Atención Al Cliente PDF

December 17, 2022 | Author: Anonymous | Category: N/A
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| OU@BFHÖB E@ FKH@BU@V C^A.

Opr`b. DOSHE JPBHAS ASUHZ E@ KO MAZ.

Hbstr. VU@SKOBEX ^AKA.

V@STHFHA BOFHABOK E@ O^S@BEHZOJ@ (V@BO). 

S@IHABOK- OUKOBUHFA  F@BUSA E@ FAG@SFHAV X V@STHFHAV. 

U@FBAKAIA @B I@VUHAB E@ G@SFOEAV 3?53455. 

COSSOB_PHKKO.  3>3?.

 

 

OFUHTHEOE E@ O^S@BEHZOJ@ 5: OU@BFHÖB 5:  OU@BFHÖB O FKH@BU@V Fursa fagpk`g`btorha fagpk`g`btorha:: Ot`bfhöb e` fkh`bt`s `b fobok`s C^A. Ofthvheoe`s @bs`ÿobzo  ‖ Opr`behzoj`  ‖ @vokuofhöb:  @vokuofhöb: ^r`poror  ^r`poror `quhpogh`bta e` ofu`rea fab kas praf`ehgh`btas tèfbhfas e`k s`rvhfha. Fagp`t`bfho: Uroghtor r`qu`rhgh`btas e`k usuorha e` ofu`rea fab praf`ehgh`bta tèfbhfa y pratafaka e` Fagp`t`bfho: Uroghtor s`rvhfha. @vhe`bfhos e` Opr`behz Opr`behzoj`: oj`: Orfmhva  Orfmhva e` e` Yare Yare   S`suktoeas e` Opr`behzoj Opr`behzoj`` Okfobzor: V`ig`btor r`qu`rhgh`btas e` fkh`bt`s fabdarg` fab iuço tèfbhfo.

E@VFSH^FHÖB E@ KO OFUHTHEOE. ?.  ?. Opr`fhoea  Opr`fhoea opr`behz, opr`behz, e`c`rï r`okhzor k`fturo k`fturo fagpr`bshvo fagpr`bshvo e`k got`rhok e` opaya ‛V`rvhfha ‛V`rvhfha ok Fkh`bt`‗, Fkh`bt`‗, ku`ia ku`ia e`c`rï `xpkhfor fab sus pokocros o trovès e` ub fuoera fagporothva kas shiuh`bt`s fabf`ptas: 

        

   

V`rvhfha: Fkh`bt`. Fabsughear. Psuorha. V`rvhfha ok fkh`bt`. FABF@^UA. V`rvhfha.

Fkh`bt`.

Fabsughear.

Psuorha.

V`rvhfha ok Fkh`bt`.

E@DHBHFHÖB. Pb s`rvhfha `s ubo pr`stofhöb qu` sothsdof` okiubo b`f`sheoe mugobo y qu` ba fabshst` `b ko praeuffhöb e` ch`b`s got`rhok`s. @s ko p`rsabo boturok a jurçehfo qu` oequh`r` ub praeufta a s`rvhfha o fogcha e` ubo irothdhfofhöb gab`torho a okiúb thpa e` hbt`rfogcha. Uh`b` r`kofhöb fab `k prav``ear. @s ko p`rsabo qu` sothsdof` sus b`f`sheoe`s a e`s`as ok oequhrhr ub praeufta qu` pu`e` s`r tobihck` (praeufta) a hbtobihck` (s`rvhfha).

E@DHBHFHÖB ^@SVABOK. @k s`rvhfha `s fuokquh`r ofta a ofthvheoe qu` s` adr`f` poro sothsdof`r ubo b`f`sheoe.

^`rsabo a `btheoe qu` fagpro ub praeufta a s`rvhfha, qu` r`pr`s`bto ubo b`f`sheoe. @k fkh`bt` th`b` ub kuior `sp`fçdhfa `b eabe` r`okhzor ko fagpro. ^`rsabo a `btheoe qu` faga su bagcr` ka hbehfo fagpro y fabsug` `k praeufta a s`rvhfha mosto iostorka a mosto qu` su b`f`sheoe a e`s`a `stè sothsd`fma. @k fabsughear ba th`b` kuior `sp`fçdhfa `b eabe` r`okhzor su fagpro. @s oqu`k qu` e` gob`ro mochtuok moio @s ko p`rsabo qu` ehsdruto e`k praeufta usa e` ub e`t`rghboea s`rvhfha a a s`rvhfha. praeufta, hbe`p`beh`bt`g`bt` e`k s`ftar `b `k qu` s` `bfu`btr` `k praeufta a s`rvhfha. Fabjubta e` prïfthfos ` hbt`roffhab`s @k s`rvhfha ok fkh`bt` poro gç `s `k opaya o ka koria e`k fhfka e` v`btos, fuya qu` ubo `btheoe k` crhbeo o sus usuorhas acj`thva `s os`iuror qu` s` fugpkob a fkh`bt`s. kos b`f`sheoe`s y `xp`ftothvos e`k fabsughear.

 

  3. Dara 3. Dara t`gïthfa. S`okhzor ubo k`fturo fagpr`bshvo e`k eafug`bta e`baghboea ‛Uhpas e` Fkh`bt`s‗ qu` s` `bfu`btro `b ko forp`to e` got`rhok e` opaya y past`rharg`bt` e`c`rï porthfhpor `b `k dara t`gïthfa of`rfo e` s`rvhfha ok fkh`bt` `b `k qu` e`c`rï r`spabe`r kos shiuh`bt`s pr`iubtos:   ±^ar què `s hgpartobt` poro ub oi`bt` e` s`rvhfha ok fkh`bt` `k t`b`r fabafhgh`bta sacr` ko t`gïthfo `stuehoeo1 S/: ^oro ub oi`bt` e` s`rvhfha ok fkh`bt` `s hgpartobt` yo qu` fabaf`r kas thpas e` fkh`bt`s o kas fuok`s s` pu`e` `bdr`btor, yo qu` `sta k` oyueorï o `stuehorkas poro osç soc`r r`fabaf`rkas y



gob`jor ko shtuofhöb oe`kos ko b`f`sheoe`s g`jar gob`roe`pashck`. @bhiuok atrosdargo, pokocros, fabaf`r o kas fkh`bt`s oyueo o oe`kobtors` `stas, e` oyueo o `stock`f`r r`ikos cos`s poro ko hbt`roffhöb fab kas ehd`r`bt`s thpas e` fkh`bt`s.   @khjo par ka g`bas 0 thpas e` fkh`bt`s, obokhf` y `xpkhqu` què s` e`c` mof`r y qu` ba s` e`c` mof`r dr`bt` o foeo uba e` kas 0 thpas e` fkh`bt`s `k`iheas.



UH^AV E@ FKH@BU@V.

±_P V@ E@C E@C@ @ ±_P ±_ P BA V V@ @ E@C E@C@ @ MOF@S1 MOF@S1 s`r`bheoe, Gastrors` sughsa a K` iusto hgpab`r sus Iuoreor aphbhab`s. Vh`gpr` cusfo s`r kk`vïbeaka ok fogpa e` osustoea. S`c`kors` `b dargo hgpartobt` y quh`r` ackhior o kas oriug`btas köihfas. Fkh`bt` Eaghbobt`. kas e`gïs poro qu` moiob ka gobhdh`sto y e`sfartès poro ‗fakaforka `b su qu` èk e`s`o. Ba of`pto

@k Voc`kataea.

@k Fabquhstoear.

@k ^r`iubtöb.

FOSOF FO SOFU@S U@SHVU HVUHFO HFOV. V.

sui`r`bfhos e` bhbiubo fkos`. K` iusto mof`r ioko e` sus fabafhgh`btas< `s d`khz ehfh`bea ka qu` s` e`c` mof`r< k` `bfobto farr`ihr e`sp`fthvog`bt`. B`f`shto mof`r fabaf`r su aphbhöb. V` fabf`btro gïs `b `k v`be`ear (o) qu` `b `k praeufta a `k s`rvhfha. @s oeukoear (o). @stock`f` fabv`rsofhab`s ok`joeos e`k dafa e` hbt`rès.

Vothsdof`r su e`s`a e` batarh`eoe, p`rghthèbeak` qu` e`somaiu` su odïb e` sacr`sokhr< oprav`fmor poro kk`vorka o qu` e`dh`beo bu`stras oriug`btas. Fabs`rv` ko ehstobfho shb ad`bsos bh iras`rço. F`btr` ko fabv`rsofhöb `b `k t`go qu` kas r`úb`. Pcçqu`ka y fabfr`t` `k Vu dros` pr`d`rheo ‛fuïbea b`iafha. bas vogas o tagor okia‗.  Fh`rro b`iafhas p`ra moy qu` f`btrorka. ^r`iubto par taea y e` taea. @bvç`k` hbdargofhöb par ^ar ka i`b`rok ba fh`rro farr`a dçshfa y b`iafhas. `k`ftröbhfa. E`gobeo gufmo hbdargofhöb Fabfrèt`ka `b b`iafhas. e`k praeufta a s`rvhfha e` ko Eork` hbdargofhöb ariobhzofhöb. r`k`vobt` y arh`btorka Vu furhasheoe y oihkheoe poro qu` sothsdoio su g`btok mof`b p`re`r th`gpa. furhasheoe fab atros _uh`r`b soc`rka taea. @xhi` p`rsabos. gufmo hbdargofhöb sacr` Ehpkagïthfog`bt` osubtas qu` ba sab e` su mof`rk` fo`r `b fu`bto Hbfugc`bfho. e` kos khghtofhab`s e` th`gpa.

shtha‗ 

Hrrhtors`. V`r okt`rba. Gak`stors` y r`offhabor crusfog`bt`. Urotor e` fagp`thr.

Bubfo k` of`pt` ko sokheo. Ba k` prag`to bh k` shio `k  ju`ia.

E`jors` ‛`biobfmor‗ o dhb

e` e`gastrork` taea ka qu` soc`. ^`rghthrk` sokhrs` e`k t`go, ocsakvh`bea pr`iubtos hrr`k`vobt`s a ba p`rthb`bt`s.

 

  @k Hbfrèeuka.

Ba fr`` `b kos foroft`rçsthfos e`k praeufta. E`sfabdço e` kos prag`sos. @s hbs`iura. Eura e` fabv`bf`r. Hbt`rraio, kkogo y pr`iubto fab dr`fu`bfho.

Fr`` fabehfhab`s e` Ba ofkoror kos eueos. s`iurheoe, bïrr`k` V`r hgpr`fhsas fab ko `xp`rh`bfhos pashthvos hbdargofhöb. qu` k` mob afurrhea, hbeoiu` ko rozöb e` sus t`gar`s y mïioka s`bthr fögaea y trobquhka. Kkïg`ka fab dr`fu`bfho.

6.  6. Acs`rvor `k fartag`troj`: ‛?> ghbutas‗, qu` s` `bfu`btro `b ko pkotod argo U`rrhtarhug `b ko forp`to: got`rhok e` opaya.   Ku`ia e` acs`rvor `k vhe`a, r`okhf` ub ^BH (^ashthva, B`iothva ` Hbt`r`sobt`) sacr` ko i`sthöb r`okhzoeo par ko os`saro. ^AVHUHTA. B@IOUHTA. HBU@S@VOBU@.  Ok prhbfhpha trota ok fkh`bt` e` _u` o p`sor qu` `k fkh`bt` t`bço Faga `k fkh`bt` p`rsuoehö o ko ubo dargo prad`shabok, ub pafa e` fabafhgh`bta sacr` t`k`ap`roearo poro osç act`b`r gobt`bh`bea `k pratafaka kos bargor qu` s` e`c`b s`iuhr, ka qu` cusfoco qu` `ro `k mhza fuokquh`r faso poro búg`ra ok fuok kkogorab e` su `stock`fhea par ko `gpr`so. gobhpukor o ko trocojoearo poro t`kèdaba. act`b`r ko hbdargofhöb qu` Vu pae`r e` fabv`bfhgh`bta. cusfoco.



  ±^ar què phe` Burho taeas kas eotas sh kas th`b` `b ko pobtokko e`k are`boear1 a  ””Ohrdab`, cu`bos bafm`s, gh bagcr` `s Burho, ±`b què pu`ea oyueork`1‘‘     a  ””Dofhkçt`g` ust`e su búg`ra e` t`kèdaba, sh `s tob ogock`‘‘     a  ””Vu bagcr`, par dovar, poro ehrhihrg` o ust`e‘‘    a  ””Hbeçqu`g` su EBH, sh `s tob ogock`‘‘     a  Guy ch`b E. @brhqu`, eçiog` què fabsukto e`s`o r`okhzor‘‘  













  farracaror ko hbdargofhöb a ch`b s`o poro fagporor he`btheoe. S/: ^oro   ±Ko os`saro k` adr`fhö ub cu`b s`rvhfha1 S/: E`se` `k pubta e` vhsto e`k fkh`bt`, sç k` adr`fhö ubo ot`bfhöb gufma gïs p`rsabokhzoeo. ^`ra dokkö o kos pakçthfos e` ko `gpr`so.



  ±S`sp`ta kos pakçthfos e e` ` ko `gpr`so1 Vust`bt` su r`spu`sto. S/: V` pu`e` e`fhr qu` s` soktö ubo e` kos pakçthfos e` ko `gpr`so qu` du` crhbeork` `s` thpa e` hbdargofhöb, oubqu` s` ko eha hgpkçfhtog`bt`.



  ±Du` prad`shabok ok gag`bta e` hbt`roftuor fab `k fkh`bt`1 S/: Ba du` prad`shabok parqu` pusa prhg`ra sus s`bthgh`btas obt` su prad`shabokhsga.



 

  S`eoft` ub dhbok ehd`r`bt` poro ko mhstarho e` ko gob`ro qu` ust`e fabshe`ro qu` `kko e`chö oftuor. S/: ^u`s ub dhbok ehd`r`bt` s`rho qu` ko trocojoearo s` gobtuvh`ro `b su pasturo y fugpkh`ro fab kos pakçthfos e` ko `gpr`so, osç `k fkh`bt` mhfh`ro ghk`s e` fasos poro p`rsuoehrko.



  Fab oyueo e` kos shiuh`bt`s hgïi`b`s `xpkhfo ko ofthtue y `vakufhöb e` ko pratoiabhsto e` ko mhstarho:



a

a

a

  @b ko prhg`ro hgoi`b s` pu`e` acs`rvor `k gag`bta `b `k qu` `stoco vokheobea kas eotas y pr`iubtobea sacr` ko fabsukto qu` qu`rço `k fkh`bt` (du` prad`shabok).   @b ko s`iubeo hgoi`b s` pu`e` v`r `k gag`bta `b qu` `kko `stoco `b su pasturo e` ba pae`r crhbeork` ko hbdargofhöb qu` cusfoco `k fkh`bt`, y k` `stoco fagubhfobea `b eabe` y fuobea paerço v`r ko hbdargofhöb qu` cusfoco (du` prad`shabok).   @b ko t`rf`ro hgoi`b s` acs`rvo faga oúb s` gobt`bço `b su pasturo `k fkh`bt` `gph`zo o fabtork` `k gathva(du` e` prad`shabok). su fabsukto, p`ra oub osç `b `s` gag`bta ba du` b`tog`bt` s`bthg`btok shba prad`shabok

 

a

a

a

a

  @b ko fuorto hgoi`b s` v` faga shiu` `sfufmobea ok fkh`bt` y ehf` qu` ka fagpr`be` y s` bato ub tobta dosthehoeo, par ka qu` k` hbdargo qu`, par su s`iurheoe, ba s` pu`e`b crhbeor `s` thpa e` hbdargofhöb (du` prad`shabok).   @b ko quhbto hgoi`b s` acs`rvo faga fagh`bzo `k ju`ia e`k fkh`bt` poro gobhpukor o ko trocojoearo, fabtïbeak` fasos p`rsabok`s poro kairor ub iroea e` s`bthg`btokhsga `b `kko (oúb shiu` sh`bea prad`shabok).   @b ko s`xto hgoi`b s` v` faga k` fagh`bzo o fabtor sacr` su p`rra y fab `sa ko s`bshchkhzö y kaira qu` `kko s` push`ro `b sus zopotas, `s e`fhr, fab `so shtuofhöb a mhstarho sacr` `k p`rra kaira otroporko `b su ju`ia (`s ub pafa gïs s`bthg`btok).   @b ko úkthgo hgoi`b s` v` faga k` eo ko hbdargofhöb qu` e`se` ub prhbfhpha k` b`iö, p`ra, s` ko eo e` ubo dargo hgpkçfhto soktobea kos pakçthfos e` ko `gpr`so (ba du` prad`shabok).

5. S`okhzor `k fhfka e` s`rvhfha fab kas irupas prapu`stas par ko hbstruftaro (`b gh irupa `stïb Forakhbo Súo y Voroy Acobea).

S@FHCHGH@BUA. ----- GAG@BUAV BA FSHUHFAV. ---- GAG@BUAV

E@V^@EHEO.

OU@BFHÖB.

FSHUHFAV.

UH@BEO E@ FOKZOEA. GAG@BUA E@ ^OIA.

GAG@BUA E@ @VFAI@S @K ^SAEPFUA.

GP@VUSO E@ ^SAEPFUAV.

USOUA.

Ogch`bt` r`qu`rhea: Thrtuok r`qu`rhea: Thrtuok /Erhv`/YmotsOpp/Farr`a `k`ftröbhfa/U`rrhtarhug Got`rhok`s: Fagputoear ‖ U`k`vhsar ‖ Fock` MEGH ‖ Uock`ra ‖ Gorfoear`s ‖ Carroear - k`fturo `btr`iock` `b Got`rhok`s: Fagputoear pkotodargo

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