AspenOne2006DeploymentGuide

aspenONE 2006

Deployment Guide

Ve r s i o n N u m b e r : 2 0 0 6 October 2006 Copyright \u00a9 1981 \u2013 2006 Aspen Technology, Inc. All rights reserved.

Aspen ACOL\u2122, Aspen Adsim\u00ae , Aspen Advisor\u2122, Aspen Aerotran\u00ae , Aspen Audit & Compliance Manager\u2122, Aspen APLE\u2 Apollo Desktop\u2122, Aspen Apollo Online\u2122, Aspen AssetBuilder\u2122, Aspen ATOMS\u2122, Aspen Automated Stock Replenishment\u2122 Batch Plus\u00ae , Aspen Batch.21\u2122, Aspen BatchCAD\u2122, Aspen BatchSep\u2122, Aspen Calc\u2122, Aspen Capable-to-Promise\u00ae Aspen Chromatography\u00ae , Aspen Cim-IO for ACS\u2122, Aspen Cim-IO for Csi VXL\u2122, Aspen Cim-IO for Dow MIF\u2122, Aspen Cim-IO fo Hewlett-Packard RTAP\u2122, Aspen Cim-IO for Hitachi PLC (H04E)\u2122, Aspen Cim-IO for Melsec\u2122, Aspen Cim-IO for WonderWare InTouch\u2122, Aspen Cim-IO for Yokogawa Centum CS\u2122, Aspen Cim-IO for Yokogawa Centum XL\u2122, Aspen Cim-IO for Yokogawa EW3\u2122, Aspen Cim-IO Interfaces\u2122, Aspen Cim-IO\u2122, Aspen Collaborative Demand Management\u2122, Aspen Collaborative Forecasting\u2122, Aspen Compliance.21\u2122, Aspen Cost Factor Manual\u2122, Aspen Crude Margin Evaluation\u2122, Aspen Custom Modele Aspen Data Source Architecture\u2122, Aspen Decision Analyzer\u2122, Aspen Demand Manager\u2122, Aspen Distribution Scheduler\u2122, Asp DMCplus\u00ae Composite, Aspen DMCplus\u00ae Desktop, Aspen DMCplus\u00ae Online, Aspen DPO\u2122, Aspen Dynamics\u00ae , Aspen eBRS Energy Management, Aspen Enterprise Model\u2122, Aspen FCC\u00ae , Aspen FIHR\u2122, Aspen FLARENET\u2122, Aspen Fleet Operations Management\u2122, Aspen Framework\u2122, Aspen FRAN\u2122, Aspen Fuel Gas Optimizer Desktop\u2122, Aspen Fuel Gas Optimizer Online\u21 Aspen General Construction Standards\u2122, Aspen Hetran\u00ae , Aspen HX-Net\u00ae , Aspen Hydrocracker\u00ae , Aspen Hydrotreater\u212 HYSYS Am ines\u2122, Aspen HYSYS Crude\u2122, Aspen HYSYS Dynam ics\u2122, Aspen HYSYS OLGAS 3-Phase\u2122, Aspen HYSYS OLGAS\u2122, A HYSYS OLI Interface\u2122, Aspen HYSYS Upstream Dynamics\u2122, Aspen HYSYS Upstream\u2122, Aspen HYSYS\u00ae , Aspen Icarus Process Evaluator\u00ae , Aspen Icarus Project Manager\u00ae , Aspen InfoPlus.21\u00ae , Aspen Inventory Balancing\u2122, Aspen IQ Desktop\u2122, Aspen IQ Online\u2122, Aspen IQmodel Powertools\u2122, Aspen Kbase\u00ae , Aspen LIMS Interface\u2122, Aspen Local Security\u2122, Aspen LPIMS\u2122, Asp MBO\u2122, Aspen MIMI\u00ae , Aspen MPIMS\u2122, Aspen MUSE\u2122, Aspen NPIMS\u2122, Aspen OnLine\u00ae , Aspen Operations Manager - Even Management\u2122, Aspen Operations Manager - Role Based Visualization\u2122, Aspen Order Credit Management\u2122, Aspen Orion\u2122, A PIMS Blend Model Library\u2122, Aspen PIMS Distributed Processing\u2122, Aspen PIMS Enterprise Edition\u2122, Aspen PIMS Mixed Integer Programming\u2122, Aspen PIMS Simulator Interface\u2122, Aspen PIMS Solution Ranging\u2122, Aspen PIMS Submodel Calculator\u2122, Aspe PIMS XNLP Optimizer\u2122, Aspen PIMS\u2122, Aspen PIPE\u2122, Aspen Planning Accuracy\u2122, Aspen Plant Planner & Scheduler\u2122, Asp Scheduler Lite\u2122, Aspen Plant Scheduler\u2122, Aspen Plus OLI Interface\u2122, Aspen Plus\u00ae , Aspen Polymers Plus\u00ae , Aspen PPIMS Process Data\u2122, Aspen Process Explorer\u2122, Aspen Process Manual\u2122, Aspen Process Plant Construction Standards\u2122, Aspen Proces Recipe\u00ae , Aspen Process Tools\u2122, Aspen Product Margin & Blending Evaluation\u2122, Aspen Production Control Web Server\u2122, Aspen ProFES\u00ae 2P Tran, Aspen ProFES\u00ae 3P Tran, Aspen Properties\u00ae , Aspen Pum per Log\u2122, Aspen Q Server\u2122, Aspen RateSep\u RefSYS CatCracker\u2122, Aspen RefSYS Spiral\u2122, Aspen RefSYS\u2122, Aspen Report Writer\u2122, Aspen Resource Scheduling Optimization\ Aspen RTO Watch Cim-IO Server\u2122, Aspen RTO Watch Server\u2122, Aspen Scheduling & Inventory Management\u2122, Aspen SmartStep Desktop\u2122, Aspen SmartStep Online\u2122, Aspen SQLplus\u2122, Aspen Supply Chain Analytics\u2122, Aspen Supply Chain Connect\u2122, As Supply Planner\u2122, Aspen Tank Management\u2122, Aspen TASC-Mechanical\u2122, Aspen TASC\u2122, Aspen Teams\u00ae , Aspen Terminals Management\u2122, Aspen TICP\u2122, Aspen Transition Manager\u2122, Aspen Turbo PIMS\u2122, Aspen Utilities Planner, Aspen Utilities Operati Aspen Voice Fulfillment Management\u2122, Aspen Watch Desktop\u2122, Aspen Watch Server\u2122, Aspen Web Fulfillment Management\u2122, Aspen WinRace Database\u2122, Aspen XPIMS\u2122, Aspen Zyqad\u2122, SLM\u2122, SLM Commute\u2122, SLM Config Wizard\u2122, the Aspen and Plantelligence are trademarks or registered trademarks of Aspen Technology, Inc., Cambridge, MA. All other brand and product names are trademarks or registered trademarks of their respective companies. This document is intended as a guide to using AspenTech's software. This documentation contains AspenTech proprietary and confidential information and may not be disclosed, used, or copied without the prior consent of AspenTech or as set forth in the applicable license.

Aspen Technology, Inc. Ten Canal Park Cambridge, MA 02141-2201 USA

ii

Phone: (1) (617) 949-1000 Toll Free: (1) (888) 996-7001 Fax: (1) (617) 949-1030 Web site: ht t p: / / www.aspent ech.com

Contents

Contents 1 O v e r v i e w .............................................................................................................. 3

Technical Support .......................................................................................... 3 Online Technical Support Center ............................................................. 3 Phone and E-mail ................................................................................. 4 2 I n t r o d u c t i o n ........................................................................................................ 5

aspenONE Applications .................................................................................... 5 Packaging ..................................................................................................... 8 Organization of DVDs...................................................................................... 8 Browser Interface ......................................................................................... 10 3 I n s t a l l a t i o n P r o c e s s .......................................................................................... 1 1

Prerequisites for Installing ..............................................................................11 Equipment ......................................................................................... 11 Operating System ...............................................................................11 Licensing ............................................................................................ 12 Related Documentation ........................................................................ 12 Installation Options ....................................................................................... 19 Product Install .................................................................................... 19 Extracting a Product Installation Kit from a Suite .....................................20 Installation Logging ............................................................................. 21 Silent Install ....................................................................................... 21 Uninstalling Products ..................................................................................... 33 User Registration .......................................................................................... 33 Registering ......................................................................................... 34 4 FA Q s a n d T r o u b l e s h o o t i n g ................................................................................. 3 7

1 Overview

1

2

1 Overview

1 Overview

aspenONE is the first comprehensive set of software solutions and professional services designed to help process companies achieve their operational excellence objectives This guide provides more information on aspenONE, an overview of how AspenTech is delivering the products that you have licensed, and installation prerequisites and options. AspenTech releases its products on a single set of DVDs that are designed to ease the installation of aspenONE applications as well as individual products. To achieve this goal, all AspenTech products and modules are released simultaneously on one set of DVDs and use one installation procedure that will guide you through your installation regardless of the products or modules being installed. This guide describes the aspenONE applications, the products that comprise them, and how to access them. It is ideally suited to system administrators or anyone who is required to install, configure, and manage the products and aspenONE application implementation.

Te c h n i c a l S u p p o r t O n l i n e Te c h n i c a l S u p p o r t C e n t e r AspenTech customers with a valid license and software maintenance agreement can register to access the Online Technical Support Center at: http: / / support.aspentech.com You use the Online Technical Support Center to: • •

1 Overview

Access current product documentation. Search for technical tips, solutions, and frequently asked questions ( FAQs) .

•

Search for and download application examples.

•

Search for and download service packs and product updates.

•

Submit and track technical issues.

•

Search for and review known limitations.

3

•

Send suggestions.

Registered users can also subscribe to our Technical Support e-Bulletins. These e-Bulletins proactively alert you to important technical support information such as: •

Technical advisories

•

Major product releases

•

Product updates

•

Product patch announcements

Phone and E-mail Customer support is also available by phone, fax, and e-mail for customers who have a current support contract for their product(s). Toll-free charges are listed where available; otherwise local and international rates apply. For the most up-to-date phone listings, please see the Online Technical Support Center at: http: / / support.aspentech.com

4

Support Centers

Operating Hours

North America

8:00 – 20:00 Eastern time

South America

9:00 – 17:00 Local time

Europe

8:30 – 18:00 Central European time

Asia and Pacific Region

9:00 – 17:30 Local time

1 Overview

2 Introduction

aspenONE Applications aspenONE is AspenTech’s comprehensive set of software solutions and professional services designed to help process companies achieve their operational excellence objectives. It leverages the value of simulation models to help process companies increase operational efficiency and profitability across their global enterprise. aspenONE is designed to be aligned with the way AspenTech’s customers manage their enterprise operations. aspenONE is focused on: specific industries (for example, aspenONE for Chemicals), the business areas that comprise these inductries (for example, Plant Operations), and the applications that support the business areas (for example, Production Management & Execution). aspenONE applications are sets of licensed software deliverables that support a given business process. Each application requires a specific license agreement and is available from the I n s t a l l b y a p p l i c a t i o n tab on the AspenTech Installation Browser (see Browser Interface below). There are 21 applications available with aspenONE 2006. The table below details the Industries and Business Areas to which the applications belong as well as the products included in the applications. I ndustry

Business Area

Application

Products included

aspenOne for Chem icals

Plant Operations

Advanced Process Control

DMCplus Composite, DMCplus Desktop, DMCplus Online, IQ Desktop, IQ Online, IQmodel Powertools, SmartStep Desktop, SmartStep Online, Watch Desktop, Watch Online

Planning & Scheduling

Supply Chain Connect, Supply Planner

Planning & Scheduling for Olefins

Advisor, Integration Infrastructure, Olefins Scheduler, PI MS, PI MS AO, PI MS SMC

2 Introduction

5

I ndustry

Business Area

Application

Products included

Production InfoPlus.21 Enterprise Edition, Managem ent Online Deployment, Operations & Execution Domain Model, OpsKPI, Process Explorer, Q Server, Role-Based Visualization

aspenONE for Energy

Process Engineering

ACOL+ , Dynamics, Icarus Process Evaluator, Aspen Plus, Simulation Workbook, Tasc+

Exploration & Production

CIM-IO for OPC, Event Management, InfoPlus.21, Integration Infrastructure, Operations Domain Model, OpsKPI, Process Explorer, RoleBased Visualization, Web.21

Plant Operations

Advanced Process Control

DMCplus Composite, DMCplus Desktop, DMCplus Online, Integration Infrastructure, IQ Desktop, IQ Online, IQmodel Powertools, Role-Based Visualization, SmartStep Desktop, SmartStep Online, Watch Desktop, Watch Server

Planning & Scheduling

Integration Infrastructure, MBO, Operations Domain Model, OrionXT, PIMS, PIMS-AO, PIMS Distributed Processing, PIMSSMC, Role-Based Visualization

Production Advisor, AtOMS, InfoPlus.21, Managem ent Integration Infrastructure, & Execution Operations Domain Model, OpsKPI, Role-Based Visualization Process Engineering

ACOL+ , FlareNET , HX-Net, HYSYS Crude option, HYSYS Dynamics, HYSYS, Icarus Process Evaluator, Simulation Workbook, Tasc+

Supply and Distribution

Collaborative Demand Manager, DPO, IMOS, Integration Infrastructure, Operations Domain Model, Retail , RoleBased Visualization, Supply Chain Connect, Web Fulfillment Managem ent

aspenONE for Plant Pharmaceuticals Operations

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Production Audit & Compliance Manager, Managem ent Batch and Event Extractor, & Execution Batch.21, Compliance Management, eBRS, Golden Batch Profiler, InfoPlus.21 Enterprise Edition, Operations Domain Model, OpsKPI, Process

2 Introduction

I ndustry

Business Area

Application

Products included

Explorer, Q Server, Role-Based Visualization Process Development aspenONE for Polymers

Plant Operations

BatchSep, Batch Plus, Properties Advanced Process Control

Polymer Production Control Desktop, Polymer Production Control Online – complex transitions

Planning & Scheduling

Batch.21, Collaborative Demand Manager, Plant Scheduler – Extended Automation, Scheduling Insight, Supply Chain Connect, Supply Planner

Production InfoPlus.21 Enterprise Edition, Managem ent Online Deployment, Operations & Execution Domain Model, OpsKPI, Process Explorer, Q Server, Role-Based Visualization Process Engineering

aspenONE for Specialty Chem icals

Plant Operations

ACOL+ , Dynamics, Icarus Process Evaluator, Aspen Plus, Polymers Plus, Simulation Workbook, Tasc+ Advanced Process Control

IQ Desktop, IQ Online, IQmodel Powertools, State Space Controller Online, State Space Controller Desktop

Planning & Scheduling

Batch.21, Plant Scheduler – Extended Optimization, Scheduling Insight, Supply Chain Connect, Supply Planner

Production Batch.21, Batch and Event Managem ent Extractor, eBRS, Golden Batch & Execution Profiler, InfoPlus.21 Enterprise Edition, Operations Domain Model, OpsKPI, Plant Scheduler, Process Explorer, Q Server, RoleBased Visualization Process Engineering

2 Introduction

Batch Plus, Custom Modeler, Dynamics, Aspen Plus, Simulation Workbook

7

Pa c k a g i n g Included in your package from AspenTech, you will find the following items that you will need prior to installation: •

Letter notifying you of what products are licensed.

•

Package of DVDs (see Organization of DVDs below).

•

License file (only if a dongle has also been shipped to you).

•

Instructions on how to run the License Utility.

Notes: •

•

If a dongle is not used, you will need to run a utility to send Aspen Distribution the locking code before a license file can be generated. Before you begin installation, you will want to print copies of the Installation Guides for products that will be installed. Those guides are on the Documentation DVD in your package.

Organization of DVDs aspenONE delivers AspenTech’s engineering and innovation, plant operations, and supply chain management products in a single set of easy-to-use DVDs. The DVDs are organized in the following way: •

•

•

aspenONE Administration DVD includes the Aspen Software License Manager (SLM) and Aspen Security. aspenONE Documentation DVD includes AspenTech product documentation in the form of PDF files and online help. Product documentation can be installed to your computer or hosted on a file share. aspenONE DVDs 1 to 6 include the AspenTech products and modules.

N o t e : You do not need to insert DVDs 1 through 6 in any particular order. Inserting any of them will start the installation procedure and you will be automatically prompted to insert the next appropriate DVD to continue with your installation choices.

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2 Introduction

DV D L a b e l

DVD Content

aspenONE 2006 Administration DVD

Tools for the aspenONE administrator such as SLM (Software License Manager)and Aspen Security.

aspenONE 2006 Documentation DVD

All AspenTech installation and reference documents (in PDF format) and standalone versions of Help files. This DVD is not used in the installation process as it is designed for standalone use.

aspenONE 2006 DVD 1 aspenONE Infrastructure

aspenONE Infrastructure, including Aspen Role-Based Visualization, Aspen Event Management, Aspen Operations Domain Model, and Aspen Integration Infrastructure.

aspenONE 2006 DVD 2 Aspen Manufacturing

Aspen Manufacturing – Information Management, Batch, Production Management, and Advanced Process Control products.

aspenONE 2006 DVD 3 Aspen PIMS and Aspen PIMS and Aspen ORION Aspen Orion products. aspenONE 2006 DVD 4 Aspen Supply Chain Planning

Aspen Supply Chain Planning – Aspen Supply Chain Family products, including Aspen SCM, CAPS, and Collaborative Forecasting.

aspenONE 2006 DVD 5 Aspen Supply and Distribution (Energy)

Aspen Supply and Distribution (Energy), including Aspen Fuels Marketing products (Aspen Retail) and Aspen IMOS.

aspenONE 2006 DVD 6 Aspen Engineering

Aspen Engineering – including all Aspen Engineering products.

Notes: •

•

2 Introduction

Some products previously available on CD-ROM are not included on the aspenONE DVD product discs. If you do not find a product included on the aspenONE DVD product discs, please contact AspenTech Support at http: / / support.aspentech.com. Third-party products that AspenTech delivers without any modification of the software are delivered in their original packages.

9

Browser I nterface The AspenTech Installation Browser provides a mechanism for users to validate their product licenses and browse through the aspenONE applications and/ or products for which they are licensed before beginning the installation process. The AspenTech Installation Browser contains two tabs, I n s t a l l b y a s p e n O N E A p p l i c a t i o n and I n s t a l l b y P r o d u c t . If you have purchased an aspenONE application, you can install from the I n s t a l l b y a s p e n O N E A p p l i c a t i o n tab. The Installation Browser will guide you in determining your licensed products based on your license configuration if you have not already done so. From the I n s t a l l b y P r o d u c t tab, you can browse for individual products. In this tab, products are organized in the “classic” manner. The following links are available on the left side of the AspenTech Installation Browser: • •

•

•

• •

H e l p . Provides an overview of the AspenTech Installation Browser. L i c e n s e C o n f i g u r a t i o n . Displays the license configuration wizard to determine which products you are licensed for installation. S u p p o r t S e r v i c e s . Connects to the AspenTech Support Web site where you can find knowledge base articles, tips, and solutions to known problems. C o n t a c t I n f o r m a t i o n . Connects to the AspenTech Support Web site where you can obtain the latest e-mail and telephone contact information and find the AspenTech Support location closest to you. You can see hours of operation for global support and submit your support issues. A s p e n Te c h H o m e . Connects to the AspenTech Web site. A s p e n U p d a t e C e n t e r . Connects to the Aspen Support Service Pack Update Center so that you can check to see if there is a service pack(s) available for the product(s) that you are installing. You must register on the Support Web site to access the Update Center.

The following buttons are available along the bottom of the AspenTech Installation Browser: •

•

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I n s t a l l . Launches the installation process during which you will select the products to be installed on this computer. You may receive a message telling you to insert the DVD that corresponds to the solution or product you have highlighted in the AspenTech Installation Browser. E x i t . Closes the AspenTech Installation Browser. If you have launched an installation, clicking Ex i t will not stop the installation.

2 Introduction

3 Installation Process

Prerequisites for I nstalling Ensure you meet the following requirements before you begin installing AspenTech products.

Equipment You must have a DVD Reader. If you do not have a DVD Reader, please contact AspenTech Support.

Operating System Please ensure you have one of the following operating systems: Operating systems supported by aspenONE 2006 Operating System

Microsoft I nteroperability

Desktop

Windows 2000 SP4 (Professional Edition)

Office 2000

Desktop

Windows XP SP2 (Professional Edition)

Office XP

Server

Windows 2000 Server SP4 (Standard Edition)

Office 2000

Server

Windows Server 2003 SP1 (Standard Edition)

Office 2003

N o t e s: •

AspenTech continues to support product versions prior to aspenONE 2006 on the operating systems on which they were supported when released (unless AspenTech has notified customers with an “end of support” date by e-bulletin and on the AspenTech Support Web site http: / / support.aspentech.com/ ).

3 Installation Process

11

•

•

Customers can continue to use products on the operating systems that were initially supported by AspenTech (within the limits specified in the license agreement). Terminal Server and Citrix are supported by Aspen Engineering Suite and by aspen SCM for aspenONE 2006.

Licensing You must install the Software License Manager (SLM). This software must be configured and available before proceeding with the installation of the products. N o t e : Some products cannot be installed unless a License Manager server confirms that the product has been licensed at install time. For aspenONE 2006, Install Time licensing is not supported by all products.

For more information about licensing, please see Software License Manager (SLM) Installation and Reference Guide on the aspenONE Documentation DVD. After the Software License Manager is installed for network or standalone use, you will need to select documentation for the products you will be installing. This is discussed in the Related Documentation section.

Related Documentation Before installing any AspenTech products, be sure to print and read the Installation Guide, Release Notes, What’s New, Known Issues, and related documentation for each product you intend to install. All AspenTech installation and reference documents (in PDF format) and standalone versions of Help files are included on the aspenONE Documentation DVD. N o t e : A table of Installation Guides for each of the products is included at the end of this section.

Each product-specific installation guide contains critical information about specific system requirements, product dependencies, and post-installation configuration procedures. The individual product Release Notes or AES What’s New and AES Known Issues guides contain information about new features, software fixes, and known problems and workarounds. To access the documentation, insert the aspenONE Documentation DVD into your DVD Reader. You have two options to access the documentation. Click B r o w s e to browse and display the contents of the Documentation DVD. When you click B r o w s e , product documentation is not installed to your computer. Click I n s t a l l to install product documentation directly to your computer.

Brow sing the Documentation DVD Insert the Documentation DVD into your DVD reader and click B r o w s e . The aspenONE Documentation Home page is displayed.

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3 Installation Process

There are three tabs from which you can access the documentation – DVD, All Products, Installation Guides.

DVD This tab organizes the documentation according to DVD: •

aspenONE Infrastructure

•

Aspen Manufacturing

•

Aspen PIMS and Aspen Orion

•

Aspen Supply Chain Planning

•

Aspen Supply and Distribution (Energy)

•

Aspen Engineering

Use the D V D tab if you have licensed an individual product and want to view the documentation for that product. For example, if you are installing Aspen Process Explorer, click A s p e n M a n u f a c t u r i n g | A s p e n P r o c e s s E x p l o r e r as shown below.

3 Installation Process

13

All Products This tab shows a complete offering of AspenTech products listed in alphabetical order. To view documentation for a specific product, click the A l l P r o d u c t s tab and select the product name. For example, if you want to view documentation for Aspen APLE, click Aspen APLE as shown below.

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3 Installation Process

Installation Guides This tab shows all the installation guides for the aspenONE products. Click a product link to open the product’s installation guide in the Documentation browser’s main window. When the PDF opens, you may click the Sav e icon to save the document to your computer.

I nstalling Documentation from the Documentation DVD This section describes how to install product documentation from the Documentation DVD. 1

Insert the Documentation DVD into your DVD reader and click I n s t a l l . The A s p e n T e c h I n s t a l l e r W e l c o m e dialog box is displayed.

2

Click N e x t on the We l c o m e dialog box. The L i c e n s e A g r e e m e n t dialog box is displayed.

3

Read the license agreement. To continue to install product documentation, click Y e s , I a c c e p t t h e t e r m s o f t h e l i c e n s e a g r e e m e n t . Then click N e x t . The C h o o s e D e s t i n a t i o n L o c a t i o n dialog box is displayed.

4

The default location for AspenTech product documentation is C: \ Program Files\ AspenTech. To choose another installation location, click B r o w s e . After you have determined your installation location, click N e x t . The

3 Installation Process

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Fe a t u r e S e l e c t i o n f o r a s p e n O N E 2 0 0 4 D o c u m e n t a t i o n dialog box is displayed. 5

To install documentation for a specific product, click the suite the product belongs to then click the icon next to the product name. From the options that are displayed, select T h i s f e a t u r e , a n d a l l s u b f e a t u r e s , w i l l b e i n s t a l l e d o n l o c a l h a r d d r i v e . Repeat this step to install documentation for additional products.

6

To install all of the documentation for an entire suite of products, click the icon next to the suite name and select T h i s f e a t u r e , a n d a l l s u b f e a t u r e s , w i l l b e i n s t a l l e d o n l o c a l h a r d d r i v e . All of the documentation for the selected suite will be installed to the computer. Repeat this step to install all of the documentation for additional suites.

7

Click N e x t to continue with the installation. The R e a d y t o I n s t a l l t h e P r o g r a m dialog box is displayed.

8

Review the installation summary. If the installation summary is correct, click Fi n i sh to start the installation process. If you need to make corrections, click B a ck .

I nstallation Guides on the aspenONE Documentation DVD

16

A s p e n Te c h P r o d u c t N a m e

I nstallation Guide

Aspen Accounting.21

1st Quality Installation Guide

Aspen Adsim

Aspen Engineering Suite 2006 Installation Guide

Aspen Advisor

Aspen Advisor Installation Guide

Aspen Audit & Compliance Manager

Aspen Audit & Compliance Manager Installation Guide

Aspen Apollo Desktop

Aspen Manufacturing Suite Advanced Process Control Installation Guide

Aspen Apollo Online

Aspen Manufacturing Suite Advanced Process Control Installation Guide

Aspen AtOMS

Aspen Oil Management System (AtOMS) Installation Guide

Aspen Batch.21

Aspen Batch.21 Installation Guide

Aspen Batch Plus

Aspen Engineering Suite 2006 Installation Guide

Aspen BatchCAD

Aspen Engineering Suite 2006 Installation Guide

Aspen BatchSEP

Aspen Engineering Suite 2006 Installation Guide

Aspen Blend

None

Aspen Capable to Promise

Aspen Capable-to-Promise (CTP) Installation Guide

Aspen Case Analysis Tools

Aspen Engineering Suite 2006 Installation Guide

Aspen Calc

Aspen Calc Installation Guide

Aspen CatRef

Aspen Engineering Suite 2006 Installation Guide

Aspen Chromatography

Aspen Engineering Suite 2006 Installation Guide

Aspen Cim-IO

Aspen CIM-IO User's Manual

Aspen Cim-IO Interfaces

See individual Cim-IO interface guides

3 Installation Process

A s p e n Te c h P r o d u c t N a m e

I nstallation Guide

Aspen Collaborative Forecasting

Aspen Collaborative Forecasting (CF) Installation Guide

Aspen Compliance.21

1st Quality Installation Guide

Aspen Configured Applications

Aspen Configured Applications (CAPs) Installation Guide

Aspen Custom Modeler

Aspen Engineering Suite 2006 Installation Guide

Aspen Data Source Architecture

Aspen Data Source Architecture Directory Server Installation Guide

Aspen DMCplus Composite

Aspen Manufacturing Suite Advanced Process Control Installation Guide

Aspen DMCplus Desktop

Aspen Manufacturing Suite Advanced Process Control Installation Guide

Aspen DMCplus Online

Aspen Manufacturing Suite Advanced Process Control Installation Guide

Aspen DPO

Aspen PIMS Suite Installation Guide

Aspen Dynamics

Aspen Engineering Suite 2006 Installation Guide

Aspen eBRS

Aspen eBRS Installation Guide

Aspen Event Management

Aspen Event Management Installation Guide

Aspen FCC

Aspen Engineering Suite 2006 Installation Guide

Aspen Fuel Gas Optimizer

Aspen Manufacturing Suite Advanced Process Control Installation Guide

Aspen FLARENET

Aspen Engineering Suite 2006 Installation Guide

Aspen Framework

Aspen Framework Server Installation Manual

Aspen Fuels Marketing

Aspen Retail Suite Installation and Configuration Guide

Aspen Grade-IT

1st Quality Installation Guide

Aspen HTFS (ACOL, APLE, FI HR, FRAN, MUSE, PI PE, TASC, TICP)

Aspen Engineering Suite 2006 Installation Guide

Aspen HTFS+ (Acol+ , Aerotran, Hetran, Plate+ , Tasc+ , Teams)

Aspen Engineering Suite 2006 Installation Guide

Aspen Human Interface

1st Quality Installation Guide

Aspen HX-Net

Aspen Engineering Suite 2006 Installation Guide

Aspen Hydrocracker

Aspen Engineering Suite 2006 Installation Guide

Aspen Hydrotreater

Aspen Engineering Suite 2006 Installation Guide

Aspen HYSYS

Aspen Engineering Suite 2006 Installation Guide

Aspen HYSYS Upstream

Aspen Engineering Suite 2006 Installation Guide

Aspen Icarus

Aspen Engineering Suite 2006 Installation Guide

Aspen InfoPlus.21

InfoPlus.21 Installation Guide

Aspen Integration Infrastructure

Aspen Integration Infrastructure Installation Guide

Aspen IQ Desktop

Aspen Manufacturing Suite Advanced Process Control Installation Guide

Aspen IQ Online

Aspen Manufacturing Suite Advanced Process Control Installation Guide

3 Installation Process

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18

A s p e n Te c h P r o d u c t N a m e

I nstallation Guide

Aspen IQmodel Powertools

Aspen Manufacturing Suite Advanced Process Control Installation Guide

Aspen LIMS Interface

1st Quality Installation Guide

Aspen Local Security

Aspen Local Security Server Installation Manual

Aspen MBO

Aspen PIMS Suite Installation Guide

Aspen OLI Interface

Aspen Engineering Suite 2006 Installation Guide

Aspen OnLine

Aspen Engineering Suite 2006 Installation Guide

Aspen OnLine Deployment

Aspen Engineering Suite 2006 Installation Guide

Aspen Operations Domain Model

Aspen Operations Domain Model Installation Guide

Aspen Orion

Aspen PIMS Suite Installation Guide

Aspen PIMS

Aspen PIMS Suite Installation Guide

Aspen PIMSBCI

Aspen PIMS Suite Installation Guide

Aspen Plus

Aspen Engineering Suite 2006 Installation Guide

Aspen Polymers Plus

Aspen Engineering Suite 2006 Installation Guide

Aspen Process Data

None

Aspen Process Explorer

Aspen Process Explorer Installation Guide

Aspen Process Manual

Aspen Engineering Suite 2006 Installation Guide

Aspen Process Recipe/Transition Manager

Aspen Process Recipe and Aspen Transition Manager Installation Guide

Aspen Process Tools

Aspen Engineering Suite 2006 Installation Guide

Aspen Production Control Web Server

Aspen Manufacturing Suite Advanced Process Control Installation Guide

Aspen Profile.21

None

Aspen Properties

Aspen Engineering Suite 2006 Installation Guide

Aspen Q Server

None

Aspen RefSYS

Aspen Engineering Suite 2006 Installation Guide

Aspen Remote Simulation Service

Aspen Engineering Suite 2006 Installation Guide

Aspen Report Writer

Aspen PIMS Suite Installation Guide

Aspen Role-Based Visualization

Aspen Role-Based Visualization Installation Guide

Aspen RTO Watch Cim-IO Server

Aspen Manufacturing Suite Advanced Process Control Installation Guide

Aspen RTO Watch Server

Aspen Manufacturing Suite Advanced Process Control Installation Guide

Aspen SCM

Aspen SCM Installation Guide

Aspen Simulation Workbook

Aspen Engineering Suite 2006 Installation Guide

SLM

Software License Manager (SLM) Installation and Reference Guide

Aspen SLM Client Tools

Software License Manager (SLM) Installation and Reference Guide

Aspen SmartStep Desktop

Aspen Manufacturing Suite Advanced Process Control

3 Installation Process

A s p e n Te c h P r o d u c t N a m e

I nstallation Guide

Installation Guide Aspen SmartStep Online

Aspen Manufacturing Suite Advanced Process Control Installation Guide

Aspen Split

Aspen Engineering Suite 2006 Installation Guide

Aspen SQLplus

SQLplus Installation Guide

Aspen Supply Chain Analytics Aspen Supply Chain Connect (ASCC) Installation Guide Aspen Supply Chain Connect Aspen Supply Chain Connect (ASCC) Installation Guide Aspen Watch Desktop

Aspen Manufacturing Suite Advanced Process Control Installation Guide

Aspen Watch Server

Aspen Manufacturing Suite Advanced Process Control Installation Guide

Aspen Web.21

Aspen Web.21 Installation Guide

Aspen Web.21 Graphic Studio Aspen Zyqad

Aspen Web.21 Installation Guide Aspen Engineering Suite 2006 Installation Guide

I nstallation Options The AspenTech Installation Browser allows you to browse through Aspen industry solutions as well as suite solutions prior to installation. The Browser has two tabs, I n s t a l l b y a s p e n O N E A p p l i c a t i o n and I n s t a l l b y P r o d u c t . •

•

From the I n s t a l l b y a s p e n O N E A p p l i c a t i o n tab, you can browse by Industry, Business Area, and application. For details, please see the aspenONE Applications section in Chapter 2. Each aspenONE aplication requires a specific license agreement. Y o u s h o u l d u s e t h i s t a b o n l y i f you have licensed an application. From the I n s t a l l b y P r o d u c t tab, you can browse for products as they are included in the AspenTech Suites. In this tab, products are organized in the “classic” manner. Y o u s h o u l d u s e t h i s t a b t o c a r r y o u t a product installation.

N o t e : If you are upgrading an existing product installation and your system administrator has not given you any notification of a change in your contract since November 2004 you should install products using the I n s t a l l b y P r o d u c t tab. If you are not sure whether your company has licensed applications, please contact your system administrator.

Product I nstall 1

Insert any aspenONE product DVD into your DVD Reader. The AspenTech Installation Browser appears.

2

Select the I n s t a l l b y a s p e n O N E A p p l i c a t i o n or I n s t a l l b y P r o d u c t t ab depending on how you want to browse through the available products.

3

Select the appropriate application or product and review the contents displayed on the right to confirm the product(s) that you want to install are part of the selection.

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4

Click the I n s t a l l button. If a message prompts you to insert a different DVD, select that DVD from your package of DVDs and insert the requested DVD into your DVD Reader.

N o t e s: •

•

•

It is important that you follow the product installation procedures as described in the installation guide for the product you are installing. The installation guides for ALL products are located on the aspenONE Documentation DVD. If the installation requires you to install software from more than one DVD, you will be prompted to insert the next DVD. You can also install AspenTech software by sharing or copying the contents of the aspenONE DVDs to a network-accessible drive. If you are installing from a network drive, be sure to map a drive to the location prior to installation.

Extracting a Product I nstallation Kit from a Suite The Product Installation Kit utility allows system administrators the option of making a limited set of AspenTech products available for installation by end users. This option is designed for enterprise clients who want to deploy a selected set of AspenTech products to their end users. The Product Installation Kit utility takes in the location of a product's MSI file (* .msi) from the aspenONE DVDs and the directory location where it should make a copy of the selected product’s installation kit. When the utility is run, it creates an installation kit for the selected product in the specified directory. End users then run their product installations from that directory.

To c r e a t e a p r o d u c t i n s t a l l a t i o n k i t :

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1

Determine the AspenTech product that you want to make available in the installation kit. You may make only one product installation kit at a time.

2

Insert the aspenONE 2006 Administration DVD into your DVD reader (or, if the aspenONE media has been copied to a network, open the aspenONE Infrastructure folder). Using Windows Explorer, browse to a s p e n o n e 2 0 0 6 a d m d v d | To o l s and double-click S e p a r a t e P r o d K i t . e x e . The G e n e r a t e P r o d u c t I n s t a l l a t i o n K i t dialog box will display.

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3

I n t h e S e l e c t t h e p r o d u c t ' s M S I f i l e f r o m s u i t e C D - R O M text box, enter the path to the MSI file for which you want to create an installation kit, or click the browse (…) to browse the DVD for the MSI file.

4

I n t h e D i r e c t o r y t o c o p y t h e i n s t a l l a t i o n k i t * text box, enter the path to where you want the installation kit to be copied. Typically, this will be the shared directory that end users will access to run the AspenTech product installations.

5

Click G e n e r a t e K i t . The utility will create an installation kit for the selected MSI file and copy it to the specified directory.

6

Repeat steps 2-5 for each product for which you want to create an installation kit.

N o t e : If you are extracting a product from the aspenONE 2006 Administration DVD, there is an additional requirement to copy the \ core\ directory from the DVD into the directory where the product was extracted. 7

Notify end users of the shared directory where the installation kits are located.

8

This step describes how to initiate a product installation using a product installation kit. From the target computer, browse to the shared directory where the kits are located and double click a product's .msi file. The AspenTech Installation Wizard will display. Please refer to each product's installation guide for specific information about installing each product.

I nstallation Logging Installation log files can be enabled through two options: • •

Option 1: Using the regular computer policies for Windows Installer Option 2: By setting EnableLogging under HKLM\ Software\ AspenTech\ Setup. The installer only checks for the existence of EnableLogging. It can be set to anything.

Log files are created under the % TEMP% directory of the user logged on to the computer. If using option 1, refer to the platform SDK help on “Logging Policy” for more information on the valid logging levels. Using option 2 generates a detailed log file that is useful for debugging installation problems. The EnableLogging option is supported by both the standard interactive install from the product DVDs and the Silent Install (ATRunUnattended.exe). If none of the above options are used, the installer generates a basic log file under the % TEMP% directory of the user logged onto the computer. The log file will have the same name as the product name.

Silent I nstall AspenTech provides a way to automatically install AspenTech software to multiple computers to ensure a consistent configuration of the software on all target computers called the Aspen Silent Install tool. The Aspen Silent Install tool allows system administrators to create XML files that control the unattended installation of AspenTech tools to individual

3 Installation Process

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computers without requiring user interaction. You can create different XML files to deploy unique configurations to different groups of computers. Using this tool, the information that would be entered as part of a standard install is stored in an XML file. This XML file is then used as an input to the installs, which can run unattended without needing to prompt the user for any information. The information in the XML file includes: •

What products to install.

•

What features of the products to install.

•

Where to install the products.

•

Where the Aspen Framework (AFW) server is located (if AFW is used).

•

Where the ADSA server is located (if ADSA is used).

•

Any other information collected by a dialog box.

Deploying a common Aspen client application configuration is a three-step process: •

Record the installation XML file.

•

Create a shortcut to the AtRunUnattended.exe file.

•

Invoke the installation XML file from the client computer.

The XML file must be generated on a system that matches the configuration of the destination computers. For example, if you wish to generate an XML file for Product A, B, and C, then you need to ensure that A, B, or C is not already installed on the recording system.

Operating System Requirements The Aspen Silent Install tool may be run with the following operating systems and corresponding service packs: •

Windows Server 2003 SP1

•

Windows 2000 SP 4

•

Windows XP SP2

Recording an XML file The first step of the deployment process is recording the configuration XML file. You may record the XML file on any computer as long as you reference the network share where the installation kit will reside.

To r e c o r d t h e X M L f i l e : 1

Click S t a r t | R u n …. Enter the following command in the Open: field:

msiexec /i \\myserver\myshare\mysuite.msi RECORDRESPONSE="1"

where \\ myserver \ myshare \ is the name of a network share that contains the new installation kit and m ysuit e.m si is the name of the AspenTech product

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3 Installation Process

suite from which you are installing products, for example, AspenEngineeringSuite2006.msi. This share must be accessible by the client computers; the XML file specifically refers to this share. Notes: •

•

Running this command invokes an installation procedure that appears to be installing the software. However, it is only obtaining the information needed to install the software and storing it in an XML file. No products are installed during this procedure. The sequence of the dialogs may be slightly different depending on the product suite that is being installed.

The A s p e n T e c h I n s t a l l e r wizard appears.

A s p e n Te c h I n s t a l l e r W i z a r d

2

Click N e x t . The A s p e n Te c h I n s t a l l e r C o n f i g u r a t i o n W i z a r d is displayed.

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24

3

Click N e x t to advance to the L i c e n s e C o n f i g u r a t i o n T y p e dialog box.

4

Select the desired method of product licensing: o

L i c e n s e S e r v e r – Select this option if you want to use only license files located on a network license server.

o

S t a n d a l o n e L i c e n s e F i l e – Select this option if you want to use only license files that are located on your local machine.

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o

5

B o t h – Select this option if you want to use license files that are located on a network license server and license files that are located on your local machine.

Click N e x t . If you selected License Server, the L i c e n s e S e r v e r s dialog box appears.

If you selected Stand-alone License Files, the L i c e n s e F i l e s dialog box appears.

If you selected both, you will see both dialog boxes.

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26

6

Type the name of the License Server or browse to a License File. Click N e x t to advance to the L i c e n s e A g r e e m e n t dialog box.

7

Read the license agreement carefully and select Yes if you agree to it.

8

Click N e x t to proceed to the C o m p u t e r C o n f i g u r a t i o n T y p e dialog box.

9

Select the type of installation you want to perform.

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1 0 Choose the destination folder where you want to install AspenTech products and click N e x t . The F e a t u r e S e l e c t i o n dialog box appears.

1 1 Select the products and features to be installed. o

Click C h a n g e . . . to choose a different installation folder for the selected application.

o

Click D i s k S p a c e to open the D i s k S p a c e R e q u i r e m e n t s dialog box. This dialog box will indicate how much space is required on each client computer to install the selected products and features. Click OK to return to the F e a t u r e s S e l e c t i o n dialog box.

The icons on the left side of the product names have the following meanings: The product will be installed with all features.

o o

The product will be installed. Not all of the features will be installed.

o

The product will not be installed.

1 2 Click N e x t to advance to the first A s p e n F r a m e w o r k C o n f i g u r a t i o n D e t a i l s dialog box. N o t e : The Aspen Framework dialog boxes referenced in steps 1 2 - 1 8 do not display for all product suites and they may appear in a different order than described. If you are installing AES, proceed to step 1 9 .

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1 3 Enter the name of an A s p e n F r a m e w o r k S e r v e r or A s p e n L o c a l S e c u r i t y server or, if the individual components of the Framework server reside on different computers, click A d v a n c e d S e t t i n g s to enter B PE S e r v e r N a m e , S e c u r i t y S e r v e r N a m e , and R e p o s i t o r y S e r v e r N a m e .

1 4 Click N e x t to advance to the U s e r n a m e a n d Pa s s w o r d dialog box. (This dialog box only displays for some products.)

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1 5 Enter the U s e r n a m e , Pa s s w o r d , and D o m a i n for a member of the Administrators group or select the S k i p u s e r n a m e / p a s s w o r d v a l i d a t i o n checkbox. 1 6 Click N e x t to advance to the second A s p e n F r a m e w o r k C o n f i g u r a t i o n D e t a i l s dialog box.

1 7 Type the name of an ADSA Directory Server in the D i r e c t o r y S e r v e r box. 1 8 Type a default T i m e o u t value in seconds for the connection to the ADSA Directory Server.

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N o t e : You may leave the D i r e c t o r y S e r v e r field blank if you prefer to choose an ADSA Directory Server after the installation is complete. 1 9 Click N e x t to advance to the R e a d y t o I n s t a l l t h e P r o g r a m dialog box.

2 0 Click I n s t a l l to begin recording the XML file for the installation of the selected products. The I n s t a l l i n g M y S u i t e dialog box appears. N o t e : No products are installed during this procedure.

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2 1 After the XML file has been recorded, the A s p e n Te c h I n s t a l l e r m essage box indicates the location of the XML file.

2 2 Note the location of the XML file and click O K to continue. The W i z a r d C o m p l e t e d dialog box appears. Click F i n i s h to exit the wizard.

2 3 Copy the XML file to the network share. You can rename the XML file to reflect the configuration if you need to deploy more than one client configuration, for example, ProcessExplorerDefault.xml.

Creating a Shortcut for Unattended Client I nstallations This step creates a shortcut to the AtRunUnattended.exe program so that users can easily run the program from their client computer.

To c r e a t e a s h o r t c u t t o A t R u n U n a t t e n d e d . e x e : 1

Open Windows Explorer on the server computer and browse to the shared folder containing A t R u n U n a t t e n d e d . e x e and the XML file. The A t R u n U n a t t e n d e d . e x e is located on the aspenONE 2006 Administration DVD in the a s p e n o n e 2 0 0 6 a d m d v d \ T o o l s directory.

2

Right-click in the right pane and select N e w | S h o r t c u t .

3

Type the name A t R u n U n a t t e n d e d . e x e and click N e x t .

4

Type the name of the shortcut and click F i n i s h .

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5

Right-click the new shortcut and select P r o p e r t i e s .

6

Change the Ta r g e t to include the XML file. Make sure that both A t R u n U n a t t e n d e d . e x e and the XML file use the same share name. For example:

\\myserver\myshare\AtRunUnattended.exe /I | /S \\myserver\myshare\ProcessExplorer.xml [/noreboot | /forcereboot] o

Either the / I or / S switch is required. The / I switch causes the unattended install to display some status information as it is running. Use the / S switch to make the install completely “silent”.

o

The / noreboot switch is optional and does not reboot the computer after an unattended install.

o

The / forcereboot is optional and forces the computer to reboot after an unattended install.

If neither the / noreboot nor / forcereboot switch is specified, the tool will automatically reboot the computer if required. 7

Click OK .

8

Notify client users with the name and location of the shortcut or you may include the shortcut in an e-mail that you send to the client users.

N o t e : A log file, such as, "ATRunAttended Mon Jun 16 20.13.02 2003.log" is written to the % temp% directory of the user logged on to the computer.

I nstalling using the XML file The next step of the deployment process is to run the configuration XML file from the client computer. This will install the configuration that you specified during the XML-recording process to the client computer.

Modifying the XML file If you used the Generate Product Installation Kit utility (SeparateProdKit.exe) to extract specific product installation kits and want to use those files for the silent install, you must edit each product's MSI file path in the XML file. For more information about the Generate Product Installation Kit utility, see "Extracting a Product Installation Kit from a Suite" in this chapter. The XML file has an element < PRODUCTN> for each product that was selected when the XML file was recorded. Each element contains a file path to the product's MSI file. N is a running number 1, 2, 3 and so on. A sample element in XML will look like, Y:\aspenone2006dvd6\Aspen Plus 2006.msi.

Each product's MSI file path may need to be edited to include the path where the Generate Product Installation Kit utility copied the MSI file. Open the XML file in a text editor, such as, Microsoft Notepad and modify the msi file path to the directory where the product's installation kit was copied.

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To i n s t a l l u s i n g t h e X M L f i l e : 1

From the client computer, open W i n d o w s E x p l o r e r and browse to the location of the shortcut following your system administrator’s guidelines.

2

Double-click on the shortcut to run the A t R u n U n a t t e n d e d . e x e program .

The Aspen client application configuration that you specified during the XMLrecording process is installed. C a u t i o n ! Do not attempt to remove AspenTech products by deleting folders and registry keys. Doing so could render your computer unstable. Use the uninstall method described below.

Uninstalling Products This section describes how to uninstall AspenTech products.

To u n i n s t a l l p r o d u c t s : •

•

A d d / R e m o v e P r o g r a m s . Use this when you want to modify/ uninstall a single product. S t a r t | P r o g r a m s | A s p e n Te c h | U n i n s t a l l A s p e n S o f t w a r e . Use this when you want to uninstall one or many products.

- OR•

I n v o k e m y s u i t e . m s i . Use this when you want to uninstall all installed AspenTech products or if you wish to add/ change products installed on the system.

To u n i n s t a l l t h e p r o d u c t s t h a t y o u i n s t a l l e d w i t h A s p e n Silent I nstall: •

From the client computer, click S t a r t | R u n … . Enter the following command in the O p e n : field:

\\myserver\myshare\mysuite.msi

The A s p e n T e c h I n s t a l l e r dialog box is displayed.

User Registration As the end user of aspenONE products, you are given the option to register for an AspenTech Customer Support account (unless an Administrator installing aspenONE has disabled that functionality). When you run an aspenONE product, the registration window appears.

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33

Read this window. You have four choices: •

•

•

•

Click N e x t to register. (This option is recommended.) Proceed to the Registering section for more information. Click Ca n cel to leave the registration window. When you cancel the registration process, you will have the option to R e g i s t e r L a t e r or D o N o t R e g i s t e r . Clicking D o N o t R e g i s t e r disables the user registration option on the computer. Click A c a d e m i c U s e r only if you are associated with a university or college and are n o t one of the main contacts for AspenTech. Click R e g i s t e r L a t e r to be reminded the next time you run an aspenONE product.

Registering To continue registration as a user of aspenONE products: 1

34

A registration overview is provided as shown in the following window. Review the process.

3 Installation Process

2

Once you read this window, click N e x t .

3

Enter you name and company information in the required fields.

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36

4

Click N e x t to view the information you provided.

5

Click Ve r i f y to approve the information. There are three ways to transmit the information you provided: by internet, by e-mail from your computer, or by e-mail from another computer.

6

Click the process that you want to use and follow the on-screen instructions to finish your registration.

3 Installation Process

4 FA Q s a n d T r o u b l e s h o o t i n g

Where can I get more information on the Software License Manager (SLM)? For more information on licensing, please see Software License Manager (SLM) Installation and Reference Guide on the aspenONE Documentation DVD. Where is the product documentation? To access the documentation, insert the aspenONE Documentation DVD into your DVD Reader. What if I do not have a DVD Reader? If you do not have a DVD Reader, please contact AspenTech Support http: / / support.aspentech.com. I cannot find the products I have installed previously. Where are they? AspenTech has reduced the number of products it supports by retiring some and combining others into other existing products. In some cases, a product may have been retired, and some products that were previously installed individually have been combined into other products and are no longer available separately. There are also a small number of products that are currently sold but were not available when the DVD set was produced. These products can be downloaded from the Support website. For more information, check the Product Lifecyle page on the AspenTech Support Website, which has a listing of retired and combined products. If you cannot find your product, contact AspenTech Support.

4 FA Q s a n d T r o u b l e s h o o t i n g

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4 FA Q s a n d T r o u b l e s h o o t i n g