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STUDENT ASSESSM ASSESSMENT ENT TASK
BSBTWK502 MANAGE TEAM EFFECTIVENESS
Student Name: _____________________ _________________________________________ ____________________
Date:
/
/ 20
.
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Table Of Contents Introducon
4
Assessment Task 1: Knowledge quesons
5
Assessment Task 1: Checklist
8
Assessment Task 2: Project Porolio
9
Assessment Task 2: Checklist
15
Final results record
18
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Introducon The assessment tasks for BSBTWK502 Manage team efecveness are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instrucons provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide . The Student User Guide provides important informaon for you relang to compleng assessment successfully.
Assessment for this unit BSBTWK502 Manage team efecveness describes the performance outcomes, skills and knowledge
required to lead teams in the workplace and to acvely engage with the management of the organisaon. For you to be assessed as competent, you must successfully complete two assessment tasks:
Assessment Task 1: Knowledge quesons – You must answer all quesons correctly.
Assessment Task 2: Project – You must work through a range of acvies and complete a project porolio.
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Assessment Task 1: Knowledge quesons
Informaon for students Knowledge quesons are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you: review the advice to students regarding answering knowledge quesons in the Business Works
Student User Guide
comply with the due date for assessment a ssessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all quesons completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
i
Assessment informaon Informaon about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for informaon on:
where this task should be completed
the maximum me allowed for compleng this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student S tudent User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
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Quesons Provide answers to all of the quesons below: 1.
Outline two benets of good group dynamics on a team’s performance.
Ans
They are more focused, clearer on their aims, aims , and work better together. ... Faster DecisionMaking – team members are more willing to listen to each other and so make faster decisions. Greater Commitment – individual team members feel more valued.18-Feb-2020
2.
Provide examples of three causes of poor group dynamics.
Ans
The aggressor: this person often disagrees with others, or is inappropriately outspoken. The negator: this group group member is often critical of others' ideas. The withdrawer: this person doesn't participate in the discussion discussion 3.
Explain why a team would need a team performance plan.
Ans
Provide future direction of the team team.. Identify the desired performance levels of the team. team . Identify how Identify how these performance levels will be achieved. Provide guidance and direction to the team.
4.
Complete the table below to show how a performance plan can help overcome the following scenarios: The team is needs to complete a project by a certain deadline.
The team members do not understand the reason for undertaking the project or their own involvement in it.
6 month is a deadline to complete a project.
Revisit project goals. Before delving into the evaluation processes, it is important to revisit the original goals of the project. ... Interview each team member. ... Listen carefully. ... Identify key challenges. ... Plan for next time.
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The team members are a diverse group and have many dierent outcomes in mind. They are struggling to organise themselves as a team.
5.
Be transparent. Transparent working environments have been found to make teams more accountable, happy and creative. Keep communicating. . Provide valuable feedback. Encourage collaboration. Trust your team to do their job. Prevent team burn-out.
Provide at least two examples of formal and informal communicaons in the workplace, by compleng the table below: Formal
Formal communication refers to the flow of official information through proper, predefined channels and routes. routes. The flow of information is controlled and needs deliberate effort to be properly communicated. Formal communication follows a hierarchical structure and chain of command.
Informal
6.
Informal communication is casual communication between coworkers in the workplace.. It is unofficial in natur workplace nature e and is based in the informal, social relationships that are formed in a workplace outside of the normal hierarchy of business structure.
In light of the Covid-19 pandemic and employees working from remote locaons, provide examples of two tools or techniques for creang collaboraon between team members.
Ans Slack. ...
Dapulse. ... ProofHub. ... Redbooth.
7.
Team leaders need to develop strategies to ensure that their team members have input into planning, decision making and operaonal aspects of work. Describe D escribe at least three strategies that can be used to accomplish this.
Ans
1. Suggestio Suggestion n Box. Gatherin Gathering g good ideas ideas is the first step to making making good good decisions. decisions. ... ... 2. Employee Employee Surveys. Surveys. Regularly Regularly survey survey employees employees to get their their feedback. feedback. ... © MILCOM Communications Pty Ltd trading as MILCOM Institute | RTO No. 6859 | CRICOS Provider Code:03491G Head Office: Unit 12/1866 Princes Highway Clayton VIC 3168 | Phone: 1300 369 320 | Email : training@milco
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3. Leadership Leadership Teams. Teams. You You might might set up leadership leadership teams, teams, or committ committees, ees, at your your business.
8.
Explain how to give construcve feedback to a team member.
Ans
1. Be problem-fo problem-focused cused and specifi specific. c. An important important part of of telling an employ employee ee what they could do better is to tell them why. ... 2. Talk about the situatio situation, n, not not the the individ individual. ual. ... ... 3. Give Give praise praise where where it's it's due. due. ... ... 4. Be dir direc ectt but but info inform rmal al.. .. .... 5. Be sin sincere cere.. ... ... 6. Liste sten. .. ... 7. Make Make it tim timely. ely.
9.
Explain what is meant by reaching consensus in a team.
Ans Consensus means coming to an agreement. Creating consensus in a team setting means finding a proposal acceptable enough that all team members can support it, with no member opposing it
10. Describe two strategies for reaching consensus in a team.
Ans
1. CHOOSE CHOOSE YOUR YOUR TEAM. TEAM. Firstly Firstly choose choose your your team, ensuring ensuring you have have the right right people involved. ... 2. OUTL OUTLINE INE THE THE ISSU ISSUE. E. ... ... 3. FACILI FACILITAT TATE E OPEN OPEN DISCU DISCUSSI SSION. ON. ... 4. ENSURE ENSURE ALL ALL THE THE TEAM TEAM PARTI PARTICIP CIPATE ATES. S. ... ... 5. COME COME UP UP WITH WITH PROPOS PROPOSALS ALS.. ... ... 6. CHOO CHOOSE SE AN OPTI OPTION ON.. ... ... 7. DEVEL DEVELOP OP AND AND FINAL FINALISE ISE THAT THAT OPTION OPTION..
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11. Outline two ways that issues can be idened by team members.
Ans
Absence of team identity. Members Members may not feel mutually mutually accountable to one another for the team's objectives. ...
Poor communication. ... Inability to resolve conflicts. ... Lack of of participation. participation. ... Lack of of creativity. ...
Ineffective leadership 12. Describe three strategies a team leader can use to help resolve conict in a team.
Ans
Don't Ignore Conflict. ... Clarify What the Issue Is. ... Bring Involved Parties Together to Talk. ... Identify a Solution. ... Continue to Monitor and Follow Up on the Conflict.
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Assessment Task 1: Checklist Student’s name: Did the student provide a
Completed
sucient and clear answer
successfully?
Comments
that addresses the suggested answer for the
Yes
No
following? Queson 1 Queson 2 Queson 3 Queson 4 Queson 5 Queson 6 Queson 7 Queson 8 Queson 9 Queson 10
Queson 11 Queson 12 Task outcome:
Sasfactory
Not sasfactory
Assessor signature: Assessor name: Date:
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Assessment Task 2: Project Porolio
Informaon for students In this task, you are required to demonstrate your skills and knowledge by working through a number of acvies and compleng and subming a project porolio. You will need access to: a suitable place to complete acvies that replicates a business environment including a
meeng space and computer and internet access
your learning resources and other informaon for reference
Project Porolio template
BSBTWK502 Simulaon Pack.
Ensure that you:
review the advice to students regarding responding to wrien tasks in the Business Works Student User Guide
comply with the due date for assessment a ssessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all quesons completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
i
Assessment informaon Informaon about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for informaon on:
where this task should be completed
how your assessment should be submied.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
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Acvies Complete the following acvies: 1.
Carefully read the following: This project is about leading teams in the and acvelythat engaging with the management of the organisaon. Youworkplace need to demonstrate you can manage the eecveness of at least one work team. You can do this based on the assumpon that you are the team leader or manager of a team within the case study business provided in the Simulaon Pack for this unit or a business that you work for, if applicable. It’s important that this business has organisaonal objecves already developed. Speak to your assessor to get approval if you want to base this on your own business. If you choose the case study business, you may select any of the teams that form part of the organisaon to base your project on. You may assume the role of manager. If it is your own business, then you may choose any team that forms part of your workplace and in which you are involved.
Vocaonal educaon training all about gaining developing praccal skills that are industryand relevant andisthat can help you and to succeed in your cchosen hosen career. For this reason, basing your project on real relaonships with classmates or work colleagues will mean that you are applying your knowledge and skills in a relevant, praccal and meaningful way! You will be collecng evidence for this unit in a Project Porolio. The steps you need to take are outlined below. Before you begin, complete page 5 of your Project Porolio. 2.
Establish a team Make sure you are familiar with the business you are basing this assessment on and have read through the necessary background informaon, policies and procedures that apply. For the case study business, this is all of the documents included in the Simulaon Pack. If it’s your own business or a business where you are working or are familiar with, it’s important at this step that you have your business or case study approved by your assessor. If you are using a real business, you will use your current team members to base this project on. If using the case study in a classroom or online situaon, choose a group of at least three students who will act as your work team throughout the project. Open the Simulaon pack, read through the case c ase study and select the team you would like to base your assessment on. Work through Secon 1 of your Project Porolio. As part of this step, you will need to:
Specify your work team, or specify which team your group chose if you’re using the case study. Outline the roles of each member of the team. If you are using the case study, each of you will have a turn to be the manager.
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3.
State the purpose of the team
Establish team objecves In a group round-table style discussion with your team and at least one stakeholder present, outline all the tasks the team must do to accomplish the expected outcomes. The discussion should last for at least 15 minutes, but not more than 30 minutes. If you are using the case study, your assessor will assume the role of stakeholder. If you are basing the project on your workplace, the stakeholder might be a line manager or any member of senior management. Ensure that each team member has a turn to parcipate in planning the tasks, share what they expect outcomes will be and decide as a team how performance will be measured. As a team, making sure consensus is reached:
4.
create a list of tasks to be undertaken
allocate the tasks to the team members based on their strengths and abilies
set the start and end date for each acvity
set the KPIs for each team member
Write a Performance Plan Use the Internet to nd an example of a Performance Plan. Use the informaon you recorded in your Project Porolio during the previous acvies to write your own Team Performance Plan and aach it to your Project Porolio at the end of Secon1. The wrien plan should include:
The team vision or a team purpose statement
Main tasks and responsibilies of each team member
Performance measures/ Key Performance Indicators (KPIs)
Start and end date for each acvity
Complete Secon 1 of your Project Porolio and submit to your assessor.
5.
Facilitate team cohesion Assume some weeks have passed and the team have implemented their Performance Plan and are working on their tasks. It has come to your aenon that the team is not working cohesively and that they are not sharing informaon and are duplicang work. In order to support your team in achieving their performance outcomes, you will provide coaching on team cohesion and collaboraon. This will be a 10-minute session and you may use slides, visual aids or video clips in your coaching session.
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If you are basing this on the case study, everyone in your group will have a turn to be the manager and present their coaching to the rest of the group. If this is your own workplace, this will be the members of your own team that you are providing coaching for. The assessor will advise you of the date and me of your team meeng so that you can prepare in advance. Use your Project Porolio to outline the main points and aach your slides or links to the videos you use. i
This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instrucons above and meet the meframes allocated. Complete Secon 2 of your Project Porolio and submit to your assessor.
6.
Develop or modify policies and procedures Despite your eorts to support your team through coaching, the team is sll struggling to work cohesively. One of the issues the team idened is that one of the team members are not performing their tasks and is using the Internet for personal reasons during work hours. This is creang c reang conict within the team. You will address this concern by developing a policy for Internet usage. Use the Policy and Procedures Template provided for you in the Simulaon Pack to create an Internet Usage Policy within the context of the business you are basing your assessment on. Aach your Internet Usage Policy to your Project Porolio to Secon 2 of your porolio.
7.
Facilitate teamwork Assume three months have gone by. Have a meeng and allow each team member to provide a 5–10-minute update on how their tasks are going. Take turns to assume the role as manager and do the following:
give feedback to team members on team eort and contribuons
encourage team members to take responsibility for team acvies
help to idenfying work performance problems by addressing each of the issues, concerns and problems idened by team members help to resolve issues using your own problem-solving skills
Your assessor will be looking to see that you can:
provide feedback to encourage, value and reward others
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model desired behaviour and pracces encourage and foster shared understanding of purpose, roles and responsibilies Adapt personal communicaon style to build posive working relaonships
As a team, brainstorm waysato address concerns and problems by team members. Outline process forissues, addressing these concerns by idened deciding where and how concerns should be raised and who should be involved. Use your Project Porolio to record this informaon. i
This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instrucons above and meet the meframes allocated.
Complete Secon 2 of your Project Porolio and submit to your assessor.
8.
Communicang with line management Develop an email to your line manager to address the main issue raised by team members, namely that the team is sll struggling to collaborate and share informaon.
Outline the issue
Propose a soluon
Aach this email to Secon 3 of your Porolio. Assume that your line manager has responded to your email and would like you to communicate the following informaon to the team: Line management would like the team to start using a new soware applicaon to help the team collaborate. You have approval to purchase a subscripon to a collaboraon tool such as Dropbox, OneDrive or any tool that suits the context, and to implement it.
Develop an email to the team to explain the decision and provide the team with details about the change including when it will be implemented. Aach this email to Secon 3 of your Porolio.
9.
Liaise with stakeholders Schedule a meeng with the relevant stakeholders and prepare a short presentaon using your choice of soware or applicaon e.g., PowerPoint, Keynote, etc. The meeng should last for at least 15 minutes each and no more than 30 minutes. If you are using the case study, your assessor will assume the role of stakeholder. If you are basing the project on your workplace, the stakeholder will be an internal
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or external party that has an interest in the project. Your presentaon should contain an overview of how the project is going. Your assessor will be looking to see that you can:
establishing open communicaon processes with diverse stakeholders
Address unresolved issues, concerns and problems raised by stakeholders
demonstrate eecve communicaon skills including: o
Speaking clearly and concisely
o
Using non-verbal communicaon to assist with understanding
o
Asking quesons to idenfy required informaon
o
Responding to quesons as required
o
Using acve listening techniques to conrm understanding.
Ask for feedback from relevant stakeholders and take notes. Transfer this informaon to Secon 3 of your Project Porolio.
10. Submit your completed Project Porolio
Make sure you have completed all secons of your Project Porolio, answered all quesons, provided enough detail as indicated and proofread for spelling and grammar as necessary. Submit to your assessor for marking.
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Assessment Task 2: Checklist Student’s name: Completed successfully? Did the student:
Yes
Comments
No
Establish a team performance plan by:
Idenfying the team purpose, roles, and responsibilies according to both the organisaonal and task objecves Developing performance plans with expected outcomes, KPIs and goals for their team
Supporng team members to meet their KPIs and goals? Develop and facilitate team cohesion by:
Developing strategies for team members to have input into planning, decision making and being involved in achieving team tasks Developing or modifying policies and procedures for promong team member accountability for personal work and team tasks Providing feedback to team members on their team eort and contribuons Developing processes for idenfying and addressing issues, concerns and problems idened by team members?
Support the team to meet expected performance outcomes including providing formal and informal learning opportunies as needed?
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Facilitate teamwork by:
Encouraging team members to parcipate in and to take responsibility for team acvies Supporng the team in idenfying and resolving work performance problems
Promong work team collaboraon through individual behaviour?
Provide feedback to encourage, value and reward their team members? Model desired behaviour and pracces during interacons with their team? Encourage and foster shared understanding of purpose, roles and responsibilies? Liaise with stakeholders by:
Establishing and maintaining open communicaon processes with relevant stakeholders Communicang informaon from line management to the team Communicang and follow-up unresolved issues, concerns and problems raised by team members with line management Addressing unresolved issues, concerns and problems raised by stakeholders?
Manage the eecveness of at least one work team? Communicate eecvely with a range of stakeholders about team performance plans and team performance?
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Task outcome:
Sasfactory
Not sasfactory
Assessor signature: Assessor name: Date:
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Final results record Student name: Assessor name: Date
Final assessment results Result Did not
Task
Type
Assessment Task 1 Assessment Task 2
Sas Sasfa fact ctor ory y
Unsa Unsas sfa fact ctor ory y
Knowledge quesons
S
U
DNS
Project Porolio
S
U
DNS
C
NYC
Overall unit results
submit
Feedback
My performance in this unit has been discussed and explained to me.
I would like to appeal this assessment decision.
Student signature: ___________ _________________ ____________ ____________ ____________ ___________ _______ __ Date: ______ _________ ______ ______ ______ ___
I hereby cerfy that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor signature: _________________ ___________________________ ____________________ _____________ ___ Date: _______ ____________ __________ _____
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