Chap001 - Introduction to Operations Management

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8th edition

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CHAPTER

1

Introduction to Operations Management

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Operations Management   

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oods--service Continuum oods   

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ood Processor w


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Manufacturing or Service?

   



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Decision Making 
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Models M 
     
  
     


  

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Pareto Phenomenon A M                    6 7 A
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Business Operations Overlap   9


  

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Operations Interfaces 1     

  

 


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Simple Product Supply Chain   :  6  

   

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