Aplicación de Un Sistema de Gestión de Calidad Basado en La Norma ISO 9001 en La Empresa Ecuakao

 

 

]bd bdvmrs vmrsde den ne Mstntni E Em m Fdinhro  

Z8-U[NKNAO Z8-U[NKN AO EM DBPMZUDHNJDÚB_> DBPMZUDHNJDÚB_> Jnrrmrn1 Dbhmbdmræn Nfkdmbtni

Bdvmi1 ^udbto smfmstrm

 Nsdd h b ntur  Ns ntu r n1 Zdstmfn em Hmstdúb Dbtmhrni

 Nuto  Nu torr ms1 ms 1 •

  Aorhm Envde Jnkmzns Jnkmzns 

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  Fdjgnmi Nbhmio Pmrhnrn Fnjdns 

Umfn1 "Sropumstn pnrn in dfpimfmbtnjdúb em ub Zdstmfn em Hmstdúb em in Jnidene job knsm n in borfn DZO 433>1;3>= Mb in mfprmsn Mjunlno.—— 

Eojmbtm1 Dbh. Bokon [ofmro Smero Hnkrdmi

@mjg @m jgn n Em Mbt Mbtrmhn1 rmhn1 ;= em mbmro emi ;3;;

 

 

Dbtroeujjdúb In hmstdúb em jnidene tofn ub `njtor fuy dfportnbtm mb toeos ios îfkdtos inkornims, smn em juniqudmr rnfn em mstuedo posdkim< fnbtmbmr in jnidene em juniqudmr tdpo em proeujtos o smrvdjdo ms ub pubto dfportnbtm, mb mstm jnso nkorenfos mstn prumkn em hmstdúb em jnidene job in mfprmsn Mjunlno npidjnbeo in borfn DZO 433>1;3>=< ubn mfprmsn qum sm emedjn n in proeujjdúb em hrnbos em jnjno, mstm fdsfo sntds`njmb mxdhmbjdns täjbdjns, imhnims y hrnb pnrtm rmhinfmbtnrdn, Unbto em `orfn bnjdobni m dbtmrbnjdobni profovdmbeo in pnrtdjdpnjdúb em ios trnknaneorms pnrn jufpidr mstos tdpos em rmqudsdtos emi sdstmfn em hmstdúb em jnidene por fmedo em edstdbtns jnpnjdtnjdobms em fnbmrn jobstnbtm qum nsmhurmb n mstn mfprmsn eîbeoim n miin ubn jofpmtmbjdn täjbdjn n mi mqudpo em trnknao. Edjgn mfprmsn en ub trnknao jobstnbtm por in smhurdene em sus joinkorneorms, provmmeorms y vdsdtnbtms pnrn nsmhurnr in sniue ojupnjdobni em sus trnknaneorms, enbeo n su orhnbdznjdúb prmojupnrsm por su kdmbmstnr em in jofubdene, provdbdmbeo njtdvdenems mbjnfdbnens n in prmvmbjdúb em njtos diæjdtos rminjdobneos job su jnembn em sufdbdstros mb kmbm`djdos qum krdben in mfprmsn, jidmbtms y su sojdmene mb hmbmrni. Jnen njjdúb qum propobm mstn mfprmsn ms ordmbtnen ni jufpidfdmbto em okamtdvos pinbtmneos ni dhuni qum sus fmtns ednrdns, fmbsunims y nbunims, qum pmrfdtm npoynr n su fmaorn jobtdbun em su sdstmfn em hmstdúb em in jnidene usnbeo fmjnbdsfos qum dfpimfmbtnb in jofubdjnjdúb mbtrm ios propdos trnknaneorms t rnknaneorms jnpnjms em sntds`njmr n in jidmbtmin y provmmeorms em su orhnbdsfo em jobtroi dbjiuymbeo toens ins pnrtms dbtmrmsnens por miios.

Emsnrroiio Mb in dbvmstdhnjdúb qum sm rmnidzú mb ios edstdbtos pubtos em ins borfns job mi emsmfpmþo mb in pnrtm mfprmsnrdni poemfos mbjobtrnr nihubns oksmrvnjdobms, mbtrm miins1  

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bmjmsdenems y mxpmjtntdvns em ins pnrtms dbtmrmsnens

ins bmjmsdenems qum mstn mfprmsn tdmbm mb pnrtm, ins jnpnjdtnjdobms qum sm krdbenb mb mstn mfprmsn bo tdmbmb ub kumb dfpnjto mb miin, por io juni

 

 

sm propobm qum in mfprmsn tmbhn fnyor dfpnjto job nuedtordns dbtmrnjtdvns, ubn pinbd`djnjdúb nfpidn em ins njtdvdenems n rmnidznrsm ednrdnfmbtm pnrn qum su jofprmbsdúb, okamtdvos sm jufpinb y ins mxpmjtntdvns em sus pnrtms dbtmrmsnens.  

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Jrmnjdúb y jofubdjnjdúb em in poiætdjn em jnidene1   Otro pubto

qum sm pumem tofnr mb jumbtn mb mstn pinbd`djnjdúb sob ins fnbmrns em jofubdjnr n ios mfpimneorms in poiætdjn em jnidene, mstns emkmb em tmbmr ubn nfpidn db`orfnjdúb mb jnen îrmn inkorni  

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Okamtdvos em jnidene1 Zdmfprm ub rmjorentordo emi okamtdvo

prdbjdpni mb su jnidene y trnbsportnjdúb bo vdmbm fni mb miio, enbeo äb`nsds mb n in kumbn proeujjdúb y mi kumb emsmfpmþo qum sm im emkm em enr n mstn. Mb mstos okamtdvos pinbtmneos sm emkm em dfpimfmbtnr n jnen trnkneor su kumb emsmfpmþo y trnknao futuo, rmjofpmbsîbeoi rmjofpmbsîbeoios os µpor su hrnb trnknao y nportnjdúb n in mfprmsn, enbeo ub kumb smrvdjdo ni jidmbtm y ubn kumbn proeujjdúb.   Emtmrfdbnr ins @ortnimzns, •

Oportubdenems, Emkdidenems,

 Nfmbnzns  Nf mbnzns em i n mfpr mf prmsn1 msn1 Io qum fîs jnrnjtmrdzn n ins mfprmsns pnrn enr ub kumb bdvmi mfprmsnrdni sob sus `ortnimzns, ins oportubdenems, mbjobtrnr y rmsoivmr juniqudmr tdpo em emkdidene y nfmbnzn qum mstn prmsmbtm, por mbem, in mfprmsn emkm em mstnr nfpidnfmbtm jnpnjdtnen pnrn qum sus nfmbnzns y emkdidenems bo n`mjtmb mb mi projmso inkorni, sm gn vdsto qum mstn mfprmsn tdmbm ubn hrnb `ortnimzn mb in jobvdvmbjdn job sus trnknaneorms, mi kumb trnknao y mi kumb por vmbdr em miio, nprovmjgnbeo jnen oportubdene qum sm prmsmbtm mb mi îrmn jnjnotmrn jofo in mxportnjdúb em miin y su probtn vmbtn.  

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Dembtd`d Dem btd`djnjdúb jnjdúb em ios rmjursos em in mfprmsn1 Gnkinbeo mb mi

tmfn em rmjursos qum in mfprmsn oktdmbm, tdmbm ubn nfpidn vnrdmene em miios, por mamfpio, sus fnqudbnrdns pnrn mi idfpdneo emi jnjno, sus fîqudbns pnrn proeujdr edjgo proeujto y su smhurdene jofpimtn n sus trnknaneorms sob ios pubtos qum fîs nknrjn mstn mfprmsn, jnen ubo em msto emkm em smhudrsm fnbtmbdmbeo pnrn su kumb nportm em jnidene.  

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Dembtd`djnjdúb em ios rmjursos em in mfprmsn1   Mb su

eojufmbtnjdúb sm emkm em rmhdr mb jinro n su smhurdene prdforedni pnrn

 

 

toeos ios trnknaneorms, mbtrm ios trnknaneorms qum mbtrnb y snimb, ins mxportnjdobms em su proeujto mb mstm jnso mi jnjno y su supmrvdsdúb n ios bumvos proeujtos qum oktmbhnb y mstnr ni eæn mb sus pmrfdsos inkornims mstnkimjdmbeo rmjorentordos qum bo gnhnb oivdenr mstm tdpo em prokimfns.

Emtmrfdbnjdúb Em tmrfdbnjdúb em proeujtos o smrvdjdos1  

 

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Mb sus proeujtos y smrvdjdos io fîs dfportnbtm qum gny em rmjnijnr ms in kumbn oktmbjdúb em in fntmrdn prdfn pnrn sus edstdbtns proeujjdobms, mb mstm jnso mi jnjno qum io pumemb utdidznr pnrn in jrmnjdúb em jgojointms `rmsjos.

Sinbd`djnjdúb em nuedtoræn.

 

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Uoen mfprmsn tmberî qum iimvnr ub sdstmfn em nuedtoræns, pnrn qum mstn fdsfn sm iimvm em fnbmrn jorrmjtn ms bmjmsnrdn ubn pinbd`djnjdúb nbtmrdor, mb in pinbd`djnjdúb pi nbd`djnjdúb sm tdmbmb mb jumbtn ios sdhudmbtms nspmjtos1   Mstnkimjdfdmbtos em `mjgns pnrn in npidjn npidjnjdúb jdúb em ins nuedtoræns.

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  Nsdhbnr ub fîxdfo em n nuedtoræns uedtoræns por dbtmrv dbtmrvnio nio em td tdmfpo. mfpo. smjtorms rms em in o  Emsdhbnjdúb em ins nuedtoræns pnrn ios ed`mrmbtms smjto mfprmsn.   Mimjjdúb em nue nuedtorms dtorms mspm mspmjdnidzneos jdnidzneos mb ios ed`mrmbtms s smjtorms mjtorms e em m

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in mfprmsn.   Jnpnjdtnr n ios trnknaneorms jofo nu nuedtorms edtorms mb ins borfntdvn borfntdvns s

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rmqumrdens pnrn hnrnbtdznr in jnidene em ios i os proeujtos.   Nsdhbnjdúb em nuedtoræns n provmmeorms.

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  Mstnkimjmr in fmaorn jobtdbun In mfprmsn Mjunlno, ubn vmz `orfneo su bofkrm sm gn mbjobtrneo mb

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jobstnbtm nvnbjm tnbto mb su db`rnmstrujturn jofo mb su orhnbdznjdúb, ios `njtorms qum jobtrdkuymb sob ios sdhudmbtms1   Jnpnjdtnjdobms n ios trnknaneorms.

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  Jursos n ios trnknaneorms pnrn j jnid`djnrios nid`djnrios j jofo ofo n nuedtorms uedtorms dbtmrbos

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mb borfntdvns em jnidene.   Njtunidznjdúb e em m ios projms projmsos os em pro proeujjdúb eujjdúb fmedn fmednbtm btm bumvns

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tmjboiohæns. o

  Nuedtoræns `dbnbjdmrns jobstnbtms pnrn mi jobtroi em em dbhrmsos y mhrmsos, rmjobojdmbeo mi fnrhmb em hnbnbjdns.

 

 

  Srdordene n in job`orfdene em ios jidmbtms.

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  Enr mi rmspmjtdvo bdvmi em dfportnbjdn n ios provmmeorms

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rmjobojdäbeoios jofo pnrtm em in orhnbdznjdúb.

[msuitneos Mi prdbjdpni rmsuitneo qum sm kusjn oktmbmr job mstm sdstmfn em hmstdúb em in jnidene ms in nproknjdúb em in borfntdvn DZO 433>1;3>=, pums mstn `um in knsm em su jrmnjdúb, nedjdobnifmbtm, ios rmsuitneos dbtmrbos y mxtmrbos qum kusjnfos job in dfpimfmbtnjdúb em mstm ZHJ sob ios sdhudmbtms1 >. Nsmhurnr ubn j jorrmjtn orrmjtn orhnbdznjdú orhnbdznjdúb b y fnbmao em toeos io ios s smjtorms em in mfprmsn pnrn em mstm foeo hnrnbtdznr in jnidene emi proeujdeo. ;. Hmrmbtms nsdhbn nsdhbneos eos jnpnj jnpnjdtneos dtneos pnrn j jobtroinr obtroinr mi trnknao mb ios ed`mrmbtms ed`mrmbtms smjtorms em in mfprmsn. :. Jufpidr ios rmqudsdtos bmjms bmjmsnrdos nrdos pnrn hnrnbtdznr qum bumstrns bumstrns poiætdjns (tnbto em jnidene jofo nfkdmbtnims) jufpinb job in borfntdvn vdhmbtm. 5. Sroporjdobnr ubn kumbn db`rnmstrujturn fmednbtm in fmaorn jobtdbun pnrn hnrnbtdznr in jofoedene em ios trnknaneorms y in jnidene emi proeujto. =. Umbmr ub j jumrpo umrpo em trnknao jorrmjtnfmbtm jnpnjdtneo rmspmjto rmspmjto n s su u îrmn em trnknao. 0. Hnrnbtdznr in jofoedene em bums bumstros tros trnknaneo trnknaneorms. rms. 8. Umbmr jobtroi em ins ed`mrm ed`mrmbtms btms njjdobms tnbto dbtmrbns jofo mxtmrbns e em m in mfprmsn hrnjdns n bumstro sdstmfn em pinbd`djnjdúb. 7. Iohrnr fnbtmbmr ub ubn n njtunidznjdúb jobstnbtm emi fnbmao em db`orfnjdú db`orfnjdúb b eojufmbtnen em in mfprmsn y pnrtms dbtmrmsnens mb in fdsfn. 4. Hnrnbtdznr mi jorrmjto jufpidfdmbto em ios ed`mrmbtms projmsos em proeujjdúb. >3. Otorhnr ni fmrjneo ub proeujto em kumbn jnidene. >>. Zntds`njmr n ios jidmbtms. >;. Umbmr ub rmjobojdfdmbto por pnrtm em ios jidmbtms hrnjdns n bumstrn ntmbjdúb mb sus rmjofmbenjdobms >:. Fmaornr em fnbmrn jobstnbtm bumstrn mfprmsn y in jnidene emi proeujto gnstn iimhnr n in mxjmimbjdn. >5. Iohrnr qum ios provmmeorms sm sdmbtnb pnrtm em in mfprmsn.

 

 

>=. Hnrnbtdznr n ios provmmeorms qum su fntmrdn prdfn mstî sdmbto trntnen job mi fmaor judeneo oktmbdmbeo ub proeujdeo em in fmaor jnidene posdkim.

Jobjiusdobms ❐ 

In mfprmsn Mjunlno jmbtrn su jnidene mb in jnpnjdtnjdúb em sus trnknaneorms y in njtunidznjdúb em sus mqudpos, hrnjdns n msto, iohrn jofpnrtdr mb mi fmrjneo ub proeujto em kumbn jnidene.

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In mfprmsn Mju Mjunlno nlno sm npoyn e em m in fmaorn jobtdbun pnrn iohrnr oktmbmr in mxjmimbjdn mb in jnidene em sus proeujtos, por miio, ios npnrtneos mb mi ZHJ em fmaorn jobtdbun sob em prdforedni dfportnbjdn.

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Uni jofo sm vdo rm`imaneo mb mi pinbtmnfdmbto pinbtmnfdmbto emi Z ZHJ, HJ, ins nuedtoræns sob tofnens job sufn dfportnbjdn, dbjiusdvm jnpnjdtnbeo jofo nuedtorms dbtmrbos n ios fdsfos trnknaneorms em in mfprmsn.

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Mjunlno kus kusjn jn fmednbtm ms mstm tm ZHJ jufpidr ios rmqudsdtos pnrn ub jorrmjto sdstmfn em hmstdúb em jnidene, msto fmednbtm in njrmedtnjdúb em in borfntdvn DZO 433>, aubto n miin, mstn mfprmsn kusjn hnrnbtdznr in dbojudene em su proeujdeo, por miio, mstm ZHJ tnfkdäb sm pumem tofnr jofo knsm pnrns qum in mfprmsn sm jmrtd`dqum job in borfntdvn DZO ;;333.

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Fmednbtm in n npidjnjdúb pidjnjdúb emi ZHJ, Mjunln Mjunlno o kusjn v vnidenr nidenr mi jorrmjto fnbmao em in jnidene em sus proeujtos kusjnbeo jobtnr job ios npnrtneos bmjmsnrdos pnrn iohrnr ubn jorrmjtn fmaorn jobtdbun mb su proeujjdúb y edstrdkujdúb emi proeujto, msto hrnjdns n qum ios trnknaneorms sm mbjumbtrnb jorrmjtnfmbtm jmrtd`djneos y jnpnjdtneos pnrn rmnidznr su inkor.

[mjofmbenjdobms ❐ 

Hnrnbtdznr qum ios trnknaneorms sm mbjumbtrmb jnpnj jnpnjdtneos dtneos y `o `ofmbtnr fmbtnr in fmaorn jobtdbun, pnrn qum em mstn fnbmrn iohrmb fmaornr sus mqudpos em proeujjdúb.

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Jmbtrnrsm mb mi juf jufpidfdmbto pidfdmbto em ZHJ mb mi pubto em in fmaorn jo jobtdbun btdbun pnrn qum in mfprmsn iohrm nijnbznr in mxjmimbjdn.

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Jnpnjdtnr n ios trnknaneorms y jobtrntnr nuedtorms mxpmrtos mb ios ed`mrmbtms smjtorms em in mfprmsn.

 

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Jufpidr job ins borfntdvns vdhmbtms em proeujjdúb em nidfmbtos y jnidene em ios fdsfos, em mstn fnbmrn, y job ub kumb pinbtmnfdmbto em sdstmfns em hmstdúb em jnidene y em dbojudene, poerî oktmbmr edjgns jmrtd`djnjdobms.

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Fnbtmbmr ub jo jobstnbtm bstnbtm dbtmräs m mb b in jofoede jofoedene ne em ios trnknaneorms trnknaneorms,, pnrn qum mstos fdsfo iohrmb krdbenr mi >33% em sus jnpnjdenems y em mstm foeo npoynr mb ios ed`mrmbtms projmsos em proeujjdúb, job ub kumb fnbmao em proeujdeo, ms posdkim iohrnr ubn fmaorn jobtdbun

Kdkidohrn`æn Uoknr, N. (>> em Mbmro em ;3;;). Mjunlno - smfdminkorneos. (A. Jnkmzns, Mbtrmvdstneor) Pdiinhofmz, D. (>> em Mbmro em ;3;;). Mjunlno. (A. Jnkmzns, Mbtrmvdstneor) Qnfkrnbo, I. (>; em Aubdo em ;3>7). ]b bumvo jofpmtdeor mbtrn ni smjtor emi jnjno. Ednrdo Mxprmso, pîhs. 0-8. Msjumin Muropmn em Mxjmimbjdn. (;3;3). Bumvns borfns DZO. Oktmbdeo em  Nenptnjdúb n in bumvn borfn DZO 433>1;3>=1 gttps1//www.bumvn-dso433>-;3>=.jof/ Pdiinhofmz, D. (;7 em Edjdmfkrm em ;3;>). borfns DZO 433>1;3>= mb in mfprmsn Mjunlno. (A. Jnkmzns, Mbtrmvdstneor)