Download As ISO 10019-2005 Guidelines For The Selection of Quality Management System Consultants and Use of Their Serv...
AS ISO 10019—2005 10019—2005 ISO 10019:2005
A S I S O 1 0 0 1 9 — 2 0 5
. m o c . l a b o l g i a s . e r o t s o f n i / / : p t t h t a n o i s r e v l l u f e h t s s e c c A . e l p m a s e g a p 7 e e r f a s i i s h T
Australian Standard™
Guidelines for the selection of quality management system consultants and use of their services
This Australian Standard was prepared by Committee QR-008, Quality Systems. It was approved on behalf of the Council of Standards Australia on 8 April 2005. This Standard was published on 5 May 2005.
The following are represented on Committee QR-008: Australian Institute of Petroleum
. m o c . l a b o l g i a s . e r o t s o f n i / / : p t t h t a n o i s r e v l l u f e h t s s e c c A . e l p m a s e g a p 7 e e r f a s i i s h T
Australian Organisation for Quality Bureau of Steel Manufacturers of Australia Certification Interests (Australia) Commonwealth Department of Transport and Regional Services Services Department of Agriculture, Fisheries and Forestry (Commonwealth) Engineers Australia Federal Chamber of Automotive Industries Institute of Materials Engineering Australasia International Accreditation Forum Joint Accreditation System of Australia and New Zealand Main Roads Department, Queensland Quality Society of Australasia The Royal Australian Chemical Institute Additional Interests: Airways New Zealand Australian Chamber of Commerce and Industry Australian Electrical and Electronic Manufacturers Association Australian Industry Group Department of Defence (Australia) Department of Industry, Tourism and Resources (Commonwealth) Energy Supply Association of Australia Master Builders Australia Telarc New Zealand
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AS ISO 10019— 10019—2005
Australian Standard™ . m o c . l a b o l g i a s . e r o t s o f n i / / : p t t h t a n o i s r e v l l u f e h t s s e c c A . e l p m a s e g a p 7 e e r f a s i
Guidelines for the selection of quality management system consultants and use of their services
First published as AS ISO 10019—2005 10019—2005..
i s h T
COPYRIGHT
© Standards Australia All rig hts are reserv res erv ed. No par partt o f t his wor work k m ay be rep rod uce d o r c opie d i n a ny form for m o r b y any means, electronic or mechanical, including photocopying, without the written permission of the publisher. Published by Standards Australia, GPO Box 5420, Sydney, NSW 2001, Australia ISBN 0 7337 6666 8
ii
PREFACE
This Standard was prepared by the Australian members of the Joint Standards Australia/Standards New Zealand Committee QR-008, Quality Systems. After consultation with stakeholders in both countries, Standards Australia and Standards New Zealand decided to develop this Standard as an Australian Standard rather than an Australian/New Zealand Standard. This Standard is identical with, and has been reproduced from, ISO 10019: 2005, Guidelines for the selection of quality management system consultants and use of their services, services, which was prepared by ISO Technical Committee ISO/TC 176, Quality management and quality assurance,, Subcommittee SC 3, Supporting technologies. assurance technologies. . m o c . l a b o l g i a s . e r o t s o f n i / / : p t t h t a n o i s r e v l l u f e h t s s e c c A . e l p m a s e g a p 7 e e r f a s i i s h T
The objective of this Standard is to provide guidance for the selection of quality management system consultants and the use of their services. Committee QR-008 considers the capacity to provide an effective management tool and a basis for performances improvement to be essential requirements of AS/NZS ISO 9001:2000, and recommends that Clauses 5.3 f) and g) be interpreted as follows: f)
the quality management system should be an effective and efficient management tool;
g)
the quality management system should provide the basis for continual improvement of the organization's performance.
As this Standard is reproduced from an International Standard, the following applies: (a)
Its number does not appear appear on each each page of text and its identity is shown only on the cover and title page.
(b)
In the source text ‘this International International Standard’ should read ‘this Australian Standard’.
(c)
A full point should be substituted substituted for a comma when referring to a decimal marker.
References to International Standards should be replaced by references to Australian or Australian/New Zealand Standards, as follows: Referen Ref erence ce to t o Intern In ternati ational onal Standar Stan dard d
Austral Aus tralian ian/New /New Zealand Zeal and Standa Sta ndard rd
ISO
AS/NZS ISO
9000
Quality management systems— Fundamentals and vocabulary
9000
Quality management systems— Fundamentals and vocabulary
The term ‘informative’ has been used in is this Standard to define and the guidance. application of the annex to which it applies. An ‘informative’ annex only for information
iii ii i
CONTENTS
Page
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1
Scope .................................................................................................................................................... .................................................................................. ..................................................................
1
2
Normative references .................................................................................. .......................................................................................................................... ........................................
1
3
Terms and definitions ..................................................................... .......................................................................................................................... .....................................................
1
4
Selection Selection of a quality manage management ment system consultant consultant ........... ................. ............. .............. ............. ............. .............. ............. ............. .......... ...
2
4.1
Input to the selection process ...........................................................................................................
2
4.2
Competence of the consultant ............................................................ ........................................................................................................... ...............................................
3
4.3
Ethical considerations ........................................................................................................................ ................................................................................ ........................................
6
5
Use of the quality management management system consultant's consultant's services ............. .................... ............. ............. .............. ............. ............. ......... ..
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5.1
Consultant's services .................................................................................................... ......................................................................................................................... .....................
7
5.2
Contract for consultant's services .................................................................................................... ......................................................................... ...........................
7
5.3
Useful considerations for consultant's services ..............................................................................
7
Annex A (informative) T Typical ypical activities of quality management system consultants .......................... ..... .....................
9
Annex B (informative) Evaluation of quality management system consultants ...................................
12
Bibliography ......................................................................... ............................................................................................................................................... ......................................................................
13
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INTRODUCTION
In the realization of a quality management system, some organizations choose to rely on their own personnel but ensuring some usethat the the services o f external of The selection of a consultant by an is important for resulting quality consultants. management system is capable of meeting theorganization organization's planned objectives in the most efficient and effective manner. Even when using the services of a quality management system consultant, the involvement and commitment of the organization's top management are key factors for a quality management system realization.
. m o c . l a b o l g i a s . e r o t s o f n i / / : p t t h t a n o i s r e v l l u f e h t s s e c c A . e l p m a s e g a p 7 e e r f a s i i s h T
This International Standard aims to provide guidance on the factors to be taken into consideration when selecting a quality management system consultant. It can be used by organizations in the selection of a quality management system consultant who is able to meet their specific needs, expectations and objectives in the realization of quality management system. It can additionally be used by a) quality quality management management system consulta consultants nts as guide guidelines lines to quality quality manag management ement system system consulting, consulting, and b) consulting consulting organization organizations s for the se selection lection of qua quality lity manag management ement syst system em consultants consultants..
1
AUSTRA AUS TRALIA LIA N S STAN TAN DAR D
Guidelines for the selection of quality management system consultants and use of their services
1 Sc Scop ope e This International Standard provides guidance for the selection of quality management system consultants and the use of their services. . m o c . l a b o l g i a s . e r o t s o f n i / / : p t t h t a n o i s r e v l l u f e h t s s e c c A . e l p m a s e g a p 7 e e r f a s i i s h T
It is intended to assist organizations when selecting a quality management system consultant. It gives guidance on the process for evaluating the competence of a quality management system consultant and provides confidence that the organization's needs and expectations for the consultant's services will be met. NOTE NOT E 1 This Int Internatio ernational nal Sta Standard ndard iis s not intended intended to b be e used for for certific certification ation pu purposes. rposes. NOTE NOT E 2 This Inte Internation rnational al Standa Standard rd addresses addresses the realizatio realization n of a quality manag management ement sys system tem but, at th the e same time, could be used with appropriate adaptation for the realization of any other management systems.
2 Normat Normative ive refer reference ences s The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, r eferences, the latest edition of the referenced document (including any amendments) applies. ISO 9000:20 9000:2000, 00, Quality management systems — Fundamentals Fundamentals and vocabulary
3 Terms and defini definitions tions For the purposes of this document, the terms ter ms and definitions given in ISO 9000 and the following apply apply.. 3.1 3.1 quality management system realization process of establishing, documenting, implementing, maintaining and continually improving a quality management system NOTE NOT E Qualit Quality y managem management ent system re realizat alization ion can include include the follo following: wing: a)
identifying identifying the processes processes needed needed for a quality manage management ment syste system m and their applicat application ion throug throughout hout the organi organization zation;;
b)
determining determining the the sequence sequence and interaction interaction of the identi identified fied processes processes;;
c)
determining determining criteria criteria and methods methods needed needed to ensure that that both the ope operatio ration n and contro controll of the identi identified fied proc processes esses are effective;
d)
ensuring ensuring the availabilit availability y of resource resources s and information information neces necessary sary to support the opera operation tion and moni monitoring toring of the iden identified tified processes;
e)
monitoring, monitoring, measuring measuring an and d anal analysing ysing the id identifi entified ed pro processe cesses; s;
f)
implementing implementing actions actions nec necessary essary to achiev achieve e planned results results and and contin continual ual impro improveme vement nt of the ident identified ified pro processe cesses. s.
3.2 3.2 quality management system consultant person who assists the organization on quality management system realization, giving advice or information NOTE NOT E 1 The cons consultant ultant c can an also assist assist in rrealizin ealizing g parts of a quality quality ma managem nagement ent system. system.
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. m o c . l a b o l g i a s . e r o t s o f n i / / : p t t h t a n o i s r e v l l u f e h t s s e c c A . e l p m a s e g a p 7 e e r f a s i i s h T
AS ISO 10019-2005, Guidelines for for the selection of quality management system consultants and use of their services
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