BP040 Current Process Model

AIM

BP.040 CURRENT PROCESS MODEL

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Creation Date:

May 17, 1999

Last Updated:

May 28, 1999

Document Ref:



Version:

DRAFT 1A

Approvals:

BP.040 Current Process Model

Doc Ref: May 28, 1999

Document Control Change Record 8

Date

Author

Versio n

Change Reference

17-May99



Draft 1a

No Previous Document

Reviewers

Name

Position

Distribution

Copy No.

Name

Location

1 2 3 4

Library Master

Project Library Project Manager

Note To Holders: If you receive an electronic copy of this document and print it out, please write your name on the equivalent of the cover page, for document control purposes. If you receive a hard copy of this document, please write your name on the front cover, for document control purposes.

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(v. DRAFT 1A )

Open and Closed Issues for this Deliverable Company Confidential - For internal use only

BP.040 Current Process Model

Doc Ref: May 28, 1999

Contents

Document Control.......................................................................................ii Enterprise Process Model............................................................................1 Core Process Models...................................................................................2 Process Flow Diagrams...............................................................................4 Event Catalog ............................................................................................5 Descriptive Overview for .................5 Event Catalog for ..............................6 Process Descriptions for ...................7 Process Relationships for ..................7 Performance Measures...............................................................................8 Open and Closed Issues for this Deliverable...............................................9 Open Issues...........................................................................................9 Closed Issues.........................................................................................9

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(v. DRAFT 1A )

Open and Closed Issues for this Deliverable Company Confidential - For internal use only

Doc Ref:

Enterprise Process Model Q u a l it y P l a n

F in a n c i a l R e p o r ts

E n t e r p r is e : E n t e r p r i s e

D e s c rip tio n : E n te rp ris e P ro c e s s D ia g r a m

U p d a te d B y : O r a c le C o r p o r a tio n P r o d u c t s / S e r v ic e s

12 M ay, 1999

EM

R e q u e s t s f o r P r o d u c t s / S e r v ic e s

IT

E n t e r p r is e M anagem ent

M a r k e t D a ta / Id e a s

I n f o r m a t io n S e r v ic e s

I n fo rm a tio n T e c h n o lo g y M anagem ent

C o n s u m e rs

R e v . 2 .0

Q M Q u a li t y IT P l a n

Q u a li t y M anagem ent

S t r a t e g i c O p e r a t io n P l a n

C u s to m e rs

I n v o ic e s

P r o b le m R e s o l u t i o n

E m p lo y e e s P ro b l e m s / S u p p o r t Is s u e s

P a y m e n ts S a le s O r d e r s

P r o d u c t D e v e lo p m e n t Q u a l it y D a t a

Labor

W ages

HR

SM

H u m a n R e s o u rc e M anagem ent

S a le s & M a rk e t M anagem ent S a le s C o m m i s s i o n D a t a

O F C u s t o m e r I n f o r m a t io n S a le s O r d e r F e e d b a c k F o re c a s t D a ta

PD

O r d e r F u lf i ll m e n t

In v o ic e D a ta

E n g in e e rin g C hang e O rd e r D e s ig n

S a le s O rd e r D a ta M a t e r i a l S o u r c e R e q u ir e m e n t s

P a y a b le s / P a y m e n t s I n v o ic e f o r P aym ent

F i n a n c ia l M anagem ent

P o s t - S a le s S e r v ic e

P o s t S a le s Q u a li t y D a t a

ATP/ C TP

C o ll e c t io n D a t a

FM

PS

P r o d u c ts / C o m p o n e n t s

L a b o r A v a il a b il i t y L a b o r R e q u ir e m e n t s P a y r o ll D a ta

P ro d u c t D e s ig n F e e d b a c k C o r r e c ti o n T o P r o d u c t D e s i g n

P ro d u c t D e v e lo p m e n t

PR

PF

M M

P la n n in g a n d F o re c a s tin g

P ro c u re m e n t

R a w M a t e r ia ls & W I P

M a t e r i a ls M anagem ent

F in is h e d G o o d s

M a t e r ia l R e q u i r e m e n t s

E x te rn a l R e p o rts

O P O p e r a t io n s

O p e r a t io n s Q u a lit y D a t a

T r a n s p o r t a t io n P la n

P r o d u c ts ( D r o p S h ip )

C a r r ie r

P i c k i n g / S h i p p in g D a t a

E x te rn a l R e p o r ts

E n g in e e r i n g C h ange R eq uest

M a t e r ia l Q u a l i ty D a t a

S to c k h o ld e r s

S u p p lie rs

M a t e r ia ls / S u p p l ie s

P u rc h a s e O rd e r s

R e g u la to ry / S t a t u t o r y A g e n c ie s

P a y m e n ts S h i p p e d S a le s O r d e r s C o s ts P o s t S a l e s B i l l in g a n d C o s t i n g D a t a

S t a tu t o r y / R e g u l a t o r y R e p o r t in g

Legend: E vent

T e m p o ra l Event

P ro c e s s S te p

M anu al P ro c e s s S te p

A u to m a te d P ro c e s s S te p

E x p a n d a b le S u b -p r o c e s s

D e c is io n

D a ta S t o r e

E x te rn a l A g e n t

N a v ig a t i o n C o p y r ig h t © 1 9 9 8 O r a c l e C o r p o r a t io n , A l l r i g h t s r e s e r v e d

File Ref: 65544410.doc

(v. )

Open and Closed Issues for this Deliverable Company Confidential - For internal use only

Doc Ref:

Core Process Models

File Ref: 65544410.doc

(v. )

Open and Closed Issues for this Deliverable Company Confidential - For internal use only

Doc Ref:

O F : O r d e r F u lfi llm e n t

D e s c r i p t io n : O r d e r F u l f i l l m e n t P r o c e s s D i a g r a m

C re a to r : O r a c le C o rp o r a tio n C o n fi g u r e d O rd e r

5 /1 2 /9 9

C u s t o m e r R e tu rn s R e q u e s t Is s u e R M A

Is s u e C o n tr a c t

EM

O r d e r A c k n o w le d g m e n t

IT

QM I n f o rm a t io n T e c h n o lo g y M anagem ent

E n t e r p r is e M anagem ent

S a le s O r d e r s

Q u a l ity M anagem ent

I n v o ic e s

C u s to m e rs

P a y m e n ts

R e q u e st fo r Q u o t a t io n A c c e p t/ D e c l in e Q u o ta t i o n

Q u o t a t io n

O F - O r d e r F u l f ill m e n t

O FOR DSPEC F

P r o m o t io n s

O FORD ENTSC

O rd e r S p e c if i c a t i o n & C o n f ig u r a t i o n

OFC ON TADM N

O rd e r E n try & S c h e d u lin g

O r d e r V a l id a t io n

A p p r o v e d C o n tr a c t C o n tr a c t

C o n tra c ts A d m in i s t ra t i o n

S a l e s O r d e r In f o r m a t i o n C o n tr a c t

N e w C o n t r a c t In fo rm a ti o n R e p l a c e m e n t P r o d u c t I n f o r m a t io n

HR

SM

H u m a n R e s o u rc e M anage m ent

PD

C u s t o m e r In f o r m a t io n

S a le s & M a r k e t M anag em ent

PS

P ro d u c t D e v e lo p m e n t

O r d e r B o o k D a ta

P o s t S a le s S e rv ic e

S a le s O r d e r F e e d b a c k

O FCU STRTR N C u s to m e r R e t u r n C r e d it

O F IN V C O LC T In te r n a l R e q u i r e m e n t s

C r e d i t H o ld s & R e f u n d s

R M A D a ta R e c e ive d R M A Ite m

R e p a i r In f o r m a t i o n

I n v o ic in g & C o ll e c t io n

D r o p S h ip m e n t R e q u i r e m e n ts

C u s to m e r R e t u rn s

O r d e r I n fo r m a ti o n S h i p p i n g In fo r m a t i o n

C re d it A p p ro v a l

R e c e i v a b le s B a la n c e s I n v o ic e D a t a W r it e O f f ' s / C a s h A p p li c a t io n C o l l e c ti o n D a t a C u s t o m e r R e t u r n C r e d it R e le a s e d P r o d u c t E s t im a t e d C o s t s

+ / - S a l e s O r d e r A d ju s t m e n t

FM

D em and M anage m ent P o li c i e s

PR

F in a n c i a l M anag em ent

PF

M M

P la n n i n g a n d F o re c a s tin g

D e m a n d D a ta

P r o c u re m e n t

O P

M a t e r i a ls M anagem e nt

S h i p p in g D a ta

O p e r a t io n s

S h ip p in g D a t a

S a le s O r d e r D a t a A T P /C T P P r o m is e A T P /C T P R e q u e s t C o n t ra c t D a t a P r o d u c t I n s ta ll D a ta C o n fi g u r e d S a l e s O r d e r P ro d u c t In f o r m a t i o n

E m p lo y e e s

C o n su m e rs

S to c k h o ld e rs

R e g u la t o ry / S t a t u t o r y A g e n c ie s

S u p p lie rs

C a r r ie r

Legend: Event

Te m p o ral E ven t

P r o c e s s S te p

M anual P r o c e s s S te p

A u to m a t e d P r o c e s s S te p

E xp a n d a b le S ub-proc es s

D e c is io n

D a ta S to r e

E x t e r n a l E n t it y

N a v ig a t i o n

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(v. )

Open and Closed Issues for this Deliverable Company Confidential - For internal use only

Doc Ref:

Process Flow Diagrams D ra w in g 2

O F 1 0 6 9 : E n te r O rd e rs

D e s c rip tio n : T h e p r o c e s s o f ta k in g c u s to m e r o r d e r s a n d e n te r in g th e m o n to th e s y s te m .

O F 1 0 6 9 .1 O rd e r S u b m it te d

O F 1 0 6 9 .2

D e t e r m in e w h e t h e r t h is is a n e w c u s to m e r

I s th is a n e w c u s to m e r?

O F 1 0 6 9 .3

E n t e r th e o rd e r

E n te r C u s to m e r In fo

O F 1 0 6 9 .4

V e r if y o r d e r p ric e s

E n te r O r d e r s

U p d a t e d B y : O r a c le C o r p o r a tio n

O F 1 0 6 9 .5

V e r ify p a y m e n t te r m s

E n te r O rd e rs

V e r if y c u s t o m e r 's ta x s t a tu s

E n te r O r d e r s

E n te r O r d e r s

12 M ay, 1999

O F 1 0 6 9 .6 V e r if y t h e c u s t o m e r's p u rc h a s e o rd e r has been o b ta in e d

R e v . 2 .0

O F 1 0 6 9 .7 Is P O o n file ?

Yes

V e r if y t h a t s a le s o rd e r m a tc h e s PO

Customer Service Representative

No

O F 1 0 6 9 .8 D e t e r m in e w h e t h e r o r d e r is b e in g s h ip p e d t o a n o th e r c o u n t r y

I s th is a n in t e rn a t i o n a l s h ip m e n t?

Yes

O F 1 0 6 9 .9

O F 1 0 6 9 .1 0

D e te r m in e w h e t h e r a le t t e r o f c re d i t is o n fi le

V e r if y t h a t a v a li d e x p o r t lic e n s e i s o n f ile

I s a v a l id e x p o r t lic e n s e o n file ?

N o

O F 1 0 6 9 .1 1 S u b m it e x p o r t lic e n s e to a p p r o p ria te agency

N o No

O F 1 0 6 9 .1 2 D e t e r m in e w h e th e r a n y o th e r h o ld s s h o u ld b e p la c e d o n th e o rd e r

D o a n y h o ld s a p p ly t o t h is o rd e r?

N o

N o

Yes

O F 1 0 6 9 .1 3

O F 1 0 6 9 .1 4

P la c e t h e a p p ro p r ia t e h o ld s o n th e o rd e r

D e te rm in e w h e th e r th is is a ru s h o rd e r

Is th is a ru s h o rd e r?

O F 1 0 6 9 .1 5 N o tif y th e C u s to m e r S e r v ic e M a n a g e r o f th e ru s h o rd e r

Yes

O F 1 0 6 9 .1 6 F ile t h e o rd e r d o c u m e n t a t io n

O rd e r E n te re d

Legend: Event

T e m p o ra l E ve n t

P r o c e s s S te p

M an ual P ro c e s s S te p

A u to m a te d P r o c e s s S te p

E x p a n d a b le S u b -p ro ce s s

D e c is i o n

D a t a S to r e

E x te r n a l A g e n t

N a v ig a t io n C o p y r i g h t © 1 9 9 8 O r a c l e C o r p o r a t io n , A l l r ig h ts r e s e r v e d

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(v. )

Open and Closed Issues for this Deliverable Company Confidential - For internal use only

Doc Ref:

Event Catalog This component describes each of the high-level business functions and the processes that it performs. Each business function contains the following sections: • descriptive overview • event catalog • process descriptions • process relationship

Descriptive Overview for

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Open and Closed Issues for this Deliverable Company Confidential - For internal use only

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Event Catalog for ID

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(v. )

Name

Type

Description

Responding Process

Open and Closed Issues for this Deliverable Company Confidential - For internal use only

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Process Descriptions for Event

Process Title

Description of Process

Output

Process Relationships for

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Open and Closed Issues for this Deliverable Company Confidential - For internal use only

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Performance Measures This section lists the performance measures used to measure current process performance for each core process.

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(v. )

Core Process

Measure Area

Current Measure

Materials Management Materials Management Materials Management Materials Management Materials Management

Quality

85

Quality

900

Quality

3

Quality

100

Quality

89

Description % “Perfect Orders” # of Invoice Adjustments Due to Inaccurate Deliveries % Handling Damage # of RMAs due to improper picking/shipping % Cycle Count Accuracy

Open and Closed Issues for this Deliverable Company Confidential - For internal use only

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Open and Closed Issues for this Deliverable Open Issues ID

Issue

Resolution

Responsibility

Target Date

Impact Date

Resolution

Responsibility

Target Date

Impact Date

Closed Issues ID

Issue

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Open and Closed Issues for this Deliverable Company Confidential - For internal use only