Charisma Medical Software

Medical Software

Simple | Intuitive | Flexible | Complete

Main value Ability to simplify and automate complex processes and workflows; Cross departmental automation and organizational processes that touch multiple departments; Dramatically decrease the operational costs; Improves employees’ efficiency and customer loyalty; 360 view over the performance indicators; It increases the company’s agility and competitiveness; Collaborative working environment, focused on satisfying business partners’ needs.

Management value Provides key reports for executives to run business; Reports with the ability to go from high level to low level detail; Comprehensive insight from all departments and systems; Provides executive dashboards, on-spot quick facts and real-time notifications.

Employee’s value Clean and easy to use interface; Commonly performed tasks can be automated; Can provide data from other applications and sources; Can access various reports from the same interface; Support – Users have access to training and support.

Cost value - Minimal IT requirements Workflow modifications can be made without additional code writing development; Easy to upgrade and to upscale the entire system; Ability to support all business units with different attributes, user views and rules; Personalized training and support access to all stakeholders.

Medical Software The market of medical services is usually facing serious problems due to the lack of funds, overloading, low quality of the services and treatments applied. All these challenges can be overran when the medical units will have access to an overview on the entire performed activity that enables them a better control on resources, clear tracking of the recorded costs at any level (medical unit, section, room or bed), clear tracking of all the provided services, as well as the lowering of the routine work volume for a greater focus on the medical institution’s essential activities.

Modules: n Patients n Appointments n Polyclinic Care Unit n Medical Examinations n Doctor Workstation n Decision Support n General Practitioners n Occupational Medicine n Emergency Room / Admission n Ward n Laboratory n Pharmacy n Medical Investigations n Imaging n Contracts and Insurances n Billing n Contract Management n Partner Network n Reports/DRG n Interface with other systems n Electronic Medical Record (EMR) n Patients Website n Doctors Website

The complex activity within a medical unit should rely on a powerful reporting engine and a unique, easily accessible and real time updated information source, regarding patients flow within the medical unit, performed examinations and medical tests or prescribed medication. Besides the care for the patients' health, the medical institutions need a strict inventory management, the reduction of operational costs by quickly recording and accessing the information from a unique information system or the automation of the specific internal processes. Only an integrated information system can contribute to creating a modern, efficient and productive medical environment that is strongly oriented on the patients' satisfaction. Charisma Medical Software is a modular software solution that integrates and optimizes the processes, the flows, the operational and financial activities specific to hospitals, clinics, pharmacies and medical laboratories. The product offers the possibility of electronic tenders for selecting the suppliers of drugs, instruments, repairs, consumable items or food, while being integrated with HL7 transmission protocol for retrieving and processing data from laboratory analyzers or 3rd party applications. Charisma Medical Software is perfectly adapted to the electronic reporting regulations of statistics and reimbursements for CNAS (National Health Insurance House) – SIUI and DRG.

Benefits

Financial and Operational Medicover was facing management problems due to its complex chain of clinics. The institution required a solution to monitor the entire workflow of a clinic and to consolidate all data at headquarters. The application had to provide management services for over 2 million patients, 1.5 million subscriptions and over 2 million medical tests registrations per month.

Manages efficiently the beneficiaries’ subscriptions and ensures the performance indicators tracking n Provides real support for an efficient delivery subscriptions and medical insurances management, through administrative and financial management of thousand of contracts, companies and individual clients; Provides real support for the n optimization of the medical services supplier’s activity, by using medical services activity analysis tools. The services costs, price lists and consumer files are analyzed to generate profitability reports.

Simplifies the transfer process between medical units and increases the patient safety n Provides a complete electronic medical record management for each patient, by continuously loading, transmitting and updating them; Provides doctors with a 24/7 access to n patients’ medical histories, regardless of their location; Controls the costs and resources through n an integrated flow and complete solution that automates the information exchange (schedules, electronic medical records, automatic investigations outcomes between the laboratory and the patient/doctor), ensures data accuracy and enhances the institution’s profitability.

100 90,9% 90 80 70

75%

75%

75%

72,7%

63,6%

60

54,5% 50%

50

45,5%

40

37,5%

36,4%

< 150 beds 30

25%

> 300 beds

20

The impact of IT&C solutions on medical institutions

10

operational costs decrease

SLA quality and customer satisfaction increase

brand awareness increase

operational control improvement

analysis and managerial reporting improvement

bed usage time optimization

EUROCLINIC H O S P I TA L & M E D I C A L C E N T E R S

“We were looking for a system able to meet the clinical, laboratory and hospital needs and, naturally, to offer us features such as the electronic medical record within Charisma” – Calin Glodeanu, Euroclinic IT Manager

Complete solution for hospitals Streamlines medical decisions, by capturing and n consulting rapidly the necessary information, orchestrating the entire process the patients or investigations might undergo; covers all stages, from the patient scheduling, clinic/ emergency room entrance, primary examination and diagnosis, laboratory investigations, advanced examination or surgical stage, hospitalization to the patient discharging or medication prescription and billing or settlement of provided services; Manages the hospital flows, wards and surgery n repartitions (room, medical team, drugs, related services etc.); Provides real time and specialized reports and n examinations: n Accurate record of admissions per wards, units, doctors, drug stocks, their quantities and prices; n Complete and complex laboratory investigations report for a correct consumable inventory management;

n Real time financial reports per patient by

expense type, highlighted subsidies, discounts or amounts supported by patients. Compulsory tool for partner relationship management Automatically calculates the variable revenues n of doctors or other medical services providers; Provides specialized administrative and n financial activity, by using the electronic tender to choose drug, tool, repairs, consumable, food etc. suppliers; Provides data confidentiality due to a secured n and controlled access to the application’s modules and definition of access levels.

Benefits

Financial and Operational “16,000 analyses are daily processed in the 8 laboratories of the company. For more than half of these, the results should be ready in 3 hours. Without a solution like Charisma Medical Software, no business can be real and efficient. The reports on costs and revenues can be done at any time - these reports have to be optimal if the business is profitable. This control is not possible without an adequate information system.” Virgil Ivan, Synevo CEO

Automates medical analyses process Automates processes within medical analyses laboratories, n from analyses requests up to their outcomes, thus simplifying the activities and reducing the redundant work; Eliminates human errors due to a scanning bar code system n that avoids such errors regarding the sample and outcome flows within laboratories; Comprises integration and interoperability mechanisms that n are based on HL7 international standards regarding data acquisition and processing within medical testing equipments. Provides transparency over the entire medical activity Brings administrative and scientific benefits through the n execution/ reporting speed of analyses within laboratories, secured web access to patient records, automated outcomes transmission between laboratory and doctors, SMS notifications or confirmations, as well as multiple data selection criteria.

200 Sensiblu pharmacies, as well as the 28 Miniblu and Optiblu stores of the group are efficiently managing their business with Charisma: clients, loyalty cards, products, medical consultancy, patient medical records.

“The integrated system allows control and cost analysis, assuring us an efficient use of our resources for the benefit of our customers. Also, each patient has rapid access to all information that is needed - fast system of appointments, medical records, appointment booking etc. We are delighted to have since the beginning of the project, a strong and reliable partner such as TotalSoft.” Robert Popescu, CEO A&D Pharma

Reduces the scheduling time and increases customer satisfaction Provides an improved time management and n efficient personnel allocation by optimal management of appointments and elimination of time loss; Reduces company losses by optimizing patients n and doctors time – advanced examination management and optimization of average time per examination; Increases customer loyalty by providing on line n appointments possibility, through secured web access or call center services; Sends confirmations and notifications on n appointments, as well as investigations outcomes via e-mail, telephone or SMS.

Optimizes and simplifies the drugs supply in pharmacies n Manages the product list, giving the possibility to divide them into categories and use them in various price grids; n Tracks the stocks in terms of quantity and quality, per pharmacy or centralized. Provides a complete management for each pharmacy unit n Manages daily transactions per location; n Provides complete commercial and managerial reports on each unit’s activity;

Financial and medical management tool Complete and efficient control of the institution’s n expenses and revenues by tracking all medical services per locations and specializations, both from financial and medical point of view. Manages the product, service, procedure, price, n consumable and material lists; Covers the workflow specific to occupational n medicine and general practitioners’ offices; manages all examination stages, as well as the client contracts, regardless of their type; Manages the electronic medical records n containing the intervention, medication and recommendation history.

n Integrates with the price list for medicines

agreed by the Ministry of Health; n Observes the partial or full drug compensation regime, doctors registry and their contracts with the health insurers. Enhances sales increase per pharmacy unit n Increases customer loyalty through fidelity points and discounts cards; n Maximizes the marketing efforts by promoting new services.

A&D Pharma Anima Specialty Medical Services

Why

Bucharest Institute of Oncology

Charisma Medical Software

City Pharma Centropharm

Complete en-to-end solution

Doctor Luca

Charisma Medical Software covers all the internal processes within any type of public or private, local or international medical institution, regardless its size or complexity.

Euroclinic Fildas

The experience and expertise of the implementation team

Focusmed GSK

The unique experience of Charisma experts is based on a large number of sophisticated implementations in national and multinational medical institutions, integrating and offering business processes and best practices used in the largest hospitals, clinics and laboratories existing on the Romanian market.

Medical City Blue Medicover Mediplus

Advanced modularity, scalability and adaptability

Medsana PanMed Group

The modules of Charisma Medical Software can work standalone or together, and can be integrated with any ERP, Human Resources or BI solution. This exceptional modularity, as well as the use of the most modern software technologies and architectures enables a remarkable adaptability to the specific of each single institution. Furthermore, the integration of hospitals with multi-location, multi-language or multi-currency calculations offer a unique, transparent image on the activity of the institution.

Sensi Blu Simona Medical Services Synevo Terra Aster Terra Med

Quick and transparent access to the system

Tody Laboratories

The latest technology enables the secured access via Web, anytime, anywhere. The access is done based on the access rights preconfigured according to the internal security policy of the institution, depending on each type of user involved in the medical process.

TotalSoft Headquarters Global City Business Park 10 Bucharest - Nord Street Building O2, 8th Floor, 077190, Bucharest-Ilfov, Romania P: +4021 335 17 09 F: +4021 335 17 12 E: [email protected] W: www.totalsoft.ro W: www.charisma.ro

TotalSoft Greece 64 Vas. Sofias, 115 28 Athens, Greece P: +30 210 72 00 084 F: +30 210 7253 511 E: [email protected] W: www.totalsoft-hellas.com W: www.charisma.com.gr

Victor Babeş Foundation Victor Babeş National Institute

TotalSoft Bulgaria 11 Maria Louisa Blvd, Sofia, Bulgaria P: +359 2 9239 564 F: +359 2 9239 560 E: [email protected] W: www.totalsoft.bg W: www.charisma.bg

TotalSoft Qatar Commercial Bank Plaza, West Bay, Level 15 P.O Box 200348, Doha, Qatar P: +974 44 52 83 97 F: +40 21 335 1712 E: [email protected] W: www.totalsoft.ro W: www.charisma.ro