BSBSUS601 Student Guide
October 14, 2022 | Author: Anonymous | Category: N/A
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BSBSUS601 Lead Corporate Social Responsibility
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Overview The Student Guide should be used in conjunction with the recommended reading and any further course notes or activities given by the trainer/assessor.
Application of the unit This unit describes the skills and knowledge required to consult with stakeholders to develop, implement and evaluate corporate social responsibility policy in an organisation. The unit applies to individuals working in senior roles in diverse contexts who have responsibility for ensuring an organisation is positioned to ensure its long-term viability and success. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Learning goals Learning goals include:
You are able to identify the context for corporate social responsibility for an organisation.
You are able to establish a corporate social responsibility policy for an organisation.
You are able to monitor and evaluate corporate social responsibility for an organisation.
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Topic 1: Corporate social responsibility – identifying the context This topic covers identifying the context for corporate social responsibility (CSR), which includes the drivers, benefits and barriers, legislation, regulation, standards and organisational policy and identification of future opportunities for socially responsible practices.
Introduction First let’s explore what corporate social responsibility means for an organisation. Socially responsible practice stems from Corporate Social Responsibility (CSR) concept of business. It means that a business needs to regulate itself to be socially accountable towards itself, stakeholders and the public. The pyramid of CSR shows us that organisations can go beyond their economic (financial) maximisation obligation and incorporate the social and environmental obligations as part of their corporate moral responsibility. An organisation’s moral responsibility is to make moral decisions and take responsibility for its activities.
Philanthropic Responsibilities
Be a good corporate citizen Desired by society
Ethical Responsibili Responsibilities ties Do what is just and fair. Avoid harm
Legal Responsibili Responsibilities ties Expected by society
Economic Responsibi Responsibilities lities !"#$%&'(&) +&%,-"% .)$/%)&$(-)&' 0-''/1/Q 887R8F? 0&#$'/%/&1K ;$%//$Q ;S>)/S C;N F???Q !"#$%&'(& T234 C46 7899: T 02.04; /% 0->/6 ?977@A
Obey laws &
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Required by society
Required by society
Be profitable
Socially responsible practices can be implemented by developing and practicing organisational policies and procedures that promote the organisation’s standing on its ethically and socially acceptable business practices. Best practices in CSR should be relevant to the organisational context and industry. Some common best practices are:
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Setting measurable goals
Engaging with stakeholders Engaging
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Developing a sustainability framework Developing
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Transparency of sustainability Transparency
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CSR reporting
The following are some of the current approaches used in CSR:
Philanthropic approach
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Community approach
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Creating a shared value approach
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Restorative approach
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Augmentative approach
Pooling approach
Trident approach.
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Activity: Research and and discuss discuss
Firstly, read the following approaches used in CSR from a financial perspective: https://corporatefinanceinstitute.com/resources/knowledge/other/corporate-socialresponsibility-csr/ responsibility-csr/ Research two further approaches from the above list. Consider CSR in relation to one industry and a relevant approach that could be used, for example health care (you can relate to the current Covid-19 pandemic for example). Your trainer/assessor will facilitate a discussion after you have completed the activity.
A CSR strategy can help an organisation to determine what activities can be undertaken, the resources required and planning a structured framework. It can stakeholder include organisational goals, drivers and solutions expected using benefits, opportunities and barriers, involvement, approaches and best practices as well as change management techniques. These are covered in the next few topics.
Activity: Watch
Watch the following video on CSR and read the article. Video: https://www.gettingtosustainability.com.au/about-sustainability/socialsustainability/ (09:56) sustainability/ (09:56) Write down your key takeaways to reflect on what you have watched.
We will now look at how to identify the context for corporate social responsibility.
Drivers for CSR Identifying both internal and external drivers and barriers is part of the initial stage of the corporate social responsibility implementation. To qualify and quantify the drivers for CSR you need to look at the environment in which an organisation operates such as its industry, governance, compliance for legislation, competitive advantage, leadership and culture. Some of these drivers can include: •
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Legislative compliance
Public relations
Employee engagement/motivation
Risk management
Ethical considerations
Economic considerations.
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The value of these drivers could include better business performance, more engaged customer experience, employee engagement and attracting top talent, lowering business costs (by reducing environmental impacts), reputation for sustainability practices, innovative practices. For example:
Lower costs through sustainable practices such as recycling, procurement, reducing consumption and environmental impact through energy efficiency.
Reducing cost of recruitment and selection
Increase in business performance due to engaged and happy employees
More business from clients increasing profits
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The balance scorecard is a strategic planning and management system that can be used by an organisation to communicate what they are trying to achieve, align day to day operations, prioritise products, products and services and measure and monitor progress towards strategic goals. It can be used as a holistic approach for an organisation to help develop objectives, measures, targets and initiatives. This can be in relation to the different perspectives of: financial, stakeholder, processes and capacity of an organisation. Organisational goals may relate to:
economic responsibility
ethical responsibility
philanthropic responsibility
environmental responsibility.
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For example, organisational goals may be to offset corporate carbon emissions or reduce the environmental impact on the planet.
Activity: Read
Read further information about CSR and the balanced scorecard:
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https://open.lib.umn.edu/principlesmanagement/chapter/6-7-integrating-goals-andobjectives-with-corporate-social-responsibility/ objectives-with-corporate-social-responsibility/ Take any notes to summarise what you have read and keep for future reference.
Benefits and barriers When developing a CSR strategy, it is important to define some of the current benefits of CSR for an organisation. This will be dependent on the goals and drivers of the CSR strategy. As an example, it could include benefits such as:
Providing the organisation with new and varied opportunities. Providing
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Allowing the organisatio organisation n to engag engage e with the com community munity at a variety variety of levels, increasing brand awareness.
Facilitating positive business reputation. Facilitating reputation.
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Contributing Contributing to increased sales and customer loyalty.
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As with any new development of strategy or policy being implemented in an organisation, there will be some inevitable barriers that will need to be identified and addressed. In relation to CSR this could be:
lack of resources
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lack of strategic vision
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low willingness of customers to pay for CSR
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high regulatory standards
lack of management commitment.
Activity: Read
Read the further benefits of CSR for businesses: https://www.nibusinessinfo.co.uk/content/business-benefits-corporate-socialresponsibility responsibility Read further barriers that can affect CSR implementation:
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https://planergy.com/blog/corporate-social-responsibility-challenges/ https://planergy.com/blog/corporate-social-responsibility-challenges/ Take any notes to summarise what you have read and keep for future reference.
Legislation, regulations, standards and codes There are environmental and sustainability legislation, regulations and codes of practice that are applicable to corporate social sustainability. The following tables outline some of the key provisions of legislation, covenants, standards and codes of practice relating to both Australian and international standards that apply to CSR. Legislation
Work Health and Safety Act 2011 The Fair Work Act
Prohibit discrimination and harassment in the workplace
Require employers to provide equal
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employment opportunities.
2009 Corporations Act 2001 Anti-discrimination legislation
Address the rights to equality and nondiscrimination
Regulate conditions of work (e.g. Occupational health and safety, terms and conditions of employment, minimum wage, collective bargaining, and prohibition of child labour and forced labour
Impose liability on corporations for certain acts such as bribery of foreign officials or complicity in war crimes or crimes against humanity
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Further federal law relating to sustainability include:
Environment Protection and Biodiversity Conservation Act 1999.
Environment Protection and Biodiversity Conservation (EPBC) Act Regulations.
Waste Avoidance and Resource Recovery Act 2001.
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The laws can be quite complex, depending on the type of organisation, size, the industry, sector, and state that they are located (there are different laws and standards for each state in Australia).
Covenants
International covenant on Economic, Social and Cultural rights
Addresses economic, social and cultural rights including property rights
For example, the Environmental Protection Authorities (EPA) partner with business, government and the community to reduce pollution and waste, protect human health, and prevent degradation of the environment. Each state and territory has its own EPA. The NSW EPA encourages businesses to make sure their activities do not harm the environment and human health by:
issuing environment protection licences
requiring strict operating conditions and pollution reduction programs
monitoring compliance with licence conditions and investigating pollution reports
ordering the clean-up of pollution
imposing fines or prosecuting organisations and individuals who break the law.
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Activity: Read
Queensland’s environmental regulator: https://ehp.qld.gov.au/management/planning-guidelines/enforcement.html Note down as many duties of the Qld EPA mentioned as possible. Take any notes to summarise what you have read and keep for future reference.
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Standards
Human Rights Standards
Right to liberty and security of person
Right to an adequate standard of living
Right to education, health and other economic, social and cultural rights
Right to freedom of thought, conscience and religion
Right to freedom of expressions
Rights of indigenous people
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To guide an organisation to uphold corporate sustainability, standards can be used to demonstrate good environmental, social and economic practices. Australian and international standards relating to corporate sustainability include:
ISO14001 Environmental management
ISO 26000:2010 Guidance on social responsibility
The AS/NZS 3598:2014 standards
The triple bottom line of environmental quality, social equity and economic prosperity
The global standards for sustainability reporting (The GRI Standards)
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Activity: Read
Read the following articles on sustainability standards. The global standards for sustainability reporting: https://www.globalreporting.org/standards/ https://www.globalreporting.org/standards/ Sustainability goals: https://sdgs.un.org/goals https://sdgs.un.org/goals Take any notes to summarise what you have read and keep for future reference.
Codes of practice
Employment services codes of practice
Based on Fair work Act 2009. This code sets out the principles and standards for employment services to increase participation in economic
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activities in Australia, especially for disadvantaged people. Codes of practice relating to sustainability
The United Nations Sustainable Development Goals (SDG) codes of practice applying to environmentally sustainable practices in the workplace include:
Environmental codes of practice for industry (these change state to state)
the National Greenhouse and Energy Reporting Scheme
the Australian Packaging Covenant voluntary code of practice.
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the Australian Ecolabel Program voluntary code of practice
Activity: Read
An example of environmental codes of practice (NSW): https://resourcesandgeoscience.nsw.gov.au/miners-and-explorers/rules-andforms/pgf/codes-of-practice2 forms/pgf/codes-of-practice2 A list of environmental codes of practice for industry (QLD): https://www.business.qld.gov.au/running-business/environment/industry-codes https://www.business.qld.gov.au/running-business/environment/industry-codes Codes of practices EPA (SA): https://www.epa.sa.gov.au/page/view_by_id/4010 https://www.epa.sa.gov.au/page/view_by_id/4010 The following website also has information on compliance: http://sustainabilityskills.net.au/what-is-sustainability/sustainability-practice/strategyand-management/compliance-requirements/ and-management/compliance-requirements/ Take any notes to summarise what you have read and keep for future reference.
Understanding the laws, standards and codes of practice can help when developing CSR policies so that any applicable compliances can be addressed. Organisational policy affecting CSR could include: •
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Workplace health and safety
Recruitment and selection
Codes of ethics and conduct.
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Future opportunities for socially responsible practices If an organisation is implementing CSR, then you will want to ensure that it is positioned for long-term viability and success. This will not only mean looking at the benefits, barriers and compliances but also future opportunities for socially responsible practices such as:
Create innovation
Engage stakeholders in corporate responsibility
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Create drivers for change
Accelerate the role of technology
Meet consumer expectations
Meeting new generation’s expectations.
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For example, an organisation may look toward future expansion and how they will integrate environmentally friendly buildings, technology or purchasing practices.
Image by Ricardo Gomez Angel on on Unsplash
CSR trends Today, businesses are judged on the decisions they make about their treatment of employees and customers and their impact on social issues. Issues such as diversity, equality, social justice and climate change become concerns that are incorporated into business strategies and brand identity as decision-makers attempt to create a positive impact. In the last few years, corporate social responsibility has become more important as consumers have started to recognise businesses can have a big impact on the environment and social issues affecting them. In a world where consumers can easily voice public outrage against businesses via social media and peer-to-peer platforms, maintaining corporate social responsibility has become critical to a brand’s success. (Source: https://online.vu.edu.au/blog/what-is-corporate-social-responsibility) https://online.vu.edu.au/blog/what-is-corporate-social-responsibility)
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Activity: Group work
Divide into small groups. Ensure you divide the work equally. Select one of the following case studies, or choose an organisation that you can research: https://www.emg-csr.com/category/best-practices-case-studies/ https://www.emg-csr.com/category/best-practices-case-studies/ You will be addressing the current pandemic for Covid-19 and an organisation’s corporate social responsibility. Relate your responses, where relevant. 1.
Write down a summary of the organisation (background, industry, number of employees, location, type of business, etc).
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Seek feedback from your trainer/assessor that the organisation that you have chosen is relevant for this activity.
Conduct further research on the organisation and the iindustry ndustry so that you c can an address the following:
What would be their drivers for CSR?
Explain the benefits of CSR for this organisation
Explain any barriers that could possibly relate to this organisation for CSR
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What are the applicable legislation, regulations and standards for CSR in relation to the location and industry of this organisation?
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Identify four future opportunities for socially responsible practices (you can relate this to Covid-19 and sustainability).
During all group work ensure that you:
Divide the work equally.
Use inclusive and collaborative techniques to cooperate and consult with others
Prepare information in a professionally structured workplace document, that use effective written communication and information that suits the audience and context.
Submit all work as professionally written documents within the timeframe allocated. Your trainer/assessor will provide your group with feedback.
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Topic 2: Corporate social responsibility policy – establishing a policy In this topic, we look at the different activities needed to establish a CSR policy for an organisation. This includes identifying and engaging with key stakeholders to develop CSR objectives and policy, developing a change management strategy, drafting and incorporating the social responsibility strategy into organisational systems, procedures and processes and then distributing documentation on the CSR strategy.
Key stakeholders The first step in developing a CSR policy is to identify key stakeholders. There can be various stakeholders associated with a CSR in an organisation. For exampe:
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Senior management Responsible for determining and implementing CSR policy and practices in the organisation.
Board of directors They are ultimately responsible the operation of the organisation and the public perception of the company and its values will be attributed to them.
Employees Employees will look to join and stay with organisations that align with their values.
Customers Customers may prefer organisations that are socially responsible. They may also be required to pay a premium price for the implemented CSR.
Suppliers Supplier may be required to adhere to the CSR policy (e.g. regarding emissions). Stakeholder engagement is a key element of CSR and achieving the triple bottom line. The triple bottom line can be used by organisations to help them move toward a more sustainable future. The tools help to measure, benchmark, set goals, improve and evolve toward a more sustainable model. Three categories make up the triple bottom line theory, but they are not separate entities. Triple Bottom Line works on the assumption that the corporation is a member of the moral community, and this gives it social responsibilities. This theory focuses on sustainability, and requires that any company
People
Prosperity
Planet
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weigh its actions on three independent scales: economic sustainability, social sustainability, and environmental sustainability. (Source: https://philosophia.uncg.edu/phi361-matteson/module-3-social-responsibility-professionalism-andloyalty/corporate-social-responsibility-and-the-triple-bottom-line/)) loyalty/corporate-social-responsibility-and-the-triple-bottom-line/
Activity: Read
The triple bottom line explained: https://www.era-environmental.com/blog/sustainability-management-triple-bottomline line Take any notes to summarise what you have read and keep for future reference.
Once you have identified the stakeholders you will need to then engage with them to consult on the information that you will need to inform the CSR strategy. Stakeholder engagement can include consultation, generating ideas and options, communicating information addressing barriers and resolving problems. The following table highlights some procedures that could be used for maximising engagement in CSR: Engagement
Strategies and techniques
Consultation
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Staff survey
Customer survey
Staff suggestion box
Brainstorming sessions
Staff suggestion box
Agenda item at weekly team meetings
Researching best practice
Blogposts
Company intranet
Email
Team meetings
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Generating ideas
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Communicating information
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Engagement
Strategies and techniques
Addressing barriers and resolving problems
Senior management commitment
Communication plan
Market research
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Activity: Read
Read the following wiki article on stakeholder engagement and CSR: https://en.wikipedia.org/wiki/Stakeholder_engagement https://en.wikipedia.org/wiki/Stakeholder_engagement Take any notes to summarise what you have read and keep for future reference.
You will also need to source information that will inform the CSR strategy. The following table outlines examples of both internal and external sources of information that would be relevant to a CSR framework including legislation, regulation, standard and codes of practice, organisational objectives, culture and current policies and practices. CSR information information
Legislation, codes of practice, regulations and standards
Information sources
Internet
Policies and procedures
Experienced staff
Strategic Plan
Company information sheet
Vision statement
Staff survey
Client survey
Company values
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Organisational objectives
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Organisational culture
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CSR information information
Information sources
Current CSR policies
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Company intranet
CSR policy and procedures
Recruitment and onboarding policies and procedures
CSR Policy and Procedures
Interview with executive management
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Current CSR practices
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Change management As part of a CSR strategy, you will need to develop change management provisions to address addr ess barriers, challenges, create effective communication and to engage all stakeholders in a shared vision and ownership to attain the organisational CSR goals and objectives. Change may occur within organisational policies, procedures, processes, systems and organisational structure. The best approach is to create a change management plan that includes:
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The purpose and reasons for the changes taking place The scope of the change (who it will affect, the impacts on policies, processes, procedures, job roles and structure)
The stakeholders involved in the change
Expected benefits
Milestones that will be achieved
A communication plan
Associated policies and procedures.
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The following change management techniques may be used by an organisation to ensure that CSR strategies are successful adopted into the organisation’s systems, processes and procedures:
Using frequent and open communication, consultation and engagement strategies
Training education, distribution of information and team meetings
Supporting middle managers to implement practices
Seeking input from a variety of stakeholders
Use detailed project planning.
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Activity: Watch
Watch the following embedded video on the main principles for change management.
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Video: https://www.strategy-business.com/article/rr00006 (04:50) https://www.strategy-business.com/article/rr00006 (04:50) Write down your key takeaways to reflect on what you have watched.
Activity: Read
Read the following article on CSR and change management: https://hbr.org/2019/01/how-csr-managers-can-inspire-other-leaders-to-act-onsustainability sustainability Take any notes to summarise what you have read and keep for future reference.
Activity: Group work
Divide into your project groups. Brainstorm and discuss the following:
How Covid-19 changes will affect an organisation’s culture, policies, procedures and the way in which it operates.
You can relate this to your chosen case study organisation.
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Make a note of the outcomes from the discussions and then share with your trainer/assessor in a group facilitated discussion.
Incorporating a social responsibility strategy
Image by Tyler Casey on on Unsplash Unsplash
As discussed in the previous topics, the strategy that an organisation chooses to implement must relate to, or consider:
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the context for CSR
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the organisational goals
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stakeholders
best practices
change management techniques.
CSR drivers
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expected benefits
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opportunities
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barriers
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The way a social responsibility strategy is incorporated into organisational systems, procedures and processes can define how successful CSR will be implemented. By providing a strategy that addresses all aspects of an organisation’s operations, CSR can be clearly defined, planned and communicated. Broadly, an organisation can incorporate social responsibility by:
Including in organisational values Develop over time with effective change management
Draw on skills and resources available
CSR Focus on lowering organisational environmental impact
Creating suitable initiatives and projects
Target talent t alent
For example:
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Using organisational values to create a socially responsible culture, such as health and wellbeing, training and education, diversity and inclusivity. o
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this could be by changing policies and procedures to include flexible working hours, parenting payments, working from home options or recruitment and selection procedures to be more diverse and inclusive.
Create projects that will be implemented by researching projects directly related to CSR. o
creating eco-friendly workspaces
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initiatives to be waste free, plastic free
promoting car-pooling or cycle to work initiatives
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Encouraging the younger generation to support and shape policies related to CSR.
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Modifying or developing new policies and procedures to incorporate CSR activities and initiatives, for example changing procurement policies to include buying sustainable products and using environmentally aware suppliers or procedures for saving energy in work practices.
Activity: Read
Read through what Woolworths Group are doing in 202 with their corporate responsibility strategy: http://crs.woolworthsgroup.com.au http://crs.woolworthsgroup.com.au Take any notes to summarise what you have read and keep for future reference.
and discuss discuss Activity: Research and
Find one company that has failed in their corporate responsibility strategy (you can find these by searching online). Write down the name of the organisation, a brief summary of its business and then outline why the CSR failed. What should have the organisation done to avoid this from happening? Discuss your findings and formulate into a summary that can be presented in a discussion facilitated by your trainer/assessor.
Distributing documentation Within the corporate social responsibility strategy, there will be a number of documents relating to policies, procedures, systems, compliance, regulations, best practice standards and initiatives. The following are some examples of typical documentation that could be distributed to stakeholders, external bodies or to publicise the strategy:
The CSR strategy
Corporate governance, such as value statements, mission statements, codes of conduct
Communication plans, change management plans
Sustainability, Workplace Health and Safety, Recruitment and selection policies, procedures, and practices
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Financial reports
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Codes of conduct and ethics Corporate practices, programs and initiatives for CSR activities
Guides, information, webcasts, podcasts or induction manuals
CSR reports.
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The distribution of documents may be via the organisation’s intranet, document management systems, direct email, through workshops, inductions, training and development, meetings and presentations or through a relevant and appropriate communication channel and platform depending on who needs the information.
Activity: Read
Read the following article to help your understanding the CSR Report: https://www.globalgiving.org/learn/csr-report/ https://www.globalgiving.org/learn/csr-report/ Take any notes to summarise what you have read and keep for future reference.
Activity: Group work
Divide back into your groups and review the previous activity undertaken and any feedback received. You are required to integrate four CSR practices into policies and procedures for goals relating to Covid-19 and sustainability in the workplace. Who would be the key stakeholders for CSR? Work with your team to develop CSR objectives that would align with the organisational goals. What CSR practices could be integrated into policies and procedures? Using a spreadsheet, demonstrate how an organisation can reduce their energy bill over a year, in relation to electricity used for computers and devices, air conditioning, kitchen equipment, office equipment, heating and lighting. Show an analysis of data and present in a graphical format that can be clearly understood by key decision makers. The purpose will be to show current electricity usage and how this can be reduced over time. You will need to research how to calculate electricity and forecast savings. Submit all work as professionally written documents within the timeframe allocated. !"#$%&'(&) +&%,-"% .)$/%)&$(-)&' 0-''/1/Q 887R8F? 0&#$'/%/&1K ;$%//$Q ;S>)/S C;N F???Q !"#$%&'(& T234 C46 7899: T 02.04; /% 0->/6 ?977@A
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Your trainer/assessor will provide your group with feedback.
Topic 3: Monitoring and evaluating the effectiveness effectivenes s of corporate social responsibility In this final topic, we cover monitoring and evaluating the effectiveness of CSR which includes conducting a review of CSR integration, evaluating CSR against organisational sustainability objectives and recommending improvements to CSR policy and practices.
Reviewing integration of CSR A good place to start in evaluating the effectiveness of CSR is to conduct a review of the success of its integration within the organisation. A review can include looking at collected performance data, metrics and benchmarks during monitoring, or feedback from relevant stakeholders. Monitoring activities take place during the implementation of a CSR strategy, while evaluation takes place after the it has been implemented. Setting up a monitoring and evaluation framework can support assessing how effective the project has been implemented, to what extent it has achieved the expected outcomes, challenges faced and any mitigation needed. Unsplash Image by Jon Tyson on Tyson on Unsplash
The framework should broadly contain the following:
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Clear C lear goals and objectives
Using key performance Using
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indicators and benchmarks to measure performance
H How ow both qualitative and quantitative data will be analysed and reported
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V Verifying erifying data is authentic, accurate, relevant, timely and complete
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Assignment of of roles and responsibilities responsibilities
Data D ata to be tracked and measured
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Data D ata collection tools and techniques to be used
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How information on the evaluation will be reported to stakeholders
The measures used to track performance and evaluate success should be identified in the framework so that lessons learned and recommendations for improvements can be made after the review. Some areas to measure could be:
revenue/profit
reputation
recruitment selection and retention
business relationships
community impact
sustainability/environmental performance
stakeholder satisfaction.
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For CSR monitoring, an organisation would need to identify specific objectives so that these can be evaluated against metrics that will demonstrate either the success or failure of a CSR strategy. Every area and strategy will contain different measures of success. Some of these could be:
using benchmarks against high performance companies implementing CSR
measuring CSR initiatives
using key performance indicators and metrics
using industry standards
digital media data analytics
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obtaining feedback
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seeking recognition for best practice. Measures should be SMART (Specific, Measurable, Achievable, Reliable and Time-bound). For example: A KPI used to measure recruitment and selection and retention could be: By 2023 we will have decreased staff turnover by 20%.
A KPI used to measure environmental performance could be: A 15% reduction red uction in e energy nergy a and nd utility bills over the next n ext six mo months. nths.
A benchmark could be to qualify or win a sustainability best practice award for CSR Survey to stakeholders requesting feedback on policies and procedures.
A review of organisational sustainability objectives against outcomes and results At the top level, these measures will allow an organisation to make improvements, focus on programs that need the most support, build upon the effectiveness of the CSR initiatives being implemented and identify where improvements are needed. The reviews conducted must be with the relevant people involved in the project, such as key decision makers, users of the system, senior management, project managers, admin staff. Activity: Read
Read the following article on benchmarking: https://www.nibusinessinfo.co.uk/content/measure-performance-and-set-targets https://www.nibusinessinfo.co.uk/content/measure-performance-and-set-targets Take any notes to summarise what you have read and keep for future reference.
Recommending improvements Through continual monitoring and evaluating CSR activities and how it has been integrated within the organisation, you can identify successes, challenges, barriers, opportunities, and improvements. The information collected from the review and evaluation process should identify what changes are needed to policies and practices to improve the social responsibility being integrated. For example, a review may show that outcomes and results are not meeting expected targets, so these need to be addressed and improvements recommended. !"#$%&'(&) +&%,-"% .)$/%)&$(-)&' 0-''/1/Q 887R8F? 0&#$'/%/&1K ;$%//$Q ;S>)/S C;N F???Q !"#$%&'(& T234 C46 7899: T 02.04; /% 0->/6 ?977@A
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Continuous improvement is a method that can be used to ensure that the organisation isn’t approaching CSR as a one-off event. There can be constant change, new trends, expansion, external environmental effects and market developments that encompasses a dynamic learning process. The Plan Do Check Act cycle (PDCA), is a systematic way to implement continuous improvement within an organisation. The standard steps within the PDCA model are as follows:
Plan: Establish objectives and processes required to deliver the desired results.
Do: Implement the process developed.
Check: Monitor and evaluate the implemented process by testing the results against the predetermined objectives
Act: Apply actions necessary for improvement if the results require changes.
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The improvements recommended could be to address barriers, resistance to meet social responsibility practices, addressing gaps due to change, development of new policies or practices, training and education, or making modifications to policy and practices that have not been effective. Activity: Read
Read the following article on evaluating the effectiveness of CSR: https://artemis.im/evaluate-your-csr-program-effectively/ https://artemis.im/evaluate-your-csr-program-effectively/ Take any notes to summarise what you have read and keep for future reference.
Activity: Group work
Divide back into your groups and review the previous activity undertaken and any feedback received. Discuss how you could review the integration of CSR for the organisation. How well do you think the organisation met their sustainability objectives? What improvements could you recommend for the organisation to CSR policy and practices based on the information you have researched? Submit all work as professionally written documents within the timeframe allocated. Your trainer/assessor will provide your group with feedback.
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