canon Network Multi-PDL Printer Kit A1
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manual servicio canon Network Multi-PDL Printer kit-A1...
Description
Network Multi-PDL Printer kit-A1
REVISION 0
SEPT. 2000
FY8-13GJ-000
COPYRIGHT© 2000 CANON INC. 200 INC. 200 CANON NW Multi-P Mu lti-PDL DL P. kit-A1 REV.0 REV.0 SEPT SEP T. 2000 PRINTED PRINTE D IN USA
Application This manual has been issued by Canon Inc. for qualified persons to learn technical theory, theory, installation, maintenance, and repair of products. products. This manual covers covers all localities where where the products products are sold. For this this reason, there may be information information in this manual that does not apply to your locality.
Corrections This manual may contain technical inaccuracies or typographical errors due to improvements improvements or changes in products. products. When changes occur in applicable applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
The following paragraph does not apply to any countries where such provisions are inconsistent with local law.
Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies.
Copyright This manual is copyrighted copyrighted with all rights reserved. Under the copyright laws, laws, this manual may not be copied, reproduced or translated into another language, in whole or in part, without the written consent of Canon Inc.
COPYRIGHT © 2000 CANON INC. Printed in USA
Caution Use of this manual should be strictly supervised to avoid disclosure of confidential information.
COPYRIGHT © 2000 2000 CANON INC. 200 INC. 200 CANON NW Multi-PDL Mu lti-PDL P.kit-A1 REV.0 SEPT SEPT.. 2000 PRINTED IN USA
CONTENTS
Contents CHAPTER 1 GENERAL DESCRIPTION 1. 2. 3. 4.
Outlin Outlinee of the Produc Productt ....... .......... ...... ....... ....... ..... .. 1-1 Syst System em Conf Config igur urat atio ion n .... ...... .... .... .... ..... ..... .... .... .... 1-2 1-2 Featur Features es ....... .......... ...... ...... ...... ...... ...... ...... ...... ....... ....... ...... ...... ... 1-3 Specif Specifica icatio tions ns ...... ......... ...... ...... ...... ...... ....... ....... ...... ...... ..... 1-4
5. Operat Operation ion ....... .......... ....... ....... ...... ...... ....... ....... ...... ...... ....... ...... .. 1-5 5.1 Outl Outlin inee ..... ....... .... ..... ..... .... .... .... ..... ..... .... .... .... ..... ..... .... .... 1-5 1-5 5.2 Settin Settings...... gs......... ...... ....... ....... ....... ....... ...... ....... ....... ...... ... 1-5 5.3 Test Printi Printing ng ...... ......... ....... ....... ...... ...... ...... ....... ...... .. 1-6
CHAPTER CHAPTER 2 OPERA OPERATIONS TIONS 1. Constr Construct uction ion ....... .......... ....... ....... ...... ....... ....... ....... ....... ...... ... 2-1 1.1 Outl Outlin inee .... ...... ..... ..... .... .... .... ..... ..... .... .... .... ..... ..... .... .... .... .. 2-1 2-1 1.2 Divis Division ion of Work Betwee Between n Main Main Controller PCB and the RIP1 PCB ................................................... 2-1 2. Basic Basic Operat Operation ion ...... .......... ....... ...... ...... ...... ....... ....... ...... ... 2-2 2.1 StartStart-Up Up Seque Sequence nce (host (host machi machine) ne) ................................................... 2-2 2.1. 2.1.1 1 Outl Outlin inee .... ....... ..... .... ..... ..... .... ..... ..... .... ..... ..... .... .... 2-2 2-2 2.2 Prin Printi ting ng ..... ....... ..... ..... .... ..... ..... .... .... ..... ..... .... ..... ..... .... .... 2-5 2-5 2.2. 2.2.1 1 Proc Proces essi sing ng by the the PC PC .... ...... .... .... .... 2-5 2-5 2.2. 2.2.2 2 Proc Proces essi sing ng by the the Pri Print nter er .... ...... 2-6 2-6 2.3 Trans ransfe ferr rrin ing g Prin Printt Data Data .... ...... .... .... ..... ..... 2-7 2-7
2.3. 2.3.1 1
Conn Connec ecti ting ng the the Par Paral alle lell Por Portt ............................................. 2-7 2.3. 2.3.2 2 Conn Connec ecti ting ng to the the Net Netw work ork .. 2-8 2-8 2.4 Proc Proces essi sing ng Prin Printt Job Jobss .... ....... ..... .... .... .... .. 2-16 2-16 2.4.1 .4.1 Ima Image Data Data Outp Output ut Block lock .. 2-16 -16 2.4. 2.4.2 2 Proc Proces essi sing ng by the the Hos Hostt Mac Machi hine ne ........................................... 2-16 2.5 New New Fun Funct ctio ions ns .... ....... ..... .... .... ..... ..... .... .... ..... ... 2-17 2-17 2.5. 2.5.1 1 Secu Secure red d Prin Printi ting ng .... ...... .... .... .... .... .... .. 2-17 2-17 2.5. 2.5.2 2 Bull Bullet etin in Boa Board rd .... ...... .... .... .... .... .... .... .... 2-17 2-17 2.5. 2.5.3 3 Port Port 9100 9100 prin printi ting.... ng...... .... ..... ..... .... 2-18 2-18 2.5. 2.5.4 4 ID Mana anagemen ementt by by Gro Grou up .. 2-18 2-18 2.5. 2.5.5 5 IPP IPP ..... ........ ..... ..... ..... .... ..... ..... ..... ..... ..... ..... ..... ..... .. 2-19 2-19
CHAPTER 3 USER SOFTWARE 1. Outlin Outlinee ....... .......... ....... ....... ...... ...... ....... ....... ...... ....... ....... ...... ...... ... 3-1 2. Printe Printerr Drive Drivers rs ...... ......... ....... ....... ...... ....... ....... ...... ...... ..... .. 3-2 3. Utilit Utilities ies ...... .......... ....... ...... ...... ...... ...... ...... ...... ...... ....... ....... ...... ..... 3-3
3.1 NetS NetSpo pott .... ...... ..... ..... .... .... ..... ..... .... .... ..... ..... .... .... ..... ..... .. 3-3 3-3 3.2 JBIG JBIG Viewe iewerr ..... ....... .... .... .... .... ..... ..... .... .... .... .... ..... ... 3-3 3-3
CHAPTER CHAP TER 4 INST INSTALLA ALLATION TION 1. Outlin Outlinee ....... .......... ....... ....... ...... ...... ....... ....... ...... ...... ....... ....... ...... ... 4-1 2. Poin Points ts to to Note Note for for Inst Instal alla lati tion on .... ...... .... .... .. 4-2 4-2 2.1 Inst Instal alla lati tion on Proc Proced edur uree .... ...... .... ..... ..... .... .... 4-2 4-2 2.2 User User Soft Softwa ware re CD-R CD-ROM OM ..... ....... .... .... .... 4-2 4-2 3. Inst Instal alla lati tion on Proc Proced edur uree ..... ....... .... .... ..... ..... .... .... .... .. 4-3 4-3 3.1 3.1 Chec Checki king ng the the Atta Attach chme ment ntss .... ...... .... .... 4-3 4-3
3.2 Inst Instal alla lati tion on .... ...... .... ..... ..... .... .... .... .... ..... ..... .... .... .... .... 4-4 4-4 4. Conn Connec ecti ting ng to the the Net Netwo work rk .... ...... ..... ..... .... .... 4-6 4-6 5. Chec Checki king ng the Conn Connec ecti tion on .... ...... .... .... .... .... ..... ... 4-7 4-7 5.1 Usin Using g PING PING ..... ....... .... .... .... .... ..... ..... .... .... .... ..... ..... .. 4-7 4-7 5.2 Maki Making ng a Che Check ck Usin Using g a Remo Remote te Host Address Address ............. ................... ............. ........... .... 4-7
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON 2000 CANON NW Multi-PD Mul ti-PDL L P. kit-A1 REV.0 REV.0 SEPT SEP T. 2000PRINTED IN I N USA
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CONTENTS
6. Trouble roublesho shooti oting ng ....... .......... ....... ........ ........ ....... ....... ...... .. 4-8 6.1 Chec Checki king ng the the Con Conne nect ctio ion n of the the Network Network Cable Cable ............. .................... ............. ........ 4-8
6.2 Maki Making ng a Chec Check k wit with h a Loo Loopp-Ba Back ck Address Address ............. .................... .............. ............. ........... ..... 4-8 6.3 Maki Making ng a Che Check ck Usin Using g a Loca Locall Host Address Address ............. ................... ............ ........... ..... 4-8
CHAPTER 5 TROUBLESHOOTING 1. Outlin Outlinee of Trouble roublesho shooti oting ng ....... ........... ....... ... 5-1 1.1 Chec Checki king ng the the Hos Hostt Mac Machi hine.... ne...... .... 5-1 5-1 1.2 Chec Checki king ng the the Conn Connec ecti tion onss .... ....... ..... .. 5-1 5-1 1.3 1.3 Chec Checki king ng the the Har Hardw dwar aree .... ...... .... .... .... .... 5-1 5-1 2. Basic Basic Proc Procedu edure re for for Check Checking ing Netwo Network rk Connectio Connections ns .............. ..................... .............. ............. .......... .... 5-2 2.1 Basi Basicc Proc Proced edur uree for for Chec Checki king ng the the Network in a TCP/IP Environment ................................................... 5-2 2.1. 2.1.1 1 Usin Using g PING PING .... ...... .... .... .... .... .... .... .... .... .... .... 5-2 5-2 2.1. 2.1.2 2 Maki Making ng a Chec Check k Usin Using ga Remote Remote Host Host Address Address .......... .......... 5-2 2.2 Troub rouble lesh shoo ooti ting ng ..... ........ ..... ..... ..... .... ..... ..... ..... ... 5-3 5-3 2.2. 2.2.1 1 Chec Checki king ng the the Con Conne nect ctio ion n of of the the Network Network Cable Cable ............. ................... ........ .. 5-3 2.2. 2.2.2 2 Maki Making ng a Che Check ck Usi Using ng a Loop Loop-Back Address Address ............ ................... ........... .... 5-3 2.2. 2.2.3 3 Check Checkin ing g the the Ethe Ethern rnet et Driv Driver er Settings Settings ............. .................... ............. ............ ...... 5-3 2.2. 2.2.4 4 Maki Making ng a Che Check ck Usin Using g a Loc Local al Host Address Address ............ ................... ............ ..... 5-4 3. Troub rouble lesh shoo ooti ting ng by Erro Errorr Code Code ..... ....... .. 5-5 5-5 3.1 E676 E676/E /E67 677 7 ..... ....... ..... ..... .... ..... ..... ..... ..... .... ..... ..... .... .. 5-5 5-5 3.2 E740 E740 ..... ....... .... .... ..... ..... .... .... ..... ..... .... .... ..... ..... .... .... ..... ..... .. 5-6 5-6 4. DISA DISASS SSEM EMBL BLY/ Y/AS ASSE SEMB MBL LY ..... ....... .... 5-7 5-7 4.1 Poin Points ts to Note Note in Gene Genera rall .... ...... ..... ..... .. 5-7 5-7 4.2 Remo Remove ve the the Netw Networ ork k PCB PCB .... ...... ..... ... 5-7 5-7 4.3 Remo Removi ving ng the the RIP1 RIP1 PCB PCB .... ...... ..... ..... .. 5-8 5-8 5. Upgra Upgradin ding g ....... .......... ....... ........ ....... ....... ........ ....... ....... ....... ... 5-11 5-11 5.1 Outl Outlin inee .... ...... ..... ..... .... .... ..... ..... .... .... ..... ..... .... .... ..... ..... 5-11 5-11
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5.1. 5.1.1 1 Down Downlo load ad Mode Mode .... ...... .... .... .... .... .... .. 5-11 5-11 5.1. 5.1.2 2 Befo Before re the the Work ork ..... ....... ..... ..... ..... ..... .. 5-12 5-12 5.2 Mana Managi ging ng Data Data .... ...... .... ..... ..... .... .... ..... ..... .... .... 5-13 5-13 5.3 Down Downlo load adin ing g Syst System em and and Remo Remote te UI .............. ..................... .............. .............. .............. .......... ... 5-16 5.3. 5.3.1 1 Maki Making ng Conn Connec ecti tion onss .... ...... .... .... .. 5-16 5-16 5.3. 5.3.2 2 Star Starti ting ng Down Downlo load adin ing g .... ...... .... .. 5-16 5-16 5.3. 5.3.3 3 Afte Afterr the the Wor Work k .... ...... .... .... .... .... .... .... .... 5-21 5-21 5.4 5.4 Prep Prepar arin ing g the the BOO BOOT ROM ROM .... ...... .. 5-22 5-22 5.4. 5.4.1 1 Befo Before re the the Work ork ..... ....... ..... ..... ..... ..... .. 5-22 5-22 5.4. 5.4.2 2 Maki Making ng Conn Connec ecti tion onss .... ...... .... .... .. 5-22 5-22 5.4. 5.4.3 3 Prep Prepar arin ing g the the BOO BOOTM ROM ........................................... 5-23 5.4. 5.4.4 4 Afte Afterr the the Wor Work k .... ...... .... .... .... .... .... .... .... 5-27 5-27 5.5 Form Format atti ting ng the the HDD HDD ..... ....... .... ..... ..... .... .. 5-28 5-28 5.5. 5.5.1 1 Maki Making ng Conn Connec ecti tion onss .... ...... .... .... .. 5-28 5-28 5.5. 5.5.2 2 Form ormatti atting ng .... ...... .... .... .... .... .... .... .... .... .... .... 5-28 5-28 5.5. 5.5.3 3 Poin Points ts to Note Note on Form Format atti ting ng the HDD .............. .................... ............. ......... .. 5-34 6. Back Backin ing g Up the the Data Data ..... ....... ..... ..... .... ..... ..... .... .... 5-35 5-35 6.1 Outl Outlin inee ..... ....... .... ..... ..... .... .... ..... ..... .... .... ..... ..... .... ..... ... 5-35 5-35 6.1. 6.1.2 2 Befo Before re the the Work ork ..... ....... ..... ..... ..... ..... .. 5-35 5-35 6.2 Back Backin ing g Up Dat Dataa ..... ....... ..... ..... .... .... ..... ..... .... 5-36 5-36 6.2. 6.2.1 1 Befo Before re the the Work ork ..... ....... ..... ..... ..... ..... .. 5-36 5-36 6.2. 6.2.2 2 Maki Making ng Conn Connec ecti tion onss .... ...... .... .... .. 5-36 5-36 6.2.3 .2.3 Back acking ing Up Up th the Dat Dataa .... ...... .... .... 5-37 -37 6.2. 6.2.4 4 Down Downlo load adin ing g the the Back Backup up Data Data ........................................... 5-42 6.2. 6.2.5 5 Mana Managi ging ng the the Bac Backu kup p Dat Dataa ........................................... 5-47
COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON 2000 CANON NW Multi-PDL P. kit-A1 REV.0 SEPT. 2000 PRINTED IN USA
CHAPTER 1 GENERAL DESCRIPTION
COPYRIGHT © 2000 CANON INC. I NC. 2000 2000 2000 2000 CANON NW Multi-PDL P. kit-A1 REV.0 SEPT. 2000 PRINTED IN USA
CHAPTER 1 GENERAL DESCRIPTION
1. Outl Outlin ine e of the the Prod Produc uctt The Kit is designed for installation inside an iR5000/iR6000, enabling the host machine to function as a printer. The Kit comes standard with an Ethernet interface for connection to a PC, and it does not require any additional kit for connection to a network. It supports 100Base-TX as well as widely used 10Base-T. The network protocols it supports include TCP/IP, IPX/SPX, and AppleTalk, and it is capable of receiving and executing print jobs that use these protocols, thus supporting the presence of different protocols on the same network. The installation of the Kit enables the use of the parallel port (IEEE1284, i.e., biCentronics) of the host machine as a printer interface, supporting such page description languages as PCL5e, PCL6, and PostScript 3. It also comes with 80 PCL fonts and 136 PostScript fonts as standard.
IEEE 1284 (Bicentronics)
Ethernet (10Base/100Base-TX) AppleTalk
TCP/IP
IPX/SPX
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CHAPTER 1 GENERAL DESCRIPTION
2. Syst System em Conf Config igur urat atio ion n The installation of the Kit inside its host machine enables the host machine to function as a printer.
Network PCB
Relay PCB RIP1 PCB
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CHAPTER 1 GENERAL DESCRIPTION
3. Features
High High-V -Volum olumee Hig Highh-Sp Spee eed d Pri Print ntin ing g The newly developed engine is capable of turning out 50 (iR5000)/60 (iR6000) prints per minute, fully meeting the needs of offices requiring high-volume, high-speed printing.
•
High High Reso Resolu lutio tion n at at 240 2400 0 (equ (equiv ivale alent nt)) x 600 600 dpi dpi The Kit enables its host machine to print at 2400 (equivalent) x 600 dpi.
•
Variety ariety of Page Page Descrip Description tion Languag Languages es (PCL5 (PCL5e, e, PCL6, PCL6, PostScri PostScript pt 3) 3) The Kit comes standard with a PCL5e, PCL6, and PostScript3.
•
Cano Canon n Windo indows ws 95/9 95/98 8 LPR LPR Port Port Util Utilit ity y The Kit provides an LPR port utility for Windows 95/98, thus enabling its host machine to be used as a network printer in a Windows 95/98 network environment.
•
Port Port 9100 100/IP /IPP Prin Printting ing In addition to LPR printing, the Kit supports 9100 and IPP printing, supported by Windows 2000 and later. •
Secured Printing The Kit allows setting a password to each print job by way of providing a confidential printing function. •
Remote UI The use of the Kit enables access to the host machine by the Web browser of a PC over the network, as when checking the state of the host machine or when making various settings.
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CHAPTER 1 GENERAL DESCRIPTION
4. Spe Speci cifi fic catio ations ns Interface
Parallel (o (on ho host mac mach hine)
Type-B, e-B,C Compati atible ble/Nibble ble/
(IEE1284)
ECP
Ethernet RJ45 (auto identification of transfer speed) (10/100BaseT) Printer resolution
2400 (equivalent) x 600 dpi
Page description language
LIPS IV
Protocols
TCP/IP, IPX/SPX, AppleTalk
Application programs Operating systems
Bindery Pserver, NDS Pserver, LPD, PAP, Port9100, IPP Windows 2000/NT4.0/98/95, Mac OS (8.5/8.6 or later)
Fonts
80 PCL fonts, 136 PS fonts (built-in)
User software
Drivers
Postscript3, PCL5e, PCL6
Utilities
NetSpot
Paper handling
JBIG viewer Side paper deck Finisher
New functions
Secured printing Remote UI Port 9100 printing IPP printing
T01-400-01
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COPYRIGHT © 2000 CANON INC. 2000 2000 2000 2000 CANON NW Multi-PDL Multi- PDL P. kit-A1 kit- A1 REV R EV. 0 SEPT. S EPT. 2000 PRINTED P RINTED IN USA
CHAPTER 1 GENERAL DESCRIPTION
5. Operation 5.1 5. 1 Outline You can check the progress of a print job by selecting the system status indicator found in the right bottom of the screen and then selecting the print tag on the pop-up screen. The network settings and various print settings are made in user mode.
5.2 Settings The network settings and the print settings are made in user mode; see the following for how each setting item is positioned. For details of settings, refer to the following documentation: for network-related information, see the Network Guide; for printer-related informainformation, see the PS/PCL Reference Guide.
User mode
Printer settings
System settings
Settings
Copies 2-sided Printing Paper Feed Print Quality Layout Auto Continue Job Securing Time Time Out Finisher Booklet Transparency Interleaving Personality Autoselect Initialize PCL/PS
Utilities
PCL/PS Restert Printer
network settings
TCP/IP settings NetWare settings AppleTalk settings Ethernet driver settings
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CHAPTER 1 GENERAL DESCRIPTION
5.3 Test Prin Printi ting ng The Kit is equipped with a function to generate test prints which may be used to check opertions or to keep a record of settings information. • User Data List This test print shows settings information related to networks (e.g., IP address). • Status Print This test print shows settings information related to printers (e.g., the number of prints made by the host machines). • Font List This test print shows a list of fonts stored in the HDD.
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CHAPTER 2 OPERATIONS
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CHAPTER 2 OPERATIONS
1. Cons Constr truc ucti tion on 1.1 1. 1 Outline The Kit consists of the following three PCBs: Network PCB Used to connect the host machine to a network. • RIP1 PCB Used to accelerate RIP processing executed by the main controller PCB. • Relay PCB Used to relay signals between the host machine and the LIPS PCB and the power to the LIPS PCB.
1.2 Division Division of Work Between Between Main Main Contro Controller ller PCB and the RIP1 PCB The functions used at time of PDL printing are divided between the main controller PCB and the RIP1 PCB as follows:
Main controller PCB
RIP1 PCB
• Receiving jobs from the network PCB or the the parallel interface • PDL identif identificatio ication n Identifies an incoming print job as being in PCL or in PostScript, and selects the appropriate interpreter to use. • RIP Proces Processin sing g
• RIP Proces Processin sing g
Develops PDL data into image data using the
Receives part of PDL data from the main con-
interpreter selected at time of PDL identifica-
troller PCB, and executes RIP processing (par-
tion.
allel processing) side by side with the main
• Smoothing Smoothing/Thi /Thicken ckening ing
controller PCB.
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CHAPTER 2 OPERATIONS
2. Ba Basi sic c Ope Opera rati tion on 2.1 Start-Up Start-Up Sequen Sequence ce (hos (hostt mach machine ine)) 2.1. 2.1.1 1 Outline The system program used to control the host machine is stored on the hard disk drive. The CPU on the system controller PCB calls the system program from the hard disk drive to the main memory fitted to the DIMM socket of the system controller PCB for use. This is why it takes a while before the control panel becomes ready after the control panel power software switch of the host machine is turned on, during which time the following screen appears in the control panel. The progress of the start-up sequence is indicated by the progress bar on the screen.
Wait…
Progressive bar
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CHAPTER 2 OPERATIONS
When the control panel power soft switch is turned on, the CPU on the system controller PCB executes the self diagnosis program stored in the ROM. The self-diagnosis program checks the condition of the main memory and the hard disk drive, and any presence of a fault is indicated by means of an error code in the control panel.
Main memory (DIMM) System area
Image data area
CPU
Hard disk drive
Selfdiagnosis program
Boot program
BOOT ROM Main controller PCB Access to the program at time of execution
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CHAPTER 2 OPERATIONS
When the self-diagnosis program ends normally, the boot program stored in the ROM starts up, reading the system program from the hard disk to write it in the system area of the SRAM. When writing is done, the system program in the main memory starts up to initialize each part, at the end of which the control panel shows the Control screen and the Start key changes from red to green, indicating that the host machine is ready to accept a job. The system program of the host machine consists of multiple modules, and those needed for particular processing are called into the system area of the main memory for use.
Main memory (DIMM) System area
Image data are
CPU
Hard disk drive
Selfdiagnostic program
Boot program ROM
Main controller PCB Access to the program at time of execution Flow of the system program
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CHAPTER 2 OPERATIONS
2.2 Printing 2.2.1 2.2. 1 Proc Proces essi sing ng by the the PC When the user sends a print command to the application program, the application program in turn sends image data to the printer driver with the help of the operating system. In response, the printer driver translates the image data and the printer settings information into PCL/PostScript commands (page description language). Thereafter, the print job is sent to the host machine through the network port. The printer driver for the PS/PCL is contained in the User Software CD-ROM that comes with the Kit. Application program PCL/PostScript data generation
Operating system Printer driver PCL/ Post script
Print job
Settings information
Parallel port driver
To the parallel port
Network driver
To the network
Printer properties
Image data Print job (in PCL/PostScript) Settings information
F02-202-01
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CHAPTER 2 OPERATIONS
2.2.2 Proc Proces essi sing ng by by the the Prin Printe terr A print job coming from the parallel interface of the main controller PCB or the network PCB is first checked by the main controller PCB to find out if it is in PCL or in PostScript (PDL identification). identification). Then, the print job is sent to the RIP processing block for RIP processing by the main controller PCB and the RIP1 PCB operating simultaneously for conversion from PDL data into image data. After smoothing and thickening processes on the main controller PCB, the print job is once stored on the hard disk drive. The system controller PCB reads the image data stored on the hard disk drive, and transfers it to the DC controller PCB; the data is then used for laser exposure, development, transfer, and fixing for the generation of a print.
Print job
HDD
Network PCB PDL identification
RIP processing
Parallel interface
Print job
Smoothing/ thickening
D C C o n t r o l l e r P C B
RIP1 PCB
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CHAPTER 2 OPERATIONS
2.3 Transf ransferr erring ing Print Print Data Data 2.3.1 Connec Connectin ting g the the Paral Parallel lel Port The installation of the Kit enables the parallel port of an iR5000/6000 iR5000/6000 to function as a printer interface. The parallel port is designed to the IEEE1284 standards (commonly known as biCentronics), and it supports the following operation modes: compatible mode (supporting the existing Centronics interfaces), nibble mode (transmitting (transmitting data from fr om the printer to the PC in 4-bit units), and ECP (Enhanced Capability Port; supporting 8-bit bi-directional communication at high speed).
Host machine PC
Parallel port
Centronics cable (IEEE1284 compliant)
Parallel Parallel port (printer port)
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CHAPTER 2 OPERATIONS
2.3.2 Conn Connec ecti ting ng to to the the Netw Networ ork k a. Outlin Outline e The network PCB of the Kit comes with an RJ-45 connector for 10/100Base-T, serving an interface for Ethernet. The network PCB has a function to automatically switch between 10Base-T and 100BaseTX based on the result of detection (provided (provided that [auto detect] is selected under [Ethernet driver] as part of network settings. If the auto detection mechanism fails to operate for a 10Base/100Base auto switch hub, ask the network administrator to select a fixed speed. RJ-45 connector
100Base-TX category 5 cable
Network PCB
10Base-T category 3 cable or category 5 cable
F02-203-02
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CHAPTER 2 OPERATIONS
b.AppleT b. AppleTalk alk For a Macintosh network environment, the Kit uses AppleTalk as its standard protocol. Depending on the type of network, AppleTalk may be any of the following three: LocalTalk, EtherTalk, and TokenTalk, and the board supports EtherTalk. The print service of AppleTalk uses PAP (Printer Access Protocol), and enabling AppleTalk for the board automatically enables its PAP service. The Board supports EtherTalk Phase II, allowing the selection of the zone to which the Board belongs if the network is set up with AppleTalk zones. When printing in AppleTalk, each machine is allowed to directly send a print job to the printer.
Reference: Enabling the Use of AppleTalk User Mode>System Management Settings>AppleTalk Setting Use AppleTalk: ON (required)
Ethernet Protocol: AppleTalk (EtherTalk Phase II) Print service: PAP
F02-203-03
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CHAPTER 2 OPERATIONS
c. TCP/IP TCP/IP For an Ethernet, intranet, or UNIX network, TCP/IP is used as the network protocol. The protocol is also used commonly for Windows NT networks. The Kit supports LPD (Line Printer Daemon), which is the standard print service for TCP/IP. • Using TCP/IP,
Windows95 LPD utility installed
Printing by LPD Windows NT
UNIX
Print service: LPD
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CHAPTER 2 OPERATIONS
•
Using TCP/IP To use TCP/IP, you must set the IP address of the Kit and the subnet mask of the network to which the board is connected. An IP address may be set either automatically or manually, and the Board supports the following three protocols for automatic acquisition of IP addresses: DHCP (Dynamic Host Configuration Protocol), BOOTP (BOOT Protocol), and RARP (Reverses Address Resolution Protocol). For this function to be available, there must be a DHCP server, BOOTP server, or RARP server on the network, each with correct settings. With the function, you can centrally control the IP addresses of the devices connected o the network. When [auto] is selected, the Kit will request the server for an IP address when the Kit turns on and logs onto the network; in response, the server sends the IP address assigned to the Kit. In addition to IP addresses, subnet masks may also be obtained automatically. (In the case of RARP, however, only IP addresses may be obtained, requiring manual operation for subnet masks.) An IP address or a subnet mask may manually be set from the printer control panel. If external users (belonging to a sub network different from the one to which the Kit is connected) are expected to use the Board, you must set up a gateway address.
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CHAPTER 2 OPERATIONS
Reference: Network Settings for the Use of TCP/IP System Management Settings>Network Settings> TCP/IP Setting
DHCP server
DHCP ON
BOOTP ON BOOTTP server RARP ON
RAPR server
Ethernet address Subnet mask Gateway address
To a different network Gateway (router)
Requests an IP address Provides an IP address
F02-203-05
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CHAPTER 2 OPERATIONS
•
Using LPD Service UNIX and Windows NT are equipped with an LPR port for the use of LPD services so that a work station can directly send print data to the printer board without routing it through a server. Windows NT comes with LPR, but you must install it from the control panel (i.e., it is not part of the basic software designed for automatic installation). Windows 95 is not equipped with an LPR port, requiring the use of a server equipped with an LPR port or the installation of Canon LPR Port Utility 95/98 that comes with the Kit for printing by taking advantage of LPD services. Windows NT
UNIX
Ethernet Protocol: TCP/IP Service: LPD
Windows 95/98 Canon LPR Port Utilities installed
Windows 95/98
Windows NT
F02-203-06
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CHAPTER 2 OPERATIONS
d.IPX A NetWare network form Novell uses IPX as its protocol for print jobs. The Kit supports two types of network architectures: the bindery mode used in NetWare 3.12 (including the bindery emulation mode of NetWare 4.X) and NDS (Novell Directory Service) used in NetWare NetWare 4.X. 4. X. In the case of IPX, all print jobs are sent to the host machine by way of the print queue built on the print server (Novell file server); the host machine, on the other hand, checks the presence of a job in the print queue of the connected print server at specific time intervals. When it finds a print job, it requests the print server to transfer the print job so that it can start printing upon arrival. For IPX settings, see the Settings Management Guide that comes with the Kit. Keep in mind that NDS settings will overwrite the bindery mode settings. If the host machine is to be connected to an environment in which both network architectures are used, advise the user to make NDS settings first.
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CHAPTER 2 OPERATIONS
Network built in Bindery NetWare Client
NetWare Client
NetWare File server (print server)
Ethernet Protocol: IPX Service: PServer
NetWare Client
NetWare Client
NetWare File server (print sever)
Network Built in NDS
F02-203-07
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CHAPTER 2 OPERATIONS
2.4 Proc Proces essi sing ng Pri Print nt Job Jobs s 2.4.1 Imag Image e Data Data Output Output Bl Bloc ock k When a print job has been processed by the Main Controller PCB and RIP1 PCB and the host machine becomes ready for printing, the CPU on the Main Controller PCB sends information needed for printing (e.g., source of paper), and instruct the host machine to start picking up paper.
2.4.2 Proc Process essin ing g by the the Host Host Mac Machi hine ne The image data uses the image memory of the main controller PCB as a line buffer. After smoothing and thickening, the image data is once stored on the hard disk drive as in the case of normal copying operation; after adjustments are made for registration (main and sub scanning directions), directions), the DC controller PCB starts to use the image data to generate images.
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CHAPTER 2 OPERATIONS
2.5 New Func Functi tion ons s 2.5.1 Secu Secure red d Prin Printi ting ng In secured printing, the printer driver assigns a password to each print job and printing is held back until an input of the password is entered on the touch-panel display in the control panel of the host machine, thus ensuring the security of information. In secured printing, the print job is held in wait on the hard disk drive until its password is entered.
Memo
As many as 16 jobs are accepted for secured printing. If 16 jobs are held in wait without entering a password, the 17th job will not be accepted; it may, however, be printed as an ordinary print job. If the user forgets the password and the job remains in the queue, the job must be deleted by turning off and then on the power. At this time, all other jobs and the job log information information will also be lost; lost; be sure to consult with the network administrator before doing so.
2.5.2 Bul Bulleti letin n Boar Board d The network administrator can make use of the remote UI (or making appropriate settings in user mode) to indicate any message on the touch-panel display in the control panel of the host machine. Some of the messages that are exchanged in the form of e-mail messages or by means of groupware may be communicated between the PC of the administrator and the control panel of the host machine. The system administrator may select any strings of characters, and execute the function so that the touch-panel of the control panel will indicate the message. The touch-panel touch-panel may be set so that the message may be a status area message (1 line) or a pop-up message (4 lines). The message is indicated on the Copier screen, Box screen, or Extension screen (in the case of the printer model, on the Extension screen only), and the message may be in any of the following three formats: Status are message Pop-up message
23 characters Indicated at all times
23 characters x 4 lines
Indicated in in re response to to al all-clear
23 characters x 4 lines
T02-205-01
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CHAPTER 2 OPERATIONS
2.5.3 2.5. 3 Port ort 910 9100 0 prin printi ting ng Port 9100 printing is a print service the host machine supports for Windows 2000. Basically, it is identical to printing in LPD/LPR using TCP/IP, and it prints using TCP communication port numbers 9100, 9101, 9102, and 9103. Windows 2000
Ethernet Protocol: TCP/IP Service: Port 9100
F02-205-01
2.5.4 2.5. 4 ID Ma Mana nage geme ment nt by Grou Group p Each group may be assigned a 7-digit group ID and its own ID number so that the host machine may be used only when these numbers are entered (ID management by group). This function can take care of as many as 1000 groups, and the print counts may be checked according to group. The settings needed for ID management by group may be set up from the touch-panel in the control panel of the host machine or by using the remote UI (user mode>system settings> group ID managed).
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CHAPTER 2 OPERATIONS
2.5.5 IPP IPP (Internet Print Protocol) is used for printing using a notation beginning with 'http' after selecting the URL of the printer in question (in the case of the host machine, its IP address). Windows 2000 comes with the IPP client function as standard; to use IPP with Windows 95/98, however, you need to install the IPP client function designed for Windows 95/98. Windows 2000/98/95
Ethernet Protocol: TCP/IP Service: IPP
F02-205-02
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CHAPTER 3 USER SOFTWARE
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CHAPTER 3 USER SOFTWARE
1. Outline The Kit comes with the User Software CD-ROM, which contains printer drivers and utility programs. For how to install the printer drivers and the user software or for descriptions on functions and operations, see the PCL Driver Guide, PS Driver Guide, and Network Guide that come with the Kit.
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CHAPTER 3 USER SOFTWARE
2. Prin Printe terr Dr Driv iver ers s When a print command is executed from an application program, the printer driver starts to convert print images it receives from the application program into commands written in its page description language. In addition, it also converts settings made on the printer's Properties screen into commands, commands, and send the result to the printer board. In general, a different operating system uses a different protocol for the transmission of image data, requiring a specific printer driver. The User Software CD-ROM of the Kit provides PCL5e, PCL6, and PostScript 3 printer drivers to support the following operating systems: Windows 95/98 Windows NT4.0 Windows 2000 Mac OS 8.3/8.6
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CHAPTER 3 USER SOFTWARE
3. Utilities 3.1 3. 1 NetSpot NetSpot is a utility program used to manage printers on a TCP/IP or an IPX network, showing the state of printers and progress of print jobs on PC screens. A printer that supports NetSpot has a built-in database called an MIB (Management Information Base), and NetSpot installed to the PC of the system administrator administrator accesses the database to obtain control information and to make settings. A PC to which NetSpot has been installed is capable of accessing all printers supporting NetSpot, thus enabling the system administrator to manage all printers connect to the network. The PC used by the system administrator must be able to sue TCP/IP or IPX.
3.2 3. 2 JBIG Viewer wer JBIG Viewer is used to view images stored in the Boxes by means of the PC browser of a PC connected to the network.
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CHAPTER 4 INSTALLATION
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CHAPTER 4 INSTALLATION
1. Outline The following is the flow of work used when installing the Board:
Installing the kit to the copying machine. Work by the service engineer Checking the operations in off-line mode.
Connecting to the network.
Setting up the network.
Checking the connection to the network.
Work by the user's system administrator
Work by the service engineer Setting up clients and Installing printer drivers.
Generating test prints from clients
F04-100-01 In the absence of the user's system administrator, the service engineer may at times be asked to take on the work of the system administrator at the user's request. It is important to be able to deal with the required work from "setting up the network" to "generating test prints from clients" by referring to the user documentation. documentation. Be sure also to offer the settings information to the user to avoid problems while the system is in use.
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CHAPTER 4 INSTALLATION
2. Points oints to to Note Note for for Instal Installati lation on 2.1 Inst Instal alla lati tion on Proc Proced edur ure e For instructions to follow when installing the Board, see the Installation Procedure that comes with the board. (For an outline, see 3. "Installation Procedure.")
2.2 Us User er Soft Softwa ware re CD CD-R -ROM OM The User Software CD-ROM contains the following pieces of software: PS/P PS/PC CL prin rinter ter driv rivers ers • Utilities The User Software CD-ROM is prepared in a hybrid format, a single disk containing software for both Windows and Macintosh operating systems. You must use a Macintosh machine to access the Macintosh software. You will find the Windows print drivers inside the Prntdrvr folder, which contains separate folders for different printer drivers. You must agree to the terms of the contract to use the user software. A document indicating the terms comes with the Media Pack. Tell the user to refer to the document for details. Be sure also to tell the user that opening the User Software CD-ROM indicates his/her consent to the terms of the agreement.
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CHAPTER 4 INSTALLATION
3. Inst Instal alla lati tion on Proce Procedu dure re Go through the instructions that follow when installing the Kit to its host machine:
3.1 Chec Checki king ng the the Atta Attach chmen ments ts
[2]
[1] [4]
[3]
F04-301-01 [1] Relay PCB ............ .................. ........ .. 1 [2] Netwo Network rk PCB ...... ......... ...... ...... ... 1 [3] RIP1 PCB ............ .................. ......... ... 1 [4] Scre Screw w (M4x8 (M4x8)) ...... ......... ....... ...... 4
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CHAPTER 4 INSTALLATION
3.2 Installation 1) 2) 3) 4)
Blanking plate 1
Turn of off the main main power power swit switch. ch. Remov Removee the the rear rear upper upper cove coverr. Remove Remove the main controll controller er cover cover.. Remove Remove the two screws, screws, and detach detach the the blank plate 1 and the blank plate 2.
Screws
Screws
Blanking plate 2
F04-302-01 Connector
5) Insert Insert the the netw network ork PCB into into the the slot, slot, and secure it in place with the 2 screws for fixing the blank plate 1 in place. Check to make sure that the connector has securely been connected.
Screw
Screw
Network PCB
F04-302-02 4-4
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CHAPTER 4 INSTALLATION
6) Insert Insert the the RIP1 RIP1 PCB into into the the relay relay PCB PCB;; in turn, insert the relay PCB into the main controller. During the work, try to hold the relay PCB by its frame as much as possible.
Riser PCB
Screws Screws
RIP1 PCB
F04-302-03 7) Conne Connect ct the the power power cabl cablee to the the relay relay PCB. 8) Mount Mount the the main main contro controlle llerr cover cover.. 9) Mount Mount the rear rear upp upper er cov cover er..
Connector
Cable
F04-302-04
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CHAPTER 4 INSTALLATION
4. Conne Connecti cting ng to the Ne Netw twork ork 1) Turn off off the the hos hostt mach machin ine. e. 2) Connect Connect the the network network cable cable to the host mahine mahine,, and turn on the the power power. 3) Tell the user’s user’s system administrator administrator that that the installation installation work is over, over, and ask him/her him/her to set up the network.
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CHAPTER 4 INSTALLATION
5. Chec Checki king ng the the Conn Connec ecti tion on If the user's network is a CP/IP environment, check to make sure that the network PCB has correctly been installed and the network has correctly been set up using the PING function. (You need not perform this if the user's network is an IPX/SPX or AppleTalk environment.)
5.1 5. 1 Using PING 1) Select Select PING PING in servi service ce mode: mode: Copier>Test>NETWORK>PING. 2) Enter Enter the the IP addre address ss form form the the key keypad pad on the control panel, and press [OK]. 3) Pres Presss [ST [START] ART].. 4) See tha thatt 'OK' 'OK' has appear appeared ed to to indi indicat catee that the PING operation was successful. (Failure is indicated by 'NO'.)
< 1/1 >
PING
0.
0.
0
IP address input
Result (OK or NG)
PREV
0.
NEXT
+/-
OK
F04-501-01
5.2 Making Making a Chec Check k Using Using a Remote Remote Host Host Addr Address ess You can find out whether the connection to the network is correct or not by executing PING using a remote host address. (The remote host address is the IP address of a PC terminal which is operating on the TCP/IP network to which the host machine is connected.) 1) 2) 3) 4) 5)
Inform the the system administrator administrator that you you are going to check the network network using using PING. Obtain Obtain a remote remote host host address address from from the system system admin administra istrator tor.. Enter Enter the the remot remotee host host addre address ss to to PING. PING. See that that 'OK' has appeared appeared,, indicating indicating that that the connec connection tion to the the network network is correct. correct. If 'NO' has appeared to to indicate indicate that the the connection connection is not successful, successful, go go through through the troubleshooting work that follows:
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CHAPTER 4 INSTALLATION
6. Troub rouble lesh shoo ooti ting ng If the connection to the network is not correct, you may suspect the following causes; perform the steps given under 5.1 and later to correct the problem: 1. The connec connection tion betwe between en the networ network k and the the Network Network PCB PCB is not correct correct.. 2. The TCP/IP TCP/IP settin settings gs are are not not corre correct. ct. 3. The Netw Network ork PCB PCB or or a PCB PCB is not correctly correctly mounted mounted.. 4. The user' user'ss netw network ork is not not fau faulty lty..
6.1 Checking Checking the Conn Connecti ection on of the Netw Network ork Cable Cable Check to make sure that the network cable is correctly connected to the Network PCB. 1) If the the connec connectio tion n is corre correct, ct, go go to 6.2. 6.2. 2) If the connection connection is not correct, make a check once once again using a remote host host address. address.
6.2 Making Making a Check Check with with a Loop-Bac Loop-Back k Addres Address s A loop-back address is returned before reaching the Network PCB, enabling you to check the TCP/IP settings by executing PING using the address. 1) Enter Enter the loop-back loop-back address address (127.0.0. (127.0.0.1) 1) for for PING. PING. 2) If 'NG' has appeare appeared, d, check check the TCP/IP TCP/IP settings settings once once again, again, and exec execute ute PING PING once again. 3) If 'OK' 'OK' is ind indica icated ted,, go to 6.3. 6.3.
6.3 Making Making a Chec Check k Using Using a Local Local Host Host Add Addres ress s A local host address in question is the IP address of the host machine, and it will be returned after reaching the Network PCB when you execute PING using the address, enabling you to check the Network PCB. 1) Enter Enter the IP addres addresss of the host host machine machine to to PING. PING. 2) If 'NG' has appeare appeared, d, perform perform the follo following wing,, and execut executee PING once once again: again: a. If the IP address is faulty faulty,, check the IP address by contacting contacting the system system administrator administrator.. b. If the Network Network PCB PCB is not not correctly correctly conn connected ected,, check the the connecto connectorr of the Networ Network k PCB. c. If the Network Network PCB PCB is faulty faulty,, replace replace the the Network Network PCB. PCB. 3) If 'OK' has has appeared, appeared, suspect suspect a problem problem on on the user's network; network; contact the the user's system administrator administrator for appropriate action.
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CHAPTER 5 TROUBLESHOOTING
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CHAPTER 5 TROUBLESHOOTING TROUBLESHOOTING
1. Outline Outline ofTroub roubles leshoo hooting ting Start troubleshooting work by checking the simplest causes first (e.g., wrong settings, loose connectors), moving on to causes that call for complicated solutions. Go through the following for an idea of how you may troubleshoot the system:
1.1 Chec Checking king the the Host Host Mac Machin hine e Before starting to troubleshoot the Kit, check to make sure that the host machine operates normally by generating copies and test prints. If the host machine fails to operate normally, troubleshoot it by referring to its Service Manual.
1.2 Chec Checki king ng the the Con Conne necti ction ons s Before starting full-scale troubleshooting work, check the connections for loose or missing connectors of cables and the print PCB. Each symptom calls for a check on a particular point, which is likely to be any of the following: Network cable • Conn Connec ecto torr betw betwee een n RIP1 RIP1 PCB PCB and and rela relay y PCB PCB • Conne Connecto ctorr betw between een relay relay PCB and main main contro controlle llerr PCB PCB • Paral aralle lell port con connecto ectorr
1.3 Chec Checking king the Ha Hard rdwa ware re Turn off and then on the host machine to make sure that it starts up normally; then, generate test prints. If the machine fails to generate test prints, suspect a fault in its hardware: see 2. "Basic Procedure for Checking Network Connections," 3. "Troubleshooting by Error Code," and 4. "Disassembly/Assembly."
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CHAPTER 5 TROUBLESHOOTING TROUBLESHOOTING
2. Basi Basic c Proced Procedure ure for for Check Checking ing Netw Network ork Connect Connections ions 2.1 Basic Basic Procedur Procedure e for Check Checking ing the Netwo Network rk in a TCP/IP TCP/IP Environment If the user's network is in a TCP/IP environment, check to see that the network PCB is correctly mounted and the network is correctly set up using PING in service mode.
2.1. 2.1.1 1 Using PI PING 1) 2) 3) 4)
Select Select PING in service service mode: mode: Copier> Copier>T Test>Netw est>Network> ork>PING PING.. Enter Enter the IP address address using using the the keypad keypad on the the control control panel, panel, and and press press [OK]. Pres Presss [ST [START] ART].. See that 'OK' has appeared to indicate indicate that PING has been successful. successful. ('NG' indicates indicates the failure of PING.)
2.1.2 Making Making a Chec Check k Using Using a Remot Remote e Host Host Addre Address ss By executing PING using a remote address, you can find out whether the connection to the network is correct or not. 1) Inform the the user's system administrator administrator that you are going to check the connection connection to the network using PING. 2) Obtain Obtain the remote remote host host address address from from the system system adminis administrato tratorr. 3) Start service service mode, and enter enter the remote remote host address you you obtained obtained in step 2) to 'PING'. 4) See that that 'OK' has appeared appeared to indica indicate te that the the connection connection to to the network network is correct. correct. 5) If 'NG' has has appeared to indicate indicate that the connection connection to the network is not correct, perperform the following troubleshooting work:
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CHAPTER 5 TROUBLESHOOTING TROUBLESHOOTING
2.2 2. 2 Troub ouble lesh shoo ooti ting ng If the connection to the network is not correct, you can suspect any of the following causes; go to 2.2.1 for appropriate action: 1. The connec connection tion betwee between n the networ network k and the the Network Network PCB PCB is faulty faulty.. 2. The TCP/IP TCP/IP settin settings gs are wrong wrong.. 3. The auto auto identifi identificati cation on mechanis mechanism m for the Etherne Ethernett driver driver is faulty faulty.. 4. The Netwo Network rk PCB or any any of the the PCBs is is not moun mounted ted correctl correctly y. 5. The The user user net netwo work rk is is faul faulty ty..
2.2.1 Checkin Checking g the Conn Connecti ection on of the Netw Network ork Cabl Cable e Check to find out whether the network cable is connected correctly to the Network PCB. 1) If the the connec connectio tion n is corr correct ect,, go to to 3.2 3.2 2) If the connection connection is wrong, make make the needed corrections, corrections, and and make a check using using a remote host address.
2.2.2 Making Making a Check Check Using Using a Loop-Bac Loop-Back k Addres Address s A loop-back address is returned before it reaches the Network PCB; for this reason, you can find out whether the TCP/IP settings are correct or not by execution PING with the address. 1) Start service service mode, mode, and and enter the the loop-back loop-back addre address ss (127.0.0 (127.0.0.1): .1): Copier>Test>Network>PING. 2) If 'NG' has appeared appeared,, check the the TCP/IP TCP/IP settings settings once once again, again, and execut executee PING. 3) If 'OK" 'OK" has has appe appeare ared, d, go go to 2.2.3. 2.2.3.
2.2.3 Check Checking ing the Ethern Ethernet et Drive Driverr Setti Settings ngs Some network environments prevent the Ethernet driver auto identification mechanism of the host machine from operating normally. In such a case, make the Ethernet driver settings manually. 1) Find out out the type of communication communication and and the type of Ethernet from from the system administrator. 2) Make the following following selections in user user mode: mode: System System Management Management Settings>Network Settings>Network Settings>Ethernet Driver Setting. Then, change the setting to 'no', and set it to the type of communication and type of Ethernet you found out in step 1). 3) Turn off off and and then then on on the po power. wer. 4) Make Make a check check once once again again using using the the remote remote host host address. address. 5) See See that that 'OK 'OK'' has has appe appear ared ed.. 6) If 'NG' 'NG' has appear appeared ed,, go to 2.2. 2.2.4. 4.
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CHAPTER 5 TROUBLESHOOTING TROUBLESHOOTING
2.2.4 Making Making a Chec Check k Using Using a Local Local Host Host Add Addres ress s A local host address is an IP address, and executing PING using the address causes it to be retuned only after it has reached the Network PCB, enabling you to find out whether the network PCB is normal or not. 1) Start service service mode, mode, and make the following following selections: Copier>Test>Netw Copier>Test>Network>PING; ork>PING; then, enter the IP address of the host machine. 2) If 'NG' has has appeared, appeared, check the following following and and take the appropriate appropriate actions; actions; then, then, execute execute PING: • If the IP IP address address is is faulty faulty,, check check with with the syste system m adminis administrato tratorr to make make sure sure that that the settings of the IP address are correct and the IP address is valid. valid. • If the connecti connection on of of the netwo network rk PCB PCB is fault faulty y, check check the connectio connection n of the the Netwo Network rk PCB. • If the the Netw Network ork PCB is faul faulty ty,, replac replacee the the netw network ork PCB. PCB. • If the the main main contro controller ller PCB is faulty faulty,, replace replace the main controll controller er PCB. PCB. 3) If 'OK' has has appeared, appeared, suspect suspect a problem problem in the user's network environment. environment. Report Report to to the system administrator for appropriate action.
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CHAPTER 5 TROUBLESHOOTING TROUBLESHOOTING
3. Trouble roubleshoo shooting ting by Error Error Code Code When the main power is turned on, the host machine checks the communication functions used between the printer unit and the LIPS PCB; if it finds a fault, it will indicate an error code in the touch panel display. Take the actions given for each error code; for details of error codes, see the Printer Unit Manual.
3.1 E676/E677 Connector (poor contact) 1) Is the the RIP1 PCB secur securely ely connec connected ted to the the connecto connectorr J9003 of the relay PCB? NO: Ins Insert ert it it sec secu urely rely.. Relay PCB 2) Are the connect connector or J9001 J9001 of the relay relay PCB and and the connector connector J1032 J1032 of the main controller PCB securely connected? NO: NO: Conn Connec ectt the them m sec secur urel ely y. 3) Is the the connector connector J9005 of of the relay relay PCB PCB secure securely ly connecte connected? d? NO: NO: Conn Connec ectt the them m sec secur urel ely y. RIP1 PCB, Main controller PCB 4) Try replaci replacing ng the RIP1 RIP1 PCB. PCB. Is the the pr problem oblem corre corrected? cted? YES: End. NO: NO: Repl Replac acee the the main main cont contro roll ller er PCB. PCB.
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3.2 E740 Wrong operation 1) Turn off and and then on the the power power switch. switch. Is the probl problem em corrected corrected? ? YES: Check Check the operatio operation n once again. again. If no fault fault is noted, noted, end the work. work. General condition 2) Is the the d det etai aill cod codee 000 0002? 2? YES: YES: Go to step step 4. Connector 3) Are the connec connectors tors of of the Netwo Network rk PCB PCB and the the main main connector connector PCB normal? Further, is the cable normal? NO: NO: Corr Correc ectt the the conn connec ecti tion on/c /cab able le.. MAC address 4) Check Check with the networ network k administrato administratorr about the MA MAC address. address. Try setting it once again. Is the problem corrected? corrected? YES: End. Network PCB 5) Try replacin replacing g the Network Network PCB. PCB. Is the prob problem lem corrected corrected? ? YES: End. NO: NO: Repl Replac acee the the main main cont contro roll ller er PCB. PCB.
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4. DISASSEMBL DISASSEMBLY/ASSEMBL Y/ASSEMBLY Y 4.1 Point oints s to Note Note in Gen Gener eral al •
•
• •
Be sure to disconnect the po power pl plug for safety before starting disassembly/ disassembly/ assembly work. Onle Onless ss othe otherw rwis isee not noted ed,, asse assemb mble le part partss by reversing steps used to disassemble them. Iden Identi tify fy the the scr screews by type type (le (leng ngth th,, didiameter) and location. Some Some scre screws ws are are equ equip ippe ped d wit with ha toothed washer to ensure electric continuity. Be sure to use the same screws and washers.
4.2 Remo Remove the the Net Netwo work rk PC PCB B 1) Remove Remove the 2 screw screwss [1], [1], and and detach detach the network PCB [2].
[2]
[1]
F05-401-01
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4.3 Re Remo movi ving ng the the RIP RIP1 1P PCB CB 1) Remove Remove the 4 screw screwss [1], [1], and and detach detach the upper rear cover [2].
[2]
[1]
[1]
F05-402-01 2) Remov Removee the scre screw w [3], [3], and detach detach the the main controller cover [4].
[4]
[3]
F05-402-02
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3) Remo Remove the the pow power er cable cable [6] [6] from from the the connector [5] of the relay PCB.
[5]
[6]
F05-402-03 4) Remo Remove ve the the 5 scre screws ws [7] [7]..
[7]
[7]
F05-402-04
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5) Remov Removee the rela relay y PCB [8] [8] from from the the host host machine, and detach the RIP1 PCB [9] from the relay PCB.
[8]
[9]
F05-402-05
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5. Upgrading 5.1 5. 1 Outline The host machine is upgraded by downloading from a PC, and upgrading consists in the following: • Forma Formatti tting ng the hard hard disk disk drive drive (host (host mach machine ine HDD) HDD) • Upda Updati ting ng the the sys syste tem m (ho (host st mach machin inee HDD HDD)) • Upda Updati ting ng the the RUI RUI (hos (hostt mac machi hine ne HDD) HDD) • Updati Updating ng the the boo boott ROM ROM (ho (host st mach machine ine J1009 J1009;; DIMM DIMM ROM) ROM)
5.1.1 5.1 .1 Downlo nload Mo Mode The host machine offers two ways of downloading, requiring care when deciding on which one to use. • Down Downlo load adin ing g in in Do Downlo wnload ad Mode Mode To start download mode, 1) While holding holding down down '2' and '8' keys keys on the keypad keypad at the same same time, turn the power power switch. 2) Hold down down the '2' and '8' '8' keys until ' Downlo Download ad Mode' Mode' appears at the bottom bottom of of the touch panel. Files for Downloading System RUI BOOT ROM HD Format •
Down Downlo load adin ing g in Serv Servic icee Mode Mode To start download mode, 1) Star Startt serv servic icee mode mode.. 2) Make the following selections: COPIER>function>SYSTEM>D COPIER>function>SYSTEM>DOWN OWNLOAD. LOAD. Then, press [OK] to cause the host machine to start down loadstandby mode (notation 'STNDBY'). Files for Downloading System RUI
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5.1.2 5.1 .2 Be Beffore ore theWork ork Obtain the following: • PC to which which the Service Service Suppo Support rt Tool Tool (vers (version ion 1.14 1.14 or or later) later) has been installed installed • Paral Parallel lel cabl cablee (with (with the the notat notation ion IEEE IEEE 1284 1284Std Std-co -comp mplia liant) nt) • System CD
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5.2 Ma Mana nagi ging ng Da Data ta To start downloading, you must store the necessary files in advance (e.g., System, RUI, HD Format, BOOT). To store System, for instance, work as follows: 1) Select Select the the Serv Service ice Sup Suppo port rt Too Tool. l. 2) Select Select [Nex [Next] t] under under [Contr [Controll olling ing Data] Data]..
F05-502-01
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3) From the ROM ROM Manage Manage Data Work Work screen, screen, select [Regist [Registerin ering g Firmware]. Firmware].
F05-502-02 4) From the the following following screen screen,, select [Regist [Register er from Selected Selected Folde Folder]. r].
F05-502-03
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5) Select Select the drive drive in which which you have have inserte inserted d the System System CD-R CD-ROM. 6) Select Select the file file of the the correct correct version, version, and press press [Regi [Register] ster]..
F05-502-04
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5.3 Downl Download oading ing System System and Remote Remote UI 5.3.1 Ma Maki king ng Conn Connec ecti tion ons s • Check Check to mak makee sure sure that that the the data data lamp lamp of of the host host mach machin inee is off off.. 1) Turn Turn off off the main power switch of the host machine; machine; then, then, disconnect disconnect the power power plug and the network cable. 2) Connect the PC to the parallel connector connector found on on the right side side of the the controller controller using a parallel cable. • The The PC must rem remain ain off. • The 25-pi 25-pin n connect connector or of the bi-Ce bi-Centro ntronics nics cable must be connec connected ted to to the PC side, side, while while the 36-pin connector must be connected to the host machine side. 3) Turn on the the PC, and and start start the Servic Servicee Support Support Tool. Tool. 4) Connect the power power plug of the host machine, machine, and and turn on its main power power switch.
5.3.2 Start Startin ing g Down Downlo load adin ing g 1) Select Select [Nex [Next] t] under under [Downlo [Download/U ad/Uploa pload]. d].
F05-503-01
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2) Select Select [System [System]] or [RUI]; [RUI]; then, then, select select [Connec [Connect]. t]. There is not installed Network Multi-PDL Printer kit-A1, then select iR5000. There is installed Network Multi-PDL Printer kit-A1, then select iR5000N.
F05-503-02
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3) Start servic servicee mode of the the host machin machine, e, and make make the following following select selections ions:: COPIER>Function>SYSTEM>DOWNLOAD; then, press [OK] so that the host machine will be in download standby mode (notation 'STNDBY'). 4) If the notation notation in the upper right right of the screen indicates standard mode, go go to step 6); if it indicates low-speed mode, on the other hand, go to step 5).
F05-503-03
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5) Press [Switch [Switch Operati Operation on Mode] Mode] to bring up the the Centronics Centronics Commu Communica nication tion Mode Mode Switch-Over Screen. Select [Standard Mode], and press [OK]. Select [To Unit Select Screen], and go back to step 2) to start over.
F05-503-04 6) Press Press [OK] [OK] to start start conn connect ection ion..
F05-503-05 COPYRIGHT © 2000 CANON INC. I NC. 2000 2000 2000 2000 CANON 2000 CANON NW Multi-PDL P. kit-A1 REV.0 SEPT. 2000 PRINTED IN USA
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7) The follo following wing screen screen appears appears when when the connec connection tion is made. made. Press Press [OK]. [OK].
F05-503-06 8) Select Select [System [System Software Software Downlo Download] ad] from the Service Service Support Support Tool. Tool.
F05-503-07
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9) Select Select the appropria appropriate te language language and country country from from the [List of Software Software]; ]; then, press press [Start] to start downloading.
F05-503-08 10) See that the progress bar changes to indicate the progress of downloading downloading work. 11) When downloading downloading ends, ends, turn off the PC by making the following selections: OK>Return to PCB Select Menu>Return to Previous Screen>End.
5.3.3 5.3 .3 Afte Afterr the the Work ork 1) 2) 3) 4)
Turn Turn off the main power power switch of the host machine, and and disconnect disconnect the power power plug. plug. Turn urn off off the the PC. PC. Remove Remove the the parallel parallel cable cable from the PC and and the host host machin machine. e. If a network network cable is used, connect connect it to the appropriate location; then, turn turn on the main main power switch of the host machine. 5) When the the host machine has has started up, start service service mode, mode, and check check the system version version of the HDD by making the following selections: COPIER>DISPLAY>VERSION>MN_CONT.
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5.4 Prep Prepar arin ing g the the BOO BOOT T ROM ROM 5.4.1 5.4 .1 Be Beffore ore theWork ork To prepare the BOOT ROM of the host machine, you need to have two ROM DIMMs, one of which is for starting up the host machine. Be sure to have two ROM DIMMs ready. • Check Check to mak makee sure sure that that the the data data lamp lamp of of the host host mach machin inee is off off.. 1) Turn Turn off off the main power switch of the host machine; machine; then, then, disconnect disconnect the power power plug, and disconnect the network cable. 2) Remove Remove the the rear rear upper upper cov cover er of the host host machin machine. e. 3) Remove Remove the main controll controller er cover cover.. 4) Fit the ROM ROM DIMM intended intended for preparing preparing the BOOT BOOT ROM ROM into the connector connector J1009 J1009 on the main controller PCB.
J1009 DIMM ROM
F05-504-01
5.4.2 Ma Maki king ng Conn Connec ecti tion ons s 1) Connect the PC to the parallel connector connector on the right side side of the controller controller with a parallel cable. • The The PC must rem remain ain off. • The 25-pi 25-pin n connect connector or of the bi-Ce bi-Centro ntronics nics cable must be connec connected ted to to the PC side, side, while while its 36-pin connector must be connected to the host machine. 2) Turn on the the PC, and and start start up the the Service Service Suppo Support rt Tool. Tool. 3) Connect the the power power plug of of the host machine to the power power outlet; while while holding holding down down the '2' and '8' keys on the keypad at the same time, turn on the main power switch.
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5.4.3 5.4. 3 Prepar Preparin ing g the the BOOTM BOOTM ROM ROM 1) Select Select [Next] [Next] under under [Downlo [Download/U ad/Uploa pload]. d].
F05-504-02 2) Select Select [BOO [BOOT], T], and and select select [Con [Connec nect]. t].
F05-504-03
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3) At this time, if the notation notation in the upper upper right of the screen indicates indicates standard standard mode, mode, go to step 5); if it indicates low-speed mode, on the other hand, go to step 4).
F05-504-04 4) Press [Switch [Switch Operatio Operation n Mode] so that the Centron Centronics ics Commun Communicati ication on Mode SwitchSwitchOver screen will appear. Select [Standard Mode], and select [OK]. Select [To Return Unit Select Screen], and go back to step 2) to start over.
F05-504-05 5-24
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5) Select Select [OK] [OK] to start start conn connect ection ion..
F05-504-06 6) The followi following ng screen screen will appear appear when the connec connection tion is complete completed. d. Select Select [OK].
F05-504-07 Note: Note: The conten contents ts of of the the BOO BOOT ROM ROM sho shown wn are are thos thosee of the the BOO BOOT T ROM ROM moun mounted ted to the connector J1010. COPYRIGHT © 2000 CANON INC. I NC. 2000 2000 2000 2000 CANON 2000 CANON NW Multi-PDL P. kit-A1 REV.0 SEPT. 2000 PRINTED IN USA
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7) Select Select [BOOT [BOOT ROM ROM Downloa Download] d] from the the Service Service Support Support Tool. Tool.
F05-504-08 8) Select the appropriate appropriate files files for the the Service Support Support Tool from the list of of software; then, click [Start] to start downloading. downloading.
F05-504-09
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9) See the progre progress ss bar indica indicating ting the the progress progress of downlo download ad work. work. 10) When downloading downloading ends, ends, turn off the PC by making the following selections: OK>Return to Unit Select Menu>OK>Return to Main Menu>End Service Support Tool.
5.4.4 5.4 .4 Afte Afterr the the Work ork 1) Turn Turn off the main power power switch of the host machine, and and disconnect disconnect the power power plug. plug. 2) Replace the the ROM ROM DIMM fitted to the connector J1009 of the main controller controller PCB PCB in step 4) with the ROM DIMM fitted to the connector J1010. 3) Mount Mount the the main main contro controlle llerr cover cover.. 4) Mount Mount the upper upper rear rear cove coverr.
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5.5 Form Format atti ting ng the the HDD HDD If you have replaced the HDD, you must reformat it and download the system software and RUI to the newly formatted HDD.
5.5.1 Maki Making ng Conn Connec ecti tion ons s 5.5.2 5.5. 2 Formatting 1) Select Select [Nex [Next] t] under under [Downlo [Download/U ad/Uploa pload]. d].
F05-505-01
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2) Select Select [HD [HD Format Format], ], and selec selectt [Conne [Connect] ct]..
F05-505-02 3) If the notation notation in the upper right right of the screen indicates standard mode, go go to step 5); if it indicates low-speed mode, on the other hand, go to step 4).
F05-505-03
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4) Press [Switch [Switch Mode] Mode] to bring bring up the Centron Centronics ics Combina Combination tion Mode Mode Switch-Ov Switch-Over er screen. Select [Standard Mode], and select [OK]. Select [To [To Return Unit Select Screen], and go back to step 2) to start over.
F05-505-04 5) Select Select [OK] [OK] to start start con connec nectio tion. n.
F05-505-05 5-30
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6) When When the connectio connection n is completed, completed, the the following following screen screen appears. appears. Select Select [OK].
F05-505-06 7) When When a Confir Confirmatio mation n screen screen has appe appeared, ared, select select [Format [Format]. ].
F05-505-07
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8) When the Start Start Confirm Confirmatio ation n screen screen has appea appeared, red, select select [Start]. [Start].
F05-505-08 9) When the Start Confirmation Confirmation screen screen has appeared once again, again, select select [Start] once gain. gain.
F05-505-09
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10) When formatting formatting has been completed, completed, a message will appear to that effect; effect; select [OK].
F05-505-10 11) A screen will appear asking you if you want to continue and download download the system software: if the host machine is a copier model, select [Download the System Software] to start downloading. If a RIP1 PCB is installed, go to the Model and Unit Select screen, and select [iR5000N].
F05-505-11 COPYRIGHT © 2000 CANON INC. I NC. 2000 2000 2000 2000 CANON 2000 CANON NW Multi-PDL P. kit-A1 REV.0 SEPT. 2000 PRINTED IN USA
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12) When the system software software has been downloaded, downloaded, a screen will appear asking you if you want to download the RUI. If you do, select [Download RUI]. To end, make the following selections: Previous Screen>Select Unit Select Screen>OK>To Return Main Menu>End Service Support Tool.
F05-505-12
5.5.3 Points oints to to Note Note on Formatt Formatting ing the HDD 1: Be sure to downlo download ad the system system software whenev whenever er you have have formatted formatted the hard disk. Turning on the power without downloading the system software will lead to an error (E602-0002). 2: When you you turn on on the power power for for the first first time after you have have installed installed the system software following the formatting of the hard disk, a faulty image may appear on the control panel. The fact does not indicate a fault in the control panel, but will be corrected when the machine is turned off and then on once again.
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6. Ba Bac cki king ng Up the the Dat Data a 6.1 6. 1 Outline You can back up the data in the SRAM mounted to the main controller PCB using the Service Support Tool. The SRAM contains the following items of data: • Service mo mode se settings • User mode settings • Vario arious us mach machin inee info inform rmat atio ion n By keeping the data as a backup, you can make use of it after replacing the main controller PCB, thereby simplifying the work of setting up service mode or user mode. We recommend that you make a backup of the data using the Service Support Tool whenever you have changed the service mode or user mode settings.
6.1.2 6.1 .2 Be Beffore ore the Work ork Obtain the following: • PC to which which the Service Service Suppo Support rt Tool Tool (ver (version sion 1.14 or later) later) has has been been installe installed. d. • Paral Parallel lel cable cable (w/ notati notation on IEEE12 IEEE1284 84std std-co -comp mplia liant) nt)
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6.2 Ba Bac cki king ng Up Da Data ta 6.2.1 6.2 .1 Be Beffore ore theWork ork • •
Store Store the system system to to the Service Service Support Support Tool. Tool. (Mak (Makee sure that that the the version version of of the system system is the same as that of the host machine.) Turn off off the main main power power switch switch of the the host host machine; machine; then, then, disco disconnec nnectt the power power plug, plug, and disconnect the network cable.
6.2.2 Ma Maki king ng Conn Connec ecti tion ons s 1) Connect the PC to the parallel connector connector on the right side side of the controller controller with a parallel cable. • The The PC must rem remain ain off. • The 25-pi 25-pin n connect connector or of the the PC must must be connec connected ted to to the PC, while while the the 36-pin 36-pin conne connecctor is connected to the Service Support Tool. 2) Turn on the the PC, and and start start up the the Service Service Suppo Support rt Tool. Tool. 3) Connect the the power power plug of the host host machine machine to the power power outlet, and turn on the the main power switch. 4) Star Startt serv servic icee mode mode.. 5) Make the followin following g selections: selections: COPIER>FUNCTION>SYSTEM>DO COPIER>FUNCTION>SYSTEM>DOWNLOAD WNLOAD so that that the host machine will be in download standby mode (notation 'STNDBY').
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6.2.3 6.2. 3 Ba Bac cking king Up the the D Dat ata a 1) Select Select [Next] [Next] under under [Downlo [Download/U ad/Uploa pload]. d].
F05-602-01 2) Select Select [SYS [SYSTEM TEM], ], and and select select [Con [Connec nect]. t].
F05-602-02
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3) At this time, if the notation notation in the upper upper right of the screen indicates indicates standard standard mode, mode, go to step 5); if it indicates low-speed mode, go to step 4).
F05-602-03 4) Press [Switch [Switch Operation Operation Mode] so so that the Centronics Centronics Communication Communication Switch-Over Switch-Over screen will appear. Select [Standard Mode], and select [OK]. Select [To Return Unit Select Screen], and go back to step 2) to start over.
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5) Select Select [OK], [OK], and and start start con connec nectio tion. n.
F05-602-05 6) When the connection connection has been been made, the following following screen screen will appear. appear. Select [OK].
F05-602-06
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7) Select Select [Upload [Upload the Backup Backup Data] Data] from the the Service Service Support Support Tool. Tool.
F05-602-07 8) Select Select [ALL [ALL], ], selec selectt [Start [Start to to Storin Storing]. g].
F05-602-08
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9) See the progr progress ess bar indica indicating ting the the progress progress of storag storagee operation operation.. 10) Select the driver, driver, and enter the name of the file; file; then, select [Save]. [Save].
F05-602-09 11) When the data has been stored in the selected selected drive, the following following screen will appear; make the following selections to end the Service Support Tool: OK>To Return Unit Select Screen>OK>To Return Main Menu> End Service Support Tool.
F05-602-10 COPYRIGHT © 2000 CANON INC. I NC. 2000 2000 2000 2000 CANON 2000 CANON NW Multi-PDL P. kit-A1 REV.0 SEPT. 2000 PRINTED IN USA
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6.2.4 Down Downlo load adin ing g the Bac Backu kup p Data Data 1) Select Select [Nex [Next] t] under under [Downlo [Download/U ad/Uploa pload]. d].
F05-602-11 2) Select Select [SYST [SYSTEM] EM],, and selec selectt [Conn [Connect ect]. ].
F05-602-12
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3) At this time, if the notation notation in the upper upper right of the screen indicates indicates standard standard mode, mode, go to step 5); if it indicates low-speed mode, on the other hand, go to step 4).
F05-602-013 4) Press [Switch [Switch Operatio Operation n Mode] so that the the Centronics Centronics Commu Communicat nication ion Mode Mode SwitchSwitchOver screen will appear. Select [Standard Mode], and select [OK]. Select [To Return Unit Select Screen], and go back to step 2) to start over.
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5) Select Select [OK] [OK] to start start con connec nectio tion. n.
F05-602-15 6) When the conne connection ction has been been compl completed, eted, select select [OK]. [OK].
F05-602-16
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7) Select Select [Do [Downl wnload oad the the Back Backup up Data Data]. ].
F05-602-17 8) Select Select the file file to downlo download, ad, and select select [Start [Start Writin Writing]. g].
F05-602-18
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9) See the progress bar bar indicating indicating the progress of download download work. When the the following following screen has appeared to indicate the end of the work, press [OK].
F05-602-19 10) Make the following selections selections to end the Service Support Tool: Tool: OK>Return to Main Menu> End Service Support Tool.
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6.2.5 Manag Managin ing g the the Bac Backup kup Data Data You can delete any backup data you no longer need without having to connect the host machine to a PC. 1) Select Select [Nex [Next] t] under under [Contr [Controll olling ing Data] Data]..
F05-602-20 2) Select Select [Co [Contr ntroll olling ing Backu Backup p Data]. Data].
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3) Select the file to delete from the list of of backup data stored on the PC (so indicated indicated on the screen); then, select [Remove].
F05-602-22 4) When a screen has appeared asking asking you if you really really want to delete the file, file, check the the file, and select [Remove].
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5) When the End End delete delete screen screen has appeared, appeared, select select [OK]. [OK]. Make the following selections to end the Service Support Tool : To Return Previous Screen>To Return Main Menu>End Service Support Tool.
F05-602-24
COPYRIGHT © 2000 CANON INC. I NC. 2000 2000 2000 2000 CANON 2000 CANON NW Multi-PDL P. kit-A1 REV.0 SEPT. 2000 PRINTED IN USA
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Prepared by Office Imaging Products Technical Support Division Office Imaging Products Quality Assurance Center CANON INC. Printed in USA REVISION 0 (SEPT. 2000) (26159/28353) 5-1, Hakusan 7-chome, Toride-shi, Ibaraki 302-8501 Japan
COPYRIGHT © 2000 2000 CANON INC. 200 INC. 200 CANON NW Multi-PDL Mul ti-PDL P.kit-A1 REV.0 REV.0 SEPT. 2000 PRINTED IN USA
This publication is printed on 100% reprocessed paper.
PRINTED IN USA
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