CDU10_ErrorCode_Book_20100909.pdf

CDU10 Error Code Manual (Firmware Version 01.00.05)

Approved by Checked by Written by

Joohyun Kim

© 2010 Nautilus Hyosung, Inc. All Rights Reserved. Software Engineering Dept.

Revision History CDU10 Error Code Manual No.

Version

Date

1

V01.00.00

2010.09.09

(End)

Description of Change New published

Chapter All Chapter

Writer J.H.Kim

Contents 1. Error Code Structure..................................................................................... 1 2. Error Code Table ........................................................................................... 2 2.1 Command code ................................................................................................................................................................ 2 2.2 Module code ..................................................................................................................................................................... 3 2.3 Error Code Detail .............................................................................................................................................................. 4

CDU10 Error Code List

1. Error Code Structure This section explains CDU10 Error Code structure. CDU10 Error Code is total 6 byte that composed of three codes and one reserved byte

Byte

Command Code

Module Code

Error Detail Code

Reserved

1

1

2

2

Example: If error code ‘90B000’ is occurred on CDU10 can be interpreted as follows; Command Code 9

Module Code 0

Reserved

Error Detail Code B

0

0

0

① Command Code ‘9’ means Shutter (cf. Command Code Table (Table 2.1)) ② Module Code ‘0’ means Shutter (cf. Module Code Table (Table 2.2)) ③ Error Detail Code ‘B0’ means Shutter Close Error (cf. Error Detail Code Table (Table 2.3) As the above example, users can understand what error code means by searching code tables in this document. (Note: Reserved byte is not shown on screen)

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1

CDU10 Error Code List

2. Error Code Table This chapter describes Command code, Module code, Error detail code which are composing Error Code.

2.1 Command code Command Code represents CDU10 operating command. CDU10 has total 19 commands for operating. Table 2.1 Command Code

2

No.

Code

Command

Description

1

1

Initialize

Initialize CDU10 and recovery failure.

2

2

Dispense

Dispense required amount (note).

3

3

End Dispense

After taking notes, return the carriage to in place to ready next transaction.

4

4

Delivery

Pick up note from cassette and stack it in carriage

5

5

Present

Move picked note in carriage to the rear of the shutter.

6

6

Retract

Return notes to retract box

7

8

Adjust Auto Dimming Sensor

Adjust Auto Dimming Sensor

8

9

Shutter

Shutter Open/Close

9

A

Set CDU Information

Configure CDU10 information

10

B

Set Cassette Information

Configure CDU10 cassette information

11

C

Set DPS Sensor

Configure CDU10 DPS Sensor information

12

D

Get Note Operating Info

Get note operating information

13

J

Image Down

Image download to CDU10

14

L

Read Accumulated Log

Read accumulated log

15

M

Read Dispense Log

Read dispense log

16

T

Test

Operate test command

17

U

EP Download

Firmware download to CDU10

18

V

Read Version

Read firmware version from CDU10

19

W

USB Retry

Retry USB connection

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CDU10 Error Code List

2.2 Module code Module Code represents CDU10 Hardware or device module. There exist 10 codes for module.

Table 2.2 Module Code No.

Code

Command

Description

1

1

CST1

First Cassette

2

2

CST2

Second Cassette

3

3

CST3

Third Cassette

4

4

CST4

Four Cassette

5

5

CST5

Fifth Cassette

6

6

CST6

Sixth Cassette

7

7

Convey

Convey that notes move

8

8

Carriage

Carriage

9

9

RJ/RT Box, Shutter

Reject Box, Retract Box, Shutter

10

C

USB

USB Device

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3

CDU10 Error Code List

2.3 Error Code Detail Error Code Detail represents CDU10 errors. There exist 127 error codes. Table2.2 Error Code No.

Code

Description

Error Handling

1

00

Do not be used.

-

2

21

Invalid CDU10 configuration

1. CDU10 configuration information check 2. Configuration information setting

3 4

22 23

Program runtime failure

3. Power Off/On then, retry 1. Power Off/On

(In case of memory fraction)

2. Change board

USB connection do not match to CRC line

1. USB command retry 2. AP Close/Open 3. Power Off/On 4. Change USB cable 5. Change board

5

24

Encryption failure

1. Encryption command retry 2. AP Close/Open 2. Power Off/On

6

25

Undefined Command

↑ Same

7

26

Undefined Sub Command

↑ Same

8

27

Undefined Function Command

↑ Same

9

28

EEPROM Read Failure

1. command retry 2. Power Off/On 3. Change board

10

29

EEPROM Write Failure

↑ Same

11

2A

Rear and Front configuration of CDU is

1. CDU Configuration check

difference

2. CDU Re-configuration 3. Power Off/On

12

2B

Auto Dimming Sensor failure

1. Command retry 2. Sensor pollution check (Remained Note/foreign substance) 3. Sensor cable connection check 4. Change sensor 5. Change board

13

2C

Main E2PROM is FULL

1. Calibration note information Clear 2. Power Off/On 3. Change board

14

2D

Undefined command of Encryption status

1. Command retry 2. AP Close/Open 3. Power Off/On

15

30

No cassette for required notes

1. Cassette home position check 2. Power Off/On

4

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CDU10 Error Code List

No.

Code

16

31

17

18

32

33

Description

Error Handling

Invalid note count required

1. Present retry

(In case of required count is not in 1 to

2. AP Close/Open

100)

3. Power Off/On

Select exceed one cassette for calibration

1. Calibration retry ( Select one cassette )

(Only one cassette should be selected for

2. Power Off/On

calibration)

3. Change board

Invalid note count required for each

1. Present retry (note count check within 100)

cassette

2. AP Close/Open 3. Power Off/On

19

20

34

36

Difference between total count of required

1. Command retry

notes and sum of required notes of each

2. Power Off/On

cassette

3. Change board

Previous error clear failure

1. Previous error handling retry 2. failed command retry 3. Power Off/On 4. Change board

21

37

Invalid calibration count

1. Present retry

(In case of count is not in 6 to 20)

2. AP Close/Open 3. Power Off/On

22

44

HS004(Reject Checking Sensor) Jam

1. Note jam elimination 2. Sensor pollution check (Remained Note/foreign substance) 3. Sensor cable connection check 4. Change sensor 5. Change board

23

45

HS005(Carriage Note Remain Checking

↑ Same

Sensor) Jam 24

46

HS013(Dispensed Notes Count Checking

↑ Same

Sensor) Jam 25

47

HS014(Customer Receipt Notes Checking

↑ Same

Sensor) Jam 26

48

HSx01(x Cassette Separation Control

1. Sensor pollution check

Sensor) Jam

(Remained Note/foreign substance) 2. Sensor cable connection check 3. Change sensor 4. Change board

27

49

Convey Sensor Dark (HS003a, 003b)

↑ Same

check error 28

4A

Stack Sensor Dark (HSHS001) check

↑ Same

error 29

4B

Reject Sensor Dark (HS004) check error

↑ Same

30

50

Reserved(Convey)

-

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5

CDU10 Error Code List

No.

Code

31

51

Reserved (Convey)

-

32

52

Reject count disorder error

1. Reject gate operating check

(Stacked note do not match to reject

2. Command retry

count)

3. Auto dimming try

Stack count disorder error

↑ Same

33

53

Description

Error Handling

(Rejected note do not match to stack count) 34

54

Main motor can not be reached proper

1. Command retry

speed within 2 seconds.

2. If same error occurs while retrying, check

(Initial movement)

motor movement (1) Motor speed is faster than normal speed or normal ① Motor Encoder Sensor cable connection check ② Change sensor ③ Change board (2) Motor doesn’t move or move slowly ① Convey check that it has any note jam or disturb factor ② Motor cable connection status check ③ Change board ④ Change motor

35

55

Operation can not be completed within

1. Command retry

proper time.

2. Power Off/On

(Initialize: 20 seconds,

3. Change SF(Separate Feed Module)

Dispense: 110 seconds) 36

56

Get out of the proper speed while

1. Command retry

initializing

2. If same error occurs while retrying, check motor movement (1) Motor speed is faster than normal speed or normal ① Motor Encoder Sensor cable connection check ② Change sensor ③ Change board (2) Motor doesn’t move or move slowly ① Convey check that it has any note jam or disturb factor ② Motor cable connection status check ③ Change board ④ Change motor

37

57

Reject gate synchronizing buffer over

1. Power Off/On 2. Change board

38 6

58

Reject Gate Solenoid Echo Error

1. Reject Gate Sensor cable connection check

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CDU10 Error Code List

No.

Code

Description

Error Handling 2. Change sensor 3. Change board

39

59

Reject Gate Initial Dark Jam.

1. Reject Gate Note jam check 2. Sensor cable connection check 3. Change sensor 4. Change board

40

5A

Reject Gate Act-On Error

1. Reject Gate Note jam check 2. Sensor cable connection check 3. Change sensor 4. Change board

41

5B

Reject Gate Act-Off Error

↑ Same

42

5C

2-Notes Checking Sensor unplug Error

1. 2-notes Sensor cable connection check 2. Change sensor 3. Change board

43

5D

2-Notes Checking Sensor value is not in

1. 2-notes Sensor cable connection check

proper scope

2. Foreign substance in 2-notes lever check

(Pass: 500~1000, normally about 620)

3. Change sensor 4. Change board

44

60

Rotor movement failure to home position

1. Rotor Jam check 2. Rotor motor operating check 3. Rotor cable connection check 4. Home Position Sensor check 5. Rotor Change motor 6. Change board

45

61

Rotor movement failure to front delivery

1. Rotor Jam check

position

2. Rotor motor operating check 3. Rotor cable connection check 4. Front Delivery Position Sensor check 5. Rotor Change motor 6. Change board

46

62

Rotor movement failure to rear delivery

1. Rotor Jam check

position

2. Rotor motor operating check 3. Rotor cable connection check 4. Rear Delivery Position Sensor check 5. Rotor Change motor 6. Change board

47

63

Rotor movement failure to center delivery

1. Rotor Jam check

Position

2. Rotor motor operating check 3. Rotor cable connection check 4. Center Delivery Position Sensor check 5. Rotor Change motor 6. Change board

48

64

Rotor movement failure to Retract/Reject

1. Rotor Jam check

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7

CDU10 Error Code List

No.

Code

Description Position

Error Handling 2. Rotor motor operating check 3. Rotor cable connection check 4. Retract/Reject Position Sensor check 5. Rotor Change motor 6. Change board

49

65

Carriage is not in place

1. Initialize command try 2. Rotor Jam check 3. Rotor motor command check 4. Rotor cable connection check 5. Rotor Position Sensor(total 4) check 6. Rotor Change motor 7. Change board

50

66

Reserved(Rotor)

-

51

67

Reserved (Rotor)

-

52

68

Reserved (Rotor)

-

53

69

Rotor movement error

1. Initialize command try 2. Rotor Jam check 3. Rotor motor command check 4. Rotor cable connection check 5. Rotor Position Sensor (total 4) check 6. Rotor Change motor 7. Change board

54

71

Carriage is not in Rotor

1. Initialize try 2. Carriage jam check 3. Carriage home position Sensor or Sensor cable check 4. Carriage motor status, cable connection status check

55

73

Carriage motor movement error

1. Initialize try 2. Carriage jam check 3. Carriage motor status, cable connection status check

56

74

BF Stopper movement error

1. Initialize try 2. BF Stopper motor status check, cable connection status check 3. BF Stopper jam check

57

75

Notes in carriage checking failure

1. No note in carriage (1) Present retry (2) Note falling check 2. Notes in carriage (1) Check cable connection of note detection sensor in carriage

8

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CDU10 Error Code List

No.

Code

58

76

Description Carriage Feed Time Out

Error Handling 1. Carriage feed motor operating check - If it doesn’t work change motor 2. Note jam check - Foreign substance or remained note elimination - In case of no substance (1) Check sensor cable connection (2) Change sensor

59

77

Remain notes is checked in carriage

1. Note jam check - Foreign substance or remained note elimination - In case of no substance (1) Check sensor cable connection (2) Change sensor

60

78

Feed out is occurred on abnormal position

1. Initialize try 2. Carriage position Sensor check (1) In case of present position, sensor cable check (2) Change sensor

61

79

Carriage movement to present failure

1. In case of carriage is present position (1) Sensor cable check (2) Change sensor 2. In case of carriage isn’t present position (1) Carriage jam check jam cause (2) Motor cable check (3) Change motor

62

7A

Not proper note size for operating BF

1. Cassette Set/remove

Stopper

2. Calibration retry 3. Note check in cassette whether normal or not 4. cassette change

63

80

Operation Time Out

1. Command retry 2. Rotor, Carriage jam check Eliminate jam cause 3. motor movement check If motor doesn’t move then cable check connection or change motor

64

81

Cassette movement Time Out

1. Cassette Set/remove

(No response from cassette)

2. Power Off/On 3. Check cassette and board connection 4. cassette change 5. Change board

65

82

Carriage BF home movement time out

1. Initialize try

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9

CDU10 Error Code List

No.

Code

Description (No response from Carriage)

Error Handling 2. BF Home Sensor check - cable connection check - Change sensor 3. Check jam by foreign substance - Eliminate the cause

66

83

Carriage Grab movement Time Out

1. Initialize try

(No response from Carriage)

2. Check jam by foreign substance - Eliminate the cause

67

85

Carriage Home Position (initial position)

1. Initialize try

time out (No response from Carriage)

2. Home Position Sensor check - cable connection check - Change sensor 3. Check jam by foreign substance - Eliminate the cause

68

87

Carriage BF Home Position Time Out.

1. Initialize try 2. BF Home Position Sensor check - cable connection check - Change sensor 3. Check jam by foreign substance - Eliminate the cause

69

8C

More than 4 notes are detected on the transportation path while initializing

1. Pick up solenoid check - Cable connection check - Check

70

91

No Reject/Retract Box

1. cassette Set/remove check 2. cassette Set/remove Sensor cable check 3. Change sensor 4. Change board

71

92

Reject/Retract Gate Echo error

1. Check sensor cable connection

(HW Echo Check Error)

2. Change sensor 3. Change board

72

93

Reject/Retract gate solenoid

1. Reject Gate jam check

Off operation error

2. Sensor cable connection check

(Checked by sensor)

3. Change sensor 4. Change board

73

A0

Cassette miss feed error

1. Check remained notes in cassette 2. Check separator motor 3. Check pick up solenoid operating

74

A1

Lighting HSx02 failure while cassette push

1. Cassette Set/remove

plate operation

2. Check cassette and board connection 3. HSx02Sensor check - cable connection check - Change sensor 4. Power Off/On 5. Check push plate motor operating

10

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CDU10 Error Code List

No.

Code

Description

Error Handling - cable connection check

75

A2

No notes in cassette

1. Check remained notes in cassette 2. Sensor cable connection check 3. Change sensor 4. Change board

76

A3

Cassette ID CRC Error

1. cassette Set/remove 2. Power Off/On 3. cassette change 4. Change board

77

A4

Cassette Serial Number doesn’t match

1. cassette Set/remove 2. Check sensor change when cassette set/remove 3. Power Off/On 4. cassette change 5. Change board

78

A5

Cassette ID doesn’t match

79

A6

Require

note

count

over

↑ Same Cassette

↑ Same

configuration 80

A7

Invalid requirement to invalid cassette

↑ Same

81

A8

CST Ready Pick operation failure within

1. cassette Set/remove

12 seconds

2. Power Off/On 3. cassette change 4. Change board

82

A9

Note calibration is needed

1. Do calibration 2. Power Off/On 3. Change board

83

AC

HSx01 cassette Jam

1. Eliminate jam on convey 2. HSx01 Sensor check - cable connection check - Change sensor

84

AD

CST Solenoid ECHO Error

1. solenoid cable connection check 2. solenoid change 3. Change board

85

B0

Shutter Close Error

1. Retry and check shutter motor operating 2. Shutter foreign substance check 3. Check foreign substance or pollution of sensor 4. Sensor cable connection check 5. Change sensor 6. Change board

86

B1

Shutter Open Error

↑ Same

87

B2

Shutter Sensor HS017(Close) and

1. Check foreign substance or

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11

CDU10 Error Code List

No.

Code

Description

Error Handling

HS023(Open) Dark Error

pollution of sensor 2. Sensor cable connection check 3. Change sensor 4. Change board

88 89

B3 C0

After shutter opening, motor stepping out

1. Shutter operating retry

retry error

2. Shutter Open Change sensor

Notes

count doesn’t

match

between

sensors

1. Present retry 2. Power Off/On 3. Change sensor

90

C1

Notes dispense from cassette that is

1. Present retry

located under required cassette

2. Check pick up solenoid operating of lower cassette 3. Power Off/On 4. convey Change sensor

91

C2

Note rejection caused by length occurs continuously over 10 (Length is longer than normal length)

1. Check denomination setting and notes in cassette is same 2. Calibration try 3. SF module change 4. convey Change sensor 5. Change board

92

C3

Note rejection caused by length occurs continuously over 10 (Length is shorter than normal length)

1. Check denomination setting and notes in cassette is same 2. Calibration try 3. Change convey sensor 4. Change board

93

C4

Note rejection caused by gap occurs

1. Check note setting status in cassette \

continuously over 10

2. SF module change 3. Change board

94

C5

Note rejection caused by skew occurs

↑ Same

continuously over 10 95

C6

Note rejection caused by half note occurs

1. Check sensors on convey

continuously over 10

2. 2-notes Sensor normal or not check 3. Check cassette note configuration

96 97

C7 C8

Note rejection caused by hole note gap

1. Check sensor on convey

occurs continuously over 10

2. Check cassette note

Note rejection caused by other reasons

1. Check denomination setting and notes in

occurs continuously over 10

cassette is same 2. Calibration try 3. SF module change 4. Check sensors on convey 5. 2-notesSensor normal or not check 6. Change board

98

12

C9

Note rejection caused by 2-notes error

1. Check denomination and notes status

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CDU10 Error Code List

No.

Code

Description occurs continuously over 5

Error Handling 2. Calibration try 3. 2-notes Sensor normal or not check 4. Power Off/On 5. 2-notes Sensor module change

99

CA

Note rejection caused by wrong cassette dispense occurs continuously

1. Check solenoid of abnormal cassette operation - cable connection check - solenoid normal or not check

100

CB

Note rejection caused by thickness occurs

1. Check denomination and notes status

continuously over 5

2. Calibration try

(Note thickness is under normal note)

3. 2-notes Sensor normal or not check 4. Power Off/On 5. 2-notes Sensor module change

101

CC

Total reject count is over 20

1. Check denomination setting and notes in cassette is same 2. Calibration try 3. SF module change 4. convey Change sensor 5. 2-notes Sensor normal or not check 6. Change board

102

CD

Cassette taken off while dispense

1. cassette Set/remove 2. Power Off/On 3. cassette change 4. Change board

103

D0

Count doesn’t match after dispensing

1. Present retry 2. HS001 Sensor check

104

D1

Notes dispense after normal dispensing

↑ Same

over 2 times 105

D2

Re-operating failure 10 times

1. Check denomination setting and notes in cassette is same 2. Check notes status in 3. Change SF module in case of excess rejection by long note or gap too close

106

D4

Stacked note count is larger than required

1. Initialize try

note for each cassette

2. Power Off/On 3. HSHS0011 sensor connection check

107

D5

Note size configuration Error

1. cassette Set/remove 2. Calibration try 3. Power Off/On 4. cassette change 5. Change board

108

D6

Invalid note size configuration error

↑ Same

109

D7

After dispense completed, staked note

1. Initialize try

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13

CDU10 Error Code List

No.

Code

Description shortage

Error Handling 2. Power Off/On 3. HSHS0011 Sensor connection check

110

D8

After present completed, the number of

↑ Same

stacked note is larger than requested note 111

D9

Calibration |HS003A - HS003B| > 5

1. Calibration Retry

Deviation is over or length is not in 58~84

2. Normal note check 3. HS003A/B Change sensor

112

DA

Calibration HS002A, HS002B error

↑ Same

113

DB

CDU Unit Position Error

1. CDU home position check 2. Check home position sensor cable and pollution 3. Home position Change sensor 4. Change board

114

E0

HS601 Jam ( Base + Sensor Number)

1. Sensor pollution check (Remained note/ foreign substances) 2. Sensor cable connection check 3. Change sensor 4. Change board

14

115

E1

HS501 Jam

↑ Same

116

E2

HS401 Jam

↑ Same

117

E3

HS301 Jam

↑ Same

118

E4

HS201 Jam

↑ Same

119

E5

HS101 Jam

↑ Same

120

E6

HS003A Jam

↑ Same

121

E7

HS003B Jam

↑ Same

122

E8

HS002A Jam

↑ Same

123

E9

HS002B Jam

↑ Same

124

EA

HS001 Jam

↑ Same

125

EB

HS004 Jam

↑ Same

126

EC

HS001 Light jam

↑ Same

127 (End)

ED

HS004 Light jam

↑ Same

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