Analyst or Business Analyst or Business Systems Analyst or Opera

PATRICK GEARY 9975 Peace Way, Unit 2110 ~ Las Vegas, Nevada 89147 602.350.4421 ~ [email protected]

QUALIFICATIONS PROFILE Highly accomplished and seasoned Business Analyst with the ability to handle man agement responsibilities within multimillion-dollar corporations. Adept in perfo rming within dynamically changing environments requiring focused decision-making . Skilled in streamlining business processes, implementing cost control measures , and enhancing operational efficiency. Superior leadership talents relating to team initiatives and projects. Core Competencies: * Business Analysis & Performance Metrics * Cost Containment * Information Systems & Business Solutions * Process Automation & Change Management * Process Improvement * Financial & Operational Infrastructures * Project Management & Budgeting * Innovative Team Leadership CAREER HIGHLIGHTS * Collaborated with the company owners of Med-Link to successfully negotiate a $ 250,000 city government contract that transferred a dialysis transportation prog ram from a taxi company to Med-Link, which resulted in a 100% increase in riders hip due to superior customer service. * Designed, programmed, and implemented an automation utility for stateside and global sites of a financial services corporation, which produced $18,000 in cost savings annually at each site. * Developed 12 customized templates to speed the completion of projects related to hotel/casino operations, security and surveillance, property openings, closin gs, and transitioning. PROFESSIONAL EXPERIENCE MED-LINK TRANSPORTATION, INC., Peoria, Arizona (2007 - Present) Business Operations Analyst * Generated revenue for the medical transportation business by working with heal thcare facilities and brokers through transportation contracts. * Championed efforts to negotiate transportation contracts. * Cultivated positive and enduring relationships with clients. * Directed all operational, financial, and personnel matters. * Managed daily transportation operations relating to Medicare and Medicaid reci pients. * Maintained standards in accordance with regulatory agencies including Departme nt of Weights and Measures, Department of Health Services, ADOT, AHCCCS, and HIP AA requirements. MGM MIRAGE, Las Vegas, Nevada (2007) Business Systems Analyst III - Information Technology Department * Spearheaded efforts to design business case scenarios for casinos to initiate a project that migrated analog security systems to digital video security. * Managed consulting activities and provided expertise to the casino properties regarding system upgrade and conversion. * Provided support to cross-functional project teams, defined requirements, and developed customized functional specifications in alignment with business object

ives. * Identified changes that impacted projects and communicated with project team/t echnical developers to guarantee on-time completion within budget. * Handled vendor relations throughout the lifecycle of the project. * Interacted with technical developers to ensure business requirements were met. HSBC TECHNOLOGY & SERVICES U.S.A., INC., Salinas, California (2005 - 2007) Business Consulting Analyst * Provided high level of support to the business unit and project teams in defin ing functional specifications related to business systems requirements. * Collaborated with technical developers to ensure business requirements were co nsistently met. * Interfaced with Quality Assurance Test Team on project test cases. * Delivered project recommendations to management teams concerning upgrades and conversions. * Assisted in back-end support to the Dispute Processing Department for PEGA and a process automation tool. HSBC CREDIT CARD SERVICES, INC., Salinas, California (1992 - 2005) Senior Dispute Processing Associate (2001 - 2005) * Maintained responsibility for project management initiatives for multiple proj ects. * Streamlined business processes and enhanced operational efficiency. * Audited work to ensure compliance with Regulation Z, B, and Visa/MasterCard In ternational Rules and Regulations. * Tested system releases associated with Dispute Processing systems and tools. * Trained new hires on updates and revisions to policies and procedures. * Negotiated with software vendor to revise licensing agreement, which saved $5, 000. * Researched and resolved escalated customers billing disputes efficiently. Early career at HSBC Credit Card Services, Inc. includes Assistant Fraud Investi gator (1999 - 2001); Customer Service Representative II (1998 - 1999); Senior Cu stomer Relations Specialist (1994 - 1998); Collector II (1992 - 1994). EDUCATION & TRAINING Bachelor of Science in Business Administration, Project Management (2006) COLORADO TECHNICAL UNIVERSITY, Colorado Springs, Colorado Graduated Summa Cum Laude Training: Project Management Specialist, Organizational Systems Improvement, Man agement Essentials, Project Planning, Human Resource Development, Business in th e Global Environment, Basics of Accounting and Finance, Business Fundamentals TECHNICAL SKILLS & METHODOLOGIES Microsoft Word, Excel, Outlook, PowerPoint, Visio, Sharepoint, Macro Express, Ni ku/Clarity, Workbench, SDM, PegaSystems, Visionplus, Cardpac, FDR, Chordiant, Me rcury Quality Center, RUP, Iterative, Waterfall