Business Manager, Manager, Director

SHELLY BASALLA 15367 Big Horn Pass, Prior Lake, MN 55372 612.327.7188 OBJECTIVE Productive, quality-oriented Business Professional eager to contribute exception al management, innovative ideas, strong leadership, communications, motivational and project administration skills toward optimizing operations of a progressive organization. CAREER PROFILE * Long-term business management experience. * Bachelor of Science degree in Adolescent Youth Studies and Child Psychology. * Focus on project management, documentation, customer contracts and asset mana gement. * Direct Human Resources operations, A/R, A/P and coordination of annual financ ial auditing. * Wide-ranging project, administrative and operations background. * Experienced in employment, auditing, recruiting, staff motivation and contrac ts. * Skilled in policy/procedures and process improvement. * Well-versed in vendor negotiation, program collaboration and implementation. * Outstanding communications and presentation skills. * Winner of Fairview Exceptional Contribution Award in 2001 and regular recipie nt of high Customer Satisfaction Gallup Viewpoint survey scores. * Well-organized multi-tasker with strong detail orientation. PROFESSIONAL EXPERIENCE Swiftknowledge, Eden Prairie, MN 2006 - Present Business Manager * Prepare financial reports, coordinate company records and manage investor rel ations and customer contracts. * Develop and execute operational strategies in coordination with Chief Financi al Officer. * Review payroll processing, employee benefit plans and 401k program. * Perform Human Resources tasks such as interviewing, recruiting, orientation a nd documentation. * Oversee Accounts Receivable, Accounts Payable and negotiation of supply contr acts. * Administer hands-on cash, receivables, inventory and assets. Fairview University Medical Center, Minneapolis, MN 1987 - 2006 Behavioral Services Outpatient Manager * Supervised, mentored, coached, reviewed and otherwise developed 25 personnel in four clinics. * Developed innovative lodging and school-based programs, created processes and negotiated contracts with school districts and non-profit organizations. * Created training tools such as seminars, manuals and task groups and collabor ated for training videos. * Achieved 4.505/5.0 on Customer Satisfaction Gallup Viewpoint and 4.15/5.0 on Employee Engagement and Satisfaction surveys. * Ensured compliance with JCAHO, DHS and HIPAA licensing agencies and received perfect scores in 2006. * Coordinated with internal project team to produce adolescent substance abuse publication. * Introduced Search Institute Asset Building concepts and implemented Developme nt Asset framework. * Marketed programs, partnered with community agencies, media venues and confer ence exhibits.

* Authored articles for internal newsletters and external periodicals. EDUCATION University of Minnesota, Minneapolis, MN Bachelor of Science, Adolescent Youth Studies and Child Psychology with Distinct ion, 1986. St. Mary's Junior College, Minneapolis, MN Chemical Dependency Certificate, 1984