Stefanie Yarema is an energetic professional seeking a career position to combine her experience in customer service, pe...
Stefanie K. Yarema (818) 335 – 0044 -
[email protected] OBJECTIVE I am an energetic professional seeking career position to combine my experience in customer service, personnel management and business administration with my passion for senior citizens in a professional health care organization and or assisted living facility.
PROFILE Business/Administrative Skills Outstanding relational skills with the ability to effectively communicate with individuals at all levels Well versed in the ability to analyze and interpret the needs of facility/resident assessment Expert in facilitating senior needs and problem solving Well-built administrative skills and proficient in Microsoft Office, Excel, PowerPoint and Outlook Experienced property manager and facilitating repairs, maintenance and quality of properties Solid management acumen of day to day operations, HR and team development Customer Service Skills Maintained successful customer care within the senior market for over 10 years Specialized in senior needs with private in home comfort care in private sector Completed education class requirements for marketing and serving the senior demographic in the insurance industry Strong development in building relationships with the senior market in promoting their needs Excellent customer service skills and follow-up; maintaining satisfied customer base Sales & Marketing Skills Expert in negotiations and sales development programs presenting seniors with Medicare supplement solutions and final expenses and Long Term Care programs Successful event marketing to senior demographic Accomplished Real Estate professional as a Certified Senior Real Estate Specialist Managed senior and veteran needs; helping them understand their benefits through TriCare
CAREER HIGHLIGHTS Participated in a clinical internship working at a convalescent home for seniors, as part of the Music Therapy program while attending ASU to aid seniors with Alzheimer’s and or Dementia as a Life Experience management program utilizing music to aid memory and day to day skills. Later while entering into the insurance industry, developed target niche at working with seniors with final expense needs and Medicare exclusively and Long Term Care programs. Worked as a private senior care giver with several clients in their day to day needs and equally became my mother’s care giver until she passed at 89 in Nov 2012.
WORK HISTORY Licensed Life Agent, Bankers Life & Casualty, Peoria, AZ Admissions Advisor, Anthem College Online, Phoenix, AZ Spa Mgr/Project Coordinator, Iduna Medical Aesthetics, Manhattan Beach, CA Exclusive Listing Agent, Dilbeck Realtors, Pasadena, CA Merchandising Manager, FAO Schwarz, Glendale, CA
2012 – Pres 2010 –2012 2007 –2008 2004 –2007 2001 - 2004
ACCOMPLISHMENTS & PROFESSIONAL MEMBERSHIPS Aging Care Network Pasadena Women’s Club National Association of Realtors Senior Real Estate Specialist Head Chef at Union Station Pasadena Decorated by the United States Marine Corp “Outstanding Bandsman of the Year”
2009 - Pres 2008 – 2009 2004 – 2007 2004 – 2007 2003 – 2006 1981
EDUCATION Associate of Applied Science: Business Management Anthem College – Phoenix, AZ GPA 3.89/4.0
2011
Bachelor of Arts: Music Therapy Arizona State University – Tempe, AZ GPA 3.74/4.0
1985
