Birmingham International Airport

Answer Assignment case study : Birmingham international airport

STUDENT NAME : ZAYED HARIB AL JAHOORI

STUDENT ID : 141054

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Answer 1 As a manager , inspection of the operations sequence enables me to make a proper assessment of the operations dynamics ,provide proper feed back to the department of the current findings , and when necessary recommend or implement changes . At the end of the day the before securing my shift , one of my final managerial duties is the consolidation of the work tour which pertains crew debrief , documentation of daily activities, preparation of statistics for those activities such as total arriving departing flights including a break down to the types of flight activity international or domestic including passenger flow. With the completions of these statistics I generate the Daily Revenue Report package which is furnished to the finance department for revenue collection and processing. Periodically I am also required to chair the operations briefing with the board of directors on which various operational aspects are discussed, new strategies are made and directives are given on a new operational course of action to be followed. At the conclusion of the briefing I associate board decisions with an executional plan, and relay this plan for compliance throughout the network of the operations managers, supervisors and other related subordinate staff. Operating at a managerial level on one of the biggest international airports has been rewarding professional experience which has increased my cultural awareness enabling me to work with a diverse workforce ,has strengthened my abilities to think critically ,make sound decisions under stressful conditions ,and communicate in a professional level within all the chains of the industry. It has also enabled me to better understand the world globalization factor within the industry, its affect on other related industrial fields, assess and anticipate changes, and take proactive actions when needed in order to remain ahead of the turning curve of constant change.

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Answer 2 The job of the operations director is to oversee and manage about 600 of the BIA employees, manage day-to-day airport’s operations, develop short and medium-term operational planning and plan for long-term design and development of the airport. He needs to ensure smooth day-to-day operations in and also outside of the terminal,make the operation as efficient as possible, make a real difference to both passengers and airlines; and continually improvement to encourage inward investment and exports. The main issues he faces in managing the airport is about the decision making. These include:i. ii.

Managing and developing the airport’s operations Handling emergency situations such as fire, evacuations, bomb threats, ill

iii.

passengers and even deaths in the terminal Efficient allocation of resources especially whenthings go wrong for example

iv. v.

schedule fall apart because of plan delays or mechanical problems Agreeing slot allocations with different airline companies Planning of new building projects – what and when to build, to ensure that the terminal is able to handle the growing passengers

The key responsibilities of the operations director 1. Manage all services and activities of the Marina Municipal Airport, including contracted services. 2. Research, evaluate, recommend and write grant proposals and other funding requests to Federal and State agencies . 3. Manage daily activities of the airport with major emphasis on safety. 4. Inform tenants of airport, fire department and Administration rules, regulations, policies, safety measures and lease requirements. 5. Conduct inspections to insure compliance. Document and inform appropriate authorities of safety hazards, including hazardous waste violations. 6. Investigate and resolve tenant complaints with the objective of positive tenant City relations. 3

7. Recommend eviction or lesser action where tenants refuse to comply with established rules, regulation or policies mandated in lease agreements, and coordinate activities and the management of issues Real Property Coordinator. 8. Prepare preliminary annual Airport Division operating budget to include capital improvements; administer the approved budget, adjusting expenditures as necessary; participate in the overall management of the airport’s financial affairs. 9. Plan, direct, coordinate and review the airport work plan. Meet with City staff to identify and resolve problems, assign work priorities, monitor workflow, evaluate work products and adjust work plan as needed due to weather, contractor, funding or other unforeseen delays. 10. Evaluate operations, maintenance, policies and procedures continuously and make or recommend changes for improvement to meet established goals and objectives. Implement changes as needed and in coordination with supervisor, City staff and tenants as applicable. 11. Research and recommend capital improvements; prepare justifications, grant requests and other documentation as necessary.

12. Select, train, motivate, supervise and evaluate Airport Division support staff; assign duties and responsibilities, delegate assignments; make work schedules, training plans; participate in conducting performance evaluations; work with employees to correct deficiencies; and participate in implementing corrective actions. 13. Participate in drafting the Airport Master Plan, participate in the coordinate with various City departments as required; review and revise with supervisor finalization of the plan. 14. Prepare and present reports as necessary, and present written and oral information to City departments, committees, Boards and commissions, as necessary. 15. Maintain records of operations, leases, projects, grants and proposals, the budget, and other documents and records related to the airport. 16. Prepare and post public meeting announcements and agendas; record and/or take notes to document meeting proceedings. 17. Represent the Airport division or Community Development Director in meetings with

The task of Richard Heard include:-

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i.

Managing and provide leadership the operations team that work at the airport

ii.

to ensure smooth operations in and also outside of the terminal. Overlook the long term planning and development i.e. construction of new

iii.

building, catering outlets, car parks, people mover. Provide leadership and co-ordination for the other organisations in the

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terminal such as airlines, handling agents, retailers, cargo handlers. Co-ordination and setting the safety and customer service standards for

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everyone adhere to Ensure effective operational planning for efficient allocation of infrastructure

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to the airlines Developing and implementing safety management systems to cope up with emergency situations such as fire, evacuations, bomb threats, ill passengers

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and even deaths in the terminal Ensure there are plan in place to deal with the day-to-day problems, such as changing stand allocations when delays occur or arranging snow clearance where there is sudden fall

3.Discuss the relationship between the day-to-day tasks and the long-term issues and explain how Richard manages to oversee both at the same time? Long-term operational planning is about making the day-to-day operation as efficient as possible.Good processes and procedures need to be in placed so that everyone know what to do in their day-to-day tasks, these processes and procedures are not something that people can make it up on the spot, it has to be thought through and tried and tested. Planning for the runways maintaining and agreeing slot allocations with the airlines will let the plane take off and land as per schedule because the operation team know their own task, e.g. who is going to get the air bridges, who is going to get certain stands and who is going to have their passengers bused to the terminal at peak times.

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Implementing of safety management systems and keep the fire crew fully trained is important when the emergency situations such as fires, evacuations, bomb threats, ill passengers and even deaths happen in the terminal. The terminal duty manager needs to know how to deal with these emergency situations, know what to do when passengers report that they have seen someone acting suspiciously and when passenger try to take prohibited items through security. Planning of new building projects such as new catering outlets, car parks and people mover system is to ensure the terminal has enough capacity and resources to handle the growing passenger rate day-to-day. Richardmanages to oversee both at the same time because he has different managers to help him in managing the day-to-day terminal operations and operational planning. The terminal managers’ job is to sort out the day-to-day operational problems in the terminal for example, ensure that the passenger, catering people and information services people are informed when schedules fall apart because of plane delays or diversions; and deal with major incidents like bomb threats or stranded passengers at the airport. The terminal managers work 24x7 with one senior manager overseeing each shift. Operations duty manager is the equivalent of the terminal duty managers that look after the airfield side. His job is to deal with the day-to-day problem such as changing stand allocations when delays occur or arranging snow clearance if there is a sudden fall. Richard has the weekly communication meetings with the terminal managers, operations duty managers and operational planning department to ensure that his teams have a great understanding of everyone’s problems and there is an excellent spirit of cooperation.

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