Application Support Analyst or IT Analyst or Decision Support An

Brandon Kasuba XXXX XXXXXX XXXXX Houston, TX 713-320-4024

[email protected]

SUMMARY Solutions-focused Application Support Analyst with 11+ years of IT experience. Proven ability to achieve high quality results and proactively increase efficien cy and ensure system reliability. A broad understanding of computer hardware an d software including management, configuration, troubleshooting and overall supp ort. Experience with: Global Application Support System Reliability ent Tools Root Cause Analysis Customer Focus Business Continuity Planning Issue Resolution

Information Managem Vendor Relationships Business Analysis

Professional Experience Chevron Information Technology Company, Bellaire, Texas 011 Technical Lead - IM Systems *

2006-2

Supported over 20,000 end users resolving 7,000+ cases by analyzing and developing technical solutions Provided product training to 1000+ users Performed an application upgrade including creating and implementing the pr

* * oject

plan plus completed a 4 hour planned system outage ahead of schedule Identified the need and took the initiative to plan and implement a nightly

* data

transfer of 2,600 survey files from production to the disaster recovery env ironment which supports Business Continuity Plan (BCP) * Successfully maintained a server uptime of 99.5% and above * Participated in 3 Root Cause Analysis (RCA) investigations * Led the effort to ensure 2 products were Information Protection compliant (applications, web servers, and databases) * Submitted and reviewed monthly billing averaging $500,000 and resolved inva lid charge codes Chevron Oronite Company, Houston, Texas Decision Support Analyst

2000-2006

* Provided support for a Global Datamart that contained all of Oronite's 100, 000 global sales transactions * Analyzed and validated an average of 2,500 monthly global sales transaction s from North America, South America, Europe, Africa, Middle East, and Asia * Implemented functionality to load an average of 100 monthly sales transacti ons to the Global Datamart for a newly acquired OPCO during the Texaco merger * Consulted with users on an average of 50 ad hoc reporting requests per mont h which included an explanation of the business rules * Managed and monitored 3000+ support cases to ensure all were researched,

investigated, and responded to within the Service Level Agreement (SLA) gui delines * Provided customer training to a community of 300 users * Designed and implemented 8 financial reports for the Fixed Assets group in the SAP BI environment Metro Information Services at ExxonMobil, Houston, Texas 2000 Desktop Support Analyst

1999-

* Installed, configured, tested, and supported 2500 desktops for the new tech nology infrastructure for the Exxon/Mobil merger Chevron Information Technology Company, Houston, Texas Intern - Global Information Link (GIL) Project

Summer 1998

* Served as a mobile Technical Analyst on a worldwide implementation of 30,00 0 PCs that involved installing, configuring, and testing the new infrastructure Education Texas State University, San Marcos, Texas Bachelor of Business Administration, Computer Information Systems Technical Proficiencies All Windows Platforms, IIS, MS Office, Databases (Oracle, SQL Server, MS Access) , PL/SQL, Data Warehouses, Data Marts, Crystal Reports (now Business Objects), S AP BI Reporting, Information Management Applications (eRoom 7.3.4 and Inquisite 9.01), Tsunami, Phoenix, Remedy, SharePoint Additional Technical Training Introduction to Programming Using VBA, Mastering Access 97 Programming, FOCUS Ba sic Reporting, Introduction to Oracle: SQL and PL/SQL, Advanced PL/SQL, Develop PL/SQL Program Units, Introduction to Web Development, Data Warehousing Institut e's Semi-Annual Conference, SQL Server Data Transformation Services, Decision An alysis 101, BI Reporting & Analysis, Multiple SharePoint classes (Overview, Pers onalization, Search Functionality, Usage Reports and Site Features), Take Back Y our Life (Productivity)