Business Analyst or Senior Business Analyst or Business Systems

DASHA ARONSON 3009 West Chew Street (862) 596-1574 [email protected]

Allentown, PA 18104 www.linkedin.com/pub/dasha-aronson/6/a2/b49

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PROGRAM MANAGER Delivery through Personal Performance and Leadership PROFILE Highly experienced IT Professional with a record of developing and supporting su ccessful high ROI IS / IT projects and solutions incorporating a wide range of a pplications and technologies. Consistently recognized and tasked to improve orga nizational effectiveness and efficiency through leadership that aligns the busin ess processes and IT infrastructure to realize cost savings, accelerate performa nce, and sustain strategic flexibility. A welcome addition to any team, with a demonstrated ability to deliver highly cr itical projects with tight schedules and budgets, willing and able to function i n any role necessary to ensure project success and on-time project delivery. Res ults-driven IT Professional who has successfully directed multiple concurrent ca pital-expansion and cost-reduction projects. * Confident, highly energized, effective, and persuasive communicator with stron g interpersonal and communication skills. Detail- and results-oriented with a pr oven ability to demonstrate flawless execution, and implementation of innovative strategies. An analytical and strategic thinker with the highest professional s tandards and personal integrity. * Trusted partner with senior management on all areas of IT management, recogniz ed for developing and implementing innovative solutions to meet the needs of com plex business challenges. Excellent record of implementing enterprise-wide solut ions to drive bottom line, including cost reductions. CORE COMPETENCIES Performance Optimization * Process Improvement * Change Management * IT Strategy * Mentoring Global Delivery * Systems Integration * Project Management * Team Leadership * P eripherals Infrastructure Development * Client Relationship Management * Team Development Configuration Management * Training * ITIL * Software * Six Sigma PROFESSIONAL EXPERIENCE Hoffman-La Roche Nutley, NJ 2005 - 2009 Global Change, Configuration and Release Process Management Team Lead 2006 - 2 009 Identified as key leader tasked with managing an international team accountable for all daily operations of the Change, Configuration, and Release processes. * Effectively initiated and participated in the Change Advisory Board, Quality C ircles, and Management meetings that led to the development of continual improve ments of managed processes. Developed communication and training plans, and man aged regular training of a global staff including new hires on processes and pro cedures. * Successfully oversaw a monthly increase of change requests of over 500%, an in

crease of managed services of over 600%, and a monthly increase of CMDB updates of over 800% in fewer than 18 months. Dasha Aronson

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Hoffman-La Roche continued Problem and Incident Process Management Specialist 2005 - 2006 Subject-matter expert instrumental in the implementation of Problem and Incident Processes in a regional environment. * Successfully managed all training of North and South American staff in newly i mplemented processes. Accountable for daily operations of the Incident and Prob lem Management Processes including logging of all problem and incident tickets, proper escalation of events, and followup throughout ticket lifecycle. * Effectively served as global Service Desk and single point of contact for IT b oth internally and externally. Datacenter Operations Specialist (contract) 2005 Proactively monitored all computer systems including but not limited to hardware , software, telecommunications equipment, WAN / LAN networks, databases, and env ironmental support equipment. Accurately logged all event tickets and ensured proper escalation. Managed daily, weekly and monthly backups and tape handling, including coordinating offsite tape storage. Relios, Inc. Albuquerque, NM 2003 - 2004 New Product Buyer Key leader accountable for all new product sourcing needs for a $16,000,000 jewe lry company. Participated in new product design meetings. Audit precious metal stocks, monitor supply levels, and coordinate ordering based on daily spot pric es. Maintained and updated multiple ecommerce Web sites and assisted with serve r administration and maintenance. Aeternalis LLC Woodbridge, NJ 2000 - 2002 Shift Operator Supported all functions within a data center / help desk. Monitored network and server status, daily production of batch jobs, and tape handling. Identified in cidents, created event tickets, and ensured proper escalation.

EDUCATION Bachelor of Arts, Comparative Religions Montclair State University Montclair, NJ PROFESSIONAL DEVELOPMENT ITIL Service Support * ISO 20000 * Six Sigma PROFESSIONAL CERTIFICATIONS ITIL Foundations Certification * ITIL Change Practitioner Certification