C4C_1502_Onboarding_Guide_Integration of SAP Cloud for Customer with SAP On-Premise Applications.pdf

Integration of SAP Cloud for Customer with SAP On-Premise Applications On-Boarding Guide

Integrating SAP Cloud for Customer with SAP On-Premise Solutions

On-premise Solutions

Cloud Solutions

Cloud + CRM (PI)

Overview

SAP Cloud for Customer

Cloud + CRM (HCI)

SAP Cloud Cloudfor for Customer Customer

Cloud + ERP (PI) Cloud + ERP (HCI)

SAP Cloud for Customer

SAP HCI

SAP PI

SAP CRM

SAP Cloud for Customer SAP HCI

SAP PI

SAP CRM

SAP ERP

SAP ERP

SAP offers pre-packaged integration content (iFlows) built on top of its integration technology. The technology has two flavors, resulting in two ways of integrating SAP Cloud for Customer with SAP on-premise solutions using the following:  SAP Netweaver Process Integration (PI), or  SAP HANA Cloud Integration (HCI)

Roadmap Methodology

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Further Information

© 2014 SAP SE. All rights reserved.

The SAP Customer Relationship Management (CRM) and SAP ERP solutions can be integrated with SAP Cloud for Customer, either using an on-premise PI or on the cloud using HCI.

Implementation Roadmap Click process chevrons for details

1

2 Connect

Overview

Roadmap Methodology

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Further Information

© 2014 SAP SE. All rights reserved.

3 Configure

4 Extend

5 Data Load

6 Go-Live

7 Monitor

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Cloud Integration Methodology for Implementation (CIMI) is SAP’s recommended roadmap for implementing Cloud solutions in a cost-effective and timely manner. CIMI provides proven, repeatable implementation methodology best practices, to streamline projects and to reduce overall implementation costs.

Implementation Methodology Connect Phase 1

X

Connect Receive provisioning e-mails from SAP

Click process chevrons for details

Request users and roles for authorization

Establish technical connectivity

Configure

Extend

Data Load

Go-Live

Process Step

Monitor

Performed By

Receive provisioning e-mails from SAP

 SAP Cloud for Customer tenant details  SAP HANA Cloud Integration tenant details

Customer

(test, production and Web UI) Overview

Roadmap

Request users and roles for authorization

 SAP Cloud for Customer (self service)  SAP HANA Cloud Integration under component LOD-HCI (SCN user is a pre-requisite)

Methodology

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Establish technical connectivity using: Further Information

 Basic authentication option (ensure SCN user has integration roles assigned)

 Certificates based authentication option ©

© 2014 SAP SE. All rights reserved.

(ensure on-premise client certificates is certified by valid CA that SAP HCI trusts)

Upgrade

Documentation

 HCI connectivity guide  Basic Authentication  Certificate-Based Authentication

OR

Generic information: Technical Connectivity Implementation Guide Team

Implementation Methodology Configure Phase 2

Connect

X

Configure

Configure on-premise backend

Click process chevrons for details

Configure middleware

Configure SAP Cloud for Customer

Extend

Data Load

Go-Live

Process Step

Monitor

Upgrade

Performed By

Configure SAP on-premise backend

 Install SAP backend (CRM/ERP) add-on, and pre-requisite 

SAP Notes (see integration guide) Create logical system and execute report to create ports, destinations, and partner profiles

Customer

OR Overview

Configure SAP middleware (PI/HCI)

 Download iFlows from SAP Service Marketplace (for PI) or Roadmap

from web UI (for HCI)

 Configure iFlows – adapt pre-delivered content with signed

Methodology

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Further Information

 

SSL client certificates from on-premise and customer-specific target hostnames Check in adapted content into design-time repository Deploy iFlows and test connectivity

Configure SAP Cloud for Customer ©

© 2014 SAP SE. All rights reserved.

 Select integration scope  Create communication system and communication arrangements

Implementation Team

Documentation Integration guides describing integration of SAP Cloud for Customer with:

   

SAP ERP via PI SAP ERP via HCI

SAP CRM via PI SAP CRM via HCI

Implementation Methodology Extend Phase 3

Connect

Configure

X

Extend Extend SAP Cloud for Customer interfaces

Click process chevrons for details

Adapt iFlow

Data Load

Go-Live

Monitor

Process Step

Upgrade

Performed By

Extend SAP Cloud for Customer interfaces

Extension Guide

 Extend using KUT and fetch newly generated WSDL from communication arrangement

 Extend using PDI and fetch newly generated WSDL from communication arrangement Overview

Adapt iFlows (PI/HCI),

 Import IDoc and extended interface from SAP Cloud for Roadmap Methodology

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Further Information

© 2014 SAP SE. All rights reserved.

Customer into HCI Eclipse environment

 Map newly extended fields  Deploy adapted iFlow and TES

Assumption: On-premise interfaces have already been extended

Documentation

Implementation Team

Implementation Methodology Data Load Phase 4

Connect

Configure

Extend

X

Data Load

Perform code list mapping

Click process chevrons for details

Adapt value mapping

Run reports for initial load of master data

Run reports for initial load of transactional data

Process Step

Go-Live

Monitor

Performed By

Perform code list mapping

Overview

Implementation Team

Adapt value mapping,

 Go to PI or HCI Eclipse environment, and adapt the value mapping, if required

Roadmap

Run reports for initial load of master data, Methodology

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 Go to SE38 and execute reports for master data objects in the right sequence

Further Information

Run reports for initial load of transactional data,

 Go to SE38 and execute reports for transactional data objects ©

© 2014 SAP SE. All rights reserved.

Documentation CRM Initial Load guide ERP Initial Load guide

 Depending on the object you have identified for initial load, maintain the specific code list values for mapping SAP on-premise and SAP Cloud for Customer

Upgrade

Customer

Implementation Methodology Go-Live Phase 5

Connect

Configure

Extend

Data Load

X

Go-Live

Promote from test to production

Click process chevrons for details

Transport extensions

Copy code list mapping and value mapping

Process Step

Monitor

Upgrade

Performed By

Promote from test to production

 Repeat all steps done to prepare and configure in a test tenant  

landscape in the production tenant Setup technical connectivity Configure SAP on-premise, SAP middleware and SAP Cloud for Customer settings

Customer

OR

Overview

Transport extensions Roadmap

 Ensure SAP Cloud for Customer extensions are transported to production tenant

Methodology

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Further Information

© 2014 SAP SE. All rights reserved.

Copy code list mapping and value mapping

 Verify code list mapping in production tenant  Verify value mapping in PI/HCI production instance/tenant

Implementation Team

Implementation Methodology Monitor Phase 6

Connect

Configure

Extend

Data Load

Go-Live

Monitor

Click process chevrons for details

X

Integration Monitoring

Upgrade

Process Step

Performed By

Integration monitoring in SAP on-premise

Monitoring Guide

 Check transaction WE05 for status of inbound/outbound IDocs Integration monitoring in PI/HCI

 Check status of IDoc/message using IDX5 and runtime Overview

workbench (PI)

 Message flow overview monitoring in HCI web UI and Message flow monitoring in HCI Eclipse

Roadmap

Integration monitoring in SAP Cloud for Customer Methodology

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 Check BTM Tasks in Business Communication Monitoring for errors in SAP Cloud for Customer

Further Information

© 2014 SAP SE. All rights reserved.

Documentation

Customer

Implementation Methodology Upgrade Phase 7 Upgrade

Connect

Configure

Extend

Data Load

Go-Live

Monitor

Process Step

Click process chevrons for details

X

Integration upgrade

Performed By

Integration upgrade

 Import updated iFlows (PI/HCI) for existing integrations  Scope new functionality desired in SAP Cloud for Customer test tenant

Overview

Roadmap Methodology

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Further Information

© 2014 SAP SE. All rights reserved.

 Test integration for new functionality in test tenant  Repeat steps in production tenant

Customer

Further Information

Do you want to try it out?

Demos (5-10 min*)

Overview

To see a demo of: SAP Cloud for Customer with ERP integration SAP Cloud for Customer with CRM integration

Roadmap Methodology

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Further Information

© 2014 SAP SE. All rights reserved.

Self-Enablement Systems To try out SAP Cloud for Customer solution, click here.

* Approximate video duration

Do you need more information?

Integration Documentation SAP provides detailed documentation required for integrating SAP Cloud for Customer with SAP on-premise solutions on SAP Service Marketplace and on the SAP Help Portal. SAP Community Network (SCN) In addition to the product documentation, SAP provides Wikis that provides step-by-step instructions in the How-To guides and e-learning videos.

Do you want to discuss with others?

Forum Get in touch with experts to discuss your specific requirements, here.

Support Page You can start a discussion or write a blog post here, for any support you need on SAP Cloud for Customer.