BusinessCenter Help in SAP Business ByDesign En

Built-In Learning and Help in SAP Business ByDesign March 2013 Customer

Overview of SAP Business ByDesign Knowledge Transfer

SAP built-in learning and support significantly increases customer enablement through a fully-integrated knowledge transfer concept and support structure.

Learning ■ Basic product concepts Learning

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Help

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■ Demos and assessments ■ Role-based learning

Help ■ Onscreen help ■ Documentation, “Quick Guides”, “What‟s New”

Business Center: Learning, Community & Enablement ■ Collaborate and share information ■ Best practices and expert advice Business Center Learning, Community & Enablement

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■ Self-enablement and learning maps

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Learning Learning Content in the SAP Business ByDesign System

Getting Started with the System Built-In Learning

When you access the SAP Business ByDesign system for the first time, the Learning Center is a great place to get started. Simply navigate there from the Home work center or Help Center.

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Learning Center

The Learning Center is neatly structured into two areas: ■

An overview area with generic content

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Role-specific content

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Learning Center – Generic Content

First check out the Introduction to SAP Business ByDesign - a great place to familiarize yourself with the latest release features and best practices before you set out in the actual system. ■

Introductory e-book

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Short teaser video

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Demos on basic features

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Tips on system settings and navigation

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What‘s New Documentation and Video

New functions and features are presented as sticky notes on the logon page, as a pop-up when you log on to the system, and in videos.

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What‘s New Demos And don„t forget to check out the What‘s New demos.

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Working with Demos

When working with the demos, you can: ■

Sit back and take in the selfrunning audiovisual demo

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Print out a copy in PDF format

We„re sure you„ll like the quick loading time. Try one out!

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Role-Based Learning

Our role-based learning gives you: ■

An overall user-friendly approach

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A clear overview of roles you„ve viewed

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Learning Relevant to Your Role

Our learning materials focus primarily on the tasks most relevant to your role: ■

Choose from 11 typical employee roles the one most suited to your role

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View 2-3 demos specific to each role

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Test your knowledge in the quiz and self-enablement systems

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Help and Support Help Content in the SAP Business ByDesign System

The Help Center

Use the Help Center to get support:

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Get help documentation in the SAP Business ByDesign Library Access forums, share information and learn from other users in the Communities Enter and edit information specific to your company to assist end users with their daily tasks

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Onscreen Help

There is help right where you need it: on-screen explanations and messages.

Go to Personalize -> My Settings and select the checkbox to display onscreen help.

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Documentation

You can find documentation for any questions and problems in the Help Center, which has:

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A search engine

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Quick Guides

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A comprehensive documentation library with Getting Started, What‟s New

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Communities with online discussions and topic-based wikis

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Learning Center content with documentation, demos, rolebased learning

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Business Center Learning, Community, and Enablement

What Is the Business Center?

The Business Center for OnDemand Solutions from SAP is a learning and enablement platform that provides rolebased information on SAP‟s Cloud and On-Demand solutions. Target audiences are customers, partners, and SAP employees. For SAP Business ByDesign, the Business Center is one of the pillars of the knowledge transfer concept and is legally a part of the product.

© 2013 SAP AG. All rights reserved.

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How Does the Business Center Support On-Demand Customers? ■

Introductory learning materials and selfenablement systems to kickstart your learning prior to having system access

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Complementary learning material and information throughout the phases of your project

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Key user support: Creating incident tickets, for example

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Community discussion forums and customerspecific Wikis

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Access to Help Portal, “What‟s New” documentation, “How-To” videos, media center

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How Does the Business Center Support On-Demand Partners and SAP Employees? ■

Sales and project implementation support such as expert Wikis, pricing calculator, access to selfenablement systems, solution and role-specific learning maps

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Other enablement services such as classroom and elearning courses, GLX workshops, onboarding services and methodology

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Collaboration in discussion forums for certain solutions

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Additional roll-out and product information (release dependent and independent)

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Thank You!