Chegg Guidelines

3/10/2016

Q&A Expert Answering Directions

Table of Contents 1. 2. 3. 4. 5. 6. 7.

Welcome! What is Q&A? Reminders Answering guidelines Answering directions Examples Things to avoid

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Welcome! We are excited to welcome you to the Chegg Expert Answerer team! Being an Expert Answerer is a great privilege, so congratulations on being selected from our pool of applicants!

Our team is committed to providing the best quality solutions to our students with your help as a subject matter expert. This deck will give you instructions on how to start answering questions on our Q&A board. Please contact your Territory Manager if you have any questions. -The Chegg Team

What is Chegg Expert Q&A? • Chegg Question & Answer help is an online service for

students’ coursework. • Students who need help on assignments post questions on the Chegg Q&A board, where they can receive help 24/7. • Chegg’s team of Expert Answerers (that’s you!) provides solutions with clear explanations and step-by-step processes. • Our in-house team of experts monitors the quality of Expert Answers, ensuring that students receive the best answers possible.

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Reminders • You will be compensated for every question you submit an

answer for. • Our content team will be monitoring your answers to ensure that they are accurate, correct, and well-explained- remember, we are here to help students learn! • Questions can be skipped for: questions in the wrong subject, more information needed to solve, abusive/spam, or do not have subject knowledge to answer. • Remember- unnecessary skipping (e.g. skipping until you find easier,

shorter questions) is an abuse of your privileges! Our team is keeping a close eye on this, so please be careful.

ANSWERING GUIDELINES

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Guidelines • Read questions carefully to understand exactly what the asker • • • •

is looking for. Be thorough and concise- make sure that you clearly explain each step of the solution with a well-organized answer. Highlight key points, important steps, and common points of confusion wherever possible. Use step delimiters and empty spaces whenever possible to improve structure and readability of an answer. If necessary, use diagrams, tables, charts, and graphs to illustrate solutions.

Answering methods • Our Experts have different ways of posting their solutions.

• Acceptable forms include: • Typed • Via word processor, MathType, spreadsheets, etc. • We recommend typing answers when possible to maximize clarity- tools like

MathType and our built in editor allow you to do this easily • Handwritten • ONLY if you have neat, legible form • Uploaded images must be clear, good quality, and rotated correctly • Sometimes, the quickest way to create a diagram or chart is to draw it by hand • If your handwriting is less than ideal or you can’t upload good quality images

for any reason, don’t worry- we’ll just ask you to type all of your answers • Both- typing explanations and drawing diagrams

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Typed Answers •

Typed answers are always neat and easy to read- great for helping students understand your work

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With tools like MathType and our built in Equation Editor, it’s even easy to type out different types of symbols- like this example with integrals, deltas, and trigonometric functions

Handwritten •

Hand-writing answers can be faster than typing out equations, but one of its biggest perks is how easy it is to draw/label graphs, like this example here

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Neat, legible handwriting is key to submitting clear solutions

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Handwritten

Explain solutions step-by-step • Students rely on

us to receive accurate solutions AND to understand how to arrive at the solutions • As an Expert, it is absolutely crucial that you explain to students how you have arrived at your conclusions

Not helpful.

Helpful!

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Step by Step • • • • • •

Prefaced properly All variables stated, when applicable All equations clearly shown Every single step clearly separated Calculations done thoroughly Final answer addressing the question (always read the question before you answer!)

Multiple Choice Questions •

Students often post multiple choice questions, BUT these should not receive a multiple choice answer

• Since the purpose of Q&A is to help students learn how to solve problems, please show all work and the steps it took to get to your final answer

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Multiple choice •

Multiple choice questions deserve full explanations, no matter how short they arethis example gives a perfect amount of information about CH3CH2SH and natural gas. This is helpful!

Multi-part questions • Sometimes, askers post multiple questions at once. In these

situations, you can follow this minimum protocol: • Questions with >1 question: answer the first full question • *UNLESS a student asks for a specific answer. • For instance, they will ask you to “answer #3” or “answer the second

question.” Please pay attention to their request and answer the appropriate question.

• Questions with >4 subparts: answer at least the first 4

subparts • e.g. Question 1a, 1b, 1c, 1d • *UNLESS the student asks for a specific answer

• These are only minimum requirements- we always encourage

any efforts to go above and beyond!

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Multiple Questions

ANSWERING DIRECTIONS

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Q&A Answering Homepage • Navigate to http://www.chegg.com/my/expertqa • Make sure you’re logged in with your Expert Answerer privileges • Click “Start answering questions” • The dashboard on the right will track your monthly statistics • Remember, our team will be keeping a close eye on skipped questions! • Our FAQ tab includes useful reminders you can browse through

Decision page • Review each question carefully. You have 10 minutes to decide

whether to answer or skip a question. • If you decide to Answer: an answer field will appear, and you will have 120 minutes to complete a solution. • If you decide to Skip: a pop up will ask you why you have skipped the question, and you can select your reason from the list.

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Answering page • You have 120 minutes to submit an answer. • The countdown at the top of the page shows you how much

time you have left. • Once your answer is submitted, you will be shown the next available question in your area of expertise

Tools- Equation Editor • For symbols, equations, and

formulas, the Equation Editor is built in to the Answer window. • To access this tool, click on the fx button on the left of the Bold button in the toolbar. • Alternatively, you are welcome to use MathType (many Experts love this tool) or similar third party tools to generate images that you can upload into your solution.

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Tools- Image Upload • Some solutions require tables, graphs,

or symbol-heavy equations that you may want to upload as images. • Using the Image Uploader ( ) on the far left of you Answer Window toolbar, you can upload your images as .jpeg

Answering page- Skip • If you realize now that you are unable to answer the question, you

can still skip it:

• A pop up will ask you why you are skipping the question now- select your

reason from the dropdown.

• Remember- this list shows you all valid reasons for skipping a question! You

cannot skip a question because it is too long- you are allotted a maximum of 2 hours to answer.

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Skip reason- Question is in a different subject • Sometimes, askers post their questions in the wrong subject. • You can re-categorize the question into the correct subject using the

provided drop down. • PLEASE be careful when moving questions to the proper subject. An

incorrect change will prevent the student from getting their answer. We take these actions very seriously. • *Electrical Engineering experts: Communications is English Communications.

Skip reason- More information needed • You may need to skip a question because more information is

needed: • Variables are missing, background information is necessary,

charts/graphs are needed, symbols are not showing up properly, etc.

• In these cases, please be as descriptive and clear as possible in

the Additional Information field- your comment will be emailed to the asker, who can fill in the missing info.

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Skip reason- Abusive/Spam • Askers rarely post inappropriate content on our site. • If it happens, this abuse usually involves spam/solicitation (such as

telling people to visit external sites or asking to be contacted via email). • Though this does happen, it is not common. Unless a question is actually abusive in the listed ways, please DO NOT label a question as abusive.

Skip reason- Do not have the subject knowledge to answer • At times, you may not have the knowledge to answer a certain

question. If so, select this reason and move on to the next question. • However, as an expert, we do expect that you have sufficient knowledge of your subject. • Extremely high skip rates using this reason (compared to Expert

Answerer averages) will be closely monitored by our team.

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Things to avoid • Incomplete solutions • Guessing • If you are unsure, skip for “Insufficient Knowledge” • No explanation • Do not post an answer without explaining how to get it! • Submitting values, letters, “True”/”False” is NOT HELPFUL! • Slang, abbreviations, shortened words (e.g. u for you) • Plagiarism • Posting personal or company details • Personal email addresses, contact numbers, blog URLs, identity credentials, confidential correspondences, etc. • Posting answers in invalid questions- skip those! • Skipping questions without a valid reason • This negatively impacts other Experts, and remember that our team will pay close attention to this • Skipping to find easy or short questions is easily trackable- answer fairly!

Avoid: Answer Editing • Setting placeholders to edit your answers- don’t do it! • What does this mean? • Well, writing a short answer or comment in order to save a question is abusive- regardless of whether or not you return to finish your answer later. • Sometimes, you may want to save your place and come back later. This can’t happen! • Why is this so bad? • Students think the answer is spam! We will get abuse reports from them about answers that they think are inappropriate. • Also, what are the chances that you will forget to answer properly later? We can tell you that those chances are too high.

Bottom line: do not do it.

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EXAMPLES OF EXCELLENCE Great work by our Experts!

Accounting

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Economics

Finance

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Computer Science

Civil Engineering

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Mechanical Engineering

Mechanical Engineering

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Electrical Engineering

Statistics and Probability

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