Colgate Palmolive Managing SAP ERP Upgrade With Enhancement Packages

Live Webinar: Managing SAP ERP Upgrade with Enhancement Packages Marc Steidten Global Upgrade Office, SAP AG April, 2012

Sanjeev Dali and Rajiv Kumar Colgate Palmolive Company April, 2012

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Legal disclaimer

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP´s willful misconduct or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forwardlooking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

© 2011 SAP AG. All rights reserved.

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Agenda for today

1. SAP Roadmap and Enhancement Package Concept Long-Term Predictability ▪ More Innovation ▪ Less Disruption

2. Managing SAP ERP Upgrade with Enhancement Packages Customer Experience – Colgate Palmolive Company

© 2011 SAP AG. All rights reserved.

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Market trends and customer requirements Cloud

New Business Models

Business opportunities through cloud offerings

Big Data and mobility open opportunities for new business models that customer need to adopt

Big Data Data volume for enterprise applications is doubling every 18 months

Cost efficiency Customer have to manage TCO tightly

Mobility

Investment Security

Smart-phones outsell PCs By 2013, mobile devices will be the primary method of internet access worldwide

Customers require investment security according to their planning horizons

Non-Disruptive Innovation Road Map for the Business Suite • Industry-wide unmatched long-term predictability in evolution and maintenance with continuous innovation of current functionality, UX and TCO • Game-changing innovations accessible in the context of the customer‟s landscape • Unique non-disruptive delivery method © 2011 SAP AG. All rights reserved.

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The SAP Way Long-Term Predictability – More Innovation – Less Disruption

Evolution 2015

December

2020 Breakthrough

Long-Term Predictability • Long-term predictability for the Business Suite: Customers want to make the most out of their investments and expect a clear perspective for their strategic software investments.

© 2011 SAP AG. All rights reserved.

More Innovation • Evolutionary Innovation: Gradual evolution of enterprise software that spans from functional enhancements to TCO and new user experiences. • Breakthrough innovation: Breakthrough innovation to adopt new business practices and processes as quickly and smoothly as possible.

Less Disruption • Delivery without disruption: Customers want to avoid cost, time and skill hurdles to adopt innovation easier and faster.

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Long-Term Predictability Maintenance Extension for SAP Business Suite • •

To manifest the long-term predictability of the Business Suite and in support of the Innovation Strategy and Roadmap the standard maintenance will be extended SAP extends mainstream maintenance for the Business Suite core applications1 to December 2020 SAP Business Suite 7 Core Applications

SAP SRM 7.0 SAP SCM 7.0

EHP1

EHP2

EHP1

EHP2

SAP CRM 7.0

EHP1

EHP2

SAP ERP 6.0

EHP6

EHP5

Longer Maintenance until 2020

EHP4 EHP33) EHP23) EHP13)

SAP AS ABAP NetWeaver 7.x2)

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020

1The

SAP Business Suite 7 includes the core applications (SAP ERP 6.0, SAP PLM 7.0, SAP CRM 7.0, SAP SCM 7.0, SAP SRM 7.0), supplementary applications and industry applications. 2 Mainstream Maintenance for SAP NetWeaver 7.0 ABAP will be extended through December 2020 and for NetWeaver 7.0 Java (also incl Dual Stacks) until December 2017. 3 If JAVA based ERP Components are used an Update to at least ERP EHP4 has to be performed until December 2017. © 2011 SAP AG. All rights reserved.

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SAP ERP 6.0 is the technical prerequisite for using many of SAP‟s innovations Functionality activated Enhancement package(s) installed

Applications

Analytics

 Shared Services

 BI 4.0

 Sales on demand

 Fin. Supply Chain Mngt

 Embedded Analytics

 Sourcing on demand

 Learning & Talent Mngt

 Crystal Reports

 Landscape virtualization Mngt

 Linear Asset Mngt

SAP ERP 6.0

Cloud

 Industry enhancements

 “User Experience”  and many more…

Mobile

Technology & Db

 Productivity Apps

 Sybase ASE database

 Mission Critical Apps

 HANA Accelerators (COPA and others)

 Sybase Unwired Platform

Upgrade Upgrade ERP 2004, 4.7, 4.6c

Dormant < 4.6C © 2011 SAP AG. All rights reserved.

• Extended Maintenance ends March 31, 2013 ! •

SAP AGS Upgrade Now Campaign for ES customers

•

SAP Services EMEA Upgrade Campaign

•

Rapid Deployment Solutions support fast implementation Public

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SAP innovation then and now Innovate faster and easier with SAP enhancement packages Adoption of innovations / business functionality now in shorter increments thanks to SAP enhancement packages! Business Functionality

EHP 5 EHP 4 EHP 3

SAP ERP 6.0

ERP 6.0 + SAP enhancement packages

 Innovate on stable core  Lower TCI and TCO

SAP R/3 4.6 standard Upgrade

Then... © 2011 SAP AG. All rights reserved.

... and now!

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Enhancement packages Enhancement packages as consolidation point Enhancement Packages are an important element of our shipment strategy Provide new, highly integrated core functionality encapsulated in Business Functions Accumulates functionality delivered in Support Packages and In-Advance Shipments  Notes aggregated into Support Packages into Enhancement Packages

NOTES SUPPORT PACKAGES ADD-ONS

(IN-ADVANCE SHIPMENTS)

ENHANCEMENT PACKAGES

SP

IN-ADV

SP

IN-ADV

CONSOLIDATION

IN-ADV

IN-ADV

SP

NEW FUNCTIONALITY

© 2011 SAP AG. All rights reserved.

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Your place to find improvements and innovations

What is the longterm roadmap for the SAP Business Suite?

Which functionality will be available with the enhancement packages or releases?

Which functionaltiy is available in the new releases for me?

https://service.sap.com/findinnovation © 2011 SAP AG. All rights reserved.

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Identify delta functionality with SAP Solution Browser Description • Identify delta functionality available after an upgrade or enhancement package implementation. • Available for all core applications of SAP Business Suite 7: SAP ERP, SAP CRM, SAP SRM, SAP SCM and SAP Solution Manager

• Available in English, German and Japanese (partly) • New: EHP6 for SAP ERP (incl. SAP PLM) • New: EHP2 for SAP CRM, SAP SCM and SAP SRM • New: SAP Solution Manager Content

Further Information / Tool Access • Via SAP Upgrade Info Center at: http://service.sap.com/solutionbrowser • Direct access at: http://sapsolutionbrowser.com

Benefits • Tailored access to detailed and structured delta information • Reduced effort to define a business case or value proposition for an upgrade

• Fast identification of capabilities that respond to user requirements © 2011 SAP AG. All rights reserved.

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Business function prediction for SAP ERP provides customer specific view on innovation Description • SAP offers a free report: prediction of relevant enhancement package functionality based on your existing system usage, including direct access to: • Overview Presentation • Release Notes and Documentation • Test Case Catalogs and Technical Usage Further Information / Tool Access • SAP Service Marketplace at: http://service.sap.com/bfp • Email: [email protected] Benefits • Tailored access to detailed and structured delta information for your business • Reduced effort to define a business case or value proposition for an upgrade • Fast identification of capabilities that respond to user requirements

© 2011 SAP AG. All rights reserved.

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SAP enhancement packages Installation with regular maintenance + selective activation 1. Always install SAP enhancement packages combined with Support Pack Stack as a maintenance activity with minor additional effort and facilitated by the new EHP Installer tool.

SAP System

Support Package

EHP Support Package

Support Package

Inactive Business Functions

EHP Support Package

Time

active

active

Business Function Activation

2. Select and activate the functionality needed by your business using the Switch Framework. Functionality your business does not need will remain dormant. © 2011 SAP AG. All rights reserved.

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Conclusion •

SAP offers evolutionary and break-through innovation for the SAP Business Suite • Innovations will be delivered continuously and non-disruptively • The Long Term Predictability with the SAP Business Suite in un-matched in the industry • SAP Business Suite remains the future-proof choice for best-run businesses

Evolution 2015

December

2020 Breakthrough

Long-Term Predictability

More Innovation

Less Disruption

Best run future with SAP Business Suite

© 2011 SAP AG. All rights reserved.

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Agenda for today

1. SAP Roadmap and Enhancement Package Concept Long-Term Predictability ▪ More Innovation ▪ Less Disruption

2. Managing SAP ERP Upgrade with Enhancement Packages Customer Experience – Colgate Palmolive Company

© 2011 SAP AG. All rights reserved.

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$15.5 + Billion in Sales

Products Sold in 200 Countries & Territories

Sales by Division Pet

39,200 Colgate People

13% Greater Asia/Africa

19%

19% Latin America Europe/South Pacific 21%

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North America

27%

ORAL CARE

PERSONAL CARE

HOME CARE

PET NUTRITION

19 of 27

SAP Implementations 109 Countries 99.8% of the Business COP

Europe

North America

Central Europe Asia

Hill‟s

South Pacific

Latin America South Africa 20 Of 27

End to End SAP Strategy Application Portfolio SAP Portals

Integrated Business Information: SAP ECC 6.0 CBP/TPM Trade Promotion Management

eSales Customer Service & Sales

CRM Focus on the Profession

PLM SCM New Supply Product Chain Development Management

HCM BPC eBuy(EBP) Human Financial Procure to Consolidation Resources Pay Systems System

Access & Optimization Governance Risk & Compliance (GRC)

Solution Manager Change Manager PPM

Identity Management (To SAP & no-SAP systems)

Master Data Management BI Reporting & Analytics (Business Objects suite) HANA

Enterprise Search

21 / 27 Mobile Solutions (Sybase)

Global R3 Upgrade Program Upgrade All R3 system with in 2 years, 2007-2009

Consolidate smaller R3 system into one of the regional system One step combined Upgrade & Unicode conversion Technical Upgrade – Combine EhP with SP with no activation Leverage New functionality post upgrade Limit System changes during the Upgrade Archive data to reduce system conversion time 22 / 27

Global R/3 Landscape(2007) – System Complexity Degree of Difficulty

Classification

High

Overall System Rating Latin America

NON MDMP

MDMP

MDMP Blended Codepage 23 / 27

North America

DB Size (Tera Byte) 6.5 1.8

Medium Custom Executable

Code Pages & Languages

Low SAP Release

3879

1 CP + 3 Languages

4.6c

8757

2 CP + 6 Languages

4.6c

3021

1 CP + 1 Languages

4.6c

2693

3 CP + 3 Languages

4.6c

3690

2 CP + 8 Languages

4.6c

COP

0.6

Asia Pacific

4.2

Hill‟s

4.3

Africa & RU/UA

1.0

2100

3 CP + 3 Languages

4.6c

Europe

4.5

8000+

6 CP + 27 Languages

4.7

Key Drivers • Support Business Consolidation • Consistent Information Globally

• Existing system are End of Support lives‟

• Faster / Simple Access Anywhere

• Next Release confirmed by SAP is ECC 6.0

• Unicode Solution for multiple language

• Co-Innovation & early adoption to leverage new technology

• Leverage New functionality post upgrade

• New developments from SAP work on higher release

• Opportunity to move toward standard functionality • Decommission unneeded objects 24 / 27

Global SAP ECC 6 Upgrade 2007 Sep

Oct

Nov

2008 Dec

Jan

Feb

Mar

Apr

May

Jun

Jul

2009 Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

May

Asia Pacific – Oct 12 Europe – May 19

Latin America – August 18

North America – January 19

Hill‟s – May 25

25 / 27

•Reduced data base size by 25% to 30% •Code conversion savings by 40%to 50% •30 languages

Jun

Learning’s Vocabulary Assignment • Plan extra efforts for system with multiple codepages & languages • Archive data of large tables to reduce conversion time • Early involvement of language expert for Scan & Unicode conversion • Use Hints to reduce manual effort on language assignment • Increase memory & Processor to improve scan run time • Execute Scan with optimize parameter ( 2 & 30 words)

Outputs with Local language • Output with local language works fine with Windows driver and may have issues with SAP printer drivers

26 / 27

Learning’s System Downtime • Dependency on DB Size & Language Conversion effort • Work with SAP to optimize timing for Upgrade & DB Conversion • Plan mock run close to production to get better estimate on downtime

Functional Testing • No major functional change from 4.6 to ECC 6.0 with Technical upgrade • Very minimal end user training effort

• Require extensive Testing by IT & Business for smooth conversion

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Learning’s

Available with Enhancement Pack (EhP) Plan the EhP installation by choosing required „Technical Usages‟ New functionality is group by business function Review SAP documentation on New functionality to estimate the effort Activate business function which has new functionality Only reversible business function can be deactivated post EhP 5

28 / 27

Working with Enhancement Packs

29 / 27

What‟s new in EhP Technical Usages • Valid set of Software components grouped by Industry

30 / 27

Collection of New Business function • Mapped to Technical Usages

Switch Framework

Flexibility

• Selective activation of new functionality • Activation trigger code enhancement for new functionality • Deactivation possible for reversible function only

• Choose what / when you wish to implement • Isolate impacted objects • Avoid risk of side effects

EhP – Technical Usages with Software Components 604 ABAP Product Instance

SW Component 1

SW Component 2

Discrete Ind. & Mill Products Oil&Gas Catch Weight Management Hospital Public Sector Accounting Insurance Media Utilities/Waste&Recycl./Telco Leasing/Contract A/R & A/P Oil&Gas with Utilities Retail Global Trade Financial Supply Chain Mgmt Central Applications Defense Defense for Public Admin Financial Services Strategic Enterprise Mgmt Human Capital Management Learning Solution

SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 SAP_APPL 6.04 FINBASIS 604 SAP HR 6.04 SAP HR 6.04

EA-APPL 604 IS-OIL 604 IS-CWM 604 IS-H 604 FI-CA 604 FI-CA 604 EA-APPL 604 EA-APPL 604 EA-APPL 604 EA-APPL 604 EA-RETAIL 604 EA-GLTRADE 604 FINBASIS 604 EA-APPL 604 EA-APPL 604 EA-APPL 604 EA-FINSERV 604 SEM-BW 604 EA-HR 604 EA-HR 604

SAP Learning Sol - Frontend ABAP E-Recruiting ESA ECC-SE PLM Core EAM Config Control

LSOFE 604 (FRONT END) ERECRUIT 604 ESA ECC-SE 604 SAP_APPL 6.04 EA-IPPE 404 SAP_APPL 6.04 EA-APPL 604

SW Component 3 ECC-DIMP 604 IS-PRA 604 FINBASIS 604 IS-PS-CA 604 INSURANCE 604 FI-CA 604 FI-CA 604 FI-CA 604 IS-OIL 604

SW Component 4

SW Component 5

SEM-BW 604 EA-PS 604 IS-M 604 IS-UT 604 FI-CAX 604 IS-PRA 604

FI-CA 604

SEM_BW 604 EA-DFPS 604 EA-DFPS 604

ECC-DIMP 604

LSOFE 604

PLM WUI 7.0 EA-IPPE 404

 New Functionality in EhP is available as per Software component installed  Software component are mapped to Technical Usages  Technical Usages as relevant to be installed on Colgate environment as highlighted in Green 31 of 27

EhPs@Colgate • Technical Upgrade • Combined Upgrade with latest EhP & SP • Combined with On going development

Approach

• Install Technical Usages relevant to business process • Have separate plan to activate new functionality

• New Business functions which has business benefits • Improve Usability & User experience

Key Drivers

32 / 27

• Leverage new technology

EhP Activation@Colgate Application ECC 6.0 / EhP 4

SCM 7.0 / EhP 1

Business Function EA-SCM

Description SCM extension

SCM-APO-DP-SNP-CTM CRM_MKT_HVS

High Volume Marketing

CRM_WEB_CHANNEL

CRM Web Channel

ERP_ENTERPRISESEARCH

Embedded search in SAP HR

UI_FRW_1

UI Framework

CRM 7.1 / EhP 1

33 / 27

EhP Activation@Colgate Application

Business Function HCM_ASR_CL_1 HCM_ASR_CL_2 HCM_ASR_CL_3

34 / 27

HCM Administrative Services 01. 02 & 03

HCM_CE_PT

HCM, Time and Labor Management for Concurrent Employment

HCM_ESS_CE

HCM, ESS for Concurrent Employment and Global Employment

ECC 6.0 / EhP 5 Global HR

Description

HCM_ESS_CI_1

HCM, ESS for Personal Information

HCM_ESS_WDA_1

Employee Self Services on WebDynpro ABAP

HCM_TMC_CI_1

HCM, Core Processes in Talent Management

ERP_ENTERPRISESEA RCH

Embedded search in SAP ERP

Enhancement Packs@Colgate Business Benefits Area

Functionality Parking of erroneous queue having data err

Supply Multiple users are allowed to Chain update Transport lane for different products

CRM

Business benefit Timely completion of all Planning jobs with no system performance impact Improved User experience . Planners can maintain data for common transport lane without system lock

High volume Marketing

Able to filter large volume of Business Partner data by various attributes . This helped in faster & timely communication to business partners.

CRM Web Channel

Enhanced user experience

Embedded search in SAP ERP Ability to perform full text & fuzzy search on business objects, like material , Customer Order info.

35 / 27

Enhancement Packs@Colgate Business Benefits Area

Functionality

Business benefit

ESS / MSS

Self Service solution for Employee & Manager of HR processes

Talent management

Better UI and enhanced user experience for HR planning

Leave Management

On Line Leave management in one standard system

Global HR

36 / 27

Enhancement Packs@Colgate

Plan installation & Activation of new functionality on a sandbox Plan regression testing with EhP installation Detail evaluation required on new functionality to assess business benefit Research on SAP Service Market place for new functionality documentation

Execute Tcode - SFW5 “Switch framework activation” Plan activation in each system manually – Dev, Quality & Production Activation trigger code enhancement Review the „Impact Analyzer‟ for testing scope with activation Plan additional hardware resources in some cases for better performance on new functionality

37 / 27

Enhancement Packs@Colgate Technology Changes Change in ABAP version from 7.01 to 7.02 with EhP 5 With EhP 6 most business function uses Webdynpro

38 / 27

Enhancement Packs – Future Plan Application

2012

ERP-ECC 6.0 HR-ECC 6.0

39 / 27

2013 EhP 6

EhP 6

PLM-ECC 6.0

EhP 7

SCM 7.0

EhP 3

CRM 7.0

EhP 3

SRM 7.0

EhP 3

In Summary

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 

Include Enhancements pack as part of Organization upgrade strategy Identify upfront what Technical usages to be installed with EhP Upgrades



New functionality is released as part of Business function in Enhancement pack and Support pack includes Bug fixes & general changes

 

Through testing is required to install Enhancement packs Use Test Case catalog provided by SAP to know scope of testing required with Business Function activation



Review SAP documentation available on Service market place to assess the benefits on new functionality



Some of the new functionality works on BI & Portal and will need additional set up

Q&A

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Annexure

The glowing bulb indicating activation of new Functionality

43

Dependencies for activation of a functionality is displayed

The Test Catalog specifies the scenario to be tested post activation

Annexure

Impact Analyzer: Displays Roles effected from the activation of new functionality

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Thank You! Contact:

Contact:

Marc Steidten Global Upgrade Office SAP AG

Rajiv Kumar General Systems Manager Colgate Palmolive Company

[email protected]

[email protected]

APPENDIX

Why customers should upgrade now? The value of SAP Business Suite 7

Prerequisite for innovation and longterm perspektive ! Functionality aktivated Enhancement Packages SAP ERP 6.0

Applications

Analytics Mobile

Cloud Technology & DB

• Technical foundation to run, extend and innovate your business processes at your own pace. • Opens the door to Mobile applications, In-memory, Cloud and business analytics with “out-of-the-box” integration and short implementation times (RDS) • Maintenance is increased until end of 2020

• Secures enterprise-wide transparency, consistency and compliance throughout the maintenance period. • Allows innovation in a non-disruptive manner offering reduced cost and minimized risk to customers with SAP enhancement packages. • Customers can technically update their SAP ERP first and enhance later by selective activation. • Management the “Total Cost of Ownership” with combined maintenance cycles for SPS and EHPs. • Tools in SAP Solution Manager optimizing the SAP ERP usage. © 2011 SAP AG. All rights reserved.

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Why customers need to upgrade to SAP Business Suite 7 End of extended maintenance on 31. March 2012 ! Releases SAP ERP 2004 SAP R/3 4. SAP R/3 4.6C

During customer-specific maintenance, the following restrictions in the scope of service apply: NO delivery of legal changes NO delivery of Support Packages NO guarantee for technological updates (for example: no new kernel versions for the support of new database versions and operating system versions, no new patches for non-ABAP components, in some cases no direct upgrade to a current release, no support of new interfaces)

NO service level agreements for initial response times and corrective measures NO remote support for the evaluation of the latest Enhancement Package Some recent versions of software from third-party providers may not be supported Customers may have to pay for the expense of solving new problems not yet known to SAP Customers may experience problems if their system has an obsolete Support Package level Releases below SAP R/3 4.6C

© 2011 SAP AG. All rights reserved.

Customers may encounter problems that have been corrected with a more recent Support Package. In addition, it may be more difficult or even impossible to create individual corrections. Public

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Release and Maintenance Strategy Overview for core application releases New: Mainstream Maintenance to Dec. 2020 SAP ERP 6.0, SAP CRM 7.0, SAP SCM 7.0, SAP SRM 7.0, SAP NW 7.3

SAP ERP 2004, SAP Other NetWeaver 2004, SAP customers SRM 4.0 (SAP SRM SAP Enterprise 2004), SAP SCM 4.1 Support cust. (SAP SCM 2004)

Ext. Maint. (+ 2%)*

Mainstr. M.

SAP CRM 5.0 (SAP CRM 2005), SAP SCM 5.0 (SAP SCM 2005)

Ext. Maint. (+ 2%)*

Ext. Maint. (+ 2%)*

Ext. Maintenance (+ 4%)*

Ext. Maintenance (+ 4%)*

Ext. Maintenance (+ 4%)*

Customer-Specific Maintenance

Refer to SAP Note 1648480 for details and restrictions of maintenance extension to 2020

Customer-Specific Maintenance

Ext. Maintenance (+ 4%)* Ext. Maint. (incl. in SAP Enterprise Support)

Customer-Specific Maintenance Customer-Specific Maintenance

Extended Maintenance (+ 6%)* Ext. Maint. (incl. in SAP Enterprise Support)

Customer-Specific Maintenance Customer-Specific Maintenance

Mar

SAP R/3 4.6C

Other customers SAP Enterprise Support cust.

Mar

Customer-Specific Maintenance Customer-Specific Maintenance

Mar

Ext. Maintenance (+ 4%)* Ext. Maint. (incl. in SAP Enterprise Support)

Mar

Other customers SAP Enterprise Support cust.

Mar

SAP R/3 Enterprise 47x110, 47x200

Dec

Customer-Specific Maintenance

2011

2012

2013

2014

2015

This strategy is also valid for add-on applications and SAP enhancement packages based on the releases above. * Overall payment is SAP support fee plus additional fee of 2% or 4% of the maintenance base per year.

Dec

SAP SRM 5.0 (SAP SRM 2005)

Mainstream Maint.

TBD

Mar

SAP CRM 6.0 (SAP CRM 2007), SAP SCM 5.1 (SAP SCM 2007), SAP SRM 6.0 (SAP SRM 2007)

Mainstream Maintenance

2016

2017

2018

2019

2020

Mainstream maintenance

Ext. maint. incl.in SAP Ent. Support

Customer-specific maint.

Extended maintenance +2%

Extended maintenance +4% Extended maintenance +6%

© 2011 SAP AG. All rights reserved.

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What‟s New in Innovations 2011 (incl. EHP 6 for ERP)? Visit the Service Marketplace for comprehensive information service.sap.com/innovations2011 All information on Innovations 2011 (currently in ramp-up): •

EHP 6 for SAP ERP

•

EHP 2 for SAP CRM

•

EHP 2 for SAP SRM

•

EHP 2 for SAP SCM

•

EHP 2 for SAP PLM

service.sap.com/erp-ehp Detailed information on EHP 6 for SAP ERP •

New business functions by industry

•

New business functions by Line of Business

•

New cross industry enhancements

© 2011 SAP AG. All rights reserved.

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SAP Innovation Webinars Your central point of access to live and on-demand sessions • Get an overview of upcoming live sessions and available on-demand webinars • Leverage existing one-hour replays and download the related presentations Topics covered are related to SAP Business Suite upgrades and enhancement packages: Customer experiences on the usage of new SAP enhancement package functionality

Overview on new enhancement package functionalities available for each functional area in SAP ERP

Insights into SAPs innovation roadmap and strategy

Customer experiences on upgrading to SAP ERP including enhancement packages

Speed up your innovation consumption for SAP Business Suite 7! http://service.sap.com/innovation-webinars

© 2012 SAP AG. All rights reserved.

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Getting started: SAP Service Marketplace (1/2)

Topic

Link

What is SAP Business Suite 7?

http://service.sap.com/businesssuite

What‟s new in SAP Business Suite? What is innovations 2011?

http://service.sap.com/innovations2011

What are SAP‟s innovation plans and how can I build my road map to value?

SAP Road Maps: http://service.sap.com/roadmap

Where can I find more information about SAP enhancement packages? (also EHP 6 for ERP 6.0)

SAP ERP: http://service.sap.com/erp-ehp SAP CRM: http://service.sap.com/crm-ehp SAP SCM: http://service.sap.com/scm-ehp SAP SRM: http://service.sap.com/srm-ehp SAP PLM: http://service.sap.com/plm-ehp

Why should I upgrade to SAP Business Suite innovations 2010?

Upgrade Information Center: http://service.sap.com/upgrade

Where can I find structured information on new and enhanced functionalities in SAP Business Suite?

Solution Browser Tool: www.sapsolutionbrowser.com

How can I identify relevant functionality in SAP enhancement packages?

Business Function Prediction: http://service.sap.com/bfp

© 2011 SAP AG. All rights reserved.

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Getting started: SAP Service Marketplace (2/2)

Topic

Link

How can I identify the value of adopting SAP Business Suite 7? And how can I get more out of my SAP investment?

Value Insight Session: http://service.sap.com/vis

Where can I get the knowledge I need when I need it?

Online Knowledge Products: http://service.sap.com/OKP

Where can I get more information on Application Life-Cycle Management?

http://service.sap.com/alm

What benefits do I have with SAP Enterprise Support and which services are available to me?

SAP Enterprise Support and Services: http://service.sap.com/enterprisesupport SAP Enterprise Support Services

Is there any SAP assistance available that supports me evaluating the innovation capabilities of the latest SAP enhancement packages?

SAP Accelerated Innovation Enablement: http://service.sap.com/aie

How can I implement and activate new business functions with SAP Solution Manager?

Enhancement Package Information Center (tab “Activate”) http://service.sap.com/erp-ehp

© 2011 SAP AG. All rights reserved.

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Get Transparency on Possible License Implications when Activating Content from SAP Enhancement Packages for SAP ERP

– Content  Provides guidance about possibly required licenses when activating business functions and using the new functionality delivered by an Enhancement Package for SAP ERP  Reflects the status of SAP‟s licensing practices for SAP enhancement packages (status May 2011; will be updated regularly)  Covers Line-of-business (LoB) functions and industry-specific functions included in SAP enhancement packages – Target Audience  Project managers  Business analysts  Administrators Direct link: http://service.sap.com/sap/support/notes/1524246 (login to SAP Service Marketplace required) © 2011 SAP AG. All rights reserved.

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© 2011 SAP AG. All rights reserved

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