Aplicación 5S de La Calidad. Kiara Romero

 

TGBPD^YBEME IMUÙHBIM ED CAGET^MY Gudstrm Ydýarm ^dbgm ed hm Vmz

Imkpus Ymlrmea Iarmzùg ed Odsÿs

Msblgmturm? (ME=65 CGE =46= >6>> =) Ldstbùg ed hm Imhbeme Uatmh 

Imtderítbia? Hbi. Ycdheag Lmnrbdh Kdgiëm

Vrdsdgtmea par? Jbmrm Omgdtc ^akdra Ndtmgiaurt

636=>66>62>0=

Udkm? Mphbimibùg 4Y ed hm Imhbeme  @dicm? 6= ed kmrza ed >6>>

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=.  Ëgebid .................................................................................................................................................... ............................................ 9 >.  Anodtbvas .........................................................................................................

>.=. 

Anodtbva Ldgdrmh ............................................................................................................................... ............................................................................................................................... 9

>.>. 

Anodtbvas Dspdië`bias ................................................................................................................. ......................................................................................................................... ........ 9

 .................................................................................................................... ...................... 5 9.  Edsmrrahha ed hm kdtaeahalëm .............................................................................................. 9.=.  Ydbrb (ihmsb`bimibùg u arlmgbzmibùg) .................................................................................................. 5

9.>. 

..................................................................................................................................... ...................... 4 Ydbtag (ùredg) ...............................................................................................................

9.9. 

Ydbsa (Hbkpbdzm) ......................................................................................................................... ................................................................................................................................. ........ <

9.5. 

Ydbjdtsu (Dstmgemrbzmibùg) ............................................................................................................... <

9.4. 

......................................................................................................................... ................... 3 Ycbtsujd (Ebsibphbgm) .......................................................................................................

5.  Iagihusbagds .............................................................................................................. .............................................................................................................................................. ................................. 2 4.  Mgdxas ........................................................................................................................ ...................................................................................................................................................... ............................... =6 Mgdxa #=. Lmvdtm ed has iunbdrtas, iuicmrms y iuicbhhas………………………………………………… ...=6 Mgdxa #>. Írdm eh kbiraagem .......................................................................................................................  ....................................................................................................................... =6 ............................................................................................. ...... =6 Mgdxa #9. Dstu`m  Mgdxa #5. Vrbkdr lnbgdtd ........................................................................................ Mgdxa #5. Vrbkdr lmnbgdtd ............................................................................................................................ ............................................................................................................................ =6

Mgdxa #4. Lmnbgdtd ed iagebkdgtas hëqubeas ……………………………………………………………… == .............................................................................................. == Mgdxa #0. Lmnbgdtd ed iagebkdgtas dg pahva  .............................................................................................. Mgdxa # ................................................................................................................................. ......... => Mgdxa #=6. Hmvmtrmstas ........................................................................................................................

Mgdxa #==. Edsmyugmear  ..............................................................................................................................  .............................................................................................................................. => Mgdxa #=>. Iaibgm tdrkbgmem y hbkpbm ......................................................................................................... ......................................................................................................... =9

>

 

>.  Anodtbvas  >.=.  Anodtbva Ldgdrmh 

-  Vagdr dg príitbim hm kdtaeahalëm ed hms 4s dg gudstra calmr a írdm ed trmnmoa  pmrm `arkmr ugm kdoar iuhturm arlmgbzmibagmh, msë irdmr ugm rutbgm ed hbkpbdzm d br iagstruydgea ug mknbdgtd iùkaea y miidsbnhd dg gudstrm vbem ebmrbm ldgdrmgea ug imknba ed iageuitm dg gasatras.

>.>. Anodtbvas Dspdië`bias -  Mphbimr dh prbgibpba Ydbrb iaka pmsa prbkarebmh dg imem mknbdgtd ed trmnmoa a dspmiba edsarlmgbzmea edsarlmgbzmea qud gas dgiagtrdkas.  

-

Deuimr m hms pdrsagms qud gas raedmg pmrm kdoarmr hm `ugibagmhbeme y imhbeme ed has sdrvbibas.

-  Dhbkbgmr has rdpraidsas y ebskbgubr iastas mukdgtmgea hm mlbhbeme dg hm ibriuhmibùg y impmibeme ed rdspudstm.

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9.  Edsmrrahha ed hm kdtaeahalëm Dg dh prdsdgtd bg`arkâ edibeë mphbimr hms 4s ed hm imhbeme, dg ug dspmiba ed kb imsm, sbdgea dstd hm iaibgm. Hbkpbígeahm, arlmgbzígeahm y irdmgea ugm kdtaeahalëm kís príitbim  pmrm tdgdr `íibh `íibh miidsa m iu iumhqubdr mhqubdr bglrdebdgtd a utdgsbhba edgtra ed dhhm.

9.=.Ydbrb (ihmsb`bimibùg u arlmgbzmibùg) Dkpdzmgea par Ydbrb sbdgea dh prbkdr prbgibpba ed ihmsb`bimibùg u arlmgbzmibùg. Dstd pmsa sd trmtm ed sdpmrmr y dhbkbgmr ha gdidsmrba ed ha bggdidsmrba edsimrtmgea ha qud ga ds `ugibagmh a ÿtbh.

Dstd ds dh pmsa prbkarebmh pmrm dkpdzmr iumhqubdr tbpa ed mrrdlha m ug írdm, dstd  pmsa ha pued mgmhbzmr iag hms `atas qud ttakâ akâ mgtds ed pagdrkd m mrr mrrdlhmr dlhmr iumhqubdr hulmr. Mnrë has lmnbgdtds, hds takâ `ata y smquâ taea ed mhhë. Udgbdgea taea edsphdlmea, ihmsb`bimgea ha sbkbhmr y pagbâgeahas dg pdqudýas lrupas par sdpmrmea. Dg hm lmvdtm ed has iunbdrtas, iuicmrms y iuicbhhas cmnëm ug lrmg edsaredg iaka sd puded ansdrvmr dg dh Mgdxa #= y nmstmgtds iasms bggdidsmrbms, iaka puded vdr dg dh mgdxa dstí dh mgtds, eurmgtd y edspuâs, sd irdù kís dspmiba dg hm lmvdtm utbhbzmgea ug sdpmrmear pmrm qud ga sd sblm kdzihmgea y irdmgea ug edsaredg imem vdz qud ënmkas m mlmrrmr mhla. Edspdoâ dh írdm edh kbiraagems ansdrvmea dg dh mgdxa #>, smimgea mnsahutmkdgtd taea ed mhhë, ougtmgea has im`âs, has natds, has trmpas y ugas `rmsias ed vberbas eaged lumremkas sdkbhhms. ]ubtâ taems hms ahhms suibms ed hm dstu`m kastrmgea dh mgtds y edspuâs dg dh Mgdxa #9, lumreâ hms sanrms y natâ has rdsbeuas, y hms iahaquâ dg dh hmvmtrmstas. Hudla pmsmkas m has lmnbgdtds, Dg dh Mgdxa #5 sd ansdrvm dh qud dstí dgibkm edh edsmyugmear nhmgia, eaged vmg has phístbias, edsdicmnhds y hms trds dspdibms kís

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utbhbzmems m hm carm ed iaibgmr ougta iag ug `rmsia ed mzÿimr. Yd utbhbzù hm kbskm kdtaeahalëm ed sdpmrmr, arlmgbzmr y edsimrtmr. Mh lmnbgdtd iag has iagebkdgtas hëqubeas ha vmibâ y sdpmrâ dg imtdlarbiâ mgmhbzmgea ha qud kís sd utbhbzmnm m ha qud kdgas. Cmibdgea m ug hmea ha qud sd edsdicmrëm, iaka puded vdr dg dh mgdxa #4. Ybla iag dh lmnbgdtd mh hmea qud iaka sd vd dg dh Mgdxa #0 drm dh kís edsarlmgbzmea iag sapms dg pahva, dspdibms, iagebkdgtas, iagsakâ. Dg dsd ga sd gdidsbtmnm edsdicmr edsdicmr saha iahaimr y arlmgbzmr. Dstí dh lmnbgdtd edh mgdxa #< ed has ‘trdmts a ‘sgmijs‛ iaka hd edibkas gasatras, dg dsd cmnëm tds y nahsms vmiëms ed hbkagmem qud hms tdrkbgâ natmgea.

9.>.  Ydbtag (ùredg) 

Dstm ds hm sdlugem dtmpm, iagsbstd dg iahaimrhd ug hulmr m imem anodta. Ds edibr qud

imem anodta tbdgd su hulmr `boa y edibebea. Ha utbhbzmea kís `rdiudgtd m gudstra rípbea mhimgid.

Dg dh írdm mh hmea edh kbiraagems mpravdicâ ugm imobtm ed kmedrm qud dstmnm dstarnmgea dg kb iumrta y unbquâ has tbpas ed im`âs qud tdgdkas, Mgdxa #3. Umknbâg has `rmsias ed vberba qud cdkas rdibihmea y lumremkas sdkbhhms has ihaquâ mh pmr, m hm vdz, iahaquâ has natds pmrm mlum mh mhimgid parqud sakas ugm `mkbhbm qud takm mlum y sbdkprd has dstmkas pdrebdgea. Natâ ugms imoms ed im`â bgstmgtígda vmiëms, natmgea tmknbâg ug kagtùg ed nmsurm mrrbnm edh kbiraagems y pagbdgea ugas lumgtds y kmgtms  pmrm ga qudkmrgas ougta iag has trmpas pmrm qud ha mlmrrdkas rípbea par sb mhla dstí imhbdgtd a sd edrrmkm.

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Dh lmnbgdtd mrrbnm edh edsmyugmear, Mgdxa #5, ha arlmgbiâ pagbdgea ha qud kís sd utbhbzm mh `rdgtd y ha qud imsb ga mtrís a ednmoa ed hms iasms ym qud ga mnmrimg kuica dspmiba, iaka par dodkpha hm smh y dspdibms ousta dg`rdgtd, sbludg has edsdicmnhds parqud iaka sd vm iagstmgtdkdgtd dh mlum eaged vbva, sbdkprd tdgdkas m hm kmga pmrm ga dstmr lmstmgea ha qud gas qudem dg hmvmr phmtas. Dstí dh pmpdh mhukbgba y phístbia dg`rdgtd  parqud ds iag ha qud kb kmkí dgvudhvd hms hms kdrbdgems. Mh lmnbgdtd iag has iagebkdgtas hëqubeas, Mgdxa #4, ha arlmgbiâ ed `arkm qud ha qud kís utbhbzmkas dstâ m `íibh mhimgid y tmknbâg ed miudrea iag dh tmkmýa. Dg dh lmnbgdtd edh Mgdxa #0 dh kís edsaredgmea, ansdrvâ hms `dicms ed vdgibkbdgta parqud uga m vdids iakprm y ed tmgta qud ha aiuhta sd vm mh `agea y ha tdgdkas par pdrebea. Mphbimgea dstd kâtaea paedkas dvbtmr dstd tbpa ed edspdrebibas ed ebgdra y irdmr ugm rutbgm kís príitbim. Dstí dh lmnbgdtd Mgdxa #< ed has ‘trdmts‛  a ‘sgmijs‛ pusd ha paia qud cmy m hm vbstm pmrm qud sdm `íibh vdr ha qud cmy ebspagbnhd. Garkmhkdgtd pagdkas mhhë has icurras y atras euhids iaka icaiahmtds iumgea cmy. @bgmhkdgtd, mh hmea dstí dh lmnbgdtd edh mgdxa #2 vmg hms cmrbgms, mvdgm, lrmgahm, mrraz dgtrd atrms iasms, hms iahaquâ edgtra ed iagtdgdeards iagtdgbdgea ha kbska y mlrdluâ hms tds mhhë parqud ds dh lmnbgdtd qud kdgas sd mnrd y utbhbzm. Has tâs saha has takmkas ed vdz dg iumgea, dgtagds sd kd cbza hùlbia iahaimrhas mhhë. Dg dh mgdxa #== rdkavë taea ha qud dstmnm `udrm ed hulmr y ha qud kdgas sd usm edh edsmyugmear dg sus imoms iarrdspagebdgtds iaka hm `rdbearm ed mbrd y ahhm ed iaiibùg.

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9.9. Ydbsa (Hbkpbdzm)  Dstd tdridr pmsa ds dg dh qud uga sd dskdrm iag hbkpbmr imem írdm, dsqubgm y dspmiba eaged sd iahaimríg has anodtas.

Imem lmvdtm y lmnbgdtd vmibmea `ud hbkpbmea iag ug mdrasah kuhtbusas edsbg`ditmgtd. Dh edsmyugmear nhmgia iag dh kbska edsbg`ditmgtd hd pmsd ug u g pmstd cÿkdea y edspuâs ug trmpa lumremgea has dhditraeakâstbias ed sd utbhbzmg paia dg sus imoms. Edspdoâ hm dstu`m iag dsms ahhms suibms, iahaiígeahms dg dh hmvmtrmstas y hm hbkpbâ  par iakphdta mh mh blumh qud dh kbiraag kbiraagems. ems. Hmvâ taeas has trmtas suibas, hbkpbâ dh hmvmkmgas y dh dstmgtd mkmrbhha ed hms vdreurms ansdrvmea dg dh mgtds y edspuâs edh mgdxa #=6. Edspuâs ed cmndr mimnmea iag has lmnbgdtds y kdsms, nmrrë taem hm suibdeme edh pbsa y hd pmsâ dh trmpdmear mh pbsa. Dstmr mh eëm iag hm hbkpbdzm dvbtm qud sd edslmstd hm iakbem, sd vdgzm a mlmrrd kmh ahar. Umknbâg irdm dg gasatras pdrsagms hbkpbms. Vaedkas vdr dh rdsuhtmea `bgmh ed hm iaibgm dg dh Mgdxa #=>.

9.5. Ydbjdtsu (Dstmgemrbzmibùg) Vrdvdgbr dh edsaredg Dg dstm dtmpm kd iakprakdta m kmgtdgdr dh aredg, iakprmr arlmgbzmeards iag dh tbdkpa y impmibtmr m kb `mkbhbm pmrm qud kmgtdglmg dh kbska aredg y kâtaea ed arlmgbzmibùg. Dstmrâ mh pdgebdgtd iag hm cblbdgd y hbkpbdzm pmrm qud sbdkprd sd kmgtdglmg, y msë irdmr ug cínbta tmgta dg kb iaka dg dhhas. Hm iaibgm ds dh hulmr ed hm imsm qud sd dgsuibm ebmrba y sd utbhbzm hm lrmg kmyarëm ed iagebkdgtas y ahhms, mh `bgmh edh eëm imem uga tbdgd ug carmrba pmrm mrrdlhmrhm mgtds ed

<

 

miastmrsd y msë ga ha sdgtbkas imgsmea kmgtdgdrhm aredgmem. Urmstd qud sd vm usmgea, sd vm hmvmgea. Dspmiba qud sd vm dgsuibmgea, sd vm hbkpbmgea.

9.4. Ycbtsujd (Ebsibphbgm) Dstm puded sdr hm ÿhtbkm dtmpm, pdra ds hm qud sd vm m dgimrlmr ed qud sd iukphmg taems hms dtmpms mgtdrbards iag rdspdita m has dstígemrds dstmnhdibeas. Kd dgimrlmrâ ed dgsdýmrhd dstms 4s ed hm imhbeme m kb `mkbhbm pmrm qud tdglmg ug iagidpta nmsd ed imem dtmpm qud dstíg hhdvmgea m imna y msë hhdvmg dsd aredg iagvbrtbâgeaha dg ug ibiha y rutbgm  pmrm qud sd cmlmg vbsbnhds has rdsuhtmeas ed hms dtmpms.

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5.  Iagihusbagds Yd puded iagihubr qud hm kdtaeahalëm ed hms 4s `arkm ugm arlmgbzmibùg vdgtmoasm pmrm gudstrm vbem y írdm dg hm qud qudrmkas bkphdkdgtmrhm, cmid ed gasatras pdrsagms arlmgbzmems arlmgbzmems y gas myuem m dvbtmr edkarms y iastas bggdidsmrbas pudsta qud taea dstmrí sbdgea kagbtardmea, hbkpbmea y rdvbsmea ed kmgdrm rutbgmrbm pmrm dvbtmr edspdrebibas y sbdkprd dstmr supdrvbsmgeaa qud taea sd iukphm mh pbd ed hm hdtrm pmrm irdmrha ug cínbta. supdrvbsmge

Dstm príitbim ds ugm ed hms kís iakphdtms y sdgibhhms parqud iagtbdgd taea ha gdidsmrba pmrm hhdvmr ugm vbem a vbvbr dg ug dspmiba aredgmea dg tmg saha 4 pmsas. Ga ds ugm  príitbim imrm y mh tdgdr nudg iiagaibkbdgta agaibkbdgta y km kmgdoa gdoa ed dstm ggas as myuem m mvmgzmr mvmgzmr m hms atrms atrms 5s y dstuebmgea hms 2s pmrm paedr mphbimrhms dg gudstra eëm m eëm.

Dstmr prmitbimgea hms 4s gas myuem m prdpmrmrgas pmrm has `uturas gdlaibas qud tdgdkas dg kdgtd, parqud ym vmkas iag ugm nmsd ed iagaibkbdgta pmrm impmibtmr m dkphdmeas y qud edsed ug prbgibpba sd hhdvd ugm rutbgm r utbgm sdgibhhm y arlmgbzmr. Lrmibms m dsta, sd vm irdmgea iastuknrd ed has pmsas y iumgea uga kdgas sd dgtdrd ym sd dstmríg hhdvmgea m imna bgiagsibdgtdkdgtd, bgiagsibdgtdkdgtd, dsd ds dh prapùsbta ed hm kdtaeahalëm, qud uga ga sd sbdgtm anhblmea, sbga qud sdm pmrtd ed uga, qud gas gmzim hhdvmr m imna dstd tbpa ed vbem arlmgbzmem parqud dsa gas cmid pdrsagms ed imhbeme.

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4.  Mgdxas Mgdxa #=. Lmvdtm ed has iunbdrtas, iuicmrms y iuicbhhas

Mgdxa #>. Írdm edh kbiraagems kb iraagems

Mgdxa #9. Dstu`m

Mgdxa #5. Vrbkdr lnbgdtd

=6

 

Mgdxa #4. Lmnbgdtd ed iagebkdgtas hëqubeas

Mgdxa #0. Lmnbgdtd ed iagebkdgtas dg pahva

Mgdxa #

 

Mgdxa #=>. Iaibgm tdrkbgmem y hbkpbm

=9