Appletoolkit Dickens Asbury

Building An Apple Toolkit Landon Dickens

Network System Administrator

Asbury University

INTRODUCTION

APPLE DEVICE MANAGEMENT

APPLE SERVICE TOOLKIT

APPLE SERVICE TOOLKIT

HOW AST WORKS

APPLE SERVICE TOOLKIT

SYSTEM COMPONENTS •

Diagnostic Gateway (DG)

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Gateway Manager (GM)

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Mac Resource Inspector (MRI)

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Unit Under Test (UUT)

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Notebook Adapter Diagnostic (NAD)

Test Patterns Tool (TPT)

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Server Bit Setter (SBS)

Cooling System Diagnostic (CSD)

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Video System Test (VST) for Macbook Pro (15-inch Late 2010)

Video System Test (VST) for iMac (27-inch, Mid 2011)

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Audio Input and Output Test

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Keyboard Diagnostic Test

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Blank Board Serializer (BBS)

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Storage Diagnostic

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Image Persistence Test (IPT)

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Trackpad Keyboard Mapper (TKM)

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Flash Storage Repair (FSR)

Trackpad Diagnostic Test

APPLE SERVICE TOOLKIT

DIAGNOSTIC GATEWAY & GATEWAY MANGER •

Diagnostic Gateway: Software runs on a dedicated Mac, and provides tools to triage computers via Netboot, and records test results as log files.

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Gateway Manager: an App to remotely configure and manage the Diagnostic Gateway server as well as accesses diagnostic logs.

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Once control has returned to the user, you can interact with the icons on the M using the UUT’s keyboard and mouse / trackpad. Test results are only sent once

APPLE SERVICE TOOLKIT

MAC RESOURCE INSPECTOR 8.

When MRI completes its checks, the icons display badges are color-coded to ind status (pass, fail, caution), as shown in the MacBook example below. See the sec ‘Interpreting MRI Results’ for a description of how to interpret the color-coded b

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A very fast, EFI-based, client-side triage diagnostic tool that checks both hardware and software components.

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Designed to run within 1-2 minutes.

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Minimal working hardware needed.

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Running in EFI eliminates any possible OS issues causing (or masking) symptoms.

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Allows a tech to make a quick change (i.e. swap ram) and test again without a lot of downtime.


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APPLE SERVICE TOOLKIT

MRI WALKTHROUGH

APPLE SERVICE TOOLKIT

MRI WALKTHROUGH

APPLE SERVICE TOOLKIT

MRI WALKTHROUGH

APPLE SERVICE TOOLKIT

MRI WALKTHROUGH

APPLE SERVICE TOOLKIT

MRI WALKTHROUGH

APPLE SERVICE TOOLKIT

MRI WALKTHROUGH

APPLE SERVICE TOOLKIT

MRI WALKTHROUGH

APPLE SERVICE TOOLKIT

MRI WALKTHROUGH

APPLE SERVICE TOOLKIT

MRI WALKTHROUGH

APPLE SERVICE TOOLKIT

MRI WALKTHROUGH

APPLE SERVICE TOOLKIT

ADDITIONAL TOOLS

APPLE SERVICE TOOLKIT

ADDITIONAL TOOLS

APPLE SERVICE TOOLKIT

ADDITIONAL TOOLS

APPLE SERVICE TOOLKIT

ADDITIONAL TOOLS

iOS DIAGNOSTICS

iOS DIAGNOSTICS

iOS DIAGNOSTICS

iOS DIAGNOSTICS

iOS DIAGNOSTICS

iOS DIAGNOSTICS

APPLE CACHING SERVICE

APPLE CACHING SERVICE OS X •

OS X Software Updates

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Third-party applications and updates via the Mac App Store

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System downloads obtained via Software Update

Internet Recovery OS image download (Mavericks and later)

iOS 7 and TV

iTunes & iBooks •

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iTunes 11.0.4 and later (both OS X and Windows)

iOS app purchases and updates

iBooks Store content (both iOS and OS X apps)

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iOS and TV updates

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iOS apps and Updates

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Apps and books within iTunes U courses

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Additional Mobile Assets

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APPLE CACHING SERVICE

APPLE CACHING SERVICE

APPLE CACHING SERVICE

APPLE CACHING SERVICE

APPLE REMOTE DESKTOP

APPLE REMOTE DESKTOP Manage

Interact

Deploy Inventory

APPLE REMOTE DESKTOP

APPLE REMOTE DESKTOP Manage •

Restart, Log Out, Shutdown

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Send Messages

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Rename in ARD

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Send Unix Commands

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Set StartUp Disks

APPLE REMOTE DESKTOP Interact •

Control or Observe Computer

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Share Your Screen

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Lock the Screen

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Copy Items

APPLE REMOTE DESKTOP Deploy •

Install software packages

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Upgrade Software

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Manage Files/Permissions

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Open/Quit Apps

APPLE REMOTE DESKTOP Inventory •

Software Reporting

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Hardware Reporting

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Computer Usage

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Network Responsiveness

APPLE REMOTE DESKTOP

APPLE REMOTE DESKTOP

APPLE DEVICE MANAGEMENT

APPLE DEVICE MANAGEMENT http://www.apple.com/ios/ios8/enterprise/ IT departments have more ways to manage information securely without burdening employees with complex rules and work personas.

APPLE DEVICE MANAGEMENT

THE FUTURE enterpriseiOS.com

Profile Manager

QUESTIONS & DEMOS