CDR sample 2

COMPETENCY DEMONSTRATION REPORT CAREER EPISODE 1 1.1 INTRODUCTION 1.1.1. I have completed my Bachelors of Engineering in May 2005 from J.T. Maha jan College of Engineering, Faizpur which is affiliated by North Maharashtra Uni versity. The career episode took place during the period of March 2006 December 2007 in Bharti Airtel Service Ltd., Delhi in which I worked from Sep 13, 2005 to Oct 25, 2007. The position I held during this career episode was Assistant Offi cer CSD. 1.2 BACKGROUND 1.2.1. Airtel provide broadband (DSL), data and telephone services (fixed line) in 95 cities with growing focus on the various data solutions for the SMB segme nt. Airtel product offerings in this segment include installation of fixed-line telephones providing local, national and international long distance voice conne ctivity and broadband Internet access through DSL. 1.2.2. This career episode involves the Network Planning, designing and set-up of a new network at Airtel East-Delhi zone that would cater to the Voice & DSL p rojects. The objective behind this consolidated network was to engulf the East z one area of Delhi with the network of Airtel that includes connectivity through fibre cables between remote site and the main NOC centre, copper pulling between the local site and establishing the circuit breakers in between called [Distrib ution Points, Sub pillars, Pillar]. This is to provide better quality broadband that is high-speed connection to the Internet along with the phone line from the single wiring. 1.2.3. Digital Subscriber Line (DSL) is a technology that puts high speed digit al data on standard two-conductor voice-grade telephone wiring. DSL service is a dded to an existing telephone line. When properly installed, the DSL service and phone can be used simultaneously without interference. When improperly installe d, telephones and other equipment connected to the telephone line can cause prob lems with the DSL service. 1.2.4. The DSL signal can be "superimposed" on an existing phone line because t he frequencies DSL uses are far above the frequencies used in voice conversation s. Telephones won't even reproduces these frequencies. So the DSL signal doesn't interfere with phones...it's the other way around. 1.2.5. The problem is that the circuitry inside virtually any device that conne cts to the phone line isn't designed with DSL frequencies in mind. This circuitr y often "shorts out" the DSL signal keeping you from getting a reliable DSL connec tion. The preferred method is to split the outside phone line, as it enters the house, into a DSL line and a voice line, and run separate wires to each. For thi s Splitters come in picture; a Low pass filter. The organisation structure depicting my position during this career episode is d epicted below:

1.3 The statement of duties with regards to this project involved the following: A glimpse on the activities that I completed during the execution of this projec t are listed below: 1.3.1. This task demanded all the respective synergy to work in a coordinated a nd planned way to achieve a desired goal. 1.3.2. I designed the network planning as per the sales team feedback; keeping in mind the areas where massive broadband availability for the clients is requir ed; such as Commercial complexes, SME, local service providers, residential area etc. 1.3.3. After getting it approved by the higher authorities, I prepared the Mas ter Schedule and kept updating it from time to time. 1.3.4. I was the point of contact for the vendors and external parties for this project. 1.3.5. As a technical member and area incharge of that zone, I was responsible for managing the hardware set-up and end to end connectivity of the Voice & DSL network followed by a thorough testing and troubleshooting if required. 1.3.6. I believed in sharing the facts and challenges with my seniors and team members and after investigation I did consider the suggestions and took professi onal responsibility to complete the task assigned to me and my team. 1.3.7. I was responsible for overall monitoring and execution of this project a nd maintained the entire documentation and records. 1.3.8. I was responsible for interfacing different teams in order to accomplish a common goal. 1.3.9. I was responsible for maintaining all minutes of meeting, queries from d ifferent stakeholders/project teams, approvals, etc. 1.3.10. I updated daily progress to my supervisor and senior voice leads and doc umented all day to day activities. 1.3.11. I also documented the entire configuration and maintenance procedures of the entire new voice setup. 1.4 PERSONAL WORKPLACE ACTIVITY: The entire project consist of below steps: PART 1 :- Installation; New network installation for Voice & DSL connection. 1.4.1. Being the Assistant officer, I was deputed to do the site survey and pla nning the network as per company norms and area feasibility. 1.4.2. I was leading a team of Site supervisor and site engineers, technicians and wiring men. 1.4.3. I complied all the details of the area and sent the complete details to the Liaison department for the approvals of those sites. 1.4.4. After approval, I managed the Wiring teams and Technicians for smooth Op eration. 1.4.5. Fibre connectivity was terminated at the central site named Main Distrib ution Frame (MDF) from here the copper is pulled in all different directions to establish Pillars as the first junction point. 1.4.6. Once the pillar, subpillar are installed, then DP(Distribution Point) is installed at customer premises. Depending on the layout of office or customer p remises, where the phone line is required, and where customer wanted the DSL ja ck, the actual installation was done. 1.4.7. Wiring team started at the DP (a little box where the phone line comes i nto the house/office) then added a little box called as splitter; that is a filt er, low-pass filter. The connection is made from DP to splitter. 1.4.8. Then run a wire from the filter, around and through the house, to wherev er computer lived. 1.4.9. A jack was installed on the wall and mark it "DSL", plug the DSL modem into it, connect it to the computer, and configured operating system with the p

roper addresses and options and such to get connection up and make sure it was w orking. 1.4.10. Many times I was required to take firm decisions on my own keeping its p ros and cons in mind to meet the SLA and quality of the installation despite of some unfavourable issues like liaison issue, routing issue, technical fault, net working issue etc. 1.4.11. To avoid any kind of interference or static in signals, all connections are made clean and are insulated properly. Also device like DP, splitter, rosett e, modem etc. are installed under shed if possible and away from moisture prone areas. PART 2 :- Fault Repair; After Installation, fault repair was also my ownership. Fault Rate of Voice & DSL of a particular area was crossing the SLA limits and h ampering the service quality of Airtel, I was nominated to contemplate the issue and inhibit the increasing fault rate. To overcome the situation I shortlisted the complaints that we received on regular basis and followed below steps; 1.4.12. For most complaints I heard noise on the line, testing from the DP helpe d me to identify whether the noise was local to the premise or coming across the phone line. 1.4.13. For some of the cases I discovered that the noise is local, that is the problem could stem from wiring, the physical phone or from a filter issue (in th e case of DSL). The most common cause for noise on the line was old wiring that has been damaged or has deteriorated over time. The damage was caused by animals chewing on the line, or from exposure to sun and rain. 1.4.14. For these rewiring in conduit(a plastic pipe) was done, to making wire s afe from weather conditions and small animals. 1.4.15. The Voice Side:In most of the cases there was no dial tone, and I could hear either static or n othing at all, for this I asked my technician and wiring team to follow below me ntioned steps:1.4.15.1. Unplug all equipment from every phone jack on line (including fa x machines, modems, satellite or cable receivers, answering machines, caller ID devices, splitters, phone cords. etc.). 1.4.15.2. Leave all devices unplugged for a minimum of 60 seconds. Then pl ug in your most basic phone handset. Do not use a cordless phone. 1.4.15.3. Inspect all phone cords for damage, and check to see the connect ors are in good condition. They should click into place when plugged back into t he jack. Check both ends of the cord. 1.4.15.4. If dialtone has been restored, begin adding equipment, one piece at a time. Check for dialtone after each addition. If you do not hear dialtone after plugging in the first phone, unplug it again and test with a some other eq uipment. 1.4.15.5. If, after plugging in an additional device, you lose dialtone ag ain, remove the device from the jack. You have probably found the source of the problem. You may want to contact tech support for the suspect item.

1.4.16. The DSL Side:When DSL goes down, the first and easiest step - assuming that the line has voic e service as well - is to pick up a phone and ensure that the line has dialtone. If there is no dialtone, then issue is at the "Voice Side" and I followed abov e instructions. The next operation is to restart the computer. Sometimes rebooting re-establish the DSL connection. If a reboot did not fix the problem, then I located the DSL modem and turn off its power. If there was a router (wired or wireless), turn of

f the power to the router as well. The router connects to the DSL modem via an E thernet cable (like a phone cable but with bigger plugs on each end). Once all of equipment has been "power cycled", I checked the lights on DSL modem . Even then if laptop didn t regained connectivity, I asked my technician and wiri ng team to please try the following steps: 1.4.16.1. Disconnect DSL modem from the wall jack and plug in a phone hand set instead. See if you can hear any line noise or static that might interfere w ith the DSL signal. The line noise could indicate an internal wiring issue causi ng problems with the wall jack (or even a group of jacks). You could also plug t he DSL modem into a different jack to see if that fixes the problem. 1.4.16.2. The phone cord coming from your DSL modem should plug directly i nto the wall jack. Eliminate any splitters or other obstacles between the DSL mo dem and the jack. You might also unplug and re-plugging the phone cord at both e nds to ensure that it is plugged in securely. The cord should click when it is pus hed into place. 1.4.16.3. Make sure that the Ethernet cable connecting your DSL modem with your computer (or router) is plugged into the LAN port on the back of the DSL m odem. Try unplugging and re-plugging the cable at both ends to ensure the cable is plugged in securely. The cable should 'click' when it is pushed into place. T he Ethernet cable that connects your DSL modem with your computer (or router) co uld come loose or fail due to pets or a vacuum cleaner, for example. If the cabl e is suspect, then you will need to replace it. 1.4.16.4. Unplug all devices (including cords) from all wall jacks. This i ncludes phones, fax machines, satellite and cable receivers, security systems, c aller ID devices, answering machines, or anything else plugged into a phone jack . Any one device could be the cause of a fault on your line. Re-plug the DSL mod em only. If the DSL modem works when it is the sole device, then continue to add equipment back in, one at a time. You may discover that another device is causi ng your DSL to fail. 1.4.16.5. If the above suggestions are unsuccessful, you might connect you r DSL modem directly into the Network Interface Device (NID) that serves your bu ilding. See the "Voice Side" instructions above. If the DSL modem does not sync at the NID, then the issue is probably not inside wiring. 1.4.17. For some major issues like fiber cut and massive link destruction I did involve my higher management for technical support and guidance.

1.5 SUMMARY: 1.5.1. I was tracking the progress and schedule daily calls and meetings betwee n vendors, project teams and NOC team to avoid gaps and to bring everyone on the same page with respect to what is happening and what is expected. I was also re sponsible for recording and maintaining the minutes of meeting for each call and meeting. 1.5.2. I was responsible to test the entire configuration thoroughly and troubl eshoot any issues. I was tracking the delivery of materials on site, maintaining the records for available hardware, highlighting the requirement well in advanc e to teams for procurement in time to avoid delays in project. 1.5.3. This project was completed within defined timelines and successfully met the objective of network installation. 1.5.4. My role was instrumental as I could apply the experience I had towards t he execution and completion of this project and further enhanced my skills from the technical and management perspective and on completion of this job I was awa rded.