basics of Change management.ppt

Presentation Outline • Define Organizational Change • What is there to manage? • Resistance to Change • Managing Organizational Change

Organizational Change Management  It

is not uncommon for an organization to choose to conduct a project that will have impact on the organization itself !"amples#  $  %ew & &ime ime and 'ttendance 'ttendance ()stem  $  %ew email s)stem  $  &ransition from paper to electronic Re*uisitions  $  Change from primaril) print to primaril) electronic

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Organizational Change Management  /pper

Management underta.es these projects  -ecause the) -elieve -eliev e that there is sufficient gain to the organization to warrant the e"pense

 'nd

/pper Management usuall) moves forward on the -asis that since it is in ever)one0s -est interest1 those individuals affected will of course endorse the  project and wor. to ma.e it a success

 'nd

all too often /pper Management receives a rude shoc.

Organizational Change Management  It

can -e ver) difficult to introduce change to an organization 2ailure to recognize recognize and deal deal with with this fact has -een the cause of man) project failures  $  2olger 3 (.arlic.i +4555, 6 7organizational change can

generate s.epticism and resistance in emplo)ees1 ma.ing it sometimes difficult or impossi-le to implement organizational improvements7 +p 89,

Organizational Change Management  's

the Management &eam1 )ou must -e aware of the e"tent to which )our projects ma) introduce organizational change1 and then )ou must deal with this issue  $  Coetsee +4555, states 7management:s a-ilit) to achieve

ma"imum -enefits from change depends in part on how effectivel) the) create and maintain a climate that minimizes resistant -ehavior and encourages acceptance and support7 +p 8;9,

Organizational Change Management  &he

ma.es scant reference to organizational change  $  &his ma) -e deli-erate1 since the is designed

to address those aspects of