BSBXCM501_ Student Assessment Tasks.v1.0 (1)

 

STUDENT ASSESSMENT TASKS

BSBXCM501

LEAD COMMUNICATION IN THE WORKPLACE

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Contents Introduction

4

 Assessment Task Task 1: Knowledge Knowledge ques questions tions

5

 Assessment Task Task 1: Checklist

9

 Assessment Task Task 2: Project

10

 Assessment Task Task 2: Checklist

14

Final results record

17

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Introduction The assessment tasks for BSBXCM501 Lead communication in the workplace are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide . The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit BSBXCM501 Lead communication in the workplace describes the performance outcomes, skills and knowledge required to create an environment that enables and supports the application of innovative practice focusing on a holistic approach to the integration of innovation across all areas of work practice.

For you to be assessed as competent, you must successfully complete two assessment tasks: 



 Assessment Task Task 1: Knowledge Knowledge ques questions tions – You m must ust answer a allll questions questions correctly.  Assessment Task Task 2: Project Project – You must work work throug through h a range of activities and and complete a project portfolio.

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Assessment Task 1: Knowledge questions

Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you: 

review the advice to students regarding answering knowledge questions in the Business Works Student User Guide



comply with the due date for assessment which your assessor will provide



adhere with your RTO’s submission guidelines



answer all questions completely and correctly



submit work which is original and, where necessary, properly referenced



submit a completed cover sheet with your work



avoid sharing your answers with other students.

i Assessment information Information about how you should complete this assessment can be found in Appendix  A of the Business Works Student User Guide . Refer to the appendix for information on: 

where this task should be completed



the maximum time allowed for completing this assessment task



whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO

has provided you with an assessment cover sheet, please ensure that you use that.

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Questions Provide answers to all of the questions below: 1.

Complete Complete the the table table to describe describe legisla legislative tive an and d orga organisa nisation tional al requirem requirements ents releva relevant nt to workplace communication. The first row has been completed as an example for you to follow.

Best practice

Description

Example (provide two, with at least one addressing digital communication requirements)

Good practices that have been agreed upon by experts and have proven to achieve successful results.

ISO Standards for communication (industry specific) e.g. ISO 9921:2003 specifies the requirements for the performance of speech communication for verbal alert and danger signals, information messages, and speech communication in general. ISO standards for artificial intelligence and data security.

Legislation

Legislation is related with the all the act and the description of the company ethics rules and regulation which is regulated by the nation and that need to be followed by all the organizations within its procedures and

Legislation related to all the acts and policies generated by government and the organisations. Which shows about the discrimination discriminatio n legislation and the also the communication acts and policies in the digitalized sectors.

the policies. Workplace policies/procedures

Workplace policies and procedures comes under the organisation rules and conducts which is essential for the development in business growth the workplace policies is based on all the ethics and the SOP of the companies and its

The workplace policies is required with digital communication like submission of various records and reports to the management team and the organizations authorised person for the legal rule and entity for the practice and welfare of the employee and the customers of the organizations.

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Description

Example (provide two, with at least one addressing digital communication requirements)

procedural operation.

2.

Codes of conduct

Codes of conduct means the rules we carry out for the business operations. operatio ns. It is the basic principles and the policies of the company, which helps to enhance the team for the betterment of ideas and the information.

The code of conducts required with digital communication in the team to manage the conflict and all the misunderstandings among the staffs in regard to the operational and performance level of the activity.

Reputation and culture

Reputation and culture means the status and level of the organization, their history to the knowledge of the present, it denotes its availability in the leading business industry for the successful growth of the business and its procedural knowledge.

The digital communication plays vital role in the reputation and the culture to promote the organization quality and the features among the people, through the help of various social medias and websites. It also helps to know the company’s position in the leading marketing and shows its own cultural history to till this present situation of the time.

Discuss Discuss comm communic unication ation challe challenges nges in the the work workplac place. e. Consider Consider the the following following in your your answer: answer: 

description of four challenges (conflict, risks/safety hazards, unethical communication, organisational messaging) The four challenges that can come in the workplace are the conflicts, various types of risks or hazards, unethical communication and the organisational messaging which is described as below: Conflict: It is the disagreement situation which can occur or take place in the workplace among the employee and the employer with any persons between two or more than too. Thus, it is the challenge in the workplace, because it is one of the bad conducts which can occur anytime due to the miscommunication, misbehave or the misconducts in the

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operational work. So, in the workplace it is one of the challenge to handle and manage these conflict situations. Hazard: Specially, in the workplace the hazard for the safety of the workplace to the staffs is really the challenging one because we need to ensure and inspect all the workplace activities and the surface and floors and even all the machinery products are well maintained or not. So, it is one of the tough challenge to ensure the hazard free in the workplace to minimise the injury due to the workplace hazard. So, it is one of the major challenge to carry out in the organization. Unethical communication: It is communication that is beyond the company’s policies and also the rules and regulation that can make conflict among the staffs in the organisations. So, it is not essential for this unethical communication that hampers the operational work of the workplace and can make loss in the business too. Organisational messaging: It is also one of the challenge in the organisation, there are diverse groups in the workplace, So It is hard to communicate with them and also, they might not understand the situation of the workplace too. So, it is also one of the major challenge in the organisation for the effective communication, because there are many barriers that can take place in such types of the situations. situations . 

at least two techniques that may be used to respond to each of the mentioned challenges. To manage the conflict challenges, we can use the technique of proper communication in the workplace and also arranging the program for sharing the information that is not worthy for the staffs, So, by this process the conflict can be managed earlier before it makes the big issues. Likewise, to manage the hazard for the safety of the employee in workplace, we can inspect and make checklist of inspection of all the work area and equipment conditions in daily basis, for unethical communication, we can take action for the staffs or whoever carries out the situation of the problem and finally for organisational messaging we can separate the team for this task and also we can apply the monitoring system technique to make this challenges easier.

3.

List List fiv five e meth method ods s of wo workp rkplac lace e comm communi unicat cation ion::

Following are the five methods of workplace communication:

4.

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Verbal Ver bal commu communica nication tion thro through ugh spea speaking king or from from the the meeting meetings s and disc discussio ussions ns

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Non-verb Nonverbal al commun communicat ication, ion, speci specially ally throu through gh the the body body language language,, signs signs and gestu gestures res

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Written Writ ten commu communica nication tion throu through gh written written form format at like stat statemen ement, t, data data and infor informati mation on

-

Visual communi Visual communicati cation on throug through h the help help of of various various apps apps and and software software like zoom zoom,, face to to face conference and many more digital apps and technology.

Outline Outline four communi communicatio cation n sty styles les using using the the table table belo below. w.

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Style

Description

Passive style of communication

It is the style of communication which really, shows its nature of passive, where the individual or groups remain silent during the conflict, they even don’t share the feelings and the expression, they are totally silent during the conflict period, This passive nature can lead to miscommunication and can elongate the conflict too.

 Aggressive style of communication.

It is the communica communication tion that is just opposite to the passive style, where the individuals became in the aggressive nature and also sounds loud and any way they need to win the conflict, they are type of stubborn in this context or the style of conflict.

Passiveaggressive aggressi ve style of communication

It is the communication that the individuals most of the time remain silent and does not care about the situation and also they express their  aggressive nature through their body language and facial expression only. They could not face the others and there is the sign of nervous and fear in this style of communication.

 Assertive style of  of  It is the best and useful style of communication where the individuals communication. can face the situation and even express the feelings and have the two way of communication. It is one of the positive style of communication, where there is good conversation of sharing and receiving the ideas and information.

5.

List five five th things ings a men mentor tor sh should ould c consi onsider/ der/do do as they they me mentor ntor and and coach coach other others. s. Following are the five things that a mentor should consider to coach the others: -

Should Shou ld respec respectt and give give the the importa importance nce to the the traine trainee e or employ employee ee who who is listenin listening g to him/ him/ her coaching sessions or discussion

6.

-

Should mainta Should maintain in the goo good d and reli reliable able trus trustt and frien friendly dly as well well as flexi flexible ble envir environm onment ent during the time of the coaching.

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Should Shou ld develo develop p and estab establish lish the the confiden confidentiall tially y among among the the particip participants ants and and others others too too

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Listen Liste n and unde understa rstand nd the the trainee trainee feelin feelings gs what what they they express express and and how they they expre express ss

-

Show empa empathy thy to the the traine trainee e to solve solve their their issues issues by by themsel themselves ves only only motivate motivate them to conduct the works.

List four key principl principles es of cross-cu cross-cultura lturall comm communic unicatio ation n Southern Academy of Business and Technology | Level 2,95 Bathurst Street Sydney NSW 2000

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Following are the four key principles of cross-cultural communication:

7.

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Should Shou ld be aware aware abo about ut the dive diverse rse and and multi-c multi-cultu ultured red peop people le durin during g communi communicatio cation n

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Should be ready Should ready and and prepared prepared for for the prope properr planning planning for for cross-cu cross-cultur ltural al communi communicatio cation n including the body language and signs or the gesture during communication

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Shou Sh ould ld ha have ve cl clea earr and and op open en la lang ngua uage ge

-

Also Als o need need to to have have sens sense e of humo humour ur and and ope openn nness ess for all all..

List four four key prin principl ciples es to cons consider ider wh when en com commun municati icating ng with people people who who have specia speciall needs needs or disabilities. Following are the four key principle that need to be considered while having conversation with people who have special needs or disabilities: -

Use very very polite polite and and moral moral langu language age and and also also speak speak slow. slow. So, itit can be be underst understanda andable ble by by all

8.

-

Have pati patient ent and be very very hum humble ble to them them duri during ng the the comm communica unication tion

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Use right right tone and body lang language uage for them them to to make make the the commun communicati ication on clear clear..

-

Be responsive to them and also ask personally about like if there is any confusion or how can I help you more about the topics of the communication .

Complete Complete the the table table to explain explain comm communic unicatio ation n proto protocols cols and and their relati relation on to cross-cu cross-cultur ltural al communication and special needs/disability. The first row has been completed as an example for you to follow.

Internal and external communication guides

General example (provide one)

How to consider cross-cultural and special needs/disability in the communication (provide one example)

Nominated means of communication for identified purposes

Include accessibility requirements requirements for webpage design

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9.

General example (provide one)

How to consider cross-cultural and special needs/disability in the communication (provide one example)

Risk

It is communication based

Should guide all persons in the right

based/emergency communication guides

especially in the time of disaster  path through the team collaboration like fire in the workplace workplace.. and unity.

Style/formatting communication guides

It is way of communication for example the communication guides in the passive, aggressive or an assertive way.

Should understand the situation and guide all by clear and sound language with the respectful communication.

Allocation of responsibility

Providing and selecting the leadership to the person or groups in the workplace. Showing the responsible person.

Should provide equal chance and opportunity for all through the voting or selection system technically.

Discuss Discuss what n nego egotiati tiation on in the the workp workplace lace e entai ntails ls and tthre hree e techniqu techniques es that can can be used used to ensure successful negotiation. In the workplace the negotiation means the effective way of communication with the senior staffs, junior staffs and the colleagues in the workplace to share the demand and the requirement for us during the work time. It also means the team work that is we need to work together for the effective and outstanding solutions to manage and control the conflict situation in the workplace. This conflict arouses in the workplace mostly the disagreement among the two or more than two people when their demand and wish is different from each other. Following are the three techniques that is used to ensure the successful negotiation in the workplace: -

Should have Should have better better plan planning ning and prep prepara aration tion for for the the negotiat negotiation ion how how to ask ask and how how to conduct them appropriately

-

Should be emoti Should emotiona onally lly tactful tactful and and mainta maintain in the the emotion emotion to make makes s the actio action n which which is the the second skills

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Should be able Should able to to solve solve the prob problems lems and and confli conflict ct by creatin creating g the win-w win-win in strateg strategy y in conflict if it occurs in the workplaces. So, the creativity and sharpness technique is applied to make the situation sound and comfortable for all.

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Assessment Task 1: Checklist Student’s name: Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?

Completed successfully? Yes

Comments

No

Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Task outcome:

 



Satisfactory



Not satisfactory

 Assessor signature: signature:  Assessor name: name: Date:

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Assessment Task 2: Project

Information for students In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio. You will need access to: 

a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access



your learning resources and other information for reference



Project Portfolio template



Simulation Pack for this unit if using the provided case study.

Ensure that you: 

review the advice to students regarding responding to written tasks in the Business Works Student User Guide



comply with the due date for assessment which your assessor will provide



adhere with your RTO’s submission guidelines



answer all questions completely and correctly



submit work which is original and, where necessary, properly referenced



submit a completed cover sheet with your work



avoid sharing your answers with other students.

i

Assessment information Information about how you should complete this assessment can be found in Appendix  A of the Business Works Student User Guide . Refer to the appendix for information on: 

where this task should be completed



how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

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Activities Complete the following activities: 1.

Care Carefu full lly y rrea ead d the the foll follow owin ing: g: This project requires you to demonstrate that you can lead communication in the workplace by: 

researching internal and external information needs



developing and implementing communication protocols





persuasively and professionally presenting information to negotiate desired outcomes to a variety of audiences improving communication challenges and processes through review.

Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation! You will need to communicate with people who work for, or are involved, in this business several times. Your communication may be either directly with actual staff members or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference) as long as it meets the requirements outlined in the Project Portfolio. You will be basing your communication on a relevant workplace issue or project that provides an opportunity for negotiation. Examples of suitable issues or projects you may want to consider include: 

wage negotiations



property lease agreements



KPIs



project scope negotiations



deliverable due dates



supplier payment terms



internal budget discussions

If you choose your own business (or one you work for/are familiar with), it is important that this business has organisational policy and procedures related to Southern Academy of Business and Technology | Level 2,95 Bathurst Street Sydney NSW 2000 Version : 1.0

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communication already developed. Speak to your assessor to get approval if you want to base this on your own business or one you work for. You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio and read through the requirements of Sections 1,2 and 3 in the Project Portfolio to familiarise yourself with what must be done.

2.

Guid Guide e work workpl plac ace e comm commun unic icat atio ion n Complete Section 1 of the Project Portfolio to: 







i

research internal and external information needs of your chosen organisation develop and implement communication protocols according to information needs prepare to mentor someone (e.g. junior employee) to achieve the organisation’s communication goals and adhere to developed protocols mentor the chosen person.

The mentoring session should last for 15 minutes. The mentoring session may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the person being mentored. This can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. Submit Section 1 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio.

3.

En Enga gage ge in in work workpl plac ace e comm commun unic icat atio ion n Complete Section 2  of  of the Project Portfolio to engage in separate negotiations with two different audiences. For each occasion, you will: 



prepare to negotiate by identifying the method/style of communication, understanding any diverse needs of the audience, planning to address barriers/risks and establishing desired outcomes of the negotiation. present complex information related to your chosen workplace issue or project: o

in a succinct, clear and persuasive manner 

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o

i

to positively influence others



evaluate differences in perspective and critically examine outcomes



negotiate desired outcomes, focussing on key outcomes



confirm and implement key outcomes using appropriate methods.

The objectives of the negotiation are for you, as a workplace leader, to: 

model/motivate respectful communication



achieve key outcomes



communicate according to organisational requirements and goals.

The negotiation will last for approximately 20 minutes and may be with an actual staff member or alternatively family, friends, classmates or your assessor can play the role of the other negotiation party. Negotiations can take place in a variety of ways as long as organisational requirements are adhered to. If negotiations are face-to face, they can either be viewed in person by your assessor (or your assessor may join the meeting online) or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you meet the timeframes allocated and that you adapt your communication style for the different audiences. Submit Section 2 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio.

4.

Revi Review ew co comm mmun unic icat atio ion n Complete Section 3 of your Project Portfolio to: 



use digital technology to obtain feedback from a variety of sources about the outcomes of your communication and negotiations (including the effectiveness of communication channels, systems and processes). document and implement communication improvements

 Attach required required evidence evidence as indic indicated ated in your portfolio.

5.

Su Subm bmit it you yourr co comp mplet leted ed Projec Projectt Po Port rtfol folio io Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Ensure all required attachments are correctly attached. Submit to your assessor for marking along with attachments as indicated.

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Assessment Task 2: Checklist Student’s name: Completed successfully? Did the student:

Yes

Comments

No

Guide workplace communication by: 





summarising applicable organisation strategy, policies and procedures summarising applicable legislation researching information needs of their chosen organisation, including: o

internal and external needs

o

at least three sources (including digital sources)

o

relevant information from minor  sources







developing at least two communication protocols adapting communication protocols to at least two different contexts supporting/implementing communication protocols by: o

developing at least two different communication materials (at least one being digital)

o

directing staff to adhere to communication requirements

o

using materials in the workplace.



Mentoring someone by: o

assisting them to achieve communication goals

o

motivating them to Southern Academy of Business and Technology | Level 2,95 Bathurst Street Sydney NSW 2000 Version : 1.0

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communicate respectfully and consider everyone’s needs o

following mentoring principles/methods.

Engage in workplace communication by: establishing potential and desired outcomes 



preparing to negotiate, including: o

identifying the method/style of communication to suit the communication audience

o

identifying anticipated communication challenges

o

planning to address barriers/risks



presenting complex information related to their chosen workplace issue or project: o

in a succinct, clear and persuasive manner 

o





to positively influence others

evaluating differences in perspective and critically examine outcomes negotiating desired outcomes using negotiation techniques and o

o

model/motivating respectful communication communicating according to organisational requirements and goals



confirming negotiation outcomes



implementing negotiation outcomes.

Review communication to: 

obtain digital feedback on outcomes of communication and negotiation (including the effectiveness of communication channels, systems Southern Academy of Business and Technology | Level 2,95 Bathurst Street Sydney NSW 2000

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and processes) from at least two sources 



identify and document areas for team and organisation-wide communication improvement implement plans to improve communication

Task outcome:

 



Satisfactory



Not satisfactory

 Assessor signature: signature:  Assessor name: name: Date:

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Final results record

Student name:  Assessor name: name: Date

Final assessment results Result Task

Type

 Assessment Task Task 1  Assessment Task Task 2

Sati Satis sfac factory tory

Unsat nsatis isfa fac ctory tory

Did Did not not s sub ubm mit

Knowledg Knowledge e questions questions

S

U

DNS

Project Por Portfolio tfolio

S

U

DNS

C

NYC

Overall unit results

Feedback



My performance in this unit has been discussed and explained to me.



I would like to appeal this assessment decision.

Student signature: ____________________________ _________________________________________ _____________ Date: _________________ 

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I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

 Assessor signature: signature: _____ ___________ ____________ ___________ ___________ ___________ ___________ ______ Date: __ _____ ______ ______ _____ _____ ____  _ 

Southern Academy of Business and Technology | Level 2,95 Bathurst Street Sydney NSW 2000 Version : 1.0

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