Bibliography
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Bibliography Accenture (2007), Customer Relationship Management—Today and Tomorrow, [online]
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Appendix:
1
B2C
Business to Customer
BBC
British Broadcasting Channel
CRM
Customer Relationship Management
CNN
Cable News Network
E-Business
Electronic Business
ERP
Enterprise Resource Planning
MBA
Masters in Business Administration
MRP
Materials Required Planning
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Portable Document Format
Page 11
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