College Canteen Servey

Apart from syllabus, lectures &  faculty what make college attractive?

´Canteenµ 

INTRODUCTION The canteen is a service that is available to both student and staff, with no competitive opposition unless staff or student decide to leave the premises to purchase elsewhere. Even it is not possible to make any kind of timetable for making any kind of difference for both of them So basically both are the potential pot ential customer for the canteen so the survey is done by considering both of  them. i.e. the survey was compiled to t o investigate concerns of the student as well as Faculty & supporting staff 

Canteen is a kind of service with product which is offer to people. Canteen for student is a place where they can sit, chat ,sing & enjoy their college life. No tension of  lecture & faculty. College without canteen is like clouds without rain.

To examine the mind set of student &  faculty for canteen. To examine what facilities are required for an identicle canteen. To identifie the potentiality of customer in side the campus.

Strengths : we have loyal customer potential because there are many outsider student as well as. Human Resource we have also young and jubilant.

Weakness : No well organized plan. No supporting staff is there for solving problem of  Canteen. Rule are quickly forms and breaked very quickly. Proper infrastructure is not available for Canteen.

Opportunities : Many students are outsider. We can just start with only prepared snacks like chips , cookies, cake, pastry, chocolates. tea , coffee with machine and cold drinks.

Treat : As such no treat is available like having a general store near the college campus. Customer satisfaction should be there i.e. we cant charge extra transportation cost from them.

Canteen Survey  Name of  Student ____________ Branch ___________ Sem______  1. Do you think canteen should be there in college? a) Yes b) No 2. Where it should be located? a) Inside the college building b) Outside the college 3. Give no. according to your preference? a) Tea b) Coffee c) Cold drink 4. Which type of process preferred by you for tea and coffee? a) Machine b) Prepared one 5. Which flavour you like most in cold drinks? a) Cola b) Lemon c) Orange d) Mango 6. What should be there in canteen? a) Readymade snacks b) Fast-food c) Lunch d) Combo( _________________________________) 7. What snacks would you like to have in canteen? Give your preference (any 5 ) a) Samosa b) Allu Banda c) Kachori d) Veg. sandwich e) Patties f ) Bread Butter g) Dhokla h)Bada sambher i) Poha j) Idli sambher h) Bhel puri i) Chowmin j) Packed food:namkin, chips/kurkure/cake/pastries/mathari, any other««««««««««««.

Method Used for the survey:   ³Random sampling´  Sample size :200 Student -150 Staff -50

No 1%

 Yes 99%

Column1

27%

Inside the building Outside the Building

73%

70.00%

65.33%

60.00% 50.00% 40.00% 30.00% 20.00%

14.66%

16.66%

10.00%

 3%

0.00%

Tea

Coff ee

Cold drink

All

32%

1 2 3 68%

 39.30% 40.00% 35.00% 30.00% 25.00% 20.00% 15.00% 10.00% 5.00% 0.00%

19.30% 13%

12.60%

16.30% Series1

5.30% R eady made snacks

44.70%

26% Fast food lunc

24%

Combo

4.47%

41.70%

(a+b) (a+c) (b+c)

49.25%

(a+b+c)

4.47%

Maximum choices are considered here: a)Samosa b)Alu banda c)veg sandwich d)Poha e)Chowmine f) other

80% 80%

70% 56%

60% 50% 40% 30% 20% 10% 0%

44%

46%

43% 36%

No 2%

 Yes 98%

Column1

30%

Inside the building Outside the Building

70%

70.00%

25%

60.00% 50.00% 40.00% 30.00% 20.00%

56.80%

4.54%

10.00%

13%

0.00%

Tea

Coff ee

Cold drink

All

9.09%

24.54%

Machiene

prepared one both

61.36%

25% 25.00%

22.72% 20%

20.00% 15.90% 13.63%

15.00%

10.00%

5.00%

2.28%

0.00%

Cola

Lemon

Orange

Mango

All

None

9.09%

R eadymade snacks Fast -food 25%

Lunch

52.27%

Combo 13.63%

13.04%

30.43%

(a+b) (a+c) (b+c)

47.82%

(a+b+c) 8.69%

Maximum choices are considered here: a)Samosa b)Patties c)veg. Sandwich d)Idli samber e)Chowmine f) other

69% 70%

60% 60%

53% 48%

50%

39% 40%

38%

30%

20%

10%

0%

Samosa

Patties

Idli Chowmin Veg. Sandwich Sambher

Other

 A ccording to

the response of student & staff , it is very clear that canteen is requirement of both and it should be outside the college building.  A ll of them need Refreshment drinks. Because survey done in summer so th at demand of cold drink is more. Survey shows Mango fla vour is in demand.  A ccording to survey in canteen they need combination i.e all of them need v ariety. Fast food and lunch is prefered by many of them bt with gud quality.

 A t the time of survey my te am observed that

student as well as

staff dont ha ve trust on Management. Even my team f aces many problem due to this.  Just be cause student ha ve no other option they are compromising with the quality of food. Even they are f acing problem of basic need like cold drinking  water in college campus. Survey shows that there are many events which student want to celebrate they cant because canteen is not there.

Recommandations 1.More people to serve food 2.Staff in canteen should wear gloves and hair nets 3.Food description- on what they contain: red amber and green lights 4.More water machine in the canteen area 5.More seating area 6.Display menus 7.Prices clearer 8.Canteen temp to be cooler 9.Ventilation 10.More social space required 11.Healthier food 12.Better portions