CM Leadership Et Efficacite Professionnelle

 

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DB@KB]XEAY B[ BLLAH@HA[Á Y]CLBXXACOOBDDB

Kchunbot práp`rá p`r Lr`oçcas Fcsbpe @VCE

 

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!"#$%&'(#!%" Dbs `htavatás prclbssacoobddbs sb rá`dasbot tcufcurs `vbh kbs p`ars qua kaspcsbot kb st`tuts kallárbots. D` gbstaco kbs grcupbs bt dbur nut`taco scus db lcrn`t k‑áquapb hcokuat d‑`oan`tbur é kávbdcppbr kbs hcnpátbohbs pcur aoldubohbr dbs nbnmrbs kb hbs bosbnmdbs bt p`rna hbddbs-ha, db db`kbrseap. Db db`kbrseap qua uob lcrnb k‑aoldubohb p`rna k‑`utrbs bst é kávbdcppbr bt é pravadágabr k`os d‑`oan`taco kbs áquapbs. Hbttb lcrnb k‑aoldubohb l`vcrasb db kávbdcppbnbot kb d‑bosbnmdb (grcupb, áquapb) bt kbs p`rtabs (nbnmrbs). Bddb pbrnbt k‑`ttbaokrb kbs rásudt`ts bo dabo `vbh kbs cmfbhtals hd`arbnbot át`mdas bt kbs prckuats kb gr`okb qu`datá. Ycur nabux hcnprbokrb db db`kbrseap qua sb n`oalbstb `u sbao kbs bosbnmdbs eun`aos, ad anpcrtb kb hd`ralabr dbs octacos kb grcupb bt k‑áquapb. Hbttb át`pb rá`dasáb, dbs octacos kb n`o`gbr bt kb db`kbr scot tr`atábs bo dabo `vbh db grcupb bt d‑áquapb. Dbs h`r`htárastaqubs ku db`kbr, sbs hcnpátbohbs bt sbs tr`ats praohap`ux scot bx`naoábs pcur `mcutar `ux hcnpcrtbnbots h`t`dysburs qu‑ad sb kcat kb l`vcrasbr k`os sbs hcnpcrtbnbots. Dbs dabos botrb db db`kbrseap bt d‑bllah`hatá prclbssacoobddb ` pcur pcrtb k‑botrb dbs cmfbhtals qu‑ad l`ut s`vcar ád`mcrbr pcur nabux tboar dbs kallárbots rûdbs kb d‑`oan`tbur bt prckuarb kbs rásudt`ts hcolcrnbs `ux `ttbotbs kbs nbnmrbs kb d‑áquapb.

 

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Hbs kbux botatás ob scot p`s akbotaqubs hcnnb co pcurr`at db pbosbr db pdus scuvbot. Bddbs r`ssbnmdbot, hbrtbs, kbs aokavakus `utcur k‑uo cmfbhtal n`as dbur struhtur`taco bt dbur nckb kb lcohtacoobnbot scot kallárbots. ! 

Db grcupb sb h`r`htárasb p`r dbs ádánbots suav`ots 6 ocnmrb kátbrnaoá kb pbrscoobs qua s‑`tt`hebot é uo prchbssus kb hcnnuoah`taco bt k‑aotbr`htaco: "  pbok`ot uob kuráb kb tbnps kátbrnaoáb: "  tr`v`addbot bosbnmdb `vbh db nænb cmfbhtal. " 

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D‑áquapb prásbotb dbs h`r`htárastaqubs suav`otbs 6

bosbnmdb kb pbrscoobs uoabs p`r db kásar k‑`ttbaokrb kbs cmfbhtals p`rt`gás: "  prchbssus kb hccpár`taco qua prákcnaobot p`r r`ppcrt é hbux kb hcnpátatavatá: "  bosbnmdb kyo`naqub lcoká sur d‑aotbrkápbok`ohb pdutût qub sur d` saogud`ratá Rob áquapb bst  bst  uo grcupb kb prclbssacoobds qua s'bog`gbot é tr`v`addbr bosbnmdb `utcur k'uo prcfbt hcnnuo hbotrá sur uo sufbt. D'áquapb D' áquapb   sb hcnpcsb kb prclbssacoobds `vbh kbs hcnpátbohbs hcnpdánbot`arbs pcur " 

tr`arb db sufbt cu tr`atbr db prcmdånb rbohcotrá. D‑`oobxb 0 ku prásbot suppcrt vcus lcuroat k‑`utrbs aolcrn`tacos.

 

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Db t`mdb`u ha-kbsscus prásbotb dbs kallárbohbs botrb dbs kbux botatás pcur uob sárab kb kcn`aobs 6

Kcn`aobs

Áquapb

Grcupb

]áp`rtataco kbs Xt`tuts, lcohtacos bt Ybrscoo`datá kbs `htburs rûdbs hcnpátbohbs kbs (sbosamadatá, `ttatukb, nbnmrbs hcnpcrtbnbot) Hratårbs ráussatb

kb

Ybrlcrn`ohb

]á`das`taco kb d‑`htaco

Bllah`hatá bt kashapdaob

Hcolcrnatá, `keásaco

Hccpár`taco

Aotbr`htaco

Yrchbssus

Kyo`naqub, botrbprbo`ot, syobrgaqub

Xtruhturá bt crg`oasá

Akbotatá

Yrclbssacoobddb

Xcha`db

Bxagbohb Nckb rbd`taco

rbspbht,

kb

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Hd`rtá kbs cmfbhtals bt kb d` nassaco : #  ]bd`tacos aotbrpbrscoobddbs, `nma`ohb bt hcola`ohb `u sbao kb d‑áquapb : #  Hcnpcsataco kb d‑áquapb : #  Pu`datás bt hcnpátbohbs ku db`kbr : #  Lbbkm`hj bt suavas rágudabrs : #  Lcohtacoobnbot aotbrob kb d‑áquapb : #  Kaspcoamadatá kbs rbsscurhbs : #  Xystånb k‑áv`du`taco-rbhcoo`ass`ohb. # 

 

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Db n`o`gbnbot n`o`gbnbot   hcosastb é tr`oslcrnbr db tr`v`ad kbs `utrbs bo pbrlcrn`ohb kur`mdb Db n`o`gbnbot bst kálaoa hcnnb uo « Bosbnmdb k‑`htavatás hccrkcooábs pbrnbtt`ot k‑crabotbr bt kb hcotrûdbr uo crg`oasnb º sbdco D` ocrnb AXC 1999. Ad bst `ussa uo « Yrchbssus p`r dbqubd kbs rásudt`ts scot cmtbous kb l`çco bllah`hb bt bllahabotb va` bt `vbh d` hccpár`taco k‑`utrua º Bo kálaoatavb, db n`o`gbnbot hcrrbspcok é uo 6 $  Bosbnmdb kbs tbheoaqubs k‑crg`oas`taco kbs rbsscurhbs nasbs bo Řuvrb pcur d‑`knaoastr`taco k‑uob crg`oas`taco : $  @rt kb karagbr kbs ecnnbs `lao k‑cmtboar uob pbrlcrn`ohb s`tasl`as`otb. Y`r `mus kb d`og`gb, co bnpdcab hb tbrnb pcur kásagobr 6 $  D` Karbhtaco bst `ppbdáb p`rlcas db n`o`gbnbot. $  Dbs hebls, Karbhtburs cu `utrbs nbnmrbs kb d‑boh`krbnbot scot p`rlcas `ppbdás n`o`gbrs. Db db`kbrseap db`kbrseap bst  bst d` h`p`hatá k‑uob pbrscoob é aoldubohbr bt é lákárbr uob hcddbhtavatá (grcupb, áquapb, botrbprasb) pcur 6 $  `ttbaokrb uo mut hcnnuo k`os uob rbd`taco kb hcola`ohb nutubddb bt $  pcur uob kuráb danatáb. Db db`kbr karagb`ot cu kcot d` rásakb p`r k`ossco d` qu`datá bt bst db uo kyo`nasnb kb uo sconbobur db`kbrseap. Ad dágatanatá sb h`r`htárasb he`rasnb bt sbs h`p`hatás cr`tcarbs. D‑`oobxb = `ppcrtb kbs aolcrn`tacos hcnpdánbot`arbs sur hbs octacos. $)-% %*9#%$ ", =)9")*

0.  Kyo`nasnb 6 anpdah`taco, áobrgab, `nmataco : =.  Kásar kb karagbr 6 aoldubohbr, bokcssbr dbs rbspcos`madatás : 8.  Ecooætbtá bt aotágratá 6 hcola`ohb, `hhcrk botrb p`rcdbs bt `htbs : ;.  @ssur`ohb 6 `msbohb kb kcutb : 2.  Aotbddagbohb 6 syoteåsb, `o`dysb, káhasaco :

 

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Ro cmfbhtal bst d` kátbrnao`taco scus uob lcrnb hcotrûd`mdb ku rásudt`t é `ttbaokrb : h‑bst uo mut qu`otalaá bt "áheá`ohá". D'cmfbhtal D'cmfbhtal bst db bst db ncybo k'`ttbaokrb db mut mut,, k'`rravbr é d` lao`datá. D` lao`datá bst uo bosbnmdb kb káhd`r`tacos, assubs k'uob cu pdusaburs akábs, qua v` sb káhdaobr scus d` lcrnb k'uo mut mut é  é `ttbaokrb. D'cmfbhtal  D'cmfbhtal  sbr`   sbr` hb qua ` átá rbtbou pcur p`rvboar é `ttbaokrb hb mut mut.. Ro cmfbhtal bst uo rásudt`t nbsur`mdb é nbsur`mdb é `ttbaokrb p`r uo rbspcos`mdb cu uob uoatá kb tr`v`ad k`os uo kád`a kcooá `vbh kcooá `vbh kbs ncybos `káqu`ts. `káqu`ts. H]A[B]BX KBX CMFBH[ALX $  Bxpdahatbs : $  Nbsur`mdbs : $  $ 

K`tás : Ncybos kb rá`das`taco.

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Cmfbhtal XN@][ Xpáhalaqub D‑cmfbhtal káhrat hd`arbnbot, hcnpdåtbnbot bt s`os `nmaguãtá db rásudt`t é `ttbaokrb. !  Nbsur`mdb ! 

 

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D‑cmfbhtal kcat ætrb `hhcnp`goá p`r d‑aokah`taco ku oavb`u `hhbpt`mdb kb pbrlcrn`ohb scus d` lcrnb k‑uo hratårb kb nbsurb qu`otat`tal (heallrá) cu qu`dat`tal (cmsbrv`mdb), pbrnbtt`ot uob áv`du`taco cmfbhtavb ku rásudt`t. !  @hhbpt`mdb Ycur d` pbrscoob hcohbroáb 6 kaspcoamadatá, kaspcsataco nbot`db, áteaqub, ncr`db, bth. ] á`das`mdb á`das`mdb D‑`htb pbrnbtt`ot d‑`ttbaotb ku rásudt`t bshcnptá kcat ætrb rá`das`mdb k`os db kád`a laxá bt `vbh dbs ncybos kaspcoamdbs 6 oavb`u kb hcnpátbohb rbquas. !  [brnb D‑cmfbhtal bst `sscrta k‑uo kád`a kb rá`das`taco, k‑uob áheá`ohb. ! 

Cmfbhtal N@DAOX Nbsur`mdbs d` h`r`htárastaqub kb hcotrûdb 6 DB PRCA, d` danatb k`os db tbnps, DB PR@OK d` v`dbur hamdb, DB HCNMABO @hhbssamdbs D‑`nádacr`taco kcat ætrb rá`das`mdb, h‑bst‘é‘karb `k`ptáb é d‑bovarcoobnbot bt é d‑aokavaku Dcgaqubs Dbs cmfbhtals aokavakubds scot rbdaás `ux cmfbhtals ku sbrvahb Aokavaku`dasás H‑bst ‘ é ‘ karb hcrrbspcok`ot é d` prcgrbssaco kb d` pbrlcrn`ohb ku s`d`raá Oágchaás H‑bst-é-karb bxpdaquás bt kashutás Xtanud`ots H‑bst-é-karb `ttr`y`ots bt nctav`ots *L=)$ ", =)9")* )% )//#'9'#%) -*(/)$$#(&&)==)

D‑`oan`tbur kcat `ssurbr dbs rûdbs praohap`ux suav`ots 6 ! 

Laxbr dbs cmfbhtals %  % 

 

Kálaoar dbs cmfbhtals:  cmfbhtals:  Hd`ralabr dbs rbspcos`madatás:  rbspcos`madatás:  ,,

 

Kcoobr ku sbos é d` str`tágab:  str`tágab:  pr`taqub.   %  ]ákuarb dbs kassco`ohbs botrb dbs rågdbs bt d` pr`taqub.  % 

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Crg`oasbr db tr`v`ad  tr`v`ad  hcnpátbohbs:  %  Kádágubr dbs tíhebs bo lcohtaco kbs hcnpátbohbs:  %  % 

Hccrkcoobr dbs tíhebs bt cptanasbr db tbnps:  tbnps:   Hcnm`ttrb dbs h`usbs ku strbss.  strbss. 

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@oanbr db tr`v`ad kb sco áquapb d‑áquapb:  %  L`hadatbr db tr`v`ad kb d‑áquapb:  :  %  Aohatbr dbs nbnmrbs é kcoobr db nbaddbur k‑bux-nænbs :  kyslcohtacoobnbot:  %  Yrávboar dbs rasqubs kb kyslcohtacoobnbot:  syobrgabs:  %  L`vcrasbr dbs syobrgabs:  hcdd`mcr`tburs.  %  Xtanudbr dbs hcdd`mcr`tburs. 

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Hcotrûdbr sbs hcdd`mcr`tburs hcdd`mcr`tburs:   %  Xuavrb d` prcgrbssaco kb sbs hcdd`mcr`tburs:  cmfbhtals.  %  Yrbokrb dbs nbsurbs oáhbss`arbs pcur `ttbaokrb dbs cmfbhtals. 

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Yrbokrb dbs káhasacos oáhbss`arbs  oáhbss`arbs  %  Yrcvcqubr db ka`dcgub:  ka`dcgub:  hcosbosus:  %  ]bhebrhebr db hcosbosus:  %   @rmatrbr botrb dbs kallárbotbs pcsatacos:  pcsatacos:  %

  Káhakbr.

 

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Aolcrnbr %  L`vcrasbr tcutbs lcrnbs kb hcnnuoah`taco:  hcnnuoah`taco:  %  [r`osnbttrb db n`xanun k‑aolcrn`taco k`os db rbspbht kb hb qua ` átá kátbrnaoá: s‑bxpranbr:  %  Kcoobr `ux hcdd`mcr`tburs d` pcssamadatá kb s‑bxpranbr:  %  L`vcrasbr dbs hcot`hts d`tár`ux.  d`tár`ux. 

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Bv`dubr sbs hcdd`mcr`tburs bt crabotbr dbur lcrn`taco hcdd`mcr`tburs:  %  Áv`dubr d` pbrlcrn`ohb kbs hcdd`mcr`tburs:  %  Kashutbr `vbh bux:  bux:  ,"

 

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Akbotalabr bosbnmdb dbs mbscaos kb lcrn`taco pcur prcgrbssbr.  prcgrbssbr.  

L`arb prbuvb kb dcy`utá bt kb scdak`ratá  scdak`ratá   d‑botrbprasb:   %  Ætrb scdak`arb kb sco áquapb bt kb d‑botrbprasb:  %  X‑aotbrkarb kb hrataqubr dbs pcdataqubs bt káhasacos prasbs p`r s` eaár`rheab:   eaár`rheab: %  L`arb kbs prcpcsatacos hcostruhtavbs.

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