Chapter 1 introduction in reservation system

Chapter 1

INTRODUCTION In this chapter we represent The event of Ariel and Fe Resort and Restaurant. And it contains the Background of the Study, Statement of the Problem, Objective of the Study, Scope and Delimitation and Definition of terms in technical aspects.

Background of the Project Computer is important nowadays. It makes life more convenient and people where able to make work easier and faster. And because of computer, works of man will be more reliable and produce accurate results. This study was made for the purpose of removing manual process that people manipulate and do thing that beneficial to them. Computer stands the one that has an important role in our modern way of life. The proponents choose the Reservation System for Ariel and Fe to manage their reservation faster and without wasting their time in making reservation. The system that the proponents choose has Features that the user can manage and easy to understand by the other people if they are well trained. The propose system can Add, Save, Update, Search, Delete, Print records, and Manage account . They can use it in their working problems. Ariel and Fe Resort and Restaurant has a problem in manual recording and filling up information. It will take a lot of time in filling up and writing a lot of data. Some files of the Customer are just stored in a cabinet on the Managers office. The CRO or Authorized person who manages the system will take time to search files when customer wants to verify something. Sometimes other forms of the Customer are lost because of insufficient storage and security. The proponents want to aid the problems of Ariel and Fe Resort And Restaurant so the proponents proposed a system that can help them and make fast and better services in their Company. This system will being able to make a retrieve and restore data. And it will also provide different fill-up forms for different event reservation.

Statement of the problem The main problem that the proponents observed was that he information generated using existing reservation system (the manual system) is not that accurate and clears for both the customer and the management. The proponent also observed that the Customer Relations Officer took a hard time retrieving the needed information about reservation form and customer. In the problem process in reservation of events, retrieving and restoring data, human error and hard manual process. The proponents also cited the problem in putting a data to the record book the CRO or Manager can possibly write wrong details and misspelled words. And difficulty for the CRO in making new forms for event reservation and lack of security for the files.

1. Data Redundancy occurs The Customer Relationship Officer does not check if the new customer record already exists. 2. Details are not complete and clarified Some customer do not fill out all the requirement information in the forms and some do not write the appropriate information needed.

Objective of the Project General Objective The study aim to develop a reservation system for Ariel and Fe Restaurant to help them solve underlying problems with their manual reservation system such as consuming time money and effort.

Specific objective Specifically, the proposed system aims: 1. To help speed up the process of Ariel and Fe Restaurant. 2. To automated the manual reservation of Ariel and Fe. 3. To standardized the reservation system with the list of guests. 4. To reduced the amount of time to and effort consume by the customer to reserve. 5. Provide user account and password to ensure the security of stored files. 6. To least their expenses in making reservation.

Significance of the project

Reservation System for Ariel and Fe Hotel restaurant is very Significant to those who reserves and to the manager who makes reservation. Instead of wasting their time and effort of making reservations manually, the proposed system will make a better and much easier way of reserving foods and occasions. Less burden to those who waste their time in signing up the manual system.

The Following is Significant of the Project: To the CRO. By the use of the System, works of the CRO can be less and easy to retrieve data and collecting information needed comparing to the Existing System(manual system) and it well beneficial to them because it will not take too long for the reservation process. And he / she manage the confirmation of a reserve for each events.

To the Management. With the help of the System, the manager is the one who beneficially can easily access, retrieve the events that the Customer reserves all the way he/she reserves something, manage the summary and report for the reservation of the event and it can add, edit and delete records. To the Restaurant. In the help of the system, it will beneficial to their Company especially to their Reservation process. To the Accountant – the accountant is the one in charge in managing the reservation of the payment of the customer.

Scope and Delimitation The main scope and delimitation of Ariel and Fe Resort and Restaurant is to create a computerized reservation form. Thus, it will reduce the number of time need to fill up the form physically. The system will also provide the information about packages of the restaurant gives information about the company. The system will also provide the reports of the customer. It can also Add, Save, Delete Records and Update events etc. The System is not Online-Based System so it cannot provide a long-term access for the future user unless the proponent will updated the system or maintenance it, and when the Customer have a reservation problems they need to go in the restaurant to report their problems.

Definitions of Terms Reservation: the action of reserving something. Standardized: cause (something) to conform to a standard. Delimited: determine the limits or boundaries of a system. Scope: the extent of the area or subject matter that something deals with or to which it is relevant. Aims: a purpose or intention; a desired outcome. Event Management – is the proposed system for Ariel and Fe Resort and Restaurant. Reservation is the main area of this system. But it can also retrieve and restore data of the Customer.

Manager – the manager are the ones that benefit for the proposed system for them to have a better service.

CRO – the CRO is the one in charge in managing the reservation of the restaurant.