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HP Insight Remote Support Software (InsightRS) - How to Verify Connectivity to E ach Data Center at HP HP Remote Support

Service Alias

IP Address

Protocol

RS C lient

services.isee.hp.com

15.192.8.184 15.216.12.26 15.217.96.178

HTTPS

Software Manager Software rsswm.software.hp.com 15.193.0.153 15.192.17.239 15.201.40.169

HTTPS

Software Manager Policy

rsswm.policy.hp.com

15.193.0.152 SSL 15.192.17.238 15.201.40.168 ______________________________________________________________________________ To verify the RSSWM data center via the IP addresses configured in the firewall, open a browser window on the Host/CMS server and browser to: Click here to browse window on the Host/CMS server at https://rsswm-software1.at lanta.hp.com/site/. Should return: By viewing this page you have confirmed HTTPS system where you are running the web browser. roxy for the browser to connect to this page, configuration in the Remote Support Software

connectivity to this URL from the If it was necessary to use a web p then please set the same web proxy Manager.

Click here to browse window on the Host/CMS server at https://rsswm-software2.at lanta.hp.com/site/. Should return: By viewing this page you have confirmed HTTPS system where you are running the web browser. roxy for the browser to connect to this page, configuration in the Remote Support Software

connectivity to this URL from the If it was necessary to use a web p then please set the same web proxy Manager.

Click here to browse window on the Host/CMS server at https://rsswm-software.hou ston.hp.com/site/. Should return: By viewing this page end-user has confirmed HTTPS connectivity to this URL from the system where end-user is running the web browser. If it was necessary to use a web proxy for the browser to connect to this page, then please set the same w eb proxy configuration in the Remote Support Software Manager. To verify the RSSWM data center when not using a proxy, used telnet:

telnet rsswm-policy1.atlanta.hp.com 443 Should return a blank cli screen which end-user can type quit to get out of or s imply close. telnet rsswm-policy2.atlanta.hp.com 443 Should return a blank cli screen which end-user type quit to get out of or simpl y close. telnet rsswm-policy.houston.hp.com 443 Should return a blank cli screen which end-user type quit to get out of or simpl y close. To verify the RSSWM data center if a URL rule was configured on the firewall: 1.Select Start , All Programs , Hewlett-Packard , Remote Support Software Manage r , RSSWM User Interface . 2.Select the Actions screen. 3.Click the Test button to test connectivity. 4.A screen will show the results when the connectivity test is complete. Browsing to the following link, today, still returns: Click here to check if it returns the following at https://rsswm.software.hp.com /proc/rps/stats. stager,bytes 0 uptime 1274773122 static,hits 40312 httpd,errors 1 dynamic,errors 0 stager,requests 0 httpd,bytes -1527267459 static,misses 0 stager,sessions 0 d ynamic,hits 0 httpd,requests 40313 dynamic,misses 0 dynamic,requests 0 stager,er rors 0 Incident Submission browse to: Click here to check if it returns the following at https://services.isee.hp.com/ version/index.html. Should return: 05.60.08.537 Click here to check if it returns the following at https://services.isee.hp.com/ version. Should return: 05.60.08.537 To verify Remote Support data center backend servers browse to: Click here to check if it returns the following at https://rsdc-pro1-services.au stin.hp.com/version/. Should return: 05.60.08.537 Click here to check if it returns the following at https://rsdc-pro2-services.au stin.hp.com/version/.

Should return: 05.60.08.537 Click here to check if it returns the following at https://rsdc-itgl-services.at lanta.hp.com/version/. Should return: 05.60.08.537 If a URL rule was configured in the firewall, verify connectivity by sending a t est event. Execute the following command from the RemoteSupport\bin directory: C:\Program Files\HP\RemoteSupport\bin> iseeinterfaces.exe - send_support_informa tion -test_event A successful run will return a globally unique identifier (GUID) as shown in the example, any other return value is a failure. Example: 9F0C94C1-5515-4328-A6C4-CE68FA7A103C