Amazon Seller Questionnaire

Amazon Seller Questionnaire * mandatory questions Need help? click here 1. Can you sell used/refurbished items on Amazon.in? * o

Yes

o

No

2. What are the different ways by which you could update Price and Quantity? * o

From manage your inventory

o

Using Price and Quantity File (Excel Loader)

o

Partial update

o

All of the above

3. How will you find out whether you have listed the same product multiple times ? * o

Inventory report

o

Sold listings report

o

Not possible to find out

4. Within how many hours should you respond to customer queries? *

o

32 hours

o

64 hours

o

24 hours

o

48 hours

5. If a message in your Buyer Seller Messaging tool doesn’t require any response. What should you do? * o

No need to respond

o

I should mark it as "NOT REQUIRING RESPONSE" by checking the "MARK AS NO RESPONSE NEEDED" box

o

Contact seller support

6. How can you check for new orders? * o

Order notification email/SMS

o

Manage orders section in seller central

o

Order reports section in seller central

o

All of the above

7. What is the default Lead Time To Ship/Fulfillment Latency? * o

1-2 Business days

o

4 Business days

o

3 Business days

o

7 Business days

8. If you have listed your products on other online or offline sales channels then the price of that product on Amazon should be:? * o

Less than other sales channels

o

Less than or equal to other sales channels

o

Greater than other sales channels

9. Who will bear the Octroi charges, if any, for a merchant fulfilled order? * o

Customer will have to pay before receiving the shipment

o

Seller will pay

o

Amazon will pay

10. How often can you expect the payment from Amazon for all shipped confirmed orders? * o

30 days from order confirmation

o

Same day

o

7-14 days from order confirmation

11. How can you view all transactions that occurred during a settlement period ? * o

Reports -> Payments –> Transaction View

o

Reports -> Payments –> Statement View –> "Sub Total" Link

o

Option a and b

12. How can you take feedback from customers? * o

I don't have an option to take feedback

o

Add a note in the invoice

o

Shipment confirmation email

o

Option b and c

13. What are the methods by which you can contact the buyer? * o

Use buyer’s encrypted email id

o

Use Seller Central – Contact buyer form

o

Sellers are not allowed to contact the buyer

o

Call the buyer

o

Option a, b & d

14. If a buyer provides negative feedback, what are the ways in which you can react? * o

Resolve the issue by contacting the buyer through Amazon and request the

removal of the feedback o

Nothing, it cannot be changed

o

You can post a response to the negative feedback on the website

o

Contact seller support to contest the feedback

o

Option a,c and d

15. Buyers can claim A-Z Guarantee in which of the following scenarios? * o

Seller fails to deliver the products within 3 days from the maximum

estimated deliver date o

If the buyer received defective, damaged or not the item depicted in the seller’s description

o

If the seller has not provided the refund or replacement as per the policy

o

All of the above

16. Within how many days should you respond to an A-to-Z claim notification from Amazon? * o

30 calendar days

o

7 calendar days

o

Not mandatory to respond

17. While issuing a full refund what % of the referral amount will be held back by Amazon? * o

10% OR Rs. 300/- (whichever is lesser)

o

20% OR Rs. 300/- (whichever is lesser)

o

30% OR Rs. 300/- (whichever is lesser)

18. Amazon will automatically cancel your order if you do not confirm your shipment after ______ days of Estimated Ship Date? * o

7

o

4

o

2

19. When is the cancellation charge of 2.5% of an order value applicable? * o

All seller cancelled orders (Except buyer requested cancellation)

o

Amazon auto-cancelled orders (Because seller has not shipped the order

and confirmed shipment within 48 hours of the last date of Estimated Ship Date) o

Amazon will not auto cancel an order

o

Options a and b

20. What should you do when a customer contacts you and requests you to cancel his order on his behalf? * o

Ask customer to cancel the order on his own if it is within 30 minutes

o

If customer insists, cancel the order using ‘Buyer Requested Cancellation'

option after getting a message from customer with the reason code as "cancel order"

o

Don’t cancel the order and contact Seller Support

o

Options a and b

21. To avoid your account from being marked for performance review , what are the performance target you should maintain for the following metrics: Order defect rate, Pre-fulfillment Cancel Rate, Late Ship Rate? * o

< 1%, < 2.5%,< 4% respectively

o

< 2%, < 2.5%,< 3% respectively

o

< 3%, < 2%,< 2.5% respectively

22. What happens when you do not meet the Seller Performance Targets? * o

There is no action taken but you are expected to improve your performance

o

You receive a warning notification by the Amazon Seller Performance

team to improve your performance on priority o

Your account might get suspended immediately, if you miss your performance target by a large margin

o

Both option b and c

23. When you upload any excel template (flat file, price and quantity template, etc) to the seller central platform, which format should the template be in? *

o

Excel Workbook

o

CSV

o

Text tab delimited

o

Excel Template

24. How can you recover your selling privileges if your account is suspended or blocked by Amazon? * o

Create a plan of action and send your appeal to Amazon for reinstatement

o

Nothing can be done

o

Create a new account

25. How do you find new product opportunities that are popular on Amazon.in but are currently unavailable ? * o

Product opportunities under selling coach on the home page

o

Popular out of stock products report under Business reports

o

Option a and b

26. How will we notify you regarding new selling opportunities? *

o

Amazon Selling Coach feature

o

Email Notification

o

Option a and b

27. If you need support after your launch on Amazon.in, what are your options? * o

Use Amazon Seller Central Help pages

o

Contact Seller Support team via email/ phone

o

Option a and b

28. How can you temporarily remove your active listings from Amazon website? * o

Temporarily inactivate listings from Account Info section

o

Update Quantity as 0

o

Not possible

o

Option a and b

29. What are the steps involved in creating a promotion? *

o

Create Product List

o

Select appropriate promotion type - Free Shipping / Money Off / Buy One Get One / External Benefits

o

Mention start & end date of promotion and decide up on claim code

requirement o

Verify "Detail Page Display Text" and Create promotion

o

All of the above