Business Essentials B1 Answer Key.pdf

Module 1

1C

1A 2 1  In a meeting 2  His line is busy 3  Marie-Claire in the Public Relations Department 3 1  This is 2  Could I   3  I’m afraid   4 take 

5 Hold 6  I’m sorry 7 busy 8  put you through

4

2 She can’t hear who the caller is, she has to take a call on another line, the line is bad, they get cut off. 3 1  calling, your name 2  sorry, catch, say   3  Excuse, moment, call 4  about, do   5  afraid   6  cut off   7  put, through

ANSWER KEY

MODULE 1

4 See audio script 1.6 Introducing yourself: This is …

1D 1 Most of the phrases would be used in a formal conversation.

Asking to speak to someone: Could I speak to …

2 To discuss ideas for the new software application, on Wednesday at 11:00.

Apologizing: I’m afraid … I’m sorry, but …

3 Lunch on Thursday at 12.30. 4 1  Can we meet 2  are you free 3  Is, for you

Offering to take a message: Can I take a message?

4  make it 5  How about 6 Sounds

6 1  A meeting 2  The start of the sales rep’s trip 3  The meeting

Asking the caller to wait: Hold the line, please. Saying someone is not available: I’m afraid he’s in a meeting all day. I’m sorry, but his line is busy. Transferring to another person / department: I’ll put you through to …

7 1  arrange  2 How   3  ’d prefer   4 suits 9 1  To rearrange the meeting 2  the ski season, the weather 3  the meeting on Wednesday 4  the meeting (to Thursday) 10

5 1  d  2 e   3 f   4 a   5 c   6 b 6 Who calls, Who’s calling please? I’m It’s Antony Phillips Her line’s taken busy. Do you want to put on hold wait? I’ll connect put you through.

1B

26 Meeting at 9.30 a.m.

27

28 Tour at 3 p.m.

1E 2 1  A student 2  No, her tutor does. 3  Some work experience in Ms Zawadzki’s firm.

2 1  on  2 on   3 at   4 off   5 in   6  on / at

3 1  D  2 E   3 F   4 A   5 C   6 B

3 1  Call 1: He’s not at his desk. Call 2: He’s on another line. Call 3: She’s probably at lunch. Call 4: He’s in a meeting. 2  Call 1: Asks for him to call back. Call 2: Leaves a message. Call 3: The caller will call back. Call 4: Asks for him to call back urgently.

4 Dear James I have just started a work placement here and thought I would introduce myself. Would you like to meet for a coffee to discuss any help you might need while I am here? Please let me know when you are free. I look forward to hearing from you. Best wishes Andrea Haussmann

4 1  take   2  call   3  give  

4 tell 5 leave 6 say

5 I’m afraid he’s on in a meeting I gave him Can I take a message? Who shall I say called? Can you tell to him that … Can you ask him to call back me me back? Do Could you give me a contact number? 7 1  b, f   2  e, g   3 a   4  c, d, h 8 3, 2, 4, 1

5 1  Email 1: an enquiry into trainee programmes; Email 2: a request for account details; Email 3: a request for example sales pitches 2  Email 1: No, there is no introduction. There should be one as they do not know each other. Email 2: No, but they clearly know each other well, so introductions and formal openings and closings are not necessary. Email 3: No introduction or closing salutation, but this is not necessary as they know each other. 3  Email 1 is very formal, Email 2 is very informal, Email 3 is neutral.

Business Essentials B1 Answer Key  © Oxford University Press 2012

1

2 Email 1 addresses point 3 Email 2 addresses point 4 Email 3 addresses point 5

6 Opening salutations Dear Ms Zawadzki, Dear Sir / Madam Steve Hi Peter

3 1  Further to …; Following on from …; As you know, … 2  Please note … 3  I’m copying in … 4  it was agreed that …

Reason for writing I am writing to ask … I am writing to enquire about … Making a request I would be grateful if you could … I was just wondering if you could … I was hoping you might be able to help me … Please could you … Closing sentence I hope to hear from you soon. I look forward to hearing from you. Thanks in advance. Closing salutation Regards Yours Thanks

1F 1 Other possible answers: to place an order, to cancel an order, to ask about a product, to complain about an order. 2 1  stand   2  know   3  recently  

4 planning 5 future 6 Could

7 including 8 also

3 a  4   b 3   c 5  d 2   e 1 5 1  a price list and an order form 2  the customer’s location so she can send details of delivery options 6 1  price list 2  order form 3  [a town / city / district] 4  order form 5  receiving / getting / seeing 7 Acknowledging someone’s email Thank you for your enquiry. Many thanks for getting back to me Including separate files in the email Please find attached I have also attached Attached is Polite ending If you have any further questions, please do not hesitate to ask. I look forward to

1G 1 1  They are notes or minutes from a planning meeting. 2  Point 1 3  Point 2 – negotiate hotel deals; point 3 – contact two speakers; point 4 – send catering quotes to the team; point 5 – get someone to organize sponsorship; point 6 – contact the freelancer about making flyers 4  Points 2, 3, 4

4 1  By the end of the month. 2  Send an email with the details of the job. 3  To speak over the phone after 5 p.m.

ANSWER KEY

MODULE 1

5 Example emails: 1 Dear Ms Further to our conversation this morning on the phone, I would like to confirm our booking of your conference facilities for one day on the [date]. I look forward to receiving your confirmation of this date. Yours sincerely 2 Hello Harriet Following on from our call just now, I’m attaching further details about the job. It was agreed that you would create the design for the flyers by the end of this month. I’m also copying in my boss, Fiona, so that she is aware of this. I look forward to seeing the flyer. Best wishes

1H 2 Yours faithfully  F Dear Mr Dunne  F Best wishes  B Yours sincerely  F All the best  B Thank you for your enquiry.  B Please contact us if you have any further enquiries.  B How are you?  I Take care.  I We look forward to hearing from you.  F It’s me again!  I Dear Sir / Madam  F Looking forward to the meeting.  I Hi Sam  I See you soon!  I Regards  B 3 1  To book a hotel room 2  the dates 3  a credit card number, and whether he needs a parking place 4  book a parking space at the hotel 5  Emails a and d, because Bruno and Collette know each other 6  btw – by the way FYI – for your information asap – as soon as possible

Business Essentials B1 Answer Key  © Oxford University Press 2012

2

Module 2

2D

2A 2 1  Czech 2  journalist 3  To research an article on internet service providers 3 1  Is 4 who 7  you, him 2  introduce 5 do 8 again 3  too, from 6 why 9 This 4 1  That he is a sales manager and is at the conference to find new customers in the European market. 2  a  What about you? What do you do? b What about you? What are you here for? 5 1  g  2 h   3 a   4 e   5 i   6 c   7 b   8 d   9 f

2B 2 Topics discussed are: the journey, holidays, interests. 3 1  Did  2 Do   3 Did   4 did   5 Are   6 do 4 Asking about a journey Did you have a good flight?

2 Morning: tour of facility with Aruna Singh Lunchtime: meet Jacinta and Dilip Patel for lunch Afternoon: meet the team 3 1  Welcome to 2  finally meet you 3  your journey 4  any trouble 5  let me take 6  get you 7  run through 8  thought you could 9  we’ll catch up again 10 you’ll get a chance 11 Make sure 12 don’t worry about

ANSWER KEY

MODULE 2

4 a  2  b 1   c  7 / 8   d  7 / 8   e 6   f 5   g 4   h 3

2E 2 It’s the official opening of a company’s new headquarters.

Asking about habits Do you often travel abroad on business? When do you usually take your holiday? Asking about experiences Did you see the Alhambra? Asking about opinions / interests What did you think of it? Are you interested in architecture? 6 1  She’s waiting for Paul. 2  The company, Maria’s previous job and company 3  Monica’s the receptionist, Maria is in the Training Department. 4  They both worked in the same company before this current one. 7 Maria: So how long have you worked here? Do you know most of the people here, then? How many people work here? Monica: So what do you think of it, anyway? So what did you do before? Which one?

2C 1 a  1  b 2   c 3   d 4 2 1  Would you like to + d invitation 2  Shall I + c nice 3  Would you like + b rather 4  Would you like me to + a kind 3 Inviting: 1 Offering: 2, 3, 4 Accepting: a, c Declining: b, d 4 1  formal 2  informal

3  very informal 4 neutral

5 1  fine 2  love 3  please

4 sounds 5 would 6 time

3 1  e  2 a   3 b   4 d   5 c 4 1  d   2 f  3 a  4 c  5 e  6 b 5 1  Head of Public Relations 2  a guided tour in the morning, then a chance to meet the engineers over lunch 3  to stay with Aruna at all times for their safety 6 He greets everyone, introduces Aruna, and wishes them an enjoyable visit. Other things he does are: introduce himself, gives special instructions to the visitors. 7 1  On behalf of … it gives me great pleasure to welcome you to … 2  You will have the opportunity to … 3  Can I remind you that … 4  Please be sure to …

2F 2 Can you spare a moment …? (informal) I wonder if you could help me with something. (formal) Could I ask you to …? (formal) Can I ask a favour? (informal) I could do with some help with … (informal) 3 1  Fran cannot find the books on Australia Austria. 2  Fran thinks doesn’t think there is space in the car for everything. 3  Correct 4  Fran does not want to go to the pub (but she also wants to put away the stand). 4 1  Do you want some help? 2  I’ll just get them. 3  Let me help. 4  Leave it to me. 5  Are you doing OK? 6  Do you want a hand? 7  How can I help? 8  Shall I get one for you? 5 A  1, 5, 6   B  2, 4, 8   C  3, 7

Business Essentials B1 Answer Key  © Oxford University Press 2012

3

6 Positive responses Yes please, that would be good. O Yes, no problem. AYes, thanks. O That’s kind of you, thanks. O Yes, of course. A Yes, what can I do? A

4  at the moment 5  In the future 6  Over the next week

Module 3 3A 3 a  5   b 2  c 3  d 1  e 6  f 4

Negative responses I’m afraid I’m a bit busy. A No I’m fine, thanks. O I’ll be OK, thanks. O I can’t really help with that. Sorry. A I can manage. O Sorry, I don’t know the answer to that. A

2G 3 1  He was on a business trip. 2  The flight to New York was overbooked. 3  If anyone would mind flying tomorrow instead of today. 4  That it would be inconvenient for him to fly tomorrow, but if they didn’t find anyone else they could come and talk to him again. 5 1  flew was flying 2  came were coming 3  can could 4  have had had 5  went was going 6  was saying said

6 1836: His great grandfather started the company. 3: the sections of the company (the different products it makes) 6: offices that represent the company 120: employees in Frankfurt 15: employees in offices around the world 1970: the year the business started to get more competitors 7 1  true  2 false   3 false   4 true   5 false 8 1  market 2  unique selling proposition 3  was founded 4  sources 5  impact 6  expanded 7  run 8  CEO (Chief Executive Officer)

3B

6 1  visited 2  was working 3  came

4  were building 5 could

8 1  And guess what? 2  So I told them … 3  Hang on, I’m not finished yet. 4  What do you think?

2H 1 Amy Chang 2 1  Speaker 1 2  Speaker 2 3  Speaker 2 4  Speaker 1 5  Speaker 2

4 1  In my previous role 2  Up to now 3  Last year

ANSWER KEY

MODULE 3

6  Speaker 1 7  Speaker 2 8  Speaker 1 9  Speaker 2 10  Speaker 1

3 Talking about the past Last year   In my previous role Talking about recent experiences Recently   Up to now Over the last year Talking about the present

2 1  Yahoo 2  Michelin 3  Ikea

4 Airbus 5 Samsung

3 1  produce 2  provide 3  specialize 4  employee

5 based 6 subsidiary 7 sales 8 competitor

5 1  Automatic 2  door 3  security 4  Swedish

5 30 6 3 7 150 8 competitors

3C 2 1  Sales 2  Marketing 3  Research and Development 4  Technical Support 5  Customer Services 3 1  arranges 2  organizes 3  buys 4  finds 5 Person

Which department does he / she work in?

Which department does his / her visitor work in?

1

Finance

IT

In my current role   At the moment Talking about the future Over the next year   In the future

5 maintains 6 deals 7 checks

2

Logistics

Purchasing

3

Training

Human Resources

Business Essentials B1 Answer Key  © Oxford University Press 2012

4

3G

6 1  responsible for 2  divided into 3  charge of 4  have contact with 5  report to 7 1  reports to 2  is responsible 3  organizes / arranges 4  deals with / checks 5  is in charge

2 1  current system uses identity badges, new system uses swipe cards 2  the advantage is that every person’s ID can be checked, the disadvantage is that staff will have to swipe every time they go through a door. 3   1  e   2 f  3 d  4 c  5 j  6 b  7 h  8 a   9 g  10 i 4 a  1, 2   b  3, 4   c  6, 8, 9   d  5, 7, 10

ANSWER KEY

MODULE 4

3H

3D

3

3 1  Benjamin, Heidi 2  All of them 3  Sara 4  Heidi 4 a  suppliers b  employment agencies c  subcontractors d  colleagues e  training organizations f  consultant g  customers h  staff

Background The company is relocating. The new building is too small so they are going to introduce flexitime. Paul needs to recommend to the MD how the change will be made. The three-part process This is the ‘Who? What? How?’. Who will work flexitime? What is going to change? And how will they make the changes? Paul wants to look at this over the next few meetings. Core hours These are the times when people have to be at their desks. These are fixed times but still allow for some flexibility.

5 People: customers, sales reps, programmers Jobs: answering calls, visiting, discussing old programs 6 Main job:

1  consists of 2 involves

Other tasks:

3  involved in 4  takes part

Typical problems:

5  deals with

3E

4 1  h  2 c   3 g   4 i   5 d   6 e   7 f   8 b   9 a

Module 4 4A 1

4 1  c  2 a   3 d   4 b 5 1  d   2 a  3 g  4 f  5 c  6 b  7 h  8 e 6 1  economical 2  practical 3  stylish 4  well-designed

5 functional 6 user-friendly 7 compact 8 attractive

12%

10%

11.5%

8%

11%

6%

10.5%

4%

10%

2%

3F 2 Text A = a newspaper Text B = a bank Text C = an online travel agency 3 Speaker 1: website C Speaker 2: website B Speaker 3: website A 4 user-friendly, up-to-date, accurate, immediate, convenient, secure, time-saving, efficient, cost-effective 6 Person 1: courier service – deliver orders on time, maintain excellent relationships with customers Person 2: mobile phone news update service – he always knows what’s happening, easier to make decisions Person 3: online shopping – it’s faster and always open, helps to manage time Person 4: crèche – lets her work full-time and still have time with her child in the middle of the day

Jun

Jul

Aug

Sep

Feb

Mar

Apr

May

Aug

Sep

Oct

Nov

BILLION $

6% 5% 4% Oct

Nov

Dec

Jan

100 = 96

Business Essentials B1 Answer Key  © Oxford University Press 2012

TONS

29 30 31 32 33 34 35 36

J F MAM J J A SO N D

5

4C

2

1 1  b  2 c   3 a 14,000 13,000 12,000 11,000 10,000 9,000 8,000 7,000 6,000 5,000 4,000 3,000 2,000 1,000

2 1  b  2 a   3 c 3 Audio 4.2: bar chart Audio 4.3: table Audio 4.4: pie chart 4 1  false – they are about the same 2  false – they’ve sold less than last year 3  true 4  false – they have high margins too

ANSWER KEY

MODULE 4

5 1  It’s part of a general trend towards healthier diets. 2  Pizzas J

F

M

A

M

J

J

A

S

O

N

D

3 1  The spring sales campaign began. 2  Their competitor launched a rival product. 3  They increased their discounts to the wholesalers. 4  They received the holiday orders. 5  Holiday orders stopped. 4 1  at 2  from, to 3  by 4  to

4D 1 1  September 2  October 3  August

4 September 5 November 6 October

4 1  led to / resulted in 2  was the result of / were due to 3  led to / resulted in 4  was the result of / was due to 5  led to / resulted in 6  was the result of / were due to 7  led to / resulted in 8  was the result of / were due to

5  from, to 6 by 7 at

5

10,000 9,000 8,000 7,000 6,000 5,000 4,000 3,000 2,000 1,000

4E 1 1  dividend 2  distribution costs 3  retained earnings 4  general administration costs 5  cost of goods sold 3 1  The Mid-Atlantic and the Southwest 2  The West and the Midwest 3  The Northeast and the Southeast J

F

M

A

M

J

4B 2 1  Spending on training, distribution costs 2  Market share, price of raw materials, debts to suppliers, number of employees, earnings on investment, sales to the EU 3  Salaries, spending on R&D, gross revenues 3 Sharp – sharply Dramatic – dramatically Steady – steadily 4 1  dramatic / dramatically 2  sharp / sharply 3  slight / slightly 4  steady / steadily 5 1  steadily 2  dramatic 3  sharply 4  slight

6 1  wider range, more adventurous 2  more competitive

5 sharp 6 slightly 7 dramatically 8 steady

4F 3 1  Sales figures for the Homes Sales Department. 2  Around October – the figures for the final quarter are forecasted sales. 3  No. The figures are disappointing. The department hasn’t reached its target. 4 Jan/Mar: +12.6% Apr/Jun: +5.4% Oct/Dec: +4.7% and 7,050 units sold 5 Apr/Jun: 15.4% Jul /Sep: 11.4% Oct/Dec: 7,500 units sold Total 12.35% 6 1  I’m very pleased to say 2  over, in the history of, great result 3  very promising 4  I’m really happy 5  done really well, a fantastic performance

Business Essentials B1 Answer Key  © Oxford University Press 2012

6

4G 3 1  Biodiesel is different to petrol-based fuel because it is made out of plants and vegetable oils. 2  No, it has been used for centuries. 4 1  The procedure is fairly simple. 2  There are two main stages: growing and processing. 3  The end product is a good quality fuel which you can use in any transport vehicle. 5 1  Make, out of 3  Feed, into 2  pick up 4  taken out 6 Possible answers: 1  Take the cartridge out of the printer. 2  Put it into an envelope. 3  Put the new cartridge into the printer. 4  Feed the paper into the printer. 7 a  5    b 1    c 2    d 3    e 4    f 6

5  Mix, heat 6  Put, into

4H 2 a  4    b 1    c 5    d 3    e 2 3 1  Background, Approach, Findings 2  Why so many complaints? Why so many cancellations? 3  4% 4  The region with the difficulties. 5  1 represents ‘not at all likely’ and 10 is ‘extremely likely’. 6  Overall, customers are fairly likely to recommend QPG. 7  The regions with increasing numbers of customers. 4 1  summarize 2  indicates 3  illustrates / indicates 4  break, down into 5  indicates / illustrates

6 Possible answers: 1  Guidelines for writing informal emails. •  Begin with ‘Dear … ’, ‘Hi ...’, or nothing. •  Use short words and sentences. •  You can miss out words such as ‘I’ or ‘I’m’. • You can use contracted forms and exclamation marks. •  End with expressions like ‘All the best’, ‘Best wishes’, ‘Bye for now’. 2  Guidelines for writing formal business letters. •  Always start your letter ‘Dear …’ •  Write full and complete sentences. • Use more formal words and phrases (e.g. would like is better than want). •  Don’t use contracted forms or exclamation marks. •  End with ‘Yours sincerely’. If you don’t know the name of the receiver, start with ‘Dear Sir / Madam’ and end with ‘Yours faithfully’.

5B 2 1  A thank you letter 2  The recipient interviewed the writer for a summer camp job. 3  She is learning to drive and hopes to have a driving licence before the summer. 3 1  d   2 f  3 i  4 g  5 a  6 h  7 c  8 e  9 b 4 Emails don’t have addresses at the top. An email signature may include the sender’s contact details. There is no need to put a date in an email as this is done automatically. You can’t sign an email. Otherwise, the rest of a formal email would be structured in a similar way to a formal letter. 6

Module 5

128 Springfield Drive Seattle WA 98199

5A 2 1  memo = c, email = a, letter = b 2  a = probably a colleague to a colleague; b = supplier to client; c = boss to all staff 4 1  a (this is obviously true), c (is also presumably true – we would assume the boss knows each member of staff) 2  c (it was sent to All staff) 3  b (It’s the first time Nile has written.) 4  b 5  a and b (Note that c is formal but direct and not very polite and although b is more formal, it is also friendly.) 6  c (use of imperatives, e.g. Remember …, Please attend …) 7  a and b 8  c 9  b 5 1  beginning 2  Do 3  one subject 4  Do 5  direct and polite

ANSWER KEY

MODULE 5

Raglan Business Solutions 860 Lincoln House Spokane WA 99201 5 March, 20— Dear Ms Moran I am writing to thank you for your offer of an internship in June. I am very excited by the opportunity of working in your company. I look forward to receiving your information pack. Yours sincerely

Irene Porter Irene Porter

Business Essentials B1 Answer Key  © Oxford University Press 2012

7

5C

5F

3 1  On the 28th of February I ordered a pair of jeans (size XS) from you. Confirmation came immediately, but when your package arrived today, it was a pair of jeans in size XXL. 2  In addition, you appear to have charged me €49.99, instead of the advertised price of €29.99. 3  This has made me overdrawn at the bank and I now risk getting bank charges. 4  Please send the correct jeans as soon as possible, and reimburse me the amount you owe me. 4 1  Confirmation came … 2  There seems to have been some confusion with another order. 3  In addition … 4  You appear to have charged me €49.99, instead of the advertised price of €29.99. 5  Please send … as soon as possible. 6  What shall I do …?

2 1  laptops 2  25 3  22,500 euros 4  within 24 hours of confirmation

5 1  I  2 P  3 P  4 I  5 P  6 I  7 P  8 P 7 They have been overcharged. The course was shorter than the contracted length. The classrooms had no air conditioning and were of a poor standard. The classrooms were a long way from the campus facilities. 8 a  5    b 3    c 4    d 2    e 1    f 6

5D 1 The complaint is about an incomplete order; they want the remainder of the items immediately. The letter is polite but firm. 3 1, 2, 5, 8, and 9 are all good pieces of advice. 4 Suggested answer: Express sincere regret. Explain how the trouble occurred. Explain what you intend to do to rectify the situation. Promise to get to the bottom of the problem. Offer a goodwill gesture. 5 1  Express sincere regret. 2  Explain how the trouble occurred. 3  Promise to get to the bottom of the problem. 4  Explain what you intend to do to rectify the situation. 5  Offer a goodwill gesture. 6  Express sincere regret. 1  c    2 b    3 e    4 f    5 a    6 d 6 a  4    b 1    c 5    d 2    e 6    f 3

5E 2 1  conversation 2  order 3  arrange 4  send

5 check 6 agreed 7 confirmation

3 1  Yes 2  a 15% discount 3  it should be by the end of the month 4  by credit card on receipt of invoice 6 1  suit our needs 2  looking into 3  by the end of

4 discount 5  bulk order 6  future purchases

3 1  true  2 false   3 false   4 true 4 1  b  2 c   3 d   4 a 5 Paragraph 3 You might want to cut most of paragraph 1 and move on to the stock problem immediately. Paragraph 2 could stay the same, but you might choose to delete the sentence about issuing the invoice – you might prefer to wait until they have made a decision about the alternative laptops. You would need to change paragraph 4 completely – you would need to ask them to contact you to confirm whether they would prefer to wait, or if they would like the alternative laptops. 6 1  discount 2  details 3  appears 4  in stock

ANSWER KEY

MODULE 5

5 invoice 6 process 7 issue 8 check

5G 1 They have had some contact (‘from our previous communication’) but have probably not spoken to each other on the phone or met in person as the letter is addressed to Mr Fuchs and signed ‘Yours sincerely’. 2 Prices and delivery details (though these may be included in the ‘enclosed’ leaflets). 3 Tony will have: •  asked for more information about the system – when and how it differs from the current system. •  expressed concern about the amount of retraining asked about any promotions or support. 4 1  at their fingertips  2 downsides  3 hesitate 4 intuitive  5 significantly 5 Paragraph 1: acknowledge receipt of letter Paragraph 2: give information about the subject of the enquiry Paragraph 3: address specific points in the enquiry / ​ mention a special offer / promotion Paragraph 4: provide additional relevant information Paragraph 5: highlight action taken and invite response / ​ further contact 6 1  Welcome the enquiry: Thank you for your letter dated 29.01... 2  Acknowledge points made in the original enquiry: As you point out ... 3  Try to avoid using the first person; I or me: Please find enclosed the latest information ..., (rather than I am enclosing) 4  Refer to something that has already been talked about: mentioned above 5  Introduce solutions: The good news ... 6  Provide additional relevant information: You might be interested to know that ... 7  Mention enclosures / attachments: Please find enclosed ... 8  Invite further contact: If you have any further questions, please do not hesitate to contact me.

Business Essentials B1 Answer Key  © Oxford University Press 2012

8

5H 2 1  4th–7th April 2  Ethical business 3  Hal Gaur 4  In about two weeks 5  So that Ingrid can see who else is speaking and what they are speaking about. This will help her plan her talk. 6  Give the closing / final keynote speech 3 1  b   2 d  3 f  4  e / a   5  a / e   6 c 4 a  5    b 2    c 1    d 6    e 4    f 3 5 Suggested answers: 1  Before I confirm, please could you …; Before I can agree, I will need to …; Before I commit myself, I … 2  I’m afraid I have other commitments; Unfortunately, I am unable to accept your kind invitation because…; I’m very sorry, but I’m afraid I won’t be able to … 6 1  Reason for writing 2  Date of the conference 3  Information about the conference 4  Information about the talk 5  Conclusion / official invite

Module 6 6A 2 1  Advert 2  2  Experience 3  The trainee retail manager 4  Advert 2  (smart appearance) 5  Advert 1  (bonus) and Advert 3  (company car) 6  Advert 3 3 1  d    2 b    3 c    4 a    5 e

6B 2 Personal details Do:  Include name, age, marital status Don’t:  Include names of pets or children Education Do:  List schools and institutions in chronological order, dates, give grades Don’t:  Forget details of qualifications Qualifications Do: Give grades Don’t:  Include copies of qualifications Work experience Do:  Most recent first, give brief job description and achievements, include part-time or holiday jobs Don’t:  Doesn’t say Photographs Do:  Use one from a studio not a machine Don’t:  Use one taken at a beach or a party

3 1  personal details 2  skills 3  permanent address 4  hobbies and interests 5  date of birth 6  title 7  employment history 8  marital status 9  referees 10 qualifications 11 educational history 12 surname 5 a  Personal details b  date of birth c  educational history d  skills e  employment history f  hobbies and interests g  referees 6 1  Yes 2  She doesn’t directly refer to personal achievements but she does show that she was quickly appointed to Assistant Manager of Kilt Corner and that she combined working in a restaurant with completing her degree. She was also captain of the women’s football team at university. 3  Interests and hobbies can demonstrate that she is a well-rounded person. It tells an employer something about her personality. For example, being captain of the football team shows that she has leadership skills and can work in a team.

ANSWER KEY

MODULE 6

6C 1 To draw the employer’s attention to key points in the CV and to highlight your suitability for the job. 3 1  Trainee consultant in a telemarketing organization. 2  One which offers a stimulating and challenging career within a highly competitive field. 3  He sells himself quite well by mentioning his experience and skills and suggesting how these might benefit the company. 4 a  paragraph 3 b  paragraph 4 5

c  paragraph 3 d  paragraph 1

e  paragraph 2 f  paragraph 2

Formal

Informal

commence  provide you with  request in addition reply please find enclosed available currently vacancies post complete discuss

begin give you ask for another thing answer I have included free at the moment available jobs job finish talk about

Business Essentials B1 Answer Key  © Oxford University Press 2012

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6D 3 Dacia

Yang

Adam

Bryony

Personal details

Age 31. From Trinidad and Tobago.

From China. Came to the UK in 1999.

Aged 35. From Australia.

Doesn’t say.

Education, training and qualifications

BSc in electrical and computer engineering. Studying for an MBA.

Degree in economics.

No formal qualifications. Attended a Harvard Business School course. Now studying for an MBA.

Training in IT, presentations, effective communication and managing other members of staff.

Work experience

Has worked for the last five and a half years at Yara Trinidad Ltd as an electrical engineer.

Worked as an overseas procurement manager for a private builders merchant called Carvers Wolverhampton.

Started first business aged 16. Owned record stores and tour management business. Now owns a financial services and business consultancy firm.

Projects manager in telecommunications industry for six years. Currently manages team of six.

Other skills

Doesn’t say.

Doesn’t say.

Professional knowledge of music industry. Good at interacting with people.

Managing people. Speaks fluent French and basic Spanish.

Interests and hobbies

Playing and watching tennis.

Socializing, running, and surfing.

Sport.

Doesn’t say.

4 1  training 2 received 3  major

4 self 5 practical 6 attended

7 undergoing 8 interacting

6E All answers to this section will be personalized.

6F 1 a  10   b 1  c 9  d 7  e 4  f 6

6G 2 1  Research

Find out about the company from the website, news, and talking to people.

2  Attitude

Be positive, dress well, relax, keep eye contact, be friendly and enthusiastic.

3  Skills and qualities

Be clear about the skills you want them to notice in you.

4  Questions

Prepare answers to questions you think you’ll be asked. Prepare questions that you would like to ask.

ANSWER KEY

MODULE 6

3 1  Receptionist 2  Looked like an interesting job and would like to move up in the company. 3  Reception work and acted as PA to three accountants. 4  She was on a temporary contract covering someone on maternity leave. 5  Time management, knowledge of accounting and the kind of software used in finance. 6  Getting to grips with the processes and software, managing time well, doing all the administrative jobs, act as Maja’s PA. 7  Knowledge of the company, enthusiasm and ability to get on well with people. 8  Use of spreadsheets and software used in accounting. 9  terms and conditions of the job compared to her current position. 5 Monica is prepared, dresses suitably and is positive. She answers questions well and demonstrates her abilities with examples. Only one common question causes her problems. Her answer is a little vague and she should have prepared better for this. Overall she gives a good impression.

6H 2 ambitious, hard-working, intelligent, resourceful, outgoing, enthusiastic, creative, passionate 3 1  reliable 2  enthusiastic 3 decisive

Business Essentials B1 Answer Key  © Oxford University Press 2012

4 determined 5 ambitious 6 flexible

7 hard-working 8 creative

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Grammar files

Present perfect

Present simple 1 1  has 2  is 3  specialize 4  starts 5  works

6 start 7 have 8 specializes 9 are 10 work

2 a  does f start b  is g  Do you have c  do h does d  does i are e  does j do

Present continuous 1 1  c    2 a    3 b    4 f    5 d    6 e 2 1  am writing 2  have 3  work 4  are looking 5  buy

6  are becoming 7  are opening 8 get 9  are trying

Questions 1 1  a   2 b  3 b  4 a  5 b 6 a  7 b  8 a  9 b  10 b 2 1  Where do you sell your products? 2  When did the company start? 3  Where does it have its head office? 4  How many people does the company employ? 5  Do you have many competitors in the USA? 6  What percentage of the market do you have in the USA? 7  How much chewing gum do Americans eat? 8  Who are the main customers? 9  What famous brands does the company sell? 10  Are you developing new products?

Past simple 1 1  was 2  visited 3  met 4  took 5  had 6  didn’t finish 7  wanted 8  flew 9  made 10  didn’t go

11 went 12 interviewed 13  didn’t find 14 played 15  didn’t win 16 replied 17 wrote 18 attended 19 ended 20  didn’t get

2 1  What time did they arrive? 2  Where did you have lunch? 3  Who was at the conference? 4  Why did the manager leave the meeting? 5  Which hotel did they stay at? 6  When did she join the company? 7  How long did you spend with the visitors? 8  How many emails did you send?

1 1  hasn’t been 2  have told 3  haven’t found 4  has become 5  has been 6  have already left

7  haven’t recruited 8  have asked 9  has said 10  have lost 11  haven’t had 12  haven’t made

2 1  Did you read f 2  Have you seen h 3  Have you ever a 4  Did you have d 5  Has c 6  Did g 7  Have you received b 8  Did you learn e 3 1  since 2  since 3  for 4  since

ANSWER KEY

GRAMMAR FILES

5 for 6 for 7 since 8 since

will / going to / present continuous 1 1  I’ll call 2  she’s going to have 3  aren’t going 4  going to wash 5  he’s visiting 6  won’t be 7  I’m going to 8  She’s playing 2 1  speak 2  are going to get 3  are not going to finish 4  am meeting 5  ’ll ask 6  ’m having 7  ’ll check

Passive forms 1 1  Deliveries are made three times a week. 2  The invoice was sent yesterday. 3  Over a thousand guests were invited to the event. 4  The post is collected at 10 a.m. every day. 5  The software is written by our own engineers. 6  The meeting was cancelled because of the strike. 2 1  Hot meals are served in the staff canteen. 2  An email was sent to all employees. 3  The money was stolen during the night. 4  The staff were informed about the decision. 5  Salaries are discussed with employees individually. 6  The key to the safe is kept in his desk.

Business Essentials B1 Answer Key  © Oxford University Press 2012

11

1 1  don’t plan; ’ll go 2  is; won’t book 3  won’t get; waits 4  don’t hold; ’ll lose 5  won’t accept; doesn’t like 6  arrange; won’t arrive 7  ’ll cancel; rains 2 1  If the weather is bad, we won’t go sailing. 2  If the singer is ill, they’ll cancel the concert. 3  We won’t go to the show if it finishes late. 4  How will they travel if the airline is on strike? 5  He’ll call the host company if he doesn’t receive an invitation. 6  What will you do if it snows on the day? 7  If she doesn’t like the food, she’ll order something different.

Second conditional 1 1  h   2 g  3 d  4  c 5 i  6 f  7 a  8 b  9 e 2 1  would; had 2  would; had 3  were; would 4  gave; might work 5  would finish; worked 6  Would; sent 7  wouldn’t; didn’t pay

Modals for advice 1 1  f could 2  g shouldn’t 3  e don’t think 4  b could

5  a should 6  c mustn’t 7  d must

BEC Practice test Reading Part 1: 1 B, 2 C, 3 B, 4 B, 5 C Part 2: 1 C, 2 G, 3 A, 4 E, 5 H Part 3: 1 E, 2 C, 3 A, 4 B, 5 F Part 4: 1 B, 2 C, 3 A, 4 C, 5 B, 6 A, 7 C Part 5: 1 B, 2 A, 3 C, 4 C, 5 C, 6 B Part 6: 1 B, 2 C, 3 C, 4 A, 5 B, 6 A, 7 C, 8 B, 9 B, 10 A, 11 C, 12 A Part 7: 1 Abracomp, 2  Gisele Kern, 3 No, 4 motherboards, 5 2,000 Total marks available = 45.

Writing Part 1 (5 marks available): When marking, try to answer the following questions: Has the task been completed in full? Is the email clearly laid out? Is the information presented in a clear and concise way? Would the administrator understand the situation? Is the use of language appropriate? How accurate is the language? Could any errors impede communication? Part 2 (10 marks available): When marking, try to answer the following questions: Has the task been completed in full? Is the email clearly laid out? Is the content effectively organized with use of simple linking devices? Is the information presented in a clear and concise way? Would Melanie Gilbert clearly understand the email? Is the use of language appropriate? How accurate is the language? Could any errors impede communication? Has the student attempted to use sophisticated vocabulary? Has the student used appropriate grammatical structures?

Listening

2 1  shouldn’t / mustn’t 2  correct 3  could 4  shouldn’t / mustn’t 5  correct 6  correct 7  should 8  must

Part 1: 1   C, 2 B, 3 A, 4 B, 5 A, 6 B, 7 C, 8 A Part 2: 1  26 February,  2 3.30  3 courier,   4  28 February,  5  HA 9872367,  6 sorry Part 3: 1  customer database,  2  few weeks 3  (some) training,  4 different 5 quicker,  6 categorize,  7 online Part 4: 1 A, 2 C, 3 A, 4 C, 5 B, 6 A, 7 B, 8 B

Modals for obligation

Speaking

1 1  air hostess 2  accountant 3  ski instructor 4  doctor 5  sales rep 6  security guard 2 1  can I / am I allowed 2  Do; have 3  has to; are allowed 4  Am; allowed 5  need to 6  can; aren’t allowed 7  don’t have; can’t 8  Are; allowed

Based on the entire speaking section, try to answer the following questions in relation to each student: Does the student use an acceptable range of vocabulary and structures for this level? How accurate is their use of language? Do any errors impede communication? Are the student’s contributions relevant and complete? Are there any pronunciation issues and if so, do they impede communication? Is the student able to interact effectively – taking turns, initiating conversation, and responding appropriately?

Total marks available = 29.

Worth 25% of the total marks.

Business Essentials B1 Answer Key  © Oxford University Press 2012

A001384

First conditional

ANSWER KEY

BEC PRACTICE TEST

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