Colleen Waterhouse is a highly analytical and motivated management professional with a strong work ethic combining more ...
COLLEEN P. WATERHOUSE, MBA, MT(ASCP) Kennebunkport, ME 04046 207-294-1405 /
[email protected] https://www.linkedin.com/in/colleenwaterhouse.com CLINICAL PROGRAM MANAGER HEALTHCARE | PORTLAND, MAINE Highly analytical and motivated management professional with a strong work ethic combining more than fifteen years of clinical laboratory operations including expertise in leadership, project management, cross functional teamwork, budgeting, program planning, mentoring, staff training and development. My standards are high and consistently maintained in a productive, efficient, and quality driven work environment. • • • • • • • • • •
Budgeting proficiency Strategic planning capability Accomplished leadership style Quality improvement competency Independent judgment & decision making Clinical lab testing,interpretation, reporting Safety/HIPPA compliance Process improvement specialist Patient-centric healthcare Staff training and development
• Partnering with cross-functional disciplines
• • • • • • • • • • •
Strong presentation skills Internship Program development Clear communication skills Precise decision-making ability Identifying best practices/methods Inventory planning and control Driving continuous improvement JC, CAP, CLIA, OSHA compliance Effective workflow management Advanced/creative problem solver Excellent time management skills
“Passionate life-long learner who enjoys exploring how things work and believes that small details matter” PROFESSIONAL EXPERIENCE
NORDX LABORATORY - Maine Health - Scarborough, ME
10/2000 to 9/2015
NorDx is the largest regional laboratory in the state of Maine, providing a full range of laboratory services including anatomic pathology, microbiology, and molecular diagnostics. It provides comprehensive, dependable laboratory services to hospitals, networks, physician offices, post-acute and long-term care providers, managed care organizations, and employer groups throughout the New England. NorDx is a member of the MaineHealth family.
SENIOR TECHNOLOGIST - TECHNICAL SUPERVISOR • NorDx Laboratory - SMHC Sanford Campus – Sanford, ME
4/2014 to 9/2015
Technical Site Supervisor of 24/7 clinical lab operations of stat/routine laboratory services at SMHC Sanford campus, supervising fifteen clinical laboratory staff members including Medical Technologists and Medical Technicians working in Chemistry, Hematology, Coagulation, Blood Bank, Urinalysis, and point of care departments. Continual development of procedures, service updates, new instrumentation, and personnel continuing education. Implemented project improvement process for laboratory using lean six sigma methodology. Efficient reorganization of scheduling and staffing to maximize the coverage and economic impact of 24/7 staffing needs. Deployment of staff led process improvement projects including KPI/Gemba initiatives. Implementation of new hematology analyzer, bench testing, and blood bank reorganization. Successfully completed bi-yearly CLIA inspection with no deficiencies in October 2014. Participation in UNE Medical Student Intern Program for clinical laboratory studies. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
ASSISTANT CHIEF TECHNOLOGIST • NorDx Laboratory - SMHC Biddeford Campus – Biddeford, ME
1/2012 to 4/2014
Assistant Chief for the 24/7 clinical lab operations of stat/routine laboratory services at SMHC Biddeford campus, supervising twenty-five clinical laboratory staff including Section Supervisors, Medical Technologists, Medical Technicians, and Lab Technicians working in Chemistry, Hematology, Coagulation, Urinalysis, Blood Bank, and Microbiology departments. Designed and implementation of 24/7 staff scheduling maximizing coverage and reduced overall costs. Streamlined inventory ordering resulting in significant savings of $30,000 and increasing efficiency.
Successfully organized and implemented the internship training program for UMA MLT students. Organization and project completion of blood gas testing transfer from respiratory department to clinical lab to meet regulatory requirements, including training and competency assessments of twenty staff members. Recruited, hired, trained and coached an average of five new employees per year.
SHIFT SUPERVISOR/POINT OF CARE TECHNICAL CONSULTANT • NorDx Laboratory - Brighton Campus – Portland, ME
4/2010 to 1/2012
Provided daily oversight for seven day operations of NorDx stat/routine laboratory that serviced New England Rehabilitation Hospital, Brighton Urgent First Care, MMC Pre-admission unit and a NorDx patient service center. Supervised seven full and part time Medical Technologists, two Medical laboratory technicians, and four phlebotomists. Executed/managed all site operations and evaluations for staff, provided technical support of internal and external clients. Served as Point of Care Technical Consultant for thirty-five Maine Medical Partners physician offices, assuring that JC and CAP requirements were met, training, and support implementation of testing by on site visitation and consultations. Liaised with vendors to order and maintain inventory of all laboratory and office supplies. Maintained strict patient and physician confidentiality. Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
LEAD MEDICAL TECHNOLOGIST • NorDx Laboratory, MP Veranda Campus -Portland, ME
7/2006 to 4/2010
Supervised day to day operations of large fifty physician clinic site laboratory, acted as on-site liaison for NorDx lab while serving over one hundred patients daily. Directed four phlebotomists and four medical technicians collecting and performing on-site laboratory testing. Executed, maintained, and submitted all compliance records for testing, safety, and training. Interpreted and communicated new or revised NorDx and Martin Point policies to staff. Completed Certificate of Supervision Continuing Education study at the USM, FALL 2007.
CLINICAL MEDICAL TECHNOLOGIST • NorDx Laboratory - Scarborough Campus – Scarborough, ME
10/2000 to 7/2006
Worked in 13 areas of clinical lab testing in main outreach laboratory to include hematology, special hematology, coagulation, endocrinology, parasitology, urinalysis, and clinical bench testing. Covered/trained personnel all shifts. Completed daily inventories of supplies and equipment. Instructed team members on maintenance policies and procedures. Oriented and trained new staff on proper procedures and policies. Monitored test accuracy using quality controls. Executed corrective actions if test controls were outside specified limits. Identified and mitigated any testing discrepancies. ***Joined NorDx Laboratory with previous hospital and clinic based laboratory experience in Idaho, North Carolina, Colorado, Washington, Oregon, and Michigan.***
EDUCATION • Master of Business Administration-MBA: Business and Healthcare Administration New England College, Henniker, NH May 2012 ~ 4.0 GPA Coursework in Business, Finance, Healthcare Management • Certificate of Supervision: Leadership and Management University of Southern Maine, Portland, ME • Pursuit of Educational Certificate: Education Western State - Colorado University, Gunnison, CO • 12 month Clinical Internship: Medical Technology Oakwood Hospital School of Medical Technology, Dearborn, MI • Bachelor of Science-B.S: Medical Technology Clinical Laboratory Science Michigan Technological University, Houghton, MI CERTIFICATIONS: MT (ASCP) American Society of Clinical Pathology
