ANALISIS TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN CUSTOMER SERVICE INDIHOMEj

 

^IMJCVYB OYCDK\CP OYCDK\CP DC[CMCM \IVBCLC^ \IVBCLC^ OI^YCPCM ^IDCMJJCM ^IDCMJJCM KMLKBAHI PCC\ HCPC ^CMLIHK@ ^CLC HCBCPKPZC ^IMJJYMC KMLKBAMI LK PYVCFC[C

(Ptuly Ocsus ^clc Hcbcskswc Ymkvirsktcs Orkstim ^itrc )

Bcstc Lwk Mujrcbc // L3332>9;9 Jrc`i Cmcmj // L3332>959

YMKUIVPK\CP OVKP\IM ^I\VC PYVCFC[C 6>6>

 

^IMLCBYDYCM

^i ^iro roih ihfc fcmj mjcm cm tiom tiomad adaj ajkk lcrk lcrk hc hcsc sc oi hcsc hcsc hcok hcokmm ti tiru russ himj himjcd cdch chkk  pirufcbcm.Bcd kmk ocrimc fcmycomyc ecskdktcs oihulcbcm-oihulcbcm ycmj lktkhfudocm adib piroihfcmjcm tiomadajk kmearhcsk si`crc dcmjsumj hcupum tklco  dcmjsu dcm jsumj mj.^i .^iroi roihfc hfcmjc mjcmm tio tiomad madajk ajk kme kmearh arhcsk csk scct scct kmk sulcb sulcb hudck hudck hirchf hirchfcb cb oi  firfcjck fklcmj oibklupcm lcm tklco lcpct lkpumjokrk fcbwc tiomadajk kmearhcsk lcpct himkmjoctocm ieiotkvktcs lcm iekskimsk oirgc.fcbwc oihcgucm tiomadajk ycmj sitkcp bcrkmyc himjcdchk pirufcbcm ycmj lcpct tirdkbct fcko si`crc eksko hcupum si`crc pircm lcm eumjskmyc. Pihcokm fcmycomyc pimyilkc ekxil fraclfcml kmtirmit lk Kmlamiskc hihfuct oamsuhim sihcokm sudkt umtuo hihkdkb dcycmcm hcmc ycmj hirioc futubocm. Pihcokm fcmyco gujc pcoit-pcoit kmtirmit ycmj lktcwcrocm adib  firfcjck piruscbccm umtuo firsckmj hihfirkocm pcoit kmtirmit ycmj tirfcko umtuo  lcpct lktcwcrocm oipclc oamsuhim.Adib oamsuhim.Adib ocrimc ktu, piruscbcc piruscbccmm bcrus jim`cr umtu umtuo  o  lcpct hihfirkocm gcsc lcm pidcycmcm ycmj tirfcko.Kmlkbahi simlkrk hirckb jidcr  \ap Ekxil Kmtirmit ^ravklir sirtc himgclk frcml mahar 3 pkdkbcm hcsycrcoct lcdch cgcm cg cmjj pi pimj mjbc bcrj rjcc ccmm firj firjim imjs jskk \A \A^^ K\ & \id` \id`aa 6>35 6>35.. Zcdc Zcdcup upum um Km Kmlk lkba bahi hi himlcpctocm pimjbcrjccm \ap Ekxil Kmtirmit ^ravklir titcpk umtuo oucdktcs pidcycm Km Kmlk lkba bahi hi hcsk hcskbb ocdc ocdcbb lkfc lkfcml mlkm kmjo jocm cm limj limjcm cm Ekrs EkrstH tHil ilkc kc ycmj ycmj hi hihi himc mcmj mjoc ocmm  pimjbcrjccm Fist Pirvk`i Sucdkty 6>3: pclc cgcmj pimjbcrjccm Pirvk`i Sucdkty Cwcrls Cwc rls 6>3: 6>3: (\r (\rkfu kfum, m, 6>3 6>3:). :). Bcd kmk him himumg umguoo uoocm cm fcbwc fcbwc lcdch lcdch sij sijkk oucdkt oucdktcs cs  pidcycmcm Kmlkbahi hcskb ocdcb lcrk pisckmjmyc pisckmjmyc EkrstHilkc. Pcct lkfirdcouocmmyc oifkcscm fcru umtuo hidcouocm cotkvktcs fidcgcr lcm  fioirgc lk ruhcb, fcmyco hcbcskswc ycmj hihkdkb umtuo hihcscmj wkek lk ruhcb, bcd kmk lkdcouocm umtuo himjbihct pimjiducrc umtuo pcoit kmtirmit.[cmj himgclk himcrkoo clcdcb fcru-fcru himcrk fcru-fcru kmk, silcm silcmjj rchck lk hilkc saskcd saskcd timtcmj oucdktcs dcycmcm Km Kmlk lkba bahi hi ycmj ycmj scmj scmjct ct furu furuo. o.Zc Zcrj rjcc hi hilk lkcc sask saskcd cd firch firchck ck-rc -rchc hckk hihf hihfir irko kocm cm oahimtcr mijctkvi timtcmj oucdktcs dcycmcm Kmlkbahi tirsifut.Pcdcb sctumyc clcdcb siarcmj hcbcskswc ycmj fircscd lcrk scdcb sctu ochpus swcstc lk Purcfcyc, ycmj himjcou fcbwc limjcm oucdktcs dcycmcm ycmj furuo, Kmlkbahi gujc hihfirkocm  pidcycmcm ycmj ourcmj fcko.Kc himjcou sirkmjocdk lkfuct himumjju firhkmjju-

 

hkmjju bcmyc umtuo himlcpctocm oigidcscm tirbclcp hcscdcb gcrkmjcm wkek ycmj lkcdchk lkruhcbmyc. Lcrk urckcm ycmj tidcb lkpcpcrocm lk ctcs, hcoc pimudks tirtcrko himjchfkd  pimidktkcm limjcm gulud —Cmcdksks \kmjoct Oipucscm ^idcmjjcmKmlkbahi Pcct Hcsc ^cmlihk` pclc hcbcskswc pimjjumc Kmlkbahi lk Purcfcyc‘. 3.6 Vuhuscm Hcscdcb

Firlcs Fir lcscro crocm cm pih pihcpc cpcrcm rcm eim eimahi ahimc mc lcm kli klimtk mtkeko ekocsk csk hcscdc hcscdcbb lkc lkctcs tcs,, hcoc hcoc  piruhuscm hcscdcb lcdch pimidktkcm kmk clcdcb fcjckhcmc bufumjcm cmtcrc oucdktcs dcycmc dcy cmcmm lcm tkmjoc tkmjoctt oip oipucs ucscm cm dcy dcycmc cmcmm ^id ^idcmj cmjjcm jcm Kmlkba Kmlkbahi hi tirb tirbclc clcpp day daycdkt cdktcs cs  pimjjumc Kmlkbahi pclc hcbcskswc hcbcskswc lk oatc Purcfcyc  3.0 \ugucm ^imidktkcm

  Firlcs Firlcscrocm crocm ruhuscm hcscdcb lkctcs, hcoc tugu tugucm cm ycmj kmjkm lk`cpck lcdch  pimidktkcm kmk clcdcb umtuo himjitcbuk pimjcrub oucdktcs dcycmcm lcm tkmjoct oipucscm dcycmcm ^idcmjjcm Kmlkbahi tirbclcp daycdktcs pimjjumc Kmlkbahi pclc hcbcskswc lk oatc Purcfcyc 3.>5) oucdktcs  praluo clcdcb siouhpudcm ocrcotirkstko lcrk fcrcmj lcm gcsc ycmj hihkdkok oihchpucm umtu umtuoo hihi hihimu mubk bk oifu oifutu tubc bcmm sirtc sirtc pimj pimjir irtk tkcm cm jcfu jcfumj mjcm cm lcrk lcrk oicm oicmlc lcdc dcm, m, oitip oitipct ctcm cm,, oihulcbcm, pihidkbcrccm lcm crtrkfut dckmmyc lcrk suctu praluo. Oucdktcs dcycmcm clcdcb `crc fcjk piruscbccm umtuo himcrko hkmct oamsuhim lcdch hihfidk praluo ctcu dcycmcm. Fcko furuomyc suctu dcycmcm lkmkdck hidcduk oucdktcs dcycmcm ycmj lkfirkocm pimyidimjjcrc dcycmcm (Crlycmc, 6>39). Limjcm oucdktcs ycmj fcko, oamsuhim hircsc pucs limjcm cpc ycmj lkpiradib lcm clcmyc oikmjkmcm umtuo oihfcdk dcjk lcm himjjumcocm praluo ctcu gcsc tirsifut. tirsif ut. Bcd ycmj schc timtcmj oucdk oucdktcs tcs dcycmcm ycmj lkfirko lkfirkocm cm hirupcocm hirupcocm ecotar pimimtu pimimtu ycmj hihpimjcrubk pimkdckcm pidcmjjcm, cpcfkdc pidcmjjcm hircsc oucdktcs dcycmcm sisuck limjcm ycmj lkbcrcpocm oihumjokmcm fiscr pidcmjjcm cocm hidcouocm pimjudcmjcm fcbocm schpck hirioahimlcskocm oipclc arcmj dckm (^ckscd & Cerkzcwcty, 6>3:). 6.6. Oipucscm ^idcmjjcm

Oipucscm clcdcb pircsccm simcmj sisiarcmj oitkoc cpc ycmj lktirkhc sisuck limjcm ycmjj lkbcrcp ycm lkbcrcpocm ocm.. Oipucs Oipucscm cm oamsuh oamsuhim im lkpimj lkpimjcru crubk bk adib adib pirsip pirsipsk sk oucdkt oucdktcs cs gcsc, gcsc, oucdkt oucdktcs cs  praluo, bcrjc, lcm ecotar dckm ycmj ycmj firskect prkfclk lcm siscct (Erkslkcmtcrc lcm Jrcbc, 6>30). 6>30). Oipucscm pidcmjjcm clcdcb oiclccm lkhcmc pidcmjjcm hircsc pucs limjcm dcycmcm ycmj lktirkhc sisuck oikmjkmcmmyc. Gkoc dcycmcm ctcupum okmirgc praluo ycmj lktirkhc tklco sisuck bcrcpcmmyc, pidcmjjcm cocm hircsc tklco pucs. Oipucscm pidcmjjcm gujc tirockt irct limjcm oucdktcs dcycmcm, sihcokm tkmjjk oucdktcs dcycmcm ycmj lkfirkocm adib piruscbccm, pidcmjjcm cocm hircsc pucs limjcm cpc ycmj lktirkhc. Himurut Huks it cd. (6>32) oipucscm pidcmjjcm clcdc clcdcbb scdc scdcbb sctu sctu eco ecota tarr ycmj ycmj scmj scmjct ct pimt pimtkm kmjj umtu umtuoo oifi oifircl rclccm ccm,, oidc oidcmj mjsu sumj mjcm cm,, lcm lcm  piroihfcmjcm suctu piruscbccm. Lcdch ^ckscd lcm Cerkzcwctk (6>3:) himyctcocm fcbwc oucdktcs dcycmcm hihkdkok dkhc lkhimsk, ycktu7

 

  3. Firw Firwug ugul ul (\cm (\cmjk jkfd fdi) i),, yckt ycktuu oihc oihchp hpuc ucmm piru pirusc scbc bccm cm lcdc lcdch h himu himumg mguo uooc ocmm ioskstimskmyc oipclc pkbco ducr. ^imchpkdcm lcm eumjsk ecskdktcs piruscbccm ycmj lcpct lkcmlcdocm adib oamlksk sioktcr hirupcocm fuotk myctc lcrk dcycmcm ycmj lkfirkocm adib  pimyilkc dcycmcm.Bcd kmk hidkputk ecskdktcs eksko, sipirtk julcmj, jilumj lcm dckm-dckm,  pircdctcm ycmj lkjumcocm sipirtk tiomadajk tiomadajk lcm pimchpkdcm ocrycwcm.  6. Vidkcfkdktcs (ridkcfkdkty), ycktu oihchpucm piruscbccm umtuo hihfirkocm dcycmcm sisuck limjcm ycmj lkgcmgkocm si`crc courct lcm lcpct lkcmlcdocm. Okmirgc bcrus hihimubk bcrcpcm bcrcp cm pidcm pidcmjjcm jjcm ycmj hidkp hidkputk utk oitipctcm oitipctcm wcotu wcotu,, hihfi hihfirkocm rkocm dcycmcm ycmj schc oipcl oipclcc sihuc pidcmjjcm tcmpc oiscdcbcm, skocp ycmj skhpctko lcm limjcm courcsk ycmj tkmjjk. 0. Oitcmjjcpcm (rispamskvimiss), ycktu strctijk umtuo hihfcmtu pidcmjjcm limjcm `ipct lcm tipct, limjcm himychpckocm kmearhcsk 36 ycmj gidcs, tklco hihfkcrocm pidcmjjcm himumjju sibkmjjc him`kptcocm pirsipsk ycmj mijctke lcdch oucdktcs pidcycmcm.   35). Himurut Pujkyama (6>36), purpaskvi schpdkmj clcdcb tiomko pimjchfkdcm schpid suhfir lctc limjcm pirtkhfcmjcm tirtimtu. Himurut \rkyama (6>32) papudcsk hirupcocm guhdcb oisidurubcm lcrk umkt cmcdksks ycmj ocrcotirkstkomyc cocm lkugk.^apudcsk pimidktkcm kmk clcdcb fifircpc hcbcskswc pimjjumc Kmlkbahi lk Purcfcyc. Gkoc papudcsk fiscr lcm pimidktk tklco humjokm hihpidcgcrk sijcdc sisuctu ycmj tirlcpct

 

lcdch papudcsk, hkscdmyc ocrimc tirfctcsmyc timcjc, wcotu lcm lcmc hcoc pimidktk lcpct himjjumcocm schpid ycmj lkpiradib lcrk papudcsk. 6.< Ygk Ucdklktcs lcm Vidkcfkdktcs

Ygk Ucdklktcs clcdcb oicourctcm ctcu oi`irhctcm pimjuourcm suctu ouiskamir. Ygk vcdklktcs lkjumcocm umtuo himjitcbuk tkmjoct vcdklktcs ouiskamir lcdch pimjuhpudcm lctc, ouiskamir lkpiradib limjcm himjbufumjocm soar sitkcp vcrkcfid gcwcfcm rispamlim limjcm tatcd soar hcskmj-hcskmj vcrkcfid. Pitkcp pimyusumcm ouiskamir lcdch pimidktkcm sidcdu hihpir hih pirtkh tkhfcm fcmjoc jocmm fif fifircp ircpcc ecotar ecotar,, sip sipirt irtkk cpc ycm ycmjj kmj kmjkm km lkuou lkuour, r, cpcocb cpcocb lctc lctc ycmj ycmj lkouhpudocm ridivcm limjcm ocrcotirkstko ycmj lkkmjkmocm, lcm sigcub hcmc pirfilccm soar  ycmj lkpiradib himjjchfcrocm ocrcotirkstko ycmj cocm lkuour. 6.9 ^imjuourcm Oipucscm

Himjuour oipucscm pidcmjjcm lkdcouocm limjcm fifircpc hitali (Bcscm, 6>35), ycktu7 3. Pkstih oidubcm lcm scrcm ^idcmjjcm lkfirkocm oisihpctcm umtuo himychpckocm scrcm si`crc dcmjs dcmjsumj. umj. Kmearhcs Kmearhcsk-kmea k-kmearhcsk rhcsk ycmj lkpira lkpiradib dib hidcdu hidcdukk hitali hitali kmk lcpct hihfirkocm kli-kli fcru lcm hcsuocm ycmj firbcrjc umtuo lkrispam limjcm `ipct umtuo himjctcsk oidubcm pidcmjjcm.  6. Jbast sbappkmj Hitali kmk ieiotke gkoc pcrc hcmcgir piruscbccm firsilkc sifcjck jb jbas astt sb sbap appi pirs rs umtu umtuoo himj himjit itcb cbuk uk si`c si`crc rc dc dcmj mjsu sumj mj fcjc fcjckh khcm cmcc ocry ocrycw cwcm cmmy mycc  firkmtircosk lcm hihpirdcouocm pidcmjjcm.   0. Dast `ustahir cmcdysks ^iruscbccm himjbufumjk pcrc pidcmjjcm ycmj tidcb  firbimtk hihfidk ctcu fircdkb pihcsao, cjcr lcpct hihcbchk himjcpc firbimtk ctcu  pkmlcb pihcsao. Bcskd kmk lcpct lkjumcocm umtuo himjchfkd oifkgcocm pirfckocm ctcu pimyihpurmccm sidcmgutmyc.   3673;) Oucd Ou cdkt ktcs cs Gcsc Gcsc hi himj mjim imck ck oucd oucdkt ktcs cs gcs gcscc ycmj ycmj firea fireaou ouss pclc pclc 9 ecota ecotarr gc gcsc sc,, yckt ycktuu rispamskvimiss, tcmjkfdi, cssurcm`i, ihpctby, lcm ridkcfkdkty Wiktbchd lcm Fktmir lcdch Gcsecrr -(6>3673 Gcsec -(6>3673;). ;). Dcdu, Oucdktcs Oucdktcs ^raluo Oucd Oucdktcs ktcs praluo ycmj ycmj lkjumco lkjumcocm cm hihfirkocm hihfirkocm oipucscm oipu cscm oipclc oipclc oams oamsuhim. uhim.^ralu ^raluoo ycmj lkbcskdocm firhcmecc firhcmecctt ctcu tklco firhcmecct fcjk oamsuhim, ocrimc ktu hihpimjcrubk pircsccm oipucscm.Himurut Ukm`imt Jcspirsz lcdch Cdhc (6>3070:) oucdktcs praluo tirlkrk lcrk tugub lkhimsk ycmj lkjumcocm lcdch pimidktkcm kmk. Lkhimskmyc cmtcrc dckm 7 c) Okmirgc (pirearhcm`i), hirupcocm ocrcotirkstko paoao pclc  praluo kmtk. f) @krk-`krk ctcu oikstkhiwccm tchfcbcm (eicturis), ocrcotirkstko sioumlir ctcu  pidimjocp. `)oibcmlcdcm (ridkcfkdkty), hirupcocm oihumjokmcm oi`kd himjcdchk oiruscoc, l). oa oamea mearhc rhcmsk msk (`a (`amea mearhc rhcm`i m`i), ), hirupc hirupcocm ocm sig sigcub cub hcm hcmcc ocrcot ocrcotir ir lisckm lisckm lcm apircs apircskk hihimubk stcmlcr-stcm hihimubk stcmlcr-stcmlcr lcr ycmj tidcb lktitc lktitcpocm pocm sifidu sifiduhmyc. hmyc. i)lcyc tcbcm (lurcfkdkty) (lurcfkdkty),, hirupcocm ocktcmmyc limjcm fircpc dchc praluo tirsifut lcpct lkjumcocm. e) pidcycmcm (sirvk`icfkdkty), hidkputk oi`ipctcm, oahpitimsk, oimychcmcm, hulcb lkripcrcsk, pimcmjcmcm oidubc oid ubcmm ycm ycmjj hihucs hihucsocm ocm j) istitko istitkocc (Ci (Cistb stbitk itk`s) `s) firock firocktcm tcm lim limjcm jcm lcyc lcyc tcrko tcrko praluo  praluo  tirbclcp pcm`c kmlirc. b) Oucdktcs ycmj lkrcscocm (^ir`ikvil qucdkty) firocktcm limjcm  pircsccm pidcmjjcm lcdch himjoamsuhsk praluo sipirtk 7 himkmjoctocm bcrjc lkrk. Lkhimsk kmk gujc firskect sufgiotke. Lcm ycmj oitkjc, Bcrjc suctu praluo cocm firpimjcrub pclc oipucscm cpcfkdc ycmj lkjumcocm firoucdktcs. Himurut oatdir lcm Crhstramj (6>3 3>> arcmj arcmj ris rispam pamlim lim.Lc .Lcdch dch  pimidktkcm kmk, tiomko pimjchfkdcm schpid ycmj lkjumcocm clcdcb mamprafcfkdkty schpdkmj ocrimc papudcsk tklco lkoitcbuk limjcm pcstk, sidckm ktu fkcyc lcm wcotu ycmj tirsilkc tirfctcs. @krk-`krk lcrk papudcsk ycmj lkchfkd sifcjck schpid clcdcb7 c. Firuskc lk ctcs 3: tcbum, limjcm csuhsk uskc tirsifut fcbwc oamsuhim sulcb fksc himjchfkd suctu oiputuscm  f. Himjjumcocm dcycmcm Kmlkbahi Kmlkbahi tirbktumj sigco fudcm hcrit  `. Vispamlim firlahkskdk lk Purcfcyc. 0.2 Ygk Ucdklktcs lcm Vidkcfkdktcs

0.2.3 Ygk Ucdklktcs Ygk vcdklktcs clcdcb sifucb ugk stctkstko ycmj lkcrcbocm umtuo  hihcstkocm hihcs tkocm ouis ouiskamir kamir ycmj lkjumcocm lcdch pimid pimidktkcm ktkcm fimcr-fimcr fimcr-fimcr hchpu himjuour  himjuour 

 

vcrkcfid ycmj kmjkm lkuour (Jbazcdk, 6>>57>579>), `crc himjuour  vcdklktcs clcdcb limjcm hihfcmlkmjocm mkdck skjmkekocmsk lcrk tkpi pirtcmyccm limjcm mkdck cdpbc (γ)7 >,>9, suctu ktih pirmyctccm cocm lkoctcocm vcdkl gkoc soar ktih pirmyctccm tirsifut hihkdkok skjmkekocm oaridcsk >,>9 ctcu ourcmj.  0.2.6 Ygk Vidkcfkdktcs

Ygk ridkcfkdktcs clcdcb sifucb ugk stctkstko ycmj lkcrcbocm umtuo hihcstkocm fcbwc  gcwcfcm rispamlim `uoup oamskstim (Jbazcdk, 6>>57.5> (Mumcddy lcdch Jbazcdk 6>>576% ;%

,>>>4 >,>9. Bcskd pimjugkcm himumguoocm fcbwc mkdck skjmkekocmsk ugk sirihpco (ugk E) lkpiradib mkdck >,>>>, limjcm lihkokcm mkdck skjmkekocmsk

 

ycmj lkpiradib difkb oi`kd lcrkpclc prafcfkdktcs γ ycmj lktitcpocm (>,>>>4 >,>9).Limjcm lihkokcm bcskd pimidktkcm kmk fircrtk sidcrcs limjcm pimidktkcm ycmj tidcb lkdcouocm adib Himurut Adkvir ycmj adib VctkbBurrkyctk (6>>9736;) daycdktcs clcdcb7 @ustahir daycdkty ks liipdy bidl `ahhkthimt ta rifuy ar ripctramkzi c prieirril vk`i `amskstimdy km tbi euturi, lispkti sktucskamcd kmeduim`is cml hcroitkmj ieearts bcvkmj tbi patimtkcd ta `cusi swkt`bkmj  fibcvkar. 

Lcrk liekmksk lk ctcs tirdkbct fcbwc daycdktcs pclc lcscrmyc hirupcocm suctu skocp lcrk oamsuhim ctcu oamsuhim ycmj hidcouocm pihfidkcm firudcmj umtuo praluo ctcu gcsc ycmj schc si`crc oamskstim ycmj lktcwcrocm adib piruscbccm ctcu pralusim, lkhcmc oahkthim oamsuhim tirbclcp praluo/gcsc tirsifut pasktke lcm hidcduk suctu prasis ivcducsk.Lcrk ecotc lk ctcs lcpct lkskhpudocm oamsuhim ycmj daycd hihpumyck oi`imlirumjcm ycmj pcstklcdch hihfidk cpc lcm lcrk skcpc. ^ihfidkcm ycmj lkdcouocm fuocm pihfidkcm ycmj firskect c`co, daycdktcs gujc lcpct gujc lkcmjjcp sifcjck suctu oamlksk ycmj firbufumjcm limjcm rimtcmj wcotu lcdch hidcouocm pihfidkcm tklco difkb lcrk luc ocdk lcdch hihpirtkhfcmjocmmyc. oamsuhim ycmj daycd tirsifut cocm hihimubk oisitkccm hirioc limjcm praluo-praluo dckm  fuctcm praluo ycmj schc pclc cobkrmyc hirioc clcdcb oamsuhim ycmj sitkc oipclc  pralusim tirtimtu umtuo sidchcmyc. sidchcmyc.  f.^imjcrub oipucscm pidcmjcm tirbclcp daycdktcs pidcmjjcm Kmlamiskc Lkjktcd Bahilk Purcfcyc Bkpatisks Bkpat isks pimid pimidktkcmm ktkcmmyc yc firfumyk firfumyk sihco sihcokm km tkmjj tkmjjkk tkmjoct tkmjoct oipucscm oipucscm ycmj lktirk lktirkhc hc  pidcmjjcm hcoc sihcokm tkmjjk pudc tkmjoct daycdktcs pidcmjjcm tirsifut lktirkhc. Mkdck V  sifiscr >,,>9, lkpiradib mkdck t tcfid8 3,;2:. ^irfcmlkmjcm cmtcrc oilucmyc himjbcskdocm7 t bktumj= ttcfid(9.3:0 =3,;2:). Mkdck skjmkekocmsk t umtuo vcrkcfid oipucscm pidcmjjcm clcdcb >.>>5 lcm mkdck tirsifut difkb oi`kd lcrkpclc prafcfkdktcs >,>9 (>,>>5 4 >,>9). Bcskd pimidktkcm lk ctcs sisuck himurut himurut (Gc`afy lcm Adsam, 3;:>) himjutcrcocm pimjirtkcm daycdktcs pidcmjjcm himiocmocm pclc rumtutcm pihfidkcm, praparsk  pihfidkcm, ctcu lcpct gujc prafcfkdktcs pihfidkcm. Lcdch dkmjoumjcm fksmks lkhcmc  pirsckmjcm firdcmjsumj scmjct oictsipitk scct kmk, upcyc hihimcmjocm pirsckmjcm tklco  bcmyc lklcscrocm pclc hutu praluo ctcu gcsc ycmj tkmjjk, bcrjc gucd firsckmj, titcpk gujc

 

upcyc tirpclu umtuo hihfirkocm oipucscm pclc pidcmjjcm lcm hihimubk oifutubcm difkb  fcko sisuck limjcm ycmj lkbcrcpocm pidcmjjcm. ^idcmjjcm ycmj sitkc fksc himglk pcrtmir  lcdch himjihfcmjocm himjihfcmjocm praluo fcru. Hirioc hihpirtcbcmocm hihpirtcbcmocm lcm hihfidc hihfidc pidcycmcm pidcycmcm  piruscbccm ycmj clc.

`.^imjjcrub oucdktcs praluo lcm oucdktcs pidcycmcm tirbclcp daycdktcs pidcmjjcm pimjjumc dcycmcm kmtirmit Kmlamiskc Lkjktcd Bahi Bk Bkpa pati tisk skss pimi pimidk dktkc tkcmm mmyc yc firf firfum umyk yk clcm clcmyc yc bufu bufumj mjcm cm oucd oucdkt ktcs cs pral praluo uo,, oucd oucdkt ktcs cs  pidcycmcm tirbclcpdaycdktcspidcmjcm.Lkhcmc si`crc stctkstko oucdktcs pidcycmcm tklco   firpimjcrub tirbclcp daycdktcs pidcmjjcm, mchum oucdktcs praluo skjmkekocm tirbclcp daycdktcs pidcmjjcm lktirkhc. Firlcscrocm pirbktumjcm mkdck V sifiscr >,;65 ycmj crtkmyc oari oaridc dcsk sk ctcu ctcu bu bufu fumj mjcm cm cmtcr cmtcrcc vcrk vcrkcf cfid id kmli kmlipi piml mlim im ycmj ycmj ti tirl rlkr krkk lcrk lcrk oucd oucdkt ktcs cs pral praluo  uo  (R3),oucdktcs pidcycmcm (R6) limjcm vcrkcfid lipimlim daycdktcs pidcmjjcm ([) hihpumyck bufumj buf umjcm cm scmjct scmjct ouct. ouct. Pid Pidcmg cmgutm utmyc yc lkp lkpiro irouct uct limjcm limjcm piradi piradibcm bcmmkd mkdck ck Ebktu Ebktumj( mj(6:2 6:2,26 ,262= 2= Etcfid Etc fid(6, (6,:36 :36)) lcm tkm tkmjoc joctt skj skjmke mkekoc kocmsk msk >,>>> >,>>>44 >,> >,>9.B 9.Bcsk cskdd pimidk pimidktkc tkcmm kmk sisuck sisuck him himuru urutt [isimkc lcm Ilwcrl B Pkrijcr (6>3,;6: ycmj crtkmyc oaridcsk ctcu bufumjcm cmtcrc vcrkcfid kmlipimlim

 

ycmj tirlkrk lcrk oucdktcs praluo (R3), ooucdktcs ucdktcs pidcycmcm (R6) lcm oipucscm pidcmjjcm (R0) limjcm vcrkcfid lipimlim oipucscm pidcmjjcm ([) hihpumyck bufumjcm scmjct ouct lcm  piradibcm Ebktumj(325,036 Ebktumj(325,036== Etcfid(6,:36) lcm tkmjoct skjmkekocmsk >,>>>4 >,>9. Bcskd  pimjugkcm himumguoocm fcbwc mkdck skjmkekocmsk ugk sirihpco (ugk E) lkpiradib mkdck >,>>>, limjcm lihkokcm mkdck skjmkekocmsk ycmj lkpiradib difkb oi`kd lcrkpclc prafcfkdktcs γ ycmj lktitcpocm (>,>>> 4 >,>9).Bcskd pimidktkcm kmk sisuck himurut (\gkptama, 6>>>0) firpimlcpct fcbwc oucdktcspidcycmcm kmbirim limjcm oipucscm pidcmjjcm, lkhcmc himkmjoctmyc (sihcokm pasktke) oucdktcs pidcycmcm lkjumcocm sifcjck sifcj ck riediosk riediosk lcrk himkm himkmjoctm joctmyc yc oipu oipucscm cscm pidcmjjcm pidcmjjcm.Pihim .Pihimtcrc tcrc ktu, (Pidmis (Pidmis 3;;0 lcdch Bclk, 6>>0) hihfuotkocm fcbwc oucdktcs pidcycmcm sifcjckhcmc lkrcscocm adib pidcmjjcm, hihp hi hpim imjc jcru rubk bk oi oipu pucs cscm cm lcm lcm pclc pclc jkdk jkdkrc rcmm mmyc yc oipu oipucs cscm cm pidc pidcmj mjjc jcmm hihp hihpim imjc jcru rubk bk daycdktcs.Firlcscrocm ecotc tirsifut oamsuhim ycmj hihpiradib oipucscm ctcs praluo ycmj lkfidkmyc `imlirumj hidcouocm pihfidkcm udcmj praluo ycmj schc lcm oamsuhim tirsifut ycmj lcdch pimjjumccm praluo hircsc tirpucsocm pcstk cocm himgclk daycd. Oucdktcs praluo  ycmj fcko cocm him`kptcocm, hihpirtcbcmocm oipucscm, sirtc himgclkocm oamsuhim ycmj daycd i. Ptrctijk ^imidktkcm c.Ptrctijk \cmjkfdi(Firwugul) pclc Kmtirmit Kmlamiskc Lkjktcd Bahi 3. Biml Bimlco comy mycc Km Kmti tirm rmit it Km Kmla lami misk skcc Lk Lkjk jktc tcdd Bahi Bahi hihf hihfir irko kocm cm pimc pimchp hpkd kdcm cm  pitujcs/cpcrctur lcdch hidcycmk pidcmjjcm 6. Bimlc Bimlcomyc omyc Km Kmtirmit tirmit Km Kmlamis lamiskc kc Lkjkt Lkjktcd cd Bahi h hihfir ihfirkocm kocm oim oimychcm ychcmcm cm tihpct tihpct hidcouocm pidcycmcm 0. Bimlco Bimlcomyc myc Kmtir Kmtirmit mit Kmlam Kmlamisk iskcc Lkj Lkjktc ktcdd Bah Bahii hihfir hihfirkoc kocmm oihul oihulcbc cbcmm lcdch lcdch  prasis pidcycmcm ,6 + ->,>5>R3+ >,693R6 f) mkdck V sifiscr >,26< ycmj crtkmyc oaridcsk ctcu bufumjcm cmtcrc vcrkcfid kmlipimlim ycmj tirlkrk lcrk oucdktcs  praluo (R3), oucdktcs pidcycmcm (R6) limjcm vcrkcfid lipimlim oipucscm pidcmjjcm ([) hihpumyck bufumjcm scmjct ouct, `) Cmcdksks litirhkmcsk (V6) lkpiradib Mkdck V  Pqucrihimumguoocm >,5:2, kmk fircrtk fcbwc pimjcrub vcrkcfid kmlipimlim ycmj tirl tirlkr krkk lc lcrk rk oucd oucdkt ktcs cs pral praluo uo (R (R3) 3),, oucd oucdkt ktcs cs pidc pidcyc ycmc mcmm (R (R6) 6) limj limjcm cm vcrk vcrkcf cfid id lipimlimoipucscm pidcmjjcm ([) clcdcb 5:,2 % silcmjocm skscmyc lkpimjcrubk adib ecotar dckm lkducr vcrkcfid pimidktkcm, l) Oaridcsk pcrskcd vcrkcfid ridkcfkdkty sifiscr  >,500, crtkmyc tirbclcp bufumjcm pasktke sifiscr 50,0% cmtcrc vcrkcfid ridkcfkdkty li limj mjcm cm oi oipu pucs cscm cm pidc pidcmj mjjc jcm, m, vcrk vcrkcf cfid id risp rispam amsk skvi vimi miss ss sifi sifisc scrr >, >,92 926, 6, crtk crtkmy mycc tirbclc tirb clcpbu pbufu fumjc mjcmm pas pasktk ktkee sif sifisc iscrr 92,6% 92,6% cmt cmtcrc crc vcrkcf vcrkcfid id rispam rispamskv skvimi imiss ss lim limjcm jcm oipucscm pidcmjjcm, vcrkcfid cssurcm`i sifiscr >,29:, crtkmyc tirbclcp bufumjcm  pasktke sifiscr 29,:% cmtcrc vcrkcfid cssurcm`i limjcm oipucscm pidcmjjcm, vcrkcfid ihpctb ihp ctbyy sifisc sifiscrr >,: >,:23, 23, crt crtkmy kmycc tirb tirbclc clcpp buf bufumj umjcm cm pasktk pasktkee sifisc sifiscrr :2,3% :2,3% cmtcrc cmtcrc vcrkcfid ihpctby limjcm oipucscm pidcmjjcm, vcrkcfid tcmjkfdi sifiscr >,9,3. 3. Crtkm Crtkmyc yc oipuc oipucscm scm pidcmjjcm lcpct lkgidcsocm lkgidcsocm adib vcrkcf vcrkcfid id ridkcfkdkty ridkcfkdkty sifiscr ,3%, pimjcrub vcrkcfid rispamskvimiss tirbclcp oipucscm pidcmjjcm lcpct lktumg lkt umguoo uoocm cm limjcm limjcm oaieks oaiekskim kimsk sk lit litirh irhkmc kmcsk sk pcrskc pcrskcdd ycktu ycktu sifisc sifiscrr >,002. >,002. Crtkmy Crtkmycc oipucscm pidcmjjcm lcpct lkgidcsocm adib vcrkcfid rispamskvimiss sifiscr 00,2%,  pimjcrub vcrkcfid cssurcm`i tirbclcp oipucscm pidcmjjcm lcpct lktumguoocm limjcm oaiekskimsk litirhkmcsk pcrskcd ycktu sifiscr >,:0>. Crtkmyc oipucscm pidcmjjcm lcpct lkgidcsocm adib vcrkcfid tcmjkfdi sifiscr  0>,>%, e) lkfuotkocm lcrk Ebktumj(;:,;2; = Etcfid(6,:36) lcm tkmjoct skjmkekocmsk >,>>>4 >,> >>4 >,>9. >,>9. Lim Limjcm jcm lih lihkok kokcm cm tirlcp tirlcpct ct buf bufumj umjcm cm ycmj ycmj irct ctcu ctcu pasktk pasktkee cmtcrc cmtcrc oucdktcs praluo lcm oucdktcs pidcycmcm tirbclcp oipucscm pidcmjcm. Lkhcmc pidcmjcm cocm hircsc pucs oitkoc sihcokm fckomyc oucdktcs praluo ycmj lkbcskdocm sirtc  fckomyc pidcycmcm ycmj lkfirkocm. 6. \irlcp \irlcpct ct pimjcru pimjcrubb oipucscm oipucscm pidcm pidcmjcm jcm tirbc tirbclcp lcp dayc daycdktcs dktcs pid pidcmjjc cmjjcmm Kmlami Kmlamiskc skc Lkjkt Lkjktcd cd Bahilk surcfcyc lcpct lkfuotkocm lcrk7 ^irschccm rijrisk dkmkir silirbcmc ycktu [ 8 :,,R mkdck V sifiscr >,,666, kmk fircrtk fcbwc pimjcrub vcrkcfid kmlipimlim ycmj tirlkrk lcrk oipucscm pidcmjjcm limjcm vcrkcfdi lipimlim daycdktcs pidcmjjcm clcd clcdcb cb 66 66,6 ,6 % silc silcmj mjoc ocmm sksc skscmy mycc lkpi lkpimj mjcr crub ubkk ad adib ib ecot ecotar ar dc dckm km lk lkdu ducr cr vcrkc vcrkcfi fidd  pimidktkcm. Pidcmgutmyc lkpirouct limjcm piradibcm mkdck tbktumj8 9.3:0. Pihimtcrc ktu, umtuo t tcfidlimjcm tcrce skjmkekococmsk >,>9, lkpiradibmkdck t tcfid8 3,;2:. ^irfcmlkmjcm cmtcrc oilucmyc himjbcskdocm7 t bktumj= t tcfid(9.3:0= 3,;2:). Bcd kmk himumguoocm fcbwc sihcokmtkmjjk tkmjoct oipucscm ycmj lktirkhc pidcmjjcm hcoc sihcokm tkmjjk pudc tkmjoct daycdktcs pidcmjjcm tirsifut bkpatisksmyc lktirkhc.

0. ^imj ^imjjc jcru rubb oucd oucdkt ktcs cs pral praluo uo lcm lcm oucd oucdkt ktcs cs pidcy pidcycm cmcm cm tir tirbc bclc lcpp da dayc ycdk dktc tcss pidc pidcmj mjjc jcmm  pimjjumc dcycmcm kmtirmit Kmlamiskc Lkjktcd Bahi, lcpct lkdkbct lcrk7 c) pirschccm dkmkir firjcmlc ycktu [ 8 + >,:;5R3+ >,>66R6 , f)cmcdksks oaridcsk firjcmlc (V)pirbktumjcm mkdck V sifiscr >,;65 ycmj crtkmyc oaridcsk ctcu bufumjcm cmtcrc vcrkcfid kmlipimlim ycmj tirlkrk lcrk oucdktcs praluo (R3), oucdktcs pidcycmcm (R6) limjcm vcrkcfid lipimlim daycdktcs pidcmjjcm ([) hihpumyck bufumjcm scmjct ouct. `) cmcdksks litirhkmcsk (V6) lkpiradib mkdck V Pqucrihimumguoocm >,29:, kmk fircrtk  fcbwc pimjcrub vcrkcfid kmlipimlim ycmj tirlkrk lcrk oucdktcs praluo (R3), oucdktcs  pidcycmcm (R6) limjcm vcrkcfid lipimlimdaycdktcs pidcmjjcm ([) clcdcb 29,: % silcmjocmskscmyc lkpimjcrubk adib ecotar dckm lk ducr vcrkcfid pimidktkcm, l) cmcdksks oaridcsk pcrskcd (r) lcm (r6) ycktu 7 (3) Oaridcsk pcrskcd vcrkcfid ridkcfkdkty sifiscr  >,9;>, crtkmyc tirbclcp bufumjcm pasktke sifiscr 9;.>% cmtcrc vcrkcfid ridkcfkdkty

 

daycdktcs daycdk tcs pidcm pidcmjjcm. jjcm. Crtkmyc sihcokm fcko ridkcfkdkty hcoc daycd daycdktcs ktcs pidcmjjcm pidcmjjcm cocm sihcok sih cokmm himkmj himkmjoct oct.. Pilcmj Pilcmjocm ocm pim pimjcr jcrub ub vcr vcrkcf kcfid id ridkcfk ridkcfkdkt dktyy tirbclc tirbclcpp day daycdkt cdktcs cs  pidcmjjcm lcpct lktumguoocm limjcm oaiekskimsk litirhkmcsk pcrskcd ycktu sifiscr  >,,0, crtkmyc tirbclcp bufumjcm bufumj cm pasktk pasktkee sif sifisc iscrr 0% cmtcrc cmtcrc vcr vcrkcf kcfid id rispam rispamskv skvimi imiss ss limjcm limjcm daycdkt daycdktcs cs  pidcmjjcm. Crtkmyc sihcokm fcko rispamskvimiss hcoc daycdktcs pidcmjjcm cocm sihcokm himkmjoct. Pilcmjocm pimjcrub vcrkcfid rispamskvimiss tirbclcp daycdktcs  pidcmjjcm lcpct lktumguoocm limjcm oaiekskimsk litirhkmcsk pcrskcd ycktu sifiscr  >,335.. Crtkm >,335 Crtkmyc yc daycd daycdktcs ktcs pidcm pidcmjjcm jjcm lcpct lkgidc lkgidcsocm socm adib vcrkcfid rispamskv rispamskvimiss imiss sifiscr 33.5%. (0) Oaridcsk pcrskcd vcrkcfid cssurcm`i sifiscr >,,663. Crtkmy Crtkmycc daycdkt day cdktcs cs pidcmj pidcmjjcm jcm lcp lcpct ct lkg lkgidc idcsoc socmm adi adibb vcrkcf vcrkcfid id cssurc cssurcm`i m`i sif sifisc iscrr 66.3%. 66.3%. (,,5 >,5:9, :9, crt crtkmy kmycc tir tirbcl bclcp cp bufumj bufumjcm cm pasktk pasktkee sifisc sifiscrr 5:.9% 5:.9% cmtcrc cmtcrc vcrkcf vcrkcfid id tcmjkfdi limjcm daycdktcs pidcmjjcm. Crtkmyc sihcokm fcko tcmjkfdi hcoc daycdktcs  pidcmjjcm cocm sihcokm himkmjoct. Pilcmjocm pimjcrub vcrkcfid tcmjkfdi tirbclcp daycdktcs pidcmjjcm lcpct lktumguoocm limjcm oaiekskimsk litirhkmcsk pcrskcd ycktu sifiscr >,,>> >>>4 >4 >, >,>9 >9.L .Lim imjc jcmm lihk lihkok okcm cm clcm clcmyc yc bufumjcm oucdktcs praluo, oucdktcs pidcycmcm tirbclcp daycdktcspidcmjcm. Lkhcmc si`crc stctk stctkstko stko oucdk oucdktcs tcs pidcy pidcycmcm cmcm tklco firpimjcru firpimjcrubb tirbclcp tirbclcp daycdktcs daycdktcs pidcmjjcm, pidcmjjcm, mchum oucdktcs praluoskjmkekocm tirbclcp daycdktcs pidcmjjcm. >R3+ >,>>9R6 + >,>52R0,  f) pirbktumjcm V sifiscr >,;6: ycmj crtkmyc oaridcsk ctcu bufumjcm cmtcrc vcrkcfid kmlipimlim ycmj tirlkrk lcrk oucdktcs praluo (R3), oucdktcs pidcycmcm (R6) lcm oi oipu pucs cscm cm pidc pidcmj mjjc jcmm (R (R0) 0) limj limjcm cm vcrkc vcrkcfi fidd lipi lipiml mlim im oipu oipucs cscm cm pidc pidcmj mjjc jcmm ([) ([) hihpumyck bufumjcm scmjct ouct `) cmcdksks litirhkmcsk (V6) lkpiradib Mkdck V  Pqucrihimumguoocm >,29;, kmk fircrtk fcbwc pimjcrub vcrkcfid kmlipimlim ycmj tirlkrk lcrk oucdktcs praluo (R3), oucdktcs pidcycmcm ( R6 ) lcm oipucscm pidcmjjcm (R0) limjcm vcrkcfid lipimlim oipucscm pidcmjjcm ([) clcdcb 29.; % silcmjocm skscmyc lkpimjcrubk adib ecotar dckm lk ducr vcrkcfid pimidktkcm, l) cmcdksks oaridcsk  pcrskcd (r) lcm (r6) ycktu 7 (3) Oaridcsk pcrskcd vcrkcfid ridkcfkdkty sifiscr >,9;>, crtkmyc tirbclcp bufumjcm pasktke sifiscr 9;.>% cmtcrc vcrkcfid ridkcfkdkty daycdktcs  pidcmjjcm. Crtkmyc sihcokm fcko ridkcfkdkty hcoc daycdktcs pidcmjjcm cocm sihcokm himkmjoct. himkm joct. Pilcm Pilcmjocm jocm pimjcrub vcrkcfid vcrkcfid ridkcf ridkcfkdkty kdkty tirbclcp tirbclcp daycdktcs daycdktcs pidcmjjcm pidcmjjcm lcpct lktumguoocm limjcm oaiekskimsk litirhkmcsk pcrskcd ycktu sifiscr >,,0, crtkmyc tirbclcp bufumjcm  pasktke sifiscr 0% cmtcrc vcrkcfid rispamskvimiss limjcm daycdktcs pidcmjjcm. Crtkmy Crtk mycc sihcok sihcokmm fcko fcko ris rispam pamskv skvimi imiss ss hco hcocc daycdk daycdktcs tcs pid pidcmj cmjjcm jcm cocm cocm sih sihcok cokmm himkmjoct. Pilcmjocm pimjcrub vcrkcfid rispamskvimiss tirbclcp daycdktcs pidcmjjcm lcpct lktumguoocm limjcm oaiekskimsk litirhkmcsk pcrskcd ycktu sifiscr >,335. Crtkmyc daycdktcs pidcmjjcm lcpct lkgidcsocm adib vcrkcfid rispamskvimiss sifiscr 33.5%. (0) Oaridcsk pcrskcd vcrkcfid cssurcm`i sifiscr >,,,5:9, >,5:9, crtkmyc crtkmyc tirbclcp bufumjcm pasktke sifiscr 5:.9% cmtcrc vcrkcfid tcmjkfdi limjcm daycdktcs

 

 pidcmjjcm. Crtkmyc sihcokm fcko tcmjkfdi hcoc daycdktcs pidcmjjcm cocm sihcokm himkmjoct. Pilcmjocm pimjcrub vcrkcfid tcmjkfdi tirbclcp daycdktcs pidcmjjcm lcpct lktumg lkt umguoo uoocm cm limjcm limjcm oaieks oaiekskim kimsk sk lit litirh irhkmc kmcsk sk pcrskc pcrskcdd ycktu ycktu sifisc sifiscrr >,,>4 >,>9. Limjcm lihkokcm, oucdktcspraluo hihkdkok pimjcrub pasktke tirbclcp oipucs oip ucscm cm pid pidcmj cmjjcm jcm lcm sih sihcok cokmm tkm tkmjjk jjk ouc oucdkt dktcs cs pra praluo luo hco hcocc oamsuh oamsuhim im cocm cocm sihcokm pucslcm Oipucscm hihkdkok pimjcrub pasktke tirbclcp daycdktcs, sibkmjjc bkpatisksmyc lktirkhc.

Pcrcm

3. Fcjk Fcjk ^ir ^irusc uscbcc bccmm Bimlco Bimlcomyc myc pimi pimidktk dktkcm cm kmk firh firhcme cmecct cct sifcjck sifcjck fcbcm fcbcm hcsuo hcsuocm cm lcm tchfcbcm tchfcb cm kmear kmearhcsk hcsk ycmj lcpct lkpir lkpirtkhfcm tkhfcmjocm jocm adib piruscbccm piruscbccm sibkmjjc sibkmjjc lcpct lkjumcocm lcdch himimtuocm oifkgco 

 

Dchpkrcm 3 Ouiskamir ^imidktkcm ^itumguo ^imjkskcm Ouiskamir

3. 3.Haba 3.Habamm ouiska ouiskamir mir lkksk lkksk adi adibb Fcp Fcpco/ co/Kfu Kfu/Pl /Plr/K r/K umtuo umtuo himgcw himgcwcf cf sid siduru urubb pir pirmyc myctcm tcm ycmj tidcb lksilkcocm. 6. 6.^clc 6.^clc tkpi pkdk pkdkbcm bcm,, Fcp Fcpco/ co/Kfu Kfu/Pl /Plr/K r/K lkpi lkpirsk rskdcb dcbocm ocm umt umtuo uo hihfirk hihfirk tcmlc tcmlc ( ∗ ) pcl pclcc oadah gcwcfcm —P\P‘ (Pcmjct \klco Pitugu), —\P‘ (\klco Pitugu), —M‘ (Mitrcd), —P‘ (Pitugu), —PP‘ (Pcmjct Pitugu),ycmj cmlc cmjjcp pcdkmj tipct. 0. Lkhaba Lkhabamm umtuo umtuo tklco himjasam himjasamjo jocm cm gcw gcwcfc cfcm, m, ocrimc pirmyctcc pirmyctccmm ycmj ycmj lkf lkfuct uct tidcb  fimcr clcmyc. >>>. >.>> >>>, >,>> >>  f) f.Vp.6.>>>.>>>,>>-Vp.9.>>>.> f.Vp.6.>>>.>>>,>>-Vp.9.>>>.>>>,>> >>,>> `) `.V `.Vp.9 p.9.3> .3>>.> >.>>>, >>,>> >> -Vp -Vp.2. .2.>>> >>>.>> .>>>,> >,>>> l) l. l.== Vp.2 Vp.2.3 .3>> >>.> .>>> >>,> ,>>> 5.^imlklkocm tircobkr7 c) c.PH^  f) f.PHC `) `.Lkpdahc l) l. Pc Pcrg rgcm cmcc PP33 i) i. ^cs` ^cs`cs cscrg crgcm cmcc PP6/ 6/P0 P0

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Firkou Fir koutt kmk hir hirupc upcocm ocm pirmyc pirmyctccm tccm ycmj ycmj fir firbuf bufumj umjcm cm lim limjcm jcm vcrkcf vcrkcfid id pimidk pimidktkcm tkcm ycktu ycktu Oucdktcs Dcycmcm, ^rahask, Oipucscm ^idcmjjcm lcm Daycdktcs ^idcmjjcm. Firkdcb tcmlc `io   pclc pkdkbcm ycmj Cmlc pkdkb. pkdkb. Orktirkc Gcwcfcm7 PP 8 Pcmjct Pitugu

 

P 8 Pitugu  M 8 Mitrcd \P 8 \klco Pitugu P\P 8 Pcmjct \klco Pitugu

Ouiskamir Oucdktcs Dcycmcm  Ma 3.

^IVM[C\CCM PP ^coit Km Kmllkbahi ^\. \i \iddoah hi hih hkdkok

0.

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sisuck

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oifutubcm scyc. Daycdktcs ^idcmjjcm  MA 3

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