Bob Panic - SAP ERP Systems and CRM Solutions Project Manager 2015

Bob Panic: Senior SAP Business Systems Project Manager Mob: +61 (0) 424 102 603 Email: [email protected] Web: www.knowsap.com

Career Summary Motivated, driven, dynamic and resourceful SAP project manager who is focused on developing and leading teams to deliver complex business finance frameworks, processes and solutions to ensure every element of technology is comprehensively covered assisting with Payroll, Banking, General Ledger, Order Fulfilment, Invoicing, Payments etc. For over 25 years my objective has been to ensure the business engagement and simplify the transformation journey and ensure that it is led with the primary focus of an enterprise wide integrated solution that fits in with the organisation’s corporate accounting systems. I am involved in leading business stakeholders in extensive and detailed requirement gathering processes, stakeholder engagement and project management, strategic systems integration, creation of acceptance and evaluation criteria, delivery of benchmarking documents, audibility systems, I am expert at running brainstorming workshops (security, risk, planning), delivers targeted needs and gap analysis, requirements profiling, process mapping and security design with a holistic business focus on analysis, design and business systems support modelling is a particular speciality. I act as a key liaison for all project and program delivery, a single point of contact. I am hands on and interact closely with business stakeholders in order to understand the structure, operation, policies, processes related to financial operation of the organisation, this is key to my success in developing and recommending IT solutions and systems that enable organisations and projects achieve its goals in implementing the right Financial system be it SAP, Oracle, Microsoft Dynamic GP or similar. I am a champion of best practice project delivery using PRINCE2 and PMBOK with a focus on solution design for financial systems including methodologies like SABSA, ISO 27001 and Standard of Good Practice for Information Security with over 20 years of industry experience I deliver enterprise solutions, using TOGAF, that drive projects forward and imbed solutions within organisations for lasting benefits and return on investment of IT Enterprise Security Systems. Industry and Skills Summary Professional Skills

Technology Architecture, Transformational Change Management SME, Portfolio Manager, Business Enterprise Change Management, Stakeholder & Client Relationship Management; Strategy Development; Business Enterprise Architecture; Business Analysis; Transformation & Enterprise Release Management; Organisational & Technical Operational Change management; Business Process Engineering; Service Management; ITIL & ITSM Implementation Methodologies: SABSA, Standard of Good Practice for Information Security, ISO 27001, Agile (5 years) SCRUM Master, Prince 2 (10 years), PMBOK (5 years), Telstra TDP/Rapid (2 years)

Technical Skills

ISO 27001, TOGAF, ADKAR, CMDB, SDLC, Clarity PPM, NET Frameworks 2.0; Oracle FlexCube, Oracle OEM; Oracle forms, Microsoft Word, Microsoft Excel, Microsoft Outlook, Change Management, BPR, ITIL, ISO, OBIEE, Oracle CRM, BI, SAP Payroll, SAP Financials, SAP HR, SAP to Manfact migration, Oracle Business Information Warehouse (BW), SAP Warehouse Management (WM), Pronto ERP, Dynamics AX (3.0), Siebel CRM, TRIM Document Management Systems, PeopleSoft ERP, Oracle ERP, GIS systems, CRM Siebel, .NET, SQL Server, Oracle, Maximo, Stratus VOS, Websphere, Sales Force, J2EE, EMC SAN/NAS, Network and server infrastructure, DMZ, VERITAS Clustering, Net Backup, CAD Systems.

Industry Experience

Banking, Professional Services; Resources; Energy; Telecommunications; Insurance; Government; Utilities and Financial Services.

Education Current in progress: 1999: 1995-1997: 1994: 1991-1993:

Master of Business & Technology (MBT) Program – Harvard Business School Associate Diploma of Information Systems - T.A.F.E Electronics Sales, Service Management & IT Support Diploma A.I.T.C Sales & Customer Service Diploma - South Australian Sales Institute Advanced Certificate in Architectural Drafting - T.A.F.E

Key strengths     

Key subject matter expert in corporate accounting and business systems support modelling and design within TOGAF best practice Solid understanding and practical implementation of varied security methodologies including Standard of Good Practice for Information Security, ISO 27001 Creating highly simplified models of complex systems, “single page” views of program technologies Security Architecture commentator who has written a number of whitepapers on IT security, risk management, planning, disaster recover and general industry commentary I am a leading hands on, consultant on multi-million dollar business transformation, change and planning programmes

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I have solid, proven experience in delivering large, complex current and future state views and context diagrams, data flow diagrams, extensive decision analysis, change impact analysis, business readiness assessments, stakeholder analysis and readiness, development of future state organisational business requirements, running extensive planning workshops and development of stakeholder communications channels and excellent interpersonal and communication skills.

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I have proven business analysis and change management experience relating to business process and core enterprise applications and business process change and business systems support structures.

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I have strong problem solving and root cause identification skills and posses effective functional management style

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Attention to detail and able to work to strict deadlines Flair for harnessing and co-ordinating disparate stakeholder contributions to common goals High team, proactive and result oriented approach. Highly developed understanding of business systems in the use of major commercial software and specialist business systems (Hogan, SabreSonic, Oracle FlexCube, SAP Finance, Primavera, SAP PM and MM, Oracle ERP Suite, MS Project, Word, Excel etc).  Highly accomplished in oral and written communication and graphical presentation (swim-lanes, business process flows, context diagrams) Proven and demonstrated ability to co-ordinate and communicate effectively at all levels of management including project managers, subcontractors, engineering and site personnel.

Career Overview October 2014 - Current: Solutions Architect – Emergency Services Telecommunications Authority, Victoria I am directly responsible for leading the ESTA WFM (Aspect Workforce Management System) and CAD (Call Aided Dispatch) solution design and architecture sitting across business and technology streams. I am looking to deliver a highly resilient and redundant (Business Continuity and DR) technology solution that not just covers technology but meets business needs and interfaces into varied ESTA Systems and technologies.  Managed and developed Solution Architecture, Data Architecture and ESTA Design Principles documents and Templates ensuring CIO and PMO Director support for business and technical initiatives  Developed and delivered fully integrated Workforce Management System (Aspect WFM) Solution design and architecture, agreed and approved by the CIO and IT leadership within a tight 8 week timeframe – including Production, DR and Lab environments and associated SQL database development  Led the deployment activities of VM cloud based solution and managed vendor deployment  Extensive consultancy and business support to business and operation stakeholders on LMS, HRIS, Computer Aided Dispatch,  I acted as the primary source of business systems and technology solution architecture advice, guidance, TOGAF process and pest practice solution architecture methodology. July 2014 – October 2014: Master Programme Planner, Project Delivery Manager - QPlus Revenue Management and Financial Systems Project- Qantas Delivery overview: Development and operational management of a multi-stream (PROS, 1A, IT, Business, Operational Research, BPE/Organisational Change) integrated schedule with managed dependencies and interdependencies, of over 4000 lines for the QPlus revenue management program. Delivery Overview:  The integrated schedule was developed to ensure that all streams covered the core deliverables for the daily management and planning delivery of the QPlus Program including; people, training, technology, efficiency and revenue deliverables.  The schedule was developed to be Baselined within 6 weeks of my commencement meeting the primary steering committee directive to have a Baseline by end of October.  I developed a number of key reports (both manual and MS Project extracts) for the Program, Change Communications, High Level Steering Committee reports, detailed plan on a page deliverable maps, resourcing extracts and resource bandwidth planning and justification reports  Ran extensive project planning sessions with senior stakeholders, delivery leads and SME’s to develop a micro level detailed delivery plan and schedule of daily, weekly work activities (work breakdown structure)  Continual, daily management and improvement of the master integrated schedule and the provision of centralised scheduling (central point of control) and planning expertise ensuring high level of consistency with regards to the management of the master integrated schedule

Nov 2013 – July 2014: SAP Operational Support Blueprint Design Architect – SAP SCM, ECC, POS DM, BI, DW and BPC API (Priceline) Delivery overview: working remotely for API, and direct on site, I developed the most complete, end-to-end, SAP operational support design document (projected to be a 500 page document) for internal API technology support teams and support vendors. I have covered highly detailed sections on:  Monitoring and alerting for all SAP API integrated technology systems (48 systems) covering Manhattan warehousing, IIB (integration bus), BI and reporting  Defined the ASAP development methodology, the use of ChaRM and transport management for releases and deployments  Solution Manger configuration, monitoring, alerting and operational support for BASIS Administration with T Code level detail  Operational and functional Support for SAP, 1 st, 2nd and 3rd level support, SAP support team design, super user service and design

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Current and Future State support mapping and gap analysis Highly detailed service catalogue for all SAP functions RFQ and RFT documents for the selection of a SAP support vendor with all key support sections mapped out

June 2013 – Nov 2013: SAP ERP Project Delivery and Cutover Manager – NSW Education Department Delivery overview: business analysis and project management of a multi-stream Siebel CRM integration and SAP ERP cutover and release for the multi million dollar LMBR program for Pre-Prod and Production deployments covering: SAP Schools Finance, TAFE HR & PY, HANA and Master Data Load sequencing for over 2000 schools and 12 TAFE institutes. As the central SME for extensive cutover planning and execution of SAP modules and environment code migrations including: ECC, BPC, BI, BW, HR and PY 

Planed project tasks, assigned and managed resources to tasks, monitored and tracked progress on a continual basis during deployment and delivered project elements according to prescribed standards within the specified schedule and budget (Management).

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Managed a highly diverse project teams of 15-18 resources applying basic project management principles for development through deployment to include preparing detail project/cutover plans, tracking, reporting status and issues and delegating.

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Oversaw assigned personnel for projects. Assigned work and provided detailed direction with regard to timeliness and completion of project objectives. Addressed performance issues within prescribed guidelines and agreed methodologies. Provided performance input upon completion of project.

Feb 2013 – June 2013: Business Systems Solutions Project Manager - Queensland Health Delivery overview: management of a central centre of excellence, leading a large team of SAP and Oracle (Siebel) experts providing world class leading scheduling service to over $5 Billion of Programmes including New Hospitals Program, CARS, Program, G2O (GroupWise to Outlook migration) and GCUH. As the Strategic Risk Manager for the $1.76 Billion Gold Coast University Hospital (GCUH), running risk workshops with senior stakeholders and continual reporting and management of over 30 core program risks ensuring that there are no blockers to the September 2013 go live date

Jan 2012 – Jan 2013: ERP SAP Solution Project Manager – Airline Booking and Revenue Financials - Virgin Airlines Australia Delivery overview: responsible to ensure that the new Virgin booking system into varied, existing Virgin systems including SAP HR/PY, Siebel CRM intoSabreSonic architecture was integrated with IIB SOA solution into Virgin was implemented effectively into the enterprise from a business process (process design, business needs and gap mapping, support needs analysis), change & transformation perspective conforming to BABoK best practice.  Delivery of business transformation planning and change management and workforce development management solutions.  Updating and analysis of business needs and skills requirements  Delivered business process design document for airline booking system on time and within budget  Re-forecast remaining work and resource requirements to achieve requisite scheduled handover of core SAP Finance and banking modules and integration of SabreSonic via SOA and Web interfaces  To analyse current change processes (strategy, people, process and technology) and recommend business planning process improvements to Senior Leadership Team.

June 2011 – Jan 2012: Oracle Senior Solutions Project Manager – banking systems & risk management - UBank – Oracle/NAB Delivery overview: I was the senior business delivery director and Architect, Change & Transformation, for the $1 Billion NextGen Program (Core Banking Platform integration and UBank platform) and working with a team of 120 Oracle project delivery experts, senior management stakeholders and 7 project managers.  Delivery of KYC and AML compliance business process, I ran transformation planning workshops and workforce training needs requirements gathering and development management needs analysis.  I delivered a Program & Vendor Master Deployment & Change Schedule and impact assessment for the program identifying key people and business process impacts.  Updating and analysis of change progress and reporting of change performance measurement.  Reforecast remaining work and resource requirements to achieve requisite scheduled handover of core banking modules  I established BABoK best practice guidelines and implemented process design best practice for the PMO  I delivered analysis on current change processes (strategy, people, process and technology) and recommend planning/scheduling process improvements to Senior Leadership Team.

May 2009 to June 2011: SAP Program Transformation Project Manager – Payroll and Finance - Whole of Government Queensland (Department of Public Works)

Delivery overview: Delivered and embedded TOGAF standards for SAP HR, PY and FICO systems processes, SAP Architecture best practice, delivered key BA artefacts, delivered development and business process education training of key stakeholders and staff. Involved in the running of government steering committees, management of the change process function and process integration into the department. Delivered business change impact analysis for Core SAP HR, PY, FI/CO and SAP MM Enterprise systems across 30 departments for the maintenance (scheduled and preventative maintenance) of core department assets across Queensland.

Feb 2007 to May 2009: SAP Business System Delivery Manger and Architecture Lead – Identity Management, Risk, Security Transformation & Change: CitiPower, PowerCor and SP AusNet (Via Satyam) Delivery Overview: I was responsible for the delivery of business analysis and planning, scheduling and technology change process design, including TOGAF methodology and architecture standards to the utilities sector in Victoria. I also delivered a number of training and people development projects via my newly established scheduling service for SP AusNet including change management methodologies, Primavera 6 implementation, program capability to manage the Supervisory Control & Data Acquisition (SCADA), Distribution Management Systems (DMS) and HSM (High Speed Monitoring) and Oracle ERP migration. Duties Included: Lead Project manager and BA responsible for BABoK best practice implementation, co-ordination, development and provision training within the utilities sector on the deployment of smart meter technologies, development of mesh communication and IT infrastructure, SCADA systems integration into DMS and HSM systems Project Manage the implementation of an Executive Level Project Performance Reporting System across all Victorian utilities sector covering: Major Capital Projects (Smart Meters, poles, substations, SCADA systems, HSM and DMS), Minor Projects and Sustainment Engineering Projects Creation and implementation of the Business Needs Management Database. Project cost control using earned value principles for planning, scoping & budget control. Maintenance of cash flow projections for $6 Billion of Planned Smart Meter deployments Develop project cost and schedule performance reports providing analysis and recommendations. Identification and resolution of project controls procedural deficiencies and improvements.  Maintenance and control of project cost accounts by currency

Dec 1998 to Feb 2007: SAP Global Project Manager, Solution Architecture Services and Delivery – Banking and Financial Systems solutions - ASIA/Pacific Region - Satyam Delivery Overview: For 10 years I established and managed a highly innovative offshore business SAP Architecture project delivery solutions, focused on TOGAF best practice for Satyam for the delivery of global projects and IT systems Security Solutions for global banking, finance and insurance (NAB, ANZ, Bank of India, Bank of Singapore, Suncorp, AMP, AXA), Utilities and Heavy Industry clients. I prototyped the standardised Security Solution Architecture best practice services model in onshore/offshore EA Services, project support, training and outsourcing model; conducted research; chaired steering committees, re-framed business cases, developed competitive offer, established business infrastructure artefacts, created EA support Centre of Excellence; negotiated alliances, meeting 100% of objectives, exceeding revenue and profit forecasts. I developed custom Security policies and communication strategies, project governance processes, engaged stakeholders (2-way) to deepen business process understanding and adoption, I developed varied transformation management solutions which anticipated and answered business questions and headed off anxiety, which inspired confidence and demonstrated business process knowledge strategies which led to a 27% quicker adoption of banking system integration for banking clients.

April 1991 to Feb 1998: SAP Project Manager and Business Solution Analyst - IPEX ITG for BHP, Oxiana Group and Newcrest Mining Delivery Overview: for almost 8 years I was solely responsible for delivery of Business Analysis services for SAP Plant Maintenance (PM), SAP Material Maintenance (MM) and SAP human capital (HR) business change projects. I was responsible for requirements gathering, business needs analysis, business process mapping, resource forecasting, skills mapping and design, BA service delivery and scheduling services to key IPEX mining clients (BHP, Newcrest and Oxiana - now OZ Minerals) Delivered a number SAP MM integration, readiness and support analysis documents to Oxiana Group, covering business operations across the state with plant maintenance, scheduling, establishment of standardised business processes, SAP Maintenance product training across the organisation, implementation definition and understanding the end to end delivery of minerals from mine to shipping port by rail and road. Through my extensive analysis work I delivered a 23% production efficiency and 46% increase in outsource maintenance quality and stability over a 5 year period to Oxiana Group My Project Management Service Catalogue

My Service

Description

My Output/s and Deliverables

Identify Key Stakeholders and Subject Matter Experts

I am a highly approachable, charismatic, dynamic communicator who is quick to create lasting, win-win relationships with all levels of management and staff

Who's Who Register - Spreadsheet

Initial discussion and definition/scope discussions. Strategy

I organise and lead Workshops, Team meetings, one-on-one meetings, presentations and initiation discussions I provide strategic leadership and advice on core business processes, systems and technology I manage and lead significant Business Analysis and requirement gathering work

Workshop notes and findings are inputs to Business Cases, Design and blueprint documents Future Directions Recommendation Paper, Strategy Document

Solutions Advice

I am experienced with a number of technologies, IT and business systems, I provide agnostic, measured, targeted and independent advise with clear business benefits analysis and ROI advise

Whitepapers, Direction Papers, Option Papers, benefits analysis document, recommendation submissions and detailed Retune on Investment (ROI) analysis figures

Support design and Service Architecture

Complex systems need complex support structures, as a 20 year veteran who is passionate about support this is a key deliverable that I work for with clients. My solutions are practical, ITIL aligned and best practice support management solutions that deliver instant results and embed a culture of support into an organisation

Support Design Blueprint Document, Support Strategy, Service Manuals, Service Catalogues, Service Matrix and RACI documents, Support Contact Registers, Central Knowledgebase and document management processes, Support Process Mapping, Support Gap Analysis, ITIL Aligned Support Context Diagrams.

Business Case Development

I spend considerable time with key business stakeholders to understand needs, gaps, future requirements and document and budget those option in a central document of reference I create, manage and deliver highly detailed and complex blueprint documents that cover every aspect of the business solution providing a central master document of reference and ensure that solutions are developed to specification meeting business needs I develop highly detailed Business and Technology Process documents ensuring that the knowledge that is in the heads of key business subject matter experts is accurately documented and mapped

Business Case, Business Case Recommendations Paper

Project Management and delivery PRINCE2 & PMBOK

I deliver project management services aligned to Prince2 and PMBOK standards, I have delivered major technology projects for NAB, Adecco, Australia Post, Newcrest Mining, Telstra and Satyam

Management Dashboards, Gives and Gets, Schedule, Project Strategy, Project Plan,

Project Management Leadership

Project manage resources, project support and technical team resources, as required and as per individual project arrangements.

Project Management Governance

Plan and processes developed for ongoing project governance.

Project Governance Strategy, Governance Guidelines and Processes Document,

Scheduling

I am an accomplished Master Scheduler and deliver highly detailed project and cutover schedules I am a proven Technical Cutover manager delivering major business systems for Bendigo Bank, NAB, AXA, AMP, Bank of India, Singapore Bank, Satyam, Virgin Airlines, Gold Coast University Hospital, NSW Education Department, Sensis (wireless solutions), Telstra, Australia Post, The Good Guys and API (Priceline group)

Master Schedule

Business Analysis

Design and Blueprint Documents

Business Process Documents

Cutover and Release Management

Context Diagrams, Business Process Diagrams, Business Process documents

Support Design Document, Systems Solutions Design, Blueprint Documents

Swimlane Business process documents, Business Systems Context Documents

Cutover and Release Runsheet and Project Plans

Tender and Contract Services Development and Advice

Highly adept ant the creation and review of RFQ's, RFT's, Contract for Services, Service Levels, Contracts for Supply, Procurement Tenders and Contracts I have delivered significant contracts for Adecco, PowerCor, API (Priceline), SP AusNet (Smart meter Project). My leading accomplishment is for Satyam where I reviewed the final 500 page, $100 Million Support Services Contract submission for NAB.

RFQ's, RFT's,