Amadeus Tickets and Documents

Support Information

Amadeus Selling Platform Ticket and Documents User Guide

What's New In This Document? Type of Change

Area/Topic

New functionality

•

Copy and paste e-ticket display See Copying or Printing the E-Ticket Display on page 43 for details.

•

Save to file functionality for preview panels for ITR, Invoice and Itinerary documents See E-Ticket Receipt Options on page 12, Invoice Options on page 16 and Itinerary Options on page 20 for details.

•

Manual sales report closure See Manually Closing the Current Sales Period on page 67 for details.

•

'Force E-Ticket Status' for authorised airline agents See Forcing the E-Ticket Status on page 43 for details.

•

Removal of the XT tax code from the e-ticket display XT taxes are now displayed under Other Taxes in the e-ticket display. See Working with the Electronic Ticket Display on page 37 for details.

•

Redesign of the tax refund window to speed up the refund process See Refunding Taxes on page 35 for details.

Modified functionality

© 2008 Amadeus s.a.s. All Rights Reserved. Edition 1.0

Job Number: 2059

Published by: Amadeus Educational Systems and Services e-mail: [email protected]

March 2008

For Amadeus Selling Platform 4.1

Table of Contents

Before You Start ...................................................................................... 1 Chapter 1 Introduction to Ticket and Documents .................................................. 3 Chapter 2 Issuing Travel Documents...................................................................... 5 Issuing Documents from the Issuing Tab .............................................. 6 Customizing Print Options ............................................................................. 7 Ticket and E-Ticket Options .......................................................................... 7 E-Ticket Receipt Options............................................................................. 12 MCO Options............................................................................................... 14 Invoice Options............................................................................................ 16 Itinerary Options .......................................................................................... 20 Insurance Certificate Options ...................................................................... 22 Car E-Voucher Options ............................................................................... 24 Printing at a Remote Location ..................................................................... 25

Issuing Documents from the PNR ....................................................... 26 Chapter 3 Refund, Void and other Follow-up Actions ......................................... 27 Follow-up Actions from the PNR or the Query Report......................... 28 Follow-up Actions from the PNR Fare Element........................................... 28 Follow-up Actions from the Query Report ................................................... 30

Voiding a Ticket ................................................................................... 31 Reinstating a Ticket ............................................................................. 31 Fully Refunding a Ticket ...................................................................... 32 Partially Refunding a Ticket................................................................. 32 Refunding Taxes ................................................................................. 35 Working with the Electronic Ticket Display.......................................... 37 Opening the Electronic Ticket Display......................................................... 37 Electronic Ticket Display Explanation ......................................................... 38 Displaying the E-Ticket History ................................................................... 39 Partially Refunding an E-Ticket ................................................................... 39 Fully Refunding an E-Ticket ........................................................................ 39 Refunding the Taxes of an E-Ticket ............................................................ 40 Voiding or Reinstating an E-Ticket .............................................................. 40 Revalidating an E-Ticket.............................................................................. 40 Exchanging/Reissuing an E-Ticket.............................................................. 41 Displaying the PNR from an E-Ticket.......................................................... 42 Printing E-Ticket Coupons........................................................................... 42 Displaying the Original E-Ticket .................................................................. 42

© 2008 Amadeus s.a.s. - All rights reserved

i

Amadeus Selling Platform Ticket and Documents

User Guide

Forcing the E-Ticket Status ......................................................................... 43 Copying or Printing the E-Ticket Display..................................................... 43

Chapter 4 Working with Sales Reports ................................................................. 45 Displaying a Sales Report ................................................................... 46 Customizing Search Criteria................................................................ 47 Query Report (TJQ)............................................................................. 50 Transaction Report (TJT) .................................................................... 54 Daily Report (TJD)............................................................................... 56 Net Remit Report (TJN)....................................................................... 59 Summary Sales Period Report (TJS) .................................................. 60 Item Sales Period Report (TJI) ............................................................ 63 Cross-Reference Report (TJX)............................................................ 65 Consolidated Report List (TJL)............................................................ 66 Form of Payment Record (TJF)........................................................... 67 Manually Closing the Current Sales Period......................................... 67 Transaction Codes .............................................................................. 67 Chapter 5 Maintenance........................................................................................... 69 Working with Stocks ............................................................................ 72 Creating a New Stock.................................................................................. 75 Allocating a Pre-Registered Stock............................................................... 78 Renewing a Stock........................................................................................ 80 Adjusting a Stock......................................................................................... 82 Modifying a Stock ........................................................................................ 83 Transferring a Stock .................................................................................... 84 Deleting a Stock .......................................................................................... 85

Working with the Print Queue.............................................................. 86 Displaying the Print Queue for a Stock Reference...................................... 87 Starting or Stopping the Print Queue .......................................................... 88 Reordering Print Queue Items..................................................................... 89 Deleting Print Queue Items ......................................................................... 89 Transferring Print Queue Items to Another Queue ..................................... 89

Working with the Ticket Delivery Mechanism ...................................... 90 Troubleshooting with the Dashboard................................................... 93 Index ....................................................................................................... 95

ii

Edition 1.0

Before You Start

Introduction This user guide describes Amadeus Ticket and Documents, one of the key modules of Amadeus Selling Platform. It explains how to use this module from an end-user point of view. The guide applies to Amadeus Selling Platform version 4.1 or higher.

Audience This user guide is intended for travel or airline agents who use the Ticket and Documents module.

Prerequisites To benefit most from this guide, you should have a comprehensive knowledge of the distribution system.

Objectives After you have read this user guide, you will be able to: •

Issue travel documents

•

Refund, void or reinstate travel documents

•

Display sales reports

•

Manage ticket stocks

•

Use print queue and Ticket Delivery Mechanism to troubleshoot printing issues.

© 2008 Amadeus s.a.s. - All rights reserved

1

Chapter 1

Introduction to Ticket and Documents

The Ticket and Documents tab allows you to issue travel documents, manage document stocks, display sales reports, and refund, void or reinstate documents. You can also troubleshoot some printing issues from the Dashboard by accessing the print queue and the Ticket Delivery Mechanism (TDM). The Ticket and Documents module provides a graphical user interface to the Amadeus Central Ticketing System (CTS). Amadeus Central Ticketing complies with IATA ticketing regulations and the requirements of national Bank Settlement Plans (BSP) and the Airline Reporting Corporation (ARC) in the USA. The features that you can access in the Ticket and Documents module vary depending on your market, your office profile and local security settings. Here we only describe the standard features of Amadeus Central Ticketing, so your display may sometimes be different. The Ticket and Documents module includes the following tabs: Issuing Tab Lets you issue paper or electronic tickets, invoices, itineraries, e-ticket itinerary receipts, MCOs, insurance certificates and car e-vouchers. Refer to Issuing Travel Documents on page 5 for more information. Follow-up Tab Lets you retrieve the e-ticket record for electronic tickets and the refund record for paper documents. You can perform follow-up actions, like partial or full refunds, which are automatically reported in the sales reports. Refer to Refund, Void and other Follow-up Actions on page 27 for more information. Sales Reports Tab Lets you display and print sales reports from which you can perform follow-up actions, like partial or full refunds. You can also display the e-ticket record, and void or reinstate transactions. Refer to Working with Sales Reports on page 45 for more information.

© 2008 Amadeus s.a.s. - All rights reserved

3

Amadeus Selling Platform Ticket and Documents

User Guide

Maintenance Tab Lets you create, allocate and manage your ticket stocks in the Document Bank. You can also access the ticket printing queue, check the status of the printing process in the Ticket Delivery Mechanism (TDM), and take some advanced troubleshooting actions from the Dashboard. Refer to Maintenance on page 69 for more information.

4

Edition 1.0

Chapter 2

Issuing Travel Documents

You use the Issuing tab within the Ticket and Documents module to issue the following travel documents: •

Paper tickets

•

Electronic tickets

•

E-ticket itinerary receipts

•

MCOs and e-MCOs

•

Invoices

•

Itineraries

•

Insurance certificates

•

Car e-vouchers

You can also issue travel documents directly from the PNR. See Issuing Documents from the PNR on page 26 for more information. Note:

A PNR must be active and contain at least one segment of the required type or one MCO to be issued. The documents that you are authorized to issue vary according to your office profile settings.

© 2008 Amadeus s.a.s. - All rights reserved

5

Amadeus Selling Platform Ticket and Documents

User Guide

Issuing Documents from the Issuing Tab To issue the customer's travel documents, follow these steps:

1. From the Issuing tab in Ticket and Documents, select the check boxes corresponding to the documents that you want to issue. For each document type you select, a separate section with fields to fill in is added at the bottom of screen. To store default ticketing settings: Click on from the toolbar to save your selection. The next time you open the application, the same documents will be selected by default. 2. Fill in at least the mandatory fields that are highlighted in yellow for each document that you selected. Refer to the sections below for more information on how to fill in the fields for each type of travel document. Note:

The options displayed on the screen can be customized for each document type. See Customizing Print Options on page 7 for details.

3. Select the Redisplay PNR check box to redisplay the PNR after issuing the documents. 4. Click on Issue. The documents are issued one after another in the following order: paper ticket, e-ticket, e-ticket receipt, MCO, invoice, insurance certificate, and itinerary. When the document is being printed, a status message is displayed (for example, Ticket in progress). Once the document has been issued, another message is displayed (for example, Ticket issued) until the last document has been processed. You can open the Print Queue window to display the documents waiting to be printed (see Working with the Print Queue on page 86 for details), or the Ticket Delivery Mechanism window in case there is a printing problem (see Working with the Ticket Delivery Mechanism on page 90 for details).

6

Edition 1.0

Chapter 2 Issuing Travel Documents

Customizing Print Options You can easily customize your screen by displaying only the print options that you use most to issue the customer's documents. To add or remove options, follow these steps: 1. From the Issuing tab in Ticket and Documents, select the documents for which you want to set issuing options. For each document type you select, a separate section is added at the bottom of the screen. 2. Click on the document's Options tab. 3. From the drop-down menu that appears, click on an option that you want to add. The options already in use are ticked on the list. You can remove an option by clicking on it again from the menu. Note:

You cannot remove mandatory fields.

The corresponding fields are added to your screen display. The selection of fields is automatically saved and will be displayed by default the next time you access the Issue tab.

Ticket and E-Ticket Options If you select the Ticket or E-Ticket check box in the Issuing tab, you can do the following: •

Fill in the fields as described in the table below.

•

Click on Options to add or remove fields. Refer to Customizing Print Options above for more information.

•

Click on Display TST... to open the TST screen as you do in the Fare area.

© 2008 Amadeus s.a.s. - All rights reserved

7

Amadeus Selling Platform Ticket and Documents

User Guide

Table: Ticket and E-Ticket Options Option

Field Explanations

Passenger Selection

In the Select Passengers field, enter the passenger association. Example: 2,4. If you don't know the number, click on passengers in the PNR.

Segments Selection

In the Select Segments field, enter the segment association. Example: 1-3. If you don't know the number, click on segments in the PNR.

Select TST

to display the list of all

In the Select Specific TST field, enter the TST to issue. Example: 3. The maximum number of characters is 8. If you don't know the number, click on in the PNR.

TST Options

to display the list of all

to display the list of all TSTs

Select the Re-Price TST check box to reprice the existing active TST. Select the Override TST Change Indicator check box to remove the change flag in the TST. Otherwise, you cannot issue the ticket. A change flag is the result of a name change or an itinerary change in the PNR; when a change flag is set in the TST, you cannot issue a ticket. Before overriding the change flag, you must first check whether the fare is still valid or whether the itinerary needs repricing before the ticket is issued.

Stocks and Printers

In the Stock field, enter the stock reference to use. Example: F1. The maximum number of characters is 4. In the Printer field, enter the reference of the printer to use, if it is different from the default. Example: AA1968. The maximum number of characters is 6. For ticket printers, the default value is the printer associated with the default ticket stock. For general printers, the default value is taken from the BPR (Broadcast Printer Reference) indicator in your local security. If you don't know the references, click on to display a list of available ticket stocks and associated printers.

Validate without Issuing

Select the Validate without Issuing check box to check if all mandatory elements are present in the PNR, without issuing the ticket. The mandatory elements are market-specific.

Validating Carrier

In the Validating Carrier field, enter the two-letter airline code of the validating carrier. Example: AF. If you've already entered an airline in the PNR, you can override it in the Override Validating Carrier field that is displayed instead. If you don't know the airline code, enter the airline name, then click on to encode it.

Open Return

Select the Open Return check box to issue a ticket with an open return. An open return flight has the same airline, connecting points, and class of service as the outbound flight, but no return date or time is specified. Use this option when your customer does not want to specify a date or time for the return trip. The airfare for a trip with an open return is usually more expensive than a trip in which a return flight is booked.

8

Edition 1.0

Chapter 2 Issuing Travel Documents

Option

Field Explanations

Grouping

From the Grouping drop-down list, select whether you want to issue the ticket only for the infants, or only for the adults and children in the PNR. If you don't select any value, all passengers in the PNR are ticketed. If you have more than one infant in the PNR and you want to issue tickets for only some of them, you must add a passenger association. The system will issue the tickets for the infants associated to the selected passengers.

Agent Sign

From the Agent Sign drop-down list, select an agent sign. This field memorizes the values that you entered previously. You can then select a value from the drop-down list. From the same drop-down menu, you can also set a default value, delete an item from the list, or reset the initial values.

Boarding Pass / Print Boarding Pass Only (US market only)

Clear the Boarding Pass check box if you don't want to issue the customer's boarding pass with the ticket. If you select the option Print Boarding Pass Only, a pop-up window appears. Enter the print options that you want, then click on OK. The print options include: •

OPTAT (Transitional Automated Ticket stock): Produces a ticket "booklet" containing eight carbonized coupons, including an agent, auditor, and credit card coupon, four flight coupons, and a passenger receipt. Boarding passes must be issued separately.

•

ATB (Automated Ticket/Boarding Pass): Produces a ticket that has single-copy, non-carbonized coupons or "cards." ATB tickets include agent, charge card, and auditor coupons; a passenger receipt and a coupon for each flight segment. Each flight coupon includes a detachable boarding pass.

•

Duplicate: Issue a duplicate boarding pass if the original is damaged or lost.

•

Infant: To print a boarding pass for an infant. You can print a boarding pass for an infant when the adult traveling with the infant already has a boarding pass, and the status code for the SSR seating element is HS. Tickets and boarding passes are automatically printed for infants traveling on international itineraries. This option is only available for OPTAT tickets.

•

Satellite Printer: With the appropriate security arrangements and equipment, you can direct tickets and boarding passes to a remote or satellite ticketing location. Before you can transmit these documents, your office administrator needs to create a Distribution Profile Record (DPR) that identifies the satellite location and indicates the coupons (auditor, agent, etc.) to be transmitted there. You may send all coupons to the other location, or print some coupons at your location and some at the other location.

You can only issue a boarding pass for flight segments that have associated SSR seating elements with confirmed status, HK or KK. If not all of the air segments have associated SSR seating elements, boarding passes will be issued for the confirmed segments only. When you issue a boarding pass, the status in the seating element is changed to HS and the SSR elements in the PNR are updated with the new status.

© 2008 Amadeus s.a.s. - All rights reserved

9

Amadeus Selling Platform Ticket and Documents

User Guide

Option

Field Explanations

Print Specific Coupon

Select this option to print one of these documents (available options depend on your office profile):

Temporary Ticketing Mode

•

Audit coupon

•

Agent coupon

•

Passenger coupon

•

Credit card charge form

•

Flight coupons

•

Mini itinerary

Select this option to print the ticket in temporary ticketing (TY) mode. Use temporary ticketing mode for itineraries with only open segments, for shuttle flights where confirmed reservations are not allowed, and for staff discounts when the flight status is 'space available'. The temporary ticketing function allows you to create a PNR and a TST, and to generate a ticket. When the ticket has been issued, the PNR is not permanently stored. Since the PNR is not stored, you only need to enter the elements that are required for ticketing purposes.

Exchange Ticket

Select the Exchange Ticket check box if you are manually reissuing a ticket.

(marketspecific) Remote Location / DPR Name (depending on your settings)

To print the document at a remote location, fill in either the Remote Office ID field or the DPR Name field: In the Remote Office ID field, enter the Office ID of the destination site. Example: NCE1A031. The maximum number of characters is 9. In the DPR Name field, enter the DPR identification of the destination site. Example: 22. The maximum number of characters is 20. The system memorizes the values that you entered previously in the fields and adds them to the drop-down list. From the same drop-down menu, you can also set a value as the default, delete an item from the list, or reset the initial values. See also Printing at a Remote Location on page 25 for more information.

10

Edition 1.0

Chapter 2 Issuing Travel Documents

Option

Field Explanations

Override Issue or TST Dates

In the Override Date field, enter a past or future date to override the date printed on the ticket. Example: 05AUG05 or 2005/08/05 or 05/08/05

(depending on your settings)

The format used to enter the date is market-specific. to select a date from the calendar that Alternatively, click on appears. Only the date range allowed by the BDT and FDT indicators in your office profile are displayed. This option lets you price an itinerary using an earlier date than the date on which you issue the invoice. This is especially helpful when the fare has expired, or is no longer valid. The fare and fare rules are applied on this date, but the routing and currency conversion are applied on the invoice issue date. The date that will appear on the invoice is the date on which you issue the invoice, not the date you type in this field. If you want to override a past date TST with today's date, select the Override TST with Today Date check box. When you override a past date TST, the pricing indicator sent in the Interface Record is changed to an 'M' for manual. The pricing indicator in the TST is also changed to an 'M'. If there is no TST present, a TST is automatically created with the fare coming into effect on the date you enter in this field. If there is an existing TST, the stored fare is used. A special code is printed on the ticket to show that the ticket price has been adjusted.

Airline Stock Provider

This option is only available for e-tickets. It allows you to issue an e-ticket in direct distribution mode for markets where there is no BSP or ARC. In this case you need to select the airline on whose stock you will issue the e-ticket. The Airline Stock Provider drop-down list displays the airlines on whose stock your office is authorized to issue, void and refund tickets.

© 2008 Amadeus s.a.s. - All rights reserved

11

Amadeus Selling Platform Ticket and Documents

User Guide

E-Ticket Receipt Options If you select the E-Ticket Receipt check box in the Issuing tab, you can do the following: •

Fill in the fields as described in the table below.

•

Click on Options to add or remove fields. Refer to Customizing Print Options on page 7 for more information.

•

Click on Preview... to preview the e-ticket itinerary receipt in a separate window. Toolbar icons are provided to copy the receipt, print it or save it to a file. If you save the file, it will be saved to the following path: C:\Documents and Settings\[userID]\Application Data\Amadeus\ITR The file name consists of PassengerName_RecLoc_Date.txt and can be modified. Example: FoxAlan_AB67YH_14NOV2008.txt Table: E-Ticket Receipt Options Option

Field Explanations

Printer

In the Printer field, enter the reference of the general printer to use. Example: AA1968. The maximum number of characters is 6. If you don't know the reference, click on printers.

to display a list of available

For ticket printers, the default value is the printer associated with the default ticket stock. For general printers, the default value is taken from the BPR (Broadcast Printer Reference) indicator in your local security. Remote Location / DPR Name (depending on your settings)

To print the document at a remote location, fill in either the Remote Office ID field or the DPR Name field: In the Remote Office ID field, enter the Office ID of the destination site. Example: NCE1A031. The maximum number of characters is 9. In the DPR Name field, enter the DPR identification of the destination site. Example: 22. The maximum number of characters is 20. The system memorizes the values that you entered previously in the fields and adds them to the drop-down list. From the same drop-down menu, you can also set a value as the default, delete an item from the list, or reset the initial values. See also Printing at a Remote Location on page 25 for more information.

12

Edition 1.0

Chapter 2 Issuing Travel Documents

Option

Field Explanations

Fax

In the Fax Country Code field, enter the two-letter country code of where the fax is being sent. Example: FR. If you don't know the country code, enter the country name, then click on

to encode it.

In the Fax Number field, enter the fax number of the recipient. Example: 8867794640. Alternatively, click on appears.

to select a fax number from the window that

In the Fax Nickname drop-down list, enter the nickname you created for the fax recipient. Example: ANNA. The values that you enter are memorized by the system. They will be available for selection from the drop-down list the next time you start the application. Provided your office has the required authorization and your terminal is registered to Amadeus Fax, you can send any invoice, itinerary, or e-ticket receipt to a fax number. E-mail

In the E-mail Address field, enter the e-mail address where you want to send the document. Example: [email protected]. Alternatively, click on appears.

to select an e-mail address from the list that

In the E-mail Nickname drop-down list, enter the nickname you created for the e-mail recipient. Example: MIAMI. The values that you enter are memorized by the system. They will be available for selection from the drop-down list the next time you start the application. Remarks

In the Remark field, enter the remarks that you want printed out on the e-ticket receipt. Example: 1-3. If you don't know the numbers, click on remark elements.

to display a list of PNR

Duplicate

Select the Duplicate check box to issue a copy of the e-ticket receipt.

Language

From the Language drop-down list, select the language for the eticket receipt. Example: German. The default value is taken from the office profile indicator DLI.

© 2008 Amadeus s.a.s. - All rights reserved

13

Amadeus Selling Platform Ticket and Documents

User Guide

MCO Options If you select the MCO check box in the Issuing tab, you can do the following: •

Fill in the fields as described in the table below.

•

Click on Options to add or remove fields. Refer to Customizing Print Options on page 7 for more information.

•

Click on Display TSM... to open the TSM screen as in the PNR area.

Table: MCO Options Option

Field Explanations

Passenger Selection

In the Select Passengers field, enter the passenger association. Example: 2,4. If you don't know the number, click on passengers in the PNR.

Select MCO

In the Select MCO field, enter the TSMs that you want to issue. Example: 1,3. If you don't know the numbers, click on MCO elements.

Stocks and Printers

to display the list of all

to display the list of all

In the Stock field, enter the stock reference to use. Example: F1. The maximum number of characters is 4. In the Printer field, enter the reference of the general printer to use. Example: AA1968. The maximum number of characters is 6. For ticket printers, the default value is the printer associated with the default ticket stock. For general printers, the default value is taken from the BPR (Broadcast Printer Reference) indicator in your local security. If you don't know the references, click on available stocks and printers.

14

to display a list of

Edition 1.0

Chapter 2 Issuing Travel Documents

Option

Field Explanations

Remote Location / DPR Name

To print the document at a remote location, fill in either the Remote Office ID field or the DPR Name field:

(depending on your settings)

In the Remote Office ID field, enter the Office ID of the destination site. Example: NCE1A031. The maximum number of characters is 9. In the DPR Name field, enter the DPR identification of the destination site. Example: 22. The maximum number of characters is 20. The system memorizes the values that you entered previously in the fields and adds them to the drop-down list. From the same drop-down menu, you can also set a value as the default, delete an item from the list, or reset the initial values. See also Printing at a Remote Location on page 25 for more information.

Validate without Issuing

Select the Validate without Issuing check box to verify the information in the MCO without issuing it.

Name List

Select the Print Name List check box to print the list of passenger names in the TSM. By updating the transitional stored MCO (TSM), you can add up to 99 supplementary names for the automated MCO. You can print the supplementary name list on the default broadcast printer for your office.

Sale Indicator

Select the Sale Indicator check box to print out the self-sale indicator on the MCO.

Print Specific Coupon

Select this option to print one of these documents (available options depend on your office profile): •

Audit coupon

•

Agent coupon

•

Credit card charge form

Print Name List Only

Select the Name List Only check box to print only the passenger names in the TSM, without the TSM itself.

Temporary Ticketing Mode

Select this option to print the ticket in temporary ticketing (TY) mode. Use temporary ticketing mode for itineraries with only open segments, for shuttle flights where confirmed reservations are not allowed, and for staff discounts when the flight status is space available. The temporary ticketing function allows you to create a PNR and a TST, and to generate a ticket. When the ticket has been issued, the PNR is not permanently stored. Since the PNR is not stored, you only need to enter the elements that are required for ticketing purposes.

© 2008 Amadeus s.a.s. - All rights reserved

15

Amadeus Selling Platform Ticket and Documents

User Guide

Invoice Options If you select the Invoice check box in the Issuing tab, you can do the following: •

Fill in the fields as described in the tables below.

•

Click on Options or Fare Options to add or remove fields. Refer to Customizing Print Options on page 7 for more information.

•

Click on Preview... to preview the invoice in a separate window. Toolbar icons are provided to copy the invoice, print it or save it to a file. If you save the file, it will be saved to the following path: C:\Documents and Settings\[userID]\Application Data\Amadeus\Invoice The file name consists of PassengerName_RecLoc_Date.txt and can be modified. Example: FoxAlan_AB67YH_14NOV2008.txt

16

n

Fields available from the Options tab (refer to Table: Invoice Options from the Options tab)

o

Fields available from the Fare Options tab (refer to Table: Invoice Options from the Fare Options tab)

Edition 1.0

Chapter 2 Issuing Travel Documents

Table: Invoice Options from the Options tab Option

Field Explanations

Type

From the Type drop-down list, select the type of invoice to issue. Choose between:

(always available)

•

Extended Individual Invoice (INE) - An extended document per traveler for each name in the PNR.

•

Extended Joint Invoice (INEJ) - One extended document for all names in the PNR. Note: If you try to issue a joint invoice and have associated PNR items to specific passengers, you may receive an error message.

•

Basic Individual Invoice (INV) - A basic document for each name in the PNR.

•

Basic Joint Invoice (INVJ)- One basic document for all names in the PNR.

An invoice is an accountable document that includes information from your office profile, from the PNR, and from Amadeus database tables. An invoice provides pricing information, and includes either a basic or extended itinerary depending on the type you request. Passenger Selection

In the Select Passengers field, enter the passenger association. Example: 2,4. If you don't know the number, click on passengers in the PNR.

Segments Selection

In the Select Segments field, enter the segment association. Example: 1-3. If you don't know the number, click on segments in the PNR.

Printer

to display the list of all

In the Printer field, enter the reference of the general printer to use. Example: AA1968. The maximum number of characters is 6. For ticket printers, the default value is the printer associated with the default ticket stock. For general printers, the default value is taken from the BPR (Broadcast Printer Reference) indicator in your local security. If you don't know the reference, click on general printers.

Fax

to display the list of all

to display a list of available

In the Fax Country Code field, enter the two-letter country code of where the fax is being sent. Example: FR. If you don't know the country code, enter the country name, then click on

to encode it.

In the Fax Number field, enter the fax number of the recipient. Example: 8867794640. Alternatively, click on appears.

to select a fax number from the window that

In the Fax Nickname drop-down list, enter the nickname you created for the fax recipient. Example: ANNA. The system memorizes the values that you entered previously in the fields and adds them to the drop-down list. Provided your office has the required authorization and your terminal is registered to Amadeus Fax, you can send any invoice, itinerary, or eticket receipt to a fax number.

© 2008 Amadeus s.a.s. - All rights reserved

17

Amadeus Selling Platform Ticket and Documents

User Guide

Option

Field Explanations

E-mail

In the E-mail Address field, enter the e-mail address where you want to send the document. Example: [email protected]. Alternatively, click on appears.

to select an e-mail address from the list that

In the E-mail Nickname drop-down list, enter the nickname you created for the e-mail recipient. Example: MIAMI. The system memorizes the values that you entered previously in the fields and adds them to the drop-down list. Remarks

In the Remark field, enter the remarks that you want printed out on the invoice. Example: 1-3. If you don't know the numbers, click on remark elements.

to display the list of PRN

Hotel Terms

Select the Print Hotel Terms check box to add the hotel terms on the invoice.

Override Number

In the Override Invoice Number field, enter the invoice number to be used instead of the next invoice number. Example: 0001254. The maximum number of characters is 10.

Override Date

Enter an earlier date to substitute for the current date when pricing the itinerary. Example: 05AUG05. Note:

The format used to enter the date is market-specific.

Copy

In the Copy Invoice Number field, enter the number of the invoice you want to copy. Example: 6699305. You can print or fax a copy of a previously issued invoice as long as the original invoice was issued within the past seven days. The copy will have the same invoice number as the original.

Language

From the Language drop-down list, select the language for the invoice. Example: German. The default value is taken from the office profile indicator DLI.

Time Format

From the Time Display drop-down list, select the time format in which to print the invoice. The invoice is printed with the time format (12-hour or 24-hour clock) you have associated to your agent sign. Select another time format to override your time format preference. Example: 12-hour clock (12:00).

Remote Location / DPR Name

To print the document at a remote location, fill in either the Remote Office ID field or the DPR Name field:

(depending on your settings)

In the Remote Office ID field, enter the Office ID of the destination site. Example: NCE1A031. The maximum number of characters is 9. In the DPR Name field, enter the DPR identification of the destination site. Example: 22. The maximum number of characters is 20. The system memorizes the values that you entered previously in the fields and adds them to the drop-down list. From the same drop-down menu, you can also set a value as the default, delete an item from the list, or reset the initial values. See also Printing at a Remote Location on page 25 for more information.

Select TST and MCOs (depending on your settings)

In the TST field, enter the TSTs to issue. Example: 2-4. If you don't know the numbers, click on TSTs in the PNR.

In the Select MCO field, enter the MCOs to issue. Example: 2-4. If you don't know the numbers, click on MCO elements in the PNR.

18

to display a list of available

to display a list of available

Edition 1.0

Chapter 2 Issuing Travel Documents

Table: Invoice Options from the Fare Options tab Option

Field Explanations

Hide Fare (No and Bulk)

Select the NO FARE Text/Specific Amounts check box to issue an invoice showing no airfare amounts (0.00 is printed in all airfare areas). Alternatively, enter the base fare and tax amounts in the appropriate fields to issue an invoice with specific airfare amounts. The total airfare is calculated by adding together the base fare and tax amounts. Select the BULK Text/Specific Amounts check box to issue an invoice showing the word BULK for all airfare amounts. Alternatively, enter the base fare, equivalent fare, tax, or total amounts in the appropriate fields to issue an invoice with specific amounts. Otherwise the word BULK is printed in these areas.

Base Fare

In the Base Fare field, enter the amount you want shown in the airfare section of the invoice. Example: 1200.00. If you selected the NO FARE option, either 0.00 is printed in the air fare section of the invoice, or the amount you type in this field. If you selected the BULK option, either BULK is printed in the air fare section of the invoice, or the amount you type in this field.

Equivalent

In the Override Equivalent Fare field, enter the amount that you want shown in the air fare section of the invoice. Enter an amount in this field only when the customer is paying for the ticket in a currency other than the currency used for the base fare.

Tax

In the Tax field, enter the amount you want shown in the tax section of the invoice. If you selected the NO FARE check box, either 0.00 is printed in the tax section of the invoice, or the amount you enter in this field. If you selected the BULK check box, either BULK is printed in the tax section of the invoice, or the amount you enter in this field.

VAT

In the VAT Override field, enter the VAT amount you want shown in the VAT section of the invoice.

Total

In the Total field, enter the amount you want shown in the total section of the invoice. This field is used with the BULK option only. If you selected the NO FARE option, this amount is calculated automatically.

© 2008 Amadeus s.a.s. - All rights reserved

19

Amadeus Selling Platform Ticket and Documents

User Guide

Itinerary Options If you select the Itinerary check box in the Issuing tab, you can do the following: •

Fill in the fields as described in the table below.

•

Click on Options to add or remove fields. Refer to Customizing Print Options on page 7 for more information.

•

Click on Preview... to preview the itinerary in a separate window. Toolbar icons are provided to copy the itinerary, print it or save it to a file. If you save the file, it will be saved to the following path: C:\Documents and Settings\[userID]\Application Data\Amadeus\Itinerary The file name consists of PassengerName_RecLoc_Date.txt and can be modified. Example: FoxAlan_AB67YH_14NOV2008.txt

Table: Itinerary Options Option

Field Explanations

Type

From the Type drop-down list, select the type of itinerary to issue. Choose between:

(always available)

Passenger Selection

•

Basic Individual Itinerary (IBP) - A basic document for each name in the PNR.

•

Basic Joint Itinerary (IBPJ) - One basic document for all names in the PNR.

•

Extended Individual Itinerary (IEP) - An extended document per traveler for each name in the PNR.

•

Extended Joint Itinerary (IEPJ) - One extended document for all names in the PNR. Note: If you try to issue a joint itinerary and have associated PNR items to specific passengers, you may receive an error message.

•

Mini-Itinerary (IMP) - If you choose to print a mini-itinerary (only available for the German market), all the other fields are disabled, except the Language field. The mini-itinerary is printed on blank paper. A mini-itinerary must have at least one air or rail segment to print. The PNR must contain a form of payment element (FP), a commission element (FM), a valid fare, and a validating carrier; however it must not contain an FO element.

In the Select Passengers field, enter the passenger association. Example: 2,4. If you don't know the number, click on passengers in the PNR.

20

to display the list of all

Edition 1.0

Chapter 2 Issuing Travel Documents

Option

Field Explanations

Segments Selection

In the Select Segments field, enter the segment association. Example: 1-3. If you don't know the number, click on segments in the PNR.

Printer

In the Printer field, enter the reference of the general printer to use. Example: AA1968. The maximum number of characters is 6. For ticket printers, the default value is the printer associated with the default ticket stock. For general printers, the default value is taken from the BPR (Broadcast Printer Reference) indicator in your local security. If you don't know the reference, click on general printers.

Fax

to display the list of all

to display a list of available

In the Fax Country Code field, enter the two-letter country code of where the fax is being sent. Example: FR. If you don't know the country code, enter the country name, then click on

to encode it.

In the Fax Number field, enter the fax number of the recipient. Example: 8867794640. Alternatively, click on appears.

to select a fax number from the window that

In the Fax Nickname drop-down list, enter the nickname you created for the fax recipient. Example: ANNA. The system memorizes the values that you entered previously in the fields and adds them to the drop-down list. Provided your office has the required authorization and your terminal is registered to Amadeus Fax, you can send any invoice, itinerary, or eticket receipt to a fax number. E-mail

In the E-mail Address field, enter the e-mail address where you want to send the document. Example: [email protected]. Alternatively, click on appears.

to select an e-mail address from the list that

In the E-mail Nickname drop-down list, enter the nickname you created for the e-mail recipient. Example: MIAMI. The system memorizes the values that you entered previously in the fields and adds them to the drop-down list. Remarks

In the Remark field, enter the remarks that you want printed out on the invoice. Example: 1-3. If you don't know the numbers, click on remark elements.

to display the list of PRN

Duplicate

Select the Duplicate check box to issue a copy of the itinerary.

Language

From the Language drop-down list, select the language for the invoice. Example: German. The default value is taken from the office profile indicator DLI.

Time Format

From the Time Display drop-down list, select the time format in which to print the itinerary. The invoice is printed with the time format (12-hour or 24-hour clock) you have associated to your agent sign. Select another time format to override your time format preference. Example: 12-hour clock (12:00).

© 2008 Amadeus s.a.s. - All rights reserved

21

Amadeus Selling Platform Ticket and Documents

User Guide

Option

Field Explanations

Remote Location / DPR Name

To print the document at a remote location, fill in either the Remote Office ID field or the DPR Name field:

(depending on your settings)

In the Remote Office ID field, enter the Office ID of the destination site. Example: NCE1A031. The maximum number of characters is 9. In the DPR Name field, enter the DPR identification of the destination site. Example: 22. The maximum number of characters is 20. The system memorizes the values that you entered previously in the fields and adds them to the drop-down list. From the same drop-down menu, you can also set a value as the default, delete an item from the list, or reset the initial values. See also Printing at a Remote Location on page 25 for more information.

Insurance Certificate Options If you select the Insurance Certificate check box in the Issuing tab, you can do the following: •

Fill in the fields as described in the table below.

•

Click on Options to add or remove fields. Refer to Customizing Print Options on page 7 for more information.

•

Click on Preview... to preview the insurance certificate.

Table: Insurance Certificate Options Option

Field Explanations

Segments Selection

In the Select Segments field, enter the segment association. Example: 1-3. If you don't know the number, click on segments in the PNR.

Printer

In the Printer field, enter the reference of the general printer to use. Example: AA1968. The maximum number of characters is 6. For ticket printers, the default value is the printer associated with the default ticket stock. For general printers, the default value is taken from the BPR (Broadcast Printer Reference) indicator in your local security. If you don't know the reference, click on general printers.

22

to display the list of all

to display a list of available

Edition 1.0

Chapter 2 Issuing Travel Documents

Option

Field Explanations

Fax

In the Fax Country Code field, enter the two-letter country code of where the fax is being sent. Example: FR. If you don't know the country code, enter the country name, then click on to encode it. In the Fax Number field, enter the fax number of the recipient. Example: 8867794640. Alternatively, click on appears.

to select a fax number from the window that

In the Fax Nickname drop-down list, enter the nickname you created for the fax recipient. Example: ANNA. The system memorizes the values that you entered previously in the fields and adds them to the drop-down list. Provided your office has the required authorization and your terminal is registered to Amadeus Fax, you can send any invoice, itinerary, or eticket receipt to a fax number. E-mail

In the E-mail Address field, enter the e-mail address where you want to send the document. Example: [email protected]. Alternatively, click on appears. .

to select an e-mail address from the list that

In the E-mail Nickname drop-down list, enter the nickname you created for the e-mail recipient. Example: MIAMI. The system memorizes the values that you entered previously in the fields and adds them to the drop-down list. Duplicate

Select the Duplicate check box to issue a copy of the insurance certificate.

Language

From the Language drop-down list, select the language for the insurance certificate. Example: German. The default value is taken from the office profile indicator DLI.

© 2008 Amadeus s.a.s. - All rights reserved

23

Amadeus Selling Platform Ticket and Documents

User Guide

Car E-Voucher Options If you select the Car E-Voucher check box in the Issuing tab, an e-voucher number will be generated and a print acknowledgement will be added to the car segment in the PNR.

The following fields are available (you can add or remove these fields from the Options tab, as described in Customizing Print Options on page 7): Table: Car E-Voucher Options Option

Field Explanations

Select Segments

If the PNR contains more than one car segment, enter the segment association in the Select Segments field. Example: 1-3. If you don't know the segment number, click on all segments in the PNR.

Billing Number

to display the list of

The billing number identifies the travel agency or the company for which the car booking is made. You can enter the billing number as follows: •

Automatically from the Travel Preferences Manager If Travel Preferences Manager is active and if a car company profile is open, the Use Automatic Travel Preferences Manager option is available. Select it to use the record locator of the car company profile currently open as the billing number. If this option is displayed, but if it is greyed out, no car company profile is open.

•

Automatically from the car segment If a billing number was entered in the car segment, it will automatically be taken into account.

•

Manually If no billing number has been entered or if you want to overwrite the automatic value, enter the billing number as follows: Select A from the Type list box to enter the travel agency's IATA office ID or an Amadeus company record locator. In the Number field, enter six or eight alpha-numeric characters. Select C from the Type list box to enter a billing number of the car provider. In the Number field, enter up to 25 alphanumeric characters.

If no billing number is entered, the travel agency's IATA number will be used by default.

24

Edition 1.0

Chapter 2 Issuing Travel Documents

Option

Field Explanations

Voucher Value

Select a voucher value. If a voucher value was entered in the car segment, it will automatically be selected. Choose between:

Passenger Selection

•

Full Credit if the car company has negotiated credit terms with an agency or a company. In this case, the voucher will be used to bill the agency or company.

•

Group Days Apply if the car rental is part of an inclusive tour that can include other services such as flight and hotel charges. The voucher will not show a value.

•

Nil Value to issue an e-voucher with a zero amount. The voucher is issued as a confirmation for a rental car. The passenger is responsible for paying the rental charges.

•

Special Amount to issue a voucher that covers the full or partial payment for a rental car. Enter the amount and the threecharacter currency code.

This field is mandatory if the PNR contains more than one passenger or if you want to reprint an e-voucher. In the Select Passengers field, enter the passenger association. Example: 2,4. If you don't know the number, click on passengers in the PNR.

to display the list of all

Printing at a Remote Location You can print tickets or other documents at a remote location in the following ways: •

Using a Remote Office The office that is going to receive the print request and print the ticket or invoice must have a Document Bank (DCB) created with ticket (OPTAT) or stock control (OPATB) numbers and invoice numbers. If the receiving office is a remote or branch office (real agency), it creates the DCB. The stock is normally managed by the branch or remote office and not the host. If the receiving office is an STP site, the host (sponsor) must create the DCB for the STP site. The stock is always managed by the host.

•

Using a DPR With the appropriate security arrangements and equipment, you can direct tickets and boarding passes to a remote or satellite ticketing location. Before you can transmit these documents, your office administrator needs to create a Distribution Profile Record (DPR) that identifies the remote or satellite location and indicates the coupons (auditor, agent, etc.) to be transmitted to it. You may send all coupons to the other location, or print some coupons at your location and some at the other location.

© 2008 Amadeus s.a.s. - All rights reserved

25

Amadeus Selling Platform Ticket and Documents

User Guide

Issuing Documents from the PNR You can issue the customer's travel documents from the PNR tab or from the PNR Summary, without moving to the Ticket and Documents module. In this case, the documents will be printed according to your default settings in the Issuing tab in the Ticket and Documents module.

1. In the PNR Summary or in the Quick PNR, select the passengers and/or segments for which you want to print travel documents. 2. To print the documents, using your ticketing default values, click on , or click on the arrow at the right of the icon and select 'Issue Tickets and Documents' from the drop-down menu. The print process is automatically launched. To set print options that are different from the current default settings, click on the arrow at the right of the icon. From the drop-down menu that appears, select 'Go to Issuing Entry Screen'. You are automatically taken to the Ticket and Documents area, where you can select document types and the options per document type. See Issuing Documents from the Issuing Tab on page 6 for more information.

26

Edition 1.0

Chapter 3

Refund, Void and other Follow-up Actions

Follow-up actions include post-sales activities to modify a sale, such as refunding, voiding or reinstating paper and electronic tickets. You can access follow-up actions from different areas in the application: from the Follow Up tab in the Ticket and Documents module, from the PNR element and from the Query report. The Follow Up tab provides a graphical interface for retrieving and modifying electronic and paper tickets.

The Follow Up tab is divided into the following sections:

Electronic Ticket To perform follow-up actions for an electronic ticket, you always need to open the Electronic Ticket Display first: 1. From the Display E-Ticket drop-down list in the Follow Up tab, select a search criterion to retrieve the e-ticket display. Example: By ticket number 2. Fill in the fields associated with this option as required. The mandatory fields are highlighted in yellow. 3. Click on Display. If only one record matches your request, the Electronic Ticket Display is opened. If several records match your request, double-click on the e-ticket record that you want to display from the list that appears.

© 2008 Amadeus s.a.s. - All rights reserved

27

Amadeus Selling Platform Ticket and Documents

User Guide

From the electronic ticket display, you can then, for example, fully or partially refund, void, revalidate or exchange the e-ticket. For more information, refer to Working with the Electronic Ticket Display on page 37.

Paper Ticket The Follow Up tab in the Ticket and Documents module allows you to perform the following actions for paper tickets: •

Void: Enter the 10-digit airline ticket number and click on the Void button. For more information, refer to Voiding a Ticket on page 31.

•

Reinstate: Enter the 10-digit airline ticket number and click on the Reinstate button. For more information, refer to Reinstating a Ticket on page 31.

•

Refund: To perform a partial refund, enter the 3-digit airline code and the 10digit airline ticket number, then click on the Refund button. For more information, refer to Partially Refunding a Ticket on page 32.

•

Full Refund: To perform a full refund, enter the 3-digit airline code and the 10-digit airline ticket number, then click on the Full Refund button. For more information, refer to Fully Refunding a Ticket on page 32.

Follow-up Actions from the PNR or the Query Report You can also access follow-up actions from the PNR fare element or from the Query report:

Follow-up Actions from the PNR Fare Element Use the PNR tab or the PNR Summary area to modify the ticketing element (FA or FH) of the current PNR, for example to refund a document, or to display the refund record of an already refunded document. 1. From the PNR tab or the PNR Summary area, select an FA or FH element from the Fare Elements section or select an MCO element. 2. Click on the line, then click on

. Alternatively, double-click on the line.

If there is only one document, the Ticketing Follow-Up window is displayed.

28

Edition 1.0

Chapter 3 Refund, Void and other Follow-up Actions

If there are several documents, for example in the case of a Refund, the Document List window is displayed. Select a document and a follow-up action and click on OK.

Depending on the ticket type, possible follow-up actions may vary as follows: Table: Follow-Up Actions Depending on the Ticket Type Ticket Type FA with PT (paper ticket)

Possible Actions Void. See Voiding a Ticket on page 31. Refund (Partial). See Partially Refunding a Ticket on page 32. Full Refund. See Fully Refunding a Ticket on page 32. Tax Refund. See Refunding Taxes on page 35.

FA with PV (voided paper ticket)

Re-instate the ticket. See Reinstating a Ticket on page 31.

FA with PR (refunded paper ticket)

Display the refund record. See Partially Refunding a Ticket on page 32.

FA with ET (electronic ticket)

Display the e-ticket record. See Working with the Electronic Ticket Display on page 37.

FA with EV (voided electronic ticket)

Display the e-ticket record. See Working with the Electronic Ticket Display on page 37.

FA with ER (refunded electronic ticket)

Display the refund record. See Partially Refunding a Ticket on page 32. Display the e-ticket record. See Working with the Electronic Ticket Display on page 37.

FHE

Display the e-ticket record. See Working with the Electronic Ticket Display on page 37. Modify the PNR element.

FHA or FHM

Void. See Voiding a Ticket on page 31. Refund (Partial). See Partially Refunding a Ticket on page 32. Full Refund. See Fully Refunding a Ticket on page 32. Tax Refund. See Refunding Taxes on page 35. Modify the PNR element.

© 2008 Amadeus s.a.s. - All rights reserved

29

Amadeus Selling Platform Ticket and Documents

User Guide

Follow-up Actions from the Query Report From the Sales Reports tab, display a Query Report. For more information, refer to Query Report (TJQ) on page 50.

30

Edition 1.0

Chapter 3 Refund, Void and other Follow-up Actions

Voiding a Ticket You can void unused tickets within the current sales period. For e-tickets, you can only void unused coupons with an 'O' (open for use) or 'A' (airport control) status code, otherwise an error message is returned. When you void an e-ticket, a void request is sent to the airline. The existing FA element for that ticket is removed from the PNR, stored in PNR history, and replaced by a new FA element that includes the V status code, indicating that the ticket has been voided. The record is also automatically canceled in the sales report, as long as the cancellation is within the current sales period (CANX code). All coupon statuses are changed to 'V' (void) in the e-ticket display. To void a ticket: 1. For paper tickets: In the Follow-Up tab, enter the 10-digit airline ticket number. For e-tickets: In the Follow-Up tab, enter or select the e-ticket number and click on Display to open the e-ticket display. For alternative ways of accessing follow-up actions, refer to Follow-up Actions from the PNR or the Query Report on page 28. 2. Click on Void. 3. Click on OK from the confirmation pop-up window. A message to confirm that the ticket has been voided successfully is displayed.

Reinstating a Ticket After you have voided a ticket, you can reinstate the ticket. 1. For paper tickets: In the Follow-Up tab, enter the 10-digit airline ticket number. For e-tickets: In the Follow-Up tab, enter or select the e-ticket number and click on Display to open the e-ticket display. For alternative ways of accessing follow-up actions, refer to Follow-up Actions from the PNR or the Query Report on page 28. 2. Click on Reinstate. A confirmation pop-up window is displayed. 3. Click on OK. A message to confirm that the ticket has been reinstated successfully is displayed

© 2008 Amadeus s.a.s. - All rights reserved

31

Amadeus Selling Platform Ticket and Documents

User Guide

Fully Refunding a Ticket When a ticket has not been used and the sales period is over, you cannot void the ticket: you must process a full refund. The refund process is fully automated. When you refund a ticket, the refund document is printed but not displayed on your screen. The refund appears on the Query report and is reported to the BSP/ARC stock provider. The stock provider then settles the refund between the validating airline and your agency. 1. For paper tickets: In the Follow-Up tab, enter the 3-digit airline code and the 10-digit airline ticket number. For e-tickets: In the Follow-Up tab, enter or select the e-ticket number and click on Display to open the e-ticket display. For alternative ways of accessing follow-up actions, refer to Follow-up Actions from the PNR or the Query Report on page 28. 2. Click on Full Refund. A message to confirm that the refund has been processed successfully is displayed.

Partially Refunding a Ticket When a ticket has been partially used and the sales period is over, you cannot void the ticket: you must process a partial refund. The refund appears on the Query report and is reported to the BSP/ARC stock provider. The stock provider then settles the refund between the validating airline and your agency. When you request a partial refund, the refund record is displayed. It is automatically filled with the original sales data, if it can be retrieved from the document database. If no data is retrieved, a blank refund record is displayed and you have to enter the details of the refund manually. The fields that you are allowed to change depend on the refund table for your stock provider. You have to manually change the ticket data in the refund record. You must delete the used taxes from the refundable tax record before processing the refund record. If tax data for the refund is not retrieved from the Document database, you must enter it manually in the refundable tax record. To partially refund a document: 1. For paper tickets: In the Follow-Up tab, enter the 3-digit airline code and the 10-digit airline ticket number. For e-tickets: In the Follow-Up tab, enter or select the e-ticket number and click on Display to open the e-ticket display. For alternative ways of accessing follow-up actions, refer to Follow-up Actions from the PNR or the Query Report on page 28. 2. Click on Refund. The Refund Record window is displayed.

32

Edition 1.0

Chapter 3 Refund, Void and other Follow-up Actions

3. From the refund record, update the fields as required. Note:

While updating the refund record, use the Save Changes button to to update the save your modifications, and the Refresh icon record display without processing the refund.

For help about a specific field, place the mouse cursor over the field to view the tooltip. Here is additional information on some of the fields: -

Refund Table: Indicates the refund type: 'M’ for Manual, ‘F’ when data is retrieved and ‘L’ when the record contains both retrieved and manual data.

-

Document List and Coupon Number table: Airline Code: The 3-digit airline code. Example: 057 Serial Number: The 10-digit ticket or document number that you are refunding. Example: 4410586619 Check Digit: The check digit of the ticket or document that you are refunding. Example: 2 Coupon: Select the unused coupon numbers (1, 2, 3 or 4) to be refunded.

-

TKT: Set to Yes if there are coupons to be refunded.

-

Authorization: The airline code for refund authorization (up to 14 alphanumeric characters). Example: 10504Q59QBXE9C. For e-ticket refunds, use the ESAC (Electronic Settlement Authorization Code) provided by the airline.

-

Fare Paid: The original or equivalent fare paid for the document to be refunded. You can only update the field if no information could be retrieved.

-

Fare Used: If the ticket has been partially used, enter the fare amount of the coupons that have been used and cannot be refunded.

-

Fare Refund: The fare to be refunded (the difference between the fare paid and the fare used).

© 2008 Amadeus s.a.s. - All rights reserved

33

Amadeus Selling Platform Ticket and Documents

User Guide

-

Net Refund: The Net Remit Indicator and the Net Fare to be refunded (if the document was issued with an incentive ticketing method).

-

Tax Refund: The total amount of refundable taxes. If there is only one tax to refund, enter its amount in this field. Example: 12.92 to If more than one tax exists in the document to refund, click on display the Refundable Tax Record window. See Refunding Taxes on page 35 for details.

-

Total Refund: The total amount to be refunded: Fare refund + Tax refund – (Cancellation Fee + Miscellaneous Fee). This field is not editable.

-

Original Issue Info: Original Issue information from the FO element if an exchange document is to be refunded.

-

Commission: The commission that applies to the original sale of the document you are refunding. Depending on the option button that you select, enter either an amount (Example: 50.00), or a percentage (Example: 10). For BA agents only: In the Commission B field, enter the secondary commission that allows you to identify the commission values associated to British Airways Bacchus deals, and to separate them from the regular commission.

-

Cancellation Fee: The cancellation penalty amount or percentage that applies to the refundable fare amount. Examples: the amount of 50.00 or the percentage of 19.

-

Canx Fee Commission: The commission percentage or amount that applies to the cancellation penalty charged for the refund. Example: the percentage of 10 or the amount of 25.00.

-

Miscellaneous Fee: The amount of the fee used to cover administration charges to process the refund.

-

Form of Payment Type: The form of payment used for the original sales (the same form of payment will be used for the refund).

-

Form of Payment Amount: The total refund amount.

4. Click on Process Refund to process the partial refund. A message to confirm that the refund has been processed successfully is displayed. The refund is stored in the document database and the ticket is displayed with the RFND transaction code in the sales reports. For an e-ticket, the coupon status is automatically set to 'R' for 'Refunded'.

34

Edition 1.0

Chapter 3 Refund, Void and other Follow-up Actions

Refunding Taxes If a ticket has not been used or only been partially used, but the fare is nonrefundable, you may still be able to refund certain unused taxes. You refund the taxes from the Refund Record Window: 1. For paper tickets: In the Follow-Up tab, enter the 3-digit airline code and the 10-digit airline ticket number. For e-tickets: In the Follow-Up tab, enter or select the e-ticket number and click on Display to open the e-ticket display. For alternative ways of accessing follow-up actions, refer to Follow-up Actions from the PNR or the Query Report on page 28. 2. Click on Tax Refund. The Refund Record window is displayed. The Fare Used amount is automatically set to the Fare Paid amount. For more information on the Refund Record, see also Partially Refunding a Ticket on page 32. 3. From the Tax Refund field, click on to display the Refundable Tax Record window. Up to 90 taxes can be entered in this window.

4. You may have to manually change the data in the refundable tax record. You must delete the used taxes. If taxes have been partially used, you must update the tax values before processing the refund. If tax data for the refund is not retrieved from the document database, you must enter it manually in the refundable tax record. Follow these steps: -

To delete the taxes that have been used Select the tax to be deleted, then click on Delete Tax. To select several taxes, select the check boxes in front of the corresponding lines. When a tax has been deleted, it cannot be added back into the Refundable Tax Record. In this case you must ignore your action by clicking on Close and process all taxes again.

-

To update the taxes that have been partially used Enter or modify the tax amount and tax code as required.

© 2008 Amadeus s.a.s. - All rights reserved

35

Amadeus Selling Platform Ticket and Documents

-

User Guide

To add unused taxes and tax codes Click on Add Tax to add an empty line. Then enter the tax amount and tax code.

-

To add tax breakdowns for ZP and XT taxes In the case of ZP or XT taxes, an additional icon is displayed, allowing you to enter and see the airport tax breakdowns. Click on to open the Add Tax Breakdown window. You can then add or delete taxes and enter city code and amount for each tax. Click on OK to validate your update and close the window.

To print the refundable tax list, click on

at the top of the window.

5. Once you have updated the Refundable Tax Record window, click on OK, then on Close to close the window. The Tax Refund field in the Refund Record is automatically updated with the total amount of taxes to be refunded. 6. From the refund record, update any other fields as required and click on Process Refund. A message to confirm that the partial refund has been processed successfully is displayed.

36

Edition 1.0

Chapter 3 Refund, Void and other Follow-up Actions

Working with the Electronic Ticket Display The electronic ticket display provides all the information related to the e-ticket. From the electronic ticket display, you can perform various follow-up actions, such as fully or partially refunding, voiding or revalidating the e-ticket. Note:

After performing an action on the e-ticket display, click on the coupon status on your display.

to refresh

Opening the Electronic Ticket Display From the Follow-up Tab 1. From the Follow-up tab in the Ticket and Documents module, select a search criterion from the Display E-Ticket drop-down list. Example: By ticket number 2. Fill in the fields associated with this option as required. The mandatory fields are highlighted in yellow. 3. Click on Display to open the Electronic Ticket Display. If only one record matches your request, the e-ticket display window is opened. If several records match your request, double-click on the e-ticket record that you want to display from the list that appears. From the PNR Fare Element 1. In the PNR tab or PNR Summary area, select the FA or FH element for an electronic ticket. 2. Click on the line, then click on

. Alternatively, double-click on the line.

From the Sales Report Tab 1. From the Sales Report tab, display a Query Report (see Query Report (TJQ) on page 50 for details). 2. In the Query report, select a transaction line that shows TKKT in the TRNC column to indicate an electronic ticket. 3. Click on Display E-ticket.

© 2008 Amadeus s.a.s. - All rights reserved

37

Amadeus Selling Platform Ticket and Documents

User Guide

Electronic Ticket Display Explanation

Table: Abbreviations on the Electronic Ticket Display

38

Abbreviation or Button

Explanation

CFM

Confirmation number

LOC

Record locator

OD

Origin and destination

SI

Sales indicator

FCMI

Fare calculation mode indicator

POI

Place of issue

DOI

Date of issue

IOI

ARC or IATA number of issuing office

On Airline Stock Provider

This check box is selected if the e-ticket was issued in direct distribution mode for markets where there is no BSP or ARC.

Edition 1.0

Chapter 3 Refund, Void and other Follow-up Actions

Displaying the E-Ticket History Displaying the history of the current e-ticket display allows you to check the various updates made on the e-ticket coupons. 1. To display the e-ticket history, click on ETKT History at the bottom of the eticket display. The Electronic Ticket History window appears. 2. To close the History window, click on Back to ETKT.

Partially Refunding an E-Ticket When the sales period is closed, you can refund unused e-tickets. 1. To partially refund the e-ticket, click on Refund at the bottom of the e-ticket display. The refund record window appears. 2. Change the refund record data as required. For more information, see also Partially Refunding a Ticket on page 32. 3. Click on Process Refund. Note:

You cannot update the fare paid (TRFU/F) for an e-ticket. The fare paid is automatically sent from the e-ticket display to the refund record.

Fully Refunding an E-Ticket When the sales period is closed, you must refund unused e-tickets. To process a full e-ticket refund, click on Full Refund at the bottom of the e-ticket display. The e-ticket record with the new data is automatically displayed. For more information, see also Fully Refunding a Ticket on page 32.

© 2008 Amadeus s.a.s. - All rights reserved

39

Amadeus Selling Platform Ticket and Documents

User Guide

Refunding the Taxes of an E-Ticket You can refund only the taxes of an unused ticket, for example, when the fare is non-refundable. To refund taxes, click on Refund Taxes at the bottom of the e-ticket display. The Refund Record window opens. See Refunding Taxes on page 35 for more details.

Voiding or Reinstating an E-Ticket After an e-ticket has been issued, you can void the unused e-ticket coupons within the current sales period. All coupons in the e-ticket record must have a status code 'O' (open for use) or 'A' (airport control), otherwise an error message is returned. To void an e-ticket, click on Void at the bottom of the e-ticket display. For more information, see also Voiding a Ticket on page 31. Once you have voided a ticket, the button changes to Reinstate, and you can undo the void action.

Revalidating an E-Ticket You can revalidate an e-ticket after any of the following have changed in the PNR, as long as there is no change to the fare: •

Airline

•

Flight number

•

Class of service

•

Date or time of flight

•

Airport of arrival or departure (within the same city)

The prerequisites for an e-ticket revalidation are: •

An FV element showing the validating carrier must be present in the PNR, and the validating carrier must allow revalidation.

•

An FA or FHE element exists in the PNR.

Note:

40

This function is market- and airline-specific.

Edition 1.0

Chapter 3 Refund, Void and other Follow-up Actions

To revalidate an e-ticket: 1. Click on Revalidation at the bottom of the e-ticket display. The Electronic Ticket Revalidation window appears.

2. From this window, you have to select one by one the segments that you modified in the PNR, and then the associated e-ticket coupon to be revalidated. 3. Click on Revalidation to launch the process.

Exchanging/Reissuing an E-Ticket You can exchange an e-ticket if you have made modifications to air segments in the PNR that lead to a change in the fare, for example if you changed the class, the airport or the passenger name. In this case, the original payment is taken into account as a partial payment (the original FA element is converted into an FO element), and a new FA element is created for the remaining amount. The prerequisites for an e-ticket exchange are: •

The PNR has been repriced and a new TST has been created after a Rebook.

•

An FV element showing the validating carrier is present in the PNR, and the validating carrier allows revalidation.

•

An FA or FHE element exists in the PNR.

To exchange an e-ticket: 1. Click on Exchange at the bottom of the e-ticket display.

© 2008 Amadeus s.a.s. - All rights reserved

41

Amadeus Selling Platform Ticket and Documents

User Guide

2. In the window that appears, specify the original and exchange document details (FO element). Example: 125-6930453091E1NCE21NOV06/00527100/125-6930453091E1 Where: 125-6930453091E1

Original e-ticket, followed by the e-ticket coupon number

NCE

Place of issue

21NOV06

Date of issue

/00527100

IATA number of the issuing office

125-6930453109E1

Exchange e-ticket, followed by the e-ticket coupon number

3. Click on OK to exchange the e-ticket. A new FA element is added to the PNR and the original payment is displayed as an FO element.

Displaying the PNR from an E-Ticket To close the e-ticket display window and go back to the PNR, you can either: •

Click on Display PNR at the bottom of the e-ticket display.

•

Double-click on the LOC field at the upper right-hand side of the e-ticket display.

The e-ticket display window is closed automatically, and the PNR is displayed instead.

Printing E-Ticket Coupons Note:

This function is market-specific.

At least one coupon in the e-ticket record must have a status code 'O' (open for use) or 'A' (airport control), otherwise an error message is returned. The coupons that you want to print do not need to be in sequential order. To print the e-ticket coupons on an accountable ticket stock, click on Print Coupon at the bottom of the e-ticket display. The status of all coupons is changed to 'P' (printed) in the e-ticket display.

Displaying the Original E-Ticket When an electronic ticket is reissued, the FO element appears on the e-ticket display. To view the original e-ticket display, you can either: •

Click on Display Origin E-TKT at the bottom of the e-ticket display.

•

Double-click on the Form of Origin field on the e-ticket display.

The e-ticket display window is closed automatically, and the old e-ticket display is opened instead.

42

Edition 1.0

Chapter 3 Refund, Void and other Follow-up Actions

Forcing the E-Ticket Status Airline offices using the Electronic Ticketing Server (ETS) can change the coupon status for e-ticket coupons: 1. In the Coupon Status column in the e-ticket display, click on Force Coupon Status window.

to open the

2. In this window, select the coupon numbers for which you want to change the status. Note:

As you can only select one status at a time, only select coupons that you want to set to the same status.

3. Select a status from the Status drop-down list and enter an explanation, if required. Example: Exchanged/Reissued (E). 4. Click on Send to change the status for the selected coupons and return to the e-ticket display.

Copying or Printing the E-Ticket Display Click on

to print the current e-ticket display.

to copy the e-ticket display to the clipboard. You can then paste it Click on into a Word document or an e-mail, for example. It will be displayed in the same way as in cryptic mode.

© 2008 Amadeus s.a.s. - All rights reserved

43

Chapter 4

Working with Sales Reports

The Sales Reports tab in the Ticket and Documents module allows you to display reports and queries of the document database, for example statistics for office accounting, statistics for the completion of sales reports, and ticketing activity data generated during the current sales period. All Amadeus Central Ticketing transactions are stored in the document database. From here they can be reported to the BSP or ARC. Storage time, sales reporting periods, report types and report layout may vary depending on your market. Reinstating a canceled sale may be restricted (BSP/ARC-specific). By default, you can display sales reports up to two months in the past from the current date. The following reports are available: •

Query Report (TJQ) (see also Query Report (TJQ) on page 50)

•

Daily Report (TJD) (see also Daily Report (TJD) on page 56)

•

Transaction Report (TJT) (see also Transaction Report (TJT) on page 54)

•

Net Remit Report (TJN) (see also Net Remit Report (TJN) on page 59)

•

Summary Sales Period Report (TJS) (see also Summary Sales Period Report (TJS) on page 60)

•

Item Sales Period Report (TJI) (see also Item Sales Period Report (TJI) on page 63)

•

Cross-Reference Report (TJX) (see also Cross-Reference Report (TJX) on page 65)

•

Consolidated Report List (TJL) (see also Consolidated Report List (TJL) on page 66)

•

FOP Report (TJF) (see also Form of Payment Record (TJF) on page 67)

•

BSP Monthly Report

•

GST Item List Report (TJG)

•

BSP Service Fee Summary Report (TJM)

•

History Report (TJH)

•

Cash Report (TJC)

Other reports may be available, depending on your market.

© 2008 Amadeus s.a.s. - All rights reserved

45

Amadeus Selling Platform Ticket and Documents

User Guide

Displaying a Sales Report 1. In the Sales Reports tab in the Ticket and Documents module, select a report from the drop-down list: Example: Query Report (TJQ) 2. Fill in the search criteria fields. To add or remove search criteria, click on Options to display a drop-down menu showing all search options to apply to the report. For more information, see Customizing Search Criteria on page 47. 3. Click on Display Report. If the report does not fit on one page, a link is provided at the bottom of the report to display the following pages.

4. Click on Print to print the report. The system prints the full report, not only the page displayed on your screen. Note:

If you want to print the report on a printer other than the default printer, enter the printer reference. Example: EB7356. Alternatively, click on

to display the list of available printers.

Depending on the report that you have displayed, you can perform some followup actions.

46

Edition 1.0

Chapter 4 Working with Sales Reports

Customizing Search Criteria You can customize your screen and display only the search criteria you want to use for each type of report: 1. Select a report from the drop-down list and, from the Criteria section, click on Options to display all search options available for the report. 2. Select as many options as you want by clicking on them one by one. The options listed in the Advanced Options sub-menu (such as the transaction type or the client ID) are mutually exclusive. You can only select one advanced option from the list. Note:

The list of available options varies according to the selected sales report. The options that you select are memorized and used as your default search criteria the next time you select the report.

Here is additional information on some of the options, in alphabetical order: •

Agent Sign: To display the report for a specific agent, enter the 6-character agent sign-in code in the drop-down list. Example: 1234AB. Only an agent with an SU-duty code can access the sales data of another agent within the same office.

•

Airline Stock Provider: For tickets issued directly on airline stock (direct distribution mode), enter the two-character airline or IATA member code of the stock provider. Example: LH (Lufthansa). The report will show all documents validated against this specific pre-printed ticket stock.

•

All Offices: When this check box is selected, the reports for all offices sharing the same agency number are displayed. Only an agent with an SUduty code can access the sales data of all offices sharing the same agency IATA number. Note for US only: This option displays the sales data of all offices sharing the same ARC number and located within the same time zone as the host office.

•

Client ID: For PNRs containing an AI element with a 6-character IATA client code, you can enter this code here or select it from the drop-down list. Example: 128530. The report will show all documents issued against this specific client code. Client codes are codes allocated and managed by IATA on behalf of the airlines. Each code uniquely identifies a commercial and corporate account. As a result, each commercial and corporate account does not have to maintain an individual code with each airline.

•

Cross Reference Criterion: (Cross-reference report only) In the Documents field select one of the following options: -

Ticket number and SCN number: The report shows all ticket numbers allocated against (OP)ATB Stock Control Number (SCN) ranges.

-

SCN number and ticket number: The report shows all (OP)ATB Stock Control Number (SCN) ranges allocated against ticket numbers.

-

Ticket number and invoice number: The report cross-refers the ticket number with its invoice number.

-

Invoice number and ticket number: The report cross-refers the invoice number with its ticket number.

© 2008 Amadeus s.a.s. - All rights reserved

47

Amadeus Selling Platform Ticket and Documents

User Guide

In the Document Number field, enter the document number, according to the document type you selected: the 10-digit ticket number, the SCN number or the invoice number. Example: 6699305015. •

Currency: Enter a 3-letter currency code to display the report in another currency. Example: USD. Some agencies may be configured to deal with more than one currency. The system creates one set of reports for each currency. In order to display the sales made in an alternative currency, you must add this option to your request.

•

Issued From/To: Enter a date in the Issued From (start date) and Issued To (end date) fields. Example: 12DEC. The system displays the report for a specific date or date range within the current sales period or within a closed sales period. The date range can be up to 45 days in the past.

•

Only Voided: When this check box is selected, the system displays all voided (canceled) documents of the current sales period. Both issued and non-issued documents are included. The system searches for items with the following transaction type codes: CANX, VSCN.

•

Other Office ID: Enter the 9-character office ID of the agency whose report you want to display. Example: MILIG2345. Only an agent with an SU-duty code can access the sales data for all agents within another office.

•

Sales Period by Period Number: You can also display a report for a closed sales period by entering the period number. Example: 1 for the most recently closed period.

•

Sales Period by Report Number: To display a report for a closed sales period, enter the report number (maximum three characters). Example: 22. The report number is a sequence number and it appears at the top of the report. It goes up to 999 and then wraps around to start again at zero.

•

Satellite Printer Office ID: Enter the 9-character office ID of the satellite ticket printing (STP) site. Example: NYCUS2345 A satellite office (STP) is not a full travel agency. It is part of the same corporation as the host office and is located in the same country. It has limited access to Amadeus functionality. The document print request can only originate at the host office for delivery to the STP office. A host may have several STP offices. Some STP offices have both a terminal and a printer. Other STP offices have just a ticket printer. The STP office can only receive the print request, and print the documents. However, if a terminal is attached, the agent at an STP office can also book segments, check availability, manage the print queue, and check PNRs. All print requests must be performed from the host office. The ticket sale is reported at the host office.

•

Stock Provider: Enter the two-letter airline code of the stock provider. Example: LH (Lufthansa) The report will show all documents validated against this specific pre-printed airline ticket stock. The stock can also be a specific neutral stock provided by your BSP/ARC (market-specific). Example: BDE (in Germany) or BUS (in the US).

•

Ticket Delivery Office ID: This feature is market-specific. Enter the 9character office ID of the ticket delivery office (TDO) site for which you want to display the report. A ticket delivery office (TDO) is an office located at an airport or city location approved for the sole purpose of printing travel documents on behalf of accredited agents. A TDO scenario is limited to markets with BSP approval. Example: NYCUS2345. By default, a report for the most recently closed sales period for all agents is displayed.

48

Edition 1.0

Chapter 4 Working with Sales Reports

•

Transaction Code: Example: CANX - Canceled sale. In addition to the codes available from the drop-down list, you can manually enter the following codes in the field: CANR, MCOA, MD10, MD50, SSAC, SSAD, TORM, XSBA. For more information, see also Transaction Codes on page 67.

•

Transaction Type: The following transaction type groups are available from the drop-down list: Code

Transaction Type Group

Transaction Types Included in the Group

ADJA

Adjustment due to agent

ACMA SSAC TAAD

ADJP

Adjustment due to provider

ADMA RCMS SSAD

AUTS

Automated document sale

TKTA TKTB TKTT MCOA XSBA CANX

CCAS

Canceled cash sale

CANX

CCCS

Canceled credit card sale

CANX

ETDN

ETDN sale (US only)

Any sale that contains the ETDN indicator

INVT

Inventory document

CANX CANN VSCN PSCN RSCN BPAS

MANS

Manual sale

TKTM XSBM TORM PTAM CANX MCOM

REFD

Refund

RFND RENM

SALE

Sale

TKTA TKTB TKTM TKTT CANR CANX TORM PTAM MCOM MD10 MD50

VOID

Voided document

CANX CANN VSCN

For more information, see also Transaction Codes on page 67. •

Voided From/To: Enter a date in the Voided From (start date) and Voided To (end date) fields. Example: 12DEC. The system displays all voided (canceled) documents for a specific date or date range within the current sales period or within a closed sales period. The date range can be up to 45 days in the past. Both issued and non-issued documents are included. The system searches for items with the following transaction type codes: CANX, VSCN.

© 2008 Amadeus s.a.s. - All rights reserved

49

Amadeus Selling Platform Ticket and Documents

User Guide

Query Report (TJQ) The Query report contains a list of all documents for a single date or date range issued within the last 45 days of the current sales period or of a closed sales period. Note:

In the US market, the date or date range is within the last 30 days. For Canada and the Bahamas, the date or date range is within the current sales period.

From the list you can modify, cancel, or reinstate a canceled sale. You can also display extended data for a specific item. The total fare, tax, commission, form of payment, agent sign, PNR record locator, and transaction type are all included in the report. When you display a Query report, the system includes all satellite ticket printing (STP) sites and the host site, by default.

Displaying a Query Report 1. In the Sales Reports tab in the Ticket and Documents module, select Query Report (TJQ) from the drop-down list. 2. Fill in the search criteria and click on Display Report. Refer to Working with Sales Reports on page 45 for more information on the search criteria.

50

Edition 1.0

Chapter 4 Working with Sales Reports

Report Explanation Table: Explanation of the Query Report Column

Explanation

SEQ NO

The sequence number of the transaction, from 00001 to 99999. An asterisk after the sequence number indicates that the sale has been confirmed. Once confirmed, a sale can no longer be canceled from or reinstated in the sales report. It can only be refunded or a new sale has to be made.

A/L

The three-character code for the validating airline of that document. Note:

If you have canceled a ticket as unusable (unused or spoilt document), you use 954 for neutral BSP stock or 889 to indicate that it is neutral ARC stock.

DOC NUMBER

The 10-digit document number.

TOTAL DOC

Total value of the document, including tax.

TAX

The total tax amount collected for each document.

COMM

The amount of the commission earned for that sale.

FP

The form of payment: either CA for cash or check, CC for credit card payment, MX for multiple forms of payment (cash and credit card), or NR for net remit.

PAX NAME

The passenger name. The passenger name is limited to a 79-character display.

AS

The last two characters of the agent sign of the issuing agent.

RLOC

The six-character record locator. Note:

TRNC

If a document was issued in temporary ticketing mode (TY), NOPNR is displayed.

The four-character transaction code. See Transaction Codes on page 67 for details. A dash (-) before the transaction type indicates that the transaction is not reported to the BSP/ARC.

Note:

When the TOTAL DOC, TAX, or COMM column does not contain enough space to show the full amount, the amount is truncated and the letter T (for 'truncated') appears in the last space of the column.

If there is a refund, the document Total, Tax, and Commission amounts are displayed with a negative sign '-' next to the amount, otherwise this field is blank.

Displaying the Transaction Details 1. In the Query report, select a transaction line and click on See Details. 2. The Transaction Details report (TJD) appears in a pop-up window. See Transaction Report (TJT) on page 54 for details.

© 2008 Amadeus s.a.s. - All rights reserved

51

Amadeus Selling Platform Ticket and Documents

User Guide

Voiding a Paper Document from the Query Report You can cancel registered non-confirmed documents, inventory type documents, manually registered sales, adjustments, and refund documents from the Query report. You can only cancel a sale or refund that has not yet been confirmed by your local BSP/ARC. When you display a Query report, you can identify a confirmed sale or refund by an asterisk (*), which is displayed next to the sequence number. The BSP and ARC define a confirmation rule to indicate when a sale or refund is confirmed. Once a sale is confirmed, it can no longer be canceled but must be refunded instead. Note:

You cannot void the transactions with CANN and CANX type codes.

To void a transaction: 1. In the Query report, select a transaction line. To select several transactions (up to 20), click on the lines one after another. 2. Click on Void, then click on Yes to confirm the action.. The system automatically changes the transaction type code of the document in the Query report from TKTB for automated ticket sale OPATB to CANX for canceled sale. When you void a transaction, the system automatically files (performs an end of transaction on) the PNR.

Reinstating a Paper Document from the Query Report Note:

This feature is available to specific markets only, and depends on your office profile settings. It only applies to the transactions with CANN and CANX type codes.

You can reinstate a canceled sale from the Query report, but only if it has not yet been confirmed by your local BSP/ARC. Once a canceled sale is confirmed, it can no longer be reinstated: you must issue a new document instead. When you display a Query report, you can identify a confirmed sale or refund by an asterisk (*), which is displayed next to the sequence number. You cannot reinstate a canceled refund. To reinstate a transaction: 1. In the Query report, select a transaction line. To select several transactions (up to 20), click on the lines one after another. 2. Click on Reinstate. Note:

52

When you reinstate an electronic ticket to the Query report, be aware that the status of the electronic ticket is not automatically changed in the airline ticket database.

Edition 1.0

Chapter 4 Working with Sales Reports

Partially Refunding a Paper Document from the Query Report You can partially refund sale documents such as paper tickets and MCOs from the Query report. You cannot refund the transactions with TKTT and RFND type codes. When a partial refund is required, you must find out how much you are entitled to refund, and which taxes can be canceled before you start to process the refund. Refunds are included in the Query report and reported to the BSP/ARC stock provider. The stock provider then settles the refund between the validating airline and your agency. To partially refund a transaction: 1. In the Query report, select a transaction line. To select several transactions (up to 20), click on the lines one after another. 2. Click on Refund. The refund record is displayed. For more information, refer to Partially Refunding a Ticket on page 32.

Fully Refunding a Paper Document from the Query Report From the Query report, you can fully refund sale documents such as paper tickets and MCOs. You cannot refund the transactions with TKTT and RFND type codes. When a ticket has not been used you can process a full refund. The refund is reported on the sales report. 1. In the Query report, select a transaction line. To select several transactions (up to 20), click on the lines one after another. 2. Click on Full Refund. A message to confirm that the refund has been processed successfully is displayed.

Refunding the Taxes of a Paper Document from the Query Report From the Query report, you can refund the taxes of an unused paper ticket. No refund will be made on the fare itself. You would do this, for example, when no fare has been used in the transaction and the fare is non-refundable. 1. In the Query report, select a transaction line. To select several transactions (up to 20), click on the lines one after another. 2. Click on Refund Tax. The refund record is displayed. For more information, refer to Refunding Taxes on page 35.

© 2008 Amadeus s.a.s. - All rights reserved

53

Amadeus Selling Platform Ticket and Documents

User Guide

Displaying an E-Ticket from the Query Report For transactions with a TKTT you can open the e-ticket display from the Query report. From the e-ticket display, you can then perform all follow-up actions, such as refund, void, reinstate or reissue the e-ticket. Note:

You can only refund e-ticket coupons that have an open status. To process a partial refund, at least one coupon must have an open status. For a full refund, all coupons must have an open status.

1. In the Query report, select a transaction line that shows an 'E' after the document number to indicate an electronic ticket. 2. Click on Display E-ticket. The E-Ticket Display opens. For details on the available follow-up actions, see Working with the Electronic Ticket Display on page 37. Refunded coupons are indicated as refunded in the document database and in the airline system where the e-ticket record is stored.

Displaying the PNR Attached to a Sales Document 1. In the Query report, select a transaction line 2. Click on Display PNR.

Transaction Report (TJT) The Transaction report provides you with additional information for any item listed in the Query, Net Remit or Item Sales Period report. Since you need to specify an item number, you must first display one of these reports.

Displaying a Transaction Report •

In the Sales Reports tab in the Ticket and Documents module, select Transaction Report (TJT) from the drop-down list. Enter the document number and click on Display Report.

•

Alternatively, open the Transaction Report from a Query Report (TJQ), Net Remit Report (TJN) or Item Sales Period Report (TJI): Select a transaction line and click on See Details.

The Transaction Detail report appears in a pop-up window.

Report Explanation Table: Explanation of the Transaction Report Header

54

Field

Explanation

AGENCY

Agency IATA number

14MAY0X

Date of document issue

CREDIT

Total credit amount from the Query report (TJQ)

OFFID/AS

Reporting office ID, agent sign initials of the ticketing agent and the agent who made the last modification

ITEM

Item number in the document database

Edition 1.0

Chapter 4 Working with Sales Reports

Field

Explanation

CASH

Total cash amount from the Query report (TJQ)

DOC TYPE

Type of document issued OPATB SALE

(OP)ATB Ticket Sale

CANX SALE

Canceled Sale

MAN TKT SALE

Manual (OP)TAT Ticket Sale

ELEC TKT SALE

Electronic Ticket Sale

TOUR ORDER

Manually Registered Tour Order

MAN PTA

Manually Registered PTA

MAN MCO

Manually Registered MCO

AUTO MCO

Automated MCO

AUTO XSB

Automated Excess Baggage Ticket

MAN XSB

Manually Registered Excess Baggage Ticket

ACM

Agent Credit Memos

ADM

Agent Debit Memos

RECALL COM

Recall Commission Statement

REFUND NOTICE Refund with Refund Exchange Notice MAN REN

Refund without Refund Exchange Notice

AUTO DEDUCT

Agent Automated Deduction

CURR

Currency used

TAX

Total tax amount from the Query report (TJQ)

AL/PROV

Airline numeric code and stock provider

STATUS

Document status: confirmed or pending

COMM

Commission amount from the Query report (TJQ)

DOCUMENT

10-digit document number, followed by the last two digits of the last conjunction ticket (if there is one)

ELEC TKT SALE

Data item (transaction) description

PNR

PNR record locator if present. NOPNR is displayed if a document was issued in temporary ticketing mode.

Table: Explanation of the Main Part of the Transaction Report Column

Explanation

PASSENGER

Passenger name and title from the PNR

TOUR

IT/BT tour code, if entered in the FT element

INVOICE

Invoice number, only applicable if using the print invoice function

FOP1, FOP2, FOP3

Form of payments from the PNR (maximum three)

TAX

Tax amount and tax code (up to three)

© 2008 Amadeus s.a.s. - All rights reserved

55

Amadeus Selling Platform Ticket and Documents

User Guide

Column

Explanation

DOC1, DOC2

DOC1: Details of document (airline code, 10-digit document number, check digit, and flight coupons of exchange document or related document) when a document exchange has been made. DOC2: Details of second exchange or related document

ORIGIN

Original issue document details (airline code, 10-digit document number, check digit, original date and place of issue, and IATA number of the issuing office) from the FO element in the PNR, in case of a reissue.

PURCHASER

Name of the purchaser, when the ticket is a Prepaid Ticket Advice (PTA).

FARE CALC

Fare calculation

AUTOMATED PRICED

Manual or automated pricing indicator

Daily Report (TJD) The Daily report is a summary of all documents issued for a single day within the current sales period by cash, credit, refund, and adjustment totals. Adjustment totals are only shown in specific markets. The Daily report provides an identical format to the Summary Sales Period report (TJS), but it is used to summarize a single day's data within the current sales period. Note (US only): If you enter the value of the document that you take in exchange when you reissue a document, and it results in a refund, then although the transaction has a sale type transaction code, it is processed as a refund type and accumulated under the appropriate cash or credit refund section of the report.

Displaying a Daily Report 1. In the Sales Reports tab in the Ticket and Documents module, select Daily Report (TJD) from the drop-down list. 2. Fill in the search criteria and click on Display Report. Refer to Working with Sales Reports on page 45 if you need more information on the search criteria.

56

Edition 1.0

Chapter 4 Working with Sales Reports

Report Explanation Table: Explanation of the Daily Report Item

Explanation

PAYMENTS X DOCUM

The form-of-payment type per document column.

SALES

The sales amount column.

REFUNDS

The refund amount column.

BALANCE

The balance amounts column. The balance amounts equal the sales minus the refund amounts.

FARE AMOUNT

Reflects the published fare total of all sales and refunds during the sales period. In the first section of the report this is reflected for cash payment (CA) and in the second section for credit payment (CC). In the third section the cash and credit payment amounts are accumulated (TOT). For net remit documents the fare amount represents the selling level.

© 2008 Amadeus s.a.s. - All rights reserved

57

Amadeus Selling Platform Ticket and Documents

User Guide

Item

Explanation

TAX AMOUNT

Reflects the accumulated total tax value of each document and transaction type during the sales period. In the first section of the report this is reflected for cash payment (CA) and in the second section for credit payment (CC). In the third section the cash and credit payment amounts are accumulated (TOT). If a document is paid for in cash and credit, the total tax value is shown in the cash section of the report.

DOC AMOUNT

Document amount. Equals the sum of the fare amount and tax amount row for each column (sales, refunds, and balance) of the report. In the first section of the report this is reflected for cash payment (CA) and in the second section for credit payment (CC). In the third section the cash and credit payment amounts are accumulated (TOT).

COMM AMOUNT

Commission amount. The sum of the fixed commission amounts and the commission amounts calculated by the commission rate. In the first section of the report this is reflected for cash payment (CA) and in the second section for credit payment (CC). In the third section the cash and credit payment amounts are accumulated (TOT). For net remit documents, when the amount entered by the agent is greater than zero, the commission amount is the difference between the selling level and the net level plus the commission level (net remit methods 2A/E).

REMIT AMOUNT

Remittance amount. The approximate amount the agency may expect to appear in a BSP agent billing analysis as the amount owed by the agent. The remittance amount is the sum of the document amount plus the commission amount for each document/transaction type. For net remit transactions (except for method 2A/E), any supplementary commission due to the agent cannot be calculated. The supplementary commission is usually calculated by the BSP. For credit transactions only the commission amount is used in the calculation in accordance with BSP billing methods. In the first section of the report the remittance amount is reflected for cash payment (CA) and in the second section for credit payment (CC). In the third section the cash and credit payment amounts are accumulated (TOT).

58

FORM OF PAYMENTS

This section reflects the total of all sales and refunds by form-ofpayment type (CASH, NONREF, CCAX, CCVI, etc.). The sales minus the refunds equal the balance.

DOCUMENT VOLUME

The document type. The document volume section is only displayed if documents were issued or canceled.

ISSUED

The number of all documents issued during the sales period listed by document type.

CANCELLED

The number of all documents canceled during the sales period listed by document type.

SOLD

The difference between the issued and canceled documents listed by document type.

AMT DOC SOLD

The total document amount (DOC AMOUNT TOT) of all sales and refunds listed by individual document type.

Edition 1.0

Chapter 4 Working with Sales Reports

Net Remit Report (TJN) The Net Remit report gives you a list of all documents issued using an incentive ticketing method such as Nego, IT/BT, and Net Remit. The report shows all documents issued for a single day or date range within the current sales period or within a closed sales period. The list is numbered to make it easy to modify, cancel, and reinstate canceled sales from the report. The selling fare, net fare, commission amount, tour code, and the remit amount are all included in the report.

Displaying a Net Remit Report 1. In the Sales Reports tab in the Ticket and Documents module, select Net Remit Report (TJN) from the drop-down list. 2. Fill in the search criteria and click on Display Report. Refer to Working with Sales Reports on page 45 if you need more information on the search criteria.

Report Explanation Table: Explanation of the Net Remit Report Column

Explanation

SEQ NO

The sequence number of the transaction, from 00001 to 99999. All numbers in sequence are not shown as the system only shows items created by that agent sign. An asterisk after the sequence number indicates that the sale has been confirmed. Once confirmed, a sale can no longer be canceled from or reinstated in the sales report. It can only be refunded or a new sale has to be made.

A/L

The three-character code for the validating airline of that document. Note:

If you have canceled a ticket as unusable (unused or spoilt document), you use 954 for neutral BSP stock or 889 to indicate that it is neutral ARC stock.

DOC NUMBER

The 10-digit document number.

SELLING

The selling fare including all taxes. It is the sum of all forms of payment of the document. If a sale has been canceled, the text CANCELLED is displayed.

NET

The net amount. This is the amount entered by the agent. If the amount entered by the agent is zero, then 'N/A' is displayed. If a sale has been canceled, this field remains blank.

COMM

The commission amount. If a sale has been canceled, this field remains blank.

© 2008 Amadeus s.a.s. - All rights reserved

59

Amadeus Selling Platform Ticket and Documents

User Guide

Column

Explanation

TOUR CODE

The tour code. If a sale has been canceled, this field remains blank.

REMIT AMT

The remit amount. The difference between the net amount and the commission amount. If the net amount is zero, then 'N/A' is displayed. If a sale has been canceled, this field remains blank. A conjunction ticket is displayed with blanks in all columns except for the REMIT AMT amount column where 'CNJ' for conjunction ticket is displayed. If the selling or the net amount exceeds 10 characters, the system truncates the amount and displays a 'T' for truncated in the last position of the field. The same applies for the commission and remit amounts if they exceed nine characters.

Follow-up Actions From the Net Remit report, you can do the following: •

Display the Transaction Details Report (TJT) Select a transaction line and click on See Details. The Transaction Detail report appears in a pop-up window. See Transaction Report (TJT) on page 54 for details.

Summary Sales Period Report (TJS) The Summary Sales Period report is a summary of all documents issued within a single sales period by cash, credit, refund, and adjustment totals, for the agent making the request. Adjustment totals are only shown in specific markets. The system will give you a report from the current sales period, in the default currency defined in your office profile. This report is not an accounting tool, but may provide useful figures and totals for office accounting purposes and sales returns to ticketing authorities such as BSP and ARC. In the Summary Sales Period report all non-canceled sales and refunds are summarized in three sections: the cash, credit, and the total section. The split between credit and cash payment types shows the relative proportions for the sales period. Section Four of the report reflects all sales, refunds, and balance amounts by individual form-of-payment type. Section Five shows the document volume. It lists the number of documents issued, canceled, and sold, and the total document amounts sold by document type. Note (US only): If you enter the value of the document that you take in exchange when you reissue a document, and it results in a refund, then although the transaction has a sale type transaction code, it is processed as a refund type and accumulated under the appropriate cash or credit refund section of the report.

60

Edition 1.0

Chapter 4 Working with Sales Reports

Displaying a Summary Sales Period Report 1. In the Sales Reports tab in the Ticket and Documents module, select Summary Sales Period Report (TJS) from the drop-down list. 2. Fill in the search criteria and click on Display Report. Refer to Working with Sales Reports on page 45 if you need more information on the search criteria.

Report Explanation Table: Explanation of the Summary Report Item

Explanation

PAYMENTS X DOCUM

The form-of-payment type per document column.

SALES

The sales amount column.

REFUNDS

The refund amount column.

BALANCE

The balance amounts column. The balance amounts equal the sales minus the refund amounts.

FARE AMOUNT

Reflects the published fare total of all sales and refunds during the sales period. In the first section of the report this is reflected for cash payment (CA) and in the second section for credit payment (CC). In the third section the cash and credit payment amounts are accumulated (TOT). For net remit documents the fare amount represents the selling level.

© 2008 Amadeus s.a.s. - All rights reserved

61

Amadeus Selling Platform Ticket and Documents

User Guide

Item

Explanation

TAX AMOUNT

Reflects the accumulated total tax value of each document and transaction type during the sales period. In the first section of the report this is reflected for cash payment (CA) and in the second section for credit payment (CC). In the third section the cash and credit payment amounts are accumulated (TOT). If a document is paid for in cash and credit, the total tax value is shown in the cash section of the report.

DOC AMOUNT

Document amount. Equals the sum of the fare amount and tax amount row for each column (sales, refunds, and balance) of the report. In the first section of the report this is reflected for cash payment (CA) and in the second section for credit payment (CC). In the third section the cash and credit payment amounts are accumulated (TOT).

COMM AMOUNT

Commission amount. The sum of the fixed commission amounts and the commission amounts calculated by the commission rate. In the first section of the report this is reflected for cash payment (CA) and in the second section for credit payment (CC). In the third section the cash and credit payment amounts are accumulated (TOT). For net remit documents, when the amount entered by the agent is greater than zero, the commission amount is the difference between the selling level and the net level plus the commission level (net remit methods 2A/E).

REMIT AMOUNT

Remittance amount. The approximate amount the agency may expect to appear in a BSP agent billing analysis as the amount owed by the agent. The remittance amount is the sum of the document amount plus the commission amount for each document/transaction type. For net remit transactions (except for method 2A/E), any supplementary commission due to the agent cannot be calculated. The supplementary commission is usually calculated by the BSP. For credit transactions only the commission amount is used in the calculation in accordance with BSP billing methods. In the first section of the report the remittance amount is reflected for cash payment (CA) and in the second section for credit payment (CC). In the third section the cash and credit payment amounts are accumulated (TOT).

62

FORM OF PAYMENTS

The form of payment. This section reflects the total of all sales and refunds by form-of-payment type (CASH, NONREF, CCAX, CCVI, etc.). The sales minus the refunds equal the balance.

DOCUMENT VOLUME

The document type. The document volume section is only displayed if documents were issued or canceled.

ISSUED

The number of all documents issued during the sales period listed by document type.

CANCELLED

The number of all documents canceled during the sales period listed by document type.

SOLD

The difference between the issued and canceled documents listed by document type.

AMT DOC SOLD

The total document amount (DOC AMOUNT TOT) of all sales and refunds listed by individual document type.

Edition 1.0

Chapter 4 Working with Sales Reports

Item Sales Period Report (TJI) The Item Sales period report provides a list of all documents issued within a sales period with the cash and credit totals against each item. The report is split into two main sections: sales and refunds. Note:

In markets reporting to ARC, the system creates a weekly ARC report instead of the Item Sales Period report.

Displaying an Item Sales Period Report 1. In the Sales Reports tab in the Ticket and Documents module, select Item Sales Period Report (TJI) from the drop-down list. 2. Fill in the search criteria and click on Display Report. Refer to Working with Sales Reports on page 45 if you need more information on the search criteria.

© 2008 Amadeus s.a.s. - All rights reserved

63

Amadeus Selling Platform Ticket and Documents

User Guide

Report Explanation Table: Explanation of the Item Sales Period Report Item

Explanation

DOCNUM

Column displaying the 10-digit document number.

PAYMENT

Column displaying the applicable form of payment (cash, check or credit card). If it is a reissue, the document number taken in exchange is shown and the form of payment for any additional collection.

CREDIT

The amount collected by credit card, including tax.

CASH

The amount collected by cash or check, including tax.

TAX

The tax amount collected for each item (both cash and credit).

COMM

The commission amount for each item (both cash and credit).

SALES

The sales section information. This section is created from all items with a TKTA, TKTB, TKTT, TKTM, PTAM, MCOM, XSBM, MD10, and MD50 transaction type code. The items are listed by document number.

SALES TOTALS

The total amounts of each column in the sales section.

REFUNDS

The refunds section information. This section is created from all items with a RFND and RENM transaction type code. The items are listed by document number.

REFUNDS TOTALS

The totals of each column in the refund section.

REPORT TOTALS

The report totals are calculated from the previous section's totals according to the formula: sales minus refunds.

NON ISSUED DOCUMENTS

This section is built from all items with transaction type codes CANX and VSCN. The items are listed by document number.

ALL REPORT TOTALS

If the All Offices option is used to display the TJI report, this section indicates the sum of all Item Sales Period report totals (report totals) for each individual office sharing the same agency IATA number.

Follow-up Actions •

Display the Transaction Details Report (TJT) Select a transaction line and click on See Details. The Transaction Detail report appears in a pop-up window. See Transaction Report (TJT) on page 54 for details.

64

Edition 1.0

Chapter 4 Working with Sales Reports

Cross-Reference Report (TJX) The cross-reference report is only available in markets that print (OP)ATB tickets, or in markets printing invoices and having the ticket invoice cross-referencing field (CRF) set to Yes in the Office profile. The Cross-reference report cross-refers ticket numbers with stock control numbers and invoice numbers, and vice versa. The system only cross-refers ticket and invoice numbers if you combine the ticket print and the invoice print entries. It searches for tickets with transaction codes TKTB (ATB) and TKTT (electronic tickets). By default, the system searches for data created by all agents in an office and for the current date.

Displaying a Cross-reference Report 1. In the Sales Reports tab in the Ticket and Documents module, select CrossReference Report (TJX) from the drop-down list. 2. Fill in the search criteria and click on Display Report. Refer to Working with Sales Reports on page 45 if you need more information on the search criteria.

Report Explanation Table: Explanation of the Cross Reference Report Column

Explanation

DOC NUM

The 10-digit document number. The invoice, PNR record locator and the amount columns are left blank in the case of a conjunction ticket. The 'E' after the document number indicates an electronic ticket.

INVOICE

The invoice number. This column is left blank in the case of a conjunction ticket.

PNR REC LOC

The PNR record locator. NOPNR is displayed for tickets issued in Temporary Ticketing Mode. This column is left blank in the case of a conjunction ticket.

AMOUNT

The total amount of the document. This column is left blank in the case of a conjunction ticket.

© 2008 Amadeus s.a.s. - All rights reserved

65

Amadeus Selling Platform Ticket and Documents

User Guide

Consolidated Report List (TJL) The consolidated report list is a list of all item sales period reports (TJI) and summary sales period reports (TJS) sorted from the highest to the lowest report number. It is available to specific markets only.

Displaying a Consolidated Report List 1. In the Sales Reports tab in the Ticket and Documents module, select Consolidated Report List (TJL) from the drop-down list. 2. Fill in the search criteria and click on Display Report. Refer to Working with Sales Reports on page 45 if you need more information on the search criteria.

Follow-up Actions From the Consolidated Report list, you can do the following: •

Display a Summary Sales Period report (TJS) Select a sales period in the report and click on Summary Report. For more information, see Summary Sales Period Report (TJS) on page 60.

•

Display an Item Sales Period report (TJI). Select a sales period in the report and click on Item Sales Period Report. For more information, see Item Sales Period Report (TJI) on page 63.

•

Display a Query report Select a sales period in the report and click on Query Report. For more information, see Query Report (TJQ) on page 50.

66

Edition 1.0

Chapter 4 Working with Sales Reports

Form of Payment Record (TJF) The form of payment report lists all the forms of payment against which documents have been issued for a single day within the current sales period. It is available to airline agents only. The report consists of four columns: the form of payment column, the credit column, the debit column, and the balance column. The period of time over which the form of payment report can be accessed is airline-specific.

Displaying a Form of Payment Record 1. In the Sales Reports tab in the Ticket and Documents module, select Form of Payment Report (TJF) from the drop-down list. 2. Fill in the search criteria and click on Display Report. Refer to Working with Sales Reports on page 45 if you need more information on the search criteria.

Manually Closing the Current Sales Period Authorized agents can manually close the current sales period: From the Follow-Up tab in the Ticket and Documents module, click on the Consolidate Reports button. This will confirm all pending sales and cancellations, close the current sales period and create sales reports in the document database for all data and for all agents within your office. Note:

This option is only available for agents with a supervisor duty code and if the office is configured for it.

Transaction Codes When the application automatically reports a transaction in the Document database, it uses transaction codes to indicate the type of document and the transaction being performed on it. A transaction code is a four-letter code. They are grouped into five different groups depending on what type of document and transaction they represent. The ones with an asterisk (*) are automatically created by the system. The ones without the asterisk are used to make manual registrations. Table: List of Transaction Codes Transaction Code

Explanation

Group 1: Sale (SALE) CANX

Canceled Sale (canceled same day as issue)

CANR

Canceled Sale with Reversal (canceled after day of issue)

CANN *

System Voids, E-Ticket Rejection

CANP

Canceled Proforma Document

MCOM

Manual MCO Sale

MD50 *

Automated MCO Sale

© 2008 Amadeus s.a.s. - All rights reserved

67

Amadeus Selling Platform Ticket and Documents

User Guide

Transaction Code

Explanation

MD10 *

Automated Excess Baggage Ticket (ATB2)

XSBM

Manual Excess Baggage Ticket

PTAM

Manual PTA Document

TKTA *

Automated Ticket Sale (OP)TAT

TKTB *

Automated Ticket Sale (OP)ATB

TKTM

Manual Ticket Sale (OP)TAT

TKTT *

Electronic Ticket Sale

TORM

Tour Order Document

Group 2: Refund (REFD) RFND

Refund (Manual and Automated)

RENM

Manual Refund (US only)

Group 3: Adjustment Due to Agent (ADJA) ACMA

Agency Credit Memo

TAAD

Travel Agents Automated Deduction (US only)

Group 4: Adjustment Due to Provider (ADJP) ADMA

Agency Debit Memo

RCMS

Commission Recall Statement

Group 5: Inventory Type Documents (INVT) CANX

Canceled Non-Issued (OP)TAT Ticket

CANR

Canceled Sale with Reversal (canceled after the document has been reported to the BSP/ARC)

CANN *

Canceled System Generated Logical Ticket Number (ATB)

PSCN *

Printed Stock Control Number Note:

VSCN

Canceled Non-Issued (OP)ATB Stock Control Coupon

RSCN *

Regenerated Stock Control Number Note:

BPAS

68

In the case of refunded or exchanged flight coupons of an electronic ticket.

In the case of reprinted ATB audit, agent or passenger coupons.

Boarding Pass

Edition 1.0

Chapter 5

Maintenance

The Maintenance tab in the Ticket and Documents module provides access to printer stock management, the print queue and the ticket delivery mechanism.

The Maintenance tab displays the following information:

Document Bank (Stocks and Pre-Registered Stocks Sections) •

Stocks Section The Stocks section displays the stock references of the stocks that have been registered to the Document Bank and allocated to a printer. It shows the stock reference name, consisting of the stock type (F, H, IN) and a consecutive number for each stock type (F1, F2, F3), the printer on which the documents will be printed and the document range. Stock references of the same stock type are numbered consecutively . Click on to renew the stock of a stock reference. For details, see Renewing a Stock on page 80. Click on 82.

© 2008 Amadeus s.a.s. - All rights reserved

to adjust the stock. For details, see Adjusting a Stock on page

69

Amadeus Selling Platform Ticket and Documents

•

User Guide

Pre-Registered Stocks Section The Pre-Registered Stocks section displays the stocks that have been registered to the Document Bank, but that have not yet been allocated to a printer. If this section is not displayed, choose Pre-Registered Stocks > Display/Hide from the menu.

See Working with Stocks on page 72 for more information on stocks, stock references and pre-registered stocks.

Troubleshooting Section Click on the Start button to start or resume the ticket printing process. The Ticket Delivery Mechanism opens. Refer to Working with the Ticket Delivery Mechanism on page 90 for more information. Click on the Dashboard button to display the Printing Dashboard window. Refer to Troubleshooting with the Dashboard on page 93 for more information.

70

Edition 1.0

Chapter 5 Maintenance

Menu Options The following menu options are available from the Maintenance tab: Table: Menu Options from the Maintenance Tab Menu Item

Explanation

Stock Menu Renew

Renew a stock, i.e., allocate a new stock to an existing stock reference. See Renewing a Stock on page 80.

Adjust

Adjust a stock in a stock reference. See Adjusting a Stock on page 82.

Refresh

Refresh the display.

Stock Reference Menu Create

Create a stock reference. See Creating a Stock Reference on page 75.

Modify

Modify a stock in a stock reference. See Modifying a Stock on page 83.

Delete

Delete a stock reference. See Deleting a Stock Reference on page 85.

Transfer

Transfer a stock from one stock reference to another. See Transferring a Stock on page 84.

Pre-Registered Stocks Menu Display/Hide

Display or hide the Pre-Registered Stocks section.

Allocate to Stock Reference

Allocate a pre-registered stock to an existing stock reference or convert it to a new stock reference. See Allocating a Pre-Registered Stock on page 78.

Pre-Register a Stock

Create a pre-registered stock. See Creating a PreRegistered Stock on page 76.

Delete

Delete a pre-registered stock. See Deleting a PreRegistered Stock on page 85.

See Working with Stocks on page 72 for more information on stocks, stock references and pre-registered stocks. Tool Menu Printing Queue

Display the Printing Queue window. See Working with the Print Queue on page 86.

Ticket Delivery

Display the Ticket Delivery Mechanism window. See Working with the Ticket Delivery Mechanism on page 90.

Dashboard

Display the Printing Dashboard window. See Troubleshooting with the Dashboard on page 93.

© 2008 Amadeus s.a.s. - All rights reserved

71

Amadeus Selling Platform Ticket and Documents

User Guide

Working with Stocks Before you can print a ticket or document, you must register the ticket stock in the Document Bank of your office. This is done in the Maintenance tab of the Ticket and Documents module.

What is the Document Bank? There is one Document Bank per office, which is composed of one or more ticket stocks. If you are using the Amadeus invoice function, the Document Bank also stores invoice numbers. The Document Bank interacts with document printing and is updated automatically to show which ticket, coupon or invoice numbers you have left to use. There is also an alert function to warn you when the stock level is running low. The current contents of the Document Bank is displayed in the Stocks and PreRegistered Stocks sections of the Maintenance tab. Access to the Document Bank is controlled by the office profile indicator STC (Stock Control) and the Local Security indicator TSM (Ticket Stock Maintenance).

What is a Stock, a Stock Reference and a Pre-Registered Stock? A stock consists of a physical stock of tickets or other documents with a range of document numbers. You have two methods of registering stocks in the Document Bank: •

Create a stock reference that is allocated to a printer To create a stock reference, you must enter the document range, the stock type and the printer on which the documents will be printed. Stock references are also referred to as allocated stocks. The stock references are displayed in the Stocks section of the Maintenance tab. If they are not displayed, choose Stock > Refresh Stock from the menu. The stock reference is represented by the one- or two-letter code of the stock type (for example A for an OPTAT tickets or IN for invoices), followed by a number. This number is 1 if you have only one stock of the same type. If you register more than one stock of the same type, the system will automatically create a new stock reference for each stock type and number them consecutively (for example A1, A2, A3, etc. if you have three stocks of OPTAT tickets) The following actions are available for stock references:

72

-

Create a stock reference. For details, see Creating a Stock Reference on page 75.

-

Renew a stock, that is, allocate a new stock to an existing stock reference. For details, see Renewing a Stock on page 80.

-

Transfer a stock from one stock reference to another. For details, see Transferring a Stock on page 84.

-

Adjust a stock in a stock reference. For details, see Adjusting a Stock on page 82.

-

Modify a stock in a stock reference. For details, see Modifying a Stock on page 83.

-

Delete a stock reference. For details, see Deleting a Stock Reference on page 85.

Edition 1.0

Chapter 5 Maintenance

•

Create a pre-registered stock that is not allocated to a printer To create a pre-registered stock, you enter the document range and the stock type, but you do not yet select the printer. Pre-registered stocks are also referred to as unallocated stocks. They are displayed in the Pre-Registered Stocks section of the Maintenance tab. If this section is not displayed, choose Pre-Registered Stocks > Display/Hide from the menu. The following actions are available for pre-registered stocks: -

Create a pre-registered stock. For details, see Creating a PreRegistered Stock on page 76.

-

Allocate a pre-registered stock to an existing stock reference or convert it to a new stock reference. For details, see Allocating a PreRegistered Stock on page 78.

-

Delete a pre-registered stock. For details, see Deleting a PreRegistered Stock on page 85.

© 2008 Amadeus s.a.s. - All rights reserved

73

Amadeus Selling Platform Ticket and Documents

User Guide

Stock Type Identifiers Each stock type has its own one- or two-letter identifier. The following table describes the most common stock type identifiers. Table: Stock Type Identifiers Stock Type

Identifier

Explanation

OPTAT

A

Off Premise Transitional Automated Ticket (OPTAT) This stock contains three tax boxes. It is a neutral stock type that you receive from your local BSP or ARC. For this type of document, you register the ticket numbers printed on each ticket.

TAT

C

Datablock - Transitional Automated Ticket (TAT) This is a specific airline stock type, with a pre-printed header that you receive from the airline directly. For this type of document, you register the ticket numbers printed on each ticket, followed by the /T- option to enter the two-character airline code.

OPATB1

E

PECTAB - Off-Premise Automated Ticket & Boarding Pass (OP ATB) This is a neutral stock type that you receive from your local BSP or ARC. For this type of document, you register the stock control numbers printed on each coupon.

OPATB1

ED

Datablock - Off-Premise Automated Ticket & Boarding Pass (OP ATB) This is a neutral stock type that you receive from your local BSP or ARC. For this type of document, you register the stock control numbers printed on each coupon.

OPATB2

F

PECTAB - Off-Premise Automated Ticket & Boarding Pass (OP ATB) This is a neutral stock type that you receive from your local BSP or ARC. For this type of document, you register the stock control numbers printed on each coupon.

ATB

H

PECTAB - Automated Ticket & Boarding Pass (ATB) This is a specific airline stock type, with a pre-printed header that you receive from the airline directly. For this type of document, you register the ticket numbers printed on each ticket, followed by the /T- option to enter the two-character airline code.

INVOICE

IN

Invoice This type of document is not an accountable document, and you print it on a broadcast printer using invoice forms. For this type of document, you can register any range of numbers.

74

Edition 1.0

Chapter 5 Maintenance

Creating a New Stock You have two possibilities to register stocks in the Document Bank: You can create a stock reference and allocate it to a printer, or you can create a preregistered stock that is not yet allocated to a printer.

Creating a Stock Reference To create a stock reference, you must enter the document range, the stock type and the printer on which the documents will be printed. 1. From the Maintenance tab in the Ticket and Documents module, choose Stock Reference > Create. The Create Stock window appears.

2. Fill in the sections as follows: Stock -

Select the stock type from the drop-down list. For more information on stock types, see also Stock Type Identifiers on page 74. Example: OPTAT Neutral 3 tax boxes.

-

In the Allocate to Printer field, enter the printer in which the stock is loaded. Alternatively, click on appears. Example: SA0142

to select a printer from the list that

-

If an ATB printer is used, use the Bin field to define the bin in which the stock is loaded.

-

In the From Document field, enter the ten-digit number of the first document in the stock. Example: 3702601001 In the second field, enter the check digit of the first document. Example: 5 Note: If you've already set the new ticket stock in the printer, click on Retrieve to get the next coupon number and check digit automatically.

-

Either enter the number of documents in the stock in the Number of Documents field. By default, the previous value that you entered in this

© 2008 Amadeus s.a.s. - All rights reserved

75

Amadeus Selling Platform Ticket and Documents

User Guide

field is displayed. Example: 1000. The last document number will be automatically entered in the To Document field. Or, in the To Document field, enter the ten-digit number of the last document in the stock. Example: 3702602001 -

In the Alert field, enter an alert number of documents if you want to be warned when the stock level is running low. When printing, the system will issue a warning when the number of remaining documents in the printer reaches this alert number. Example: 50

Stock Restricted To -

In the Agent Sign field, enter the ID if only one agent is authorized to handle this stock. Example: 0011AA

-

When the ticket stock is provided by a specific airline, select the two- or three-character airline code from the Stock Provider drop-down list. Example: LH. Note: The list of airline codes is retrieved from your office profile indicator AAS. Otherwise, this field is not available.

-

From the Sales Indicator drop-down list, select whether this stock is used only for domestic or only for international tickets.

3. Click on OK to validate the stock creation, or on Cancel to close the window. A new stock reference is added to the Stocks section in the Maintenance tab.

Creating a Pre-Registered Stock To pre-register a stock, you enter the document range and the stock type, but you do not yet select the printer. 1. From the Maintenance tab in the Ticket and Documents module, choose Pre-Registered Stocks > Pre-Register a Stock. The Create Pre-Registered Stock window appears.

76

Edition 1.0

Chapter 5 Maintenance

2. Fill in the sections as follows: Stock -

Select the stock type from the drop-down list. For more information on stock types, see also Stock Type Identifiers on page 74. Example: OPTAT Neutral 3 tax boxes.

-

In the From Document field, enter the ten-digit number of the first document in the stock. Example: 3702601001 In the second field, enter the check digit of the first document. Example: 5

-

Either enter the number of documents in the stock in the Number of Documents field. By default, the previous value that you entered in this field is displayed. Example: 1000. In this case, the last document number will be automatically entered in the To Document field. Or, in the To Document field, enter the ten-digit number of the last document in the stock. Example: 3702602001

Stock Restricted To -

In the Agent Sign field, enter the ID if only one agent is authorized to handle this stock. Example: 0011AA

-

When the stock is provided by a specific airline, select the two- or threecharacter airline code from the Stock Provider drop-down list. Example: LH. Note: The list of airline codes is retrieved from your office profile indicator AAS. Otherwise, this field is not available.

-

From the Sales Indicator drop-down list, select whether this stock is used only for domestic or for international tickets.

3. Click on OK to add this stock to the Pre-Registered Stocks section in the Maintenance tab, or on Cancel to close the window. If you later want to allocate this stock to a printer, refer to Allocating a PreRegistered Stock on page 78.

© 2008 Amadeus s.a.s. - All rights reserved

77

Amadeus Selling Platform Ticket and Documents

User Guide

Allocating a Pre-Registered Stock You use the stock allocation function to: •

Allocate a pre-registered stock to an existing stock reference, or

•

Allocate a pre-registered stock by creating a new stock reference and choosing a printer.

Note:

At least one pre-registered stock must exist in the Document Bank.

To allocate a pre-registered stock to a stock reference: 1. Select a stock from the Pre-Registered Stocks section in the Maintenance tab. If this section is not displayed, choose Pre-Registered Stocks > Display/Hide from the menu. 2. Choose Pre-Registered Stocks > Allocate to Stock Reference from the menu. The Stock Allocation window appears.

3. Fill in the fields as follows: Document Range From the Allocate To drop-down list, select the stock reference to which you want to allocate the current stock. Example: F1 The drop-down list contains the existing stock references with the same stock type as the pre-registered stock you selected. In addition, a new stock reference is generated automatically with the next consecutive number. Example: F1, F2 and F3 are existing stock references for OPATB2 tickets. A new stock reference F4 will also be available from the drop-down list. If you select a new stock reference, the Allocate To Printer field will be displayed. Enter the printer in which the stock is loaded. Alternatively, click on to select a printer from the list that appears. Example: SA0142

78

Edition 1.0

Chapter 5 Maintenance

Remaining Documents If you allocate a pre-registered stock to an existing stock reference and there is a physical stock left in the printer, you have to specify what to do with the remaining documents. Choose between. -

Delete if you want to use the remaining documents later on. Deleting the remaining documents removes them from the Document Bank but does not register them as canceled on the sales report. They can be registered in the Document Bank again at any time.

-

Void if you want to destroy the remaining documents. Voided documents are registered as canceled on the sales report. This information is reported to BSP or ARC. The stock type (OP)ATB is registered as VSCN and (OP)TAT as CANX. Voided documents cannot be registered again.

Stock Restricted To Use this section to add stock usage restrictions, or to remove them, if restrictions existed for the old stock. -

In the Agent Sign field, enter the ID if only one agent is authorized to handle this stock. Example: 0011AA

-

When the stock is provided by a specific airline, select the two- or threecharacter airline code from the Stock Provider drop-down list. Example: LH. Note: The list of airline codes is retrieved from your office profile indicator AAS. Otherwise, this field is not available.

-

From the Sales Indicator drop-down list, select whether this stock is used only for domestic or for international tickets.

4. Click on OK to validate the stock allocation, or on Cancel to close the window. The Stocks section in the Maintenance tab is refreshed to reflect the new stock information.

© 2008 Amadeus s.a.s. - All rights reserved

79

Amadeus Selling Platform Ticket and Documents

User Guide

Renewing a Stock The Renew Stock function allows you to allocate a new stock to an existing stock reference. You use this function when there are few or no documents left in your ticket printer. Note:

This registration may be partially automated for ATB two-way printers.

To renew a stock: 1. Select a stock reference from the Stocks section in the Maintenance tab. 2. Choose Stock > Renew from the menu. Alternatively, click on Stocks section toolbar.

from the

The Renew Stock window appears.

3. Fill in the fields as follows: Document Range to Register -

In the From Document field, enter the number of the first document in the new stock. It consists of a 10-digit number. Example: 3702601001 In the second field, enter the check digit of the first document. Example: 5 Note: If you've already set the new ticket stock in the printer, click on Retrieve to get the next coupon number and check digit automatically.

80

Edition 1.0

Chapter 5 Maintenance

-

Either enter the number of documents in the stock in the Number of Documents field. By default, the previous value that you entered in this field is displayed. Example: 1000. In this case, the last document number will be automatically entered in the To Document field. Or, in the To Document field, enter the ten-digit number of the last document in the stock. Example: 3702602001

Remaining Documents If there are documents remaining from the previous stock, decide what to do with them. Choose between: -

Delete if you want to remove the remaining documents from the Document Bank but without registering them as canceled on the sales report. They can be registered in the Document Bank again at any time.

-

Void if you want to destroy the remaining documents. Voided documents are registered as canceled on the sales report. This information is reported to BSP or ARC. The stock type (OP)ATB is registered as VSCN and (OP)TAT as CANX. Voided documents cannot be registered again.

-

Unallocate if you want to keep the unused documents in the Document Bank and add them to the list of pre-registered stocks.

Stock Restricted To Use this section to add stock usage restrictions, or to remove them if restrictions existed for the old stock. -

In the Agent Sign field, enter the ID of the unique agent authorized to handle this stock. Example: 0011AA

-

From the Stock Provider drop-down list, select the two- or threecharacters airline code, when the ticket stock is provided by a specific airline. Example: LH Note: The list of airline codes is retrieved from your office profile indicator AAS. Otherwise, this field is not available.

-

From the Sales Indicator drop-down list, select whether this stock is used only for domestic or only for international tickets.

4. Click on OK to validate the stock renewal, or on Cancel to close the window. The Stocks section in the Maintenance tab is refreshed to reflect the new stock information.

© 2008 Amadeus s.a.s. - All rights reserved

81

Amadeus Selling Platform Ticket and Documents

User Guide

Adjusting a Stock Use the Adjust Stock function when you need to realign the next document number in the Document Bank with the next physical document number in the printer, for example after a print error has occurred. To adjust a stock, follow these steps: 1. Select a stock reference from the Stocks section in the Maintenance tab. 2. Choose Stock > Adjust from the menu. Alternatively, click on Stocks section toolbar.

from the

The Adjust Stock window appears.

3. In the Adjust Stock window, enter the last three digits of the next document number in the printer, without the check digit. Example: The next document number currently is 0000018235. Due to printer or stock problems, you have to remove the next five documents from the printer. In this case you adjust the next document number to 240. Alternatively, click on Retrieve to get the next coupon number automatically. 4. From the Unused Documents section, select whether you want to delete or void the unused documents: -

Delete if you want to remove the unused documents from the Document Bank but without registering them as canceled on the sales report. They can be registered in the Document Bank again at any time.

-

Void if you want to destroy the unused documents. Voided documents are registered as canceled on the sales report. This information is reported to BSP or ARC. The stock type (OP)ATB is registered as VSCN and (OP)TAT as CANX. Voided documents cannot be registered again.

5. Click on OK to validate the stock adjustment, or on Cancel to close the window. The Stocks section in the Maintenance tab is refreshed to reflect the new stock information.

82

Edition 1.0

Chapter 5 Maintenance

Modifying a Stock You use Modify to change the following settings of a stock reference: the allocated printer, the alert level and the agent restriction. Stock type and document range cannot be changed. Note:

Use Renew if you need to register a new stock with a new document range. See Renewing a Stock on page 80 for details. Use Adjust if you need to adjust the next document number, for example after a printing problem. See also Adjusting a Stock on page 82.

The Modify function also allows you to remove a stock from a printer and add it to the pre-registered stocks. Note:

You cannot modify pre-registered stocks.

To modify a stock reference, follow these steps: 1. Select a stock reference from the Stocks section in the Maintenance tab. 2. Choose Stock Reference > ~Modify from the menu. The Modify Stock window appears.

3. If you want to return the stock to the list of pre-registered stocks for future use, select the Unallocate Stock check box. Note:

When you check this check box, some other options are disabled.

4. In the Allocate to Printer field, you can change the printer on which the stock is printed. Example: SA0142 5. If you are using ATB stock, select a different bin number from the Bin dropdown list. 6. In the Alert field, enter an alert number of documents if you want to be warned when the stock level is running low. When printing, the system will issue a warning when the number of remaining documents in the printer reaches this alert number. Example: 50 7. In the Restricted to Agent Sign field, enter the ID if only one agent is authorized to handle this stock. Example: 0011AA 8. Click on OK to validate the stock modification, or on Cancel to close the window. The Stocks section in the Maintenance tab is refreshed to reflect the new stock information.

© 2008 Amadeus s.a.s. - All rights reserved

83

Amadeus Selling Platform Ticket and Documents

User Guide

Transferring a Stock You can transfer a stock from one stock reference to another stock reference of the same stock type. Note:

The stock transfer feature is only available if your office ID is set for it.

To transfer a stock, follow these steps: 1. Select a stock reference from the Stocks section in the Maintenance tab. 2. Choose Stock Reference > Transfer from the menu. The Transfer Stock window appears.

3. In the Transfer Stock window, fill in the fields as follows: Stock From the Transfer To drop-down list, select the stock reference to which you want to transfer the current stock. Example: F2. The drop-down list contains the existing stock references with the same stock type as the current stock. If only one stock reference exists, a new stock reference is automatically created. Example: F1 is the only stock reference for OPATB2 tickets. A new stock reference F2 will be available from the dropdown list. Remaining Documents If the selected target stock reference contains unused documents, choose between the following actions: -

Delete if you want to use the remaining documents later on. Deleted documents are removed from the Document Bank but not registered as canceled on the sales report. They can be registered in the Document Bank again at any time.

-

Void if you want to destroy the remaining documents. Voided documents are registered as canceled on the sales report. This information is reported to BSP or ARC. The stock type (OP)ATB is registered as VSCN and (OP)TAT as CANX. Voided documents cannot be registered again.

-

Unallocate if you want to keep the unused documents in the Document Bank and add them to the list of pre-registered stocks.

4. Click on OK to validate the stock transfer, or on Cancel to close the window.

84

Edition 1.0

Chapter 5 Maintenance

The Stocks section in the Maintenance tab is refreshed to reflect the new stock information.

Deleting a Stock You can delete both stock-references and pre-registered stocks from the Document Bank. Note:

Deletion may be restricted to a stock provider.

Deleting a Stock Reference 1. Select a stock reference from the Stocks section in the Maintenance tab. 2. Choose Stock Reference > Delete from the menu. The Delete Stock window appears.

3. From the Remaining Documents section, choose between: -

Delete if you want to use the remaining documents later on. Deleting the remaining documents removes them from the Document Bank but does not register them as canceled on the sales report. They can be registered in the Document Bank again at any time.

-

Void if you want to destroy the remaining documents. Voided documents are registered as canceled on the sales report. This information is reported to BSP or ARC. The stock type (OP)ATB is registered as VSCN and (OP)TAT as CANX. Voided documents cannot be registered again.

4. Click on OK to validate the stock deletion, or on Cancel to close the window. The Stocks section in the Maintenance tab is refreshed to reflect the new stock information.

Deleting a Pre-Registered Stock 1. Select a stock from the Pre-Registered Stocks section in the Maintenance tab. If this section is not displayed, choose Pre-Registered Stocks > Display/Hide from the menu. 2. Choose Pre-Registered Stocks > Delete from the menu. 3. In the warning message that appears, click on Yes to confirm the deletion. The stock is removed from the Pre-Registered Stocks section in the Maintenance tab.

© 2008 Amadeus s.a.s. - All rights reserved

85

Amadeus Selling Platform Ticket and Documents

User Guide

Working with the Print Queue The system automatically creates a print queue for each stock reference. There is one print queue per ticket printer and therefore per stock reference. A print queue contains items like tickets, MCOs and refunds. When you issue documents, for example from the Issuing tab, the corresponding items are automatically sent to the print queue one by one. To display the Print Queue window, select the Maintenance tab from the Ticket and Documents module and choose Tools > Printing Queue from the menu. The Print Queue window shows all documents for a selected stock reference that are waiting to be physically printed on the printer. They are sent one by one from the print queue to the Ticket Delivery Mechanism (TDM), which drives the printing process when you use Amadeus Central Ticketing.

From the Print Queue window, you can perform the following actions: display, start or stop the print queue for a specific stock reference, arrange or delete print queue items and transfer print queue items to another queue.

86

Edition 1.0

Chapter 5 Maintenance

Displaying the Print Queue for a Stock Reference Use the Stock section from the Print Queue window to display the print queue for a specific stock and verify how many items you have sent to print. 1. In the Office ID field, enter the remote Office ID whose print queue you want to display. Example: NCEA12210 By default, your own Office ID is selected. The field is disabled if remote ticketing is not allowed in your office. 2. In the Stock field, enter the stock reference whose print queue you want to display. Example: F2 Alternatively, click on the Document Bank.

to display the list of all stock references currently in

The printer associated to this stock reference is automatically displayed, and the print queue is started.

© 2008 Amadeus s.a.s. - All rights reserved

87

Amadeus Selling Platform Ticket and Documents

User Guide

Starting or Stopping the Print Queue The queue must be started to deliver the ticketing items that are waiting to be printed. By default, the print queues for all stock references are automatically started. To stop or restart the print queue for a specific stock reference, you first have to display it in the Print Queue window, as described in Displaying the Print Queue for a Stock Reference on page 87. The status bar displays the current status of that print queue. You can click on the Stop button to stop it or on the Start button to start it again. When you start the print queue that contains ticketing items, the system automatically: •

Shows the status of the print queue as started.

•

Shows the status of the first item as 'Printing'. The document is removed when the printing is complete.

•

Renumbers the sequence number (rank) for the remaining items that are shown as 'Waiting'.

If you want to stop the delivery of items to the ticket printer, you can manually stop the print queue. If a printer failure is detected, the print queue is stopped automatically. The items stay on the print queue with a waiting status. When you stop a print queue that contains ticketing items, the system automatically:

88

•

Shows the status of the print queue as stopped.

•

Shows the status of all items as waiting.

Edition 1.0

Chapter 5 Maintenance

Reordering Print Queue Items If you want to print the items in a different order, you can reorder them in the print queue. You must stop the print queue before you rearrange items. You can only move one item at a time. 1. Click on the item that you want to move to the top of the queue. 2. Click on

from the toolbar.

Deleting Print Queue Items You can delete one item, a range of items, or all items on a print queue. You must stop the print queue before you can delete items. You can delete a range of items only if they follow each other in the queue. 1. Click on the items that you want to delete. To select all the items in the queue, click on click on . 2. Click on

. To cancel the selections,

from the toolbar.

To place a deleted item back in the queue, for example a ticket, you must retrieve the PNR and re-issue the ticket.

Transferring Print Queue Items to Another Queue If your office has more than one printer, you can transfer items from one print queue to another. You can transfer as many items as you like, provided that the number of items on the target queue does not exceed 100. The items are placed at the bottom of the target queue. Before you can transfer items from one print queue to another, the source and target print queues must be stopped. You can move either one single item, or all items from the source print queue. Use the Transfer section to select the stock reference to which the target print queue belongs. 1. Click on the item that you want to transfer, or click on items.

to select all the

2. In the Transfer section, enter the target stock reference in the To Print Stock Queue field. Example: F2 Alternatively, click on

to display the list of available stock references.

3. Click on Transfer.

© 2008 Amadeus s.a.s. - All rights reserved

89

Amadeus Selling Platform Ticket and Documents

User Guide

Working with the Ticket Delivery Mechanism Between the print queue and the printer is the Ticket Delivery Mechanism (TDM). One item at a time is sent through the TDM. You can display the status of the TDM for each print queue at any time. The TDM display contains information about the item that is currently in the delivery mechanism, a status message, an error message, if applicable, and the possible actions to take to restart the delivery process. If a problem occurs, the TDM stops automatically. The first step to take when a ticket is not printing, or has only partially printed, is to display the TDM. In many cases, you must intervene manually to fix a problem, before you can attempt to restart printing. Use the Ticket Delivery window to: •

Identify where the printing process was stopped and check the properties of the document being issued as well as its status

•

Start and stop the TDM

•

Select an action from the list of proposed solutions

•

Select a different stock reference and display the corresponding TDM

To display the Ticket Delivery window, select the Maintenance tab in the Ticket and Documents module and choose Tools > Ticket Delivery from the menu.

Documents Section You cannot edit this section. The system displays the following information about the document being issued:

90

•

The document type, for example a ticket

•

The record locator of the PNR

•

The passenger name

•

The status of the document, for example to inform you if it has been reported or not in the Document database.

Edition 1.0

Chapter 5 Maintenance

Depending on the status of the TDM, you have to click on Start to relaunch the printing process, or on Stop to manually stop the printing process. Possible Actions Section This section displays one or several possible actions, depending on the printing problem that has been identified. Select an action from the drop-down list, and click on OK to launch the proposed solution. Refer to the table below for explanations on the available actions. Note:

In many cases you must intervene manually to fix a problem, before you can attempt to restart printing. Once you have fixed any physical or hardware problems, click on from the main toolbar to refresh the TDM display and check whether the error messages remain or not. If the problem persists, you must now select one or several recovery actions to print your document. Table: List of Possible Actions

Action

Description

Start TDM

The TDM has been stopped either automatically or manually. When you manually stop the TDM, the printer completes the current ticket but stops before the next one. When you start the TDM, the system checks the Document database to verify whether the item that is currently in the TDM has been reported or not. Although the system reprints the current item from the beginning, it does not report it a second time. In some markets, if it has been reported, the system reuses the same ticket numbers.

Purge TDM

It may be necessary to remove an item from the TDM, for example if you have fixed an issue with the printer and the ticket still does not print. The printing must be stopped to purge the TDM. This action has no impact on the sales report. 1. If the sale has been reported, you must manually cancel the sale because the Document Bank is automatically incremented when the sale is reported. 2. You then retrieve the PNR and reprint the ticket. 3. You must click on Start to open the TDM and start reprinting.

Refresh TDM

The TDM display will be updated with the new information. Alternatively,

Recover Printing

This action is only available to ATB 2-way printers, and when the document has already been reported in the sales report.

you can click on

from the main toolbar.

The system will resume printing from the coupon number you add to the entry. Only one ticket number is involved and you do not have to cancel anything on the sales report. Start Print Queue

The system will automatically open the print queue that was closed. See Working with the Print Queue on page 86.

Renew Stock

You need to allocate new ticket stock to the printer. By selecting this action, the system will display the Document Bank to renew the ticket stock. See Maintenance on page 69 and Renewing a Stock on page 80.

Adjust Stock

Your document may be damaged and you must cancel it. You have to display the document bank to adjust the ticket stock, if there is a discrepancy between the physical stock and the next logical document number to be printed. See Maintenance on page 69 and Adjusting a Stock on page 82. Sometimes, the ticket stock only needs to be repositioned correctly in the printer. In this case, click on Start once you've unloaded and reloaded the stock.

© 2008 Amadeus s.a.s. - All rights reserved

91

Amadeus Selling Platform Ticket and Documents

User Guide

Action

Description

Modify Stock

You have to display the document bank to modify the ticket stock. Sometimes, you only need to change the stock bin. See Maintenance on page 69 and Modifying a Stock on page 83.

Display Query report

The document has been reported in the Document database but not printed. The system will automatically open the query report, where you must cancel the document. Once it is canceled, click on Start to open the TDM again. See also Working with Sales Reports on page 45.

Stock Section Use the Stock section to select another stock reference and display the corresponding TDM. •

In the Office ID field, enter the remote office ID whose TDM you want to display. By default, your own Office ID is selected. The field is disabled if remote ticketing is not allowed in your office. Example: NCEA12210

•

In the Stock field, enter the stock reference whose TDM you want to display. Example: F2 Alternatively, click on the Document Bank.

to display the list of all stock references currently in

The printer associated to this stock reference is automatically displayed. To select another printer, click on

92

.

Edition 1.0

Chapter 5 Maintenance

Troubleshooting with the Dashboard The Dashboard contains all the information you need to troubleshoot the most common problems occurring during the document printing process with the Amadeus Central Ticketing Server (CTS). To display the Dashboard: •

From the Maintenance tab in the Ticket and Documents module, choose Tools > Dashboard from the menu, or

•

Click on the Dashboard button at the bottom of the Maintenance tab.

© 2008 Amadeus s.a.s. - All rights reserved

93

Amadeus Selling Platform Ticket and Documents

User Guide

At the top of the Dashboard window, you select either the stock reference or the printer whose dashboard you want to display. The window is split into the following sections:

Ticket Delivery The Ticket Delivery section shows the printing status of the document currently being printed. The TDM indicates whether the item is printing without any problems and whether or not it has been reported to the document database. If a problem occurs, the TDM stops automatically and an error message is displayed, together with possible actions to solve the problem. Click on

to open the Ticket Delivery Mechanism window.

For more information, refer to Working with the Ticket Delivery Mechanism on page 90.

Queues The Queues section shows all the documents for the selected stock reference that are waiting to be sent to the Ticket Delivery Mechanism for printing. Click on

to open the Print Queue window.

For more information, refer to Working with the Print Queue on page 86.

Stock The Stock section shows printer and document range information about the stock reference currently selected. For more information on stocks, refer to Working with Stocks on page 72. Click on to open the Document Bank window. This window displays the same information and contains the same menu options as the Maintenance tab. See Maintenance on page 69. to renew the stock of a stock reference. See Renewing a Stock on Click on page 80 for details Click on

to adjust the stock. See Adjusting a Stock on page 82 for details.

Sales Reports The Sales Reports section displays the Query report of the current day with all the transactions that have been stored in the document database. These are the transactions that are reported to the BSP or ARC. For more information, refer to Query Report (TJQ) on page 50.

94

Edition 1.0

Index

A Adjust stock, 82 Airline stock provider sales reports, 47 Allocate pre-registered stock, 78 Amadeus Central Ticketing, 3

B Boarding pass issue, 6 issue from PNR, 26

C Car e-voucher issue, 6 issuing options, 24 Close sales period, 67 Consolidate reports, 67 Consolidated Report List (TJL), 66 Create pre-registered stock, 76 Create stock, 75 Create stock reference, 75 Cross reference criterion, 47 Cross-reference report (TJX), 65 CTS, 3 Customize issuing options, 7 sales reports, 47

D Daily report (TJD), 56 Dashboard, 93 Database sales reports, 45 Default settings ticketing, 6 Delete pre-registered stock, 85 print queue items, 89 stock, 85 stock reference, 85 Direct distribution mode, 11 sales reports, 47 Document bank, 69, 72 Document database, 45 Document List window, 29 Documents issue from Issuing tab, 6

© 2008 Amadeus s.a.s. - All rights reserved

issue from PNR, 26

E Electronic ticket copy display, 43 display, 37 display history, 39 force status, 43 issue, 6 issue from PNR, 26 issuing options, 7 print coupons, 42 print display, 43 Electronic ticket display, 37 E-MCO issue, 6 E-ticket copy display, 43 display, 37 display history, 39 force status, 43 full refund, 32 issue, 6 issue from PNR, 26 issuing options, 7 partial refund, 32 print coupons, 42 print display, 43 refund taxes, 35 reinstate, 31 void, 31 E-ticket coupon print, 42 E-ticket display, 37 E-ticket history, 39 E-ticket in direct distribution mode, 11 E-ticket in non-BSP markets, 11 E-ticket itinerary receipt issue, 6 E-ticket receipt issuing options, 12 preview, 12 save to file, 12 E-voucher car issue, 6 issuing options, 24

F Follow-up actions Follow Up tab, 27

95

Amadeus Selling Platform Ticket and Documents

PNR fare element, 28 Query report, 30 Force e-ticket status, 43 Form of Payment report (TJF), 67 Full refund, 32

I Insurance certificate issue, 6 issue from PNR, 26 issuing options, 22 Invoice issue, 6 issue from PNR, 26 issuing options, 16 preview, 16 save to file, 16 Issue at remote location, 25 Issue travel documents from Issuing tab, 6 from PNR, 26 Issuing options car e-voucher, 24 customize, 7 e-ticket, 7 e-ticket receipt, 12 insurance certificate, 22 invoice, 16 itinerary, 20 MCO, 14 ticket, 7 Issuing tab, 5 Item Sales Period report (TJI), 63 Itinerary issue, 6 issue from PNR, 26 issuing options, 20 preview, 20 save to file, 20 ITR issue, 6 issue from PNR, 26

M Maintenance Ticket and Documents, 69 MCO issue, 6 issue from PNR, 26 issuing options, 14 Modify stock, 83

N Net Remit report (TJN), 59

O OPTAT, 74 Original e-ticket, 42

P Paper ticket full refund, 32

96

User Guide

issue, 6 issue from PNR, 26 issuing options, 7 partial refund, 32 refund taxes, 35 reinstate, 31 void, 31 Partial refund, 32 Pre-registered stock allocate, 78 create, 76 delete, 85 explanation, 72 Print options car e-voucher, 24 customize, 7 e-ticket, 7 e-ticket receipt, 12 insurance certificate, 22 invoice, 16 itinerary, 20 MCO, 14 ticket, 7 Print queue display, 87 explanation, 86 start, 88 stop, 88 Print queue items delete, 89 reorder, 89 transfer, 89 Print travel documents at remote location, 25 from Issuing tab, 6 from PNR, 26

Q Query report (TJQ), 50

R Refund full, 32 partial, 32 taxes, 35 Reinstate, 31 Renew stock, 80 Reorder print queue items, 89 Reports, 45

S Sales period manual closure, 67 Sales reports, 45 customize options, 47 display, 46 print, 46 transaction codes, 67 transaction types, 49 Satellite ticket printing, 48 Start print queue, 88 Stock adjust, 82 create, 75 delete, 85

Edition 1.0

Index

explanation, 72 modify, 83 renew, 80 transfer, 84 Stock provider, 48 Stock reference create, 75 delete, 85 explanation, 72 Stock type identifiers, 74 Stop print queue, 88 Summary Sales Period report (TJS), 60

T TAT, 74 Tax refund, 35 TDM, 90 possible actions, 91 Ticket full refund, 32 issue, 6 issue from PNR, 26 issuing options, 7 partial refund, 32 refund taxes, 35 reinstate, 31 void, 31 Ticket and Documents, 3 Ticket Delivery Mechanism explanation, 90 possible actions, 91 Ticketing default settings, 6 Ticketing Follow-Up window, 28

© 2008 Amadeus s.a.s. - All rights reserved

TJD, 56 TJF, 67 TJI, 63 TJL, 66 TJN, 59 TJQ, 50 TJS, 60 TJT, 54 TJX, 65 Transaction codes, 67 Transaction report (TJT), 54 Transaction types, 49 Transfer print queue items, 89 Transfer stock, 84 Travel documents issue from Issuing tab, 6 issue from PNR, 26 Troubleshooting, 93

V Void, 31

X XT tax, 36

Z ZP tax, 36

97