ISO 9001:2008
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How Many Squares Do You See?
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Before
After
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After
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What is ISO 9001 ? standard used to address customer
satisfaction an internationally recognized Quality
Management System standard used as a framework for continual improvement
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ISO 9001 Family of Standards 1
ISO 9000:2005 Fundamentals and Vocabulary
2
ISO 9001:2008 Requirements
3
ISO 9004:2009 Managing for the Sustained Success of an Organization – a QMS Approach fcu & associates
Process Model Continual Improvement R
S Management Responsibility
E C
Q
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Resource
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Management
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Input
A
Measurement, Analysis, Improvement
Product and/or Service Realization
Output
Product/ Service
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Quality Management Principles PRINCIPLES
Customer focus Leadership Involvement of people Process approach System approach Continual improvement Factual basis for decision making Mutually beneficial supplier relationship fcu & associates
Focus of ISO 9001:2008 Customer satisfaction
Continual improvement Training and awareness
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4 main clauses of ISO 9001:2008 Management Responsibility
Resource Management
Product Realization
Measurement Analysis & Improvement
Structured around the PLAN-DO-CHECK-ACT Model. fcu & associates
5 Management Responsibility 5.1 5.2 5.3 5.4 5.5
Management Commitment Customer Focus Quality Policy Planning Responsibility, Authority & Communication 5.6 Management Review
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Quality Policy ABC Builders, Inc. has developed our own culture which prescribes the manner by which our company conducts our business. Our responsiveness to client requirements and continuity to attention from project conception to final completion, serve as our cutting edge in the general construction industry. We believe that our business is built on good service. It is our intent to continually improve every aspect of our organization and comply with requirements through: • Expansion of operation coverage; • Ensure availability of efficient equipment; and • Constant collaboration with competent and skilled workforce. fcu & associates
Quality Objectives
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6 6.1 6.2 6.3 6.4
Resource Management
Provision of Resources Human Resources Infrastructure Work Environment
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SKILL LEVELS Crane Operation
Payloader Operation
Bulldozer Operation
EMPLOYEE NAMES
AVERAGE
TOTALS AVERAGES "1" = no skills/no experience "2" = had training
"4" = can perform skill effectively even without supervision
"3" = can perform skill with close supervision
"5" = has mastered the skill and can train others
7 7.1 7.2 7.3 7.4 7.5 7.6
Product Realization
Planning of Product Realization Customer-Related Processes Design and Development Purchasing Product and Service Provision Control of Monitoring and Measuring Equipment
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8
Measurement, Analysis and Improvement
8.1 8.2 8.3 8.4 8.5
General Monitoring and Measurement Control of Non-Conforming Products Analysis of Data Improvement
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Process QUALITY
QUALITY
Emission to air?
QUALITY!
Activity Inputs:
Outputs:
Raw material Utilities
Finished product Service
Discharge to land? Discharge to water?
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Quality Processes effective - achieve intended results
efficient - minimum resource inputs under control - minimal variability
monitored - with key control indicators with value added - contributions are defined, measured and tracked fcu & associates
Steps towards certification
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Implementation and Certification Process Implementation Activities
Certification Activities
• Quality Planning • Audit • System Design • Corrective • System actions Implementation • Awarding of certificate
5 – 6 months
1 – 2 months
Maintenance Activities
• Surveillance audits • Continual improvement
annual
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ISO 9001 Certification Audit Requirements Design and Standard
Documentation
ISO 9001
Implementation C O M P A N Y
QM Procedures Support Documents
Systems Audit (Stage 1)
Compliance Audit (Stage 2) fcu & associates
A Matter Of Punctuation... An English professor wrote the words, "Woman without her man is nothing" on the blackboard and directed his students to punctuate it correctly. The men wrote: "Woman, without her man, is nothing." The women wrote: "Woman! Without her, man is nothing."
• Husband on an out of town assignment sent this text message to his wife: “Trip is wndrful. m havng a gud tym. Wish u wer her!”
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Company
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Project Manager
Project Manager
Consultant
Team
Steering Committee
Team
Team
Project Plan
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The Business Process CUSTOMER BUSINESS PLANNING PROCESS
WAREHOUSING PROCESS HRD PROCESS MAINTENANCE PROCESS QA & LABORATORY
CONTRACT HANDLING PROCESS
CONSTRUCTION & CONSTRUCTION MGT. PROCESS
FINAL INSPECTION & TURN-OVER
REVIEW & IMPROVEMENT PROCESS
CUSTOMER
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Corporate Planning Manpower Plan
All Processes Manpower Request
Training Program
Recruitment and Hiring
Deployment and Orientation
Performance Appraisal
Purchasing Training Review and Improvement
Personnel Movement
Appraisal Records, 201-Files
Training Records
All Processes
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System Development Pipeline PROCESS POLICIES & TARGETS PLANS & PROGRAMS PROCEDURES SUPPORT DOCUMENTS fcu & associates
“The number one mistake companies make in implementing ISO 9001 is to make things complicated”
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ISO 9001 Implementation Strategy Keep it simple Focus on business value Don’t do it for the auditor
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Flaws in Implementing ISO 9001 • Making certification and not customer satisfaction the goal; • Separating the quality management system from the business; • Making your QMS a system of documentation; • Measuring conformance rather than performance; fcu & associates
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Our Clients in the Construction Industry NCR 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
AKH Construction and Trading Corporation * AKN Construction Corporation * Armando U. Khong Hun General Contractor, Incorporated * Aromin & Sy + Associates, Incorporated * CAVDEAL Cavite Ideal International Construction Corporation * Civic Merchandising, Incorporated Comsys Philippines, Incorporated * Delta Concrete Corporation Delta Earthmoving, Incorporated DCCD Engineering Corporation * E.C. De Luna Construction Corporation * fcu & associates
Our Clients in the Construction Industry NCR 12. 13. 14. 15. 16. 17. 18. 19. 20.
Frilou Construction and Trading, Incorporated * Hi-Tri Development Corporation * ITP Construction Incorporated Kaizen E & M Corporation Metro Stonerich Corporation * Philippine Chemsteel Industries, Corporation RGD Consultancy Group, Incorporated * Terp Asia Construction Corporation * TGV Builders, Incorporated
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Our Clients in the Construction Industry NORTHERN LUZON 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33.
Christian Ian Construction Corporation Haidee Construction and Development Corporation * Halrey Construction Incorporated * JLL Concrete Products and Construction Supplies JM Luciano Construction, Incorporated * LR Tiqui Builders, Incorporated * Northern Builders * Plerm Construction and Development Corporation Pulsar Construction R.D. Interior, Jr. Construction * RD Policarpio and Company, Incorporated * R.Z. Roncal Construction & Trading Tokwing Construction * fcu & associates
Our Clients in the Construction Industry SOUTHERN LUZON 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44.
3RB Construction & Supply Alro Construction and Development Corporation Antonio V. Nidea Construction, Incorporated Bicol Goldrock Corporation Bimbo Construction CTC Builder and Supplies, Incorporated * DSB Construction and Supplies, Incorporated * E.A. Sancho Construction * E. Garcia Construction * GCI Construction HGG Builders and Supplies fcu & associates
Our Clients in the Construction Industry SOUTHERN LUZON 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55.
Hi-Tone Construction and Development Corporation * Honeyville Construciton LNR Construction Legazpi Premium Development Corporation * Makapa Corporation * NFH Construction Partido Construction and Supply Philworks Construction and Supply * Precious Construction Ramarplus Incorporated Roda Construction fcu & associates
Our Clients in the Construction Industry SOUTHERN LUZON 56. 57. 58. 59. 60.
Sanhro Construction & Supply Steven Construction & Supply Sunwest Construction and Development Corporation * Verzontal Builders WCS Construction Incorporated *
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Our Clients in the Construction Industry VISAYAS 61. 62. 63. 64. 65. 66. 67. 68. 69. 70. 71. 72.
BM Marketing Dakay Construction and Development Corporation * Duros Construction Corporation * Geo-Transport and Construction Incorporated * IBC International Builders Corporation * Mac Builders * O.R. Sarmiento Construction * Socor Construction Corporation * Ven Ray Construction WT Construction Corporation * Yakal Construction Young Builders Corporation fcu & associates
Our Clients in the Construction Industry MINDANAO 73. 74. 75. 76. 77. 78. 79. 80. 81. 82. 83.
Adfil Corporation * Algon Engineering and Development Corporation * Allado Construction Company Incorporated * Concepcion Basic Builders Corporation * Equi-Parco Construction Company * ESR Construction & Supplies Gicar Construction, Incorporated Grace Construction Corporation * M. Montesclaros Enterprises, Incorporated Mamsar Construction & Industrial Corporation Maverick Builders, Incorporated fcu & associates
Our Clients in the Construction Industry MINDANAO 84. 85. 86. 87. 88. 89. 90.
PL Sebastian Construction * SC Pascual Construction Techno-Stress Systems Corporation * UKC Builders, Incorporated * Ulticon Builders, Incorporated * Unitec Builder, Incorporated Vicente T. Lao Construction *
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Partners Roque P. Fortu, Partner •
Education • • •
•
Master in Business Administration University of the Philippines Master in Industrial Economics University of Asia and the Pacific Bachelor of Science in Statistics University of the Philippines
Dindo A. Uy, Managing Partner •
• • •
Work Experience • •
Head, Planning & Research, SB Capital Investment Corporation Head, Management Services Office, Metro Transit Organization
Education
• •
•
Work Experience • •
Rosario L. Calimag-Uy, Partner •
Education • •
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PhD in Business Administration, ongoing University of the Philippines Master in Business Administration University of the Philippines Master in Applied Business Economics University of Asia and the Pacific Bachelor of Science in Psychology University of the Philippines Silliman University High School
• •
Master in Food Service Administration University of the Philippines Bachelor of Science in Hotel & Restaurant Administration University of the Philippines
Business Development Manager/Consultant Neville-Clarke Philippines, Inc Manager, KPMG Sudjendro Soesanto Management Consultants, Indonesia Senior Technical Assistant Asian Development Bank Senior Associate Denver, Theosky, Faye & Associates Consulting
Work Experience • • •
Vismin Operations Head, Red Ribbon Bakeshop Human Resource Development & Corporate Planning Manager Dulcinea Restaurant, Incorporated Area Manager, Chowking Food Corporation
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Contact number 0917-880-9001
“The road to success is always under construction.” Lily Tomlin
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Contact number 0917-880-9001
Contact Us DINDO A. UY, Partner 0917-880-9001 0932-853-7415
[email protected] [email protected]
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