PROJECT PORTFOLIO STUDENT
BSBTWK502 MANAGE TEAM EFFECTIVENESS
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Table Of Contents Secton 1: Esablish a eam performance plan
6
Secton 2: Develop and faciliae eam cohesion
9
Secton 3: Liaise wih sakeholders
11
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Suden name:
Manvir singh
Assessor:
rajni
Dae: Business his assessmen is based on: Team his assessmen is based on: Documenaton reviewed as preparaton:
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Secon 1: Establish a team performance plan Team Name:
Develop adminisratve sysem
My role in a team is to check the performance of system and I have Wha will your role in he eam three team members to develop a administrative system: be and who are your eam 1. rohit : rohit hit has been een wor worki kin ng in th this is co com mpan any y fo forr si six x members? mont mo nths hs,H ,His is main main ro role le is to co comm mmun unic icat ate e wi with th di diff ffer eren entt language people(customer, business organization). State their roles in the team
and provide a short descripon.
2. ozzy ozzy:: ozzy ha has s just joine joined d as a develo develop p adminis administrati trative ve system, system, he is trying to learn new techniques and testing new method. So her main role is to learn new method for upcoming future and plan accordingly for the benefit of an organization which may lead to a huge sales for the company. 3. Jin Jinia ia.. Her main ro role le is to assist assist the IT team for for progra programm mming ing with his views and ideas for the company and maintain a good relation with public as he has his own good experience in it.
Provide an overview of he purpose of he eam in line wih organisatonal objectves.
i is a new business ha requires a new adminisratve sysem.
Worlducation is a social enterprise that makes tablet computers for pupils in elementary school. It also has a software development staff that is competitive. What distinguishes Worlducation from their competitors is their goal of a future in which every kid learns to read and write — a world free of illiteracy. Worlducation began in 2016, and by the end of 2019, they had sold over 35,000 tablets to over 550 schools in 23 countries, collecting revenue from both hardware and software subscriptions. 1. Increase Increase your your produc productt or service's service's market market share. ... 2. Provide Provide oppo opportuni rtunities ties for for teams to improv improvee their their leadership skills. ... 3. Reduce Reduce employee employee turnover turnover and and increase increase satisfaction. satisfaction. ... 4. Reach Reach out out to more more commu communit nity y member members. s. ... ... 5. Mainta Maintain in or or incre increase ase prof profits. its. ...
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6. Streng Strengthe then n custom customer er servic service. e.
What is the team seeking to accomplish?
Build the brand name in market, etc. Maintain relation with customers.
Team manager responsibilites Planning and coordinating administrative procedures and systems and devising ways to streamline processes. processes . Recruiting Recruiting and training personnel and allocate responsibilities and office space. Assessing staff performa performance nce and provide provide coaching coaching and guidance guidance to ensure maximum efficiency.
What is the role of a manager or team leader?
Team asks
What are the main tasks and acvies the team needs to do?
What input was received from the stakeholder/s?
A manager manager has autho authority rity and acc accountabili ountability, ty, they're responsible responsible for strategising and overseeing. Team leaders are responsible for communicating the strategy and guiding the team towards targets.. targets Administrative tasks are duties Administrative duties related related to maintaining an office setting.. These duties vary widely from workplace to workplace but setting most often include tasks such as scheduling appointments, answering phones, greeting visitors, and maintaining organized file systems for the organization.
The stakeholders want to achieve their long-term plan which is developing developing a business-to-consumer business-to-consumer strategy (B2C).
Providegmentoring employees by holding a team buildin building session tto o to getnew to know on onee another another. . © MILCOM Communications Pty Ltd trading as MILCOM Institute | RTO No. 6859 | CRICOS Provider Code:03491G Head Office: Unit 12/1866 Princes Highway Clayton VIC 3168 | Phone: 1300 369 320 | Email : training@milcom.
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What input was received from your team member?
You want to improve your skills.
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Team member asks and KPI’s
The business requires a system that is both efficient and cost-effective, as well as a trial version. The new system should be able to increase efficiency, remove needless emails and files, and, most importantly, efficiently connect teams from different places. These can be resolved that by putting infor place a systemproblems that provides a platform is suited everyone.
How did you decide which task to assign to each team member?
What are the melines for compleng each task?
As a eam leader you have o decide he asks are assign o which eam member according o heir qualicaton, basic knowledge o handle a projec and heir experience maer also o assign hem dutes.
6 monh is deadline o develop a overall adminisratve sysem and tmelines also provided o eam members according o he deadline for he projec.
Seng KPI’s
Revenue growth. Revenue per client. Profit margin. Client retention rate. Customer satisfaction.
Outline the key performance
Key Performance Indicators (KPIs) refer o a se of quantable
indicators for each task.
measuremens. They used o progress gauge a company's overall longerm performance by are measuring hrough daa. ... More executves are asking adminisratve assisans o identfy KPIs for heir role.
Supportng he members of a eam o achieve expeced performance oucomes.
1. Work Worklo load ad staff staff ratio ratio.. 2. Staff turnover turnover rate rate (This (This can be measured measured by % of vacant vacant positions – or more interestingly – % of employees employees with the organization 1 year or less.) 3. Staff Staff mora morale le (usu (usuall ally y from from surv surveys eys)) 4. Percen Percentt o off sstaff taff fully fully trained trained..
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A A ach:
Link o business websie Abou page or corporae
☐
brochure ha summarises wha he business does OR Simulaton Pack if using case sudy
☐
Team Performance Plan ☐
Slides, visual aids or video clips
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Strategies
Measure Your Progress.
Step by Step Plan
Due Date
Break down each objecve into clear and ordered steps which need to be taken to achieve the objecve that you have set.
Person (s) respon Date by which sible each step for should be comple completed. ng each step.
Track weekly progress with a show-andtell.
10-7-2022
Determining and reporting on task, activity, and project progress.
Provides the organization with a clear and effective guide for making decisions.
Establish Your Vision, Mission, and Overarching Goals.
Vision statement.
Decisions made are properly aligned.
Name
Compleon notes
Market manag er Market
Performance
15-7-2022
manag er
measured successfully.
19-8-2022
Gener al manag er
18-8-2022
Gener al manag er
20-8-2022
Gener al manag er
Improve communication efficiency by using a new administrative system
Offer our customers the lowest possible prices.
27-8-2022
Gener al manag er
Record the average time of finishing tasks when using the new system.
9-9-2022
Sales manag er
Collect history data about task finishing time.
10-9-2022
Sales manag er
Compare the difference to see if there is a improvement.
15-9-2022
Goals are achieved
Sales manag er
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Promote virtual communication.
20-9-2022
Sales manag er
Communicat on is improved.
Secon 2: Develop and facilitate team cohesion Complee his secton aer he he meetng. Policies and procedures
must reflect on their procedure development process, which may include assessing appropriate templates and styles, legal issues (e.g. privacy), and integration with other rules relating to meetings, ethics, innovation, and other topics. defines the system and assigns workers to carry out the system's operations), also known as process procedures (provides the instructions for performing the specific tasks needed to complete the processes).
How did you develop/ modify the Internet Use Policy?
• Check to see if the policies and procedures being developed are viable.
• Make it simple for employees to get in touch with you.
• Establish acceptance deadlines for each policy and process.
• Determine the most effective method for evaluating your employees' understanding of policies and procedures. procedure s.
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Develop eam cohesion
What were the communicaon skills you applied when giving
I communicaed in a positve manner. I began by highlightng he eam members' srenghs and praising hem for he work hey had compleed.
feedback? I was quie deailed in my feedback o he sa, and I used he employee progress satstcs.
What are the issues, concerns, problems highlighted?
How did you help team members idenfy issues?
How did you apply your
The following are some of the concerns and issues that have been raised: • Less site visitors as a result of low rankings. • There isn't a proper finance plan in place for a CRM.
I help them in identifying issues by breaking down material, soliciting input from clients, and receiving comments from co - workers. And Helped to secure additional funding for the implementation of the new CRM (help desk function).
I gave them the skills and resources they needed to complete their tasks.
problem-solving skills?
Then, throughinassisting in the creation of an environment which they may easily accept responsibility for their decisions and actions.
How did you encouraging team members to take
Roles, Responsibilities, and Objectives must be communicated.
responsibility for team acvies?
Faciliae eamwork
How did you adapt your
I practised active listening and confirmed that I'd heard them by summarising what they'd just said to you by
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personal communicaon communicaon style to build posive working relaonships?
communicating with my team efficiently and getting back to them, che checking cking th thee accurac accuracy y of the information information,, responding to them with good feedback, and asking questions.
Model desired behaviour and pracces
I approached them with a laid-back attitude and broke the ice by thanking them for a recent contribution.
Expect them to inquire about specifics.
• accepting responsibility for tasks; meeting deadlines; sharing information; applying feedback, and so forth. During meetings, information is shared. Promoe collaboraton Encourage and foster shared understanding of purpose, roles and responsibilies
Defining a unified purpose and using collaboration tools to demonstrate desired behaviour and practises
Complee his secton aer he he brainsorming session. Develop a process for addressing concerns.
1. Determine the problem 2. Make a list of everyone's interests.
What were your ideas?
3. Make a list of viable options.
4. Choose a solution that satisfies everyone's needs.
Outline the process
The brainstorming session was to discuss a procedure for dealing
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What brainstorming and group
with any issues that arose. For any worries, I've employed fast ideation as a brainstorming tool.
leadership techniques did you use?
As their team leader, I used this strategy to have everyone write down their ideas in a specific amount of time. Everyone's ideas were reviewed and critiqued before settling on a solution that everyone could agree on.
Aach: Inerne Usage Policy and procedures
☐
Secon 3: Liaise with stakeholders
Communicatn g wih line managemen
You can use this space to plan your ideas if you like but you must include the emails as aachments Creae your © MILCOM Communications Pty Ltd trading as MILCOM Institute | RTO No. 6859 | CRICOS Provider Code:03491G Head Office: Unit 12/1866 Princes Highway Clayton VIC 3168 | Phone: 1300 369 320 | Email : training@milcom.
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email o your line manager. Include:
What were the issues? What soluons are you proposing?
Creae an email o your eam. Include:
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When will this change occur? How will it aect the team? Aach o your porolio.
Liaising wih sakeholders
How can a
Regular meetings with stakeholders can help an administrator establish open communication methods with partners.
manager establish open
• Being open and honest.
communicaon processes with stakeholders?
· Address problems head-on.
• Being open to new experiences.
• Getting to know them on a more personal level.
What unresolved
Opportunities are squandered.
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issues, concerns and problems needs to be communicated to stakeholders? Applying
Sakeholders advised ha employees receive specialised raining in order o learn
feedback
how o sell online.
What feedback did you receive from the
The sales manager will look for appropriae rainings and he fees associaed wih hem.
stakeholders?
How did you address their concerns?
☐
Presenaton slides
Email o line manager Aach:
Email o eam
☐ ☐
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