Cloud Computing in Singapore 2013 Edition

Contents

Foreword

2

The Singapore Landscape

4

Cloud Organisations

28

Case Studies

39

Directory Listing Cloud Service Providers SaaS Independent Software Vendors Cloud Technology Companies Cloud Training Providers

70

Acknowledgements 176

Copyright © 2013 Info-Communications Development Authority of Singapore. All rights reserved. This publication may not be reproduced or transmitted in any form or by any means, in whole or in part, without prior written permission.

ISBN: 978-981-07-5158-6

Foreword Singapore has been making substantial progress in creating a conducive environment for cloud computing. According to the 2013 BSA Global Cloud Computing Scorecard, a report to track year-over-year change in the international policy landscape for cloud computing, Singapore has jumped from tenth to fifth position in this year's ranking. One of the contributing factors is the introduction of a data protection law. The ranking also scored Singapore the highest in the component that compares the infrastructure available in each country to support the digital economy and cloud computing. For Singapore to become a global cloud computing hub, there is a need to ensure high speed and seamless broadband connectivity domestically, as well as between Singapore and the rest of the world. To this end, the development of major infocomm infrastructures such as the Next Generation Nationwide Broadband Network, Singapore Internet Exchange and Data Centre Park, provides a conducive environment to nurture a vibrant cloud computing ecosystem. As we continue to enhance our underlying infrastructure, IDA will also increase our efforts to develop data related services and applications to encourage cloud adoption and further develop Singapore's cloud ecosystem. For example, the Data-as-aService programme will be launched in the second half of 2013 to catalyse the development of a nationwide platform that allows the efficient delivery of data, on demand, to interested data buyers to develop applications for in-house or business consumption. IDA will also continue to enhance and build on current cloud computing initiatives and programmes. One of these is the attraction of flagship users of cloud users to Singapore to enhance Singapore's capability in this space. We have launched six Calls for Cloud Computing Proposals since 2010 for selected projects to receive support in terms of compute and storage resources and quantum of cloud services. To-date, these Calls have awarded 75 projects with cloud resources to undertake test-bedding, proofs-of-concept and research. One such proof-of-concept project is the porting of the COnstruction and Real Estate NETwork (CORENET) e-Submission System Disaster Recovery onto the cloud environment. Owned by the Building & Construction Authority, CORENET provides for electronic production, submission, checking and approval of building plans in Singapore. This project aims to explore the overall feasibility, technical challenges and cost-benefits in cloud enablement of CORENET. We have also launched the Software-as-a-Service (SaaS) Enablement Programme (SEP) to support the industry's efforts to enhance their software applications into SaaS offerings for various industry verticals. For example, in the construction sector as of July 2012, IDA provided SEP grants to two independent software vendors (ISVs) to SaaS-enable their software used in construction design and facilities management.

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For the manufacturing sector, IDA provided SEP grants to four ISVs to SaaSenable their Precision Engineering software. Similarly, IDA will continue to encourage cloud adoption within the Government. Both the Cloud Services Bulk Tender and EnVision Bulk Tender simplify and facilitate purchasing of cloud based services by Government ministries/departments, statutory boards, organs of state, and qualified participating entities. The Cloud Services Bulk Tender allows Government users to procure cloud services from a prequalified panel of public cloud service providers while the EnVision Bulk Tender provides for the supply of cloud-based video hosting and streaming services using the utility pricing model. As part of the efforts in forging R&D relationships and building knowledge capital assets, Singapore will continue to harness its existing knowledge capital resources in tertiary institutions and research institutes. To this end, IDA has partnered with the Institute for Infocomm Research on a Technology Evaluation Programme where infocomm companies, through the programme's short-term, no-fee evaluation licence grant, are encouraged to use the technologies developed by the research institute to develop cloud computing solutions. These companies are also encouraged to take on a commercial licence if their trial deployment proves to be successful and of commercial value. We have also signed MOUs on technology evaluation partnership with the National University of Singapore and Nanyang Technological University in October 2012, as well as the Institute of High Performance Computing in March 2013, while six local companies have signed eight evaluation licenses. In this 2013 edition of the “Cloud Computing in Singapore” booklet, we have included details of IDA's initiatives and efforts to encourage and seed cloud adoption, as well as case studies of how some companies have embraced cloud computing. We hope that these will encourage greater interest and sharing among potential cloud users and cloud-related companies so as to develop a more vibrant cloud computing ecosystem. We hope that readers will continue to draw inspiration and knowledge from this latest publication.

Ronnie Tay Chief Executive Infocomm Development Authority of Singapore

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3

The Singapore Landscape

5

Genesis of Cloud Computing in Singapore

6

Developing the Cloud Ecosystem

8

Promoting Cloud Adoption

19

Attracting Cloud Players

20

Developing Competency for Industry

22

Forging R&D Relationships and Building Knowledge Capital Assets

25

Providing Enabling Infrastructure

26

Building a Trusted Environment Through Policy and Legislation

Genesis of Cloud Computing in Singapore

The National Grid Office (or NGO) was established in 2003 under the Agency for Sci ence, Technol ogy and Research (A*STAR), to promote the adoption of grid computing in Singapore. NGO was then led by the National Grid Steering Committee (NGSC) chaired by Mr Peter Ho, former Permanent Secretary for Defence and Head of Civil Service. The NGSC oversaw and provided directions for the National Grid effort. The National Grid's vision is to facilitate the seamless use of an integrated cyber infrastructure in a secure, effective and efficient manner to advance scientific, engineering and biomedical R&D, with the longer term goal of transforming the Singapore economy using grid.

grid computing promises. Under the chairmanship of Mr Richard Lim, then Chief Executive of Defence Science & Technology Agency, the use of grid services for animation rendering was promoted among the digital media industry. To achieve this fully, the NGO was transferred to IDA in April 2007. This allowed IDA to facilitate enterprises to adopt grid computing, while A*STAR continues to champion research efforts to advance grid technologies. The NGSC, in turn, became the National Grid Advisory Council (NGAC).

Grid Services originated from the scientific community, where there was a need for high performance computing, increasingly achieved by harnessing commodity hardware through aggregation and virtualisation of infocomm resources. Over time, concepts of utility business models, Software-as-a-Service (SaaS) and advancement in virtualisation resulted in the popularity of grid services to a larger community beyond the scientific users, to industry and business users, in what we now refer to as cloud computing.

Reflecting the objective to promote cloud computing adoption among users in industry, businesses and enterprises, NGO took on its new name as the National Cloud Computing Office (NCCO) with effect from 1 April 2013. Accordingly, NGAC became known as the National Cloud Computing Advisory Council (NCCAC).

NGSC saw the potential of how industries and enterprises could reap cost savings in IT and the benefits that

The Council, currently chaired by Mr Noel Hon, Chairman of e-Cop Pte Ltd, comprises key stakeholders such as cloud users, providers and researchers, contribute their ideas towards Singapore's cloud vision, and ensure that our strategies are in step with our economy's needs.

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5

Developing the Cloud Ecosystem

With the paradigm shift in computing where businesses and end-users can access infocomm services via cloud computing, IDA has increased its focus on seeding cloud computing efforts. Our cloud vision now is to sharpen Singapore's overall economic competitiveness through adoption of cloud computing and to enhance the vibrancy and growth of Singapore's infocomm sector through the development of a cloud ecosystem. To achieve these objectives, IDA has identified six key thrusts.

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Thrust 1 – Support Flagship Users of Cloud Services The attraction of flagship cloud users into Singapore would lend global credibility of Singapore's capability in this space. Thrust 2 - Attract Cloud Players Clouds require significant investment in the underlying infrastructure, such as data centres, broadband connectivity and servers, as well as in manpower resources for research and operations. Such investments are long-term and well considered business decisions.

Thrust 3 – Develop Manpower & Competency for Industry A pre-requisite to a vibrant cloud computing ecosystem is the capability of the local infocomm companies and workers to exploit the new paradigm shift in order to develop innovative cloud-based services. There is a role for IDA to put in place the necessary framework and incentives for companies and workers to upgrade their competencies in this new space. Thrust 4 – Forge R&D Relationships and Build Knowledge Capital Assets Singapore seeks to harness its existing knowledge capital resources in institutes of higher learning and research institutes to attract major corporate cloud research and development (R&D) to set up in Singapore. Investing in cloud R&D is not enough where there is a need to bridge the gap and provide a conducive environment for the translation of R&D results into industry practice and product/services deployment.

Thrust 5 – Provide Enabling Infrastructure For Singapore to be a cloud computing hub to the rest of the world and region, there would be a need for world-class high speed and seamless broadband connectivity within Singapore, as well as connecting Singapore with other major cities. Development of major infocomm infrastructures such as the Next Generation Nationwide Broadband Network (Next Gen NBN), Singapore Internet Exchange and Data Centre Park, provide a competitive environment in nurturing a vibrant cloud computing ecosystem. In the past year, IDA has also taken a multi-pronged approach to facilitate the development of the infrastructure such as technicality, standards, and cloud security. Thrust 6 – Build a Trusted Environment through Policy and Legislations Cloud computing investments would gravitate towards jurisdictions with stable, trusted business environment, especially when larger enterprises with mission-critical or data sensitive requirements move into the cloud.

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Promoting Cloud Adoption

A cloud adoption study commissioned by IDA in April 2012 found that Singapore continues to maintain its leading market position in the ASEAN region in terms of cloud adoption and maturity. In the Asia-Pacific region, Singapore is ahead of Korea and Hong Kong SAR but behind Australia and Japan in terms of cloud adoption level, using the number of businesses with Internet connection as the base. Singapore's cloud adoption is forecast to be at 33% by 2015 but will still lag the world leading cloud adopters (such as USA, Germany and UK). Medium-sized businesses mainly use SaaS for new applications as compared to enterprises that employ SaaS for existing solution enhancements.

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Utility pricing model is perceived as having a positive impact on business growth with an average 10% savings in operating costs. By 2015, it is likely the world leaders would have surged ahead at the high 4050% levels in cloud adoption. As a highly developed infocomm hub, Singapore should aspire to similar levels of adoption to strive for greater competitiveness of our industries in Singapore. Our framework for cloud adoption can be divided into programmes that target users directly and those that provide enablers, as depicted in the figure below. These programmes can be categorised as (1) Flagship Projects, (2) Awareness Creation, (3) Industry Outreach, and (4) Support Programmes.

Promoting Cloud Adoption - Flagship Projects

Construction & Manufacturing Sectors The National Productivity and Continuing Education Council has identified Construction and Precision Engineering (PE) as two of the priority sectors that have the g r e a t e s t p o t e n t i a l f o r p r o d u c t i v i ty enhancements. These sectors contribute a significant share to GDP and employ a large number of workers. IDA has since embarked on cloud computing initiatives to enhance the IT offerings in these sectors. Building Information Modeling (BIM) BIM is a 3D modeling process that allows the building construction professionals to explore building projects digitally, before it is built. The Building and Construction Authority (BCA) has mandated BIM esubmissions for building works for regulatory approval by 2015, in a phased manner starting from the year 2013. A $5.7M BIM Adoption Fund is made available to spur BIM software adoption. However, a conservative estimate of the BIM software and hardware costs for all the 3,000 construction firms in Singapore is $100M per year. IDA is working with BCA to develop a more sustainable adoption model for BIM software by ensuring its availability on pay-per-use basis and thereby distributing BIM software and hardware costs over longer term. This model would make the BIM software adoption financially attractive to the construction SMEs. IDA plans to provide support to those BIM independent software vendors that port their BIM software to cloud and provide it on payper-use basis to users. In collaboration with BCA, IDA would conduct technical and user trials of cloud-enabled BIM software to ensure their technical readiness for deployment and roll-out.

IDA has also launched the Software-as-aService (SaaS) Enablement Programme to provide funding support for SaaS enablement projects in specific industry verticals in Singapore. As of end July 2012, IDA has provided grant support to two companies to SaaS-enable their construction sector software. The first project seeks to SaaS-enable a facility management software that uses BIM as its input, while the second aims to reduce the BIM design cycle time through cataloguing of multiple common purpose plug-and-play BIM designs. Proof-of-Concept (POC) in Cloud Enablement of CORENET CORENET (COnstruction and Real Estate N E Tw o r k ) p r o v i d e s f o r e l e c t r o n i c production, submission, checking and approval of building plans in Singapore. Owned by BCA, and currently hosted at the Government Data Centre, CORENET is utilized by 15 Government agencies, departments and statutory boards under eight ministries. Due to its highly irregular load and usage patterns, CORENET lends itself well to leverage on the scalable nature of cloud computing. In 2012, BCA completed a POC to explore the overall feasibility, technical challenges and cost-benefits of porting CORENET to the cloud environment. The experience garnered and data gathered from this POC will prepare BCA for the possible future migration of CORENET's production system to the cloud environment. “… Besides evaluating the benefits cloud could bring for our users, we hope to take the opportunity to familiarise ourselves with this new computing paradigm.” -

Ms Doris Lim, Project Manager, Building and Construction Authority

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Compute-Intensive Design & Analysis Software for Precision Engineering The PE industry forms the backbone of Singapore's complex manufacturing activities and is a core enabler for industries such as electronics, marine, aerospace, oil & gas and medical devices. This industry plays a crucial role in attracting and retaining Singapore's key manufacturing clusters by providing high quality components, sub-assemblies and finished products. According to the statistics provided by SPRING Singapore, there are 2,973 PE companies, of which 91 per cent are SMEs. The highly complex manufacturing process in PE industry requires compute-intensive design and analysis software. The high cost of software licenses is a major impediment to IT/Software adoption by PE firms, especially SMEs that seek to move up the value chain from core manufacturing to design and analysis activities. In the absence of software automation, PE firms face productivity issues because of the inefficiencies involved with the manual processes. In order to ensure the viability of design and analysis software for PE industry, IDA plans to make it available on a pay-peruse basis to the users. By doing so, the upfront license costs for PE software could be spread across a longer term, an

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expense model which is more sustainable for PE firms. In this regard, IDA has partnered with SPRING Singapore to develop a program for cloud enablement of PE software and its adoption by PE firms. Youth Olympic Games Use of public cloud services by Government agencies has been steadily on the rise in recent years. Cloud computing played a key supporting role for the infocomm needs of the inaugural Youth Olympic Games (YOG) hosted by Singapore in 2010. Key applications such as the Games Management System and Results Management System, management of location passes, related Internet applications, email services, and web hosting leveraged public cloud resources provided by Alatum. A cloud-based platform was deemed the most cost effective solution to support technical infrastructure for the Games: it had a low setup cost and provided fast, cost-effective, robust and highly scalable infrastructure needed by the Games. Another key consideration was that the Games would be a one-time event, and therefore a cloud-based infrastructure would significantly reduce the need for post-Games wasteful disposal of hardware inventory.

Government Cloud The Government Cloud aims to provide a cloud infrastructure for Whole-of-Government. The Singapore Government acknowledges that each cloud computing model provides its own level of assurance and benefits. As such, the strategy is to leverage the appropriate cloud for the appropriate needs by adopting a multiprong approach to cloud computing as follows: Leverage commercially-available public cloud offerings for appropriate needs so as to benefit from lower cost of computing resources. For instance, the Ministry of Education's iCONnect system is a collaboration and email system for teachers built on a public cloud Implement a private Government cloud (G-Cloud) for Whole-of-Government use where security and governance requirements cannot be fulfilled by public cloud G-Cloud will provide efficient, scalable and resilient cloud computing resources and

will be designed to provide three zones to address different level of security and governance requirements: High Assurance Zone – a physically dedicated computing resource pool which will only be used by Government to serve its high assurance needs Medium Assurance Zone – a computing resource pool which will be shared with non Government cloud users to lower cost of computing resources for the Government Basic Assurance Zone whichp rovides public cloud resources To further aggregate Whole-of-Government demand to maximise cost savings, the Government will identify and provide common services such as customer

relationship management and web content management as SaaS offerings on G-Cloud. G-Cloud enables standardisation, and sharing of computing resources and applications at the Whole-of-Government level, thereby generating cost savings.

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Providing Ease of Procurement IDA facilitates public sector's procurement of public cloud services through a number of bulk tenders. To date, these bulk tenders have catalysed demand of cloud services with over 110 procurements of close to $4M in cumulative value. This is c o m p a ra b l e t o U K ' s p u b l i c s e c t o r procurement of public cloud services of over 200 procurements with cumulative value of £6M. Grid Services Bulk Tender Government agencies, such as National Library Board (NLB), are early adopters of public cloud services in Singapore. For Government users, public cloud services can be procured under the two-year Grid Services bulk tender, which had four Grid Service Providers (Alatum, NCS, nGrid and PTC). Examples of users included IDA, Ministry of Law, Ministry of Health, National Environment Agency (NEA), NLB, Nanyang Techonological University and Urban Redevelopment Authority. Cloud Services Bulk Tender The Grid Services bulk tender has been refreshed in April 2012 by a new panel of six public Cloud Service Providers or CSPs (Alatum, nGrid, PTC, aZaaS, StarHub and Crimsonlogic) for two years. Examples of users are IDA, MCI, NEA, NLB, Singapore Land Authority, Singapore Power and URA. EnVision Bulk Tender Another period bulk tender, known as EnVision, was established for the supply of video hosting and streaming services using the utility pricing model to Government ministries/departments, statutory boards, organs of state and participating entities. Such a service is made possible by EnVision contractors partnering with the local CSPs.

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Video portal using EnVision by Ministry of Transport

Public agencies have been using EnVision for hosting and streaming videos for corporate events, public education and information. As at end 2012, there are a total of 23 Government agencies using EnVision. Examples of public sector users are the Central Provident Fund Board, Civil Service College, Elections Dept, IDA, IE Singapore, IPOS, MAS, MCI, MDA, MICA, MINDEF - DSTA, MinLaw, MND, MOF, MOM, MOT, NCCS, NEA, NSCS, PA, PMO, PSD and SPRING Singapore.

Video portal using EnVision by Ministry of Finance

Several pioneering schools that have adopted EnVision include Raffles Girls’ Secondary School, St. Joseph's Institution, S t . N i c h o l a s G i r l s ' S c h o o l , Ra f fl e s Institution, Singapore Polytechnic, Nanyang Polytechnic and Millennia Institute. The schools use EnVision to host and stream videos on e-learning and schools' events and activities (such as schools’ achievements, performances and overseas trips). In May 2012, IDA announced a new

six-month support scheme under Envision for the provision of cloud resources for schools to develop and host their own video sites. Students can use the video sites as a platform to showcase their creativity and efforts, as well as generate publicity for their schools. In addition, IDA launched the “Cloud based school video site” competition in January 2013. Winners were announced during CloudAsia 2013.

St. Nicholas Girls' School video portal using EnVision

St. Joseph's Institution video portal using EnVision

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Promoting Cloud Adoption - Creating Awareness & Industry Outreach

IDA-NLB Talk Series The series of ten public talks on cloud computing, co-organised by IDA, NLB, Singapore Computer Society, and Imperial College Alumni Association (Singapore), was launched in March 2011 and successfully concluded in January 2012. Targeted at an audience apart from infocomm professionals, the series aimed to facilitate quality sharing on cloud computing, promote awareness, education and discussion on cloud computing related issues. The intent was to increase confidence in adoption and to share on various cloud applications. Public Talk & Industry Sharing Series 2013 Building upon the success of the IDA-NLB talk series, IDA will launch a new public talk and industry sharing series in 2013 to further enhance awareness of cloud computing. The public talk series will feature prominent cloud professionals delivering talks on various aspects of cloud computing, while the industry sharing series provide avenues for cloud adopters in the industry to share their experiences. These sessions will commence in July 2013 and will be held at IDA's Infocomm Experience Centre (iExperience) located at the Esplanade Xchange. Cloud Computing in Singapore Booklet This 2013 edition of the Cloud Computing in Singapore booklet provides an overview of Singapore's cloud computing ecosystem and consists a variety of cloud case studies as well as a directory of cloud-related companies and institutions. Industry Outreach Recent activities such as sharing on IDA's Cloud Computing initiatives at SPETA Networking Reception 2012 and AAIS Aero Productivity Conference 2012 have been under-taken with the Singapore Precision Engineering & Tools Association (SPETA)

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CloudAsia 2012

Mr Ronnie Tay (CEO, IDA) at CloudAsia 2012

CloudAsia 2012 session in progress

and the Association of Aerospace Industries (Singapore) respectively. IDA had inked a Memorandum of Intent (MOI) with Informa Telecoms & Media Asia in February 2011 to co-organise CloudAsia for three years. The four-day event is held annually to promote cloud computing and adoption. This partnership builds upon the brand name that has been established over the last six years, initially through 'GridAsia' and subsequently 'CloudAsia'. The inaugural CloudAsia was first held in May 2010. CloudAsia 2012 was attended by more than 300 delegates from 146 organisations across 17 countries.

Cloud Adoption Benchmark IDA commissions a cloud adoption survey on a regular basis to gather pertinent statistics on cloud computing adoption in Singapore. This survey seeks to understand the adoption status, drivers and inhibitors of cloud computing in Singapore across various industry verticals. The results of this survey enable IDA to better plan industry outreach activities and support programmes to target industry verticals that benefit the most from cloud adoption.

Computer Society (SCS) organised a Business Continuity Management (BCM) & Cloud Conference: Innovative Practices in BCM & Cloud. The conference provided insights on the Government's roadmap in business continuity, disaster recovery, virtualisation and cloud. Also highlighted were the innovation and best practices that companies were adopting in these areas.

Conference on BCM and Cloud by the Singapore Computer Society (L-R) Mr Martin Yates (SIG Chairman, SCS), Mr Raju Chellam (BCG President, SCS), Mr Chak Kong Soon (President, SCS) and Mr Khoong Hock Yun (Assistant Chief Executive, IDA)

Business Continuity Management & Cloud Conference On 31 October 2012, the Singapore

Presentation by APS Founding Member, Parallels

Application Packaging Standard (APS) On 28 September 2012, a seminar entitled “Driving SaaS Adoption through APS Standard” was held at IDA. The seminar provided industry partners with the knowhow on delivering SaaS offerings using APS for compatibility on different platform .

Cloud Security Alliance signing ceremony of corporate and affiliate members

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Promoting Cloud Adoption - Support Programmes

Call for Cloud Computing Proposals IDA has launched six Calls for Cloud Computing Proposals since 2010 as part of its efforts to promote the adoption of cloud computing. Depending on the impact and scope, selected projects (from industry, Government and R&D) receive support in terms of compute and storage resources based on the approved duration (of up to six months) and quantum of cloud services (compute core-hours and storage GBmonths) from one of the participating CSPs which sponsors cloud resources. In all, the six calls saw 75 projects awarded cloud resources worth nearly $5M to undertake test-bedding, proofs-ofconcept and research. Participating CSPs have included Alatum, Amazon Web Services, Chunghwa, IBM, nGrid, PTC/ C l e a r M a n a g e , Re a d y s p a c e , S a v v i s , StarHub, and Tata Communications.

to find the right balance of key features and services for selected segments of users.” -

Mr Peter Rajnak, General Manager, Guardtime Pte Ltd

“The Calls provides an excellent platform for Government agencies to gain practical usage experience in cloud computing. With the support, we conducted a proof-of-concept to implement WDA's SkillsConnect System on the cloud platform. This had allowed us to perform a feasibility study and ready ourselves to migrate the system to the G-Cloud when it is ready.” - Ms Jasmine Lim, Assistant Director, Workforce Development Agency “With the help of cloud computing resources made available by IDA, my group has performed large-scale molecular dynamics simulation studies on the aggregation behaviour of Aβ proteins. Such protein has important functions in the development of Alzheimer disease. Our results have been published in international scientific journals, such as J.Phys. Chem. B and PLoS ONE.” - Assoc. Prof. Mu Yuguang, School of Biological Sciences, Nanyang Technological University

Public briefing for Call 6

Quotes from past awardees “The Calls was an ideal platform to test some of offerings for the market. It has helped move our solution closer to becoming an integral part in overcoming the security and audibility chasms related to data authenticity in the cloud. In addition, it has enabled us

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“Using the cloud platform for our research project has made feasible the manipulation of large amounts of data, which would otherwise have been impossible to accomplish. With the unprecedented availability of data from data generation centres around the world, I envision that cloud computing will become the essential backbone for healthcare and biomedical research.” - Prof. Greg Tucker-Kellogg, Department of Biological Sciences, Faculty of Science, National University of Singapore

Q&A at public briefing

Presentation at Call 6 briefing

Crowd at Call 6 briefing

Call 6 Q & A session

SaaS Solutions CFC IDA launched a call-for-collaboration (CFC) to solicit SaaS solutions for potential SME target sectors such as: private education institutions, preschools, real estate agencies, security agencies, cleaning companies, tourist attractions, shipping agents and bunker traders. Some examples of potential enterprise user target sectors are oil and gas, hospitality, financial services institutions and logistics.

and deliver productivity gains to various sectors; (b) encourage ICT vendors to develop innovative, high-growth SaaS solutions with export potential by leveraging the lead demand generated from this CFC; and (c) promote user confidence in SaaS by inculcating industry best practices in the areas of data security, integrity, privacy, recovery and portability.

The CFC sought to (a) spur the demand for impactful SaaS solutions that will address sector-specific requirements, bring about mass adoption among SMEs

The proposals submitted would enable SMEs and enterprise users to achieve increased productivity, increase customers customers or improve customer engagement, and develop new lines of businesses or alternative business models.

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Productivity and Innovation Credit for Cloud Computing (PIC) Cloud computing is now allowed under the PIC Scheme. The first $400,000 in costs incurred to acquire cloud computing resources would qualify for a 400 per cent tax deduction. Businesses are strongly encouraged to make full use of the PIC Scheme to invest in productivity and innovation. To take advantage of this, no application is required; businesses can claim the tax benefits as part of their tax filing. SaaS Enablement Programme (SEP) On 25 October 2011, IDA launched SEP to provide funding support for SaaS enablement projects in specific industry verticals in Singapore. SEP was launched to (a) lower the barriers for traditional model ISVs for SaaS enablement; (b) expedite the SaaS enablement process; and (c) upgrade the capability of ISVs in SaaS enablement. Successful applicants qualify for co-payment funding support for the Qualifying Costs (QC), capped at 30 per cent of total of all QC and up to S$50,000. Hitherto, six awards have been made for SaaS-enablement of software in the construction and precision engineering sectors.

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Increase SME Productivity with Infocomm Adoption & Transformation (iSPRINT) The iSPRINT scheme addresses the different areas of infocomm adoption for SMEs, enabling these enterprises to seek assistance to facilitate their infocomm adoption journey for first time adopters. The scheme supports both packaged solutions pre-qualified by IDA and customised solutions, so long as the project involves the use of infocomm technology to improve company's business operations, resulting in efficiency/productivity and increased revenue or value-add for the business. In addition to pre-qualified packaged solutions for basic business functions such as Finance & Accounting, Payroll and Point-of-Sales, SaaS also qualifies under iSPRINT with support for up to maximum of 12 months of subscription, capped at $20,000.

Attracting Cloud Players

Cloud computing requires significant investment in the underlying infrastructure such as data centres, broadband connectivity and servers, as well as in manpower resources for research and operations. Towards this end, IDA works closely with other Government agencies to attract cloud players into Singapore. CSPs that have established cloud data centres in Singapore include Amazon Web Services, Fujitsu, IBM, Microsoft Azure, Savvis, and Tata Communications. Local CSPs include Alatum (SingTel), IconzWebvisions, M1, nGrid, PTC, ClearManage, ReadySpace, and StarHub. Besides c a t a l y s i n g a n d a t t ra c t i n g C S P s t o Singapore, IDA has also been working with cloud technology providers, telcos and cloud enablement centres to participate in the cloud ecosystem.

Apart from attracting cloud players into Singapore, IDA has also initiated programmes to attract and develop cloud players from within the city-state, as part of its multi-pronged approach to enhance the vibrancy and variety of the cloud landscape. One such programme is the $46 million five-year Infocomm Industry Productivity Roadmap, approved by the National Productivity and Continuing Education Council. The roadmap aims to facilitate local infocomm enterprises transition towards a cloud or product-based model, allowing them to scale quickly and serve global customers more efficiently without the need for manpower increase. In addition, a longer term plan to develop necessary skill set for local infocomm professionals will also be put in place in anticipation of the shift in job profiles resulting from the transformation.

Cloud Adoption Case Studies Several examples of cloud adoption in Singapore have been documented as case studies. They can be found in the previous and current edition of this publication, and also at http://gsp.ngp.org.sg/users/ Cloud adoption is also boosted by other concurrent IDA’s efforts described under “Providing Enabling Infrastructure”.

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Developing Competency for Industry

An important pre-requisite to a vibrant cloud computing ecosystem is the capability of the local infocomm companies to develop innovative cloud services. It is therefore vital to provide training and courses to inculcate infocomm professionals and students with necessary knowledge and skills. In March 2011, IDA launched “The Infocomm Manpower Development Roadmap, Version Two Point Zero” (or MDEV 2.0). This four-year roadmap is focused on developing high-end infocomm experts and leaders with the aim to achieve three outcomes; first, to develop talent with infocomm skills and experience; second, to acquire a greater share of infocomm talent and third, to ensure that Singapore's manpower profile is aligned to Singapore's role as a global hub. The important strategic thrust of MDEV 2.0 is to build professional capability and enhance skills. Under this thrust, initiatives are in place enabling professionals and students to acquire skills and knowledge on emerging technologies such as cloud computing. Specifically, IDA will launch four initiatives for manpower development in collaboration with key industry players, training providers as well as various institutes of higher learning. The initiatives are: Developing Competency Standards; Enabling Professional Conversion; Creating and Delivering Training Capacities; and Building Talent Pipeline. Developing Competency Standards An important first step in professional training is to develop the competency standards governing job roles with

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focus on cloud computing. In 2010, IDA in collaboration with the Workforce Development Agency (WDA) established a technical committee comprising representatives from leading cloud computing industry companies under the National Infocomm Competency Framework (NICF). The cloud computing technical committee developed a total of 22 new competency standards for 14 cloud computing job roles across four job families, namely cloud architecture, cloud engineering, cloud operations and cloud services. The new cloud computing competency standards were released to the industry for adoption in July 2011. Enabling Professional Conversion Under this initiative, IDA will enable IT professionals who are not familiar with cloud computing technologies to acquire essential skills and knowledge through various platforms such as workshops and practical, on-the-job training (OJT). IDA had conducted two workshops for IT professionals in July 2012 as part of the programme for Infocomm Professional Development Forum 2012. These workshops were delivered by industry leaders EMC and Microsoft and provided in-depth knowledge on a spectrum of cloud computing topics, including data centre transformation, big data storage processing. IDA encourages leading companies to provide on the job training opportunities for IT fresh graduates and young professionals to acquire cloud computing skills through hands-on, practical projects. This programme is known as Company Led Training (or CLT) programme. In 2012, IDA partnered with Dimension Data and IBM to create OJT opportunities in cloud computing for fresh graduates.

In 2012, IDA launched two Centres of Attachments (COAs) with leading cloud computing technology providers EMC and Microsoft. These COAs will enable infocomm professionals to acquire indepth cloud computing skills with use of leading-edge EMC and Microsoft products. In addition, IDA also partnered companies embarking on cloud computing projects to provide OJT for professionals with at least three years of working experiences under the Infocomm Leadership Development Programme (or iLEAD). IDA has to-date partnered with companies such as NCS, S i n g Te l , G i g a S p a c e s Te c h n o l o g i e s , JustLogin, and Inspire-Tech to enable professionals to acquire skills at an expert or management level. Creating and Delivering Training Capacities Under this initiative, IDA has collaborated with training providers to provide short training courses for IT professionals to acquire specific cloud computing skills. This resulted in the courses delivered by training providers in 2012: Microsoft; EMC; Singapore Management University School of Information Systems; Rapidstart; Platform Computing; and Intalio. To support professionals in taking up these courses, IDA expanded its Critical Infocomm Technology Resource Programme

Infocomm Professional Development Forum (IPDF) 2012

(CITREP) to cover training in new and emerging areas such as cloud computing. T h e e x p a n d e d C I T R E P p r o g ra m m e provides funding support for training courses and certifications with competency units aligned with cloud computing competency standards. Details of such courses can be found at https://www. nicf.sg. Fostering Skills in Cloud Computing IDA also collaborates with IT schools to launch programmes enabling diploma and undergraduate students to acquire cloud computing skills. In 2011, Microsoft Singapore and Nanyang Polytechnic (NYP) signed a memorandum of understanding to deploy cloud curriculum on a large scale. The Polytechnic also became the first cloud-ready institution in Singapore where students will be trained beginning in the first year of enrolment. The program will train 4,000 students and 100 faculty members over three years. Building on this momentum, IDA facilitated for NYP and Temasek Polytechnic to design and launch the Specialist Diploma in Cloud Computing for professionals. Both Specialist Diplomas will be available for enrolment from April 2013.

Cloud Computing Workshop at IPDF 2012

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Forging R&D Relationships and Building Knowledge Capital Assets

Technology Evaluation Programme (TEP) IDA is partnering with the Agency for S c i e n c e , Tec h n o l o g y a n d Re s e a r c h ( A * S TA R ) , N a n y a n g Te c h n o l o g i c a l University (NTU), and National University of Singapore (NUS) on a technology evaluation programme where companies can enhance their business competitive edge and further develop cloud computing solutions based on technologies made available by the Institute for High Performance Computing (IHPC), Institute for Infocomm Research (I2R), NTU and NUS. Companies can tap the intellectual property and innovations from these institutions through a short-term no-fee evaluation license grant under the TEP, to assess its business value through trial deployment before exercising the option for commercial license. In essence, this scheme mitigates the risks in new technology adoption, and helps companies to deploy technologies on the cloud environment. Reachfield IT Solution Pte Ltd is one of the companies which leveraged on TEP to enhance its existing business and develop new opportunities. Reachfield requested an evaluation license for I2R's Scalable Multimedia Platform technology, and applied for cloud resources in Call 4 to develop a video-on-demand prototype which enables the input video to be encoded once and subsequently deliver to heterogeneous devices in an on-demand basis. Reachfield successfully engaged NUS High School of Mathematics and Science as its first customer by using the prototype as a proof-of-concept, to illustrate the enablement of students in accessing the online lectures through their tablet, smart phone or PC, instead of the deskbound platform previously. Currently the solution is commercially available as Net Video Cloud, a cloud-based video repository and transcoding platform that is powered by Starhub's Argonar cloud infrastructure. Reachfield now adds digital

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video online delivery to its existing portfolio of digital assets management.

Quotes from TEP Participants “This programme reduced the financial risk and simplified the process in adopting local ICT technology. Reachfield has successfully sourced several technologies through this programme and commercially licensed one subsequently and able to generate new business opportunities.” - Mr Winson Wee Hock Soon, VP of Client Engagement and Projects, Reachfield IT Solutions Pte Ltd “The Technology Evaluation Programme allows Magicsoft to tap on NUS technology at no-cost, for prototyping new services and explore new business opportunity. This means a lot to us at Magicsoft.” - Mr Kenny Tew, Managing Director, Magicsoft Asia Pte Ltd “The programme reduced the financial risk in evaluating new technology and bridged the gap in transferring technologies to a ready market space. Through this programme, KAI Square has successfully identified several useful technologies needed by the market. IDA's initiatives, such as this programme, are very beneficial to the eco-system of our local ICT industry.” - Mr Victor Goh, Chief Technology Director, KAI Square Pte Ltd “The initiatives had enable STELCOMMS to leverage on the tertiary institutions to find and evaluate leading-edge technologies that can be incorporated into our new products and services.” -

Mr Sam Chen, General Manager, STELCOMMS Pte Ltd

“The partnership between I 2 R and IDA will further amplify Singapore's competitiveness globally in the cloud ecosystem by empowering companies to develop a myriad of cutting edge and innovative ICT solutions.” - Mr Steven Loh, Deputy Director, Industry Development, Institute for Infocomm Research, A*STAR

Presentation of Technology Evaluation Program Technology Evalution Process

Presentation of NUS technology

Presentation by NTU

IBM Cloud Lab Singapore This collaboration between IDA and IBM seeks to promote and accelerate the adoption of cloud computing and associated business models through

conducting applied R&D to solve challenges and issues identified by users from Government and industry. IBM Cloud Lab provides an integrative capability that creates and prototypes innovative and

CLOUD COMPUTING IN SINGAPORE 23

useful real world repeatable innovative solutions required by the industry, hastening the harnessing of research results and deployment, and shortening the timeframe to adoption. The IBM Cloud Lab in Singapore was officially launched on 4 May 2010. The Cloud Lab is hosted at IBM Changi Business Park Building with required hardware, software and resources. The first result of the IBM Cloud Lab is the High Performance Computing (or HPC) cloud platform at NTU – a first-of-itskind in the world – which will offer a combination of the best of high performance computing from HPC infrastructure, and the flexibility, self-services, scalability and virtualisation from cloud computing. This is currently being developed as a production pilot for use by NTU researchers. One of the first set of users to benefit is from NTU's School of Art, Design and Media which will use the new HPC cloud platform for rendering digital animation media to create rich content for their media and entertainment projects. After initial use cases have been validated, this HPC cloud environment will be opened up to the wider pool of researchers and students at NTU, and potentially to commercial users as well. Other projects undertaken include SaaSenablement of a Building Information Modelling (BIM) design library for MEP (mechanical, electrical & plumbing) with HausLab D&B and Pandora Business Suite for precision engineering SMEs with PBA Solutions.

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Singapore Centre of Excellence for Open Cirrus Cloud Computing On 30 July 2008, IDA joined hands with three technology giants (HP, Intel and Yahoo!) to set up a research initiative to study cloud computing. As a Centre of Excellence (COE) in this joint initiative, IDA creates opportunities for research and development in the area of cloud computing, enhances local capabilities and also lets users here have easy access to this next generation service. Researchers from HP Labs, Intel, Yahoo Research and Singapore jointly identified the research and development focus for the testbed. However, the main aim is to build up a core group of people who have the skill set to undertake and develop cloud computing innovations. The objectives for the Singapore COE are (a) promoting research and development, and (b) building competency. Progress was made in promoting cloud computing and Internet-scale data intensive research and applications among the local research and developer communities. This has heightened interest among the academic research community in undertaking cloud R&D, a vast contrast to earlier sentiments that cloud computing addressed no new research areas and was purely an implementation approach that was the purview of the ICT industry. IDA's participation in Open Cirrus was made possible by tapping on the cloud resources made available by Alatum. The three-year MOU expired in July 2011, with over 23 projects completed by universities, research institutes and industry.

Providing Enabling Infrastructure

Grid Services Provisioning CFC IDA launched a CFC in November 2007, with the purpose of seeding the development of necessary infrastructure and to provide infocomm resources on a pay-per-use basis. This is so that more firms can leverage on cloud services to develop new, innovative business models and infocomm services. In November 2008, three providers (Alatum, nGrid and PTC) started offering commercial cloud services. Since then, more public CSPs including Amazon Web Services, Fujitsu, Savvis, Tata Communications, Microsoft, and IBM, started to offer cloud services in Singapore. To date, Singapore is home to a vibrant community of approximately 25 CSPs.

expected to give rise to new uses that are data intensive in nature, enabling applications which are previously difficult to implement. The Government has made public sector data available to the public (e.g.,data.gov.sg). Outside the public sector, datasets are available from data owners in disparate and non-uniform manners. The programme, to be launched in 2013, will complement the Government's effort by focusing on datasets from the private and people sectors. DaaS API Standards Development The development of DaaS API Standards aims to streamline the data access by application developers and end-users, in

DaaS API Working Group

Data-as-a-Service (DaaS) Companies increasingly see that having access to useful data can play a significant economic role. The DaaS programme seeks to catalyse the development of a nationwide platform by taking advantage of availability of data. Such a platform seeks to allow efficient discovery of data via a federated namespace registry mechanism, together with data quality metrics to help interested buyers make better-informed purchases. This is

order to reduce complexities in multiple protocols and access mechanism across multiple DaaS operators. The IT Standards Committee, in recognition of such needs, formed a Data Access Working Group comprising infocomm professionals with extensive knowledge and experience in using these technologies to look at establishing a Technical Reference with well defined set of guidelines and best practices in the implementation of data access APIs.

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Building a Trusted Environment through Policy and Legislation

Data Protection Legislation The Ministry of Communications and Information's framework for data protection is a significant move in strengthening the soft enablers to establish a trusted environment for cloud computing in Singapore. Until then, the lack of an overarching law on data protection has often invited queries from potential cloud users from Asia Pacific on whether Singapore-based cloud data centres are able to provide adequate protection for them. CSPs will definitely welcome the removal of ambiguity when servicing cloud users from within and outside Singapore. The legislation was passed by the Singapore Parliament in October 2012 and became law in 2013.

and maintenance of virtualised computing resources. The TR does not cover desktop, network or storage virtualization. End users or cloud service buyers can also refer to the TR when assessing a CSP's ability to maintain information confidentiality, integrity and availability of their data. Ten risks grouped into four categories are identified, namely, “Risks and controls on using virtual machine”; “Risks and controls on using hypervisor”; “Risks and control due to changes in o p e ra t i o n p r o c e d u r e s ” a n d “ O t h e r considerations”. For each risk, the associated security impact and mitigating controls are described. For example, in embarking upon server virtualisation, infocomm personnel can undertake risk assessment to consider:

Development of Cloud Security Guidelines & Standards According to all the surveys on cloud adoption conducted in recent years, cloud security has been the topmost concern cited by IT managers when they consider cloud deployments. To foster a trusted environment, IDA has worked with Singapore's IT Standards Committee (ITSC) to set up a cloud computing standards coordinating task force in February 2011. The task force, which comprises representatives from IDA, ITSC, Singapore Computer Society, Singapore Infocomm Technology Federation, Information Technology Management Association as well as industry verticals, work on guidelines for issues with inputs from the industry.

-

Best Practices for Virtualization Security (TR 30) The objective of this Technical Reference (TR) is to identify potential security risks in virtualisation of servers which is widely used by CSPs to offer cloud services and by enterprise infocomm personnel when consolidating servers in their data centres. It comprises a checklist of security controls, processes and governance that can be referenced during design, implementation

Guidelines for Cloud Security and Service Level Agreement for End Users (TR 31) This TR provides security guidance on the usage of public cloud services. It covers the service level guidelines that public cloud users should consider when seeking public computing services. Public CSPs can also use the TR to demonstrate their

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-

-

-

-

what applications and systems should be migrated to the new virtualised environment; how applications and systems with different risk profiles should be segregated; what changes to current development, deployment and backup processes including commissioning and decommissioning of servers are needed under the new virtualized environment to ensure current established controls IT governance are not breached; how computing resources requests should be handled; and who should be given the access to hypervisors and how access should be appropriately controlled.

security best practices. The document explains security threats and risks associated as well as mitigation measures with the use of SaaS and IaaS offered by public CSPs.

Mr Robert Chew (far right), Chairman of Cloud Computing Standards Coordinating Task Force, with members

Multi-Tier Cloud Security This initiative aims to develop the Standards and Guidelines for Cloud Security for certification of CSPs in order to provide transparency for their security provisions to the cloud users. As security needs of different cloud users vary across industries and sectors, the Standards and Guidelines cater for such varying needs. The multi-tier cloud security model covers a wide range of security requirements, from users (including SMEs) with basic requirements to those that require high confidentiality, integrity and availability such as the fi n a n c i a l s e r v i c e s i n d u s t r y. T h e s e Standards and Guidelines will highlight the key security areas and associated controls to be addressed by CSPs in providing public cloud services.

Mr Khoong Hock Yun, Assistant Chief Executive, IDA giving the keynote address at CSA CISO Asia Pacific Summit 2012

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Cloud Organisations

AkSaaS Incubation Centre

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Cloud Security Alliance (APAC)

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Cloud Security Alliance, Singapore Chapter

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HP Labs Singapore

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IBM Cloud Lab Singapore

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ITSC Coordinating Task Force for Cloud Computing Standards

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SCS Enterprise Cloud Computing and Virtualisation SIG

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Singapore Cloud Forum

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SiTF Cloud Computing Chapter & SiTF-NYP Cloud Enablement Centre

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AkSaaS Incubation Centre

The Cloud represents a shift in traditional application development from a client server approach to a multi-homed, multitenanted paradigm. To ensure that aspiring independent software vendors (ISVs) have access to help in offering their solutions through the Software-as-aService (SaaS) model, SaaS incubation centres (SICs) are needed to render business and technical consultancy services to these ISVs. In doing so, SICs equip industry and consumers with on-demand and pay-peruse access to grid/cloud services to deliver new and innovative business models as well as Go-To-Market opportunities on a case by case basis. The SICs provide training and handholding in SaaS-enablement. Software that has been successfully ported is hosted by cloud service providers. At each SIC, a staging platform is available for aspiring SaaS ISVs for:

Testing & initial commercialisation for new SaaS providers Integration with SaaS provisioning – portal & billing system

Evvo Labs Group of Companies

I m p l e m e n t i n g p r o o f- o f- c o n c e p t s Demonstration to end users Channels to deploy SaaS applications with various Cloud Service Providers The AkSaaS Incubation Centre was appointed by IDA as a SIC in September 2008 and developed the Cloud Enablement Program. This SIC is operated by AkSaaS Pte Ltd, which successfully graduated as an incubatee of Exploit Pte Ltd. By the end of 2011, more than 50 ISVs have been SaaS-enabled at this SIC. These SaaS offerings include: Enterprise Resource Planning Supply Chain Business Intelligence Document Management Property Management Finance Workflow Performance Management Inventory Marketing Medical Diagnosis Maps and Helpdesk For more details, please visit http://www. aksaas.com or contact us at Tel: +65 6100 6227

Technology augmentation

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The Cloud Security Alliance (“CSA”) took a major step forward in building a global trusted cloud eco-system with the selection of Singapore as the site of the organization's corporate headquarters (HQ) on 20 July 2012. This is in line with CSA's global expansion plans to operate in 3 major regions/time-zones to diversify out of a US-centric focus to become a truly worldwide presence in influencing cloud security research, bringing trust to cloud computing and thus accelerating adoption of the cloud. Singapore beat off challenges from competitors in the region to bring the CSA Asia Pacific (APAC) HQ which also doubles up as the Alliance's corporate headquarters.

The new APAC headquarters is under the leadership of Aloysius Cheang, Managing Director of CSA APAC. Cheang also serves as the Standards Secretariat for the Alliance overseeing all standardization efforts within CSA and owning the relationships with other standards developing organizations.

Khoong Hock Yun (Assistant Chief Executive, IDA) giving the welcome keynote address at CSA CISO APAC Summit

Partnership signing (L-R): Aloysius Cheang (Managing Director, CSA APAC), Gian Yi-Hsen (Director, Safety & Security Industry Programme Office, EDB), Jim Reavis (Executive Director, CSA), Andrew Khaw (Senior Director, Industry Development Group, IDA), Mahendra Negi (COO & CFO, Trend Micro) & Ken Low (Director Enterprise Security APAC, Trend Micro & Chair, CSA APAC Executive Council)

The private-public partnership between CSA and the Singapore government represented by IDA and Economic Development Board of Singapore (EDB) was ratified with a public signing ceremony on 15 August 2012 at the CLOUDSEC conference witnessed by over 700 attendees, an event organized by CSA corporate HQ founding sponsor, Trend Micro. Singapore will be the site to h o s t C SA ' s g l o b a l r e s e a r c h c e n t r e , standards secretariat as well as the global centre of excellence for CCSK training and education.

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Following the August announcement, CSA signed a Memorandum of Understanding with the Hong Kong Applied Science and Technology Research Institute on 5 September to set up another APAC hub f o c u s i n g o n C l o u d C E RT o p e ra t i o n a l activities in an effort to advance cloud computing security and build capabilities that will accelerate the development of the cloud ecosystem in Hong Kong. CSA also organized the first CSA CISO APAC Summit on 1 – 2 November 2012 with the objective to build awareness of cloud security among the senior IT leadership in APAC. As a prelude to forming sector specific working groups and a CISO roundtable, the summit featured Khoong Hock Yun, Assistant Chief Executive (Infrastructure and Services Development Group), IDA providing the welcome keynote to an audience of 120 CIO/CISO, who came from as far as Abu Dhabi and from neighbouring countries such as Philippines, Hong Kong and Malaysia, with many of which having a regional remit.

Singapore Chapter

The CSA Singapore chapter had a relatively quiet year in 2012. Efforts were spent supporting Singapore's competitive bid to host the CSA's APAC headquarters in Singapore in competition from other Asian countries. Nonetheless, the chapter managed to host the annual CSA Singapore Summit in conjunction with CloudSEC Singapore Conference 2012 on 15 August 2012 with the Singapore chapter contributing an afternoon track to CloudSEC. The Singapore chapter fielded a stellar cast comprising both local and international CSA leaders such as Aloysius Cheang (Managing Director, CSA APAC), Ken Low (Chair of CSA Asia Pacific Executive Council), Philip Sy (Vice-Chair of CSA Singapore chapter) and Dr. Said Tabet (Co-Chair, CSA SME Council).

about by the establishment of CSA's corporate HQ in Singapore, the chapter had to step up and lead by example. Hence, before Christmas of 2012, the leadership of the Singapore chapter decided to re-elect a new board and adopt the CSA APAC enablement programme, a new initiative that sees the chapter given greater autonomy to grow and expand. Under this programme, chapters are given focus where more localized activities that lead CSA to build feelers into the ground and accelerate localized adoption of CSA best practices and guidelines that will lead to a trusted cloud eco-system in APAC.

Ken Low (Chair, CSA APAC Executive Council)

Aloysius Cheang (Managing Director, CSA APAC)

In response to the challenges brought

To provide guidance to the fledging chapter leadership in APAC, Freddy Tan (outgoing chapter chair), graciously accepted a volunteer leadership position to lend his expertise as the APAC Strategy Advisor. The new chapter board is headed by Wong Onn Chee.

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HP Labs Singapore

HP Labs Singapore was established in February 2010 as HP Labs' third research site in the Asia Pacific region and seventh worldwide. Representing a significant milestone in the company's innovation strategy, the opening of the facility at Fusionopolis Singapore expands HP's overall global footprint and reach in APAC. It serves as a hub for open innovation in the region, fostering collaboration amongst HP's customer and partner communities to introduce advancements that tackle complex challenges facing customers and society. The research agenda at HP Labs is thus deeply connected to Singapore and other economies in APAC, seeking to contribute relevant and applicable innovations to specifically address local issues while introducing cultural insights and technology applications from a global perspective. HP Labs Singapore is strategically located in a regional hub for business and innovation. With the support of a government keen to build up its knowledge capability, Singapore has emerged as a living lab with a vibrant research and development capability, attracting top engineering talents from around the world. Singapore is also the regional headquarters for Fortune 500 companies, including many of HP's biggest customers. Leveraging the advantages of the location, HP Labs Singapore adopts a collaborative approach to develop relevant and applicable innovations that address today's complex challenges. In exploratory research, the team benefits from the availability of numerous research and academic institutions to push the frontiers of computer science and engineering. It is also well-placed to collaborate with HP customer and partners for applied research to innovate further and transform research projects into viable commercial solutions. HP Labs Singapore carries out exploratory and applied research in the areas of cloud

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computing. Its research pushes the frontiers of computer science and engineering by creating game-changing disruptive innovations in areas intersecting m o b i l i t y, s o c i a l m e d i a a n d c l o u d computing. Monsoon, one of the projects developed by HP Labs Singapore, is to provide the capability to manage various cloud resources across multiple providers empowered by a multi-tenanted infrastructure management portal with featured tools to meet the requirements of enterprise operations. Monsoon debuted in Singapore Government Cloud (G-Cloud) following the award of a tender by IDA to HP and Singtel in 2012. When completed, G-Cloud will be one of the first government-wide cloud systems in the world, used by government agencies in Singapore. HP Lab Singapore, which undertook research work on Monsoon, will translate the innovation into a multi-tenanted user-facing system that takes orders from the user and provides a complete interface for agencies to provision, manage and monitor their cloud resources and services. Having garnered several key achievements in terms of research and technology transfer impact, the team continues to build on its initial success and collaborative partnerships to develop more outstanding innovations that address today's complex challenges. For more details, please visit http://www. hpl.hp.com/singapore/ or contact us at +65-6419 1236/1384 in Singapore.

IBM Cloud Lab Singapore

The IBM Cloud Lab in Singapore was established as a collaborative effort between IDA and IBM to help businesses, government, and research institutions/ institutes of higher learning design, adopt and reap benefits of cloud technologies; for newer, faster, more efficient ways to compete and grow. The lab aims to nurture a vibrant cloud computing ecosystem and position Singapore as a center for cloud computing services in the region and beyond. As part of IBM's investment of billions of US dollars globally and housing concept proofs, cloud development projects and custom pilots, the lab focuses on creating innovative prototypes and useful realworld repeatable solutions required by the industry, thereby hastening the adoption of cloud technology and quicker harnessing of research results. An extension of IBM's globally-integrated cloud delivery network that includes cloud computing data centers in Singapore, Germany, Canada and the United States; and 13 cloud labs, of which 7 are based in APAC, the lab provides access to key cloud technologies, deep process knowledge, and a broad portfolio of cloud solutions that IBM is unique in bringing together. It also makes available state-of-the-art IBM hardware and software infrastructure to familiarise clients and early adopters with cloud technologies and, in partnership with the lab, create technology demonstrations and build proofs of concepts/technologies. Through briefings and technology development partnerships, the lab also

supports cloud adopters who are looking to deploy cloud technologies for new workloads and business scenarios. In the early stages of their cloud adoption roadmap, the lab can play the role of a subject matter expert, and provide the required guidance in taking their cloud mission forward. The lab also partners with external research institutes on conducting translational research in key cloud computing areas with a view to bridge gaps between existing technologies and new requirements from the industry. Areas of focus Promote the adoption of cloud in Singapore with focus on secured cloud computing as the enabler of Business Agility, Big Data analytics, Social Network and Systems of Engagement for the next gen Data Centers. For more details, please visit http:// www.ibm.com.sg or contact Quek Khor Ping at [email protected]

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ITSC Cloud Computing Standards Coordinating Task Force

The IT Standards Committee (ITSC) Cloud Computing Standards Coordinating Task Force was setup in February 2011 to address the industry demands for cloud computing standard and to lead as well as coordinate the cloud computing standardisation efforts across the Technical Committees in ITSC. The Task Force comprises industry partners, ITSC members, tertiary institutes and cloud user organisations. The Task Force works closely with the industry to develop relevant Singapore or international standards for cloud computing to facilitate Singapore companies' adoption of cloud computing services. In April 2012, the Task Force coordinated and developed two technical references (TR) on virtualisation security for servers and security and service level guidelines for usage of public cloud computing services. The Task Force continues to look into the needs of the local industry for cloud computing and is overseeing the development of the following in 2013: a)

TR for Data as a Service (DaaS) API Design and Implementation

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b)

Singapore Standard for Multi-Tiered Cloud Security

The TR for DaaS API Design and Implementation defines a set of best practices in the design and implementation of APIs to enable DaaS operators to effectively share, monetise, commoditise data as on-demand services. The Singapore Standard for Multi-Tiered Cloud Security aims at providing visibility and clarity of security requirements so that the public cloud service providers (CSPs) can be certified against. As security needs of different cloud users are different, especially across different industries and sectors, the standard must be able to cater for such varying needs. The standard will highlight the key security areas and associated controls to be addressed arising from the new cloud computing environment. For more details, please visit http://www. itsc.org.sg or contact Kong Pei Wee at [email protected]

SCS Enterprise Cloud Computing and Virtualisation SIG

About Singapore Computer Society (SCS) Established in 1967 with membership of over 26,000 The largest IT professional body in Singapore Provides a wide range of events such as seminars & conferences, publications and access to an invaluable network of specialists Administers the National IT Skills Certification Programme that offers individuals the avenue to gain recognition and career development

Alastair Welsh and Daniel Mar (SIG exco members) at Cloud Computing Seminar by SCS and InfoPier

a d va n c e d v i r t u a l i s a t i o n a n d c l o u d computing as they realize the value to create more flexible IT services with greater cost efficiencies.

Dr. Hing-Yan Lee (SIG deputy chair) and Martin Yates (SIG chair) at SCS SIG Cloud Information Sharing event

The many Special Interest Groups (SIGs) are a vital part of the SCS organization focusing on critical industry and technology topics. Within SIG's like-minded individuals are drawn together by a common interest in technology or skills development activity where sharing experiences and ideas is common practice. Cloud computing services and virtualisation technologies underpin the unprecedented changes in business IT delivery, social networks and in the workplace environment. Business organisations are increasingly turning to

The SIG invite specialists from ICT industries and end users to join us, share knowledge and build their personal professional network. Our SIG group supports important ICT agencies to promote Singapore's development within cloud computing such as the WDA-IDA NICF program and ITSC Cloud Computing Standards Coordinating Task Force. In addition members also support Singapore economic interests in professional development and education forums. The Executive Committee comprises: Martin Yates (Chairman) Dr. Hing-Yan Lee (Deputy Chairman) Alastair Welsh (Cloud Evangelist) Daniel Mar (Group Secretary & Technology Specialist) For more details, please visit http: //www.scs.org.sg/SIG.php or contact Camilla Khaw at [email protected]. sg

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Singapore Cloud Forum

The Singapore Grid Forum was officially launched on 8 June 2007 at the GridAsia 2007 event. SGF was formed to promote the growth and development of grid computing in Singapore and to foster closer ties with other Grid associations around the world. We renamed Singapore Grid Forum Singapore Cloud Forum (SCF) in 2011 reflect the new cloud economy and ensure we continue to stay relevant the Singapore IT industry.

to to to to

The SCF objectives are: 1.

To promote the growth and development of cloud computing and its related subjects through partnerships with the industry, the scientific and research community, and professionals;

2.

To organize training workshops for users, ISVs and start-ups on how to leverage on cloud computing to lower their operating costs; and

3.

To foster close links with other bodies with similar aims.

To address the immediate concerns of the cloud computing industry, we will select major themes each year to focus on, and thereby provide our members and the Singapore IT industry with relevant and timely information for decisions to be made.

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For the work year 2013, the theme will be “Big Data Analytics in the Cloud”. SCF will engage the community of cloud computing including enterprise users, vendors, the scientific and research community as well as regulators. This is reflected in the leadership team which hopes to represent as many interests and diverse talents. The Executive Committee comprises: Laurence Liew as President (Revolution Analytics) John Berns as Vice President (NCS and Bigdata.SG) Ahbishek Parolkar as Hon. Secretary (Bigdata.SG) Julian Lee as Hon. Treasurer (Revolution Analytics and R User Group Singapore) Ahbishek Sinha as Council Member (Amazon AWS) Dr. Terence Hung as Council Member (Institute of High Performance Computing, A*STAR) Lau Shih Hor as Council Member (Elixir Technologies) Professionals and members of the industry interested in joining or sponsoring the activities of SCF may contact any of the above Exco members or visit www.cloud.org.sg

Singapore Infocomm Technology Federation (SiTF)

SiTF comprises corporate members ranging from local start-ups to established MNCs. It works with various stakeholders in the ICT industry to promote emerging technologies and ICT-related issues. There are five chapters: Digital Media & Wireless, Cloud Computing, GreenIT, Singapore Enterprise and Security & Governance. SiTF Cloud Computing Chapter The Cloud Computing Chapter aims to address the key issues in moving Cloud Computing to the next level of adoption by the industry and businesses; and serve as the voice of industry for this dynamic area. The chapter achieves this through the SiTF-NYP Cloud Enablement Centre and its regular awareness and networking events. These initiatives bring together likeminded enterprises, solution providers and government agencies to share their experiences in cloud computing implementation; and serves as a business development platform for SiTF members. The chapter also organises events such as Vertical's Day and Cloud Practitioner's Day to educate the industry. SiTF-NYP Cloud Enablement Centre The SiTF-NYP Cloud Enablement Centre was established with the aim to foster adoption of Cloud Computing in the enterprise, especially among Small and Medium-sized Enterprises for improved productivity, increased revenue and valueadd to the business. It achieves this by showcasing Cloud Computing solutions and organising regular topical workshops in the following areas:

Cloud Pillars

Type of Companies

Cloud Applications

Software as a Service Software plus Services Security as a Service

Cloud Platforms

Platform as a Service

Cloud Infrastructure

Infrastructure as a Service Computer Hardware

Cloud Enablement Providers

System Integrators Business Consultants

Companies that have exhibited in CEC include IBM, MB9, Microsoft, Mindwave, NCS, NetApp, Oracle, Red Hat, Salesforce.com, Symantec and Tigernix. For more details, please contact Jacqueline Khoo at jacquie.khoo@ sitf.org.sg

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Case Studies

Constructing Greater Possibilities in the Cloud For Singapore's Construction Industry

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Constructing Collaboration Potential in Cloud Hersing Corporation Builds Strong Foundation

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Up-to-the-Minute Tracking of Delivery Status Alpha Couriers Uses Cloud to Determine Location

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Cloud Gives Timely Information On Environment NEA Shares Near Real-Time Environment Data with Cloud Solution

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Cloud Injects Efficiency into Public Healthcare IHIS Prescribes Virtual Platform for Real Results

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Laying the Foundation for Productivity Growth Koon Holdings Adopts Cloud for Email System

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Tee Off to Better Purchasing Management Orchid Country Club Implements Cloud for Accuracy

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24/7 “Self-Service” Curriculum on Cloud For Higher Learning Institutions

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Charities Gain Greater Transparency with Cloud Heartware Network Assures Donors with Timely Data

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Assembling Scalability for Greater Productivity Ikano Retail Asia Adopts Cloud Email Infrastructure

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Constructing Greater Possibilities in the Cloud For Singapore’s Construction Industry

The success of the local construction industry is an integral part of Singapore's evolvement as a world-class city. With numerous building developments to be accommodated within a small land area, stringent regulations are needed to keep order for a sustainable environment. Hence, the Building and Construction Authority of Singapore (BCA) implemented CORENET. But with industry changes and demand for greater efficiencies, the BCA needed to put in place a strong business continuity plan.

“I still remember spending close to three hours waiting at the various offices, just to submit an application!” said architect Mr Justin Goh, 57. “It's easier now with CORENET, so it's important they keep the system up and running all the time.” The Challenge Launched in 2001, the COnstruction and Real Estate NETwork, or CORENET eSubmission system has played a pivotal role in streamlining the regulatory submission process of the building and construction industry in Singapore. With the introduction of its e-submission system that is available online 24/7, industry professionals can gain more time to make submissions, as well as eliminating the need to present applications in person or submit paper copies of plans and blueprints to multiple government agencies. Led by BCA, CORENET e-Submission is a government-to-business (G2B) Internetbased system that allows industry professionals to submit project related documents for regulatory approval. CORENET is linked to more than 15 government agencies in Singapore, including the Land Transport Authority, Ministry of Manpower and Urban Redevelopment Authority of Singapore. With more than a decade's worth of confidential information, and the expected increase in future data volume, BCA needed to implement a secure and scalable infrastructure in preparation for disaster recovery for business continuity.

ORGANISATION Building and Construction Authority of Singapore (BCA)

INDUSTRY Government; Construction Management

CHALLENGE BCA needed a secure system for business continuity in the event of unforeseen disasters, as well as a scalable solution to amply provide for the expected increase in data volume.

SOLUTION Cloud-based back-up system and business continuity plan for efficient disaster recovery

BENEFITS Ease of scalability within a short period of time “Pay-per-use” cost-effectiveness Committed 99 per cent “uptime”; good fit for data back-up purposes

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The Solution “The CORENET e-Submission system is serving the entire construction industry 24 x 7”, said Ms Doris Lim, technical consultant at BCA. “So it is important that this system is strengthened, backed by a sound disaster recovery plan and ready for business continuity.” I n 2 0 1 1 , t h e S i n g a p o r e G o ve r n m e n t introduced the eGov Masterplan 2015, a strategy with a focus to use technology for greater Whole-of-Government efficiencies. The BCA team heeded the call and began evaluating options. As part of the requirements, the disaster recovery plan should result in a strong backup workplan which would meet stringent IT security protocols and is cost-effective as well.

“My colleagues and I did not have to spend a lot of time on implementing the backup project. We focused on the supervision instead,” said Ms Lim. “Manpower requirement on the part of BCA dropped significantly if you were to compare with the process of implementing an on-site set up.” “With on-site systems, there were a lot more to study and budget for. Imagine taking months to compare specifications of work tools and hardware, sourcing for the right vendors and spending time to evaluate for the stringent tender process, and then working out the logistics of implementation.”

These considerations led the team to look towards cloud-based solutions. The speed and process of implementation, as well as scalability were also factors in the move towards the cloud. The proof-of-concept (POC) began in Q1 2012, a journey that took the team six months to complete. This included mapping out specifications of the backup system, redesigning some sections of the workflow, the tender process, rigorous trials and transitional workflows. Trials also took into account details such as application, software scalability and load tests. The benefits were immediately obvious. Less Time + Less Effort > Greater Success Ms Lim shared that the initial investment of the disaster recovery in a cloud environment is lower compared to existing disaster recovery setups, as no upfront commitment of future resources is needed in a cloud environment and resources are easily scalable on demand basis.

Ms Lim further shared that there was also little need for specific technological expertise to set up any part of the structure, due to the cloud model. Everything was “just easily taken care of by the cloud vendor who worked closely with us”. “Detailed planning, stress testing and understanding the scope and setting of the cloud services are essential to ensure successful implementation.” “In the end, it's really about being assured that this implementation is going to be a successful project, and one that does not demand too much of us,” Ms Lim emphasised.

During the POC, scaling of resources also took less than an hour, a fraction of the time needed in the workflow period as compared to past installations.

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Constructing Collaboration Potential in Cloud Hersing Corporation Builds Strong Foundation

ERA Singapore, Western Union and StorHub are some of the more recognisable service brands in Singapore, and these are managed by Hersing Corporation. As such, the portfolio of the organisation includes offerings which cover a wide spectrum of industries. Given such diverse offerings, one of Hersing's key management objectives year after year is to improve its service level and efficiency. How can organisational consistency be maintained and kept sustainable across such diverse categories of job scopes?

“Internal e-mail messages are no longer delayed or lost across domains and employees can send and receive instant messages or share documents, no matter where they are or what device they use,” said Mr Jack Chua, CEO Hersing. “With a cloud-based collaboration infrastructure, we can scale and support our business growth without having to make large investments.” The Challenge The Singapore-based IT operations management team at Hersing Corporation oversees the communications systems that support close to 5,000 employees and real estate salespersons across Southeast Asia. But it is not just about dealing with the requests from staff members. Of high priority is also the need to smoothly provide for a variety of customer-focused s e r v i c e s . T h e s e ra n g e f r o m fi n a n c i a l services such as money remittance to real estate and even self-storage management. To fulfil client requests, Hersing's staff members communicated with each other through a variety of channels. First, the organisation had its own legacy internal email system; and its 5,000-odd field agents used a mix of messaging tools such as Gmail, Hotmail, Yahoo Mail or even instant messaging and Short Message Service (SMS). “Staffs used whatever tools they had at hand to send messages, or requests, even important ones,” recalled Mr David Seah, assistant vice president of information technology at Hersing Corporation. “So this created gaps in the communications relay, and definitely issues with audit.”

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ORGANISATION Hersing Corporation

INDUSTRY Real Estate and Financial Services CHALLENGE Hersing manages more than 5,000 different job portfolios throughout Southeast Asia, offering a diverse portfolio of services to varied industries. The management needed to improve communication and collaboration levels, while keeping costs manageable. SOLUTION Hersing chose a cloud-based communications system for organisational consistency. BENEFITS Offers sustainable pricing model Allows for efficient system management over the Web Enables scalability with quick turnaround Allows greater collaboration potential Provides secure platform, with 99 per cent uptime

There were also implications to the clients. Due to the multiple messaging channels, staff members found that emails to customers were sometimes delayed or filtered as spam, and attachments were lost or corrupted. Collaboration across departments became challenging at times. “We needed a standardised corporate domain. But building an on-premises messaging and collaboration environment for 5,000 users across several locations to accommodate different technologies would require a heavy investment,” said Mr David Seah. “More time, more manpower, and definitely, a lot more money would be needed. It just didn't make sense.” The Solution This was when the benefits of the cloud platform came to mind. The ability to deploy homogeneous technologies across different locations, and a pay-per-use model was an attractive combination for the management. So the team spent one month evaluating solutions from various vendors, eventually choosing Microsoft's Office365 solution. In October 2011, Hersing began the first phase of transitioning from the company's legacy systems to the cloud platform. By December of the same year, the team— with help from its vendor Axiom IT Solutions—effected the change for 200 staff members, followed thereafter by email platforms for its 5,000 field agents.

conferencing, and file-sharing channels. Sharing of desktops with one another was also made possible. The IT team built Intranet where employees can collaborate and share with team members on files across departments. Another plus is the ability of the IT support team to deliver remote support to travelling employees. The change within the organisation was almost immediate. Within a few months, more than a third of Hersing's employees began to collaborate within the Intranet environment, better manage emails, share calendars, and instant message via mobile devices, even while they are on the road. Clearly, Hersing's productivity level has risen. “Without having to invest in an expensive internal infrastructure, the company had the flexibility to scale accordingly as business requirements evolve, or when we expand into new markets,” said Mr David Seah. “The cloud platform has proven its worth and we are confident that this is a system that will adapt to the changes and needs of Hersing in time to come.”

The cost savings was significant. “The cloudbased solution gave us an immediate savings of close to US$100,000 by moving away from an on-premise solution,” said Mr Seah. “Based on our forecasts, we are confident of another estimated US$200,000 savings from licensing and administration costs.” With the implementation of the cloud solution, Hersing's employees began to communicate more efficiently through standardised instant messaging, web

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Up-to-the-Minute Tracking of Delivery Status Alpha Couriers Uses Cloud to Determine Location

The local logistics industry has evolved over the years, not just due to the types of packages to be delivered, but related services have also been added by logistics and transport companies in a bid to provide “one-stop shop” solutions. However, the difference is minimal amongst various service providers in the market, which led to pricing competition. Alpha Couriers bucked the trend by focusing on its customers' key concern: where is the package now, and when will it arrive?

“When the item is needed urgently, I would want to know how much longer to wait,” said personal assistant Ms May-In Koh, 39. “How can I tell my boss 'the courier guy is on the way' when I do not know where or how far he really is? Also, the admin person at the courier company would not be able to help once the package is out of the door. So, I would rather send important letters personally by taking a taxi.” The Challenge When Alpha Couriers began operations in 1995, the company offered services similar to its competitors, including express delivery (within the hour), three-hour delivery (from pick-up to destination), as well as next-day delivery. Even though the company worked on offering better services to customers, the choice between Alpha Couriers and its competitors would usually be influenced by the availability of the courier company to deliver within the required period, as well as the related fee. As local courier companies function within a tight operational budget, the staff strength of dispatch teams is understandably small. Most courier companies would usually assign a low-cost mobile SIM card to its dispatch drivers for co-ordination work. Unfortunately, such calls or SMSes often go unanswered until much later, as the drivers are usually on the road. This meant that courier companies are unable to fulfil potential urgent orders even if the courier is within the vicinity of the pick-up point. This has resulted in opportunity loss.

ORGANISATION Alpha Couriers Pte Ltd

INDUSTRY Logistics

CHALLENGE Not knowing the exact location of its couriers incurs opportunity costs such as missed orders. Couriers are also not able to get help from the H Q w h e n t h e y l o s e t h e i r w a y, causing a delay in package delivery.

SOLUTION Track-and-trace using the cloudbased Google Maps Coordinate, Alpha Couriers is now able to assign jobs with greater efficiency and provide more accurate location information to its customers.

BENEFITS Pay-per-use model “Always-on” solution Little or no training needed as the solution interface is familiar to users Solution is easily scalable

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The Idea Over time, Alpha Couriers noticed two sustained trends: the number of urgentdelivery requests rose sharply; and the increase in number of enquiries about delivery status. In order to fulfil such requests, the company needed more information on the location details of its couriers. How could the company pinpoint the location of its dispatch couriers, and be able to advise clients of the best delivery timeslot option? The answer - a cloud-based location and workforce management solution by Google.

The Improved Process To trace the movements of its mobile team, co-ordinators at Alpha Couriers' headquarters would access Google Maps, where location details of the company's dispatched couriers were shown. This is done without the need to call the couriers over the phone. The co-ordinator would then be able to assess within minutes the viability of the next urgent delivery request, shortest time period for the pick-up, or the next best available option.

With the help of its vendor, Alpha Couriers began tests on the viability of the system. An important aspect that facilitated the solution was the realisation that most of its dispatch drivers own smart phones, which could be utilised for location tracking.

When a new order for an urgent delivery is confirmed, the co-ordinator would be able to send relevant details (e.g. contact person, contact number and pick-up address) to its mobile team, with minimal human error. Couriers on the move would also be able to view a list of delivery orders to be fulfilled and plan their work routes more efficiently.

Using the Google Maps Coordinate system, dispatch co-ordinators could then determine the location of its couriers, map routes taken and gain greater visibility of work done.

With the cloud-based tracking system, coordination work at Alpha Couriers' headquarters has become noticeably more efficient. The ability of the system to keep

Upon launching the app, the user may select the account to be used

The administrator will be able to select the field team closes to the job location

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job history records allows the management team to be better equipped to plan for improved service solutions. “Although the system has only been implemented for a few months, the benefits are obvious. We are now better prepared to take on more urgent job requests, and therefore serve our customers better,” said Mr Jason Chua, managing director of Alpha Couriers Pte Ltd. “This is an accessible system to us as we are not required to put in a huge investment at the start. This means we can continue to reap the benefits for a longer time.” Screen shots from application

The company may preset specific mandatory fields for its field couriers

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Cloud Gives Timely Information On Environment NEA Shares Near Real-Time Environmental Data with Cloud Solution

The National Environment Agency (NEA) is the lead government agency responsible for improving and sustaining a clean and green environment in Singapore. NEA develops and spearheads pro-environment initiatives and programmes, together with its partners from the People, Public and Private sectors. These programmes aim to galvanise community support to care for the environment, adopt an environmentally friendly lifestyle, and encourage environmental ownership. One of the ways the NEA achieves these goals is by sharing near real-time environmental data that relates to the weather, air quality, public health and energy efficiency to the public via its corporate website, www.nea.gov.sg. The near real-time information is to help the public make greener and healthier choices. However, accommodating to a sudden surge in high number of users visiting the NEA website, during a dengue epidemic or haze period has its challenges. Find out how NEA has used the Cloud Solution to overcome this problem.

“My family of four treasures our weekends together, and such days are usually spent outdoors,” said Mr Adrian Wang, a technician and father of two young children. “But with kids, it is at times a challenge to pack for a whole day out especially if the climate condition is unpredictable. That's why I'm constantly on the Web checking for the latest status.”

The Challenge Singapore's tropical climate exerts a significant influence on institutions as well as individuals. For instance, from the type of sports suitable in the prevailing climatic condition for the population's participation, to firms requiring metrological data to conduct climate resistant businesses. Over the last few years, Singapore has experienced higher humidity, higher rainfalls, dengue, haze, and other unusual environmental phenomena caused by regional natural disasters. On a daily basis, the National Environment Agency (NEA) tracks and monitors environmental conditions and updates its website (www.nea.gov.sg) with environmental data. This includes temperature levels, humidity levels, rainfall areas, flash flood warnings, air pollution levels (PSI), lightning alerts, energy efficiency levels, and even dengue clusters. Many residents rely on the above information to plan their day or take precautions wherever possible. NEA observed that accommodating to a sudden surge in high number of users visiting the NEA website, during a dengue epidemic or haze period has its challenges.

ORGANISATION National Environment Agency

INDUSTRY Government

CHALLENGE NEA observed that accommodating to a sudden surge in high number of users visiting the NEA website, during a dengue epidemic or haze period has its challenges.

SOLUTION A cloud-based Content Delivery Network that deployed in multiple data centres across the Internet to handle the sudden spike in traffic to the NEA website. BENEFITS Scalability Pay-per-use model Capacity-on-demand Secure platform, with 99% uptime Allows for up-to-minute updates

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To boost the resilience of the NEA websites, the team fine-tuned the performance of internal applications and changed the host name of the content management system. The team also conducted a series of rigorous functional tests within the SOE network and via a direct connection to the Internet. When transitioning to the distributed system began, close co-ordination efforts between several parties such as SGNet, the web hosting vendor and the application team were required to ensure smooth deployment of the CDN service. It took four hours to complete the process.

Source: Our Environment, Safeguard, Nurture, Cherish The Solution The first thing NEA team needed was to lessen the demand on our network backbone with a new distributed system far more flexible and scalable. A cloud-based Content Delivery Network (CDN) was considered. This network encompasses a large number of system servers distributed and deployed in multiple data centres across the Internet. CDNs are known to relay content to a large number of users with high availability and high performance. Such a system would be able to handle the sudden spike in traffic to four NEA websites and be able to display key and dynamic environmental statistics and images near real-time. Once this idea was approved by the management of NEA, the operations team roped in a local service provider of Envision services to assist. The project was scoped and trials conducted within a period of one-year, in mid2011. The team began by prioritising the robustness of the website as its key objective.

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The results “For a setup of 400 servers across three major ISPs, it will probably cost NEA close to several million dollars per year, in terms of infrastructure and maintenance costs,” said Mrs Tan-Koh Yang Get, Chief Information Officer at the NEA. She shared that the cost savings is substantial as the payment is based on usage for extensive platform coverage. The other savings come from less manpower resources to replace or refresh systems.

The cloud's pay-per-use model also meant that NEA could subscribe to a capacity ondemand option. Mrs Tan said, “But most importantly, the results from CDN implementation have

been positive. Faster images and more accurate data transmitted. The number of visits to NEA's four websites has increased approximately three-fold, to more than 8 million visits every year.”

Dengue Cluster Information

Rain Areas Animation

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Cloud Injects Efficiency into Public Healthcare IHIS Prescribes Virtual Platform for Real Results

In the effort to create a world-class healthcare system, the Ministry of Health Holdings (MOHH) — an organisation structured as the holding company of Singapore's public healthcare assets — formed the Integrated Health Information Systems (IHIS), the consolidated entity of IT resources of Singapore's restructured healthcare entities. The purpose is to enhance the performance of Singapore's public healthcare system, while leveraging on economies of scale in the healthcare industry for greater efficiencies.

“When I brought my elderly mother to the polyclinic after the sessions at TTSH, the nurse kept insisting that there was no doctor's record for the pills even though the doctor confirmed it during the consultation at TTSH, and during the session at the polyclinic,” complained housewife Ms Janice Koh, 43. ”I ended up coming back another day to collect the medicine after the clinic staff checked again. It was really a waste of time!”

The Challenge IHIS was set up to create synergy and efficiency in the management of IT resources and services within the healthcare clusters. One of IHIS' main objectives is to integrate patient care services delivery through technology, across all the public healthcare organisations in Singapore. To support this, IHIS has more than 900 IT staff members to facilitate better care delivery across nine hospitals and more than 20 specialty centres and polyclinics in Singapore. To this end, IHIS has implemented several award-winning systems to keep healthcare standards in Singapore top-notch. This includes the Central Clinical Data Repository database system, Radiology Information System and Results Reporting System. But the communications network throughout were disparate, which sometimes caused message relay lapses. While an option is to continue using the legacy systems, it did not seem viable as the hardware needed an upgrade which will require significant capital expenditure (CAPEX).

ORGANISATION Integrated Health Information Systems

INDUSTRY Healthcare

CHALLENGE Inconsistent email environment across key healthcare institutions led to inefficiencies; legacy systems unable to support evolving business needs

SOLUTION Developed cloud-based Healthcare Institutions Email System (HMail) that uses a utility charging model

BENEFITS Encourages collaboration Offers low CAPEX and Pay-per-use model Provides secure platform, with 99% uptime Has quick setup Allows easy scalability Enables potential of solution beyond emails

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Furthermore, mobile access for travelling healthcare practitioners was limited to only a few staff members, although the need was required by a larger group. There were simply insufficient resources — be it budget, time or manpower — to improve the situation with the existing hardware set up. The Solution Faced with the opportunity for an overhaul but still limited by a finite budget, IHIS decided to go for a cloud-based solution during the design phase of the new Central and Common Messaging System. The list of requirements included: the ability to allow users to access emails and collaborative documents at their convenience, from any secure device; the user experience must be intuitive enough to eliminate the need for training; and no set up effort needed. The new system should also provide other messaging or collaboration services to enhance users' experience and heighten communication efficiency. It should also be a robust, secure infrastructure with the flexibility to allow for future resource maximisation of the platform. And this is where the cloud's low-or-no-CAPEX model reveals its advantage. The implementation was “a breeze”, shared an IHIS staff member, and took nine months to undertake proof-of-concepts and hold

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discussions. After the intensive period of study, the utility-and sub-scription-based service Healthcare Institutions Email system (or Hmail), was conceived. To future-proof the system, HMail is designed to be compatible with most operating systems: Android, iOS and Windows Mobile. Based on current hardware rates, the team also estimated that the move from onpremise to a cloud-based model would likely save the organisation more than S$7 million in operational expenses over five years. To the support team at IHIS, HMail is an improvement in work support experience as well. According to a team member, the new system “saves time, money, effort, is easy to use and most importantly, secure enough to protect our patients' confidential information”.

Hmail Help Portal

Hmail Help Portal

Quick Reference Guide

Hmail Online Help Portal

“The new system is much easier to manage, and it meets our long list of criteria. Users can now access their emails anytime, from any device at hand. There's no real obstacle anymore,” said Mr Ong Leong Seng, chief architect and group director of Architecture, Integration and Development at IHIS.

“Users now have a platform which is robust, secure, reliable and easily available. To further future-proof the system, the team has also implemented other messaging collaboration services to enhance users' experience for healthcare professionals in Singapore,” said Mr Ong.

User Guide

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Laying the Foundation for Productivity Growth Koon Holdings Adopts Cloud for Email System

Koon Holdings Limited is an established infrastructure construction and civil engineering service provider in Singapore. It has taken part in the country's reclamation and construction projects. This include projects such as the construction of the Serangoon Reservoir, the Ulu Pandan Water Reclamation Plant, as well as the expansion of Jurong Island. As part of its strategy to increase overall productivity, Koon Holdings sought solutions to equip its staff members with mobility tools and a more efficient way to communicate, even at work sites.

“In the construction industry, a car is important because you need to carry around kilogrammes of blueprints and printed mails,” said architect Mr Justin Goh, 58. “But nowadays life is so much easier for the younger generation. I am curious to learn about the new technological solutions that allows me to access the blueprints online without having to carry the printed around.”

The Challenge With over three decades of experience, Koon Holdings has established itself as one of the leading infrastructure construction and civil engineering companies in Singapore. The organisation has over the years undergone several changes in its operations to support its evolving portfolio of services: from providing transport and manpower, moving materials at work sites, to becoming a full-fledged contractor credited with an A1 grade from the Building and Construction Authority of Singapore. It has made significant progress in business diversification, but as for any business, continuous improvement is always required to sustain the momentum. Most of the engineering staff members are usually at the construction sites where no established communications systems are available. This could continue for days, even months. Apart from mobile phones, it proved to be challenging for the headquarters' team to connect, update and even share critical information with site members without delay. Preparation of documents which needed approvals from management took a long time due to the need to shuttle these documents between work sites and headquarters.

ORGANISATION Koon Holdings Limited

INDUSTRY Infrastructure construction and civil engineering

CHALLENGE The company's engineering workforce needed reliable access to emails at worksites, but did not have the time to go through extensive training on setting up accounts.

SOLUTION A cloud-based solution provides the mobile engineering team with “anywhere, anytime” access to critical mails. The cloud platform also allows site managers to store and access “heavy” documents such as site plans at the work sites.

BENEFITS “Anywhere, anytime” access to critical emails and plans for authorised staff Scalable and cost-effective Secure access of confidential documents via the Web

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The company's email system was hosted offsite and available via Microsoft Outlook. IT administrators had to manually set up a workstation at each work site and configure the user's email, a time-consuming effort which usually took two hours' work.

members through the use of video conferencing facilities within the platform. Also, the cloud's affordable pay-per-use model provides savings for the company in both monthly expenses and IT manpower across board.

Another challenge faced was the volume of large files such as blueprints which needed to be shared. These files quickly add up, easily exceeding the limit set for each email account.

The cloud platform also gives easy access to site managers using portable laptops without the need to install workstations onsite. Furthermore, employees do not need to be trained in using a customised email environment. All they have to do is to boot up and download emails, within an environment that they are already familiar with.

The Solution The management needed to solve the situation quickly: there had to be a way to communicate in a timely manner, track such communications for audit purposes, collaborate and store work plans securely, as well as be easily accessible. That is when the company turned to the cloud-based Microsoft Office365 solution, a group of cloud-based applications that includes calendar sharing options, and conferencing services. On the cloud, authorised users are able to collaborate, share critical documents without delay, and track versions of project documents. Moreover, team members may also share calendar details with one another, a useful feature for keeping in touch with frequently offsite members. With the implementation of the cloud– b a s e d s o l u t i o n , t h e c o m p a ny e n j o y s significant operational savings, in both time and budget. For example, the company benefits from reduction in travel expenses for staff

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Employees also need not rely on portable hard drives to backup documents. They now have the option of using expandable cloudbased storage that is part of the platform. The benefits from these new IT infrastructure led to noticeable productivity gains for Koon Holdings. “If a computer crashed, we'd lose almost 100 per cent of what belonged to that staff member—documents, emails, everything,” said Mr. Vincent Martin Beldua, senior IT executive of Koon Holdings. “The cloud-based solution eliminates the risk of losing emails, and even facilitates teams to share files without even having to email them,” said Mr Beldua.

Tee Off to Better Purchasing Management Orchid Country Club Implements Cloud for Accuracy

The Orchid Country Club (OCC) has given Singaporeans a chance to enjoy the facilities and experience of a country club resort. The club was the brainchild of the late President Mr Ong Teng Cheong, who dreamt of a golf and country club affordable for workers. Today, the OCC is a thriving operation with a turnover of at least S$30 million annually, offering services such as banquet hosting, games hosting and golf events and tournaments, as well as a relaxing ambience for workers.

“No matter how efficient you are, there will always be over-hiring of temporary workers for events like weddings,” said Mr P.N. Loh, a 22-year veteran events co-ordinator. “It will be a bigger issue if the event is largescale or if the banquet hall caters to hundreds. Plan all you want but you can never hit 100 per cent accuracy… can you?”

The Challenge Since 1993, Singaporeans have been flocking to OCC to take in the experience of facilities which would have been exclusive to the wealthy. The club's three wellgroomed 9-hole golf courses, expansive facilities and accessibility made it a well visited recreational spot for family leisure time. As such, OCC became the natural choice as a venue for event organisers. This meant that the club would have to increase the availability of manpower — or casual labour — each time an event is held. In the hospitality industry, casual labour costs are usually treated as an expense, and the requisition of casual labour would require the same sourcing process as small-value purchases. For the operations team at the OCC, paper files and folders had been used to create, record and obtain approval for casual labour requisition ever since the club's opening. But that has often times cost OCC to incur unnecessary expenditure, due to the human errors associated with such manual processes.

ORGANISATION Orchid Country Club

INDUSTRY Hospitality, Food & Beverage

CHALLENGE Using traditional methods of records keeping, Orchid Country Club incurred unnecessary costs from double requisitions for resources such as casual labour.

SOLUTION Cloud-based system to run the casual labour requisition system, with updates by the minute.

BENEFITS Low CAPEX; pay-per-use model Secure platform, with 99% uptime Allows for greater potential usage with other work function & processes

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Specifically, errors may occur in the form of duplication of requested resources which leads to paying twice the same need, or incorrect authorisation processes that may give rise to potentially fraudulent situations. These situational outcomes reflect poor control of an event's requirements, possibly turning into audit nightmares. A solution was needed immediately as the demand for casual labour is expected to increase with the club's growing popularity. The Solution Faced with a limited budget and a list of concerns, OCC approached vendor Bizmann System for viable solutions. The cloud platform suited the OCC management team's requirements well. Its pay-per-use model allowed a “first-time organisation using cloud to test and get comfortable with the system without risking a large amount of funds”. The first process to be overhauled was the requisition of casual labour, and this change saw an immediate plunge in the number of human errors. Due to the profile of most employees at the OCC as well as the temporary workers, paper-based files are still being created for the purpose of identifying and acknowledging casual labour staff. However, that's where the paper trail ends here. The process then sees this information being input into the cloud-based infrastructure for immediate updates and required approvals.

This allowed the management to keep upto-date tabs on the difference between budgeted and actual expenses on casual labour. Beyond implementation, the process took several weeks to be fully adhered to but the change is both permanent and sustainable. With this success, the management now looks to deploy cloud-based systems to improve other existing business processes. One year after the implementation of the cloud solution, OCC estimated that savings are significant. “Humans are usually the variable factor,” said Mr Peter Goh, general manager of Orchid Country Club. “One may put in place processes and tools but there will always be inconsistencies.” “Cloud computing offers smaller organisations like Orchid Country Club the opportunity to gain access to tools and platforms that other larger enterprises have, simply based on its pay-per-use pricing model. Now we don't have to worry about raising funds for capital expenses and other related upfront costs. This is good news because it helps solves the problems that stop us from being better,” said Mr Goh.

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24/7 “Self-Service” Curriculum on Cloud For Higher Learning Institutions

Established in April 1990, Temasek Polytechnic (TP) is one of the top providers of paraprofessional education in Singapore. TP currently offers 52 full-time diploma courses in the areas of applied sciences, business, design, engineering, humanities & social sciences, and informatics & IT to around 15,000 students. It also offers over 40 part-time courses, up to the advanced diploma level. But with the rapid change in technology, how could the school maximise its existing physical, hardware and manpower resources to achieve this objective?

“The process of getting a lab or some required resources can sometimes be uncertain,” said third-year design student, Ms Alyssa Mok, 19. “We would love to have the opportunity to work wherever there is access.” The Challenge With the pervasiveness of smarter technology and faced with a new generation of students growing up in the digital world who expect to learn anytime, anywhere, on any device, Te m a s e k Po l y t e c h n i c ’s ( T P ) S c h o o l o f Informatics & IT (IIT) began to put in place infrastructure and technology to support the expectation for mobility, flexibility and accessibility. The lessons at TP were conducted in traditional classroom settings and computer laboratories. However, the school recognised the need to provision computing resources quickly and efficiently to meet the expectation for information and resources on the go. Thus in 2007, TP embarked on a test bed for academic computing solutions. To respond to the expectations of digital native learners for mobility, accessibility, flexibility and collaboration, the School of IIT had to create a platform that would provide students and teaching staff with the right tools and ability to access learning resources 24/7, through multiple devices such as desktop computers, laptops and smartphones.

ORGANISATION Temasek Polytechnic

INDUSTRY Education

CHALLENGE To provide the resources required for teaching and learning, as well as meeting the expectations for accessibility, mobility and flexibility.

To provide students with Web access, so as to promote efficient learning and prepare for unforeseen circumstances such as epidemics.

SOLUTION Infrastructure with VDI systems that enabled scaling and flexibility using a cloud-based platform.

BENEFITS Increased deployment speed for needed resources Significant cost savings as compared to traditional sourcing Provides access to resources “anytime, anywhere”

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“The fact is that newer smart computing devices are launched almost every quarter, and are more affordable than before,” said Mr Joseph Lim, manager of Infrastructure Systems and Technology at Temasek Polytechnic's School of Informatics & IT.

“In the past, many of the lessons could only be delivered within the classroom or computer laboratory as the lessons required the use of specific software that was only installed in a particular classroom,” explained Mr Lim.

“There were many new social media applications that facilitated more online collaborative work groups at different times of the day. This led us to think about how it changes the way people teach and learn. We decided it was important to respond to this change and to innovate our approach to teaching and learning.”

So the team thought: why not offer curriculum that the students may access anywhere, and at their own convenience? This would also reduce the time tabling constraints on physical lab facilities and ensure that delivery of lessons is not constrained to a particular lab at a particular time.

Mr Lim and his team faced another challenge: the need to optimise the use of existing resources such as physical hardware, software and computing support in a cost effective way.

In 2011, the School of IIT implemented the cloud-based VDI (virtual desktop infrastructure) environment so that commonly shared resources could be better utilised, without denying any student or faculty member the conveniences or availability of usage.

Real Problems Solved by Virtualisation Mr Lim and his team saw the trend of “faster and more flexible provisioning of computing resources through virtualisation” being launched swiftly within the IT industry. The School of IIT saw that this could be the answer to the changing expectations of learners and tutors. The focus would then shift to exploring solutions using Platform-as-a-Service (PaaS). This would not only remove the dependency on the physical hardware and labs, but offer new work process improvements with greater flexibility in engaging students.

Mr Lim also noted the observed increase in productivity and smoother internal customer support when “depended-upon” service became “self-service”, which led to a better environment for all. “The goal of our team is to be responsive to the needs of staff and students. We seek to deliver a quality educational experience,” said Mr Lim. “Thanks to the adoption of the PaaS and Infrastructureas-a-Service models, we have been able to provision academic computing resources more effectively.”

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Charities Gain Greater Transparency with Cloud Heartware Network Assures Donors with Timely Data

Singapore-based charity Heartware Network was established in year 2000 to empower the youths in Singapore with opportunities to render their services in the community and the chance to develop their leadership skills. Its volunteers are involved in community projects such as the National Day Parade, tuition for lower primary school students, as well as to provide entrepreneurship opportunities. The charity estimates an annual running cost of S$800,000 and seeks public donations to sustain its operations. But with growing public scepticism in recent years, the charity needed to find a way to ensure greater transparency.

“There are many charities seeking donations, saying that what they do is for public good,” said Mr Tim Goh, 49, a sales manager. “But what would convince me is how the charity handles it finances and what public donations are used for. Knowing this on-time, and not once every year from their annual report would motivate me to donate.”

The Challenge The Heartware Network has been running a series of youth empowerment programmes since year 2000, with the purpose of developing the leadership of the next generation in Singapore. Activities included tuition sessions where youths mentor needy younger children and the YouthBank programme where youths have the opportunities to recruit, organise and manage volunteers for meaningful community projects such as the National Day Parade. These activities also include opportunity and volunteer matching, as well as training sessions. In recent years however, Singapore charities have been facing greater challenges in raising donations and volunteer support. This was widely attributed to the reported mismanagement incidents by other charity organisations. Based on feedback from the public as well as its supporters, Heartware Network decided to work towards ensuring a transparent accounting and resource management system.

ORGANISATION Heartware Network

INDUSTRY Non-for-profit, Charities CHALLENGE Achieving transparency is the first objective of Heartware Network. Secondly, the organisation needed to prepare for staff turnover and ensure that was consistency in training and knowledge management. SOLUTION Cloud-based system to run the accounting system so as to provide large-sum donors a transparent view; resource management and learning system to manage the knowledge transfer in a high staff turnover environment.

BENEFITS Scalability Secure platform, with 99% uptime Low capital expenditure; pay-peruse model Allows for up-to-minute updates

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The Solution Heartware Network then approached local systems integrator AKSAAS for assistance. The charity needed to fulfil a few top-level needs: ensure that donations – especially large sums by single donors – are accounted for as soon as possible, and the details of the donation are made available to the donor and other financial supporters for verifications. Secondly, to better cope with the large number of volunteers, Heartware Network needed to ensure that “intellectual resources” – such as training content for youth leaders – are not lost in transition but retained for future reference. The system also needed to be easily scalable and accessible infrastructure as the high number of users meant that little time should be spent figuring out how the system could be used. AKSAAS then offered Heartware Network a cloud-based solution, one that is scalable to accommodate the changing number of users, and which did not require a high capital expenditure. Called LiveCharity, one of the most distinguishable features is that large-sum donors (of S$10,000 and above) are given user identification and passwords to gain access into the Heartware Network's financial records, as an assurance of credible resource management. This meant that donors with password access would be able to know Heartware N e t w o r k ' s va r i o u s e x p e n s e s s u c h a s salaries, out-of-pocket expenditure on specific projects, and donation amount.

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Staff at Heartware Network noted that this is an effort over and beyond the criteria specified by the Commission of Charities in Singapore, which requires that not-for-profit institutions of a public character post financial records online on an annual basis. The other category of valued resource is the “know-how”, or experience gained by volunteers and staffers. Unfortunately, experience is not something that can be passed to the next incoming group if a staff member or a volunteer leaves the organisation. This meant that the organisation would have to spend more time and financial resource to train. “The fact that the system is scalable, does not require a large upfront investment, is available via Web access and easy to use makes the cloud solution the right system for Heartware Network to implement, said Mr Raymond Huang, founder of Heartware Network. Mr Huang said, “I feel charities should be more open-minded to test cloudbased systems, instead of relying on the memory of staff members to get things done. From feedback received, this is one difficulty faced by many charities in Singapore, that staff members take away the learning and knowledge with them when they leave. Since the infrastructure is usually Web-based, it means staff can access it anywhere if volunteers require assistance, instead of relying on the senior staff members.

Assembling Scalability for Greater Productivity Ikano Retail Asia Adopts Cloud Email Infrastructure

The brand “IKEA” is synonymous with the attitude of modern living: essentials-focused, user-centric, and flexibility for its home furnishing business. The popularity of the brand's ideals has contributed to the rapid growth of the group's business in Asia. This meant an increase in the number of travel and form handling as the team manages its stores across Southeast Asia, and spikes in the volume of emails traffic. How can this be managed for consistency?

“It is great to get my email almost everywhere on Office 365 on my laptop, or mobile phone. No problem with big attachments,” said Mr Steve L., a member of the sales team at Ikano Pte Ltd.

The Challenge Ikano Retail Asia manages four IKEA stores in three countries across Asia: Singapore, Kuala Lumpur in Malaysia and Bangkok, Thailand. The brand's popularity with the cities' increasingly educated and middle-class crowd has also grown throughout the years, which have well over 20 million visitors to its stores.

To maintain its popularity, IKEA has successfully managed a series of marketing campaigns: in-store and online promotions, circulation of its widely-popular catalogue, and other events. This meant more orders, more customer enquiries and the information processing demands have grown. Requests had to be met faster and accurately.

To manage this growth, the team at Ikano first had to manage the spike in internal communications - emails and e-form workflow. Another item on the list was the rapid increase in purchase orders and travel requests. With increase in travelling among its staff, it is more efficient to access forms electronically and process them while out of the office. Looking for the appropriate approving signatories is also a secure process.

ORGANISATION Ikano Pte Group (for IKEA Stores in Singapore, Malaysia and Thailand)

INDUSTRY Retail / Furnishing / Shopping centre / Expansion

CHALLENGE Ikano Retail Asia needed a consistent platform to communicate with employees across different markets, as well as a robust, secure e-forms system which can provide quick request handling workflow.

SOLUTION Cloud-based email system set-up and utility pricing model allows for longterm focused and consistent infrastructure planning. Online PO and travel request system also facilitates faster workflow administration.

BENEFITS Ability to scale with ease within a predictable budget Allows milestones to be better planned by management

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The Solution In 2010, Ikano began to increase its staff strength and support business expansion, it became increasingly challenging to provide messaging and workflow capacity across the three cities.

The risk of losing data from mailboxes as a result of a hard disk crash is greatly reduced. Another plus is the predictable cost associated with adding new users. This meant that resource planning and development could be budgeted with greater accuracy.

For example, the management had to grow the user base in Thailand, Malaysia and Singapore, to sufficiently support each country's market base. The internal hosted email system was not able to scale in a needed timeframe. As its employees began to spend more time shuttling between the different locations, they began to face unpredictable connectivity issues when retrieving emails, due to bandwidth limitation (at times attributed to location factors, e.g. some hotels or airports wireless access), or even issues during log-in. In January 2010, the IT infrastructure team evaluated the cloud-based Microsoft Outlook Web Access (Office365). The process of analysis, evaluation of functionality and performance of potential systems, technical and security testing, training of staff members, and a post-rollout review took six months. The IT team then proceeded to rollout across the three countries. Now, employees at Ikano Retail Asia operations are able to easily to access messages via the cloud-based system, using a Web browser of their choice regardless of platform or device incompatibility. Scalability of the cloud platform also meant that users now have mailboxes with 25GB capacity. This is a sizeable increase over the previous allocated capacity. By using Web browsers the difficulty of re-installing or repairing mailboxes is greatly reduced.

Another cloud system implemented supported purchase requisition, travel requests and travel claims. The team at Ikano worked with vendor JustLogin to put in place a scalable and flexible system, which enabled administrators to give up-to-the-minute approval on requests. “For us, the greatest singular benefit of the cloud-based model is its ability to scale, at a manageable level. This means we can plan for growth milestones in a consistent manner,” emphasised Mr Pat Merican, IT Manager with Ikano Retail Asia. “It boils down to greater and sustainable productivity levels, which is a crucial element of the organisation's success,” said Mr Merican.

Moving the email system to a cloud-based version meant lower costs in back-up operations, minimising installation time, as well as related recovery and set-up cost on limited resources.

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Directory Listing

Cloud Service Providers

71

SaaS Independent Software Vendors

96

Cloud Technology Companies

133

Cloud Training Providers

168

Background 1-Net Singapore is a wholly owned subsidiary of MediaCorp Pte. Ltd., Singapore’s leading media company, with a complete range of platforms spanning television, radio, entertainment productions, movie productions, newspapers, magazines, electronic and digital media. Cloud Services Offering As one of the pioneers of broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with domestic and international connectivity. We provide server support, media management, secure offsite data storage and virtual machines capabilities in a hosted Cloud environment.

Contact Information Name: Andy Ow, AVP Email: [email protected] Tel: +65 6244 7888 CLOUD COMPUTING IN SINGAPORE

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CLOUD SERVICE PROVIDERS

1-Net Singapore Pte. Ltd. 750E Chai Chee Road, #05-03, Technopark@Chai Chee, Singapore 469005 www.1-net.com.sg

CLOUD SERVICE PROVIDERS

Amazon Asia-Pacific Resources Pte. Ltd. 23 Church Street, Unit #10-01, Capital Square, Singapore 049481 http://aws.amazon.com

Background Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services – now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon’s expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of enterprise, government and startup customers businesses in 190 countries around the world. AWS offers over 30 different services, including Amazon Elastic Compute Cloud (Amazon EC2), Amazon Simple Storage Service (Amazon S3) and Amazon Relational Database Services (Amazon RDS). AWS services are available to customers from data center locations in the U.S., Brazil, Europe, Japan, Singapore and Australia. To find out more, please visit:http://aws.amazon.com or email to [email protected]. Cloud Services Offering The AWS Cloud provides the flexibility to build and run applications regardless of a business’ use case or industry. To learn about some of the more popular AWS solutions including Enterprise/Business Applications, Web Apps, Mobile Apps, Social Apps, Gaming, Media Sharing, High Performance Computing (HPC), Big Data, Disaster Recovery & Archive, and Public Sector click here:http://aws.amazon.com/solutions/.

Contact Information Name: Shane Owenby, Managing Director, Asia Pacific Email: [email protected] Tel: +65 6722 0300 Name: James Liu, Director of Business Development, Public Sector, Asia Pacific Email: [email protected] Tel: +65 6722 0312 72

CLOUD COMPUTING IN SINGAPORE

Background Chunghwa Telecom (CHT) is the largest telecom and ICT service provider in Taiwan. Its services range from fixed network, broadband Internet, mobile to data communications. With a R&D team of 1,500 people, CHT has been proactively developing and deploying various ICT products and solutions including IT security, intelligent transportation management systems, cloud- based green building and video surveillance solutions. The Company is listed in both Taiwan Stock Exchange (2412) and New York Stock Exchange (CHT). It has overseas presence and operating subsidiaries in Europe, USA, and major markets in Asia Pacific region including Japan, China, Hong Kong, Vietnam, Thailand, Indonesia and Singapore. In addition to all the cloud infrastructure and resources in Taiwan, Chunghwa Telecom Singapore has set up a cloud site at Equinix Data Center in Singapore. Cloud Services Offering Chunghwa Telecom offers the following types of cloud services: 1. 2. 3. 4. 5.

Computing-as-a-Service Cloud Data Storage Disaster Recovery Private Cloud Appliance (Turnkey Hardware+Software) Content Delivery

Contact Information Name: Benjamin Liu, General Manager Email: [email protected] Tel: +65 6392 2164 Ext 11 CLOUD COMPUTING IN SINGAPORE 73

CLOUD SERVICE PROVIDERS

Chunghwa Telecom Singapore Pte Ltd 20 Kallang Avenue, Level 1 Lobby A, Pico Creative Centre, Singapore 339411 www.cht.com.tw/CHTFinalE/Web/

CLOUD SERVICE PROVIDERS

CITIC Telecom International CPC 1 Fusionopolis Walk, #06-11 Solaris North Tower, Singapore 138628 www.citictel-cpc.com Background CITIC Telecom International CPC ( CITIC Telecom CPC”), a wholly owned subsidiary of CITIC Telecom International Holdings Limited (SEHK: 1883), is a trusted Information and Communication Technology (ICT) solutions provider with multiple branches across Asia Pacific, and a preferred partner by multinational corporations and enterprises. CITIC Telecom CPC’s offerings include: TrueCONNECT TM - an advanced MPLS VPN service which employs state-of-the-art fully meshed network, TrustCSI TM - an integrated suite of information security solutions, and SmartCLOUD - smarter, better and high performance cloud computing solutions which complement the company’s managed network and security solutions. The company provides bestin-class communications and security solutions, along with a comprehensive range of managed services to provide customers optimum efficiency that directly improves business productivity. The company has won numerous global ICT awards and is the first VPN service provider in Hong Kong to receive all three certifications in ISO 9001 - Quality Management System, ISO 27001 - Information Security Management System and ISO 20000 - Information Technology Service Management System. Cloud Services Offering High-availability virtual server (with virtual memory, storage, CPU, network and physical port), email & collaboration, video conferencing, backup, replication & recovery, traffic and application balancing.

Contact Information Name: Wendy Tan, Marketing Manager Email: [email protected] Tel: +65 6580 7457 74

CLOUD COMPUTING IN SINGAPORE

Background Corous360 is a Singapore-based company which started its operations in August 2010 with the vision of providing an integrated suite of end-to-end services for the online gaming industry. Corous360 operates out of offices in Singapore, Indonesia and Malaysia and is the leading independent Games Cloud service provider in Southeast Asia, enabling game developers, publishers and gamers to converge on a common platform and interact in a single community. Corous360 is a subsidiary of DeClout Limited, a public-listed entity listed in the Singapore Stock Exchange and a leader in next generation technology driven services. Cloud Services Offering Corous360 Games Cloud offering is constituted by the 3 layers of services: (a) Games Cloud Infrastructure The first layer involves the provisioning of the necessary computing resources and network infrastructure for hosting games. (b) Unified Payment Infrastructure The second layer involves the provisioning of a system to facilitate online / mobile / pre-paid game payments using a common virtual currency across Southeast Asia. (c) Gamers Community Portal The third layer involves the development of a gamer-focused website, where gamers can access the games that we host, utilise available gamer tools and also interact with one another. Our Games Cloud Infrastructure services have been set up in Singapore, Indonesia and Malaysia, supporting various major publishers including IAH Games, Garena Online Pte. Ltd., MatchMove Games and PT VTC Online Indonesia. Some of the games hosted include ‘FIFA Online 2’, ‘Counterstrike Online’, ‘Heroes of Newerth’, ‘Fairyland 2’, ‘Superstar Live’, ‘Zone 4’ and ‘Granado Espada’. Corous360 helps lower operation costs and minimise business risks for game developers and publishers while enhancing gamers’ experience through its regional connectivity set-up across Southeast Asia. Additionally, Corous360 serves as a onestop shop for game publishers and developers looking for a platform which can effectively help them expand into Southeast Asia. Contact Information Name: Winston Koh, CEO Email: [email protected] Tel: +65 9660 0551

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CLOUD SERVICE PROVIDERS

Corous360 Pte Ltd 29 Tai Seng Avenue, #05-01, Natural Cool Lifestyle Hub, Singapore 534119 www.corous360.com

CLOUD SERVICE PROVIDERS

Exabytes Network (Singapore) Pte Ltd 30 Raffles Place, Level 17 Chevron House, Singapore 048622 www.exabytes.sg

Background Exabytes has specialized in providing web hosting services since year 2001. Ranked No. 1 in Malaysia since 2005 till today, we now serve over 60,000 customers (from individuals, students, small & medium size businesses, to government and public listed companies) in 121 countries and manage over 1,000 servers with 60,000 registered domains. Our products include the latest Cloud Hosting (multi-locations), Domain Name Registrations/Renewals, Business Web & Email Hosting, Reseller hosting, Easy.MY hosted E-Commerce Solution (lets customers instantly start their online shops and sell on Facebook and their websites), CDN (Content Delivery Network), EBuzzzz Voice/Email Marketing, Premium Business Email hosting with Exchange ActiveSync, InstantWebsite, VPS Hosting, Dedicated Servers, Co-Location services, SSL Web Certificate, Kaspersky Hosted Email Security, etc. Cloud Services Offering 1) EBiz Cloud Shared Hosting - For Small and Medium Sized Business Owners who need websites and emails accounts with their own domain names and hosted on Cloud Infrastructure. Cloud technology allows website owners to fully focus on their websites, e-Commerce, products, profits, etc. instead of hardware and the huge cost commonly incurred in upgrading. http://www.exabytes.sg/cloud/hosting/ 2) Flexi Cloud Server - For High Traffic Websites / Portals / Web Applications / Hosting Resellers who require root / administrator access. Cloud is frequently related to better website experience because of its ability to maintain website loading speed even at times of unpredictable web traffic surge. http://www.exabytes.sg/cloud/servers/ 3) Flexi Cloud Nodes - For ISVs (Independent software vendors), Web Developers, Users who need elastic server resources. With cloud, your website or server power is on demand, i.e. website or server power increases instantly during web traffic peak and decreases instantly during web traffic off peak which in turn provides web visitors with optimum website speed and best website experience. http://www.exabytes.sg/cloud/nodes/

Contact Information Name: Roger Lew, Business Development Manager, Exabytes International. Email: [email protected] Tel: +65 6809 6164 76

CLOUD COMPUTING IN SINGAPORE

Background Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. Fujitsu offers a comprehensive range of trusted cloud solutions and services to support business goals - more rapidly, at lower cost, and with greater agility. Cloud Services Offering Fujitsu Cloud Services include standardized IT services which you can use within a very short space of time without having to deal with complex hardware and software. For enterprises that would like to implement their own cloud infrastructure, Fujitsu offers pre-integrated and tested infrastructures for faster implementation and earlier savings with minimum cost outlay. Our cloud services: Operate from a Fujitsu designed, installed and managed, environmentally friendly Singapore-based data center. Feature the widest range of cloud services and most comprehensive range of configurations options. Leverage Fujitsu’s strong heritage in integration and managed services to reduce risks relating to security and performance. Our cloud services can be delivered through three different models: Private Cloud is a standalone environment, built and managed for a single customer and located behind an enterprise firewall. Public Cloud is a shared environment, usually accessed over the internet. Fujitsu has longstanding alliances with public cloud providers including Microsoft and salesforce.com. Fujitsu Trusted Cloud is a hybrid platform which combines the ease of use of a public cloud with the confidence and security of private cloud. Services are hosted in Singapore data centers with secure private connections to your network. Contact Information Name: Danny Lim, Sales Director, Public Sector Email: [email protected] Tel: +65 9145 2495 CLOUD COMPUTING IN SINGAPORE 77

CLOUD SERVICE PROVIDERS

Fujitsu Asia Pte. Ltd. 20 Science Park Road, #03-37, TeleTech Park, Singapore Science Park II, Singapore 117674 www.fujitsu.com/sg/cloud/

CLOUD SERVICE PROVIDERS

Google Asia Pacific Pte. Ltd. 8 Marina View, #03-01, Asia Square 1, Singapore 018960 www.google.com

Background Google’s innovative search technologies connect millions of people around the world with information every day. Founded in 1998 by Stanford Ph.D. students Larry Page and Sergey Brin, Google today is a top web property in all major global markets. Google’s targeted advertising program provides businesses of all sizes with measurable results, while enhancing the overall web experience for users. Google is headquartered in Silicon Valley with offices throughout the Americas, Europe and Asia. For more information, visit www.google.com. Cloud Services Offering Google enterprise products make your users more productive by combining the innovation and ease of use of Google’s consumer products with the features, security and support that your organization requires. We offer solutions to meet the needs of organizations of all sizes for productivity and collaboration, maps for business, and cloud services. For more information, visit cloud.google.com.

Contact Information Name: Cathy Yum, Head, Enterprise Marketing, Asia Email: [email protected] Tel: +65 6521 8376 78

CLOUD COMPUTING IN SINGAPORE

Background Iconz-Webvisions is Asia Pacific’s premier Cloud and managed services provider. We help businesses take advantage of the power of the Internet - seamlessly and effortlessly using cloud technologies. As a service provider in the business for over 20 years, we are committed to delivering flexible solutions and a superior customer experience, locally and regionally, thus making us the preferred, trusted business partner. Since 1992, Iconz-Webvisions has enabled over 100,000 customers in 40 countries with more than 70% originating from Asia. We operate seamlessly across 7 key markets and have the largest pan-Asian footprint of cloud hosting facilities in Asia Pacific covering Singapore, Malaysia, China, Hong Kong, India, New Zealand and Australia. We take pride in our strong track record, cloud expertise and our ability to understand our customer needs to provide the right solutions. Cloud Services Offering The Iconz-Webvisions Cloud is an Infrastructure service consisting of best-ofbreed enterprise class hardware, and industry leading virtualization solutions brought together to deliver a cost effective, resilient and scalable solution to our customers. Our Virtual Machine solutions have been designed to be robust, resilient and fast. These solutions have plug and play access to a multitude of services including Virtualized Storage, Firewalls and a managed suite of services supported by the highly skilled Iconz-Webvisions technical team of engineers. For those customers looking for even higher levels of service, the Iconz-Webvisions cloud solution comes with options that include clustered blades, high performance servers, incorporating redundancy and High Availability technologies.

Contact Information Name: Dennis Wee, Country Manager (Singapore) Email: [email protected] +65 6773 9388 Tel: CLOUD COMPUTING IN SINGAPORE 79

CLOUD SERVICE PROVIDERS

Iconz-Webvisions 75 Science Park Drive, #02-06/07, Singapore Science Park 1, Cintech II, Singapore 118255 www.iconz-webvisions.com

CLOUD SERVICE PROVIDERS

Kronicles (Singapore) Pte. Ltd. 51 Changi Business Park Central 2, #09-12, The Signature, Singapore 486066 www.kronicles.asia

Background The Kronicles Objective Kronicles aims to lead the enterprise data management industry in Asia with the support of a unique and innovative business model and technologies that provide the ultimate protection for critical and sensitive data. The Kronicles Solution Headquartered in Singapore, Kronicles addresses the growing challenges of data storage and recovery in six countries in the Asia Pacific: China, India, Indonesia, Malaysia, Philippines and Singapore. Kronicles Backup as a Service delivers a fully managed solution that provides onsite hardware, connectivity and off-site data storage and replication as a fully managed service, paid for on a monthly basis. Cloud Services Offering Kronicles BaaS (Backup as a Service) consist of provision of a Peripheral On-Site Device that backups company data of up to 30 days and a replicate of this backup data at our Data Center. This is to provide for Business Continuity requirement when the need arises. The service is available on a subscription agreement for 36 months.

Contact Information Name: Timothy Ding, Director Email: [email protected] Tel: +65 6741 1555 80

CLOUD COMPUTING IN SINGAPORE

Background M1 is a leading full-service provider of mobile, fixed communications, data centres & cloud services in Singapore. With a strong emphasis on innovation, M1 prides itself on providing cost-effective and customised solutions to encourage growth and success for businesses of all sizes. M1 Cloud Services offers a growing suite of cloud solutions for businesses. It is designed to help companies increase productivity at low costs through scalable computing resources and advanced software services that used to be available exclusively to large enterprises. Being the first operator to launch and provide both ultra-high-speed fibre broadband services on Next Generation Nationwide Broadband Network (NGNBN) in September 2010 and nationwide coverage of 4G network in September 2012, M1 is now ready to enhance its offering with M1 Cloud Services, by providing highspeed internet connectivity for companies to access their services. Cloud Services Offering M1 Cloud Servers Cloud Servers represent the next-generation of cloud computing technology by offering virtualised computing resources to both SMEs and large enterprises. With M1 Cloud Servers, businesses can maximise resource utilisation while enhancing the security, scalability and flexibility of on-demand computing power. M1 SecureStorage SecureStorage is a cloud storage service that offers military-grade security and data protection through advanced encryption (256-bit AES) and Transport Layer Security (TLS) technology. This way, businesses can safely access, back up and share sensitive corporate data online. M1 DesktopProtect DesktopProtect effectively protects laptops, desktops and servers from viruses, malwares and web threats. Powered by the global leader in cloud security, DesktopProtect is designed to provide round-the-clock protection for computers.

Contact Information Name: Willis Sim, Deputy Director Email: [email protected] Tel: +65 6655 1111 CLOUD COMPUTING IN SINGAPORE

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CLOUD SERVICE PROVIDERS

M1 Limited 10 International Business Park, Singapore 609928 www.m1.com.sg/enterprise

CLOUD SERVICE PROVIDERS

Microsoft Singapore 1 Marina Boulevard, #22-01, One Marina Boulevard, Singapore 018989 http://www.microsoft.com/singapore/cloud/

Background Microsoft is the worldwide leader in software, services and solutions that help people and businesses throughout the world realize their full potential. Today, over twenty million businesses and over a billion people use Microsoft cloud services. Together with our partners, Microsoft is committed to delivering a broad set of enterprise-ready products and business solutions that build on what you already know. Cloud Services Offering Microsoft provides a range of cloud services which include software, platforms and data centre infrastructure. These cloud services include: Microsoft Windows Azure is an open and flexible cloud platform that enables you to quickly build, deploy and manage applications across a global network of Microsoft-managed datacenters. Microsoft SQL Azure is a highly available and scalable cloud database service built on SQL Server technologies. Microsoft Office 365 is a suite of combined services that brings together cloud versions of our most trusted communications and collaboration products. Microsoft Dynamics CRM Online provides a powerful CRM software delivered as a cloud service. Microsoft Windows Intune allows you to manage your PCs, protect them from malware and other threats, and ensure that they have the latest Windows upgrades - all from just one simple web-based console. Microsoft has also built private cloud infrastructure with partners for next generation mission critical data centres with its Windows Server, SQL Server, Virtualization, Security and Infrastructure Management solutions. Please visit http://www.microsoft.com/singapore/cloud/ to view the full range of Microsoft cloud services.

Contact Information Name: Central Marketing Group Email: [email protected] Tel: +65 6888 8899 82

CLOUD COMPUTING IN SINGAPORE

Background Headquarter in Singapore, NEC STEE Cloud Services; a leading Cloud Service Provider is a joint venture company between NEC APAC ST Electronics (InfoSoftware Systems). We operate in one of the Most Trusted and Secure Cloud Platform in Singapore characterized by 2NTier3+ DC with high levels of flexibility, scalability and security. With the combined strengths of both NEC and STEE, we deliver an unique integration of enterprise-class infrastructure, a comprehensive cloud platform, unmatched expertise in hybrid-cloud design and one of the first comprehensive security capabilities to both Public and Private institutions. Cloud Services Offering NEC STEE Cloud Services investing heavily in offering private, public or hybrid cloud computing services that your business demands today. Our service portfolio is on the following areas: Application Hosting & Management Backup & Disaster Recovery Testing & Development Security Software as a Service

Contact Information Name: Thoo Wee Meng, Chief Commercial Officer Email: [email protected] +65 6372 8252 Tel: Mobile: +65 9027 2720 CLOUD COMPUTING IN SINGAPORE

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CLOUD SERVICE PROVIDERS

80 Bendemeer Road, #07-03 Hyflux Innovation Centre, Singapore 339949

CLOUD SERVICE PROVIDERS

NewMedia Express Pte Ltd / nGrid Ascenix Singapore Data Centre, 25 Kallang Avenue, #05-04, Singapore 339416 http://ngrid.sg/main/home/

Background nGrid, led by NewMedia Express, offers Software-as-a-Service applications using blade server infrastructure provided by Fujitsu Asia, the group’s designated hardware vendor and systems integrator. The consortium members include: 1.

NewMedia Express, a web hosting and managed services provider.

2.

Fujitsu Asia, a high performance computing hardware vendor and system integrator.

3.

1-Net Singapore, a telco-class Internet Data Centre and info-communications technology solutions provider.

4.

Microsoft Singapore, a leading software vendor.

5.

Advanced ERP, an enterprise applications developer.

Cloud Services Offerings Compute-as-a-Service Storage-as-a-Service Software-as-a-Service

Contact Information Name: Alan Woo, CTO Email: [email protected] Tel: +65 6396 7188 84

CLOUD COMPUTING IN SINGAPORE

Background NTT Singapore a wholly-owned subsidiary of NTT Communications (NTT Com) provides coverage in the Asia-Pacific region, the Americas, Europe, Middle East and Africa. Leveraging its world-class infrastructure, NTT Com provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environment of our valued clients. NTT Com’s cloud-ready infrastructure includes an IPv6-compliant Global Tier-1 IP network, the Arcstar Universal One VPN network reaching over 150 countries, and more than 120 secure data centers worldwide. NTT Singapore is the regional headquarters for NTT Com for Asia Pacific region. TM

Cloud Services Offering NTT Communications Enterprise cloud is an enterprise-grade, utility-based cloud service that allows any company to simplify adoption on the cloud. Enterprise cloud’s simplicity makes it flexible and scalable to meet ever changing needs of companies through the availability of the service on its own or as a custom built hybrid cloud. Situated in NTT Communications state-of-the-art Data centers globally, it is inter-linked via our industry-leading Tier-1 global IP network, for a seamless user experience. Both private and public cloud services are available in Singapore. Services offered:

     

Global Cloud service & Global Virtualization service (GVS) Managed Security service (MSS) Backup & Restore-as-a-service Storage-as-a-service Monitoring-as-a-service Connectivity : NTTi-net (ISP), Tier 1 Global IP Network, Global IP-VPN, Global e-VLAN

Contact Information Name: Zeena Saleem, Sales Director Email: [email protected] Tel: +65 6438 3101 CLOUD COMPUTING IN SINGAPORE

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CLOUD SERVICE PROVIDERS

NTT Singapore Pte Ltd 20 West Pasir Panjang Road, #11-28, Mapletree Business City, Singapore 117439 www.sg.ntt.com

CLOUD SERVICE PROVIDERS

OpSource Inc. 6 Temasek Boulevard, #26-01 to 05, Suntec Tower Four, Singapore 038986 www.opsource.net

Background OpSource provides cloud and managed hosting solutions that enable businesses of all sizes to accelerate growth and scale operations while controlling costs and reducing IT infrastructure support risks. More than eight hundred Software-as-aService ISVs, cloud platform providers, carriers and enterprises rely on OpSource’s expertise, experience and agility to operate high-availability, business-critical hosting environments. Our industry-leading Application Operations service goes beyond traditional hosting by providing application management, change management, performance management and application optimization. OpSource Cloud TM is the first cloud to bring together the flexibility, availability and community of the public cloud with the security, performance and control the enterprise demands. Cloud Services Offering OpSource Solutions for Cloud Platforms provide the integration, engineering, marketing and sales support required to launch and scale cloud-based solutions. Our solutions are comprised of our best- of-class services, including:

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OpSource Cloud Hosting is the first Cloud solution to meet enterprise production application requirements for security, control, performance and ease of integration.

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OpSource Managed Hosting includes management of the network, collocation, servers, networking equipment and the operating system. Our Managed Hosting platform is SAS 70 and PCI compliant.

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OpSource Application Operations includes application deployment and change management, database management, performance and optimization management.

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OpSource Business Operations includes a billing customer lifecycle management system, analytics and outsourced end-user support services.

Contact Information Name: Jon Beck, SVP Worldwide Alliances and Channels Email: [email protected] Tel: +65 4085 6720 86

CLOUD COMPUTING IN SINGAPORE

Background PTC specializes in providing enterprise data management solutions and services to manage the challenges and enterprise customer data. Our total commitment and vision on data management services empower our customers to achieve greater performance, investment protection and maximum value. Our knowledge domain is the ability to manage mission-critical data. We offer consultancy to our customers on issues on complexity of IT infrastructures, bandwidth resources, disaster recovery, storage growth of data and total cost of ownership. Our solutions simplify data management, data access and improve network performance. PTC is the choice for many ISPs, leading enterprises, institutions and government. Cloud Services Offering Cloud Computing is delivering real business value to organizations. Enterprise Cloud computing is used in various industries like Manufacturing, Financial Services, Government, Defense, Life Science and Education. IT organizations are under significant pressure to create, deliver and maintain flexible IT services that enable the business to respond quickly to changing business conditions. This growing need to support business agility requires a more dynamic, automated data centre infrastructure. Virtualization provides a reliable, flexible platform that makes it possible to leverage existing infrastructure while eliminating hardware dependencies and creating dynamic, standardized software containers that can be moved and changed on demand. We provide utility computing service provides computational and storage resources as service where it is being consume and pay for on a per-use basis. Commercial utility computing service allows companies to offload from having to invest massively in IT infrastructure for occasional high load processing and storage needs. Private and Public Cloud Infrastructure On Demand (Compute/Storage/OS) Application On Demand Contact Information Name: Yee Rok Seng, Sales Manager Email: [email protected] Tel: +65 6282 0255 CLOUD COMPUTING IN SINGAPORE 87

CLOUD SERVICE PROVIDERS

PTC SYSTEM (S) Pte Ltd 29 Tai Seng St, #04-01, Jackson Design Hub, Singapore 534120 www.ptcsys.com.sg

CLOUD SERVICE PROVIDERS

ReadySpace (SG) Pte Ltd 20 Ayer Rajah Crescent, #09-29, Technopreneur Centre, Singapore 139964 www.readyspace.com

Background ReadySpace is an IT hosting Provider where it has offices in Singapore, Hong Kong, and Malaysia. We deliver a wide range of services to businesses of all sizes and kinds around the world. Our services include Shared Hosting Server, Virtual Private Server (VPS), Video Streaming Server, SMS Server, Exchange Server, Email Security and many more. ReadySpace provides competitive pricing with above industry service and support level. We differentiate ourselves from others through providing the highest service levels in Security, Availability, and Scalability. Cloud Services Offering ReadySpace Cloud Services is designed for specifically for you to easily pick and choose any types of online software, domain names and computing resources in 1 central location. It is a platform not just selling SaaS or IaaS, but a combination of both and more. The platform allow our users to purchase, upgrade, downgrade any resource types at anytime they needed based on daily billing block. The following are just some of the example of what ReadySpace Cloud Services consist: a. SitesOnCloud b. ServerOnCloud c. BackupOnCloud d. MailOnCloud e. Cloud Applications f. Domain Names g. SSL Certificates h. And many more Frequent workshops are also conducted at easy locations for you to spark off in using ReadySpace Cloud. Speak to our consultants today to find out how you can benefit from ReadySpace Cloud Services. Contact Information Name: David Loke, Sales Director Email: [email protected] Tel: +65 6496 0090 88

CLOUD COMPUTING IN SINGAPORE

Background Founded in 1999, salesforce.com is the enterprise cloud computing pioneer, c a t a l y s t a n d e va n g e l i s t , w i t h m o r e t h a n 1 0 0 , 0 0 0 c u s t o m e r s . U s i n g salesforce.com’s social and mobile cloud technologies, companies can connect with customers, partners and employees in entirely new ways. Based on salesforce.com’s real-time, multitenant architecture, the company’s platform and apps give customers the tools to create a social front office and revolutionize the way they sell, service, market, collaborate, work and innovate. Cloud Services Offering With salesforce.com’s six product lines, the Sales Cloud, the Service Cloud, the Marketing Cloud, Salesforce Chatter, Work.com, and Salesforce Platform, companies have the tools to create a true social front office. Salesforce Sales Cloud: Companies can grow their business with the world’s #1 sales app, Salesforce Sales Cloud. The Sales Cloud empowers companies to connect with their customers in new ways to sell better in the social era. Salesforce Service Cloud: The Service Cloud is the #1 app for customer service and support according to Gartner and Forrester. With more than 34,000 customers, the Service Cloud enables companies to deliver transformational customer service, engaging their customers in entirely new ways. Salesforce Marketing Cloud: Companies can now listen, engage, advertise and measure social media marketing with the Marketing Cloud. Salesforce Chatter: Salesforce Chatter is the industry’s leading enterprise social network that enables companies to achieve breakthrough collaboration and productivity. Salesforce Work.com: Work.com uses the latest social and mobile cloud technologies to help companies align, motivate and drive performance. Salesforce Platform: The Salesforce Platform is the world’s leading enterprise cloud platform, enabling companies to deliver a new era of social and mobile apps with unparalleled levels of speed, touch and trust.

Contact Information Name: Cecily Ng Wai Sze, Enterprise Sales Director, Asia Pacific Email: [email protected] Tel: +65 6302 5858 CLOUD COMPUTING IN SINGAPORE

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CLOUD SERVICE PROVIDERS

Salesforce.com Singapore Pte. Ltd. 9 Temasek Boulevard, #40-01, Suntec Tower 2, Singapore 038989 www.salesforce.com/ap

CLOUD SERVICE PROVIDERS

Savvis, A CenturyLink Company 50 Raffles Place, #36-01, Singapore Land Tower, Singapore 048623 www.savvis.com

Background Savvis, a CenturyLink Company (NYSE: CTL), is a global leader in cloud infrastructure and hosted IT solutions for enterprises. Nearly 2,500 unique clients, including more than 30 of the top 100 companies in the Fortune 500, use Savvis to improve service levels and harness the latest advances in cloud computing. Savvis operate 54 Data Centers worldwide and is positioned as a leader in the Gartner Magic Quadrant for Cloud Infrastructure as a Service and Web Hosting. CenturyLink is the third largest telecommunications company in the United States and is an S&P 500 company, included among the Fortune 500 list of America’s largest corporations. Cloud Services Offering Savvis offers a full suite of enterprise-class cloud services, which are engineered and deployed to meet global computing needs. From shared, dedicated and hybrid cloud solutions to fully virtualized data centers, Savvis Symphony cloud services are part of a complete portfolio of IT solutions including managed services, colocation, consulting services and network services. Savvis Symphony’s portfolio of industry-leading cloud-computing services include:-

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Savvis Symphony Dedicated, a secure dedicated private hosted cloud infrastructure that allows enterprises to rapidly scale the environment to keep up with business demands

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Savvis Symphony Open, a multi-tenant public cloud infrastructure that provides clients with the benefits of rapid scalability of capacity to meet seasonal or unforeseen demand for IT resources in a highly available, virtualized hosting environment

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Savvis Symphony VPDC, a multi-tenanted cloud with multi-tiered security and multitiered Quality of Service (QoS) levels that allows enterprises to quickly and securely design and deploy a complete set of enterprise-class data center assets at an hourly billing with no long-term commitments



Savvis Symphony Database, a cloud service that offers customers the ability to quickly provision enterprise databases like Oracle Enterprise Edition or Microsoft SQL Server solution in a virtualized environment at a lower fee

To enable Savvis’ cloud clients to gain access to leading orchestration, brokerage, management and governance solutions better, Savvis launched the Savvis Enterprise Cloud Ecosystem Program in August 2012, which brings additional flexibility to Savvis’ enterprise cloud computing environment through partnerships with innovative cloud technology providers like BMC, Compuware, Rackware, ServiceMesh amongst other technology providers that complement her private, hybrid and public cloud environments. For more information about our Enterprise Cloud services, please visit http://www. savvis.com/en-us/infrastructure-services/enterprise-cloud/pages/home.aspx Contact Information Name: Wu Jian Cheng, Assistant Business Development Director Email: [email protected] Tel: +65 6768 8061

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Background SingTel is the largest cloud service provider to businesses in Singapore. In June 2008, the Infocomm Development Authority (IDA) of Singapore appointed SingTel, in collaboration with leading providers, to deliver affordable and secure software, computing power and storage on-demand to government agencies. This lowers operations cost and increases business agility thereby giving enterprises the flexibility, reliability and scalability to size ICT resources easily. To date, SingTel has more than 150,000 business cloud users and over 800 enterprises using their cloud services and solutions. It has also achieved Best Cloud Service at the Asia Communications Awards 2011. Cloud Services Offering SingTel PowerON is a comprehensive suite of cloud solutions and services for businesses. It provides instant, low cost, scalable and secure business cloud solutions to SMEs and MNCs without having to incur high upfront investment costs. There are four categories of services under SingTel PowerON namely Connectivity On Demand This service allows businesses to increase and decrease bandwidth according to their needs within minutes through an easy to use web portal. Infrastructure On Demand This is SingTel’s infrastructure-as-a-service which offers virtual server, networking, storage and computing resources on demand. Compute On Demand is for Enterprises and ezCompute On Demand for SMEs. In addition, SingTel has Alatum Services which caters primarily to the government agencies’ computing needs. Applications On Demand Applications On Demand is SingTel’s suite of software-as-a-service solutions. As businesses need not contend with nor pay for continuous upgrades, patch releases, disaster recovery testing and software license management, companies can increase business agility and reduce running costs. More details can be found at www.mybusiness.com Managed Services On Demand Managed Services On Demand provides businesses with Unified Communications and Security Services without the need to invest in hefty capital expenditure. Security On Demand offers enterprise-grade protection of your company’s internet, email, laptop and servers from security threats. Contact Information Name: Clement Lim, Deputy Director Email: [email protected] Tel: +65 6446 7378

CLOUD COMPUTING IN SINGAPORE

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CLOUD SERVICE PROVIDERS

Singapore Telecommunications Limited 7 Bedok South Road, Singapore 469272 www.singtel.com/poweron

CLOUD SERVICE PROVIDERS

SoftLayer Technologies Asia Pte. Ltd. 29A International Business Park, Singapore 609934 www.softlayer.com

Background Spanning 13 data centers in the United States, Asia and Europe and a global footprint of network points of presence, SoftLayer operates a global cloud infrastructure platform built for Internet scale. With 100,000 servers under management, SoftLayer ’s modular architecture provides unparalleled performance and control, with a full-featured API and sophisticated automation controlling a flexible platform that seamlessly spans physical and virtual devices for secure, low-latency communications. SoftLayer is the largest privately held Infrastructure-as-a-Service (IaaS) provider in the world with a portfolio of 25,000 leading-edge customers from Web startups to global enterprises. Cloud Services Offering CloudLayer brings you cloud enabled computing, storage and content delivery built on SoftLayer’s core advantages and longtime leadership in automated, ondemand data center services. CloudLayer provides advantages and capabilities not found with other cloud services. Besides operating as stand alone solutions, every Cloud service can seamlessly interface with SoftLayer’s dedicated servers and automated services to create a fully integrated computing environment with unprecedented interoperability and efficiency. Finally, you can have the scalability that makes the cloud incredible without the sacrifices in performance, flexibility and security.

Contact Information Name: Sales Email: [email protected] Tel: +65 6622 2231 92

CLOUD COMPUTING IN SINGAPORE

Background StarHub prides itself as a trusted business partner that looks after the unique needs of every business. As a firm believer of innovation, StarHub puts great significance in challenging ever-changing industry trends to create forward thinking and cuttingedge solutions that propel businesses forward. Today, StarHub offers a growing suite of trusted solutions ranging from network to mobility services that allow companies to optimise productivity at lower costs. StarHub Cloud Solutions presents the latest suite of solutions that hinges on cloud computing to help businesses achieve exponential growths. Boosted by the ultrahigh speed fibre-based Next Generation Nationwide Broadband Network, StarHub Cloud Solutions are able to harness the power of cloud and translate it to effective solutions that truly transform businesses. With cloud capabilities spanning across software and infrastructure as a service categories, StarHub takes care to ensure that every business - from small start-ups to Independent Software Vendors - is able to fully optimise their benefits off the cloud. As a trusted info-communications service provider, StarHub will always stay committed to providing reliable, resilient and scalable solutions that businesses can always count on. Cloud Services Offering StarHub Cloud Solutions can help your enterprise do much more than cut IT costs and complexities. Now you can enhance productivity and efficiency, improve customer experience and boost your organisation’s edge in innovation. Be betterequipped to adapt to the changing demands of your business, without the hefty costs of infrastructure and start-up costs with StarHub Cloud Solutions.

Software-as-a-Service (SaaS) Business Productivity Software  Business Email  Secure Online Storage  Office Web Applications  Business Instant Messaging Accounting and Inventory Management Application Lifecycle Management E-HRM Management Email Security Web Security

Infrastructure-as-a-Service (IaaS) Argonar - an agile and flexible IaaS platform that allows on-demand scalability with carrier- grade connectivity 

Speed & Simplicity - 3 simple steps to set up your cloud servers

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C o n t r o l & F l e x i b i l i ty - S c a l a b l e computing capabilities catered for your business

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Trusted Reliability - DDoS protection, e n h a n c e d s e c u r i t y, r e s i l i e n t infrastructure & 24/7 technical support

Contact Information Name: Dev Mohn Sudhir, Solution Marketing Manager Email: [email protected] Tel: +65 6825 7746

CLOUD COMPUTING IN SINGAPORE

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CLOUD SERVICE PROVIDERS

StarHub Ltd. 67 Ubi Avenue 1, #05-01, StarHub Green, Singapore 408942 www.starhub.com/business

CLOUD SERVICE PROVIDERS

Tata Communications International Pte. Ltd. 35 Tai Seng Street, #06-01, Singapore 534103 www.tatacommunications.com

Background Tata Communications is a leading global communications and enterprise IT service provider that owns and operates the world’s most advanced subsea cable network, delivering first class infrastructure, enterprise solutions and partnerships to carriers and businesses worldwide. Tata Communications’ network is truly global, extending from developed markets to the world’s fastest growing emerging economies. The $2.75 billion company is the flagship telecoms arm of the $100.09 billion Tata group. Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and its ADRs are listed on the New York Stock Exchange. (NYSE: TCL) Cloud Services Offering InstaCompute is a flexible, scalable, pay-per-use, cloud-based computing service that gives you near-instant access to processing power, storage and bandwidth that you can scale up or down as your computing needs demand. Brought to you by global leader Tata Communications, InstaCompute enables you to meet core initiatives such as lowering Total Cost of Ownership (TCO), achieving business continuity and rapidly bringing new services to market. When using InstaCompute you can choose to use resources in Hyderabad, India or Singapore. Both locations are Tata Communications’ data centers and connected into Tata Communications’ wholly owned-and-operated IP backbone and MPLS network - which is one of the world’s largest, reaching everywhere you do business.

Contact Information Name: Alex See Toh, Sales Director, Data Centre Hosting Email: [email protected] Tel: +65 6632 6700 94

CLOUD COMPUTING IN SINGAPORE

Background Meeting challenges of your extended enterprise For enterprises and government agencies around the world, like yours, we are a leading provider of global IT, security, and communication solutions, with one of the world's most connected IP networks. We combine our broad range of strategic solutions, services, and expertise to help some of the world's largest organizations including 96% of the Fortune 1000 - and governments - meet the challenges of their increasingly extended enterprises. Cloud Services Offering Computing as a Service (CaaS) - Enterprise-Ready, Flexible, On-Demand Computing If you're looking beyond your own four walls for computing resources, when you look to the cloud, what you get has to be real. You need servers and storage ready to meet your needs. Network connections that perform. Security you can trust. Dynamic management tools that let you make changes in real-time and give you visibility into your environment. Verizon Business delivers an enterprise-ready on-demand computing platform with Computing as a Service (CaaS). CaaS Addresses Your Biggest Concerns:

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Security – Be confident knowing your data and networks are secure from the outside-in – we offer a secure, PCIcompliant, Verizon Security Management Program – certified, and SAS70 Type II audited environment.

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Flexibility – Choose infrastructure components (network, physical or virtual servers, storage, and management levels) that are right for your business demands.

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Reliability – Built-in intelligence that enables servers to be re-deployed quickly in the event of a problem – every CaaS server is a highly available server resource.

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Control – Respond quickly to business conditions and maintain control over your infrastructure configuration and capacity with our CaaS Customer Portal.

Cloud Storage On-Demand Storage That Is Fast, Reliable, Secure and Available Around the Globe Verizon Cloud Storage addresses your business need for scalable storage for your nontransactional data with a cloud-based storage solution designed to support your fluctuating demands. This solution gives you the ability to store fixed data that is infrequently accessed but still an asset to the business by enabling quick uploads to a delivery network available around the globe. Contact Information Name: Andy Choy Email: [email protected] Tel: +65 6248 6597 (office) +65 8383 1363 (Mobile)

CLOUD COMPUTING IN SINGAPORE

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CLOUD SERVICE PROVIDERS

Verizon Business 20 Raffles Place, #15-00 Ocean Tower, Singapore 048620 www.verizonbusiness.com

SAAS INDEPENDENT SOFTWARE VENDORS

Advanced ERP Projects LLP 9 Temasek Blvd, #31-00, Suntec Tower 2, Singapore 038989 www.dreamapps.com Background DreamApps is a customizable browser-accessed enterprise operating system, implemented in Java, that provides core services and applications covering ECommerce, Configurator, E-Procurement, Exchange, Site Navigator, Sales Automation, Fulfilment, Invoicing, Collection, Payments, Cash Management, Customer Support, Bugs Tracking, Warranty Management and Knowledge Base. Cloud Services Offering Applications covering E-Commerce, Configurator, E-Procurement, Exchange, Site Navigator, Sales Automation, Fulfilment, Invoicing, Collection, Payments, Cash Management, Customer Support, Bugs Tracking, Warranty Management and Knowledge Base.

Contact Information

Name: Julie Ngau, Manager Email: [email protected] Tel: +65 9248 3311 96 CLOUD COMPUTING IN SINGAPORE

Background Alpsoft is a leading provider of backup and recovery services across any infrastructure, on any platform, over any period of time. Since its inception in 2002, AlpSoft has made significant contributions to the growth of customers by providing end to end solution services on Web, Mobile, Development, Hosting, Infrastructure, Outsourcing. Cloud Services Offering Atempo Live Backup is an enterprise-level data protection solution that automatically backs up corporate data. With its unrivalled continuous data protection technology, Atempo Live Backup provides a transparent solution that has no impact on end user performance or network workload. With Atempo Live Backup, customers have the peace of mind that their laptops and desktops are automatically and continuously backed up—with all system information available for instant recovery if a laptop crashes or is lost or stolen. Atempo Live Backup gives end users the ability to recover their own files, while IT administrators can centrally manage all distributed data assets. Today, Atempo serves thousands of customers around the world through a sales and support network of over 200 resellers and partners. Atempo Live Backup Service Meet critical business continuity requirements on desktop and laptop Innovative award-winning product Encompass data recovery management, storage security, continuous data protection and regulatory compliance Pay per use, no software/hardware investment Fully automated continuous backup solution for desktop/laptop users

Contact Information Name: Eric Chong, IT Service Manager Email: [email protected] Tel: +65 6273 2018 CLOUD COMPUTING IN SINGAPORE

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SAAS INDEPENDENT SOFTWARE VENDORS

AlpSoft 60 Alexandra Terrace, #09-11, The Comtech Lobby C, Singapore 118502 www.alpsoft-tech.com

SAAS INDEPENDENT SOFTWARE VENDORS

Aqayo Pte. Ltd. 3 Fusionopolis Way, Symbiosis #05-20, Singapore 138633 www.aqayo.com

Background Aqayo is a software company that develops smart & more social recruiting software for today's connected world. Aqayo's innovative, customizable, and user-friendly web-based e-recruitment system allows businesses to monitor and coordinate their recruitment activities while building better employer branding. Cloud Services Offering Our recruiting SaaS solution offers the following features to help optimize the speed, cost-effectiveness and ease of recruiting: Beautifully designed, fully customisable, integrated web careers portal with LinkedIn integration Job Posting and ad distribution Candidate Management & Powerful candidate search Seamless online Job Applications & Automated resume parsing Online job questionnaires Reporting One click email communication Interview Feedback & Notes tracking Document storage (Education certificates, IDs, etc.) Tasks, Reminders & Watch lists Recruitment Agency Management portal (for corporate recruiters)

Contact Information

Name: Julien Arnaud, Sales Director Email: [email protected] Tel: +65 6304 5331, 800 852 3881 (toll-free) 98 CLOUD COMPUTING IN SINGAPORE

Background We are an Enterprise open source and cloud technology solutions company. The technology world today is a complex place. On the one hand there are multiple technology choices available. On the other, every business problem has a multitude of facets. It is, therefore, important to study each factor methodically and then join the right components together to build a meaningful and cohesive solution. At Ashnik, we have done it time and again for business of all sizes across geographies. We bring you IT solutions based on open source and cloud technology for your Enterprise class IT Infrastructure needs that encompasses setting up of cloud services, virtualization, providing middleware and database solution. We are a Singapore based company with network across ASEAN and India region. Our Vision Our vision is to be a trusted business partner to companies on both the demand and supply side of Enterprise IT Solutions. We are loyal champions of Open Source and Cloud technologies. We are driven by the passion to deploy efficient technology solutions and help our clients to improve their ability to grow rapidly while lowering operating costs, thereby improving bottom-line. As a part of our mission to spread the usage of Open Source and Cloud technologies, we work very closely with solution providers to expand their footprint in Asia Pacific Region. By bringing together all stakeholders, we seek to make a significant impact on in this rapidly growing marketplace. Cloud Services Offering Ashnik brings a true cloud database - 'Postgres Plus Cloud Database' to ASEAN market as an exclusive master partner of EnterpriseDB. Postgres Plus Cloud Database automatically provisions PostgreSQL or Postgres Plus Advanced Server databases in single instances, high-availability clusters, or application development sandboxes across public and private clouds or traditional data center hardware deployments. Cloud Database allows large enterprises and service providers to offer elastic and highly scalable database-as-a-service (DBaaS) environments while freeing DBAs and application developers from the rigors of setting up and administering modern and robust database environments. In minutes, Cloud Database configures new Postgres database clusters with: Streaming binary replication Self-healing high-availability Automatic failover Connection Pooling Load balancing In addition, Cloud Database provides automatic scaling of storage resources and cluster replicas when a database cluster reaches user-defined thresholds for disk space and connections, providing around-the-clock responsiveness to unpredictable load demands on your database infrastructure. Contact Information Name: Sachin Dabir, Director Email: [email protected] Tel: +65 6438 3504

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SAAS INDEPENDENT SOFTWARE VENDORS

Ashnik Pte. Ltd. 63 Robinson Road #06-16 Afro Asia Building www.ashnik.com

SAAS INDEPENDENT SOFTWARE VENDORS

Astoria Consulting Pte. Ltd. 30 Toh Guan Road, #07-03, Singapore 608840 www.astoriaconsulting.com

Background Astoria Consulting is founded in 2003. From serving our core market of the marine industry, we have developed deep insights into the management of time, resources and schedules with dynamic, emergent work scope; and have successfully implemented solutions for marine firms and contractors, as well as shipyard/consortiums. Notable awards and recognition: Nominated for Microsoft Innovation Award 2008 A*STAR MVP Award 2009 (Joint R&D project with A*STAR, deemed to have biggest impact on industry) Ministry Of Transportation Award (MERIT) 2010 Recognized by Singapore's Minister for Trade and Industry, Mr. Lim Hng Kiang, for innovation in the marine and offshore sector Cloud Services Offering Astoria Consulting's AstorTime technology automates and help streamlines shipyard's operations by allowing close monitoring of own workforce and subcontractors for project costing and management. Our software solution is built on Microsoft's latest technologies and is entirely web-based to give maximum flexibility and to minimize installations and deployment costs. A shipyard is a complex environment with production being performed by both own and sub-contracted workers. Management of the production man-hours deployed in order to meet schedules and overcome unforeseen problems is vital but cumbersome and prone to human errors. Proper control and allocation of labor and costs to jobs and sub-contractors often helps determine profitability of a project. With this insight, our products are built fully customized for the marine industry and its processes.

Contact Information

Name: Dominic Loke, CEO Email: [email protected] Tel: +65 6444 2848 100 CLOUD COMPUTING IN SINGAPORE

Background AXIOM IT SOLUTIONS PTE LTD focuses in bringing about the benefits of Cloud Computing and Mobility to our customers in Singapore and in the region. We work closely with leading Cloud Service Providers like Microsoft, SingTel, IBM, etc, in offering public cloud solutions as well as design & build private cloud infrastructure for Large Enterprises, SMEs and IHL. Our R&D team specializes in developing cloud based mobility solutions for Telcos. We also build customized mobile applications for Enterprises, on IOS, Android and Windows 8 devices. We have recently been awarded the TECS (POV) scheme jointly administered by Spring Singapore and IDA Singapore, for our Cloud Based Fixed Mobile Convergence Project. Cloud Services Offering As a Cloud Accelerate Partner of Microsoft, we specialize in Microsoft Office 365 and Windows Intune. We provide 1-stop service for our customers including cloud advisory, consultation, planning, design, customization, implementation, migration, support and training. Additionally, we offer SMS Appointment Notification and Reminder System on Office 365.

Contact Information Name: Lam Pang Ngean, Director Email: [email protected] Tel: +65 6285 7288 / +65 9672 4878 CLOUD COMPUTING IN SINGAPORE 101

SAAS INDEPENDENT SOFTWARE VENDORS

AXIOM IT SOLUTIONS PTE LTD 371 Beach Road, #02-29 Keypoint, Singapore 199597 www.axiomitsolns.com

SAAS INDEPENDENT SOFTWARE VENDORS

Bizmann System(S) Pte. Ltd. 150 Kampong Ampat #05-08 KA Centre, Singapore 368324 www.bizmann.com

Background Being a visionary company that embraces technology and business, Bizmann offers revolutionary solution that help companies review, analyse and expedite the way their office processes are being delivered across the ASEAN region. Business Process Management (BPM) on the Cloud further enables borderless deployments to quicken our deliverables. It’s about Productivity! Cloud Services Offering Development by Bizmann System (S) Pte Ltd, Pro’ses Adv on the Cloud helps organisations improve productivity by streamlining their processes and sharpening their effectiveness, through the deployment of SaaS model. Although many companies have various back-end systems like ERP, accounting, inventory system; their processes are often still manual. BPM is both software and management initiative, where processes are viewed as assets that are discovered, designed, automated and optimised to achieve productivity. Pro’ses Adv is an ingenious BPM software application that automates all types of business processes: 1. 2. 3. 4. 5. 6. 7. 8. 9.

Sales lead generation/management, Service management, Projects price pre-approval, Order Processing, Purchase requisition to Purchase Order, E-Procurement to Supply chain management, Vendor Performance Management, Claims, e-leaves, Customer Relationship Management And many more...

Being quick and simple to use, yet dynamic and powerful enough for enterprisewide usage, Pro’ses Adv is a perfect complement to companies who want quick implementation with customisation needs. Within a few hours, Pro’ses Adv on Cloud helps companies to streamline internal and external processes by: Automating work activities Reducing inefficient manual processes Increasing customer satisfaction Archiving all documents and signatures Allowing real-time monitoring and audit trails Improving PRODUCTIVITY! Contact Information Name: Ask for our Customer Service Executive Email: [email protected] Tel: +65 6271 1911

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Background Canon is a global leader in photographic and digital imaging solutions. Canon Singapore Pte Ltd is the headquarters for South & Southeast Asia driving sales, marketing and service strategies. The parent company Canon Inc has a global network of more than 200 companies and employs more than 160,000 people worldwide. It is dedicated to the advancement in technology and innovation and commits about 10% of its total revenue each year to R&D. As a Fortune Global 500 company, Canon is guided by its kyosei philosophy that focuses on living and working together for the common good. Canon Mobile Printing IT infrastructure that includes mobile solutions and support remains a key enabler of mobility for the organization. With the rise in consumerism in IT, new Canon technologies now offer mobile printing capabilities that can integrate into business processes to drive mobility and increase productivity. Canon Mobile Printing App allow office users the ability to print photographs, web pages, documents such PDF and Microsoft Office files from their iPhone and iPad and onto a Canon multi-function printer or single-function printer, at the users convenience. For high quality photo prints, the Canon Easy-PhotoPrint App serve the needs of the consumers as it allows the direct print of photographs via the iPhone, iPad and iPod touch onto a Canon Pixma and All-in-One printers. The savvy consumer can simply launch the camera via the App to capture a photograph before sending it to print. With the continued growth in Bring Your Own Devices (BYOD), businesses are starting to see the benefit in moving information into the cloud platform. Users can access websites and emails by using the built-in web browser before they preview and print content. Print settings are flexible here. Users can configure the settings to select colour mode, number of pages, types of print sizes and duplex printing. Both the Canon Apps are also intelligent enough to automatically detect printers on a network and there is no need to download an application or install a print driver which makes it easy to manage business urgencies.

Contact Information Name: Marketing Department, Business Imaging Solutions Division Email: [email protected] Tel: +65 6799 8888 CLOUD COMPUTING IN SINGAPORE 103

SAAS INDEPENDENT SOFTWARE VENDORS

Canon Singapore Pte. Ltd. 1 HarbourFront Avenue, #04-01, Keppel Bay Tower, Singapore 098632 www.canon.com.sg

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Clault Blk 71, 03-22, Ayer Rajah Crescent, Singapore 139951 https://clault.com

Background Clault provides the “Cloud's Vault”. Our solution enables end-to-end confidential document protection, ensuring that you own your documents on the cloud. Clault was founded in June 2011 by Marcus Tan and Dr. Li Qiming. Marcus was a treasury consultant working on M&A deals, and often observed the frustrations of corporate teams forced to use traditional data rooms. Qiming, as a security research scientist, realized that even in his own field, people were using insecure file-sharing services because of their convenience. Our founders realized a basic trait of human psychology - if it's not your own documents, security is always secondary to convenience. And if we can't change humans, why penalize them? Perhaps we should be creating better products that people actually like to use. Thus we decided to create our ideal security product, and Clault was born. In 2012, Clault is awarded the Red Herring Asia Top 100 award. Cloud Services Offering In order to achieve true end-to-end document protection, our targeted customers have to purchase multiple expensive products from different vendors and integrate them into a solution. This requires installation, maintenance, and constant management by their IT departments. Even so, traditional solutions are difficult to use, and cloud computing is an alternative. Consumer-targeted cloud file sharing services, such as Dropbox and YouSendIt, compromises security, as many file-sharing solutions have no real privacy-by-design. Despite claims of security, these services can read your data, and if they are requested to do so by law, they will hand your data over to governments. Clault provides an easy to use cloud document sharing service with enterprisegrade security. Our end-to-end service is built with privacy-by-design and advanced email data loss prevention technologies. It protects document-instorage, document-in-transit and document-in-use within private or public clouds. Please sign up for a free trial at our website and experience easy-to-use secure document sharing.

Contact Information

Name: Marcus Tan, Director Email: [email protected] Tel: +65 9656 2333 104 CLOUD COMPUTING IN SINGAPORE

Background Established in 2005, CommGate started out as an IT Systems Integration company serving the SMB market (10 - 299 employees). Over the past 4-years, we realized that every SMB has a similar requirement. They need a one-stop IT vendor whom can provide a complete IT infrastructure, applications and support solution using a monthly pricing model. On 14-Oct-2010, CommGate launched SimplyIT, a Hybrid Cloud computing service which was featured by IDA on IN.SG Newsletter to reach out to SMBs. We are now in discussions with Telcos in Asia-Pacific to launch SimplyIT in the region while seeking investment to grow the business. Cloud Services Offering As a Hybrid Cloud Computing Service Provider, CommGate provide a secure platform with integrated IT technical support, helpdesk services, and cloud applications, which frees SMBs from licensing, scalability and maintenance hassles, allowing SMBs to focus on their core businesses with peace of mind. We empower SMBs to conduct business with services and applications such as; Connectivity Communication Collaboration Business Apps Example of the core business applications which will be made available in our SMB Biz Apps Store are Accounting, HR, CRM, Office automation applications and Business Intelligence tools which will be made available on a monthly subscription. Refer to http://www.commgate.net/content/simplyit for details.

Contact Information Name: Moonshi Mohsenruddin, Director Email: [email protected] / [email protected] Tel: +65 6776 7072 CLOUD COMPUTING IN SINGAPORE 105

SAAS INDEPENDENT SOFTWARE VENDORS

CommGate (S) Pte. Ltd. 71 Ayer Rajah Crescent, #01-06, Phase Zero Mediapolis, Singapore 139951 www.CommGate.net

SAAS INDEPENDENT SOFTWARE VENDORS

Conversant Solutions Pte. Ltd. 112 Robinson Road, #03-01, Singapore 068902 www.conversant.com.sg

Background Conversant is a Singapore based, privately held technology company focusing on developing innovative products for telecommunication service providers. Conversant's Swift range of content caching, content distribution and subscriber management products allow our service provider customers to efficiently manage the business costs of their “content and app” network. Founded and led by a team of entrepreneurs that have decades of experience in conceptualizing, developing and evangelizing innovative products for the telecommunication industry, we have a number of leading Tier 1 service providers in Asia as our reference customers. Cloud Services Offering SwiftServe is a unique Content Delivery Network (CDN) that operates as a partnership between content owners and network owners. SwiftServe supports the widest range of delivery formats to enable content owners to deliver a great experience to their audience on the device of their choice. Infrastructure deployed within the local ISP networks ensures that SwiftServe is able to guarantee flawless delivery. SwiftServe gives the network owner the opportunity to own their own CDN and take control of the content being delivered within their network. SwiftServe provides a framework for an operator's local infrastructure to join the global CDN and provide a federated delivery service to content owners around the world. At SwiftServe we have a strong preference for the HTTP protocol as our core delivery transport. We are able to reach the widest range of devices, offer the best scalability and interact with our network partners in the most efficient manner using HTTP. We offer the following range of services over HTTP: Dynamic Adaptive Streaming (in Adobe Flash, Apple and Microsoft Smooth formats) Website acceleration Large file downloads. Contact Information Name: Cheong Fun Hua, Director Email: [email protected] Tel: +65 9689 2879 106 CLOUD COMPUTING IN SINGAPORE

Background Dropmyemail provides a cloud based email backup solution. Dropmyemail is owned by Dropmysite Pte. Ltd. Dropmysite is a company that backs up the Internet, with a focus on backing up Cloud data, such as websites, emails, chat, social media, and more. Dropmyemail was launched on 1st March 2012 at Demo Asia and since then we have gathered up over 650,000+ users. We have been hailed as one of the fastest growing Asian start-ups recently by e27.sg and having a growth rate more than Twitter, Dropbox and Pininterest at the same time of their launch. Dropmyemail was also chosen as a featured start-up by Amazon Web Services. Cloud Services Offering Dropmyemail provides a simple and elegant way for users to automatically backup their emails in the cloud. It is a straightforward and secure process that works with almost all platforms, including backing up of Yahoo Mail, Hotmail and Gmail. We provide a single click “Migrate” and “Restore” feature to move backed up emails to other accounts or back to the original account. We also have the attachment manager feature which allows users to view their attachments all in a single location filtered by file type. This is a easy way for users to search through their attachments. Some of the important features of Dropmyemail are: Automated Email backup Secured storage of emails and files using AES 256 bit encryption Migrate emails from one email account to another. Restore emails in a single click. Attachment manager to view all your attachments in a single location. File Manager to upload and backup files and share them.

Contact Information Name: Peter Yu, Marketing Team Email: [email protected] Tel: +65 9451 9142 CLOUD COMPUTING IN SINGAPORE 107

SAAS INDEPENDENT SOFTWARE VENDORS

Dropmyemail.com 190 Middle Road, #19-05 Fortune Centre, Singapore 188979 www.dropmyemail.com

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Enhanzcom Pte. Ltd. 1003 Bukit Merah Central, #06-12, Technopreneur Centre, Singapore 159836 www.enhanzcom.com

Background Enhanzcom was established in 2007. Through the support of ASTAR SIMTech (Singapore Institute of Manufacturing Technology), we engineered and developed a unique web-based configuration platform – FITPRISE Unified Configurator Architecture (UCA). This platform enables easy configuration of web management systems to support business process. Our solution methodology is designed to meet 3 essential requirements that companies are looking for when adopting business management systems - Customized Functionality, Ease of Use and Affordable Costs. Our aim is to enable companies/reseller partners in respective domain markets to utilize our FITPRISE UCA to build and maintain business management applications for their own/customers' usage. Cloud Services Offering FITPRISE Unified Configurator Architecture (UCA) is a Software-as-a-Service Microsoft .Net platform technology that provides for a step-by-step configuration methodology for developing web-based business management systems. Our unique software configuration platform enables simple, quick and flexible development of web management solutions, which are fully configured to support any company's end-to-end business processes. Why use FITPRISE UCA? FITPRISE UCA is designed for Companies who requires a customized web management system to support a specific business workflow (example: Operations Management System, Project Approval Management System, Supplier Management System etc). Companies that do not want an off-the-shelve software package system or do not want to conduct extensive modifications to available package solutions to meet their business requirements. Companies that require a stable and easy to use development platform and do not want extensive coding or programming effort. FITPRISE UCA's unique configuration methodology allows a system to be configured, tested and utilized in days or weeks rather than months. Modifications and changes to modules can also be configured in a short time, minutes or hours rather than days, without undergoing tedious coding effort. Provides for creation of unlimited system application modules. Flexible per user subscription licensing.

Contact Information Name: Edwin Seah, CEO Email: [email protected] Tel: +65 6276 1128

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Background e-Discover (Private) Limited is a litigation and e-Discovery support company that specialized ourselves in three main areas (1) Investigation (2) Compliance and (3) e-Discovery. We seek to enable our clients, both Law firms and businesses alike, to have the capability to be well enabled to the requirements of e-Discovery specified by the Practice Directive of the Courts in Singapore and Around the Region. We work together with our clients through the entire process of the discovery and providing each party with a Secure and Web enable SaaS Discovery Platform. We also assist our clients to remain vigilant to changes of the compliance framework and assist in primary investigation either forensically or via alternative methods. Cloud Services Offering e-Discover, an innovative cloud-based eDiscovery platform for corporate counsel, law firms and day to day businesses to simplify eDiscovery processes. e-Discover platform enables the Subscriber to securely upload data directly into the cloud-based service to conduct data analysis, early case assessment (ECA) and review, and manage production. Using e-Discover Platform, Subscribers eliminate the time, risks and costs associated with packaging, shipping and processing electronically stored information (ESI) for use in litigation, regulatory responses or internal investigations. By being fully compliant to the e-discovery reference model, Subscribers will only expect the "Best of Class" solutions and responsive support services from our consultants to paralegals.

Contact Information Name: Terence Lau, Executive Director Email: [email protected] Tel: +65 6602 7690 CLOUD COMPUTING IN SINGAPORE 109

SAAS INDEPENDENT SOFTWARE VENDORS

e-Discover Pte. Ltd 100 Tras Street, #16-03, 100 AM, Singapore 079027 www.ediscover.com.sg

SAAS INDEPENDENT SOFTWARE VENDORS

EPRO Systems (S) Pte Ltd 1557 Keppel Road, #02-08, Inchcape Marketing Building, Singapore 089066 www.epro.com.hk

Background EPRO Systems (S) Pte Ltd is part of the EPRO Group based in Hong Kong. Besides Hong Kong and Singapore, the group also has presence in the major cities of China, namely Beijing, Nanjing, Shanghai, Shenzhen and Yangzhou. We are in the System Integration and Software Development business, with a strong focus on mobile application development, and are a major software outsourcing partner of Huawei Technologies Co. Ltd in China. The development centres in China are CMMi5 accredited. EPRO Singapore was setup in Nov 1991 focusing on software development. Our clientele includes Boardroom Ltd, Kellogg Brown & Root (Asia Pacific) Pte Ltd, PwC International Assignment Services (Singapore) Pte Ltd, Swiss-Bake Pte Ltd and Asia Furniture Co Pte Ltd. Cloud Services Offering EPRO m-Commerce Platform is a mobile app that allows merchants to sell their products and services through the mobile phone and internet. Our solution allows the merchants to manage their products online and upload the product images and promotions. Payment is made through PayPal directly through our app. We also have a customer royalty program, the Rainbow Rewards Program that can be plug-in to the m-Commerce Platform to promote and market the apps. The Rainbow Rewards Program makes use of scratch cards that the merchants can issue to users through the app, creating a fun and interesting way to engage their clients and prospects. The Retail Ordering System is a tablet-based solution that helps retail outlets to place replenishment orders to their head office or distributors. Orders are consolidated in the head office for production and delivery the following day. The solution enhances the productivity of the staff significantly. The solution is being used by a major bakery, food outlets and hair care products distributor. EPRO mConsumer Assistant is a mobile app that allows restaurants to take table reservation, and for diners to browse menu, enjoy promotional offers, reserve table with instant confirmation of bookings.

Contact Information Name: Koh Seng Loo, Technical Director Email: [email protected] Tel: +65 6323 4148 110 CLOUD COMPUTING IN SINGAPORE

Background Esker is a recognized leader in helping organizations eliminate paper and improve business processes by automating the flow of inbound and outbound business documents with on-demand (SaaS) and on-premise automation solutions. Esker solutions speed the revenue cycle, improve customer satisfaction and increase profitability by enabling organizations to achieve higher efficiency in Sales Order, Invoicing, Accounts Payable, and Accounts Receivable processes. For organizations running SAP or other ERP systems, Esker offers comprehensive and secured integration with any enterprise system to automate end-to-end business document processes. With more than 3,500 customers worldwide, Esker has offices in North America, Europe, Australia, and Asia. Cloud Services Offering Esker on Demand (SaaS) customers gain valuable automation efficiencies without the need to buy, build, and maintain IT infrastructure to support the technology. Esker SaaS is the appropriate model to facilitate the general and widespread use of enterprise document process automation solutions in the following areas: Accounts Payable - making paper-free AP a reality with intelligent capture, touchless processing capabilities and electronic workflow. Invoice approval workflow is simplified and consolidated and can be integrated with any ERP applications. Accounts Receivable - integrating directly with invoicing and ERP applications, the solutions allow companies to automate the delivery and archiving of electronic and paper invoices. Sales Order Processing - automates every phase of customer order processing - from the reception of a customer document to the creation of a corresponding sales order in your ERP system. Document Delivery - deliver business documents to customer, suppliers, and business partners via cloud fax, email, mail, Web-portal services directly from desktop or enterprise applications. Over the past decade we have developed the technology to offer a valued document process automation on-demand solution. More than 3,000 customers worldwide and 30,000+ users rely on Esker every day to automate key business processes.

Contact Information Name: Albert Leong, Managing Director, Asia Email: [email protected] Tel: +65 6735 6882

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SAAS INDEPENDENT SOFTWARE VENDORS

Esker Document Automation Pte. Ltd. 47 Scotts Road, #05-04, Goldbell Towers www.esker.com

SAAS INDEPENDENT SOFTWARE VENDORS

EVVO Media Pte. Ltd. 1 Lorong 2 Toa Payoh #04‐05, Yellow Pages Building, Singapore 319637 www.evvomedia.com

Background EVVO Media is a local company that specializes in "Live" webcasting and Videoon-Demand (VOD) technology. The company was awarded the IDA (T) 828 EnVision Bulk Tender in the year 2010 to provide all eligible agencies under www.gov.sg with a Video Hosting and Streaming Platform (VHSP) to professionally manage and deliver their digital media content to the public. The company is the digital media subsidiary of EVVO Labs Pte Ltd that provides holistic technology and solutions for Cloud, Media and Mobile implementation. Having established itself in the digital media space in the last 6 years, the company is at the fore front of cloud based digital media implementation with a client based ranging from government Ministries to Multi-National Companies such as SAP, IBM and Deloitte. Cloud Services Offering Cloud Based Online Video Platforms (OVP) Cloud Based Live Webcasting Solutions Cloud Based E-Learning Platforms Digital Media Consultancy

Contact Information Name: Jack Wong, Executive Director Email: [email protected] +65 6348 8435 Tel: 112 CLOUD COMPUTING IN SINGAPORE

Background Headquartered in Singapore, Inspire-Tech is founded by a team of passionate entrepreneurs in 2000. As mobile solution creators, we believe that many organisations are able to tap on mobile platforms to realise greater business opportunities and cost savings. Inspire-Tech aims to provide competitive and robust systems to our customers, giving them the best ROI. In today's environment, we distinguish ourselves with quality, well-architected solutions and excellent services to meet enterprise needs. Our pioneering solutions include cloud-based emergency notification system RapidRecall, EasiSMS, ValueSMS, RapidSMS, and ProxiHomes (for property searches). Our creative team also works on mobile apps for government solutions. Cloud Services Offering EasiShare is a secure file management system for enterprises and government for easy sync-and-share and facilitates greater productivity. With Data Loss Preventing (DLP) capabilities on mobile devices (Win / iOS / Mac / Android), users enjoy security and true mobility when collaborating on documents. This results in greater productivity for enterprises and government organisations, while compliant to stringent enterprise IT standards. RapidSMS provides both two-way and one-way SMS hosting and campaign services, saving clients the hassle to maintain costly system infrastructure. Clients receive full software updates and technical support in addition to advance features such as Microsoft Outlook Add-in, Excel Add-in, and API integration. RapidRecall is a proven Business Continuity Management solution, utilising immediate and effective communication modes through automated call tree on SMS, Voice and Email. RapidRecall allows the flexibility to scale and notify thousands of personnel within the shortest time possible. It also saves organisations time and money to reach out and communicate with stakeholders during the time of crisis. EasiSMS Enterprise Suite is a trusted solution architected in functional modular blocks, to meet the needs of different messaging processes. Popular add-ons for enterprises include as SMS Gateway, System Monitoring, Desktop Monitoring and System Integration.

Contact Information Name: Sharon Teo, Director Email: [email protected] Tel: +65 6255 0010

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SAAS INDEPENDENT SOFTWARE VENDORS

Inspire-Tech Pte. Ltd. 970 Toa Payoh North, #05-03/04, Singapore 318992 www.inspire-tech.com

SAAS INDEPENDENT SOFTWARE VENDORS

Intalio 8 Eu Tong Sen Street, #19-90, The Central, Singapore 059818 www.intalio.com

Background "How can we use the Internet to develop better applications for the Enterprise?" Every day since 1999, Intalio answers this question with innovative software based on industry standards and open source technologies. We are VC funded, profitable, and doubling in size every year. Our software can be found everywhere, powering some of the largest companies in the world like Deutsche Bank, Mitsubishi, NTT, and Vodafone, as well as 3 out of the 10 most visited websites, Facebook, Google, and Yahoo! Intalio's technology was even used to drive NASA's Mars Exploration Rovers! We are expert software engineers, passionate about Cloud Computing, and fully committed to the success of our customers. Cloud Services Offering Think Simple. Intalio integrates all the tools you need to build powerful applications for your cloud, with simplicity and ease. Complete applications for BPM, CRM, and ECM are also part of the package. Intalio platform is built and optimized on top of VMWare Cloud Foundry. Intalio also offers CITREP approved Cloud Computing training to help companies understand Cloud technologies and the impact on their existing infrastructure.

Contact Information Name: Chan Kim Hung, Sales Director, APAC Email: [email protected] +65 6513 2655 Tel: 114 CLOUD COMPUTING IN SINGAPORE

Background At Jusfeedback, we help organizations take one of their most valuable assets – feedback from employees, customers, general public – and turn it into actionable information. Our flagship product is the Survey Workbench system, a powerful yet user-friendly webbased survey application that allows companies to easily deploy, capture, analyze and act on those responses collected. Many organizations in the Asia-Pacific region, from small-and-medium enterprises to large multinationals, government agencies and educational institutions, rely on our solutions to turn valuable feedback from employees, customers and the general public into actionable information in order to create long-term relationships, increase profitability and facilitate time-critical actions that drive business results. Cloud Services Offering We offer the following SaaS solution on SingTel Alatum Cloud infrastructure: Survey Workbench Enterprise Edition Survey Workbench Professional Edition Create your surveys in 4 easy steps and launch it within hours! CREATE: Survey design - Ease-of-use through step-by-step designer or browser-based word processor UI DEPLOY: Distribution – Survey publishing to the Web, Tablets, Kiosk, Notebooks and Pocket PC-compatible devices MANAGE: Invitation management – Schedule invitations and reminders to the survey participants. Monitor response rate of survey projects, download data in CSV, TSV, Excel and SPSS format ANALYZE: Research quality reporting & analysis – Produce and share sophisticated analysis including summary and advanced statistics, multi-variable filtering and advanced analysis. Export reports into Microsoft Words, PowerPoint and PDF for easy distribution For more details, please visit the following links: Professional version: http://www.jusfeedback.com/products/survey-workbenchprofessional.html Enterprise version: http://www.jusfeedback.com/products/survey-workbenchenterprise.html

Contact Information Name: Ken Tan, Sales Director Email: [email protected] Tel: +65 6276 6791

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SAAS INDEPENDENT SOFTWARE VENDORS

Jusfeedback Pte. Ltd. Block 1003, Bukit Merah Central, #05-21, Singapore 159836 www.jusfeedback.com

SAAS INDEPENDENT SOFTWARE VENDORS

Justlogin Pte Ltd 10 Genting Road 03-00 The Blue Building Singapore 349473 www.justlogin.com

Background Justlogin is a pioneer in cloud computing and has been offering HR Software on Software-as-a-Service model since 1999. In 2000, Justlogin attracted venture funding from OCBC Bank and ST Electronics Ltd. Justlogin's customers are spread across 23 countries and including companies such as AT&T, IKEA, Air France/KLM, Boston Consulting Group, Garuda Indonesia, China Aviation Oil Ltd, Singapore Chinese Chamber of Commerce and Industry, Prime Minister's Office, DSTA and many SMEs in the region. Cloud Service Offering Justlogin offers a suite of cloud-based HR Software including: eLeave – Electronic leave management system. ePayroll – Online payroll software. eTimeclock – Time attendance system based on iPad/iPhone. eForm – Electronic forms with workflow. eStaff – Employee Self-service personnel information. eBenefit – Flexible benefit management system. e360 – 360 degree survey and feedback system. eTraining – online training management system. eAsset – Asset management system. Our customer can pick and choose any modules they need and they are integrated together seamless.

Contact Information Name: Helen Tan Email: [email protected] Tel: +65 6476 5330 116 CLOUD COMPUTING IN SINGAPORE

Background Kosmos Technologies LLP has evolved into the new-age cloud solution company with regional clients from Singapore, Malaysia, Hong Kong, and Indonesia. We aim to provide our clients with excellent service and after sales support. Being a Small Medium Enterprise (SME) ourselves, we understand the struggle that SME faces when planning their budget and coping with ever-rising cost. Our solutions are priced at reasonable rates with our customers in mind. We are sincere and we listen to our clients. We will evaluate client's needs and align client to new technologies that will yields great savings. We help our clients to shift their operating expenses from CAPEX to OPEX, gaining tax benefits. Cloud Services Offering AiRDroP™ Disaster Recovery As A Service The spectrum of corporate risk scenarios is constantly widening and challenging IT's ability to comply with corporate business continuity policies, sector-driven standards and ad hoc disaster preparedness legislation. Society's ever increasing reliance on IT for is well-being makes it compulsory for organization of all sizes to demonstrably be able to recover from disruptions and disasters in their IT infrastructure. Disaster Recovery is everybody's concern. Assuring recovery can only be done through regular testing. Legacy mechanisms for DR testing are mostly manual, therefore very expensive and infrequent – yearly, for most organizations. A new paradigm is called for, one where Disaster Recovery testing is fully automated and iterative, with daily or hourly cycles.

Contact Information Name: Terrence Lau, Business Development Email: [email protected] Tel: +65 6602 7699 CLOUD COMPUTING IN SINGAPORE 117

SAAS INDEPENDENT SOFTWARE VENDORS

Kosmos Technologies LLP 21 Bukit Batok Crescent, #12-79, WCEGA Tower, Singapore 658065 www.kosmos.sg

SAAS INDEPENDENT SOFTWARE VENDORS

m9 tech solutions Pte. Ltd 61 Tai Seng Avenue, #B1-01, Crescendas Print Media Hub, Singapore 534167 www.oystor.com

Background m9 Tech Solutions (m9) is a global software and services company headquartered in Singapore. Led by global technology experts, m9 designs and develops easy-to-use software products focused on productivity improvement for individuals, professionals and organisations. m9's services include document digitisation, collaboration, document security, search, document sharing through workflows and online storage and backup. Cloud Services Offering Leveraging on strong partnerships and tapping on cloud technologies, m9's flagship product Oystor is an end-to-end, cloud-based document management, online storage, collaboration and workflow solution. We help organizations to simplify how they productively manage their documents with not only the employees, but also with vendors, customers and partners. Oystor was awarded the winner for Outstanding Innovation by SITF (Singapore Infocomm Technology Federation) in 2011.

Contact Information Name: Ashok Vasan, CEO Email: [email protected] Tel: +65 6501 2933 118 CLOUD COMPUTING IN SINGAPORE

Background Magicsoft Asia Systems is a Singapore based IT Solution Provider. It was founded by a group of young and creative software engineers back in year 1997. We have built up a good image as to develop and deliver quality proven, high-end applications for various industries. Our vision is to help our clients to extend their productivity and service quality by making use of our cutting edge technologies. Our product ranges from wireless application, mobile applications, web based application to two tier and three tier applications. Cloud Services Offering Tele-Health Monitoring Systems Online Hotel Management Systems Online Insurance Management System Online Mobile application

Contact Information Name: Kenny Tew, Business Development Manager Email: [email protected] Tel: +65 9231 8466 CLOUD COMPUTING IN SINGAPORE 119

SAAS INDEPENDENT SOFTWARE VENDORS

Magicsoft Asia Systems Pte. Ltd. 21 Bukit Batok Crescent, #09-84, WCEGA Tower, Singapore 658065 http://www.magicsoft-asia.com/

SAAS INDEPENDENT SOFTWARE VENDORS

Melioris Pte. Ltd. 82 Genting Lane, #03-08, SPH Media Centre, Singapore 349567 www.melioris.biz Background Melioris provides financial solutions to better manage working capital, enhance cashflow, improved cost management through effective control and visibility. Established in 2001 and headquartered in Singapore, MELIORIS financial solutions help to enhance companies' competitive advantage and profitability. Our trusted web-based financial applications are provided as a Software as a Service (SaaS) to clients on a regional or global basis. Customers of MELIORIS include Global Fortune 100 companies and other multi-national companies (MNCs). Melioris' financial applications have won the MERIT award in the financial applications category in the Infocomm Singapore 2008 awards and also the Singapore's IT Developers Award in 2009. Cloud Services Offering Melioris financial solutions suite, delivered on a Software as a Service (SaaS) model includes: Kashflow accounting solutions for SMEs and SMBs KashFlow is an incredibly easy to understand and use accounting system for SMEs and SMBs, built with the small business in mind. Users save time, are better organized, have a greater insight into their financial position whilst staying in control of their cash flow ADX-MAR receivable management solution to improve cashflow and reduce bad debts ADX-MAR web-based first-party receivables management solution to manage collections of active receivables. ADX-MAR helps to operationalise a company's collection strategies and automate collection activities. Melioris Accounts Payable (MAP) solution for improved controls, visibility and cost management Melioris Accounts Payables (MAP) is a web-based accounts payable online approval system to help companies manage their accounts payable function. MAP allows companies to adhere to corporate governance requirements and provides visibility on the payables function. Melioris Claims and Rebates solution to improve customers and Melioris Claims and Rebates solution helps companies manage process for both B2B and B2C areas. It handles proper validation and claims approval to ensure that rebates claims controlled and disbursed.

Contact Information Name: Mak Chee Wah, CEO Email: [email protected] Tel: +65 6741 6710 Ext. 138

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partners services their rebates claims submission, claims process is properly

Background Netiquette Software is a Singapore based Independent Software Vendor established with more than 12 years in business solutions for SME. Her solutions include Accounting, Inventory, Payroll and CRM. Netiquette's solutions are the most complete for any SME; she is listed in IRAS's Approved Accounting Registrar, CPF's e-submission and IDA's iSPRINT Package Solution. Netiquette has more than 5000 companies subscribing to her SaaS based solutions in Singapore, Hong Kong, Malaysia and Thailand. Her customer base includes SwissPost International, HockHua Tonic, Shell Autoserv and many more. Cloud Services Offering Netiquette Software specialises in business application via secure SSL internet service and her applications are hosted locally in Singapore with Starhub's Argonar Cloud that offer 99.95% of SLA uptime. 1. Accounting Management System (AMS) Accounting Management System enable users to keep track of the company accounts real time and generate reports such as P&L, Balance Sheet, General Ledgers and many others accurately. AMS enable users to generate IAF file for esubmission of the GST. 2. Inventory Management System (IMS) Inventory Management System is advance inventory module that enables users to keep track of their inventory via location, batch code, serial number and price control. It also allows mobile sales team to take in order and track inventory seamlessly via any mobile devices that has internet connection. 3. Payroll Management System Payroll modules enable HR/Accounts to generate monthly payroll for the company with e-submission of CPF Form 91 and annual IR8A. CPF Contributions changes, public holidays and other statutory requirements are update automatically. Netiquette Payroll is capable of generating e-file for e-transaction to all the local banks, Standard Chartered, HSBC and most major banks. 4. Customer Relationship Management Customer Relationship Management module help manage their sales pipelines and customer engagement history. Netiquette CRM has APIs define to support integration with Paypal, E-commerce and other applications that share common data definition. For more complete list, please contact our support team. Contact Information Name: Edwin Chua, CEO Email: [email protected] Tel: +65 6223 1157

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SAAS INDEPENDENT SOFTWARE VENDORS

Netiquette Software Pte. Ltd 745 Toa Payoh Lorong 5, #03-04, The Actuary, Singapore 319455 www.netiquette.com.sg

SAAS INDEPENDENT SOFTWARE VENDORS

Netsuite 80 Raffles Place, Level 36, UOB Plaza 1, Singapore 048624 www.netsuite.com

Background Founded in 1998, NetSuite (NYSE: N) is headquartered in Silicon Valley with more than 1,000 employees across nine offices throughout the U.S., Canada, Europe, Asia and Australia. Named by Gartner as the fastest-growing top 10 financial management solution, NetSuite has netted four prestigious CODiE Awards in 2010/2011 from the Software & Information Industry Association (SIIA): 2011 Best Financial Management Software: NetSuite 2010 Best Business Software System: NetSuite OneWorld 2010 Best Cloud Infrastructure Solution: NetSuite SuiteCloud 2010 Best Relationship Management System: NetSuite CRM+ Cloud Services Offering NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more. More than 10,000 high-growth and midsized companies and divisions of large enterprises use NetSuite to run more effectively without the high costs and inefficiency of on-premise systems. By using NetSuite to automate operations, streamline processes and access real-time business information anytime, anywhere, growing businesses realize breakthrough performance improvements. NetSuite also offers industry-specific solutions for professional services, software, wholesale distribution, manufacturing, and ecommerce. NetSuite OneWorld helps global, multi-company organizations manage subsidiaries better with robust multinational, multi-currency support.

Contact Information Name: Michael Leong, Regional Channel Manager Email: [email protected] Tel: +65 9366 8686 122 CLOUD COMPUTING IN SINGAPORE

Background We were established in 2002 to provide network services to public and private sector clients. These services include designing data networks, setting up and installing network equipment, servers and SANs. Cloud Services Offering We have recently acquired the distributorship of 3XLOGIC products. With this products, we are starting a video surveillance services for clients who wants to tap on the security features of video surveillance but not the technicality of operating and maintenance such equipment. Our SaaS for video surveillance addresses this need.

Contact Information Name: Amir Wan, CEO Email: [email protected] Tel: +65 6842 0620 CLOUD COMPUTING IN SINGAPORE 123

SAAS INDEPENDENT SOFTWARE VENDORS

Network Architects Pte. Ltd 3 Ubi Crescent, #05-01, Singapore 408558 www.networkarchitects.com.sg

SAAS INDEPENDENT SOFTWARE VENDORS

NexWave Telecoms Pte. Ltd. 5 Clementi Loop, Level 2M, Singapore 129816 www.nexwavetelecoms.com

Background NexWave Telecoms is a regional infocomm technology solution provider. We offer an extensive suite of integrated ICT solutions and services which is differentiated by our deep expertise in Enterprise Infrastructure, Business & Integration and Managed Services solutions blended with unique capabilities in Wireless Network, Cloud Computing and Voice & Data Communications. In partnership with leading industry vendors like IBM, SUN, Oracle, SAP, Netsuite, Microsoft, Avaya, Aruba Networks, Google and many others we provide best of breed IT infrastructure and business application solutions as well as telephony, unified communications, Comms-as-a-Service (Nexwave One Voice), Wireless-as-a-Service (Nexwave Hosted WiFi) and a range of innovative cloud services and utility computing solutions to meet the needs of our diversified base of customers. We are also service based operator of voice services under the SunPage brand. Cloud Services Offering Nexwave Telecoms has a full suite of Cloud Computing Solutions aimed at the business market. As a managed solution provider, we are responsible for all software and hardware management that are built on robust business continuity architecture and fully secured services. As such customers are guaranteed quality of services and continuing technical support with ongoing upgrades and maintenance with incremental costs. Customers also have the flexibility to choose communications and IT services packages in varying configurations at fixed monthly fee to meet their business needs and budgets. Unified Communications-as-a-Service - Business telephone system delivered over the Internet Secured Wireless-as-a-Service – Enterprise grade Wireless delivered through the cloud Wireless Network Management (Managed Hosted) Email & Collaboration - Microsoft Office 365 & Google Apps (SaaS) HR Management (SaaS) Campus Management (SaaS) Asset Tracking and Dispatch (SaaS) SMS Broadcast (SaaS) Contact Information Name: Gordon Tong, Marketing Director Email: [email protected] Tel: +65 6849 5998 124 CLOUD COMPUTING IN SINGAPORE

Background Headquartered in Singapore, OneEmpower is a leading provider of loyalty management and customer transaction systems, collectively known as Smart Customer Value Management™ (or Smart CVM™) Solutions, which help businesses capture and manage customer data, understand who their customers are, what they need and how they behave, so that businesses can formulate and execute the right marketing strategies to target the right customers, keep them, motivate them to buy more and maximize the return to businesses. OneEmpower has empowered many businesses ranging from MNCs to SMEs and tens of millions of their customers across the world. Cloud Services Offering To meet the demands of businesses, especially SMEs who typically are constrained by smaller budgets and resources, for enhanced profitability, operational efficiency and better customer service, OneEmpower has made its Smart CVM™ Solutions available in the form of Software-as-a-Service (SaaS) called OneFlexi™. Offered on an annual subscription basis, OneFlexi™ enables you to run your own customer loyalty and/or prepaid/gift card programme(s). In addition to helping you acquire, track, delight and retain customers, OneFlexi™ also improves marketing effectiveness and operational efficiency, generates more value from customers, creates competitive advantage and drives up your bottom line. Highlight: Issue your own loyalty and/or prepaid/gift cards Choose reward and/or prepaid schemes that suit your business Maintain customers' profile through member website Capture customers' loyalty and prepaid transactions through terminal at your outlets Delight customers with instant rewards at your outlets Reduce error and fraud through automation Get operational and statistical reports OneFlexi™ is a SaaS pre-qualified by IDA under iSPRINT (Packaged Solutions). SMEs can claim up to 50% of the qualifying costs, capped at $10,000 (subject to fulfilling the SME eligibility criteria and the availability of funds)*. *Terms and conditions apply Contact Information Name: Jasper Ng, Senior Manager Email: [email protected] Tel: +65 6248 5118

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SAAS INDEPENDENT SOFTWARE VENDORS

OneEmpower Pte. Ltd. 11 Changi South Lane, #04-01, Onn Wah Building, Singapore 486154 www.oneempower.com

SAAS INDEPENDENT SOFTWARE VENDORS

Pantropic Online Pte. Ltd. 261 Waterloo Street, #04-27, Waterloo Centre, Singapore 180261 www.pantropic.com.sg

Background As Singapore's “Backup and Disaster Recovery Specialist”, Pantropic plans, implements, and supports data protection and disaster recovery strategies for both large and small enterprises. Our company focus is entirely on D.R. and the technologies and services that enable companies to protect their critical business data and keep their businesses running in times of adversity. Since 1999, we've assisted numerous MNC's and SME's with enterprise solutions and managed services. We can offer customized solutions that include 24x7 support, lease financing, hosting, hardware, standby virtual machines, standby workseats, behind the firewall enterprise deployments, hybrid cloud deployments, and managed cloud services. Cloud Services Offering ATEGO Cloud Backup is an online remote backup service managed by Pantropic targeted at large and small enterprises that need a highly reliable and exceptionally secure means to back up structured (databases) and unstructured (files) data to a secure off-site data center in Singapore. ATEGO Cloud Backup is an agentless solution that can back up data from your servers, iSeries (AS/400), desktops, and laptops to an off-site data center using your Internet connection. You can schedule backups during the night when your network is least busy or you can turn on Continuous Data Protection and have data backed up all day long. Your data is secured in transit and at rest in our storage infrastructure using a FIPS certified AES128/256 cryptographic module and your private encryption key. Only you can decrypt and read your data. Copies of your data can also be stored locally at your site for quick recovery, and replicated to a second commercial data center in Singapore for the greatest assurance that your data is safe. ATEGO also includes services for backing up laptops on the move, smart phones, and in case of disaster, you can recover your data to our standby virtual machines using our ATEGO Rapid Restore facility.

Contact Information Name: Clifford Lew, Director, Professional Services Email: [email protected] Tel: +65 6411 0011 126 CLOUD COMPUTING IN SINGAPORE

Background Ramco Systems is the first ERP Software Product Company in Asia, headquartered in Chennai, India. Part of the USD 1 Billion Ramco group of companies, Ramco Systems currently has over 1600 employees and 15 offices in 9 countries with 1000+ customers. Global offices include USA, Europe, South Africa, Middle East, India (HQ) and Asia Pacific. Offices in Singapore, Malaysia and Australia serve customers in Singapore, Malaysia, Thailand, Indonesia, Philippines, Hong Kong, New Zealand, Australia, Taiwan and Korea. Ramco is a pioneer in the Cloud Computing area with Ramco OnDemand ERP - a comprehensive yet modular, browser based ERP product covering all business functions. Cloud Services Offering Ramco ERP on Cloud is the right solution for all your enterprise needs, because it takes the full power of ERP and makes it available on Cloud. With Ramco ERP on Cloud, you do not require any investment on new hardware, training, additional IT staff, database etc. Also, you need not worry about the maintenance & upgrades, as all these happen automatically. It is simple to install, can be implemented in weeks and is highly cost effective. Ramco ERP on Cloud is completely modular; you can choose the functions you need to achieve the perfect fit for your business. Pricing is based on a subscription model, hence you can scale up or down as per your requirement. Ramco Systems, a global software solution company, has invested heavily in the state-of-the-art service delivery, mobility, security and certification. Builtin iPad/Tablet capability along with embedded analytics dashboards ensure ready MIS for both management as well as users. Over 4500 users from various industry sectors like Manufacturing, Services, Automotive, Trading, Electronics, Telecom, Dairy, Leather, Education etc utilise Ramco ERP on Cloud using a simple web browser. Both large enterprises as well as SMB customers are able to derive tangible business benefits from the product.

Contact Information Name: Sandeep Bhattacharya, VP, Asia Pacific Email: [email protected] Tel: +65 9855 4450 CLOUD COMPUTING IN SINGAPORE 127

SAAS INDEPENDENT SOFTWARE VENDORS

Ramco Systems 10 Eunos Road 8, #13-06, Singapore Post Centre, Singapore 408600 www.ramcoondemand.com

SAAS INDEPENDENT SOFTWARE VENDORS

ServTouch-Wywy (S) Pte. Ltd. 20, Bendemeer Rd, 5th Floor, Singapore 339914 www.servtouch.com

Background ServTouch provides a One-stop Media and IT services: Audio creation Video Pre and Post production Website Development and Design Content Delivery Network with attractive Video streaming/Hosting plans on cloud platform Design and development of Website with social media features Distribute and support Over-The-Top (OTT) and Set Top Box (STB) devices for media streaming/playback from networking to other home connected devices like PCs We have business presence in Spore and other SE Asia countries and enjoys a wide networking across the other continents. Cloud Services Offering ServTouch has a IPTV license issued by MDA for broadcasting media contents with IP network. We also provide video streaming and hosting platform which runs on a cloud platform with our partner, New Media Express. It leverages on the benefits of quick to deploy and cost effectiveness of applications. With Cloud services, customers do not need to invest in hardware but can tap on our offering and plan for their needs based on Pay-Per-Use format. We are working to offer other applications related to other digital assets like Photo and Document very shortly.

Contact Information Name: Jason Lim Email: [email protected] Tel: +65 6213 6032 128 CLOUD COMPUTING IN SINGAPORE

Background TrustSphere is a pioneer in the “Messaging Intelligence” space, a next generation approach to deriving business intelligence from monitoring an organization's electronic communications. TrustSphere deploys a series of "Enterprise Security Intelligence" applications which mitigate threats such as spear phishing, social engineering attempts, email false positives, executive email harassment, and SMTP DDoS attacks. At the heart of TrustSphere's Enterprise Security Intelligence solutions is the company's unique Trusted Sender Recognition TM capability, which uniquely and accurately identifies and authenticates the true source of electronic communications on a real-time basis. This is used to ensure executive end users are kept safe. TrustSphere was named a Gartner Cool Vendor 2011. Cloud Services Offering Enhance productivity, “go green”: Access personal data, anytime, anywhere Get your calendar, contacts and other important information pushed to your existing smartphone Protects and delivers critical emails, eliminates email spams and viruses Helps organisations protect their reputation, brand, service levels and avoid lost business opportunities Patented RealMail solution: Outbound emails comes with in-built authentication mechanisms (DKIM, SIDF) Protects against the misclassification as spam of good email in multiple languages caused by the current generation anti-spam filtering solutions Focus on protecting and delivering critical business emails before stopping spam Push Office: About 70% of the smartphones in the world today are not BlackBerry devices. Push Office enables you to deliver BlackBerry style services to non-BlackBerry smartphones, with a similar customer experience. Push Office enables a “green”, reliable, affordable and highly efficient solution for push mail, push contacts, shared calendars, and more, that you just can't get elsewhere. Best of all, it will work with all major smartphones in the market today.

Contact Information Name: Goh Hock Beng, VP Channels Sales Asia Email: [email protected] Tel: +65 9692 3288

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SAAS INDEPENDENT SOFTWARE VENDORS

TrustSphere BoxSentry Pte Ltd. 3 Phillip Street, #13-03, Commerce Point, Singapore 048693 www.trustsphere.com

SAAS INDEPENDENT SOFTWARE VENDORS

Unboxs Solutions Pte. Ltd. 150 Cecil Street, #16-00, Singapore 069543 www.medf1.com

Background Unboxs Solutions provides simple clinic inventory management for clinics, online e-commerce solutions, mobile application development for medical sales personnel and marketing consulting services for pharmaceutical and device companies. Cloud Services Offering MedF1 is a platform that links medical suppliers and distributors to healthcare organizations such as clinics, specialists, clinic chains and other healthcare organizations. We help shorten inventory turnover, delivery time and automate order processing. At the same time we also introduce online marketing tools for sales teams.

Contact Information Name: Ryan Teo, Business Development Email: [email protected] Tel: +65 9777 0253 130 CLOUD COMPUTING IN SINGAPORE

Background Vortics Communications has identified the need and demand for clients to achieve sustainability growth, through continuous improvement in job and process productive through the adoption of technology. The key areas of technology are tablet based computing system leveraging on cloud services. This enables accessed by authorised personnel anytime and anywhere in the world with an Internet access and an Internet browser. Clients save cost as there is no need to spend large sums of money upfront to pay for servers, software, storage space, IT resources and technical support. Cloud Services Offering Vortport is a portable, highly interactive and time sensitive workplace safety and health management system. Vortics Communications want to help companies atomise and streamline their Workplace Safety and Health in a systematic manner, making management easier, faster and eliminates risks such as human error and double job. It also helps companies discover risks & hazards, training requirements and business threats. With it being mobile, management becomes instantaneous and convenient. Vortport will deliver better performance and productivity while helping companies create a safer, more productive working environment and staying compliant.

Contact Information Name: James Pinto, Managing Director Email: [email protected] Tel: +65 9004 5165 CLOUD COMPUTING IN SINGAPORE 131

SAAS INDEPENDENT SOFTWARE VENDORS

Vortics Communications Pte. Ltd. 180 Ang Mo Kio Ave 8, Block S, Centre of Innovation for Electronics, Nanyang Polytechnic, Singapore 569830 www.vorticscomm.com

SAAS INDEPENDENT SOFTWARE VENDORS

Zopim Technologies Pte. Ltd. 12 Jalan Lempeng, #16-04, Singapore 128798 www.zopim.com

Background Zopim creates amazingly simple customer engagement tools that help online businesses build relationships with their customers. Our award winning flagship product - Zopim Live Chat - helps online businesses deliver great customer satisfaction through real time chat interaction and assistance. With Zopim, they can target high-value website visitors, chat directly with customers who have problems making purchases on the site, and achieve greater sales conversion. Cloud Services Offering Zopim serves the needs of many huge enterprises and government agencies. Some notable customers include P1, NLB, Far East Organisation, Croatian Airlines, Microsoft, and D&B. Together with qualified partners like PointStar, Zopim delivers well integrated solutions that come with local support. Hassle free set-up No download/installation require Seamless integration with your website Highly customizable chat designs Advanced sales feature Google Analytics Integration Automated Proactive Chat Department Routing Real time Web-analytics Pre-chat request form Real time monitoring We are well integrated with popular CRM/Ticketing solutions and are supported on many CMS, OS, browsers, mobile phones, & even IM solutions.

Contact Information Name: Lim Qing Ru, VP Marketing Email: [email protected] Tel: +65 9221 0115 132 CLOUD COMPUTING IN SINGAPORE

Background 1degreenorth is a specialist company focusing on providing expertise in leading edge solutions and services for High Performance Computing (HPC) Clusters, and Public and Private Cloud infrastructures. With a team of passionate consultants and HPC architects, we have been working on HPC clusters and Grids since 1999 and currently consult for government research organizations and MNCs in Singapore and Asia Pacific in the area of building scalable applications and infrastructure for private and public clouds. Cloud Services Offering 1. Design and implementation of PRIVATE Cloud infrastructure 2. Design and implementation of PUBLIC Cloud infrastructure 3. Design and implementation of High Performance Computing Clusters 4. Design and implementation of applications to run on private/public Clouds using leading edge PaaS such as Gigaspace and Aneka 5. Design and implementation of large-scale vSMP clusters with ccNuma technology for use in Cloud/Virtualization infrastructure

Contact Information

Name: Laurence Liew, CEO Email: [email protected] Tel: +65 9029 4312 CLOUD COMPUTING IN SINGAPORE 133

CLOUD TECHNOLOGY COMPANIES

1degreenorth 69 Ayer Rajah Crescent, #03-03, Singapore 139961 www.1degreenorth.com

CLOUD TECHNOLOGY COMPANIES

6Fusion 16 Kallang Place, #07-34, Singapore 339156 www.6fusion.com

Background 6fusion provides an end-to-end cloud management platform that enables global workload distribution by turning the public and private cloud into a pay-per-use billable utility. The unique metering algorithm, Workload Allocation Cube (WAC), creates a commercial standard to quantify supply and demand for compute resources. For IT service providers, enterprises, cloud providers, and web app developers, 6fusion simplifies and streamlines Infrastructure-as-a-Service (IaaS) via a single console that provides valuable insight into consumption, performance benchmarking and cost allocation without vendor lock-in. Cloud Services Offering 6fusion is leading the advancement of utility computing with the utility-metered cloud that enables computing workload to be distributed across public, private and hybrid clouds. With a patent-pending metering algorithm called the Workload Allocation Cube (WAC), 6fusion creates a commercial standard to quantify supply and demand for compute resources that is the foundation of the utility cloud model regardless of where workloads are deployed. 6fusion simplifies and streamlines this process via a single console that provides valuable insight into consumption, performance benchmarking and cost allocation without vendor lock-in. 6fusion's technology innovations are made up of the following components: - The WAC provides a single unit of measurement that established the most precise metering of the cloud any where in the world today – from the measurement of consumption to the determination of cost. The WAC provides true, utility-based, payas-you-grow services. - UC6 Cloud Management Platform provides a single pane of glass that allows users to access, measure and manage cloud workloads in deployed across public, private, and hybrid clouds – or in all of them! This allows organizations to benefit from the security and control of private clouds, the flexibility of the community cloud, and the cost effectiveness of the public cloud – all from the same user interface, metered using the same unit of measurement. - Cloud Resource Meter is a software tool that both profiles a snapshot in time and meters ongoing computing workloads in private and public computing environments. Cloud Resource Meter works in tandem with the WAC and UC6 Cloud Management Platform to measure the actual resource consumption of applications deployed on physical or virtual hardware. Cloud Resource Meter is a critical tool in building the business case for the cloud.

Contact Information Name: Wilson Liaw, Sales (APAC) Email: [email protected] Tel: +65 9816 5921

134 CLOUD COMPUTING IN SINGAPORE

Background Adaptive Computing is the largest provider of High-Performance Computing (HPC) workload management software and manages the world's largest cloud computing environment with Moab, a private cloud management solution and HPC workload management system. Moab®, a patented multi-dimensional intelligence engine, delivers policy-based optimization, allowing customers to consolidate and virtualize resources, allocate and manage applications, optimize service levels and reduce operational costs. Adaptive Computing offers a portfolio of Moab cloud management and Moab HPC workload management products and services that accelerate, automate, and self-optimize IT workloads, resources, and services in large, complex heterogeneous computing environments such as HPC, data centers and cloud. Our products act as a brain on top of existing and future diverse infrastructure and middleware to enable it to self-optimize and deliver higher ROI to the business with its: Moab Cloud Suite for self-optimizing cloud management Moab HPC Suite for self-optimizing HPC workload management Cloud Services Offering Moab® Cloud Suite is an intelligent cloud management end-to-end platform. It provides touchless cloud service optimization across the full cloud service life cycle including agility, cost savings and service performance. Moab Cloud Suite uses the patented Moab intelligence engine to automate service requesting, provisioning, optimization, and management based on multi-dimensional policies that mimic real-world decision making. Moab Cloud Suite enables organizations to create agile, automated and adaptive private clouds or hybrid clouds from their diverse IT resources and management tools. It is currently managing and optimizing the world's most advanced and ambitious private cloud at a leading global financial institution as well as other innovative production workload clouds for customers around the world ranging from finance to government, entertainment and other industries.

Contact Information Name: William Lim, Regional Director APJ Email: [email protected] +65 9113 1077 Tel: CLOUD COMPUTING IN SINGAPORE 135

CLOUD TECHNOLOGY COMPANIES

Adaptive Computing 9 Battery Road, 12th Floor, Straits Trading Building, Singapore 049910 www.adaptivecomputing.com

CLOUD TECHNOLOGY COMPANIES

EVVO Labs Group of Companies AkSaaS Pte. Ltd 1 Commonwealth Lane, #08-07, One Commonwealth, Singapore 149544 www.aksaas.com

Background AKSAAS was founded in 2006, and was initially incubated under Exploit Technologies. It has a team of software programmers to assist companies in developing applications tailored to their needs. In particular, AKSAAS has developed a cloud middleware and portal that enables Service Providers to deploy and offer cloud services such as infrastructure and Software-as-aService. AKSAAS aims to transform the Cloud and SaaS landscape in Singapore. AKSAAS was appointed by IDA in 2008 as a SaaS Incubation Centre, and has assisted more than 50 companies in deploying SaaS services. Cloud Services Offering AKSAAS is one of the leading companies in Singapore providing cloud computing and SaaS services. AKSAAS provides cloud solutions for telcos and enterprises via its Jazz platform; from the portal to the cloud middleware and enabling its customers to rapidly deploy their cloud services to their end users. The solution is infrastructure independent and interface with a wide range of hypervisors. The software comes with provisioning and metering services, management tools and allows for ease of integration with SaaS applications. In addition, AKSAAS provides consulting services to assist ISVs and enterprises to deploy their SaaS applications quickly and efficiently.

Contact Information Name: Chinn Lim, CTO Email: [email protected] Tel: +65 6100 6227 136 CLOUD COMPUTING IN SINGAPORE

Background aZaaS is established on 2009. It's concentration is on cloud solution from a to z. We believe strongly that cloud is the new IT direction and it will definitely help you, your customer and partners, to achieve optimize IT environment and business. Cloud Services Offering aZaaS provides you customized Software-as-a-Service solutions for your customers, your partners and your employees. Enjoy low upfront cost Software-as-a-Service (SaaS) allows you to enjoy the benefits of technology and automation without the need to purchase, install or maintain software, hardware or data centres. Be free from prohibitive capital investments. Enjoy rapid speed to market Without the need to purchase, install or maintain software or hardware, you can start enjoying using the service after a short set-up. Since hosted services can be used from anywhere, multi-location deployments are simplified without the need set up complex data centre architectures. Be free from protracted deployment periods.

Contact Information Name: Shan Tan, Manager Email: [email protected] Tel: +65 3112 8299 CLOUD COMPUTING IN SINGAPORE 137

CLOUD TECHNOLOGY COMPANIES

aZaaS Pte. Ltd. 12 Marina Boulevard, #17-01, MBFC Tower 3, Singapore 018982 www.azaas.com

CLOUD TECHNOLOGY COMPANIES

Citrix Systems Singapore Pte. Ltd 50 Collyer Quay, #07-03, OUE Bayfront, Singapore 049321 www.citrix.com

Background Citrix Systems, Inc. (NASDAQ:CTXS) is a leading provider of virtual computing solutions that help people work and play from anywhere on any device. More than 230,000 enterprises rely on Citrix to create better ways for people, IT and business to work through virtual meetings, desktops and datacenters. Citrix virtualization, networking and cloud solutions deliver over 100 million corporate desktops and touch 75 percent of Internet users each day. Citrix partners with over 10,000 companies in 100 countries. Annual revenue in 2010 was US$1.87 billion. Cloud Services Offering Citrix OpenCloud is a pragmatic approach that makes the move to the cloud simpler and more successful for enterprises and service providers. OpenCloud offers enterprises the choice to leverage infrastructure technologies already in place or to add new ones, to connect their datacenters seamlessly to external clouds, and to provision applications and deliver them to their users. Cloud providers can extend the reach of their offerings by incorporating their expertise and best practices with the Citrix OpenCloud platform to deliver solutions that are both differentiated and competitively priced, and enable the trust and infrastructure transparency needed to serve as a seamless extension of the enterprise. Citrix OpenCloud platform provides that complete infrastructure, giving customers the choice to protect their investment and to attain the benefits of cloud computing without starting from scratch. Cloud providers can leverage Citrix OpenCloud solutions to help their customers easily and quickly move or extend key workloads to the cloud for increased availability and flexibility. In addition, they can offer differentiated services to reach more customers by combining their own expertise with the technology openness of Citrix OpenCloud platform.

Contact Information Name: Kaushal Veluri, Marketing Director - India & ASEAN Email: [email protected] +65 6725 5321 Tel: 138 CLOUD COMPUTING IN SINGAPORE

Background CloudFX is a strategic technology advisory firm, delivering on the promise of technology as the core driver of business. Gaining a world-class reputation for our advisory and execution services, we transform customers by rearchitecting their entire IT infrastructure, streamlining business intelligence and providing application modernization and migration services. CloudFX is completely vendor neutral, and we work with customers to take the complexity out of IT – delivering a customized, low-risk and cost-effective solution. With its regional headquarters in Singapore, CloudFX is rapidly expanding to better serve our customers and partner network, which includes all Tier One technology vendors. CloudFX is positioning its customers for global leadership by transforming their businesses and utilizing the most innovative Cloud technology solutions available. For more information, please visit http://www.cloudfx.com. Cloud Services Offering At CloudFX, we offer a specialized range of services to help transform your business and enable your journey to the Cloud. 1. 2. 3. 4. 5.

Strategic Advisory & Consulting Design & Integration Services Cloud Service Automation & Management Business Service Management Compliance & Security

Contact Information Name: Damian Crotty, President & CEO Email: [email protected] Tel: +65 6733 9886 CLOUD COMPUTING IN SINGAPORE 139

CLOUD TECHNOLOGY COMPANIES

4 th Floor, Seng Kee Building, 20 Martin Road, Singapore 239070 www.cloudfx.com

CLOUD TECHNOLOGY COMPANIES

Compuware Asia-Pacific Pte Ltd 8 Temasek Boulevard , #30-01/02 Suntec Tower Three, Singapore 038988 www.compuware.com.sg

Background Compuware Corporation, the technology performance company, provides software, experts and best practices to ensure technology works well and delivers value. Compuware solutions make the world's most important technologies perform at their best for leading organizations worldwide, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com. Cloud Services Offering The Compuware APM Solutions is the only solution that covers the entire application delivery chain, from the browser on a real user's computer or mobile device, across the Internet or a corporate WAN, across third-party and cloud providers, to the infrastructure running inside data centers. Compuware APM Solutions alerts you to application performance issues, prioritizes them based on their business impact and isolates their root causes so you can ensure your business-critical applications perform optimally. This solution works for any type of user and any type of application, including enterprise applications accessed by employees, e-commerce web sites visited by customers or applications running on mobile devices. Learn how your website performs across browsers, compared to your competitors and on mobile applications. Take an Instant Test today. Visit http://www.gomez.com/resources/instant-test-center/

Contact Information Name: Kenneth Loke, Sales Director, ASEAN Email: [email protected] Tel: +65 6510 9188 140 CLOUD COMPUTING IN SINGAPORE

Background Cortado. Business Class of Cloud Desktop Services. Cortado is the leading cloud desktop service provider, connecting people and their devices to vital IT resources. Cortado offers strategic cloud solutions for enterprise users, increasing productivity, saving time and reducing costs. Home and branch offices and mobile employees are securely integrated into IT infrastructure. Over 15,000 organizations from 5 to 100,000 employees and hundreds of thousands of individual users rely on Cortado. The founder of the Cloud Printing Alliance, Cortado employs over 200 highly-qualified, dedicated professionals at its Berlin headquarters, as well as in the U.S., UK, Australia, Brazil, France and Japan. Cloud Services Offering With native Android, BlackBerry and iOS apps, and a HTML5 client on other web-enabled devices, Cortado delivers secure desktop experiences tailored to each device and connects employees to corporate IT resources, like file shares, databases and print services, in a highly efficient, secure and manageable way. The IT team flexibly manages rights for mobile users. Enterprise grade security is ensured for the device, the connection and the datacenter. Cortado solutions leverage the usability and speed of new mobile devices and the power and security of central IT infrastructure. Customers enhance their productivity and collaboration, making Cortado Corporate Server the best fit for BYOD programs. The solution is available as on premise software installed in the IT environment, or behind the firewall, totally in your control or alternatively as your dedicated cloud server, for instance on Microsoft Windows Azure. For Windows-based desktops, Cortado concentrates on printing: ThinPrint, a brand of Cortado, offers the leading print optimization solutions. Products include innovative management for distributed network environments, solutions for virtual desktop environments, confidential printing and the first true cloud-based print management tools. Customers benefit from highquality, fast printouts, reduced administration, optimized security and full control of the print environment, delivering significant cost savings.

Contact Information Name: Mun Kit Chee Email: [email protected] Tel: +65 6298 0888 CLOUD COMPUTING IN SINGAPORE 141

CLOUD TECHNOLOGY COMPANIES

Cortado Ingram Micro, 205 Kallang Bahru, #04-00, Singapore 339341 www.cortado.com

CLOUD TECHNOLOGY COMPANIES

Dell Global BV (Singapore Branch) 180 Clemenceau Avenue, #06-01, Haw Par Centre, Singapore 239922 www.dell.com.sg

Background Dell is a global leader in the entire range of end-user ICT solutions, and is focused on delivering services and solutions that are open, capable and affordable to enable organizations to drive enterprise efficiency in the virtual era. Cloud Services Offering Dell provides a range of cloud infrastructure, services and solutions which include cloud-optimized data center infrastructure, industry-standard platforms and hypervisors, and services in four modes: Do it Yourself: We design it. You build it and operate it. We Build it for You: We design and implement it. You run it. We Build & Operate: We build it and we operate it for as long as you want us to. Delivered as a Service: We deliver it to you – on location or offsite. Specific cloud offerings from Dell: vStart: Simplify your migration to a virtual infrastructure with pretested, preconfigured & pre-racked virtualization solutions that lower your cost per virtual machine. AIM: Redistribute workloads & apps dynamically with rapid provisioning, virtualization, high availability and scalability with Dell's Advanced Infrastructure Manager (AIM). SSC: Self Service Creator (SSC) is an automated workload platform that offers a secure service portal for authorized users, who can select, deploy and manage cloud resources. OpenStack: Integrate OpenStack's cloud OS system with cloud-optimized PowerEdge C servers, Dell-developed Crowbar installer & Dell Services to handle massive data loads. IT Management SaaS: Manage your enterprise-wide IT infrastructure, device, email, data security, BC/DR, data encryption, and integration of cloud and on-premise applications. Boomi: Connect any combination of Cloud, SaaS, or on-premise apps with no software, no appliances, and no coding using AtomSphere, the industry's #1 integration cloud. Contact Information Name: Lee Kin Thong, Head, Country Marketing Email: [email protected] Tel: +65 6335 3388 142 CLOUD COMPUTING IN SINGAPORE

Background Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. In Asia Pacific, we operate in over 60 offices across 13 countries. We help clients plan, build, support, manage, improve and innovate their ICT infrastructures. It combines an expertise in networking, security, data centre solutions, Microsoft solutions and converged communications and contact centre technologies, with advanced skills in consulting, integration, training and managed services. www.dimensiondata.com. Cloud Services Offering Dimension Data offers a comprehensive range of cloud services to make it easier for companies to accelerate their adoption of cloud computing. Available on a global basis, these services are delivered on the company's Managed Cloud Platform (MCP), a fully-managed cloud delivery platform. Through the use of a single platform, clients can easily move between public, private and hybrid cloud models without having to re-architect and re-integrate the underlying infrastructure. This helps to improve competitiveness, simplify business processes and reduce time to market. Our offerings include the following: -

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Cloud enablement: consulting and advisory services to help clients understand more about cloud readiness, governance, optimization, and data centre consolidation and technology architecture. Cloud and system integration: integration services across traditional IT systems, private, public or hybrid clouds. Compute-as-a-service (CaaS): virtual servers and storage provided as a service in shared (public) and dedicated (private) environments. Managed Hosting: dedicated infrastructure and application management services interconnected to our public and private cloud Managed services: a set of support services, including patch management, device configuration and backup. Advanced cloud services: value added services e.g. cloud-based back-up and disaster recovery. Application services: applications hosted and operated on our MCP.

Contact Information Name: Douglas Tan, Senior Client Manager Email: [email protected] Tel: +65 6517 2000

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Dimension Data (Singapore) Pte. Ltd. 6 Temasek Boulevard, #26-01, Suntec Tower 4, Singapore 038986 www.dimensiondata.com

CLOUD TECHNOLOGY COMPANIES

EMC International SARL (Singapore Branch) 3 Changi Business Park Vista, #04-00, Singapore 486051 www.emc.com

Background EMC Corporation (NYSE: EMC) is the world's leading developer and provider of information infrastructure technologies that enable people and organizations of all sizes to transform the way they store and create value from their digital information. Cloud Services Offering Organizations are turning to the private cloud for efficient, dynamic, and scalable IT resources as cloud computing enables organizations to achieve faster and high returns on their IT investments. EMC's industry-leading portfolio of innovative virtualization, storage, security, and information and content management products is essential for cloud computing to fulfill its promise. EMC has been moving itself into position to provide customers with a safe path from the world of physical IT to fully virtualized IT and ultimately to cloud-based IT infrastructure. Primary solutions that EMC cloud computing and storage can provide include: Multi-site data management – When you need single-point, rules-based management for vast quantities of content produced, consumed, and stored in multiple locations nationwide or worldwide. Intra-office and inter-office data sharing – When the missions of your various user communities demand secure storage and rapid distribution of shared data assets combined with utmost data confidentiality, all controlled from a single point. Analytical and scientific research – When authorized analysts and k n o w l e d g e w o r ke r s n e e d ra p i d , e a s y a c c e s s t o a c t i o n a b l e d a t a regardless of where that data was created or in which data center it currently resides – including secure, large volume storage as an online service.

Contact Information Name: Narissa de Rozario, Executive Briefing Advisor Email: [email protected] Tel: +65 6501 1055 (main line) / +65 6501 1765 (direct) 144 CLOUD COMPUTING IN SINGAPORE

Background Entreda was founded in Silicon Valley to revolutionize the market for IT-as-a-Service in the age of the cloud. Founded by technology innovators experienced in developing cloud hardware, software and networks, Entreda is committed to re-inventing IT-as-aService and liberating SMEs from the costly and inefficient silos of the past. By delivering secure, affordable IT-as-a-Service in concert with our partner, Singtel, Entreda is laying the foundation for rapid migration by SMEs to the age of the cloud, and the adoption of new transformative cloud applications. Cloud Services Offering The Entreda Service Delivery Platform (ESDP) enables broadband services providers, hosting vendors, BPOs and SaaS integrators to power high-value, high-margin IT-as-aService for SMEs (small medium enterprises). The ESDP also enables carriers and CSPs to build new IT-as-a-Service revenue centers focused on the needs of 21 st century SMEs. Available as a white-label offering, ESDP is a fusion of 4 must-have platform ingredients, which provide an end-to-end fabric of IT-as-a-Service value: Entreda Cloud Connector Appliance: Purpose-built to deliver transformative IT services to SMEs, the Entreda Cloud Connector is a self-installing hybrid cloud appliance that operates on-premise at the SMEs site or multiple locations. Entreda Hybrid Cloud Management Console: The Entreda Management Console provides a single-pane-of-glass interface for SMEs and system operators to configure, monitor and manage IT-as-a-Service capabilities in a simple and transparent fashion. Entreda Subscriber Enrollment Engine: Entreda's full spectrum vision of SME IT-as-a-Service supports all networked devices in a holistic fashion through a simple device enrollment and service authentication process. Entreda IT-as-a-Service Suite: Entreda has packaged a suite of enterprise-grade services for easy consumption by resource-constrained SMEs, including fail-safe hybrid cloud backup, managed firewall, secure VPN, network monitoring, application filtering and other must-have services. The Entreda ITaaS Suite provides an affordable, easy-to-administer replacement for costly, inefficient and insecure point solution silos in all major areas of IT management. Entreda assists our partners at every stage of planning and deployment by providing expert support services to accelerate and streamline the process of integrating and launching your new IT-as-a-Service business.

Contact Information Name: Venky Vaiyapuri Email: [email protected] Tel: +65 8298 6757

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Entreda Pte. Ltd. 150 Cecil Street, #16-00, Singapore 069543 www.entreda.com

CLOUD TECHNOLOGY COMPANIES

HCL Singapore Pte. Ltd. 8 Shenton Way, # 33-01, Temasek Tower, Singapore 068811 www.hcltech.com/geo-spread/singapore/ Background HCL Technologies is a leading global IT services company, working with clients in the areas that impact and redefine the core of their businesses. Since its inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by innovation and value creation, and offers integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and BPO. HCL leverages its extensive global offshore infrastructure and network of offices in 26 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare. HCL takes pride in its philosophy of 'Employee First' which empowers our 58,129 transformers to create a real value for the customers. HCL started its operations in Singapore in 1980 and was HCL's first foray outside India and indeed the first internationalization effort by an Indian IT company. We regard it as an honor to be one of the first few IT companies in Singapore. HCL has come a long way from building computers to being a leading Systems Integrator in this region. Cloud Services Offering HCL is a formidable cloud service partner for global organizations with coherent thinking and strategy in place. Today, we work with – 8 out of Top 10 ISV's in their Cloud Initiatives 35+ Global Organizations in offering Cloud Based Enterprise Management Platform HCL as a Cloud Partner: Being a remarkably experienced IT transformational services provider, HCL is also considered as a preferred Cloud partner. HCL's approach is centered on building & providing competency based services such as Cloud Assessment, Implementation & Migration to Private, Public and Hybrid Clouds and Cloud Service Management. HCL also provides Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) for its existing and potential enterprise customers. HCL is also actively progressing to identify niche functional applications in various industry verticals (and micro verticals) that will be delivered through HCL Cloud. Our cloud services are centered on: Cloud Consulting and Assessment: Cloud Readiness and Migration Assessment. Cloud Implementation and Migration: SaaS enablement Services, IaaS, PaaS Product development, Private Cloud Development and Management. Cloud Service Management: Service Delivery platforms like Agora, MTaaS, MyCloud etc. Application Support and Maintenance, Application and Infrastructure Operations. Service Integration and Service Aggregation SaaS : Vertical Specific Niche applications and Horizontal applications delivered on SaaS Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)

Contact Information Name: Arun Sundar, Marketing and Industry Analyst Relations Email: [email protected] Tel: +65 9028 3695

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Background HP is a technology company that operates in more than 170 countries around the world. We explore how technology and services can help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. We provide infrastructure and business offerings that span from handheld devices to some of the world's most powerful supercomputer installations. We offer consumers a wide range of products and services from digital photography to digital entertainment and from computing to home printing. This comprehensive portfolio helps us match the right products, services and solutions to our customers' specific needs. Cloud Services Offering HP offers cloud infrastructure solution and consulting services. CloudStart, built on Converged Infrastructure, offers a menu of pre-defined services allows the following services: Request and activate service from self-service portal Scale service securely Adjust service based on consumption and chargeback reports CloudStart comes with HP Cloud Service Automation software, and storage services from HP StorageWorks, enables clients to reduce provisioning times up to 80 percent. The HP Converged Cloud Workshop provides: Education on the cloud and hybrid service delivery strategies from the infrastructure layer to the applications Recommendations for using the cloud as part of a service provider and portfolio strategy Next steps and roadmap for cloud computing projects HP Cloud Roadmap Service provides 8-12 weeks consulting engagement that: Identifies opportunities where business and IT can benefit from the cloud Identifies the appropriate cloud delivery and deployment models Recommends the service strategy, governance and program model for incorporating cloud capabilities Provides practical, step-by-step roadmap for cloud adoption HP Cloud Design Service provides: Design scalable and comprehensive cloud infrastructure that can evolve from public to private Comprehensive HP reference architecture ITIL v3 interpretation Full mapping of technologies Detailed bill of materials and implementation plan Contact Information Name: Mr Andrew Ang, Sales Manager, Enterprise Group, Hewlett-Packard Singapore Email: [email protected] Tel: +65 9800 3732

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Hewlett-Packard Singapore (Sales) Pte. Ltd. 450 Alexandra Road, Singapore 119960 www.hp.com.sg

CLOUD TECHNOLOGY COMPANIES

Hitachi Data Systems 300 Beach Road, Level 28, Singapore 199555 www.hds.com

Background Hitachi Data Systems is a premier provider of cloud storage infrastructure, services and solutions that deliver integrated, elastic, virtualized and highly available cloud environments. We deliver secure, flexible, scalable and easy-tomanage cloud storage infrastructures that are location independent and enable you to lower total cost of ownership, meet service level agreements and improve operational efficiency. We also deliver fully managed cloud services so that you can reduce costs, improve efficiencies and pay for only what is consumed. At the same time these services provide the agility to grow and shrink capacity to meet the ever changing demands of your business. Cloud Services Offering At Hitachi Data Systems, we believe all data has value. And as the explosion of data, applications and access continues to gather momentum, opportunities likewise accelerate, making it imperative to manage information as an asset. Doing so will spur increasingly sophisticated insight and drive the innovations of tomorrow. This requires uninhibited yet appropriate interaction with data and content so that it can be a fluid basis of actionable and more intelligent information. In turn, this requires improved dynamic infrastructure to provide unconstrained resources that are ready when and how we need them. Hitachi Data Systems is driving solutions and services to support infrastructure cloud, content cloud and information cloud. Our cloud vision defines a path forward so you can transform data into actionable information and harness its power as a strategic asset for insight and innovation.

Contact Information Name: Colin Tan, Director, FCS & Cloud Solutions, ASEAN Email: [email protected] Tel: +65 6808 5031 148 CLOUD COMPUTING IN SINGAPORE

Background IBM began its cloud initiative nearly five years ago establishing “Blue Cloud” labs around the world and working with innovative businesses, governments and universities. Since then, IBM has helped thousands of clients adopt public, private and hybrid cloud models, and manages millions of cloud-based transactions every day. We assist clients in areas as diverse as banking, communications, healthcare and government to build their own clouds or securely tap into IBM cloud-based business and infrastructure services. IBM is unique in bringing together key cloud technologies, deep process knowledge, a broad portfolio of cloud solutions, and a global network of local delivery centers. Cloud Services Offering IBM's comprehensive capabilities make the cloud promise a reality whether you are searching for a way to take your organisation to an established cloud, create a smart cloud inside your organisation, or integrate across clouds. Accelerate your business transformation with capabilities from IBM SmartCloud – IBM's vision for cloud computing that provides unprecedented choice, security and portability: IBM SmartCloud Foundation, the architecture for private and hybrid cloud, is a set of technologies that serve as the underpinnings of cloud computing, and offers unparalleled time-to-market, integration and management capabilities for cloud computing. IBM SmartCloud Services are platform and infrastructure capabilities delivered as a service on cloud. Through this enterprise PaaS, clients can achieve the benefits of cloud based economics for the deployment of both traditional and new applications, while at the same time maintaining the security, portability and governance critical to maintaining control in the cloud. IBM SmartCloud Solutions are a suite of software capabilities available on cloud. Log on and use security-rich and reliable business solutions without the hassle of downloading or installing them on your physical machine. IBM SmartCloud Ecosystem is the company's commitment to the business partner community to help them quickly ramp up and participate in the industry shift to cloud computing by making it easier for them to deliver enterprise-grade public and private cloud solutions to clients. Contact Information Name: Chung Hao Ning, Country Leader, Cloud Computing Email: [email protected] Tel: +65 6418 9647

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CLOUD TECHNOLOGY COMPANIES

IBM Singapore Pte. Ltd. 9 Changi Business Park Central 1, The IBM Place, Singapore 486048 www.ibm.com/cloud

CLOUD TECHNOLOGY COMPANIES

ICSP Solutions Pte. Ltd. 1 Ubi View, #04-10, Focus One, Singapore 408555 www.icspsolutions.com

Background ICSP Solutions Pte Ltd (ICSP) was incorporated with the mission to provide world class solutions to service providers using in-house innovation and partner products. ICSP Solutions has been involved in providing High Performance Computing and Virtualisation solutions to its customer for more that 4 years. ICSP provides expertise to implement private and public clouds using open source stacks. Cloud Services Offering ICSP has partnered with Eucalyptus Systems, Inc. to provide proven private cloud stack for customer needs. With Eucalyptus stack, customers make more efficient use of their computing capacity, thus increasing productivity and innovation, deploying new applications faster, and protecting sensitive data while making savings in capital expenditure. ICSP provides design and implementation services to build private and public clouds.

Contact Information Name: Rakesh Sabharwal, VP Email: [email protected] Tel: +65 6749 3202 150 CLOUD COMPUTING IN SINGAPORE

Background iNFOTECT is a pioneer in providing information leakage protection and malware containment solutions for Internet-facing web servers. Our solutions effectively protect against leakages of personal, medical and financial records, server configuration information as well as intellectual properties. Our solutions also detect malicious or compromised content in public web sites and prevent it from being spread to unknowing site visitors. Cloud Services Offering World's First Dedicated Outbound Security Solution for Cloud and Web Services - IWS. To address the unmitigated risks of outbound risks from web servers, iNFOTECT has developed the world's first solution that specializes in outbound security protection for web servers. The product is called iNSIGHT for Web Servers or IWS in short. Simply speaking, IWS monitors the outbound HTTP traffic from your cloud services to identify the presence of the following types of sensitive information: Personnel records Financial records Source code Server configuration Healthcare records (in HL7 format) Malicious pages Hacked pages Detection for these types of sensitive information is available out of the box in IWS with no further fingerprinting. Our technologies are awarded patents in Singapore and are patent-pending in US. Another differentiating feature of IWS is that it can detect information leakage in the following binary documents: Adobe PDF Microsoft Office documents Zipped files OpenOffice documents Because IWS is agnostic towards the causes, it can protect web servers against new forms of attacks. This is what you need – a wholesome protection against information leakage, malware transmission and display of hacked pages from your cloud services.

Contact Information Name: Wong Onn Chee, Director Email: [email protected] Tel: +65 6873 2049

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Infotect Security Pte. Ltd. 20 Ayer Rajah Crescent, #08-02, Singapore 139964 http://www.infotectsecurity.com

CLOUD TECHNOLOGY COMPANIES

Kibin Labs Pte. Ltd. 33 Ubi Avenue 3, #08-61 Vertex Tower A, Singapore 408868 www.kibinlabs.com

Background Kibin Labs is a Private Limited company based in Singapore and provides professional services for large scale infrastructure solutions like cloud computing and big data. Kibin Labs develops hardware and software solutions to build self-managed web scale infrastructures like IaaS and PaaS cloud services and big data farms. We offer project-based consulting and professional services to plan, deploy, manage and support our infrastructure solutions. Cloud Services Offering We offer consultation, professional services and support for the following services: Scalable Infrastructure Management Platform Commodity compute and storage hardware solutions Infrastructure as a Service Clouds (IaaS: OpenStack) Platform as a Service (PaaS: Cloud Foundry and OpenShift) Virtualized Infrastructure (KVM and oVirt) Big Data (Hadoop) Distributed block and object storage

Contact Information Name: Thomas Goh, Director Email: [email protected] Tel: +65 9796 5319 152 CLOUD COMPUTING IN SINGAPORE

Background MindWave Solutions Pte. Ltd., an ISO 9001:2008 certified IT solutions & services management organisation headquartered from Singapore with the prime objective of bringing aggregated Cloud Computing offerings to the fore has launched MindWave Cloud Services Pte. Ltd. MindWave focuses on improvement in business performance of our clients by bringing in a credible and experienced global leadership team driving services through the next generation global delivery model. Being an early adopter in delivering affordable turnkey Cloud Computing offerings, MindWave has expanded its presence into Malaysia, Australia, India, Indonesia, Myanmar and Philippines. MindWave Cloud offerings has enabled our clients in both, private and public sectors to innovate, reduce capital & operational costs and collaborate on a global scale. MindWave has enabled service providers, data centres, ISV's and technology enterprises into building, automating, operating, managing, governing & metering cloud computing technology solutions. MindWave cloud technology solutions rails on a flexible, scalable, agile and on demand model. Team at Mindwave supports large enterprise service providers and small and medium businesses in transforming the way business is done over cloud computing. MindWave holds proven turnkey cloud computing expertise, whether it's building an essential IaaS infrastructure, or managing a complex PaaS platform, or distributing a cost-effective SaaS solutions to support the diversity and complexity at any scale. Cloud Services Offering Cloud Computing Consulting (Assessment & Adoption) Cloud Computing Solutions (Storage, Backup, Cloud Clients (SW/HW), Network, Virtualisation, Protection, Performance, Security) Managed Cloud Computing Services Design, Development & Deployment (Private / Public / Hybrid /Turnkey) Cloud Systems Distribution, Provisioning, Metering & Selling Cloud Testing, Management, Tech Support & Training Cloud Computing Products – MindBay Suites IaaS (Infrastructure as a Service) PaaS (Platform as a Service) Comprehensive business and operations Self Service Portal (Governance / Automation) Turnkey, self-branded Cloud Market Place (Storefront) CMaaS (Automated Cloud Management as a Service) SaaS (Software As a Service) Products University Management, Warehouse Management, eDocument Management, Customer Relationship Management

Contact Information Name: Thomas Jacob, AVP - Cloud Computing Practice Email: [email protected] Tel: +65 9645 2651

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MindWave Cloud Services Pte. Ltd. 73 Science Park Drive, #03-07/08, Cintech I, Science Park I, Singapore 118254 www.mindwaveglobal.com

CLOUD TECHNOLOGY COMPANIES

NCS Pte. Ltd. 5 Ang Mo Kio Street, NCS Hub, Singapore 569141 www.ncs.com.sg

Background NCS Group is a leading information technology (IT) and communications engineering service provider with about 7,000 staff in more than 10 countries across the Asia-Pacific and Middle East regions. NCS has in-depth domain knowledge and unique delivery capabilities which focus on defining, realising and sustaining Business Value for its Customers via the innovative use of technology. With proven expertise in consulting, development, systems integration, outsourcing, infrastructure management and solutions gained while serving government and commercial organisations across the regions, NCS delivers end-to-end support for every organisation's technology needs. Headquartered in Singapore, NCS is a wholly-owned subsidiary of the SingTel Group. Cloud Services Offering NCS understands the key considerations and our solutions are developed to help ensure successful cloud adoption, from Consulting to Services Integration, Application Development, and a valuable portfolio of Cloud Enablement Services. As a proficient aggregator, integrator and enabler in Cloud computing, NCS provides an efficient, secure and scalable cloud eco-system for organizations. Orchestrating to bring the distinguished benefits of different ensembles of Cloud Computing, enterprises can adopt their choice cloud solutions through cloud-to-cloud federation and integration services in a controlled and manageable environment. NCS Cloud Computing Services include: Cloud Consulting Services Conduct Cloud Readiness Assessment and develop enterprise Cloud Strategy. Define the holistic change management plan and measurement criteria. Cloud Implementation Services - Cloud Application Development Develop and implement custom applications. - Cloud Integration Services & SaaSConnect Integrate internal and external Cloud services. NCS SaasConnect provides an integrated environment to assist the product or application development life cycle. This helps organizations to reuse significant parts of existing code, accelerate application development and enhance integration with legacy systems. We can make enhancement s on a variety of cloud platforms. - Cloud Enablement Develop and implement Cloud services. Contact Information Name: Lyndy Ng, Director Email: [email protected] Tel: +65 6556 8000 154 CLOUD COMPUTING IN SINGAPORE

Background NetApp creates innovative storage and data management solutions that deliver outstanding cost efficiency and accelerate business breakthroughs. Our dedication to the principles of simplicity, innovation, and customer success has made us one of the fastest-growing storage and data management providers today. Customers choose us for our “go beyond” approach and broad portfolio of solutions for server-to-storage virtualization, business applications, data protection, and more. Our solutions and virtualized storage technologies provide nonstop availability of critical business data and speed product development, so you can deploy new capabilities with confidence and get to revenue faster than ever before. www.netapp.com/as. Cloud Services Offering Facilitate the reuse and dynamic allocation of resources through a shared infrastructure. Deliver cloud-based services for greater cost savings, increased agility, and improved efficiencies. NetApp has the products and technologies you need for a virtualized, serviceoriented infrastructure. Learn more about the capabilities that you require: Secure multi-tenancy to cost-effectively and securely partition a single system to support multiple tenants, such as customers, business units, or workgroups Service automation and management to enable a pay-as-you-go model with instant delivery and chargeback capability, and near-real-time visibility into availability, performance, or policy problems Data mobility to move data without disruption while maintaining SLAs Storage efficiency through a single unified architecture using software to boost overall efficiency, reduce costs, and increase utilization Integrated data protection to meet backup, disaster recovery, archiving, and compliance SLAs We can help you transform your IT infrastructure to deliver cloud-based services. Read the Top Reasons why you should choose NetApp for the cloud. Contact Information Name: Loh Ching Soo, Country Manager Email: [email protected] Tel: +65 6496 3531

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NetApp 1 Temasek Avenue, #08-01, Singapore 039192 www.netapp.com/as

CLOUD TECHNOLOGY COMPANIES

NovaGlobal Pte. Ltd. 18 Boon Lay Way, #10-151, TradeHub21, Singapore 609966 www.novaglobal.com.sg

Background Novaglobal Pte Ltd is a well established ASEAN company delivering comprehensive Grid, HPC & Cloud Solutions to companies and institutions. Our solutions are already in deployment with leading organizations in the region. Major Cloud Computing projects completed include “Rendering-as-a-Service” for a Malaysian GLC; “HPC-as-a-Service” and HPC Cloud for local universities in Singapore. Cloud Services Offering Design, Build & Maintain: High Performance Computing Cloud (for scientific computing) Digital Animation Rendering Cloud Storage-as-a-Service Cloud Infrastructure-as-a-Service Cloud Remote 3D Graphics Workstation Visualization Applications Service Portals & Workflows

Contact Information Name: Ivan Ho Pak Kin Email: [email protected] Tel: +65 9615 5098 156 CLOUD COMPUTING IN SINGAPORE

Background Cloud computing is changing the way we think about Information Technology. Cloud is a computing model providing web-based software, middleware and computing resources on demand. Nubefy was founded as a disruptive means to alter how companies consume cloud services. Since the cloud is the fastest growing and most pervasive segment, Nubefy is addressing IT service management by providing valuable tools and insight on how to manage cloud infrastructure efficiently, expanding the boundaries of a single cloud. The Nubefy cloud IT service management platform enables companies with the visibility, control, portability and automation of cloud based services offered by an ecosystem of third party cloud service enablers. Nubefy allows companies to easily build, deploy, manage and monitor mission critical infrastructure. Cloud Services Offering Simplify and standardize your underlying infrastructure to run on the cloud. The Nubefy IT service management platform offering includes support for building, deploying, managing and monitoring servers, databases, data stores and virtualization components for building your cloud computing environment. Nubefy forms the foundation for infrastructure clouds. You can quickly and easily build cloud services through an ecosystem of renowned partners within their existing infrastructure offering on-demand, elastic cloud services. Nubefy users can take full advantage of cloud computing to deliver higher efficiency, limitless scale and faster deployment of new services and systems. Our IT service management platform allows you to coordinate virtualized servers, networking, database and storage to fit your needs. WHAT IS NUBEFY? Inspired by the Spanish word for cloud, “nube”, and unify, Nubefy is a cloud service management tool. Nubefy addresses the challenges faced when adopting cloud services such as reliability, scalability and manageability. We want to provide the user with more control across a vast network of providers, allowing the user to truly take advantage of the diverse features available. By enabling the user with the ability to control across their infrastructure as a service (IaaS), we unify the cloud. Contact Information Name: Eric Meyer, CEO Email: [email protected] Tel: +65 6655 4612 CLOUD COMPUTING IN SINGAPORE 157

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Nubefy 200 Maxwell Road, #09-17, Singapore 069113 www.nubefy.com

CLOUD TECHNOLOGY COMPANIES

Oracle Corporation Singapore Pte. Ltd. 6 Temasek Boulevard, #18-01, Suntec Tower 4, Singapore 038986 www.oracle.com Background Oracle (NASDAQ: ORCL) engineers hardware and software to work together in the cloud and in the data center – from servers and storage, to database and middleware, through applications. With over 390,000 customers across various industries, Oracle offers a broad portfolio of software and hardware products and services to enable public, private and hybrid clouds. Oracle is also among founding members of the Asia Pacific Cloud Alliance, formed with communications service providers in the region. Oracle's software and hardware can power up cloud offerings from the virtual private cloud operated through the Alliance. Cloud Services Offering For private clouds, Oracle offers an extensive portfolio of horizontal and industry applications that run on a standards-based, shared services platform; and leading Engineered Systems, including Oracle's Exadata Database Machine and Exalogic Elastic Cloud. The Oracle Public Cloud is a broad set of best-in-class, integrated services that provide customers with subscription-based, self-service access to Oracle Fusion Applications, Oracle Fusion Middleware and Oracle Database, all completely managed, hosted on Oracle Engineered Systems and supported by Oracle. Customers can also take existing standard Java and Oracle Database applications and deploy them to the Oracle Public Cloud without rewriting them, hence taking advantage of their existing IT assets, skills and ecosystems. Oracle's commitment in cloud computing is also shown in: Oracle Solaris 11, the first cloud OS to manage mission-critical cloud depolyments. Oracle Fusion Applications can be deployed on premise, in the cloud and even in hybrid modes seamlessly. Oracle Enterprise Manager 12, the industry's first cloud management software with a business-driven approach towards cloud lifecycle management across the software and hardware assets of an enterprise. Oracle WebLogic Server 12c can be deployed across public or private clouds through its standards-based platform for application development. Contact Information Name: Seah Boon Chong, Sales Consulting Director Email: [email protected] Tel: +65 6436 1672

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Background Parallels is a worldwide leader in hosting and Cloud service enablement and desktop virtualization. Founded in 1999, Parallels is a fast-growing company with more than 800 employees in North America, Europe, and Asia. For more information, please visit www.parallels.com, follow us on Twitter at www.twitter.com/ParallelsCloud and Like us on Facebook at www.facebook. com/ParallelsCloud. Cloud Services Offering Parallels enables service providers to rapidly launch and efficiently deliver the most profitable cloud services by automating the delivery of the broadest set of solutions demanded by small businesses. Particularly, Parallels has successfully enabled leading CSPs such as Telkom Malaysia, KPN, Telekom Austria to provide cloud services which is integrated with their existing OSS/BSS systems.

Contact Information Name: Clara Chwee, Marketing Manager, SEA & Australia Email: [email protected] Tel: +65 6645 3298 CLOUD COMPUTING IN SINGAPORE 159

CLOUD TECHNOLOGY COMPANIES

Parallels Software Pte. Ltd. 3 Anson Road, #36-01, Springleaf Tower, Singapore 079909 www.parallels.com

CLOUD TECHNOLOGY COMPANIES

PointStar Cloud Consultancy 51 Ayer Rajah Crescent, #06-10, Singapore 139948 cloud.point-star.com

Background Established in 2007, PointStar is one of the leading Cloud Consultancies in Asia Pacific. We've helped more than 300 businesses, organisations and institutions and over 75,000 users from all over the world choose, adopt, implement, customise and manage some of the best cloud solutions from Google, Amazon and NetSuite. Our team of qualified cloud consultants ensure customers adopt the most suitable cloud solutions that are a best fit for their business or organisational needs. Our team of experienced and certified cloud architects and engineers guarantee that our customers will experience a successful migration to the Cloud with minimal hassle. Cloud Services Offering We provide consultation, implementation and customisation of cutting-edge Cloud solutions for the following business needs: -

Email, Productivity & Communication Security via Google Apps for Business and Google Vault, allowing staff to be more productive anywhere and staying compliant with regulations and security requirements.

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Enterprise Resource Planning & Customer Relationship Management via NetSuite, the World's #1 Cloud ERP Software, giving everyone the ability to manage every aspect of the business on one platform.

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eCommerce via NetSuite SuiteCommerce, the world's 1st Commerce as a Service solution that provides businesses the right information to make empowered decisions to drive more ROI.

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Cloud Hosting & Management via our Amazon Web Services Managed Services, freeing up time and energy from the technical aspects of managing your cloud infrastructure to focus on more important things for your business.

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Geo-Location & Mobile Workforce Management via Google Maps Coordinate and Google Maps API for Business, allowing managers to see the locations of their mobile workforce, ensuring the right jobs are given to the right people at the right places.

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Cloud-Powered Computers via our range of Chrome Devices for Business, equipping employees with powerful yet lightweight and cost-effective laptops and computers.

Contact Information Name: Justin Lee, Director, Business Development Email: [email protected] Tel: +65 6773 0987

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Background RightScale is the leader in cloud computing management. The company offers a fully automated cloud management platform for organizations to deploy and manage business critical applications across multiple clouds with complete control and portability. The RightScale cloud management platform provides a solution to design, deploy, manage, and automate business-critical applications on the cloud. To date, millions of cloud servers have been launched on the RightScale Cloud Management Platform – running everything from scalable websites to complex enterprise applications. Read more about the key benefits enjoyed by thousands of companies that use RightScale every day to run their public, private and hybrid cloud projects. Cloud Services Offering RightScale enables organizations to manage all of its cloud infrastructure with a single, integrated solution. Our cloud management platform provides abstraction with complete customization, allowing customers to focus on their applications while optimizing infrastructure where necessary. In short, RightScale makes cloud manageable. Automation is the core of RightScale, freeing customers to run efficient, scalable, and highly-available applications. RightScale's multi-cloud integration enables the ability to choose multiple clouds, providing freedom to work with any vendor in a rapidly changing market, this extends customers the visibility and control over all their resources in one place. Customers can now access 5 public clouds spanning 13 global geographies through the RightScale cloud management platform. RightScale has also created a simple and efficient solution for customers to leverage existing on-premise hardware to build private and hybrid cloud infrastructure called RightScale myCloud. Through partnering with leading on-premise infrastructure-as-aservice (IaaS) providers Citrix Cloudstack and Eucalyptus, we make the installation of their IaaS cloud software and its integration with the RightScale Cloud Management Platform a smooth and easy process. To take advantage of RightScale's deep understanding of best practices, we encourage you to tap into the cloud expertise provided by RightScale's service, support, and partner networks when building and managing your infrastructure.

Contact Information Name: Chua Sher Vin, Director Email: [email protected] Tel: +65 9127 8939

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CLOUD TECHNOLOGY COMPANIES

RightScale 9 Battery Road, #11-00, The Straits Trading Building, Singapore 049910 www.rightscale.com

CLOUD TECHNOLOGY COMPANIES

RSA, The Security Division of EMC 6 Temasek Boulevard, #31-01, Suntec Tower 4, Singapore 038986 www.rsa.com

Background RSA, The Security Division of EMC, is the premier provider of security, risk and compliance solutions, helping the world's leading organizations succeed by solving their most complex and sensitive security challenges. These challenges include managing organizational risk, safeguarding mobile access and collaboration, proving compliance, and securing virtual and cloud environments. Combining business-critical controls in identity assurance, data loss prevention, encryption and tokenization, fraud protection and SIEM with industry leading eGRC capabilities and consulting services, RSA brings trust and visibility to millions of user identities, the transactions that they perform and the data that is generated. Cloud Services Offering We can help companies accelerate the benefits of virtualization and accelerate their journey to the private cloud by identifying new benefits while mitigating security concerns which arise from virtualization technologies. The RSA Security Practice of EMC Consulting, leveraging RSA's security expertise and EMC's leadership in virtualization and cloud, offers broad based security assessments for virtualized environments and new services to secure Virtual Desktop Infrastructures, leverage RSA best practices and established safeguards to help build secure virtualized and private cloud environments through technology, policy and program development. Our security consulting services for Virtualization and Private Cloud Security include: Security Assessment for Virtualized Environments Securing Virtual Desktop Infrastructure RSA Professional Services apply a range of authentication, data protection, and security event management solutions into virtualized environments to accelerate the return on investment of this technology while maintaining the appropriate security controls and posture. Our services span every aspect of design, implementation, optimization and lifecycle use of RSA solutions such as SecurID, DLP Suite and enVision, in conjunction with our knowledge of virtualization technologies, to ensure our client's benefit from their investment.

Contact Information Name: Sharon Koo Email: [email protected] Tel: +65 6333 6200 162 CLOUD COMPUTING IN SINGAPORE

Background S & I Systems Pte Ltd (S & I) is an integrated IT solutions provider of enterprise infrastructure systems and business application solutions that delivers the best value IT solutions that help customers achieve better business performance. Established in 1998, S & I has over 100 employees, with offices in Singapore, Malaysia and Thailand. Working together with leading technology vendors and solutions partners, S & I provides infrastructure and business solutions to over 300 enterprise customers spanning a broad spectrum of industries across the region. S & I has the capabilities to help organizations adopt private cloud computing and SaaS to drive greater performance with efficient, dynamic and scalable IT resources. Cloud Services Offering S & I adopts a stepwise approach to help companies develop cloud strategy and recommend implementation that offers the fastest path to best meet their cloud computing needs. We provide an integrated portfolio of IaaS (Infrastructure as a Service) and SaaS (Software as a Service) solutions for cloud computing that can be deployed on premise or on demand. Our cloud services include: Private cloud planning, design and implementation. Migration to Cloud SaaS applications consulting, implementation & integration services.

Contact Information Name: Yeo Keng Hua Email: [email protected] Office +65 6319 4888/4885 Tel:

Mobile +65 9663 8455 CLOUD COMPUTING IN SINGAPORE 163

CLOUD TECHNOLOGY COMPANIES

S & I Systems Pte. Ltd. 31 Kaki Bukit Road 3, #05-20/23, Techlink, Singapore 417818 www.si-asia.com

CLOUD TECHNOLOGY COMPANIES

Symantec Cloud 6 Temasek Boulevard, #11-01, Suntec Tower 4, Singapore 038986 http://www.symanteccloud.com.sg

Background Symantec.cloud, formerly MessageLabs, is the world's leading provider of hosted service for securing and managing information stored on endpoints and delivered via email. Since 2008 Symantec has made additional investments with the expansion of the product portfolio (archiving and endpoint protection), additional datacentres across the global and more resources to support and develop the business. Symantec.cloud services remain the same, along with additional cloud-based products being delivered to meet the needs of SMB and Enterprise customers. Cloud Services Offering Symantec.cloud uses the power of cloud computing to secure and manage information stored on endpoints and delivered via email, Web, and instant messaging. Building on the foundation of MessageLabs market leading softwareas-a-service (SaaS) offerings and proven Symantec technologies, Symantec.cloud provides essential protection while virtually eliminating the need to manage hardware and software on site. More than ten million end users at more than 31,000 organizations ranging from small businesses to the Fortune 500 use Symantec.cloud to secure and manage information stored on endpoints and delivered via email, Web, and instant messaging. Symantec.cloud helps IT executives to protect information more completely, manage technology more effectively, and rapidly respond to the needs of their business.

Contact Information Name: May Cheok, Marketing Manager Email: [email protected] +65 6413 4012 Tel: 164 CLOUD COMPUTING IN SINGAPORE

Background We solve problems, help you to be innovative, and improve business processes, by providing high definition, high quality, video conferencing and visual collaboration cloud based services, and we also sell and install video conference facilities. Formed in October 2011, we are a Singapore based Vidyo Service Provider and Reseller, providing cloud based service globally. We are well capitalized, with experienced entrepreneurial / corporate management, leading a team who are innovative and aggressive, and customer focused. Cloud Services Offering “Cloud Computing” is a buzz word that is now heading mainstream. The applications we use are delivered to us, over the internet. This is now applies to high Quality, high Definition, Enterprise Standard Video Conferencing and Visual Collaboration Tools and Applications. Vidyo Personal Telepresence applications (www.vidyo.com) lead the field in high definition video conferencing delivered over the internet. Temasys Communications has chosen Vidyo as its platform to launch a global “Video as a Service” Enterprise Class proposition. As a result, Visual collaboration and high definition video conferencing is now truly an anywhere, anytime, any platform experience which does not require any significant capital investment as a result of Vidyo technology and Temasys' investment in a global infrastructure. Whatever your business, there is a major opportunity to gain massive benefits from a Cloud Based Video Conferencing / Visual Collaboration Service which can link every kind of user with other colleagues, suppliers, experts, executives, and all co-workers, be they mobile (using iPad or Android tablets, or laptops), in their office (using desktop computers), at home, in the conference room, or in the executive suite. We believe that there should be no boundaries to the implementation and use of leading edge technology which delivers high definition video conferencing, on demand visual collaboration, and a host of innovative value add features, over the web.

Contact Information Name: Bill Lewis Email: [email protected] Tel: +65 9839 5371 CLOUD COMPUTING IN SINGAPORE 165

CLOUD TECHNOLOGY COMPANIES

Temasys Communications Pte Ltd 19 Amoy Street, #01-01, Singapore 069854 www.temasys.com.sg

CLOUD TECHNOLOGY COMPANIES

Vmware (S) Pte. Ltd. 6 Temasek Boulevard, #06-01, Suntec Tower 4, Singapore 038986 www.vmware.com

Background VMware, the global leader in virtualization and cloud infrastructure, delivers customer-proven solutions that accelerate IT by reducing complexity and enabling more flexible, agile service delivery. Leveraging VMware vSphere, the most widely deployed foundation for cloud computing, VMware enables enterprises to adopt a cloud model that addresses their unique business challenges. VMware's approach speeds the transition to cloud computing while preserving existing investments and improving security and control. With more than 350,000 customers and 50,000 partners, VMware solutions help organizations of all sizes to lower costs, increase business agility and ensure freedom of choice. Cloud Services Offering Businesses want IT to be more flexible and responsive, but also improve efficiency and control costs. VMware delivers solutions that enable organizations to lower costs, increase business agility and ensure freedom of choice. We allow enterprises to accelerate their transition to the cloud and adopt a more efficient, agile service delivery model—IT as a Service. This means businesses control the critical elements of their IT strategy as they build cloud infrastructures tailored to address their unique business challenge. To speed this transformation, VMware delivers a new cloud stack consisting of three core layers: Cloud Infrastructure and Management, Cloud Application Platform and End-User Computing. This new stack helps enterprises to: Build intelligent virtual infrastructure that preserves and extends their existing investments in applications and infrastructure. Modernize today's applications and build robust, cloud-ready applications for the future. Deliver end-user freedom, yet allow IT to maintain control. Together, these solutions maximize IT efficiency and agility, while enhancing service availability, security and control. VMware is also committed to supporting an open ecosystem: customers have a choice of infrastructure hardware, operating systems, cloud service providers and an open platform that provides application portability, thus ensuring customer flexibility and freedom of choice. Contact Information Name: General Sales Enquiries Email: [email protected] +65 6823 2239 Tel: 166 CLOUD COMPUTING IN SINGAPORE

Background WIRED-MEDIA is your one-stop business solutions partner, delivering the power of the Internet to customers and providing total solutions for critical business needs since 1996. Customers enjoy the peace of mind that comes from the 24 x 7 x 365 phone and technical support, state-of-the-art data centre, world-class robust infrastructure and hosting, with up to 99.9% uptime. We have team of certified technical experts providing you with IT business solutions, ensuring innovation, creativity and customer care to meet your critical business needs. Cloud Services Offering Outsource to the experts your IT needs to maximize your resources and lower your operational costs. Only the largest of companies can afford skilled technical professionals with the highest skills to handle the ever-changing IT landscape in areas of data management, storage, networks and security. in fact, more than 70% of such work can be done offsite and by putting them on the cloud, not only costs are greatly reduced, but you also get peace of mind as you know that your servers are being handled by a pool of IT experts 24 x 7 x 365. Our suite of cloud services includes: Outsourced Managed IT Services Co-location Solutions Dedicated Email Solutions Dedicated Servers Solutions, etc.

Contact Information Name: Vincent Leaw, Sales Director Email: [email protected] Tel: +65 6348 8783 CLOUD COMPUTING IN SINGAPORE 167

CLOUD TECHNOLOGY COMPANIES

Wired-Media Pte. Ltd. 86 Marine Parade Central, #04-315, Singapore 440086 www.wm.tm

CLOUD TRAINING PROVIDERS

Academy for Continuing Education Republic Polytechnic, 9 Woodlands Avenue 9, Singapore 738964 www.rp.edu.sg/ace

Background Republic Polytechnic (RP) strives to be a learning space not just for our students but also for working adults. The Centre for Professional Development plays support to RP's Continuing Education and Training, which offers various specialised skills and executive courses for aspiring professionals who wish to enhance their career or are keen on personal growth. RP School of Infocomm (SOI) prepares students for the challenges in the Information Technology (IT) industry. SOI partners various industry leaders to provide laboratories that are equipped with the latest technology to enrich students' learning experiences. The School has been aggressively employing virtualisation and cloud solution to support teaching needs. Cloud Computing has also been incorporated into our comprehensive curriculum. Cloud Training Courses Introduction to Virtualisation and Cloud Computing Are you looking for ways to reduce your hardware procurement costs? Or, perhaps you are looking for ways to maximize the usage of your computing hardware? This course will introduce you to virtualization – the technology that may save your computing costs in a big way. Instead of procuring new servers and laptops, you can use virtualization to maximize your current computing assets. Armed with the virtualization knowledge, you will also be able to make informed decision on whether to adopt Cloud Computing, especially, Utility Computing. No matter how small or large your organization is, you can take advantage of virtualization to give your organization a better edge. This course will also introduce and explore the use of Virtualization for desktop/laptop and server with focus on business and development. The course will focus more on various Open Source virtualization technologies that make migration to Cloud Computing easier. At the end of this course, you will be able to: -

Setup virtualization on your desktop/laptop Understand various virtualization technologies Explore and setup various networking options Make informed decision on server-based virtualizations Explore and make informed decision on Cloud Computing

Contact Information Name: Centre for Professional Development Email: [email protected] Tel: +65 6697 1699

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Background CET Academy of Ngee Ann Polytechnic trains more than 10,000 adults annually and conducts over 200 courses each year, ranging from short courses to formal diploma programmes, which are targeted at workers from a wide spectrum of industries, including business, finance, manufacturing, IT, life sciences, management and entrepreneurship. It continues to be the leader in providing wide range of industryrelevant adult training & education programmes in formal diploma courses, short courses, WSQ and customised courses. Cloud Training Courses CLOUD COMPUTING FOR ENTERPRISES This 60-hr short course gives the participant an understanding of cloud computing fundamentals and the knowledge required to develop cloud applications. The course starts by covering cloud computing models, characteristics, and technological developments which include case studies and discussions on successes and failures of recent cloud based applications. Participants are then exposed to the development of a cloud application which includes analysis of business and technical requirements. On completion of this course, the learner will have an understanding of cloud computing fundamentals, the knowledge and application skills to design and implement a cloud application. The training provides the necessary skills and knowledge that can be applied to the workplace. Course Coverage: Cloud Computing Fundamentals The Cloud Defined The Value of the Cloud for Business Cloud Computing Models and Characteristics Cloud Strategies and Technological Developments Cloud Computing Trends and Issues Cloud Application Development Analysis of Business and Technical Requirements Developing a Cloud Strategy with Appropriate Programming Tools Implementing the Cloud Application Deploying the Cloud Application Testing and Debugging the Cloud Application Participants will receive a Certificate of Performance after completing all assessments which include a project work component. Contact Information Name: CET Academy Enquiry Hotline Email: [email protected] Tel: +65 6460 6353

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CLOUD TRAINING PROVIDERS

CET Academy Ngee Ann Polytechnic, 535 Clementi Road, Blk 56, #01-04, Singapore 599489 http://www.np.edu.sg/cet/

CLOUD TRAINING PROVIDERS

Institute of Systems Science 25 Heng Mui Keng Terrace, Singapore 119615 http://www.iss.nus.edu.sg Background The Institute of Systems Science (ISS) of the National University of Singapore (NUS) is a specialty institute providing graduate education and professional development courses to develop infocomm leaders and drive business and organisation innovation. The institute is endorsed by leading international and local accreditation and certification bodies to deliver programmes that lead to recognised certifications and qualifications. ISS is an appointed Continuing Education and Training (CET) Centre for the National Infocomm Competency Framework (NICF). It also conducts research, organises IT management and technology update seminars and provides consulting services to the industry. ISS programmes incorporate a strong industry orientation and are delivered in the classroom and/or through e-learning. Since ISS' establishment in 1981, 75,000 infocomm professionals and 4,300 corporate customers have benefitted from its programmes. Cloud Training Courses NICF- Cloud Economics & Technology for Practitioners Cloud Computing is a key technology that could change the way people access and use IT resources. Exciting bundled services from the likes of Amazon's EC2, Microsoft's Azure, Google's App Engine, and open sources solutions such as Ecalyptus, Nimbus and OpenStack, may prompt even more small and medium-sized enterprises to consider taking advantage of public cloud resources. This course provides technical and business expertise in cloud service platforms. You will gain solid understanding of cloud computing technology and service offerings, as well as get detailed overviews of popular platforms such as Amazon and Google. Architecturally, common design patterns are explored along with service constraints. Economically, terms are discussed in the costing and service level agreements. The course fosters case examination, which includes economical and technical evaluation of a customer requirement.

Contact Information Name: Ms Ten Yun Bee, Course Administrator Email: [email protected] Tel: +65 6516 2096

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Background Next U is the executive education arm of NTUC LearningHub – Singapore's largest continuing education provider. Next U represents the Labour Movement's commitment towards getting Singapore's Professionals, Managers and Executives “Future-Ready”. With almost 500 cutting-edge courses spanning infocomm & technology, productivity & innovation, service excellence, leadership & management and professional certifications from over 20 best-in-class global and local education partners, including UC Berkeley Extension, the Disney Institute and world-renowned technology brands, we help businesses and professionals realize their full potential through high-value professional developments and consulting solutions designed to take them to the next level. Cloud Training Courses Next U possesses deep technology-based training development capability in strategic areas of IT: Business Analytics; Social Media Analytics and Web Intelligence; Business Processes and Systems; Software Systems; and Information Security & Data Privacy. Cloud Computing and Virtualization is a core area of Next U's ICT training offerings. Covering the technical, management and governance aspects of Cloud technology for public and private sector organisations across various markets and industries, Next U's Cloud courses are run in collaboration with leading partners like the Singapore Management University's School of Information Systems (SMU-SIS) and the University of California Berkeley Extension (for overseas specialized courses under IDA's iLEAD program). These Cloud courses are aimed at providing students with a solid understanding of the technology fundamentals, architecture & design, deployment and economics of this rapidly-growing and evolving field. Students will benefit from the world-class instruction of faculty from these prestigious institutions for their respective courses, as well as receive certificates awarded by SMU-SIS (for local courses) or a Professional Award from UC Berkeley Extension for completion of the full professional series (for courses taken overseas in Berkeley, USA, under iLEAD).

Contact Information Name: Paul Neo, General Manager - Business Development Email: [email protected] Tel: +65 6837 8302 / +65 9271 8171 CLOUD COMPUTING IN SINGAPORE 171

CLOUD TRAINING PROVIDERS

NTUC LearningHub Pte. Ltd 73, Bras Basah Road NTUC Trade Union House Singapore 189556 www.nextu.com.sg

CLOUD TRAINING PROVIDERS

OpenLab 152 Haig Road, #07-04, Singapore 438791 www.openlab.com.sg

Background OpenLab was established in late 2011 with the vision of providing sound, relevant and practical education on Cloud Computing and open source technologies. Our mission is to advocate and educate. The last few years have presented many opportunities that made possible for businesses to leap forward with agility, scalability and ease in conducting their business through the use of Cloud Computing services. Cloud computing represents a paradigm shift in how IT services are being produced and consumed. As your organization embarks on the cloud journey, OpenLab is here to help guide you along. We have launched courses that will help your cloud journey get started. We focused on combining theory and hands-on practical lessons in our courses. We are flexible and very open to conducting customize corporate training classes (if there is a need to). Cloud Training Courses We currently offer the following public training courses: 1. OpenStack Lab Programme (Course ID: OLE-CC-L100): an introduction to Cloud Computing and how OpenStack, as an open source technology, can help organizations start their journey into cloud. Combines theory with a hands-on practical lab session where trainees will practice deploying and building their own multi-node cloud environment. 2. Cloud Service Provider course (Course ID: OLE-CC-B100): a one-day training designed for service providers planning to embark into building new revenue-generating services. Combines business, marketing, service design, financials / pricing models, service management, operations, cloud architecture and technology domains. 3. Future classes coming soon: Introduction to REST APIs, Python programming, and many more. 4. Customized private corporate classes can be arranged. Flexible in locations within Singapore or anywhere in Asia.

Contact Information Name: Cheah Wai Kit, Owner & CEO Email: [email protected] Tel: +65 9862 7152 172 CLOUD COMPUTING IN SINGAPORE

Background Established in April 1990, Temasek Polytechnic (TP) is a significant contributor to the field of para-professional education in Singapore. TP currently offers 52 full-time diploma courses in the areas of applied sciences, business, design, engineering, humanities & social sciences, and informatics & IT to around 15,000 students. It also offers over 40 part-time courses, up to the Advanced Diploma level. TP is committed to providing students with a holistic education that equips them with the right skills and relevant knowledge to succeed in the workplace. To this end, TP actively promotes independent study, self-reflection and creative thinking. Cloud Training Courses TP is pleased to offer the Specialist Diploma in Cloud Computing to equip adult learners with the core knowledge and skills in cloud computing. The Specialist Diploma is made up of 2 Post-Diploma Certificates (PDCs) in the areas of : Cloud Technology and Cloud Management. The PDCs are developed in consultation with industry to ensure relevance and value to employers. The modular structure provides individuals with greater flexibility for upgrading. Each PDC is aimed at providing learners with skills in core domain areas and it can be completed in 6 months (1 semester), with a certificate issued upon successful completion. A learner would be awarded a Temasek Polytechnic Specialist Diploma in Cloud Computing upon completion of the 2 PDCs. This typically takes 1 year. The course aims to equip participants with the knowledge and skills to operate and manage enterprise level Information Technology (IT) service centres, data centres, operations centres and networking centres in the area of Cloud Computing. The intended target is working professionals from the information technology industry who possess at least a Polytechnic diploma or equivalent in IT and 1 year of working experience. The course starts in April 2013.

Contact Information Name: Professional Development Centre Email: [email protected] +65 6788 1212 Tel: CLOUD COMPUTING IN SINGAPORE 173

CLOUD TRAINING PROVIDERS

Professional Development Centre Temasek Polytechnic, 21 Tampines Avenue 1, Singapore 529757 www.tp.edu.sg/pdc

CLOUD TRAINING PROVIDERS

RAPIDSTART Pte. Ltd. 10 Anson Road, #14-04, International Plaza, Singapore 079903 www.rapidstart.com.sg

Background RAPID START is a pioneer in offering training and certification programs in Cloud Computing, Green IT, Business Intelligence/Analytics, Data Quality & Governance, and Web Apps Development. As an accredited training and certifications provider RAPID START empowers topnotch infocomm professionals with the expertise in developing and deploying world-class IT solutions. The training programs are delivered by leading industry experts and global standing. RAPID START has also secured CITREP endorsement from IDA for the courses in Cloud Computing, Green IT and Data Quality & Governance. Cloud Training Courses We offer a three-level pathway program for Cloud Training: Level 1: Foundations of Cloud Computing Providing participants essential skills to understand the concepts of cloud computing as well the technologies and framework that support cloud computing. Successful completion will lead to becoming a Certified Cloud Computing Associate. Level 2: Cloud Computing Technologies, Services, and Applications Impart participants an in-depth knowledge of cloud computing including architecture, technologies, application development on cloud, emerging cloud standards and performance monitoring/evaluation. Participants will gain the skills to review in depth a variety of currently available cloud computing options as a Certified Cloud Computing Specialist. Level 3: Deploying and Managing Applications in Clouds Impart participants various technical management skills to successfully identify, deploy and managing various types of applications in clouds, develop and implement enterprise cloud strategy as well the ability to harness the potential of the clouds and meeting compliance and regulatory requirements as a Certified Cloud Computing Professional. This three-level training program is comprehensive and covers a broad spectrum of topics: basic concepts, advanced technologies and professional mentalities in the cloud and business continuity. At each level participants are offered a 3-day intensive training course.

Contact Information Name: Alvin Lee, Senior Training Executive Email: [email protected] Tel: +65 6327 0163

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Background Singapore Management University is a publicly funded university in Singapore. Cloud Training Courses SMU is currently offering 4 Cloud Computing courses through NextU (http://www.nextu.com.sg/cloud-computing1) 1.

Cloud Computing and SaaS - An introduction to Cloud Computing

2.

Cloud Security and Compliance - A security and compliance approach to Cloud Computing for IT professionals

3.

Cloud Computing Economics - Developing business models and investment plans based on Cloud Computing

4.

Cloud Computing for Developers - Developing automated infrastructure and applying Cloud Computing to solve Big Data problems

Contact Information Name: Chris Boesch, Associate Professor (Practice) Email: [email protected] Tel: +65 6808 5110 CLOUD COMPUTING IN SINGAPORE 175

CLOUD TRAINING PROVIDERS

Singapore Management University 80 Stamford Road, Singapore 178902 www.smu.edu.sg

Acknowledgements The 2013 edition of the Cloud Computing in Singapore publication was made possible with the strong support from the industry, from highlighting innovative uses of cloud, participating in the case studies and listing in the directory. The publication team has been greatly encouraged by the warm response to the first two editions of the publication in years 2011 and 2012. To date, more than 13,000 printed copies have been distributed to industry leaders, innovation creators, embassies, government organisations and cloud solution supporters. We would like to thank especially our colleagues from IDA's Corporate Marketing and Communications Division, who have offered expertise and great support throughout our journey in creating awareness for cloud computing in Singapore. Finally, we would also like to express our appreciation to the publishers, writers, visual artists, and printers who transformed this publication from bytes to its bound form.

National Cloud Computing Office May 2013

For More Information Visit our websites at http://www.ngp.org.sg and http://gsp.ngp.org.sg to find out the latest on cloud computing in Singapore. For any query, feel free to write to us at [email protected] .

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