Comparative Study on Services of Public Sector and Private Sector Banks

m

m

m m m m m m m m m m m

m

c
   c  c   

m m m
m
mm m 

m
m  m 
m m

 m
m m
m  
mmm
m mm 
m 
m
m 

m 
m
mmmm m
mm mm m m !"m!#"m 
m$%mm
mm m
mm mm

m m
m$m #$&m!#m$m$#m!#m$m%' !"m!#m$m!($m!#m m $m! m$$m m mm m

mm
m
m m m 
mm
mm
m 
mm )*   
m!m

m!

mm  m!
m m 
m!
m% +mmm  
m

m m


m

 m #mm 
mm

mm m

 m
m m 
m 
mm m 
mm 
m 
m mm m

 
m ,m m m m,mm mmm mmm
mm  m
m

m  m "m mm   m
m
mm m

mm mm m m 
m-m
 
.mm 
m


m $m'"'#mm m 

m  
mmm 
m m
m 
m
/

m m
mm 
mm
m
 
m m m m

c
   c  c   

Ê

 m m

mm  m mm  m m m
mmm
m 
mm m
 mmm
  m
mm  m m  mmm mm m
 m
 m m mm  m  m m
mm m m  m
mm m  
m m m m m m m
m
 mm
m
m m  m
m
mm mmm
m
mm 
m m m  m m mm m mm
m   m)*-$#0 m!(1m-m! 0#* !m -2m(%&#*m! *-mm#0 m! *-m%3!+m m
m  m
m m
 m m m
mmm m 
mm
m m
m   m  mmm
m m m m m m

m m m c
   c  c   

m m
m m mm m m m mmm m m

m


m  mmm

m

m

m  

m  mmm

m m  mm m mm m m m  mm   m mm    m  m m

m


m mm

m

m

mmm m

m mmmmm  mmm !m mm "mm   mm  m #m m   m
$m 

m 

m

c
   c  c   



ÿ m p

p 


  m m
 m
m  mmmmm 
mmm
mm!"m m mm m
mm  m m   mm  mmm
m   m#m  m   m mm   mm mm

m  m m  m m m m 
mmm m
m    m
mm
 m m  m  m  m
m  m m
m
m mm  m
mmm m $

m  m
mm
mmm
mmm
m

m
m m m  
  m
  m m
m m  mmm m %
 m m

m m mm# m   m m  mm  mm   m
m
m  
mm  
m
m

 m
 m
mm


m# m m  mm m

 mmm 
m m
m

 m


m$
 mmm m m
 mm  mm

m m 
m
m   m
m mm  m
mm 
m
mmm
m 
m m
 m
m  
m
m  m m mm
  mm
 
m m   m
mm 

m
m   m m$
 m mmm&m #m  m'


m% m(m  mmm 
m m
mm
m mm
m mm 
m m
m mm
 m m m

 m    mm
m 
mmm
m
mmm m m 
)m 
m m m m 

m
mm  m
m
m  m
mmmmm
m m   m
 
m$
m
m"*+,m m  mmm mmmm
m  m   m mm
m mm
m
m  m m
   m
mm 
mm  m
m  m mmm
 mm

 m   m
m
mmm
m m
mm m
m mmmm m  m
mm
mmm m
mm
mmm
 m
mmm m m

om à

  
m-/m  m

m
m% m m m ³An establishment for the custody of money, which it pays out, on a customer¶s order.´ m

c
   c  c   

m m 

mm



m

³m m m  m m m  
m  m 
m  m m 
m m  m  m m m m m   m 
m m m
m m  m m  
m m mm mm
m
m
m
mm mm
mmmm
 m  -mm   m$
 m m# mmm m mm   m$
 mmm"*.*mm m ³Om  m m m  m
m   m  m m m   m 
m m 
m
m   m
m m
m m 
 m
m 
 m 
m m  m   m
m m
m
 mm m mmmm
m
m
 -mm m m   m  m m m   m  m
m m    m  m #m m m 
m  m
m 
  m  m   m 
m m 

m m   m m 
m m 

m 
m m # m   m  m m m m
m # m / #0m m m m 
 m 
m m m   m
mm   m m#m mm  m m
m # m#m m 
m 
mmm m
m mOm mm m m

om

 
à  

 m  m m
m# m
 m
m  
mm mmm  m
m  m  1
m   m

m m  m m
m m 
 m m  m m m
m m
m  m
 mm m m
m

 m 
mmm m m  m m m
 m m mm m 
m  m 

m   m m   m 
  m 
m m  
m m

m
m  m # m 
 m m m 
m ³B anchi´mm mmm  m m
m m
mm m mm m

om  
  
 m m m 
m m m m  m
m 2
m 3m m m m m  m m  m
m m   m 
m 
 m 4
m  m  m 5
m m
m m 
m m m 

mmm m   mm
mm 
m
m mm
mmm
m    m   mmm
m mm
m
m
mm
  m#m
m  mm  m
 mm m m
m

 m 
mm m m m 

 m 
m
mm 
 mm mm  m
mm 

 m
m m
 m
m ³ m m m m  -m#m m
m2
m 3m m m
  m
m
m m6 7mmm
mmmm   m
m m mm mm

c
   c  c   



- p p  p 

 ùmm
mm

 m
m m
m m
mmmm   m
m
mm 
m mm  m
ùm mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm* m%  m mm

m

8
m m%  m'm$ m
 m mmm
 3m  m 
mmm
m
mm   m
m mm
m
m

 m
m   m m
 mm 
m mm
3m

 mm  m  
m m   m mm
m
  m#m  mm 
 m
m mm 

 m
m
mm
 m m

 m
m
mm
 mm
mm
m  m  mmm
m  m# m m m
mm  mm m
m m mm
m m
mmm

mm  m

mm m

m  m m   m m mm   m1 m
mm   m m#mmm 
m m
m
  m m  m
mm

mm   m m
mm 

m
m m# m  m mmmm m
m# m/ #0mmmm
 m
m m m   m
mm  m m#m mm³$ m -m
m# mmmmmm 
m m
mm m 2 mm%#4mm 9 $ m   m
  m 9 m
mm
m 9 m
m
m m 9   m
m
 m
 m 9 : m

m 9 $
 m
m
 m mm
mm 9 &
m   m 9 mm
m mm  m
m m

c
   c  c   

- 5  m! 
mm% mm# 4m #m # m m m    m m 
m 
 m 
  m 
m  m m   mm

  mm  mm  m)m

m m
m# m

$
  m m

5
 m

    m $ m

' m

$
1
 m m


1m  m

8m $ m

:>#%m

&
m m

=
 1m  m

#  m

    m

m m m



   !" m m m     m 5
 mm
m mm
 m  m m m# mm
 
m
m m m# m

m m m"*;*m m%m# m@mmm m
mm mm
m
 m
m mmm 

mmm m m
mm  mm  m m mmm m
1m

m #  4>@m 
mm 
m
 
mm m  m m mm
m
m
m m 

mm m

c
   c  c   

m %&' , !$&#6m(#4>m :m m
m#5&#m m m ?mm

m m  4m m  m
mm
m
m"AAm
m.;Gm
mm mHm 

 mC;Gm
mm
m m".Gm
mm
m
 mm .Gm
mm
m% m
 m mm
m
m
m mm  m #

 4
mm
mmm
 mm
m
m
m
mmm
mm
mm

m
mm  m
m  m m 4m=EDm

mm! m

m8=Dmm*
m

 @Dm
8=Dm /
m
m

m m81 C &1 6 - . 11 . 1.. >>1 D 9   &- &E- 9 1&&  -  * >1 9 ),&1 .  1 ,*1 1>1B  ,&1 ,9  * & *- , >1 )&  .  >>1 . 1.. - . 11  c>*1, c &1 6 &:&  &B  0c, . &1>&1 6B &, ,- . *&, 11 '1 0 >&1 F* 11  & &,& . >*  0 F* 1&11 c >*& . 1&,&  &1 &1

 F*&  '  &,, -  & - . c >*& 1 & ,>&, &- >*& , , - - 1 1   ,11,6 . 1 *1 *  , . >*& ,, :   &

6 ),

 m  ),  



6 ), 6 ),

), ),

 

 

6 ),

),





6 ), 6 ),

), ),

 

 

6 ), 6 ), 6 ),

), ), ),

  

  

6 ),

),





6 ), 6 ),

), ),

 

 

1-  & >&, &

    &,, 8* , .  ,>& . >*&9

m m m m m m m m m

c
   c  c   

mmcmm  m !a""#$m$cm

6 6

.. &  >&>1 :&  1 .  1>1   c& %6 ->& . c1B c E1B >&, .1 :& %$ %$7#
 & >&6 >&6 # >&6 6 * . c1 &  &1 0 *1 . :& %$ %$7#
 & 1 &, &  &1 >&6 >&6 # >&6 6 - . >&, .1 0 - ,1 0 &' :& # #7#
 & ,1 >&6 >&6 # >&6 26 - . F, *1 *1 :& # #7#
 & >&6 >&6 # >&6 $6 *,&  . & 1 0  11 '1 8; :& %$ %$7
 &
 &1  &  >9 >&6 # # >&6 & % ,- >&6 /6 11 . cE '1 & c& 0  01 :& %$ %$7#
  &
 >&6 >&6 # >&6 & % ,- 46 11 . >& . &1 8
&9 ;& 4 47%$ ,-1
 & ,-1 %$ ,-1 6 11 . >&1 . &1 0 11 '1 &1&-
 &
 & 8& c>*19 # >&6 %  G6 c, . * ,1 . ,>1 &1.1 ;& # #7# >&6
 & >&6 # >&6 %#6 ..,&  , * 16 %$B###0 7 & 1* . >>, &  & 1 & E1 E1 %%6 > '& & 1 & . * ,1 . ;& %2 %$7%
 & ,-1 ,-1 % ,-1 1 & E1 0 1 %6 > '& & 1&&& .  &1 &1 ;& # #7/# >&6
 & &'H1 ,* 11 >&6 /# >&6

 11&1B . &-B . >* &  c1>    &D m

m

m

m

m

a%$m

m

m

m

m

m

"&a!$m

m

m

m

m

m

m ma
m

m

m

m

m

m

  mm

 mm 'mm

c
   c  c