Solat Dzohor Berjemaah 02.00ptg Sesi Keempat “STAFF” 03.45ptg Minum Petang 04.00ptg Sesi LDK 05.00ptg Solat Asar berjemaah /Minum Petang Riadah 06.30ptg Persediaan untuk solat Maghrib 7.20mlm Solat Maghrib Persediaan akhir untuk Tugasan 8.30mlm Solat Isya‟ berjemaah 9.00mlm Makan Malam / BBQ Sesi Pembentangan Tugasan 11.00mlm Bersurai

Ahad

05.45pg

04.00pg

Qiamulai

05.45pg

Solat Subuh Kuliah Subuh

07.00pg

Sarapan Pagi

08.30pg

Penyampaian Sijil / Penutup

10.00 pg

Berkumpul untuk menunggu bas ke destinasi masing masing

PROFAIL JURULATIH Excel Model Builder ENCIK MUHAMMAD NAZIM BIN ARIFFIN

Modeling Tools : Muhammad Nazim Bin Ariffin

Nama Tarikh Lahir • Tarikh Bulan Islam Umur • Asal • Kelulusan Pengalaman

• • • • • •

: 16/6/1968. Model chart analysis: Make graphical comparisons In a twinkle, about data series, : 19/Rabiul Awal/1388 using charts : 41 tahun Consolidator: Make easy the process of consolidating information proceeding from : Kuala Lumpur different workbook but from the same range. Multi-sheets Consolidator: Consolidate data Medan, Bimbingan : Sarjana Sosial Islam di IAIN from different ranges of many sheets of many workbooks. dan Kaunseling Islam Detailed Consolidation: This type of : Bina Rohani Bersama Polis Petronas consolidation is appropriated if you want to Bantuan see the detail along with the totals di Pulau Jerjak 2007 Multi sheet database / consolidator: Consolidate data come from manyBersama sheets contained in more : Bina Mental Polis Bantuan Petronas than one workbook and moreover with the records disordered di Lata Celak, Baling , 2008 Complex formula's consolidation: Make in a : Pegawai (Kedah) Sdn. Bhd 2001 simple way, manyAgama arithmeticPetronas operations atFertilizer the same time between spreadsheets. : Eksekutif Sosial Dan Kebajikan Petronas Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion Fertilizer (Kedah) 2007 – Oktober 2009 previously specified in the decision table. : Eksekutif Perhubungan Kakitangan HRM, Cells math by logical criteria: This useful tool performs mathematical calculations (adding,Sdn.Bhd Oktober 2009 hingga Petronas Fertilizer (Kedah) counting, finding highest, etc.), using cells that meetsekarang a given criteria Cell's math by format: Search all cells in a : Team Programme specific rangeBuilding with a particular backgroundWith color PEKSB Staff June 2009 and to do some math with the results.

– 2007

: Program Nilai - nilai Murni untuk kakitangan Petronas Anak Syarikat 2004 – 2007.

SAFETY

PERFECT MANAGER

OCCUPATIONAL FIRST AID SKILLS & CPR (CARDIO-PULMONARY RESUSCITATION)

COURSE DURATION : 2 DAYS INTORDUCTION Basic First Aid is the next step into first aid after the introductory course. It aims to give a more comprehensive coverage on the understanding and practical guidance as well as the theoretical aspects of first aid to the RC/RC Volunteers and the public based on the concept of prevention .It is important that individuals know Basic First Aid and CPR to become a certified First Aide to use the knowledge in giving assistance , saving the lives of victims and disseminate the knowledge to the community.

LEARNING OUTCOMES 1.

2.

It helps the community to gain access to First Aid knowledge and health care. Knowledgeable in the workings of the human body and are able to take better care of it. Know the causes of minor illness and ways to treat them.Create a caring society, willing to help fellowmen in times of needs.

COURSE OBJECTIVE At the end of the training, participants should be able to: 1. 2.

3. 4. 5. 6.

Provide first aid and perform CPR to casualties during an emergency It shows employees how to recognize the types of injuries that occur most frequently in workplace situations Deal with emergency situations Know the limits of basic first aid Familiarise themselves with First Aid regulations of 2002 Be aware of the duties of the employer as to First Aid.

WHOSHOULD SHOULD ATTEND WHO ATTEND This training program enables the participants to provide first aid services and perform CPR to those who are in need.

COURSE DURATION : 2 DAYS COURSE OUTLINE SCOPE OF FIRST AID 1. 2. 3. 4. 5. 6. 7. 8.

Definition of the term " First Aid " Function of a First Aider Purpose of First Aid Training A well trained First Aider should be able to :Take command of any situation Should give adequate protection to the casualty Quickly and systematically examine the casualty (Primary & Secondary Survey). Keeping in mind the priorities : is he/she Conscious ? is he/she Breathing ? is he/she Bleeding severely ? is he/she Poisoned ?

STRUCTURE OF THE BODY 1. Emphasize humans are multicellular 2. Cells and tissues 3. Main System CIRCULATORY SYSTEM 1. Definition of the system 2. General structure of the Heart 3. Mechanism of the Circulation ( Systemic & Pulmonary

COURSE OUTLINE RESPIRATORY SYSTEM 1. Introduction to Respiratory System 2. Components of the System ( Nose, Larynx,Trachea and Lungs ) 3. Mechanism of Respiration WOUNDS AND BLEEDING 1. Definition and Classification ( Open and Closed) 2. General management of wounds (infected wound and with Foreign Bodies ) 3. Briefly mention Chest and Abdominal Injuries Bleeding 1. Definition, Classification and Types 2. Clinical features 3. Management 4. Bleeding from special regions - ears, nose etc. SHOCK 1. Definition 2. Causes 3. Clinical Features 4. Management BANDAGES AND DRESSINGS 1. Definition / Objective 2. Types of Bandages and Dressings 3. Improvisation

COURSE DURATION : 2 DAYS COURSE OUTLINE FRACTURES, DISLOCATION and SPORTS INJURIES 1. Definition of Fractures 2. Classification of Fractures ( Open and Closed ) 3. Types of Fractures ( Simple, Compound, Greenstick Signs & Symptoms of a fracture / Dislocation 4. Injuries to Joints ( Sprain, Dislocation ) 5. Common Sporting Injuries ( Strain, Cramps & Exhaustion ) 6. Management - Fractures / Spinal fractures / Sports Injuries BURNS AND SCALDS 1. Definition 2. Stages / Degrees of burn 3. Causes 4. Signs & Symptoms 5. Management POISONS AND POISONING ( INDUSTRIAL ACCIDENT ) 1. Definition 2. Causes 3. Signs & Symptoms 4. Management

FAINTING AND UNCONSCIOUSNESS 1. Definition 2. Causes 3. Signs & Symptoms 4. Management LIFTING AND TRANSPORTATION 1. Principles of Lifting 2. Types of Stretchers 3. Improvisation of Stretchers 4. Practical Participation ASPHYXIA 1. Definition 2. Causes 3. Signs and Symptoms 4. Management CARDIO PULMONARY RESUSCITATION 1. Causes of Sudden Death 2. Danger, Response, Airway, Breathing and Circulation 3. One Man Rescuer ( Adult, Child & Infant ) 4. Foreign Body Airway Obstruction ( Adult, Child & Infant ) 5. Practical Demonstration

TRAINER PROFILE Excel Model Builder CHELLAPPAN A/L PALLANIAPPAN

Modeling Tools PROFESSIONAL DETAILS : • Model chart analysis: Make graphical 1. 2. 3. 4.

5. 6. 7. 8.

comparisons In a twinkle, about data series, using charts • Consolidator: Make easy the process of Armed Forcesinformation medical assistant consolidating proceeding from - Grade 1 different workbook but from the same range. • Multi-sheets Consolidator: Consolidate data - Grade 1 Pembantu Rumah Sakit Ladang from different ranges of many sheets of many workbooks. • Detailed Consolidation: This type of Malaysian Red Crescent Society - Train the trainer consolidation is appropriated if you want to see the detail along with the totals • Multi sheetHealth database / Officer consolidator: Consolidate- NIOSH Safety and Course data come from many sheets contained in more than one workbook and moreover with the records disordered Competent Scaffolder and Assessor - NIOSH • Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. International Olympic Committee sports medicine • Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previouslyCollege specified in the table. Australian ofdecision therapeutical massage • Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that - NIOSH Occupational First Aid for Trainers meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.

TRAINER PROFILE Excel Model Builder Modeling: Tools

EXPERIENCE •

1. 2.

3. 4.

5. 6. 7.

Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Armed •Forces Medical and Consolidator: Make easy the Dental process of Service - 21 years consolidating information proceeding from different workbook but from the same range. Private •Medical and Surgical Centres Multi-sheets Consolidator: Consolidate data - 6 months from different ranges of many sheets of many workbooks. Senior Medical in type theofmanufacturing company - 16years. • Detailed Assistant Consolidation: This consolidation is appropriated if you want to see detail along with the totals Trainer • forthe first courses inConsolidate the armed forces and maufacturing Multi sheet aid database / consolidator: data come from many sheets contained in more one workbook and moreover with the company. than records disordered • Complex formula's consolidation: Make in a simple way, manyto arithmetic operations the Medical attendance various sportat events / injuries same time between spreadsheets. • Multiple conditional analysis & formatting: Easily, format cells in awar database based onexecutive a criterion Attended corporate games training. previously specified in the decision table. • Cells math by logical criteria: This useful tool performs mathematical (adding,Red Crescent Society. Senior First Aid trainer forcalculations Malaysian counting, finding highest, etc.), using cells that meet a given criteria • Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.

HUMAN RESOURCE MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRY

PERFECT MANAGER

MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRY COURSE OBJECTIVE

2. 3.

4. 5. 6.

Understand the different types of misconducts Differentiate between minor and major misconducts How to defend oneself effectively in a domestic inquiry following the established norms set by the Industrial Court of Malaysia Learn how to draft effective charges and prosecution Learn the role of the board of inquiry members Learn the principles of punishment

HR Directors / Managers Heads of Departments HR Executives Supervisors who supervise subordinates

1. 2. 3. 4. 5.

Meaning of misconduct and the categories misconduct Types of misconducts Company‟s right to classify misconducts Criminal offences committed in company premise Misconducts committed “within” and “outside” employment

Investigating Offences 1. 2. 3. 4. 5.

WHO SHOULD ATTEND 1. 2. 3. 4.

COURSE OUTLINE What Constitutes Misconduct

At the end of the training, participants should be able to: 1.

COURSE DURATION : 2 Days

Appointing the investigation officer Role of investigation officer Interviewing witnesses and the taking of statements Investigation officer‟s report and recommendations Condonation and its legal effect

Letter of Allegation and Suspension

their

1. 2. 3. 4.

Letter of allegation and charges Service of letter of allegation Letter of explanation from workman Suspension pending inquiry

COURSE DURATION : 2 DAYS

MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRY Domestic Inquiry (DI) At the end of the training, participants should be 1.ableDIto: procedures and the law 2. 3.1. 4. 5.2. 6. 7. 3. 8. 9. 10. 11. 4. 12. 13.

Principles of natural justice Selection of boardthe of inquiry members Understand different types of Role of inquiry panel misconducts Role of the prosecutor Differentiate between minor and major Role of the investigation officer at DI misconducts Adducing evidence both oral and documentary How to defend oneself effectively in a Role of the accused employee domestic inquiry following the established Recording the proceedings norms and set inquiry by the Findings reportIndustrial Court of Malaysiaplea by the employee found guilty Mitigation Learnofhow to draft effective charges and Types punishment prosecution Appeal procedures

5. Learn the role of the board of inquiry members Decisions of the Courts 6. Learn the principles of punishment 1.

Decided case laws of the Industrial Court and judicial courts for discussion

Mock Domestic 1. HR DirectorsInquiry / Managers 2. Heads of Departments 1.3. Participants to participate in a mock domestic HR Executives inquiry 4. Supervisors who supervise their subordinates

Decision Making 1. 2. 3. 4.

Panel‟s findings Human Resources recommendations-penalty Authorities to decide? Mode of recommendation –reference to past and similar cases in Court

Brainstorm On The Mock Case 1. 2.

Identify the shortcoming and defect (Inquiry) To introduce corrective measure and suggest improvements

Improper Domestic Inquiry 1. 2.

It‟s legal and technical Citations on past cases from Industrial Court

Employees Action AppealsAvenue under IRA‟67 Questions And Answer Session

TRAINER PROFILE Excel Model Builder NADUMANANCHI POONJOLAI

Modeling Tools •

Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.

He is an experienced Legal and Human Resource Practitioner with • more than 25 years of experience in the field of Legal, Human • Resource Management and Industrial Relations Law. •

He had served as a Human Resource Manager for more than 5 years • up as a General Manager and Company Advisor. before moving •

He has hands on experience in consulting and training services in • few areas such as disciplinary management, team building, industrial relation and • company secretarial matters during his tenure at few companies that he was working. •

THANK YOU PERFECT MANAGER