Avaya Tech Connect Mobility0611FINAL

Mobile Collaboration with Avaya one-X® UC Soft Clients Kyle Klassen, Brad Black

© 2011 Avaya Inc. All rights reserved.

Legal Disclaimer The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Avaya and is intended solely for Avaya employees and members of the Avaya Connect or DevConnect programs. If you are not an Avaya employee or member of the Avaya Connect or DevConnect programs, you are not the intended recipient of this information and cannot participate in or listen to the presentation. Please delete or return any related material. Avaya will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you and your company. Notice: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be made in the future. © 2011 Avaya Inc. All rights reserved.

2

Unified Communications Architecture View Applications & Services

Conferencing & Collaboration

Messaging Aura Messaging

HMSR2

Mobility

Meeting Exchange

Modular Mess.

MAS

Call Pilot

MCS 5100

1X Clients

Application & Integration Services ACE

Core Communications

Management Subsystem

AES

System Manager TM

Voice/Video Teleservice CM - FS

AS5300

UC Manager

Presence Services

IPTCM

Presence Server

AIM

Session Management Session Manager

Infrastructure

Communications Infrastructure – Access Element CM - AE

CS1K - AE

CS21K - AE

IPO - AE

BCM - AE

SCS - AE

Access 9600 1200

© 2011 Avaya Inc. All rights reserved.

Avaya Clients 1600 1100 MoJo

1x-Com

Data Infrastructure VSP 9000

ERS Switches

WLAN 8100

Secure Routers

ID Engines

UCM

GWs & SBCs G860 Aura SBC Audio Codes

Acme SBC

Video Endpoints MoJo 1X-Comm Life Size

3 33

Agenda  Introduction – Collaboration Today  Mobility Market Overview  Solution Offers

 Why Sell Avaya Mobility Solutions  Training Requirements and Recommendations  Additional Information & Resources

4 © 2011 Avaya Inc. All rights reserved.

4

Introduction Collaboration Today

© 2011 Avaya Inc. All rights reserved.

5

Collaboration Today: Non-real time, ad hoc, labor intensive, ineffective…

…siloed, disjointed, location-centric, sequential and application specific. © 2011 Avaya Inc. All rights reserved.

6

Avaya’s Vision: Deliver effective Business Collaboration, bringing together the right people at the right time with the right information in an environment that drives business results

Business Events

Empowering each moment of collaboration Business Results

© 2011 Avaya Inc. All rights reserved.

Mobility Market Overview

© 2011 Avaya Inc. All rights reserved.

8

Current Mobile Trends and Drivers  Expanding device options and changing smartphone landscape – Android – 50% of new sales (NA) – iPhone – Complete product – BlackBerry, Nokia – Today’s market share losers – Microsoft – In transition  Personal choice is quickly evolving from feature phones to Smartphones – Creating rapidly expanding app platform footprint – My Apps, Always-on, Always with me > carried into the enterprise – Users’ preferred and often most reliable means of communication

 Traffic migrating off network? – Outside of enterprise UC framework – Higher cost, higher risk  Urgent need to tightly integrate mobile device w/ enterprise communications – Consistency of service, flexibility to chose device – Consistent user experience – Cost savings © 2011 Avaya Inc. All rights reserved.

Impacts on today’s Enterprise Communications Enterprise Communications Environment

Mobile Services

Cellular Enterprise Network

Internet

Primary communication device Office/Portable communication Communication migration to mobiles Office identity and Mobile identity Office number and mobile number Office voice mail and mobile voice mail Enterprise low cost calling vs. Mobile high cost calling Enterprise presence vs. personal presence Corporate directory vs. Local contact lists Enterprise Unified Communications vs. cloud services/Social Networks

User complexity, high costs and loss of control © 2011 Avaya Inc. All rights reserved.

Avaya one-X® Mobile Portfolio The Right Solution Based on Your Business Needs Mobile Clients

Desktop Clients

Avaya one-X® Mobile

Web Client

Avaya one-X® Portal

Avaya one-X® Communicator (PC & MAC) Available Optional Video

Avaya one-X® Deskphones © 2011 Avaya Inc. All rights reserved.

Mobility Solutions Drive Business Benefits Increase Productivity

Improve Customer Satisfaction

 Accessibility

 Minimize queues

 Real-time communications

 Problem resolution

 Quick access to UC capabilities

 Faster response

 Easy-to-use intuitive interface

Enhance IT Management

Reduce Mobile Costs

 Control of mobile calling

 Toll Avoidance

 Multi-platform

 Voice messages delivered via

 Consolidated CDR  3rd party recording of mobile calls  Business Continuity

© 2011 Avaya Inc. All rights reserved.

data instead of the voice channel  Handoff to deskphone/PC client  Call back to mobile

Mobility Solution Offers

© 2011 Avaya Inc. All rights reserved.

13

Avaya’s Enterprise UC Mobility Portfolio Target Worker Segment►

♦

Teleworker

Road Warrior

Campus Nomad

Hot Desker

Extension to Cellular (Avaya Aura)

●

●

♦ ♦

●

Mobile Extension (CS1000)

♦ ♦ ♦

●

●

Avaya Offer▼ Mobile Extension to PBX Fixed Mobile Convergence

Primary Secondary

●

Avaya one-X® Mobile

♦

Avaya Desktop Video Device w/ Avaya Flare® Experience FMC w/3rd Party

Mobile Applications

●

♦

Dual-mode, Cloud/enterprise federated, GSM gateway

♦

Avaya one-X® Portal (Avaya Aura)

♦

♦

Avaya one-X® Communicator (Avaya Aura, CS1000)

♦

♦

Avaya one-X® Agent (Avaya Aura)

♦

Avaya one-X® Speech

●

♦

♦

Modular Messaging w/Speech-to-Text

●

♦

♦

Avaya ACE™ Mobile Cost Optimizer

●

♦

●

Avaya ACE™ Hot Desking

●

●

♦

Avaya ACE™ Microsoft Communicator Add-in

♦

♦

♦

♦

Meeting Exchange, Avaya Aura® Conferencing (TUI)

♦

♦

♦

♦

Avaya Notification Solution

♦

♦

♦

♦

●

●

♦

♦4

Avaya Aura ® Communication Manager (Enterprise Mobility User, SIP Visiting User), Avaya Aura® Session © 2011 Avaya Inc. All rights reserved. Manager

♦

© 2010 Avaya Inc. All rights reserved.

1

Avaya’s Enterprise UC Mobility Portfolio (cont’d) Target Worker Segment►

♦

●

Avaya Offer▼ Vertical Mobile Applications

Primary Secondary

Teleworker

Road Warrior

Mobile Device Checkout (Healthcare, Retail, Hospitality, Manufacturing)

♦

IP Softphone for Windows Mobile 6 (Retail)

♦

IP Wireless Handsets (Wi-Fi, DECT)

Professional Services

Global Support Services

V 4

Hot Desker

♦

VPN Phones Mobile Devices In-building Mobile Network

Campus Nomad

♦

●

WLAN 8100

●

♦

♦

Wireless Site Survey

●

♦

●

Business Communications Advisory Service

♦

♦

♦

♦

Technical Advisory Service

♦

♦

♦

♦

Design, Install, Deploy, Maintain

♦

♦

♦

♦

© 2011 Avaya Inc. All rights reserved.

© 2010 Avaya Inc. All rights reserved.

1 5

What’s New: People-First Mobile Collaboration Richer mobile collaboration and increased choice Avaya one-X® Mobile 6.1 – Presence, Call intercept, Auto-answer of PBX call-back – New Android client , optimized touch UI for Blackberry Avaya one-X® Mobile SIP for iOS 1.0 – For iPhone, iPod Touch and iPad – Voice over WLAN, WiFi, Cellular Data (3G/4G)

Richer Apple and Windows client choices Avaya one-X® Communicator 6.1 (for Windows) – New platforms, Enhanced audio, Expanded features Avaya one-X® Communicator for Mac OS 1.0 (SIP) – UC client with click to dial, enterprise directory integration

Lower TCO and acceleration of UC deployment Avaya one-X® Client Enablement Services 6.1 – Unified Avaya Aura® services for broad range of clients 16 © 2011 Avaya Inc. All rights reserved.

Mobility Solution Offers: Avaya one-X® Client Enablement Services

© 2011 Avaya Inc. All rights reserved.

17

People-Centric Mobility: Avaya one-X ® Client Enablement Services

Separate user data and services handling

one-X® Mobile

one-X® Communicator

unified client services

• • • • • •

Call logs Favorites/VIP lists Call screening Call routing Presence status Personalized message • Visual Voicemail

one-X® Client Enablement Services Avaya

Aura®

one-X® Mobile Server

Yesterday

© 2011 Avaya Inc. All rights reserved.

Avaya Aura®

Today

Support for CM 5.2.1 & 6.x Avaya Aura® Avaya Aura® Avaya Aura® AES Conferencing Messaging (optional) (Optional)

Avaya Aura® Presence 6.1

System Avaya Aura® Manger 6.1 Session Manager 6.0+

Avaya Aura® Communication Manager 5.2.1 (h.323) and 6.0.1(SIP)

SIP (Call Control, Media, IM/Presence) SIP

Exchange /outlook (Personal Contacts)

Avaya one-X® Client Enablement Services 6.1

REST, XML (UC Features)

Note: H.323 endpoints supported against CM 5.2.1+ SIP endpoints support require - CM 6.0.1+ - SM 6.0+

© 2011 Avaya Inc. All rights reserved.

Enterprise LDAP LDAP

Enterprise Contacts

One-X Communicator

One-X Mobile

19

Installation via System Platform  Only supports System Platform installation  Two steps installation: System Platform first, then one-X CES template  A template is a configuration of applications running on System Platform

 Simpler and easier to install, configure and manage one-X ® Client Enablement Services template

Avaya Aura ® Applications System Platform

© 2011 Avaya Inc. All rights reserved.

Avaya Common Server: Hardware Requirements Minimum Specification Hardware Requirements

Dell

CPU

Two quad core 2.23 GHz or better

Dual quad core 2.4 GHz

Memory

16 GB

24 GB

Hard Drive

2 x 146 GB

4 x 146 GB RAID 5

Network Card

100Mbps/1Gbps

100Mbps/1Gbps

Optical Drive

DVD/CD Combination

DVD/CD Combination

Operating System Requirements Installation of This must be a Default Installation - not a minimal installation (Cannot install SE Red Hat Linux Linux) Version of Red Red Hat Enterprise Linux ES release 5 (64 bit) updates covered by the posted Hat ES Linux policy. Latest updates will be supported

© 2011 Avaya Inc. All rights reserved.

This must be a Default Installation - not a minimal installation (Cannot install SE Linux) Red Hat Enterprise Linux ES release 5 (64 bit) updates covered by the posted policy. Latest updates will be supported

21

Mobility Solution Offers: Avaya one-X® Mobile

© 2011 Avaya Inc. All rights reserved.

22

Avaya one-X® Mobile Integrates mobile smartphones with Aura UC Applications and Services 

Single Number Reach – Incoming calls to office ring on mobile (shows caller ID) – Can also ring up to 4 addt’l devices (eg. Home) – Filter calls to allow only VIPs



Single Identity – Outbound mobile calls are handled by enterprise call server – Receiving line shows office ID (hidden mobile number)



Low cost mobile communications – Enterprise routing and call back for toll avoidance



Single Voice Mail – Voice Mail notification via SMS – Visual Voice Mail – Enterprise Voicemail enforcement



Call handoff/management – Handoff w/ deskphone or one-X Communicator client – Call back to any phone – Centralized call logs/recording



Enterprise Unified Communications – Presence view and update – Search corporate directory and local contacts – Unified call logs and contacts across one-X endpoints

23 © 2011 Avaya Inc. All rights reserved.

Avaya one-X® Mobile 6.1 Presence on the Road

 Rapidly get to the best available person  View presence of enterprise contacts – In Favorites, VIPs and Call Logs

 User status updated when on a call  Manual updates of status and personal message

 Back-end federation via Presence Services

© 2011 Avaya Inc. All rights reserved.

one-X ® Mobile 6.1 Client Support  Apple iPhone 3G, 3GS, 4  BlackBerry OS 5/6 – Bold 9650, 9700 – Curve 8520, 8900, 9300 – Perl 9105 – Touch models – Storm 2 (9550), Torch 9800  Symbian Enterprise devices – Converge client (can operate serverless w/ EC 500) – Nokia S60 3rd Edition Feature Pack 1 (Nokia E51, E63, E66, E71, 6121) – Nokia S60 3rd Edition Feature Pack 2 (Nokia E52, E55, E72, E75, 6220c)  Android 2.2+ – Samsung Galaxy S/S2 – HTC Evo – Motorola Droid X/2 – Dell Streak 5/ Venue  Not supported – Windows Mobile – Windows Phone 7

© 2011 Avaya Inc. All rights reserved.

25

Installing one-X Mobile clients  Android client can be downloaded from Android Market or sent directly to the users via email  Apple iPhone client is downloaded from AppStore  BlackBerry and Symbian Clients are an over the air (OTA) installation from the enterprise hosted one-X CES server – User logs into one-X CES server – Provides mobile number and SMS address – One-X CES sends SMS message with link to client

© 2011 Avaya Inc. All rights reserved.

26

one-X® Mobile 6.1 for BlackBerry  Redesigned User Interface  Support for latest BlackBerry Models – OS 5/6 – Touch models  Initiate one-X Mobile calls from any app – Native menu integration/dialing – Call Intercept (Green key dialing)

 Improved User Experience – Auto-answer call backs  New one-X Mobile 6.1 features – Presence – Consolidated contacts/logs

© 2011 Avaya Inc. All rights reserved.

Native Call Intercept for BlackBerry Native Call (to mobile operator) Blocked

X Call Intercept and redirect

A mobile user selects a phone number included in a meeting notice of the BlackBerry calendar application

© 2011 Avaya Inc. All rights reserved.

A press of the green key initiates a call. Alternatively pressing the menu key presents an option to call the selected number using the native dialer.

The native call intercept feature monitors the device for call requests and “intercepts” any call attempts on the mobile phone. This ensures all calls benefit from one-X Mobile call handling.

Avaya one-X ® Mobile 6.1 for Android

 Fastest growing mobile platform – Support for Android 2.2+  Native dialer integration

 Allows one-X Mobile to be

configured as the default ―Dialer‖ for any Android app

 Supported Devices (Initial Release) – Samsung Galaxy S/S2 – Dell Streak/Venue – HTC EVO 4G – Motorola Droid X/2

© 2011 Avaya Inc. All rights reserved.

Receiving an Incoming call with one-X® Mobile

2

3

A call is originated to the Enterprise DN or DID of the one-X user (DN 5000)

Aura Communication Manager

Aura CM sends the call to the IP set for DN 5000 and the IP set begins to ring

One-X CES updates EC500 call routing for user’s primary extension (eg. DN 5000 )

4

One-X Client Enablement Services

EC 500 extends incoming call to mobile and any other number entered using one-X Mobile (eg. Home phone)

PSTN Internet

Cellular Network (CDMA/GSM)

Cellular Network (CDMA/GSM) Data Connection

one-X user (DN 5000) has three devices:

1

1) An IP Phone 2) one-X Mobile equipped Smartphone 3) Home Phone

one-X Mobile user creates/selects phone(s) to ring with primary extension and one-X Mobile client updates one-X CES using available mobile data connection (2G,3G, Wi-Fi)

Single Number and Voicemail © 2011 Avaya Inc. All rights reserved.

30

one-X® Mobile Inbound Calls Benefits vs. Direct Mobile Call Direct Cellular Call

one-X® Mobile Call

Phone number

Separate/private number revealed

Single number rings office, mobile and others

Presence Update

User’s Enterprise Presence is not updated and may show user as ―available‖ during call

User’s Enterprise Presence is updated to show ―unavailable on a call‖

Missed Calls

Go to cellular voice mail

Go to corporate voicemail > retrieved using visual voicemail feature

Call Log

Separate log

Unified with one-X Communicator

Call Detail Recording

Cellular provider call logs, sometimes at extra cost. Separate logs for office use.

One CDR log for both office and mobile use

Screening

Separate screening parameters (if available)

Consistent VIP screening

Handoff

No handoff

Option to handoff to deskphone

© 2011 Avaya Inc. All rights reserved.

Originating a call with one-X® Mobile 5

Aura Communication Manager

DN 4000

6

The call arrives at the set of DN 4000 with the Enterprise CLID of the one-X Mobile user.

Note: The call back number can be any phone number (e.g. a home phone, a temporary office phone, etc)

© 2011 Avaya Inc. All rights reserved.

Having established the user leg of the call, one-X CES signals Aura CM to bridge a 2nd call to the real destination received in step (1).

3

One-X CES signals the Aura CM to make a call to the call back number chosen by the one-X Mobile user.

one-X CES

PSTN

One-X CES acknowledges the call attempt

Cellular Network (CDMA/GSM)

Internet

Cellular Network (CDMA/GSM)

2 4

Once the call from the Aura CM is answered at the call back destination, one-X CES initiates a 2nd call to the real destination.

32

Data Connection to one-X CES

1

one-X Mobile user would like to make a call to DN 4000. The mobile call attempt is sent from the one-X Mobile client to one-X CES over a secure data connection.

one-X® Mobile Outbound Calling Benefits vs. Direct Mobile Call

Direct Cellular Call

one-X® Mobile Call

Mobile Identity

Mobile phone # exposed – receiving party sees user’s mobile CLID

Mobile phone # is hidden – receiving party sees user’s office CLID

Presence Update

User’s Enterprise Presence is not updated and may show user as ―available‖ during call

User’s Enterprise Presence is updated to show ―unavailable on a call‖

Toll charges

Cellular long distance rates apply ($$)

Least-cost routing of enterprise network bypasses long distance toll charges

Roaming charges

Full-rate roaming charges apply for all calls ($$$)

Least-cost roaming by converting the outbound call to an inbound call

Call Log

Separate log

Unified with one-X Communicator

Call Detail Recording

Cellular provider call logs, sometimes at extra cost. Separate logs for office use.

One CDR log for both office and mobile use

Handoff

No handoff

Option to handoff to deskphone

© 2011 Avaya Inc. All rights reserved.

Avaya one-X® Mobile SIP for iOS VoIP over Wi-Fi, 3G/4G Networks without Cellular Service dependency 

Single Number Reach – Incoming calls to office ring on mobile (shows caller ID) – Can be combined w/ EC500 to ring other devices



Single Identity – Outbound mobile calls are handled by enterprise call server – Receiving line shows office ID (hidden mobile number)



Low cost mobile communications –

Enterprise routing for toll avoidance

–

“Free” Wi-Fi connectivity replaces cellular use



Single Voice Mail – Shares common enterprise voicemail box – Enterprise Voicemail enforcement (EC500)



Enterprise Communication Features – Search corporate directory and local contacts – Mid-call features – Call persistence – Bridged line appearance



Support – SES 5.2, SM 6.x – iOS 4+

34

Mobile Client Comparison Platform

BlackBerry OS5/6

Android OS2.2

Symbian S60-3rdEd.FP1/2

iPhone (1XM-UC) OS3/4

iPhone (1XM-Lite) OS3/4

iPhone (1XM -SIP iOS) OS 4+

UC Client Telephony/Lite Client Converged Client Standalone VoIP Client (Wi-Fi) Dual-Mode Client (VoIP/UC)

Yes No No No No

Yes Planned (2H11) Planned (2H11) No (Planned 2012) No (Planned 2012)

Yes Yes Yes No No

Yes Yes No No No

No Yes No No No

No No No Yes (SIP iOS, 07/11) No (Planned 2012)

Enterprise Dialing Cellular voice VoIP (Wi-Fi/3G)

Yes Yes No

Yes Yes No

Yes Yes No

Yes Yes No

Yes Yes No

Yes No Yes

Single number reach (Sim ring)

Yes

Yes

Yes

Yes

Yes

Yes

Ring other phone

Yes

Yes

Yes

Yes

Yes

No

Hide Mobile # (Office CLID) Bridged Line Appearance In-call feature access Device Handoff (mob-desk) Enterprise vmail enforcement Visual Voicemail Wi-Fi Data VIP Screening Unified Call Logs Call Back Auto-answer Call Back Call Back to Alt Call Intercept Directory Access Mobile User Presence updates See Contact Presence IM

Yes No No (via FNE/Dialpad) Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No

Yes No Planned (2H11) Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes Yes No

Yes No Yes Yes Yes Yes Yes Yes Yes Yes No Yes No Yes Yes Yes No

Yes No No (via FNE/Dialpad) Yes Yes Yes Yes Yes Yes Yes No Yes No Yes Yes Yes No

Yes No No (via FNE/Dialpad) Yes Yes No Yes Yes Yes No No No No Yes Yes No No

Yes Yes Yes No Yes No Yes No No No No No No Yes Yes No No

© 2011 Avaya Inc. All rights reserved.

3 5

Mobility Solution Offers: Avaya one-X® Communicator

© 2011 Avaya Inc. All rights reserved.

Avaya one-X® Communicator 6.1 for Communication Manager - Overview

 Unified Communications Client  Provides enterprise users with simpler, more intuitive access to all their everyday communications tools

 Streamline Personal Communications - Manage voice, video, voicemail, audio/video conferencing, directories, communication history, and initiate instant messaging and email—all in one interface  Work from Anywhere, Never Miss an Important Call – Usage modes provide users options whether they're working in the office, from a temporary worksite, at home, or from anywhere they have internet access  Lower Ownership Costs – Support for both H.323 and SIP communication protocols helps organizations standardize on a single softphone client for their entire enterprise workforce © 2011 Avaya Inc. All rights reserved.

Avaya one-X® Communicator 6.1 Key New Features  Improved User Interface

 UC Features for SIP and H.323

Users

–

Simplified Login

–

Intuitive Conferencing & Transfer

–

Audio Device Management

–

Quick Access to Common Settings

– Visual Voice Mail

–

Dual Monitor Support

– Call History

–

Simplified Contact Lists

– Bridge Conferencing Visibility

 Enhanced Audio Experience  Contacts and Call Logs Shared

Across All Devices  Custom LDAP Search

– IM/Presence Between SIP and

H.323 users

and Control – Ubiquitous Telephony

Presence  Lower TCO  Simplified Installer  Enhanced Auto-Configuration  Settings Restrictions

© 2011 Avaya Inc. All rights reserved.

Avaya one-X® Communicator 6.1 Deployment Options – ―Standalone‖ Does not require integration with Client Enablement Server Avaya Aura™ Core Avaya Aura® AES

Avaya Aura® Conferencing (Optional)

Avaya Aura® Messaging (optional)

Avaya Aura® Communication Manager 5.2.1 (h.323) and 6.x (SIP)

Avaya Aura® Session Manager 6.0

H.323 or SIP

© 2011 Avaya Inc. All rights reserved.

Avaya Aura® Presence 6.1

System Manager 6.1

Avaya one-X® Communicator 6.1 Deployment Options – ―UC‖ Avaya Aura™ Core

Avaya Aura® AES

Avaya Aura® Presence 6.1

Avaya Aura® Messaging (optional)

Avaya Aura® Conferencing (Optional)

System Manager 6.1

Avaya Aura® Communication Manager 5.2.1 (h.323) and 6.x (SIP)

Microsoft AD or Enterprise LDAP (Enterprise Contacts)

Microsoft Exchange (Personal Contacts)

UC Configuration Enables: Visual Voice Mail Conference Controls Personal Status Synchronized Call Logs Call Block Controls Ring Other Phones Control © 2011 Avaya Inc. All rights reserved.

Avaya one-X® Client Enablement Services 6.1

Avaya Aura® Session Manager 6.0

H.323 or SIP

Avaya one-X® Communicator 6.1 Layout and Controls Inbox Dashboard - Messages - Calls - Contacts

User defined Presence

System Message Area

Window Controls - Help - Contextual Menu - Minimize Tool Bar - Close - System Tray

Message Waiting Indicator User Status - Available - Busy - Unavailable - Out of office - Offline (automatic or user selected)

© 2011 Avaya Inc. All rights reserved.

Action Bar - Search - Dial - Redial - Dial Pad - Conference Bridge

Channels / Quick Settings - Voice - Email - Instant Messaging - Video - Audio Devices

Avaya one-X® Communicator 6.1 Selectable Usage Modes for Audio Path

Any Location without phone

Remote Location with any phone

Maintain enterprise identify for all inbound/outbound calls © 2011 Avaya Inc. All rights reserved.

42

Audio

Audio

Office/Home Office with Avaya Deskphone

Other Phone

Call Control

Desk Phone

Call Control

Audio / VoIP

Call Control

Computer

Avaya one-X® Communicator 6.1 UC Feature - Presence (H.323 & SIP) My Aggregated Presence

My Location

My Personal Message

Aggregated Presence

Location

System/ Personal Message

Channel State

© 2011 Avaya Inc. All rights reserved.

Avaya one-X® Communicator 6.1 Desktop Integration

 Microsoft Office Communicator 2007  Citrix Presentation Server 5 or higher  Web browser click-to-dial – Recognizes, highlights phone #’s – IE 6.0, 7.0, 8.0 and Firefox 3.5 and 3.6  Windows taskbar  Integration with Outlook and Lotus Notes contact for lookup

 LDAP lookup

© 2011 Avaya Inc. All rights reserved.

Avaya one-X® Communicator 6.1 Deployment

• IT Control & Management tools • Improved auto configuration options • Separate tool for IT organizations to create custom management configuration files • Configuration files (xml) are created by the tool, which can be pushed to end-user’s PC • Allows control for saving passwords • Specify Dialing Rules • Specify Server settings

© 2011 Avaya Inc. All rights reserved.

Avaya one-X® Communicator for CS 1000  Supported on CS 1000 R7.5  MS Windows PCs (including Windows 7)

 CS 1000 SIP line functionality  Telephony and Mid-Call features (hold, transfer, etc.)  Local contact list  Call logs

 Message waiting indicator (MWI)  Click-to-call from browsers (IE or Firefox)  Audio conferencing  Point-to-Point HD video (H.264)  Search/display corporate or personal directories

 Busy State/Presence status updates

© 2011 Avaya Inc. All rights reserved.

CS1000 R7.5 one-X Communicator - Deployment SMGR CS1000 SubM

Presence DB Service (PS)

SM DB

DB

SIP Core

DB Sync

SIP XMPP for IM

XMPP for Presence

M G W

CS1000 R7.5 SLG

TPS

S S G PP

TDM UNISTIM

SIP LDAP for Directory Lookup

SIP for Voice & Video

Legend:

Legend: PP – CS1000 Presence Publisher SLG – CS1000 SIP Line Gateway SSG – CS1000 SIP Signalling Gateway

SMGR – Avaya Aura System Manager

one-X Communicator

SubM – CS1000 Subscriber Manager integrated into SMGR DB – Avaya Aura System Management DB SM – Avaya Aura Session Manager

TPS – CS1000 Terminal Proxy Server

PS – Avaya Aura Presence Service

MGW – Media Gateway © 2011 Avaya Inc. All rights reserved.

Corp. Dir.

47

Avaya one-X® Communicator for Mac OS What is It?  Voice SIP soft phone built upon the Avaya

one-X® platform designed specifically for Mac desktops and laptops operating in an Avaya Aura® SIP-enabled environment

Why does it Matter?  Flexibility and Convenience: Native soft



Transfer call

phone for Mac with Avaya Aura® environment  Cost Savings: Allow remote users to leverage enterprise dial plan



Conference call



Message waiting indicator



Speed dial, Redial



Speaker and microphone control

How does it Work?



Call History

 Voice SIP soft phone with voice path via VoIP (using the computer for audio) or via an alternate phone such as home phone or mobile phone



Contact Management



Corporate directory integration



Click-to-dial



Encoding support

© 2011 Avaya Inc. All rights reserved.

Avaya one-X® Communicator Feature Matrix Telephony one-X Communicator Platform Configuration

Audio Path

SIP

H.323

Standalone

Other Phone

     

     

Desk Phone





  

  

PS 6.0 or 6.1

PS 6.1

PS 6.1

Desk Phone Other Phone

Standalone

R6.1 Citrix UC

SM 6.0 CM 5.2.1, SP1+ 6.0 SP1+

Desk Phone

Other Phone Desk Phone

SM 6.0 CM 5.2.1, SP1+ 6.0 SP1+

Other Phone

SIP

SIP or H.323 H.323 w/ CES

H.323

This Computer UC

IM & Presence

SIP

This Computer

R6.1 for Windows XP, Vista, 7 (32 / 64 bit)

Video

PS 6.0 or 6.1

PS 6.1

PS 6.1

UC Featureset w/ CES Integration

MWI

Sync'd Visual Bridge Call Voice Conf Logs/ Call Ring Mail Control Contacts Block Other

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R1.0 for MacOS

Standalone

This Computer Other Phone

SM 6.0 SP1+

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R6.1 for CS1000

Standalone

This Computer

7.5

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PS 6.0 or 6.1

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© 2011 Avaya Inc. All rights reserved.

Packaging & Pricing

© 2011 Avaya Inc. All rights reserved.

UC All Inclusive Bundle  Facilitates adoption and procurement of comprehensive suite of UC clients and applications

 UC Application bundle for Avaya Aura® Communication Manager    

Extension to Cellular One-X Mobile One-X Portal One-X Communicator

 Enterprise Edition customers receive UCAI as an entitlement

 Standard Edition customers can add UCAI for $60/user  Avaya Presence is provided at no charge with Avaya Aura

Standard or Enterprise License © 2011 Avaya Inc. All rights reserved.

51

Distribution of one-X Soft Client Software  Avaya one- X® license(s) must be purchased in order to use the clients – Purchases can be via UCAI or a la carte – Avaya one-X® Communicator for CS1000, Avaya one-X® Communicator for Mac OS, and Avaya one-X® Mobile SIP for iOS are only available a la carte and are not part of the UCAI bundle.

– Orders are placed using standard mechanisms (e.g., ASD)

 Avaya one-X® Communicator client software is available via download at support.avaya.com/downloads  Avaya one-X® Mobile client software is downloaded from Android Market, Apple App Store, or sent via e-mail or over-the-air (OTA) to the device © 2011 Avaya Inc. All rights reserved.

52

Avaya one-X® Mobile Components Included Software Name

Description

Material Code

Price

Avaya one-X® Client Enablement Services – New/Add User Licenses

With Avaya one-X® Client Enablement Services user licensing customers receive Avaya one-X® Mobile 6.1 clients for iPhone, Android, BlackBerry and Symbian. Licenses are available a la carte or as an entitlement with the Avaya Aura Enterprise Edition and the UC All Inclusive offer. Avaya one-X® Client Enablement Services user licensing is offered as an upgrade for existing Avaya one-X® Mobile 5.x licensed users.

228379

Via UC All Inclusive entitlement, or $100/user a la carte. $15/user a la carte.

Avaya one-X ®Client Enablement Services – Upgrade from one-X® Mobile 5.X Avaya one-X ®Client Enablement Services Media/software DVD Avaya Aura System Platform Media/software DVD

Avaya one-X ®Client Enablement Services is offered as a template for Avaya Aura® System Platform.

228382

700479314

$30

700501130

$50

Avaya one-X® Mobile for iOS is designed for Apple iOS devices 260101 including iPhone, iPod touch, and iPad operating in an Avaya Aura® SIP-enabled environment. This client is only available a la carte. It does not require Avaya ® one-X Client Enablement Services and is not included in the UC All Inclusive bundle.

$72

Name

Description

Material Code

Price

Avaya one-X ®Client Enablement Services Hardware Server – Dell R610

Deployment of Avaya one-X® Client Enablement Services software requires the separate purchase of this hardware server. Alternatively, customers can choose to provide their own server hardware platform provided it meets minimum specifications published in the support document “Implementing Avaya one- X ® Client Enablement Services”. Avaya one-X® Client Enablement Services includes a Handset Services Server component that can be installed co-resident with one-X CES on a single server, or separated from one-X CES on its own server. Customers can provide their own Handset Server hardware platform provided it meets the minimum specifications published in the support document “Implementing Avaya one- X ® Client Enablement Services”.

265905

$15,500

700501084

$7,400

Avaya one-X® Mobile SIP for iOS – Software License

Optional Hardware

Avaya one- X ® Client Enablement Services Handset Server Hardware Platform

© 2011 Avaya Inc. All rights reserved.

Avaya one-X® Communicator Components Included Software Name

Description

Avaya one-X® Communicator – New/Add User Licenses

Avaya one-X® Communicator (for Windows) release 6.1 263271 provides significant enhancements including a simplified and improved user interface, an enhanced audio experience, availability of UC features for both SIP and H.323 endpoints, and greater IT controls for installation and configuration. Licenses are available a la carte, as an entitlement with Avaya Aura Enterprise Edition and the UC All Inclusive offer (not including video calling feature). Avaya one-X® Communicator user licensing is offered as an 263272 upgrade for existing Avaya one-X® Communicator 5.x/6.0 licensed users.

Via UC All Inclusive entitlement, or $72/user a la carte.

Avaya one-X® Communicator for Mac OS X is the latest offering built upon the Avaya one-X® platform designed specifically for Mac desktops and laptops operating in an Avaya Aura® SIP-enabled environment. This client is only available a la carte. It does not require Avaya ® one-X Client Enablement Services and is not included in the UC All Inclusive bundle.

$72

Avaya one-X ®Communicator – Upgrade from one-X® Communicator 5.x/6.0 Avaya one-X® Communicator for Mac OS X – Software License

© 2011 Avaya Inc. All rights reserved.

Material Code

260110

Price

$15/user a la carte.

Avaya one-X® Communicator Components Optional Software Name

Description

Material Code

Price

Avaya one-X® Communicator – VIDEO – New/Add User Licenses

Avaya one-X® Communicator video user licensing (for Windows) is an optional add-on. Licenses are available a la carte only. Avaya one-X® Communicator video user licensing is (for Windows) is offered as an upgrade for existing Avaya one-X® Communicator 6.0 licensed users.

229160

$42

229161

$9

Avaya one-X® Client Enablement Services – New/Add User Licenses

Avaya one-X® Client Enablement Services provides optional UC features for Avaya one-X® Communicator (for Windows). Licenses are available a la carte or as an entitlement with the Avaya Aura Enterprise Edition and the UC All Inclusive offer.

228379

Avaya one-X ®Client Enablement Services – Upgrade from one-X® Mobile 5.X

Avaya one-X® Client Enablement Services user licensing is offered as an upgrade for existing Avaya one-X® Mobile 5.x licensed users. Avaya one-X® Client Enablement Services provides optional UC features for Avaya one-X® Communicator (for Windows).

228382

Via UC All Inclusive entitlement, or $100/user a la carte. $15/user a la carte.

Avaya one-X ®Communicator – Upgrade from one-X® Communicator 6.0

Avaya one-X ®Client Enablement Services Media/software DVD Avaya Aura System Platform Media/software DVD

700479314

$30

Avaya one-X ®Client Enablement Services is offered as a template for Avaya Aura® System Platform.

700501130

$50

Name

Description

Material Code

Price

Avaya one-X ®Client Enablement Services Hardware Server – Dell R610

Deployment of Avaya one-X® Client Enablement Services software requires the separate purchase of this hardware server. Alternatively, customers can choose to provide their own server hardware platform provided it meets minimum specifications published in the support document “Implementing Avaya one- X ® Client Enablement Services”.

265905

$15,500

Optional Hardware

© 2011 Avaya Inc. All rights reserved.

Why Sell Avaya Mobility Solutions?

© 2011 Avaya Inc. All rights reserved.

By Selling Avaya Mobility Solutions for Mobile Collaboration Customers Have…… Seamless access to Enterprise UC • Access to rich UC services from Avaya Aura® • Presence, enterprise directory, consolidated histories

Choices, not being locked into a single vendor • Broadest range of supported devices in the industry • Smartphones, tablets, PCs, Macs

Simple, intuitive, common user experience across all clients • Choice of clients with consistent user experience • On a smartphone to be mobile, on a PC or Mac for remote workers

Increased productivity and cost savings • • • • • •

Single Number/Single Identity/Single Voice mailbox Intelligent, Aggregated Presence Unified/Synchronized Contacts Visual Voicemail Persistent/Synchronized Call Logs Seamless Handoff Between Devices/Clients (bi-directional)

© 2011 Avaya Inc. All rights reserved.

57

Mobile UC Business Case Cost saving opportunities  Reduce Cellular usage when in-office – Seamless bi-directional handoff with deskphone lets users continue voice conversations without any cellular usage/minutes – Move Five 15min calls/month to deskphone = 5x15x$0.30/min = $22.50/month  Offload to landline; Reduce roaming charges – Take incoming mobile calls on ―free‖ landline phones – Take Five 10 min call on your home phone = 5x10x$0.30/min = $15/month – Convert outbound mobile calling to inbound - travel globally without ever placing an international mobile call – 60 mins @ $5/min = $300 vs. 60 mins @ $3/min = $180. Cost savings = $120  Remove cellular LD charges – Mobile LD calling at local rates - remove high cost cellular LD by leveraging least cost routing of enterprise dial plan – 10x5min LD calls = $50 vs. $0  Replace corporate assets w/ personal devices (eg. iPhones) – Leverage "free" devices by enabling business communications through employees’ preferred personal phones  Leverage ―Free Minute‖ offers (eg. ―Fav 5‖) – Move business calls into "free minute" portion of common mobile plans

© 2011 Avaya Inc. All rights reserved.

58

Mobile UC Business Case More cost saving opportunities  Downgrade employee service plans and/or options – Fewer minutes used can lower service tier – Move from $69/month to $59/month = $10/month savings  Protect against Fraud – Apply office policies/restrictions for mobile use – Centralized CDR provides a consolidated view of office/mobile call activity – Easily distinguish between enterprise calls and personal calls on mobile billing  Use ―Free‖ Wi-Fi – Move all call control, notifications, IM/Presence, directory search and other data traffic to Wi-Fi

© 2011 Avaya Inc. All rights reserved.

59

Partners Benefit From…. Up-Sell Opportunities

• Upgrade path for IP Softphone to one-X Communicator • Upgrade path for one-X R5.2/6.0 • Upgrade to Avaya Aura Core

Cross-Sell Opportunities

• Leverage UC capabilities used in office to sell clients (e.g. Presence Services) • Integrate with broadening types of end devices found in the enterprise (Mac, iOS)

Increased Revenue

• Add Mobility Applications to UC solution sales • Target new customers with Avaya Mobility Solutions • Prepare customers for Avaya one-X evolution to Avaya Flare and integration with ACE

© 2011 Avaya Inc. All rights reserved.

60

Training Requirements and Resources

© 2011 Avaya Inc. All rights reserved.

Training Requirements and Recommendations

Recommended Learning Sessions

Sell: • ASC0266WEN – Selling Avaya one-X UC Soft Clients Design: • 3U00044W – Designing Avaya one-X Soft Clients

Authorizations Required

Certifications

© 2011 Avaya Inc. All rights reserved.

All Avaya Partners who hold UC Sales Authorizations can sell Avaya Mobility Solutions

A new ACSS for one-X Soft Clients is in development and is expected to be available in 4Q11

Take Action!  Educate yourself on Avaya Mobility Solutions  Position Avaya Mobility Solutions with all customers  Direct customers to the Mobility and End User Clients site where they can listen to a podcast of Nancy Maluso, Avaya VP and industry analyst Nick Lippis http://www.avaya.com/usa/product/mobility-and-end-user-clients  Review and download the Avaya Mobility Solutions Sales Tools and Collateral including Marketing Brochures and Customer Presentations posted at: Avaya one-X ® Mobile Portal Page:  http://portal.avaya.com/ptlWeb/products/P0438 Collateral:  http://portal.avaya.com/ptlWeb/products/P0438/AllCollateral

Avaya one-X Communicator Portal Page:  http://portal.avaya.com/ptlWeb/products/P0516

Collateral:  http://portal.avaya.com/ptlWeb/products/P0516/AllCollateral

© 2011 Avaya Inc. All rights reserved.

For More Information: Product Management Contacts  Avaya one-X® Mobile – Kyle Klassen, +1 613 356 8249, [email protected]  Avaya one-X® Mobile for SIP iOS – Rich LeGrand, +1 908 953 2318, [email protected]  Avaya one-X® Communicator – Brad Black, +1 613 356 8140, [email protected]  Avaya one-X® Communicator for Mac OS – Rich LeGrand,  Avaya one-X® Client Enablement Services – Praveen Mamnani, +1 303 538 3243, [email protected]

© 2011 Avaya Inc. All rights reserved.

64

Thank You!

© 2011 Avaya Inc. All rights reserved.