Bsbcmm401 Task 1 & 2 (Tal)

 

TASK 1

PRESENTATION PLAN 1

TITLE : Effective Communication in Workplace

1.0 INTRODUCTION

2.0 REASON FOR EFFECTIVE COMMUNICATION COMMUNICATION 2.1 To the Individual 

Client Relations     Job Satisfaction   Saving Time   Clarity   Chances For Promotion

2.2 To the Organization   Helps with Diversity   Global Business   Team Building   Employee Morale

3.0 SUGGESTIONS 3.1 Ways to Ensure that Communication is Done Effectively   Develop Basic Skills   Feedback   Monthly Meetings 

  Clarity and Brevity 1

 

  Use Technology 

3.2 Ways to Develop Effective Groups In Organizations   Listening   Non-Verbal Communication   Managing Stress   Emotional Awareness

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WRITTEN REVIEW 1

Effective communication takes preparation, practice, and persistence. There are many ways to learn communication skills; the school of experience, or “hard knocks,” is one of them. But in the business environment, a “knock” (or lesson learned) may come at the expense of your credibility through a blown presentation to a client. The classroom environment, with a compilation of information and resources such as a text, can offer you a trial run where you get to try out new ideas and skills before you have to use them to communicate effectively to make a sale or form a new partnership. Listening to yourself, or perhaps the comments of others, may help you reflect on new ways to present, or perceive, thoughts, ideas and concepts. The net result is your growth; ultimately your ability to communicate in business will improve, opening more doors than you might anticipate.  As you learn the material m aterial in this text, each part will contribute to the whole. The degree to which you attend to each part will ultimately help give you the skills, confidence, and preparation to use communication in furthering your career. We all share a fundamental drive to communicate. Communication can be defined as the process of understanding and sharing meaning. You share meaning in what you say and how you say it, both in oral and written forms. If you could not communicate, what would life be like? A series of never-ending frustrations? Not being able to ask for what you need or even to understand the needs of others? Being unable to communicate might even mean losing a part of yourself, for you communicate your self-concept— self-concept—your sense of self and awareness of whom you are— are — in many ways. Do you like to write? Do you find it easy to make a phone call to a stranger or to speak to a room full of people? Perhaps someone told you that you don’t speak clearly or your grammar needs improvement. Does that make you more or less likely to want to communicate? For some, it may be a positive challenge, while for others it may be discouraging. But in all cases, your ability to communicate is central to your self-concept. Take a look at your clothes. What are the brands you are wearing? What do you think they say about you? Do you feel that certain styles of shoes, jewelry, tattoos, 3

 

music, or even automobiles express who you are? Part of your self-concept may be that you express yourself through texting, or through writing longer documents like essays and research papers, or through the way you speak. On the other side of the coin, your communications skills help you to understand others— others —not just their words, but also their tone of voice, their nonverbal gestures, or the format of their written documents provide you with clues about who they are and what their values and priorities may be. Active listening and reading are also part of being a successful communicator. Effective communication is a vital tool for any business owner. Your success at getting your point across can be the difference between sealing a deal and missing out on a potential opportunity. You should be able to clearly explain company policies to customers and clients and answer their questions about your products or services. It is crucial to communicate effectively in negotiations to ensure you achieve your goals. Communication is also important within the business. Effective communication can help to foster a good working relationship between you and your staff, which can in turn improve morale and efficiency.

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PRESENTATION PLAN 2

TITLE : HAZARD AWARENESS AT WORKPLACE

1.0 INTRODUCTION

2.0 OBJECTIVE

3.0 TYPES OF HAZARDS

4.0 HIERARCHY OF CONTROLS 4.1 Enggineering Control 4.2 Administrative Controls 4.3 Personal Protective Equipment (PPE) Controls

5.0 HAZARD AND CAUTION SIGNS

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WRITTEN REVIEW 2 

Occupational accidents are accidents that occur in spatial, chronological and causal connection with the insured occupation or ttraining raining course. Also covered are accidents occurring in association with access ways and other activities related to the insured occupation or training course. Some accidents that involve persons who do not actually have accident insurance are defined as occupational accidents. These include accidents that occur when rescuing another person at risk of death or during blood donation, and accidents that occur to members and affiliated members of relief agencies while they are deployed. People working in different types of job obviously face a range of different hazards. An accident is an unwanted event that is never scheduled or planned. Many factors contribute to accidents occurrence; significant losses and even bodily injury can result following each incident. These basic facts are well understood, yet accidents continue to occur, property damage accumulates, work schedules remain interrupted, and injuries reduce personal income. The most commonly cited workplace hazards involved in accidents/illness were manual handling, sitting for long periods and the handling of harmful substances More than 2 million people believed that their current or previous type of work had caused them to suffer an illness or made a previous illness worse.  All accidents accidents are caused. They are the result of human error, and they involve unsafe behavior or an unsafe condition, or a combination of both. Process improvement opportunities are always identified identi fied following an accident, and prompt corrective measures are scheduled. Unfortunately, the inherent ability of the environment or behavior that initially caused the accident is seldom addressed in its entirety. Thus, we wait for the next accident in order to identify the next required corrective action. Hindsight has future value, but only after the accident occurs. The opposite of hindsight is foresight. With foresight, you identify accident potentials; with hindsight, you investigate accidents. Let us consider the value of each. 6

 

TASK 2 - WRITTEN ASSESMENT / REPORT

QUESTIONS 1 Describe when you would use the following presentation methods. Verbal Presentation

 A verbal presentation presentation is a great tool to establish and extend your business. business. But a random extempore must be avoided. A full preparation with multiple rehearsals is what makes a speech attractive and purposive.

Video Presentation

Presentation programs for preparing and delivering online video presentations have a place in educational instruction. They enable presentation of teaching materials in the form of a slide show. Among such packages Microsoft PowerPoint is the most widely used in instructional contexts.  Storyboards

 A storyboard storyboard is a visual outline for your video. It's made up of a series of thumbnail thumbnail images that convey what happens in your video, from beginning to end. It also includes notes about what's happening in each frame. A finished storyboard looks like a comic strip. Storyboards can be simple or complex.

2

Detail 5 different presentation aids, and how they can benefit your presentation.

Charts

 A chart is commonly commonly defined defined as a graphical graphical representatio representation n of data (often (often numerical) numerical) or a 7

 

sketch representing an ordered process. Whether you create your charts or do research to find charts that already exist, it is important for them to exactly match the specific purpose in your speech. Graphs Strictly speaking, a graph may be considered a type of chart, but graphs are so widely used that we will discuss them separately. A graph is a pictorial representation of the relationships of quantitative data using dots, lines, bars, pie slices, and the like. Graphs show the variation in one variable in comparison with that of one or more other variables. Where a statistical chart may report the mean ages of individuals entering college, a graph would show how the mean age changes over time. A statistical chart may report the amount of computers sold in the United States, while a graph will show the breakdown of those computers by operating systems such as Windows, Macintosh, and Linux. Public speakers can show graphs using a range of different formats. Some of those formats are specialized for various professional fields. Very complex graphs often contain too much information that is not related to the purpose of a student’s speech. If the graph is cluttered, it becomes difficult to comprehend. Representations In the world of presentation aids, representations is the word used to classify a group of aids designed to represent real processes or objects. Often, speakers want to visually demonstrate something that they cannot physically bring with them to the speech. Maybe you’re giving a speech on the human brain, and you just don’t have access to a cadaver’s brain. Instead of bringing in a real brain, you could use a picture of a brain or an image that represents the human hum an brain. In this section we’re going to explore four common representations: diagrams, maps, photographs, and video or recordings. Diagrams Diagrams are drawings or sketches s ketches that outline and explain the parts part s of an object, process, or phenomenon that cannot be readily seen. Like graphs, diagrams can be 8

 

considered a type of chart, as in the case of organization charts and process flow charts. Maps

Maps are extremely useful if the information is clear and limited. There are all kinds of maps, including population, weather, ocean current, political, and economic maps, but you should be able to find the right kind for the purpose of your speech. Choose a map that emphasizes the information you need to deliver.  

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Describe 2 different evaluation techniques you could use to evaluate your presentation. State the benefits of each techniques detailed.

 Action research research This is a type of informal, qualitative, interpretive, reflective and experimental methodology where participants collaborate in order to bring about positive change.

Focus group interviews These is an unstructured group interview technique where generally 8 to 12 people are brought together, under the guidance of a trained interviewer, to focus on a specific concept, product, or subject. The group dynamics generate ideas and provide insights into audience reactions and perceptions.

4

Describe the benefits and limitations of the following presentation strategies.

Case Studies Benefits

Limitations

Their flexibility: case studies are popular The challenge of generality: At the same for a number of reasons, one being that time, given their specificity, care needs to

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they can be conducted at various points be taken when attempting to generalise in the research process. Researchers are from

the

findings.

While

there’s

no

known to favour them as a way to inherent flaw in case study design that develop

ideas

for

more

extensive precludes its broader application, it is

research in the future – future  – pilot  pilot studies often preferable that researchers choose their take the form of case studies. They are case study sites carefully, while also also effective conduits for a broad range basing

their

of research methods; in that sense they research

analysis

findings

within

that

existing

have

been

are non-prejudicial against any particular generated via other research designs. No type of research  –   –  focus groups are just design is infallible but so often has the as welcome in case study research as are

questionnaires

or

claim against case studies been made,

participant that some of the criticism (unwarranted

observation. Capturing

and unfair in many cases) has stuck. reality: One

of

their

key Suspicion of amateurism: Less partisan

benefits is their ability to capture ‘lived researchers might wonder whether the reality’. As they put it, case studies have case study offers the time and financethe potential, when applied successfully, strapped researcher a convenient and to ‘retain more of the “noise” of real life pragmatic

source

of

data,

providing

than many other types of research’. The findings and recommendations that, given the nature of case studies, can neither be

importance of ‘noise’ and its place in research

is

especially

important

in confirmed nor denied, in terms of utility or

contexts such as education, for example veracity. in schools where background noise is unavoidable. Educational contexts are always complex, and as a result it is difficult

to

exclude

other

unwanted

variables, ‘some of which may only have real significance for one of their students’. students’ . Demonstrations  Benefits

Limitations 10

 

You can purposefully demonstrate why Demonstrations within visual art usually NOT to do something.

require

equipment

organizations

might

and not

some

have

these

resources.  Activates prior knowledge  Activates knowledge from previous previous Your materials and tools might not work lessons. and you might have technical difficulties. Discussions  Benefits

Limitations

Spirit of tolerance is inculcated.

Those

with

poor

writing

skills

are

disadvantaged. Learning is made interesting.

Lack

of

facial

cues

can

lead

to

misunderstanding. Group and / or pair work Benefits

Limitations

Gives learners more speaking time.

Decision making takes time.

Gives them a sense of achievement when No Individual thinking. reaching a team goal. Questioning Benefits

Limitations

Response choice can clarify the question May not have the exact answer the text for the respondent. respondent wants to give. Improves consistency of responses.

Respondents may select answers most similar to true response, even though it is different.

Simulations and Role Play Benefits

Limitations

When an individual individual participates in a role- Role-play and simulation simulation take a lot of time

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playing scenario, she is demonstrating especially if they include preparation and the way that she would actually handle a

follow-up work. It also depends on the

similar situation in real life. Role playing ability of the class to perform the tasks. allows much of the hypothetical nature of The teacher thus has to know the class training to be removed, so that the leader

well so as to assign the workers activities

of the session can see how staff react to suit their abilities. Time constraints are and can make notes on each employee’s

especially felt in examination classes

level of competence. Trainers can work which have a set syllabus to follow and to with

individuals

on

their

particular complete.

weaknesses. For

role-play

and

simulation

to

be The lack of space and the large number

successful, 100% participation from the of workers can make the organization of workers

should

take

place.

The the activities difficult. Noise level will also

discussions require a great deal of mental be high especially, if the size of the workplace

activity as each workers tries to express

is

small

thus

making

himself to show his understanding and to concentration difficult. Monitoring of the different groups may also be a problem.

relate what is being said with his own opinions. Thus opportunities to generate language use arise.

5

List and describe 4 different regulatory obligations you must follow in when preparing for and delivering presentations within your workplace. Each item must cover a different legislative / regulatory obligation.

The Occupational Safety and Health Act (OSHA)

Your legal obligations to provide a safe work environment for your employees arise primarily from a federal law known as the Occupational Safety and Health Act (OSH  Act). OSHA was enacted in 1970 to address the uneven patchwork patchwork of state laws regarding workplace safety, and to respond to the growing number of serious injuries and deaths occurring in the workplace. OSHA is administered by the Department of 12

 

Labor under the direction of the Assistant Secretary of Labor for Occupational Safety and Health. Education Act 2004

This Act is relevant to those organisations providing services to schools. It outlines the principles of high-quality education, and regulates non government schools. Associations Incorporation Act 1991

Incorporation is voluntary. It is a system of registration that gives organisations legal status and places certain legal responsibilities upon them. It is suggested that groups considering incorporation review the legislation and associated supporting information before making a decision to incorporate. Discrimination Act 1991

The principle purposes are to eliminate, as far as possible, discrimination and sexual harassment, and to promote recognition and acceptance within the community of the principle of equality of opportunity for all people and the equality of men and women.  According to this Act it is an offence to discriminate discriminate against someone in recruitment, recruitment, employment, training or provision of services on the basis of the groups specified in the  Act. This includes includes sex, religion, religion, race, disability, disability, and age. age. 6

Provide 10 tips you would give someone on how to communicate effectively whilst delivering a presentation within their workplace.

1. Preparation, preparation, preparation  

There is no easy way out. Giving a excellent presentation is all about the preparation that goes into it, and this theme applies to every single aspect you include in your presentation. 2. Think audience 

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When you are preparing your presentation, there is one thing you should always keep in the back of your mind: the audience. The sole purpose of a presentation is to communicate whatever you have to say to an audience. 3. Communicate 

 A presentation presentation is never a one way way communication, communication, despite despite the fact that that you are the only one speaking. Communication is always two ways. Although you do not want your audience interrupting your speech, make it engaging: look at the audience, speak to the whole audience. Your audience wants to be spoken to. Ask rhetorical questions, use short pauses when you are, for example, changing the subject or moving on to another topic. Rhetorical questions will often raise the audience awareness as do pauses. Don’t hide behind a computer, a paper, or a desk. 4. Prepare the little things 

There is truth in the old saying “It’s the little things that count”. Often when we are preparing a presentation we prepare the content, the slides, the general story line, but it is often the little things that catch us off guard. 5. Structure your presentation 

The purpose and content needs to be carefully considered. How much detail can you cover in the allotted time? Going back to a point made earlier, what does your audience already know about your topic? What do they need to know, and more important, what is your take-home message? What do you want your audience to remember? 6. Finding your voice 

 Although there are general rules and structures, structures, it is important to find your own voice. Know your strengths and weaknesses. For most of us, giving a presentation is a learning process and definitely not something we do on a daily, weekly or even monthly

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basis. 7. Do not read or read like you mean it.  

When giving a presentation, from a communication perspective, speaking is always better than reading. However, when you find yourself in the situation where you are going to read, there are a few techniques you can use to make it more enjoyable for the audience (remember your audience). 8. Non-verbal communication 

There is a lot to say about non-verbal communication, but what to do with you hands is the focus of this point. There are of course cultural differences as well as individual differences, but in general we use the motions of our hands and arms to support the content of our speech. Our hands also seem to get in the way when we are giving presentations. 9. Slide design 

 Another ten tips tips could be devoted devoted on good slide design, design, but not this time. One essential essential criteria to remember is, however, the following: don’t put anything on a slide (text, images, pictures, tables, and graphs) if you are not going to talk about them, or mention them. It will only confuse your audience (unless they are either part of the template, or faded in the background). 10. Practice, practice, practice 

Practice and time your presentation. Practice delivering you speech out loud. Record your presentation using the record tool available in PowerPoint. Practice delivering you presentation to an audience, for example, your peers. If you don’t have an audience, practice in front of a mirror.

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