BSBCRT511 - V1.0 - Student Guide - ADLM.v1.0
August 12, 2022 | Author: Anonymous | Category: N/A
Short Description
Download BSBCRT511 - V1.0 - Student Guide - ADLM.v1.0...
Description
STUDENT GUIDE
BSBCRT511
DEVEL VEL OP CRI CRITIC TICA AL DE THINK ING IN OTHERS OTHER S Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 1 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Contents Overview
6
Topic 1: Assessing critical thinking skills in others
7
Topic 2: Training others in creative thinking
23
Topic 3: Developing others through application
32
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 2 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management Unit Summary This unit describes the skills and knowledge required to develop critical and creative thinking skills in others within w ithin a workplace context. The unit applies to individuals who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles. This unit applies to individuals who are typically responsible for leading teams. No licensing, legislative or certification requirements apply to this unit at the time of publication. Elements and Performance Criteria ELEMENT
PERFORMANCE CRITERIA
Elements describe the essential outcomes. outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element. element.
1.1 Research models of critical and creative thinking 1. Assess individual and team critical 1.2 Develop questions to identify individual and team and creative knowledge gaps thinking skills 1.3 Facilitate formal and informal learning opportunities for addressing identified gaps 1.4 Articulate key features of critical and creative thinking concepts to relevant personnel 2.1 Analyse current organisational systems to identify 2. Establish an gaps or barriers to critical thinking environment that encourages the 2.2 Develop processes that create a safe environment application of for critical and creative thinking approaches critical and 2.3 Facilitate opportunities for team members to apply creative thinking critical thinking skills to workplace prob problems lems 2.4 Provide feedback to team members on performance of tasks
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 3 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management ELEMENT
PERFORMANCE CRITERIA
3. Monitor and improve thinking practices
3.1 Collect and analyse feedback from individuals and teams on critical and creative thinking opportunities 3.2 Identify additional support required for teams and individuals 3.3 Develop recommendations for improvements in future learning arrangements according to relevant legislation and organisation policies
Foundation Skills This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in tthe he performance criteria. Skill Skill Learning
Description Description Transfers skills and knowledge to a variety of team development contexts Evaluates own performance and outcomes of learning processes to identify opportunities for improvement
Oral communication
Identifies and articulates ideas and requirements clearly and persuasively using techniques appropriate to audience and environment
Participates in a verbal exchange of ideas and elicits the views and opinions of others by listening and questioning
Researches, analyses and evaluates textual information, from a wide range of sources, to identify information relevant to systems that support critical thinking and learning l earning
Reading
Writing
Teamwork
Develops complex strategies using language and format appropriate to the audience and purpose
Looks for ways of establishing connections and building genuine understanding with a diverse range of people
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 4 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management Skill Skill
Description Description Uses inclusive and collaborative techniques to negotiate, influence and elicit the views and opinions
of a wide range of stakeholders Identifies implications of legal and regulatory responsibilities on own work
Initiative and enterprise
Planning and organising
Accepts responsibility for planning and implementing systems and strategies to achieve organisational goals,
negotiating key aspects with others Adheres to implicit and explicit organisationa organisationall policies and procedures, seeking advice from others if necessary
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 5 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Overview The Student Guide should be used in conjunction with the recommended reading and any further course notes or activities given by the trainer/assessor.
Application of the unit This unit describes the skills and knowledge required to develop critical and creative thinking skills in others within a workplace context. The unit applies to individuals who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles. This unit applies to individuals who are typically responsible for leading teams. No licensing, legislative or certification requirements apply to this unit at the time of publication. Learning goals Learning goals include:
You understand critical and creative thinking concepts and models to assess the critical thinking skills of individuals and teams.
You establish an environment that encourages the application of critical and creative thinking by developing processes and facilitating formal and informal learning opportu opportunities. nities.
You monitor and improve creative thinking practices through review of your own and other’s performance. performance.
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 6 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Topic 1: Assessing critical thinking skills in others We all make decisions and solve problems each day – in in both our personal lives and workplaces. Some decisions are quick and easy to make. Perhaps the problem you encounter is a familiar one that has a tried and tested solution. However, often times the solution to your problem is not straight forward and the decision you must make requires more than your intuition. Being able to think critically about an issue, decision or problem will help you and others arrive at the best solution sol ution or decision possible. It I t may even result in innovation. Did you know that critical thinking is a skill and can be learned and pract practised? ised? In fact, critical thinking is one of the most valued attributes employers consider when deciding whether to employ or promote a candidate. It is also listed as one of the most important skills required for jobs of the future. Whether you’re a manager, supervisor, entrepreneur or an employee you can make meaningful, innovative and competitive contributions to your workplace by thinking critically yourself and helping others do the same. As you develop and coach others in the workplace it’s important to assess their critical thinking ability, facilitate learning to address any gaps that may exist in their skill set and provide opportunities to apply what they’ve learnt. This topic addresses issues related to assessing the critical thinking skills of others.
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 7 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Figure 1: Learning cycle – topic topic 1 As part of this topic, you will be required to conduct research. Activity: Discuss Discuss Before we start investigating critical thinking in more detail, discuss different ways you can do research and the importance of using a wide range of information sources. If you’re unsure of how to reference your sources, ask for help. Your trainer will facilitate a discussion to consolidate your findings.
Characteristics Characte ristics of critical thinking As a start, let’s make sure you understand what critical thinking involves and how it can be used in the workplace. Critical thinking is when you deliberately and systematically think about a problem, situation or decision.
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 8 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Activity: Watch Watch Watch the following video on critical thinking. Video: https://www.yo https://www.youtube.com/wat utube.com/watch?time_cont ch?time_continue=122&v= inue=122&v=HnJ1bqXU HnJ1bqXUnIM& nIM& feature=emb_logo (02:30) feature=emb_logo Take notes and keep them for future reference. As a critical thinker:
you take other’s opinions and perspectives into account account
you use a variety of informatio i nformation n sources
you set aside any of your own personal opinions and biases
you are able to separate fact from fiction
you show empathy and creativity
you use foresight to consider the impact of your decision on the people and things
around you. Critical thinking, like communication and teamwork, teamwork, is a soft skill that is difficult to measure or prove. Even so, there are certain general characteristics associated with someone who thinks critically. At work, critical thinking helps individuals and teams approach unexpected problems or unfamiliar situations with confidence and make the best decisions possible.
Reflect Activity: Reflect Have you experienced critical thinking in a work or team environment? Why is it important to help others develop their critical thinking skills?
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 9 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
on Pexels Pexels Image by by Tim Gouw Gouw on Activity: Read Read the following blog posts that list examples of where critical thinking can be used in the workplace. ment.com/blog/18-examples8-examplesBlog 1: 1: https://www.insightassess https://www.insightassessment.com/blog/1 of-using-critical-thinking-in-business of-using-critical-thinking-in-business Blog 2: 2: https://credentials.deakin https://credentials.deakin.edu.au/4-examp .edu.au/4-examples-of-criticalles-of-criticalthinking-that-show-its-importance/ thinking-that-show-its-importance/ Take notes to summarise what you have read and keep them for future reference.
– Student Guide BSBCRT511 Develop | Page 10 of 39 39 V1.0: March 2021, Approved: QAC critical thinking in others | Page Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Activity: Read The article below provides a real example of how critical thinking is vital in the workplace. This particular situation shows how critical thinking was necessa necessary ry the distribution of a potential Pfizer vaccine for COVD-19. Read it and reflect on the many ways critical thinking formed part of the innovation process. process. Article: https://www.a Article: https://www.abc.net.au/ne bc.net.au/news/2020-11-11 ws/2020-11-11/coronavirus/coronaviruspfizer-vaccine-eskies/12871888 pfizer-vaccine-eskies/12871888
As you seek to address and improve the critical thinking skills of individuals and teams at work, always keep the benefits in mind to motivate and direct your efforts. It’s also helpful to reflect on the conseque consequences nces of neglecting critical thinking. Brainstorm Activity: Brainstorm Refer to the article about Pzifer’s vaccine distribution solution. In a group:
discuss how critical thinking benefitted Pfizer and what may have happened if they neglected to think critically.
brainstorm brainstor m general benefits of critical thinking as well as any potential consequences consequences for neglecting critical thinking at work.
Your trainer will facilitate a larger group discussion to create a comprehensive list of benefits and consequences.
Models of critical and creative thinking Critical thinking is a process that requires creativity. Oftentimes innovation (a new idea, thought or imagination in form of a product, device or method) occurs when creativity and critical thinking are combined. – Student Guide BSBCRT511 Develop | Page 11 of 39 39 V1.0: March 2021, Approved: QAC critical thinking in others | Page Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Activity: Discuss Discuss At first glance, critical thinking and creativity seem counterintuitive. In a small group, discuss the relationship between creativity and critical thinking. Your trainer will facilitate a larger l arger group discussion discussion to summarise the outcomes of your smaller group discussion.
Activity: Read Read Read the article about the origins of FedEx. log/2013/05/20/8-quotes/20/8-quotesArticle: https://www.logomaker.com/b Article: https://www.logomaker.com/blog/2013/05 for-small-business-from-fred-w-smith/ for-small-business-from-fred-w-smith/
Practical Activity: Practical Work together in small groups to discuss the article and answer the following questions: 1. What innovative idea did Frederick Smith develop? 2. How does FedEx illustrate the link between creativity and critical thinking? Discuss your answers with another small group to compare your ideas. Various models have been developed to guide and explain critical and creative thinking in a way that makes them an integral part of life.
– Student Guide BSBCRT511 Develop | Page 12 of 39 39 V1.0: March 2021, Approved: QAC critical thinking in others | Page Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Read Activity: Read Read the articles explaining various creativity and critical c ritical thinking models. http://www.directedcreat ctedcreativity.com/pages/W ivity.com/pages/WPModels.htm PModels.htmll Article 1: 1: http://www.dire Article 2: 2: https://hbr https://hbr.org/2019/10 .org/2019/10/a-short-guide-t /a-short-guide-to-building-youro-building-yourteams-critical-thinking-skills teams-critical-thinking-skills Article 3: https://louisville.edu/ideast oaction/about/criticalthinking ut/criticalthinking/framework /framework https://louisville.edu/ideastoaction/abo Article 4: 4: http://blogs http://blogs.oregonstat .oregonstate.edu/wicnews e.edu/wicnews/2017/11/2 /2017/11/29/critical9/criticalthinking-multiple-models-teaching thinking-multip le-models-teaching-learning/ -learning/
Activity: Research and discuss discuss Choose one creative or critical thinking model (either one of the examples from the articles above, or a different model you’ve identified yourself). Research the model including:
a description of the model
an example showing how the model can be applied in the
workplace. Summarise your research and then present it to a small group. Each group member will have a turn to present their research to each other. Take notes and keep them for future reference.
– Student Guide BSBCRT511 Develop | Page 13 of 39 39 V1.0: March 2021, Approved: QAC critical thinking in others | Page Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management Critical thinking concepts From your research, you will have discovered a number of features common to all models.
Discuss Activity: Discuss As a group, discuss which features of critical and creative thinking were found across a range of models. Take notes and keep them for future reference.
Regardless of the model or approach you follow as you develop critical thinking skills in yourself and others, general tips to help you along the way include:
keep your goal in mind
follow a process
take time
identify your biases
assess the facts of all available informat information ion
don’t be afraid to ask questions or to request feedback
think of as many ‘out-of‘out-of-the the box’ solutions as possible (don’t neglect
the obvious ones)
always consider the consequences consequences of each d decision ecision or solution.
Critical thinking requires the application application of a range of skills, including analysis, interpretation, reasoning, synthesis and evaluation.
– Student Guide BSBCRT511 Develop | Page 14 of 39 39 V1.0: March 2021, Approved: QAC critical thinking in others | Page Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Define Activity: Define Do research to define the terms as they apply to critical thinking in a workplace w orkplace context:
analysis
interpretation
reasoning
synthesis
evaluation.
Take notes and keep them for future reference.
The table below looks at the features of the above-mentioned skills in more detail and lists tool techniques associated with the skills. As you explore the table, keep your specific workplace or industry of interest in mind. Not all skills/tools are applicable to all workplaces. Skill
Description
Tools/tech Tools/techniques niques
Analysis
Analysis breaks the
issue/decision/problem
Gap analysis
Pareto principle
Cause-effect diagrams
SWOT analysis
Benchmarking
Financial analysis
Qualitative data interpretation
Quantitative Quantitat ive data interpretation
Statistical modelling
Surveys
into different parts, considers how they relate to one another and identifies any further actions that may be required. Interpretatio
Interpretation uses the
n
results of analysis to
form a view/ understanding/conclusi on of the situation. si tuation.
– Student Guide BSBCRT511 Develop | Page 15 of 39 39 V1.0: March 2021, Approved: QAC critical thinking in others | Page Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management Skill
Description
Tools/tech Tools/techniques niques
Graphical representation
Flow charts
Case comparison
Questioning
Inferring
CRAAP test
Reasoning
Reasoning outlines clarity of thought and rationale as you
navigate information. Synthesis
Synthes Synthesis is looks at the similarities, differences
and connections between a range of information sources and then combines them to make new ideas, solutions or alternat al ternatives. ives. Evaluation
Evaluation tests
ideas/information ideas/infor mation for
(currency, relevance, authority, accur
truth, relevancy and
acy, and purpose)
accuracy.
Spectrum of authority
Table 1: Fe Features atures of critic al thinking skills
Activity: Reflect Reflect Are there any specific tools/techniques relevant to your field of interest or workplace?
– Student Guide BSBCRT511 Develop | Page 16 of 39 39 V1.0: March 2021, Approved: QAC critical thinking in others | Page Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Activity: Read Read For more information on the various techniques applicable to critical thinking for specific workplace and industry situations, read the articles below: Article 1: 1: https://managementmania.com/en/analysesanalytical-techniques analytical-techniques https://www.formpl.us/blog/ ormpl.us/blog/data-interp data-interpretation retation Article 2: 2: https://www.f https://courses.lumenlea ses.lumenlearning.com/aust rning.com/austinccinccArticle 3: 3: https://cour learningframeworks/cha learningfra meworks/chapter/cha pter/chapter-7-critical-thinking-a pter-7-critical-thinking-andndevaluating-information/ evaluating-information/ Article 4: 4: https://www.reasoninglab.com/steps/
Activity: Research and discuss discuss Choose one of the critical thinking skills from this section (e.g. analysis). Do research to further summarise the skill as it relates to critical thinking and provide an example to show how one technique related to the skill (e.g. gap analysis) can be applied to a work situation. Share your research with a larger group in an appropriate format e.g. video link (your trainer will provide more information). Take notes from the research shared by other students.
– Student Guide BSBCRT511 Develop | Page 17 of 39 39 V1.0: March 2021, Approved: QAC critical thinking in others | Page Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Image by by Startup Stock Photos Photos on on Pexels Pexels
Assessing critical thinking in the workplace As you seek to develop critical thinking in others, start by identifying knowledge gaps for individuals and teams. Remember that no one thinks critically 100% of the time. Make sure you engage with the individuals in your team and make an effort genuinely understand their backgrounds, opinions and views. One way to identify limitations or areas needing improvement is to ask targeted questions. Activity: Read Read the article on “5 Whys”. Whys”. Article: https://www.mindtools.com/pag tools.com/pages/article/ne es/article/newTMC_5W.ht wTMC_5W.htm m https://www.mind Take notes and keep them for future reference.
– Student Guide BSBCRT511 Develop | Page 18 of 39 39 V1.0: March 2021, Approved: QAC critical thinking in others | Page Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Activity: Practical Practical In small groups, take turns to assess each other’s critical thinking gaps using five “why” questions. Remember that the answer to the first “why” question determines in the second “why” question.
Knowledge gaps related to critical thinking cover a broad range of issues, but may include:
the poor use of analytical tools/techniques tools/techniques
staff are unaware of the range of information sources available
individuals lack meaningful relationships with stakeholders
makes conclusion without considering all perspectives (i.e. synthesis trouble)
individuals allow bias to cloud their decisions.
Brainstorm Activity: Brainstorm Work together in small groups to brainstorm:
a few more examples of potential critical thinking knowledge gaps
collaborative and inclusive ways to engage with a diverse team.
Take notes to summarise what you have read and keep them for future reference.
Almost all processes and programs in an organisation are guided by organisational organisa tional systems and underpinne underpinned d by legislation, strategy, policies and procedures and available resources. – Student Guide BSBCRT511 Develop | Page 19 of 39 39 V1.0: March 2021, Approved: QAC critical thinking in others | Page Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management Any assessment of critical thinking within a team or for individuals at work must:
adhere to legislative requirements
support the organisation’s strategy and objectives objectives
follow existing policies and procedure proceduress
use available/assigned resources.
The information you obtain from legislation, policies and procedures and discussion with stakeholders will help you calculate the resources you require to develop critical thinking in others. Resources may include internal staff, external consultants/advisors, technology and finances. Legislative requirements Legislation and organisational policies/procedures are put in place to make sure everyone is as safe as possible and to ensure a successful outcome for the business or organisation. Workplace problems often occur due to a deviation from legislative and/or organisation policy/procedure frameworks. You need to identify any legislative obligations as well as existing organisational organisa tional policies and procedure proceduress applicable to critical thinking and workplace assessment and training.
Activity: Research Research legislation relevant to your workplace or industry of interest (such as mining, manufacturing, transport, building, education or health) that may be associated with critical thinking and training processes. You may consider:
Corporations Act
Workplace Health and Safety Acts (industry specific)
Privacy Acts
Corporate governance legislation
– Student Guide BSBCRT511 Develop | Page 20 of 39 39 V1.0: March 2021, Approved: QAC critical thinking in others | Page Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Chain of respons responsibility ibility llegislation egislation
Employment practises legislation
Reporting and compliance legislation
Natural justice and procedural fairness Take notes and keep them for future reference.
Organisational requirements Organisational policies and procedures often reflect legislative requirements and are used to implement strategy and objectives (i.e. the organisation’s views on critical thinking will be reflected in the policies and procedures). Activity: Explore Explore Explore a few of the policies on the website below and identify how they address critical thinking and/or training. Website: https://www.csusb.edu/policies Website: https://www.csusb.edu/policies
Develop Activity: Develop Assume you are a manager and have noticed a lack of critical thinking in the team you lead. Select any industry and job role applicable to your current work situation or area of interest and use what you’ve learnt in this section to: to: 1. Develop a set of questions to assess individual and team critical and creative thinking skills. 2. Establish any legislative requirements regarding creative thinking and/or training/ap training/application. plication. 3. Identify any policies and procedures that may impact how you approach the development of critical thinking in your team. – Student Guide BSBCRT511 Develop | Page 21 of 39 39 V1.0: March 2021, Approved: QAC critical thinking in others | Page Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management 4. List resources that may be required as you develop critical thinking in others.
on Pexels Pexels Image by by Pixabay Pixabay on
– Student Guide BSBCRT511 Develop | Page 22 of 39 39 V1.0: March 2021, Approved: QAC critical thinking in others | Page Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Topic 2: Training others in creative thinking
The effective use of creative and critical thinking in the workplace requires a supportive environment. This topic focuses on developing critical thinking in others through training, application and the establishment of appropriate organisational systems.
Figure 2: Learning cycle – topic 2
Organisational Organisatio nal barriers to critical thinking Sometimes, the strategy or objectives of an organisation are of such a nature that they create gaps or barriers to critical thinking.
Student Guide Develop | Page 23 of 39 39 – BSBCRT511 V1.0: March 2021, Approved: QAC critical thinking in others | Page Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Activity: Reflect Reflect Have you ever experienced a situation where your own creativity and critical thinking has been impeded by policies, procedures or your superiors? Are there any systems in your workplace or place of study that create barriers to critical thinking?
Activity: Read Read Read the articles that discuss organisational barriers to critical thinking. Article 1 (in particular paragraph 2.3): https://www.researchgate.net/profile/Jose_VargasHernandez/publication/267233547_Critical_Thinking_in_the_ Workplace_Characteristics_and_Some_Assessment_Tests/links/ 582c2c3708ae004f74afdda6.pdf https://www.marketing91.co keting91.com/barriers-to m/barriers-to-critical-criticalArticle 2: 2: https://www.mar thinking/ thinking/ Take notes and keep them for future reference.
Discuss Activity: Discuss In a group, discuss how organisational systems may create gaps and barriers to critical and creative thinking. By the end of the discussion, you should have a comprehensive list applicable to a variety of industries. Take notes and keep them for future reference.
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 24 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Activity: Practical Practical Think back to the article you read in topic 1 about FedEx. (https://www.logom https://www.logomaker.com/b aker.com/blog/2013/05/2 log/2013/05/20/8-quotes-for0/8-quotes-forsmall-business-from-fred-w-smith/)). small-business-from-fred-w-smith/ List any institutional/or institutional/organisationa ganisationall barrier barrierss to Frederick Smith’s creative and critical thinking.
Creating an encouraging environment It’s not enough to simply eliminate organisational barriers to critical thinking.
Reflect Activity: Reflect Reflect on the quote: “A good example is twice the value of good advice” (Albert advice” (Albert Schweitzer). How does this quote apply to leaders as they support and develop critical thinking in the workplace? To develop critical thinking in others, you are required to actively create an encouraging encourag ing environment to facilitate critical and creative thinking. A supportive environment includes:
appreciation of differences
openness to new ideas
diverse contributions
time to reflect
open and transparent communication
psychologicall safety for all employees. psychologica
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 25 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management We’ve already seen that organisational policies and procedures implement the organisation’s strategy and guide staff on how to act. As you seek to develop critical thinking in others, ensure that processes are developed to provide a supportive environment. Examples of such processes include:
detailed project scheduling
regular team meetings
templates that guide critical
methods
diverse teams
team building exercises
experimentation
information informatio n coll collection ection and
thinking processes
individual and team training
regular informal feedback
creative communication
transfer Activity: Brainstorm Brainstorm In a group, brainstorm more examples of processes that support critical thinking. By the end of the discussion, you should have a comprehensive comprehens ive list applicable to a variety of industries.
Read Activity: Read Read the article on why Google is consistently voted one of the best companies to work for: Article: https://www.inv https://www.investopedia.co estopedia.com/articles/inve m/articles/investing/0603 sting/060315/top-1015/top-10reasons-work-google.asp
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 26 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Practical Activity: Practical List the processes Google have put in place to facilitate critical and creative thinking. You may recall that critical thinkers make decisions based on information from a variety of sources. As you seek to develop processes that support critical thinking, make sure you source relevant information from a variety of sources too (and don’t forget to establish fact from fiction). This may include:
staff member contribution (e.g. what do the staff members suggest and request?)
best practice examples (e.g. who is leading innovation in your industry?)
legislative/organisational requirements (e.g. does safety compliance legislation dictate how things are done?)
best practice standards (e.g. are there any ISO standards applicable to analysis?)
client/customer client/cu stomer input (e.g. how do we best serve our customers to meet market demand and need?)
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 27 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
Fauxels on on Pexels Pexels Image by by Fauxels
BSB60420 Advanced Diploma of Leadership and Management Facilitating learning opportunities Learning in the workplace can take place both formally and informa informally. lly. Activity: Reflect Reflect Reflect back to the research you did on legislation (in topic 1). What are the legislative requirements for workplace training?
Formal learning opportunities that may take place at work are explained in the table below. Formal learning
Description
opportunity Online training courses
These can take place at any time using a range of desktop or hand-help devices. Often staff can access the course at a time convenient to them and demonstrate competency through an online quiz at the end of the course. E.g. online training course for staff to understand child safety requirements and legislation
Face-to-face Face-to-fac e workshops
These take place at a designated venue and time and is usually for two or more people. Face-to-face workshops can be facilitated by an external consultant or internally by other staff members. E.g. group training session for finance team to learn how to graphically represent infor information. mation.
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 28 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management Formal learning
Description
opportunity Team meetings
These may be regular or once-off occurrences where feedback is used as an opportunity for learning. E.g. asking a team member to present a particular piece of work they completed well.
Summary emails requiring
These are usually used when the learning
response
content is important but brief. An email summarise the content and staff are required to acknowledge that they’ve read the email. email. E.g. New legislative requirement relating to workplace safety.
Professional development
This is industry specific and required to maintain professional registrat registrations. ions. E.g. attending a breakfast with a guest speaker summarising Federal budget changes.
Table 2: Formal lea learning rning o pportun ities
Activity: Read Read Read the article on informal learning opportunities at work: Article: https://www.skillshub.com/info Article: https://www.skillshub.com/informal-learning-exa rmal-learning-examples/ mples/ Take notes and keep them for future reference.
Organisations should frequently consider and review the best industry relevant training practices on critical and creative thinking methods (the concept of “best practice” refers to good practices that have been proven to achieve successful results). Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 29 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management This is particularly necessary considering how quickly the use of technology is evolving. Read Activity: Read Read the articles on workplace learning and teaching critical thinking: https://elearningindust rningindustry.com/how-choose-t ry.com/how-choose-trainingrainingArticle 1: 1: https://elea methods-for-employees methods-for-employees Article 2: https://www.ncver.edu.au/__data/assets/file/0016/5632/cp0207.pdf https://www.mindtools.com/mn dtools.com/mnemlsty.html emlsty.html Article 3: 3: https://www.min Article 4: 4: https://wabis https://wabisabilearning abilearning.com/blogs/crit .com/blogs/criticalicalthinking/teaching-critical-thinking-skills thinking/teaching-critical-thinking-skills Take notes and keep them for future reference.
Practical Activity: Practical Think back to the critical thinking skills and associated techniques (analysis, interpretation, reasoning, synthesis, evaluation) you learnt about in Topic 1. Use the information from the articles you’ve just read (as well as any other relevant information from this course) to select the best ways to provide instruction for each of the skills. Compare your work with another student and discuss any differences you have (remember that critical thinking values differencess in perspect difference perspectives!). ives!). Your trainer will facilitate a group discussion to create a comprehensive comprehens ive list of best practices.
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 30 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Activity: Develop Develop Assume you are a manager and have noticed a lack of critical thinking in the team you lead. Select any industry and job role applicable to your current work situation or area of interest and use what you’ve learnt in this section to: to: 1. Choose two appropriate methods for critical thinking instruction (one informal opportunity and one formal opportunity). 2. Use each method to articulate critical and creative thinking concepts to team members (e.g. by PowerPoint presentation, roleplaying a team meeting or drafting an email). 3. Develop two processes relevant to your chosen industry and job role that will provide our tteam eam with a sa safe fe critical and creative thinking environment. 4. List the resources required to implement the developed processes.
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 31 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Topic 3: Developing others through application
Activity: Reflect Reflect How have you used critical thinking skills in this course so far?
“Knowledge is of no use unless you put it into practice.” - Anton Chekhov. This topic focuses on how to provide opportunities for individuals and teams to apply critical thinking skills to workplace problems.
Figure 3: Learning cycle – topic 3
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 32 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management Applying critical thinking at work Critical thinking may be used at work to complete existing, routine and non-routine activities that form part of a job description (for example, performing cash flow analysis prior to budget discussions). It can also be applied to solve problems (both the simple and hard ones).
Activity: Read Read One popular way to address problems using critical and creative thinking is to host a “hack -a-thon”. -a-thon”. Read the articles below for more information information:: Article 1: https://www.apa.org/science/about/psa/2020/03/hackathon Article 2: 2: https://b https://blog.bizzabo.com/ha log.bizzabo.com/hackathon-ideas ckathon-ideas
Think back to topic 1 where we explored the characteristics of critical thinking. The table below provides ideas on how to apply these characteristics at work. Characteristics
Application
Take other’s opinions and
perspectives into
Team meetings where everyone feels safe to contribute
account
Round-table discussion Round-table discussionss Suggestion box
Informal feedback
Surveys (internal and external)
Develop positive stakeholder relationships
Templates
Appropriate data access
Use a variety of information sources
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 33 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management Set aside any of your own personal opinions and
Disclosure require requirements ments
Debating sessions
Suggestion box
Brainstorming Brainstor ming sessions
Workplace competitions
Hackathons
Built into template templatess
Exposure to a range of environments (e.g.
biases and show empathy Show creativity
Foresight to consider the impact of your decision
on the people and things
visit to aged-care facility).
around you Table 3: Applying critical thinking characteristics
Activity: Brainstorm Brainstorm Brainstorm other ways to provide employees with an opportunity to apply critical thinking to solve workplace problems. As you brainstorm, consider the skills required for critical cri tical thinking (analysis, interpretation, interpretation, reasoning, synthesis and evaluation). Take notes and keep them for future reference.
Sometimes workplace problems can be so complex they are highly resistant to resolution. These These issues have been collectively named ‘wicked’ problems. The term ‘wicked’ in this context does not mean evil, but rather highlights the complexity of the issue. It’s very hard to solve wicked problems. Some even say these are problems that cannot be successfully or completely solved, so think carefully before asking your team to address a wicked problem.
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 34 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management Examples of wicked problems include:
balancing community safety with individual privacy
the potential for mass unemployme unemployment nt once robotics and artificial intelligence
(AI) become pervasive
protecting religious freedom and freedom of speech
maintaining reliable, secure and affordable electricity while meeting emissions
reductions targets
balancing Australia’s commercial and political interest interestss between China and the USA
food sustainability.
Activity: Practical Practical Work together in small groups to complete the tasks below. If possible, form a group with people who have a similar job to you or are interested in the same industry. 1. Write a list of: a. at least three tasks applicable to your workplace, or industry of interest that use critical thinking (think back to topic 1 when you read the bog posts providing examples of where critical thinking can be applied at work). b. at least three workplace problems relevant to your workplace or industry of interest. 2. For each of the tasks, state how you can provide opportunities for team members to apply critical thinking (use what you’ve learnt so far in this course to help you answer and be creative!). 3. Present your work to the larger group and seek feedback.
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 35 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management Reviewing team performance Workplaces need timely, accurate and constructive feedback in order to succeed. Provide constructive feedback to team members on their use of critical thinking as they perform given tasks. They can use the feedback to improve on future critical thinking. Feedback can be given informally (e.g. a quick discussion during lunch) or formally (e.g. as part of a performance review). Whether its informal or formal, general principles for clear feedback should be considered (see Figure 4). •
Clear
Brief
•
Targe Targeted ted or customised
Well-timed
Explanatory
Positive
•
•
•
•
there must be no ambiguity. The message must not be open to various interpretations.
it must be to the point without being curt or rude.
the communication needs to be crafted to suit the person or audience to whom the message is sent.
communication has to be regular and provided in a timely manner.
it should give the rationale for directions, instructions or information provided. the communication should seek to encourage and enthuse employees, where possible.
Figure 4: Clear communication
Activity: Read Read Read the article on how to deliver effective feedback in the workplace. Article: https://hub.highspeedt Article: https://hub.highspeedtraining.co.uk/fe raining.co.uk/feedback-in-theedback-in-theworkplace/ workplace/
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 36 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management Take notes and keep them for further reference.
Remember that as part of your feedback, identify any additional support required by the team or individual. Activity: Practical Practical Work together with another student. 1. Read through the work your partner completed in the “develop” activity previously previously in this topic (articulating critical and creative thinking concepts and developing processes to support critical thinking). 2. Using the suggestions for constructive feedback provided above, give feedback to your partner.
As part of your interaction with your team, it’s important that you continuously look for ways to establish connections and genuinely understand their needs, strengths, weaknesses and potential.
Reviewing own performance An easy way to measure the success of your efforts to develop critical thinking in others is to ask for feedback yourself. Activity: Reflect Reflect Reflect on the work you’ve done in this course and any feedback you’ve received. received. What did you do well? What can you improve on?
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 37 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Activity: Brainstorm Brainstorm Brainstorm as many ways you can think of to collect feedback from individuals and teams on the creative thinking opportunities you’ve provided. provided. Take notes and keep them for future reference.
It’s important to consider all feedback. Analyse it (for relevancy, accuracy and adherence to legislation and organisational policies) and develop recommendations for improvements in future learning arrangements. As you develop recommendations, collaborate and negotiate remembering that your ultimate goal is to develop critical thinking in others.
Activity: Reflect Reflect What do you think of when you hear the word “negotiation”? “negotiation”?
Activity: Watch Watch the video showing a negotiation scene. ch?v=0CdixDzE7I0 E7I0 (01:00) Video: https://www.youtube.com/wat Video: https://www.youtube.com/watch?v=0CdixDz
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 38 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
BSB60420 Advanced Diploma of Leadership and Management
Discuss Activity: Discuss As a group, discuss how the video you’ve just watched is similar AND dissimilar to workplace negotiation negotiation..
Activity: Read Read Read the articles on negotiation skills and techniques: https://www.skillsyouneed.com illsyouneed.com/ips/negot /ips/negotiation.html iation.html Article 1: 1: https://www.sk https://www.pon.harva on.harvard.edu/daily/neg rd.edu/daily/negotiation-skillsotiation-skillsArticle 2: 2: https://www.p daily/top-10-negotiation-skills/ daily/top-10-negotiation-skills/ Take notes and keep them for future reference.
Develop Activity: Develop Use any feedback you have received as part of the course to develop recommendations for improvements to your work (e.g. for the practical or develop activities). As you develop recommendations, meet with at least one person who provided you with feedback and practice negotiating the outcomes.
Student Guide – BSBCRT511 Develop critical thinking in others | Page | Page 39 of 39 39 V1.0: March 2021, Approved: QAC Internationall College of Tasmania Internationa T asmania Pty Ltd trading as: TasCollege RTO Code: 45352 | CRICOS Code: 03683K
View more...
Comments
