Amadeus Codes

AMADEUS SELLING PLATFORM (AMADEUS VISTA): Amadeus Selling Platform (Vista) offers you a graphical interface to the Amadeus system making it easier for you to sell travel, increase your productivity and focus on delivering great customer service. Designed using the latest web technology, the intuitive graphical interface enables both new and expert users to make the most out of the Amadeus system. Amadeus Vista has been recently renamed Amadeus Selling Platform. All users of version 2.3P200 upwards will see the new name Amadeus Selling Platform in the user interface.

INITIATES AMADEUS SELLING PLATFORM: Click on default

icon on your desktop to browse Amadeus Selling plat form. If home page set by for Amadeus Selling platform, it will open automatically.

You can type at address bar amadeusvista.com To launch your current version of Amadeus Selling Platform (Vista), just click on the left side on LAUNCH AMADEUS SELLING PLATFORM

System initiates Amadeus selling platform application System Response:

________________________________________________________________________________________ Amadeus Qatar W.L .L

-1-

Amadeus Reservation & Ticketing

System Response

SIGN-IN IN GRAPHIC MODE: To sign in to Amadeus, you use a unique code or sign. Your sign created for you by your local security administrator who can grant attributes to your sign that control the functions you allowed to use and the level of security you permitted to have. The security administrator may also set your sign so that you have to enter a password when you sign in. in this case, after entering your password, you sign in with your sign and a duty code. The duty code is part of the security structure in Amadeus.

Fill boxes with your sign-in information

Enter your password in password box

Select at least one work area

Click on

icon to sign-in

________________________________________________________________________________________ Amadeus Qatar W.L .L

-2-

Amadeus Reservation & Ticketing

System Response

Click on

to process the sign-in on graphic page

________________________________________________________________________________________ Amadeus Qatar W.L .L -3Amadeus Reservation & Ticketing

SIGN-IN / SIGN-OUT ON NON-GRAPHIC PAGE Two type of sign modes use in Amadeus are: 1. Sign in to production mode 2. Sign in to training mode

JI JJ

Sign-in in to first available area, enter

JI2345XY/GS

Explanation: JI 2345XY /GS

Sign in transaction code Agent sign Slash followed by the duty code

Duty codes in Amadeus are: AS Agent sell (travel agents only) CE Customer engineer GS General sales agent PD Pre/post departure agent

PR RC SU TR

Programmer Space control Supervisor TTY reject agent

For each terminal, there are six work areas. When agents share a terminal, each agent can work independently in a different area. When only one agent uses a terminal, that Agent can use all six-work areas. The areas are identified as A, B, C, D, E, and F.

Options to Sign-In in Production - JI Sign-in entry to the first available area: Sign-in to work area A : Sign-in to multiple areas: Sign-in to all work area: Sign-in with password Display the status of work areas: Re-display the Sign-in message:

JI 0000AA / GS JI A 0000AA / GS JI A/B/D/F0000AA / GS JI * 0000AA / GS JI 0000AA/GS – amadeus1 JD JB

Options to Sign-in Practice Training Sign-in to Practice Training:

JJ0000AA / GS

If you have a PNR displayed in a particular area, the system displays the message PNR Present – please finish or ignore. You must ignore or end transacts the PNR before you can sign out. The Amadeus system scans all signed-in terminals at 120-minute intervals. If you have not performed a transaction on your terminal within the last 120 minutes, the terminal automatically signed out.

Options to Sign-out – JO Sign-out of the current active area: Sign-out of the specific area: Sign-out of multiple work areas, with the same agent: Sign-out of all work areas:

JO JO B JOA/C/F JO *

________________________________________________________________________________________ Amadeus Qatar W.L .L -4Amadeus Reservation & Ticketing

Move between Areas: When you sign in to more than one area, you can move from one to another by entering JM Followed by the work area you want to Move to. For example: JMB If you want to move to another area where more than one agent signed in to the same Terminal, enter JM and the last two letters of your sign. For example: JMXY

Options to Move the work areas – JM / JX Sign in to another work area: Move to a specific work area: Move to a work area by agent Sign: Suspend a work area temporarily:

JX C JM B JM AA JS

To display Status of the work areas of Sign-In, Enter: JD

System Response: 5897400E

DOHQR2900

PSEUDO CITY : AGY

AREA TM MOD SG/DT.LG TIME QCAT ACT.Q STATUS B-IN TRN AA/SU.EN 24 SIGNED A-OUT 02M PRD AA/SU.EN 24 SIGNED C NOT SIGNED D NOT SIGNED E NOT SIGNED F NOT SIGNED

Explanation 5897400E DOHQR2900 AGY TM MOD SG DT LG TIME QCAT ACT Q Status Name

NAME

Terminal number Office id Pseudo city code as a travel agency Time since last transaction in this area Mode- PRD for production, or TRN for practice training Last two characters of agent sign Duty code Language code System time display (24:24hr clock)(12:12hr clock) Queue category used for agent sign sortation Active queue Active category Status of Sign-in Name of the first passenger entered in the PNR. (This may be Different from the first passenger name displayed in the PNR)

________________________________________________________________________________________ Amadeus Qatar W.L .L -5Amadeus Reservation & Ticketing

OFFICE PROFILE - PV Every Amadeus terminal is associated to an office id. The office id structured as follows:

DOHQR2900 Explanation: DOH

City or airport code for terminal location

QR

Corporate code for airline, travel agency, hotel, car, etc…

2

Corporate qualifier code as travel agency 0 - System user airlines 1 - Participating airlines 2,3- Travel agencies 4 - Hotel provider 5 - Car provider

900

6 7 8 9

- Tour provider - Surface provider - Other provider - Wholesaler

Office number

The office profile is the security record, which controls many functional features at office level. An office profile record attached to each existing office id. Many transactions check the office Profile for security reasons. To display your own office profile, enter: PV To display the office profile for another office, enter: PV / DOHQR2120 (Office Id)

or

PV / 65209896 (IATA Number)

“ANC” field of the office profile indicates the office has CIP`s to issue tickets as net Remittance.

________________________________________________________________________________________ Amadeus Qatar W.L .L -6Amadeus Reservation & Ticketing

Exercise Note: Verify that you are not signed to any area

1) How do you Sign- in production Area B/D and F?

2) How do you Move to Area D?

3) Display Your Work status, which area is in first place?

4) Write down your office ID (Training Room).

5) What is your Terminal Address (Training Room)?

6) Which duty code are you working with?

7) How do you re-display the daily Sign-in message?

8) Describe the different components of an office Identification (DOHQR2900).

________________________________________________________________________________________ Amadeus Qatar W.L .L -7Amadeus Reservation & Ticketing

9) What is the Telephone Number for office DOHQR2120?

10) How do you Sign-in Practice Training in the first available area?

11) How do you Sign-Out From current work area?

12) How do you Sign-in production for all the areas?

13) How do you Sing-out from Area E?

14) How do you Sing-out from all area in one entry?

________________________________________________________________________________________ Amadeus Qatar W.L .L -8Amadeus Reservation & Ticketing

Answers & Suggested Entries 1) JIB/D/Fnnnnaa/SU (nnnn = Numeric, aa= Alphabets) 2) JMD 3) JD – Area B is first place 4) PV – DOHQR2900 5) JD (ABB........... or 58…….) 6) JD (SU =Supervisor or GS=General Sales Agent) 7) JB 8) City Code + Corporate Code + Corporate Qualifier + Office Number 9) PV/DOHQR2120

(PHO =Field of the Profile)

10) JJ nnnnaa / SU

(nnnn = 4 Numeric , aa= 2 Alphabets) JJ0001AA/SU

11) JO 12) JI* nnnnaa/SU

(nnnn = 4 Numeric, aa= 2 Alphabets) JI*0001AA/SU

13) JOE 14) JO*

________________________________________________________________________________________ Amadeus Qatar W.L .L -9Amadeus Reservation & Ticketing

AMADEUS HELP Online help contains a detailed description of all the entries that used in the Amadeus central system. Online help intended to provide you with the most up to-date support in the use of The Amadeus central system. The information it contains immediately updated as soon as functional enhancement made to the system. You can display help Information any time, even before you sign in to the system, by entering: HELP or HE You can also access help in the following ways: - By Subject index - By Transaction code - By Quick path The main subject index provides quick paths to various subjects. For example, the fares subject Contains over 20 pages dealing with various aspects of fares. To access the index for the "Fares” Subject, enter: HE FARES The index provides a list of all the pages contained in that subject, and how to get each page. For Example, to go to the introduction Page, enter: GP INT You can display help on every transaction code used in the Amadeus system. To request help for a Transaction, enter HE (transaction code) For example: HE FQD To access help pages, you have a choice of quick path entries, which all begin with: HE You can find some of these quick paths listed in the main help index, or in the alphabetical index, or within a page. For example, the quick Paths that can be used to access help on ticketing are: HE TICKETING HE TICKET HE TIC If you make a mistake in an entry, the system displays an error message. If this happens, you can Display online help for the transaction Code that you entered incorrectly by entering: HE/ If your error involves a multiple element entry, Amadeus displays the help page for the first Transaction code used in the Entry. The information in a help page usually begins with an example of the basic entry you can use for that application.

A table of contents follows which lists the sections in the page and indicates how to display them. For example, to move to the section starting on line 106, enter: MS106

Options for Help Pages – HE Help on Help : Help index by letter: Help on a specific transaction: Help on a specific topic: Step-by-step instruction for common tasks: Help on the last transaction entered: List of updates to online help:

HE HE HE A HE NM HE PNR NAME HE STEPS HE/ HE UPDATES

________________________________________________________________________________________ Amadeus Qatar W.L .L - 10 Amadeus Reservation & Ticketing

AMADEUS INFORMATION SYSTEM - AIS AIS are a central source of reference information available to all Amadeus users. Amadeus, others by External providers, update some parts of AIS. You can display AIS pages at any time, even when you not signed into Amadeus. If you are working in Amadeus, you can display AIS and then return to your previous activity. You can move to the page you want to display by using special short commands called quick paths. For example, to access the Qatar Airways page enters: GG AIR QR To display main index of AIS topic enter: GG AIS

Options to Display Amadeus Information Pages Display main topic list: Airline in Amadeus: Access Level: Airline in Amadeus: Function Levels: List of carriers with origin country: Amadeus functions supported by a specific airline: List of airline having their own AIS pages: Information provided by a specific airline: Airline's city information: Information about Amadeus Cars: Information on a specific car company: Information about Amadeus Hotels: Information on a specific hotel chain: Product announcements in Amadeus: Weather forecast for a specific city: Information on specific Airport: Information on a specific country: Information from a specific Amadeus ACO: Information on Amadeus Input & Output codes:

GG AIS GG PCAL ACC GG PCAL FUN GG PCAL AIR GG PCA LH GG AIR AIS GG AIR QR GG AIR LH NYC GG CAR GG CAR ZI GG HTL GG HTL SI GG NEWS GG WEA JNB GG APT CDG GG COU QA GG AMA QA GG CODE

________________________________________________________________________________________ Amadeus Qatar W.L .L - 11 Amadeus Reservation & Ticketing

Exercise 1) What is the category, the subject and the page in following transaction: GGAIREKBAGS?

2) On the day of your departure, can you leave your suitcase at the airport for a few hours and go to Nice (NCE) city by bus?

3) What is the weather like in Tokyo (TYO) for this week?

4) What is the entry to find out Participating carrier in Amadeus, for example Gulf Air (GF)?

5) What is the entry to find out Amadeus Qatar (QA) AIS pages?

6) How do you find out Country 2-letters ISO codes?

________________________________________________________________________________________ Amadeus Qatar W.L .L - 12 Amadeus Reservation & Ticketing

Answers & Suggested Entries 1) GG AIR EK – BAGS –

Transaction Code Category Subject Page

2) GGAPTNCE GP4 for check the Facilities GP5 for check Surface Transportation 3) GGWEATYO 4) GGPCAGF 5) GGAMAQA 6) DC Country Name

or

GGCOUA

(A= First Letter of country Name)

________________________________________________________________________________________ Amadeus Qatar W.L .L - 13 Amadeus Reservation & Ticketing

ENCODING AND DECODING Amadeus uses codes to represent locations, companies, and equipment in the entries you use in Amadeus and the displays that are Returned to you .Therefore you need to be able to interpret the Codes you see and use. The encode and decode transactions allow you to: 1- Display the code for a full name that you enter 2- Display the full name for a code that you enter 3- In some cases, display a full list of codes You can encode and decode: Locations (Countries, Cities, States) Companies (Airlines, Cars, Hotels, Rail) Equipment (Cars, Aircraft) To Encode an IATA Name:

DAN (IATA Name)

Examples:

DAN London DAN Heathrow

To Decode an IATA Code:

DAC (IATA Code)

Examples:

DAC LON DAC LHR

With 'DAN' (but not 'DAC') you can restrict the display by: 1- Country code or country / state code. 2- Location type, as defined in the legend on DAN displays (A:ARPT B:BUS C:CITY, Etc)

Options to Find Encode and Decode Encode for Location: Encode/Decode a country: Encode/Decode a state: Encode/Decode an airline: Encode/Decode an aircraft: Encode/Decode a Hotel: Encode/Decode a car company: Decode City/Airport from three letters code: List all Airports for City: Decode an airline 2 letter code: Decode an airline number: List the states for a country: Nearest Ten Airports Location start with letter ‘’A’’ in a country

DAN RIYADH DC QATAR DNS WASHINGTON DNA EMIRATES DNE 747 DNH MARRIOTT DNC AVIS DAC LAX DB NYC DNA GF DNA 072 DNS US DAN CHICAGO/N DANA /FR

________________________________________________________________________________________ Amadeus Qatar W.L .L - 14 Amadeus Reservation & Ticketing

CONVERSION You can add, multiply, subtract, and divide, as follows: To Do This Symbol Example Add ; DF120;25 Subtract DF30-20 Multiply * DF30*3 Divide / DF20/2 You can calculate the base fare, total fare, or sales tax by adding a percentage to the base fare, or subtracting a percentage from the total. For both adding and subtracting, the entry is the same: DF370P10 You can use the DD transaction as: A calendar: To display days of the week, dates, and the number of days between different dates. A clock:

To display the time at different locations, time differences, and elapsed Flight times.

To display the day of the week for a specific date in the current year, enter, for example: DD31DEC System response: MON31DEC07 To display the day of the week for a specific date in another year, specify the year, enter: DD 02FEB 05 System response: WED02FEB05 To display the system date, enter: DD System response: System Time is 0946/0946A on THU15MAR07 You can display the following times: 1- The current time for anywhere in the world 2- The time difference between any two locations 3- The time in one city relative to another 4- The elapsed flying time between two cities Current time in another city and difference between that city and your own, enter: DD LON Time in another city compared to a specified time to another city, enter: DDLON1800/NYC To display the elapsed flying time between two cities, enter for example: DDPAR1335/LAX1720 Explanation: DD PAR 1335 / LAX 1720

Transaction code Code for city of departure Departure time Separator Code for city of arrival Arrival time

________________________________________________________________________________________ Amadeus Qatar W.L .L - 15 Amadeus Reservation & Ticketing

To display the date for a specific city, enter, for example: DD SYD System response: SYD Time Is 2049/ 849P on FRI16MAR07 SYD is 10HRS 00MIN Later To display a date a specified number of days after a given date, enter, for example: DD25JAN/30 System response: SAT24FEB07 To display a date a specified number of days before a given date, enter, for example: DD25FEB/- 30 System response: FRI26JAN07 You can combine the last two entry types to calculate a series of dates before and/or after the Specified date. For example, enter: DD18FEB/-7/7/30 System response: SUN11FEB06/SUN25NOV06/TUE20MAR06 To display the number of days between two dates, enter, for example: DD14JUL/25DEC System response: 164

Options Calculate Percentage: Calculate time Difference between two Cities: Time for Specific City: Compare Two Cities Time: Number of Days after Date: Number of Days before Date: Day of the week for the Date:

DF 950 P 10 DD PAR/NYC DD SYD DDNYC1800/LON DD12DEC/27 DD12DEC/-14 DD25DEC

________________________________________________________________________________________ Amadeus Qatar W.L .L - 16 Amadeus Reservation & Ticketing

Exercise 1) How many cities in the World called London?

2) How many cities in the world are having an airport called London?

3) How many Airports in London (LON) city?

4) Display all cities having an airport and called Paris in the USA?

5) If you want to go to Washington DC in the US, which code are you going to use to request a flight availability display?

6) If you want to go to Antibes, in which airport do you need to land?

7) What is the local currency code for South Africa?

8) What is the name of the state SK in Canada?

9) What is the name and the country of origin of airline B2?

________________________________________________________________________________________ Amadeus Qatar W.L .L - 17 Amadeus Reservation & Ticketing

Answers & Suggested Entries 1) DAN LONDON and DAN LONDON/S ( Total 8) 2) DAN LONDON/A (Total 2) 3) DAC LON (Total 6) 4) DAN PARIS/US 5) DAN WASHINGTON (WAS =City Code) 6) DAN ANTIBES Than DAN ANTIBES/S (Nice is Closet Airport) 7) DC SOUTH AFRICA (ZAR is South Africa Rand) 8) DNS CASK (2Letter Country Code & 2 Letter State Code) 9) DNAB2 ( Belavia) Than GGPCALAIRB (Belarus is Country)

________________________________________________________________________________________ Amadeus Qatar W.L .L - 18 Amadeus Reservation & Ticketing

Exercise

1) If Fare of QAR 950.00 includes a 10% tax, what is the base fare amount?

2) On which day of the week falls your Birthday this year?

3) Your customer is flying on Dcember15TH. You need to issue the ticket at least 10 days in advance and fare allows a maximum stay of 45 days. Before which date do you need to issue the ticket and book the Return flight?

4) When it is 18h00 in Tokyo (TYO), what time is it in Miami (MIA), what is the time difference between both cities?

5) If you rent a car in the US, the maximum speed authorized on a motorway is 55 Miles an hour. How many kilometers an hour is this?

6) In France, in May, the Temperature is around 20 degrees Celsius. To how many Fahrenheit does, this corresponds.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 19 Amadeus Reservation & Ticketing

Answers & Suggested Entries 1) DF 950 P 10 2) DD ddmmm (dd = 2 Numeric Date, mmm=3 Alphabets of Month) 3) DD15DEC/-10/45 4) DDTYO1800/MIA 5) DKMK55 6) DKCF20

________________________________________________________________________________________ Amadeus Qatar W.L .L - 20 Amadeus Reservation & Ticketing

AMADEUS AIR Amadeus Air provides airline Schedule and availability information for flight that have seats available for sale. Availability and schedule displays contain flights for airlines that have a sales agreement with Amadeus.

Airlines can have the following access levels with Amadeus:

/

Amadeus access: both Amadeus access update and Amadeus access sell.

:

Amadeus Access Update: provides real-time schedule updates and, when Numeric Availability' is supported, last Availability from Amadeus principal displays.

.

Amadeus Access Sell: fully secured sale (HK) for each seat.

*

Direct Access: real-time link to airline system to display accurate availability

(Blank) Standard Access: flight availability and schedules updated weekly. Message sent to Airline at end of transaction.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 21 Amadeus Reservation & Ticketing

AVAILABILITY: An Amadeus availability display shows all flights with at least one seat available for sale or Waitlist, for all airlines, which have sales agreement with Amadeus. Based on the transaction code and parameters you use to request the display.

SCHEDULE: An Amadeus schedule display shows all flights operated by all airlines who submit schedule Information to Amadeus, for airlines that have a sales agreement with Amadeus, availability status codes shown for each class of service, regardless of whether seats are Available, availability Status codes are shown for each class of service, regardless of whether seats are available. The schedule display also shown flown flights availability and schedule displays include flights up To 361days in the future (less for some airlines) And up to 3 days in the past are stored in the system. Flights in the past are shown in an availability display without availability status Codes. Transaction code for a neutral availability (AN) or neutral schedule (SN) display. To request A different type of display, replace AN or SN with any of the following: AA or SA For A display by arrival time AD or SD For A display by departure time AE or SE For A display by elapsed travel time

BY NEUTRAL DISPLAY: A neutral display (AN or SN) shows flights departing up to one hour before the departure time you specify. If you do not specify A time, the display includes flights departing up to one hour before The current time (for the current date) or flights departing from 0000 (midnight) on The day of departure (for a future date).

BY DEPARTURE TIME DISPLAY: A display by departure time (AD or SD) shows flights in order of departure and starts with flights departing up to one hour before the time you specify. If you do not specify a time, the display starts with flights departing up to one hour before the current time (for the current date) or flights departing from 0000 (mid night) on the day of departure (for a future date).

BY ARRIVAL TIME DISPLAY: A display by arrival time (AA or SA) shows flights in order of arrival and starts with flights arriving up To one hour before the time you specify. If you do not specify a time, the display starts with flights arriving up one hour before the current time (for the current date) or flights arriving from 0000 (Mid night) on the day of arrival (for a future date).

________________________________________________________________________________________ Amadeus Qatar W.L .L - 22 Amadeus Reservation & Ticketing

BY ELAPSED TRAVEL TIME DISPLAY: A display by elapsed travel time (AE or SE) shows flights in the order determined by the following calculation: the actual elapsed flight Time (including stopover and connecting time) plus the time between the departure time you specify and the actual departure time of the flight. For example: Assuming you specify a departure time of 1600, the following table shows the order in which four flights would appear on the availability or schedule display. -----------------------------------------------------------------------! Flight ! Elapsed ! Elapsed time ! Display ! ! Departs ! Flight time ! From 1600 ! Order ! -------------------------------------------------------------------------------! 1630 ! 5hrs 45min ! 6hrs 15min ! Second ! ! 1700 ! 5hrs ! 6hrs ! First ! ! 1800 ! 4hrs 30min ! 6hrs 30min ! Third ! ! 1900 ! 4hrs ! 7hrs ! Fourth ! ---------------------------------------------------------------------------------

The order of flights described below applies to all types of availability and schedule display for European Union regulations except USA. 1. Non-stop flights, by departure time (earliest to latest) 2. Direct flights, by elapsed flight time (shortest to longest) 3. Flights with an equipment change en route and connections by elapsed flight time Two and three segment connections, online connections, and interline connections are not sorted. European Union regulations apply in most Amadeus market except the US ACO.

OPTIONS: To request an availability or schedule display For One-way routing, enter for example:

AN 11JUL DOHDXB SN 11JUL DOHDXB For Specific Time, Enter for Example: AN 11JUL DOHDXB 0900 SN 11JUL DOHDXB 0900 For Specific Carrier, Enter for Example AN 11JUL DOHDXB / A QR SN 11JUL DOHDXB / A QR For Specific Class, Enter for Example: AN 11JUL DOHDXB / C F SN 11JUL DOHDXB / C F For Specific Cabin, Enter for Example: AN 11JUL DOHDXB / K F SN 11JUL DOHDXB / K F For Specific Transit point (Via), Enter for Example: AN 11JUL DOHDXB / X AUH SN 11JUL DOHDXB / X AUH One or more than one option combination, Enter for Example: AN 11JUL DOHDXB 0900/ X AUH / A GF / C F SN 11JUL DOHDXB 0900/ X AUH / A GF / C F

________________________________________________________________________________________ Amadeus Qatar W.L .L - 23 Amadeus Reservation & Ticketing

Direct Access Direct access provides you with direct access to the reservation systems of major airlines. Using standard Amadeus entries, you can obtain current information on availability of seats through a real Time link between Amadeus and the airline. By accessing the airline's reservation system directly, you can see the last seat available on a flight, without the airline rejecting the booking after end transaction. Flights can sold even if they are on request, or show a waitlist status on other types of Amadeus display. You can see up to maximum of 26 classes of service in a direct access display. All Amadeus users can directly access the inventory systems of the Airlines that have a direct access agreement with Amadeus. Link between Amadeus and the airline inventory system for 3-minutes only. When you know that the airline has a direct access agreement with Amadeus, enter the number 1 Followed by the two-letter airline code. You can only use the availability-by-departure time (AD) Transaction code. Enter, for example: 1EKAD12SEPDOHDXB or Display Amadeus availability and apply change entry for specific line number of airline required. For example EK846 on line number 4 of Amadeus Display Screen, Enter: ACL4

System Response: 21

EK842

F9 Y9 B9 Q9 K9 V9 T9 H9 S9 22 EK844 F9 Y9 B9 Q9 K9 V9 T9 H9 S9 Direct Access Availability Starts with Line 21

DOH DXB 0940

0940

0 777

DOH DXB 1300

1300

0 777

Scrolling entries used to request additional displays within the same period of availability or schedule display. MD or MB Moves To A Subsequent Screen MU or MT Moves To A Preceding Screen MD Move Down MB Move Bottom MU Move Up MT Move Top MN Moves Next Day MY Moves Previous Day MPAN Redisplay Last Availability cleared Screen MPSN Redisplay Last Schedule Cleared Screen Modifications to a current display can made by entering the transaction code for change – AC (availability change) or SC (schedule change) combined with the new information for the area to be modified. Multiple changes can combined in a single transaction, If they entered in the following sequence: Date Period AC 15JUN or SC 15JUN Only Origin City AC MUC or SC MUC Only Destination City AC //MIL or SC//MIL City Pair AC MUCMIL or SC MUCMIL Specific Carrier AC /AEK or SC /AEK After 2 Days AC 2 or SC 2 Before 3 Days AC -3 or SC -3

________________________________________________________________________________________ Amadeus Qatar W.L .L - 24 Amadeus Reservation & Ticketing

TIMETABLE Timetable displays can request using the following transaction codes: TA TD TE TN

By Arrival Time Order By Departure Time Order By Elapsed Time Order By Neutral Order

Options: Weekly timetable Weekly timetable from specific date Weekly timetable for specific carrier

TNDOHCAS TN01JULDOHCAS TNDOHCAS/AQR

FLIGHT INFORMATION: FLIFO is flight information stored and displayed in Amadeus. It provides the most up-to-date planned and operational information about a particular flight both before and after departure. The information available in FLIFO provided to Amadeus by the airline. Flight information is available for airlines that have a sales agreement with Amadeus. If you request FLIFO for a flight operated by another Airline, the system displays an error message telling you that flight information is not available. You can display FLIFO by specifying the flight number, or with short-cut entries from the PNR, Availability, or Schedule displays. This entry used to display the latest known operational details of the flight. To request flight information for a specific flight today, enter, for example: DO QR620 For a specific date, enter for example: DO QR620/12JUL

Options: From availability / schedule displayed: From PNR segment: By Flight Information

DO2 DO2 DOBA124/12JAN

________________________________________________________________________________________ Amadeus Qatar W.L .L - 25 Amadeus Reservation & Ticketing

EXERCISE 1) What are the two main differences between an availability display and a schedule display?

2) What is the entry to display all Non-participating carriers between Chicago (CHI) and Detroit (DTT) on December 12th?

3) The flights in Amadeus display always ranked in a specific order For European Union Display. What is it?

4) How long does it take before you loose the link with an airline's own system after having requested a Direct Access display?

5) Where can you find information about the frequency of flights for a given city pair?

6) Give the Amadeus short-cut entry to perform the following requests: (a) Change AN display to request GF flights only. (b) Change AN display to request Return Flight 3 Days later

7) Where can we find information about the type of meal served by Class of service?

8) Do you see last-seat availability on the display shown below? Where? Which other screen would you look at to find out the access levels supported by GF? 1 GF 531 F7 A7 J7 C7 Y7 H7 K7 / DOH BAH M7 L7 Q7 V7 X7

0900

0940 0.320

0:40

________________________________________________________________________________________ Amadeus Qatar W.L .L - 26 Amadeus Reservation & Ticketing

Answers & Suggested Entries 1) In a Schedule display you find fully booked flight and classes you can also find Airline with no sales agreement with Amadeus if you specify option/AXX (XX= airline code) or /AYY in the end of your entry. 2) SN12DECCHIDTT/AYY 3) To comply with Non-Stop Flights Direct Flights Connections Flights 4) 3 Minutes (Airline inventory allow protocol to protocol link) 5) In a Time Table Display (TN) 6) (a) AC/AGF (b) ACR3 7) In a flight information Display (DO) 8) Yes, There is a “/ ” before the departure city. The other Screen get the information about the GF level of access is (GGPCAGF)

________________________________________________________________________________________ Amadeus Qatar W.L .L - 27 Amadeus Reservation & Ticketing

PASSENGER NAME RECORD (PNR) A passenger name record (PNR) contains the details of a passenger's reservation, and other information related to passenger’s trip. Each PNR consists of a collection of information items called elements. A PNR can contain a maximum of 999 elements but it must contain the following five mandatory elements: - Name element a passenger name - Itinerary element

a booking for a flight or other service

- Contact element

a telephone number, or contact information for the person making the booking

- Ticketing element

an indication of the arrangements for issuing a ticket for the Booking

- Received from element

The Name of the person who has mad the booking

After you have entered the five mandatory elements, you can use an end transaction entry to file the record in The Amadeus central system. When a PNR filed in the system, it assigned a six- character code called a record locator, which you can use to retrieve The PNR

NAME: The Name Entry Is Used: - To Insert Names for Individual Passengers into A PNR during Creation - To Add Individual Name Elements for a Group At least one name element is mandatory for the creation of a PNR.

1 - Single Passenger To enter a name element for a single passenger, you enter the transaction code NM followed by followed by the passenger's surname, a slash, and the given name or initial. You can also add a title, preceded by a space. NM1ALNASSAR/JAFFER MR

Response: 1. ALNASSAR/JAFFER MR Note: The surname must contain a minimum of two characters and can contain up to 59 Characters. The system uses the passenger type codes for pricing and creates OSI or SSR elements that identify the status of certain passengers. In general, you can enter only one type code per passenger. The exceptions are the infant and id codes, which you can combine with other type codes. You enter the passenger type code between parentheses immediately after the first name or title.

Here is an Example Entry: NM1JONES/TOM(YTH) The passenger type code YTH indicates that the passenger is a youth. ________________________________________________________________________________________ Amadeus Qatar W.L .L - 28 Amadeus Reservation & Ticketing

For child passengers between the ages of 2 and 11, you must use the type code CHD. When you enter CHD, the system generates an SSR element to inform the airline that the passenger is a child and is to treated accordingly, enter, For example: NM1ALEMADI/YASIN(CHD/01JAN03)

Response: 1. ALEMADI/YASIN(CHD) 2 SSR CHLD LH HK1 01JAN03

Multiple Passengers with Same Surname: If several passengers with the same surname are travelling together, then you only need to enter the surname once. This is useful for Family parties, etc. Enter NM followed by the number of passengers sharing the surname, followed by a slash and the given name and title of each Passenger, with each passenger separated by a slash. For example, enter: NM3ALNASSAR/JAFFER MR/MARIYUM MRS/NOORA MISS

Response: 1.ALNASSAR/JAFFER MR

2.ALNASSAR/MARIYUM MRS

3.ALNASSAR/NOORA MISS

Multiple Passengers with Different Surnames: Multiple surnames, with the individual passenger name for each, can enter in a single entry. The transaction code NM required only at the beginning of the entry or we can enter multiple surnames with using in the end of every title. Entry: NM1ALSAAD/BADER MR1ALNASSAR/JAFFER MR or NM1ALSAAD/BADER MR;NM1ALNASSAR/JAFFER MR Response: 1.ALNASSAR/JAFFER MR

2.ALSAAD/BADER MR

Passenger with Infant: There is a special passenger type code (INF) for infants travelling with an adult passenger. This type code is exceptional as it entered with the accompanying adult passenger.

1- Infant with Same Family Name: Entry: NM1ALEMADI/NOORA MRS(INF/ NASREEN/16JAN06)

Response: 1.ALEMADI/NOORA MRS(INF/NASREEN/16JAN06) 3 SSR INFT QR NN1 ALEMADI/NASREEN 16JAN06/S2

________________________________________________________________________________________ Amadeus Qatar W.L .L - 29 Amadeus Reservation & Ticketing

2- Infant with Different Family Name: Entry: NM1ALEMADI/NOORA MRS(INFALNASSAR/NASREEN/16JAN06)

Response: 1.ALEMADI/NOORA MRS(INFALNASSAR/NASREEN/16JAN06) 3 SSR INFT QR NN1 ALNASSAR/NASREEN 16JAN06/S2

Options: Single Passenger: Multi Passengers, same surname: Multi Passengers, different Surname: Child Passenger: Infant, same surname as Adult: Infant, different surname as Adult:

NM1ALKULAIFI/ALI MR NM2ALKULAIFI/ALI MR/NORA MRS NM1ALKULAIFI/ALIMR;NM1ALKULAIFI/NORSMRS NM1ALKULAIFI/JAFFER MR (CHD/16JAN03) NM1ALKULAIFI /NORA MRS (INF/NASIR/16JAN06) NM1ALKULAIFI/NORAMRS (INFALNAIMI/NASIR/16JAN06)

SELL: An itinerary element can be a flight, hotel, car or ground transportation element. Each individual itinerary element called segment. A PNR can contain up to99 itinerary elements in the PNR, the itinerary element follows the Name, and is number consecutively. - Direct sell (long entry) - Sell from availability (short entry) Each time you make a sell entry, the system displays the response as an element in the PNR with the appropriate action code for the Airline’s sales agreement with Amadeus. When you know all the details for a specific flight, you can book a seat using a long sell entry. A long sell entry called a direct sell entry. The long sell entry does not refer to availability, schedule. SSQR001B10DECDOHLHR4, or SSQR001B10DECDOHLHRNN4 Explanation: SS QR001 B 10DEC DOHLHR 4 or NN4

Segment Sell Transaction Code Airline Code and Flight Number Class of Service Departure Date Origin and Destination Airport Codes Number of Seats Requested

________________________________________________________________________________________ Amadeus Qatar W.L .L - 30 Amadeus Reservation & Ticketing

When you have availability or schedule display on your screen, you can make a short Sell segment entry directly from the display. The availability display below illustrates the short sell Entry: ** AMADEUS AVAILABILITY - AN ** LHR HEATHROW.GB ** ** IC/HI/CP ** ** GR8 RATES AT SELECTED LONDON HOTELS ** ** ** ALL RATES IN GBP*PER ROOM/PER NIGHT ** >GGHTL6CNEWS 1

QR 005

2

QR 001

F6 A5 J9 D9 I0 Y9 B9 /DOH LHR 3 L9 Q9 K9 T9 V9 W9 H0 F9 A9 J9 D9 I0 Y9 B9 /DOH LHR 3 L9 Q9 K9 T9 V9 W0 H0

98 SU 12DEC 0000

1150

1640

0/332

1300

1750

0/332

7:50 7:50

To sell one F class seat for QR001, Enter: SS1F2 Explanation:

SS 1 F 2

Segment Sell Transaction Code Number of Seats Class of Service Availability or Schedule Line Number

Here are some examples of entries you can make when you want to book connecting flight in a different class of service: 1- Book 3 seats in M class on the first segment and C class on the second segment, both segments on line 4 of availability display, Enter: SS3MC4 2- Book 3 seats in M class on the first segment, C class on the second segment and F class for third segment, all segments on line 4 of an availability Display, Enter: SS3MCF4

CONTACT - AP A PNR must include a contact element (to indicate where passengers can contacted) before you make an end of transaction during PNR creation or after PNR retrieval. Every passenger in the PNR must covered by a contact element. A PNR can contain a maximum Of 127 contact elements & the contact element consists of the transaction code AP, followed by 1-90 characters of free-flow text. For example, enter: AP DOH 4667579 – H

Explanation: AP DOH 4667579 -H

Contact Transaction Code City code of the Telephone Number Telephone Number Dash, followed by the telephone location indicator

In addition to telephone contact elements, you can enter e-mail contact elements. For e-mail: APE- [email protected]

________________________________________________________________________________________ Amadeus Qatar W.L .L - 31 Amadeus Reservation & Ticketing

TICKET ARRANGEMENT: A ticketing arrangement element, also referred to as a TK element must be included in the PNR to indicate the status of the ticket Issuance for all passengers in the PNR. The ticket arrangement element must be present in a newly created or retrieved PNR before end of transaction is accepted by the system. The maximum number of active ticketing arrangement elements for each PNR is 127. Basic entry for ticket arrangement: TKOK Where TK is transaction code for ticket arrangement OK

Tickets has been issued (no queue placement)

TL

Ticket time limit is used to request ticket issuance on a specific date and time, and In your office. Automatic queue placement to queue 8, Category C1.

XL

This identifier enables the itinerary automatically cancel when the date entered in the TK Element reached. THE system automatically cancels the Itinerary (XI) and ends transaction (ET). The cancellation takes place at local date and time.

RECEIVED FROM: The received from (RF) element indicates who has instructed you to make or update a reservation. The RF Element is mandatory. After you create or modify a PNR, you cannot file the PNR unless an RF element is Present. The RF element only appears in the PNR during the current session and recorded in PNR history when the PNR filed at the end of transaction. The basic received from entry consists of the transaction code RF followed by the name of the responsible person. You can enter the name in any format. The RF element can contain a maximum of 69 characters, including spaces. Basic Entry for Received From: RF MR ALNASSAR Explanation: RF MR ALNASSAR

Received from transaction code Free flow text

________________________________________________________________________________________ Amadeus Qatar W.L .L - 32 Amadeus Reservation & Ticketing

END TRANSACTION: When you have entered the five mandatory elements to create a PNR, you must end transaction to the record in the system. To file and close the PNR, enter: ET

System Response: END OF TRANSACTION COMPLETE - (6- Character Record Locator) To end transaction and redisplay the PNR on your screen, enter: ER With one entry, you can end transaction and change advice codes in the PNR. This entry changes advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements. Elements that contain the codes NO, UN, and UC are transferred to the history section of the PNR. In addition, associated elements, such as the FA or FB element, updated or removed from the PNR as appropriate. Enter: ETK With one entry, you can end transaction and change advice codes, and redisplay the PNR. This entry changes advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements. Elements that contain the codes NO, UN, And UC transferred to the history section of the PNR. In addition, associated Elements, such as the FA or FB element, updated or removed From the PNR as appropriate. Enter: ERK

Note: Please cancel all ‘’HX’’ segments from the Amadeus PNR. If failed to remove ‘’HX’’ segments from the PNR, airline may raised ADM’S to travel agency. IGNORE: The ignore entry disregards all entries made during the current PNR session. During PNR creation, the ignore entry removes any record of the PNR from the system. Any entries that are on the screen remain until the screen cleared. Basic Entry: IG

System Response: -IGNORED-IGNORED-ABC123

For a newly created PNR For a retrieved PNR

When you want to ignore current updates to an existing PNR and have the PNR redisplay on your screen in its original form without any modification, enter IR

________________________________________________________________________________________ Amadeus Qatar W.L .L - 33 Amadeus Reservation & Ticketing

CANCELING PNR elements divided in to three categories:

-

Name Elements Flight Segments Other

You make the cancel entry (XE) to move single or multiple active elements from the face of a PNR to PNR history. When you cancel an itinerary element, a message sent to the vendor (Air Line, Car, Hotel, etc.). To cancel Element on line 2 , enter: XE 2 You make the cancel itinerary entry (XI) to cancel all active itinerary elements of the PNR: XI You cancel Seat request element on the line 6: SX6

RETRIEVAL The retrieve PNR transaction used to retrieve and display an active PNR or to redisplay a PNR during the current session. A travel agency can retrieve: - All PNRS for which the agency or another office defined by security has responsibility - Containing PTAS that it created - That other offices in the same chain created

Retrieving A PNR by Record Locator: All agents can retrieve PNRS for which they are responsible, or for which an EOS agreement is in place, by entering: RTW4RQL4 Explanation: RT W4RQL4

Transaction Code Record Locator

This entry is limited to the office with responsibility for the PNR. For an exact search, enter the full name. For example: RT/SMITH/J Explanation: RT /SMITH/J

Transaction Code Slash followed by name or group name

Retrieve PNR For Partial Name or Alphabet, Enter: Explanation: RT /S

RT/S

Transaction code Slash followed by partial name or alphabet

________________________________________________________________________________________ Amadeus Qatar W.L .L - 34 Amadeus Reservation & Ticketing

Retrieving A PNR from A Name List: To display a PNR from a list displayed by another retrieval entry, enter: RT2 (2 Is the Reference Number) To redisplay the list before or after modifying the displayed PNR, enter RT0

Retrieving A PNR by Flight Number & Name: To Display a PNR by Flight Number and Name, Enter: RTQR001/23DEC-ALNASSAR Explanation: RT QR001 /23DEC -ALNASSAR

Retriever transaction code Flight number Slash followed by date Dash followed by passenger name

Retrieving a PNR by Flight: The PNRS have created for a specific flight on a specified date. Only the PNRS that you allowed to retrieve individually appear in the list. To list all PNRS for A flight on a Specific date, enter the date after the flight number. For example: LM/BA902/10JUN/LHRFRA Explanation: LM /BA902 /10JUN LHRFRA

Transaction Code Slash followed by the airline code and flight number Slash followed by the date Origin and Destination Airport codes

Retrieving A PNR from A Search by Flight Display: You can retrieve A PNR from A search by flight display using the transaction code LM followed by the line number for the PNR in the Display, for example: LM002 To redisplay the search by flight display, enter:

LM0

________________________________________________________________________________________ Amadeus Qatar W.L .L - 35 Amadeus Reservation & Ticketing

STEPS TO CREATE A PNR Following are the steps to create a PNR.

1-Display the Availability (AN/AD/AA/AE): System Response: AN15JUNDOHDXB ** AMADEUS AVAILABILITY - AN ** DXB DUBAI.AE 1

QR 102

2

EK 848

3

QR 100

4

EK 842

F9 Q9 F4 B4 F9 Q9 F4 B4

P9 K9 A4 K4 P9 K9 A4 K4

A5 H9 J4 Q4 A0 H9 J4 Q4

Y9 V9 C4 H4 Y9 V9 C4 H4

B9 T9 Y4 L4 B9

L9 W9 W4 T4 L9

130 FR 15JUN 0000

M9 /DOH

DXB 1

0050

0255

E0/320

1:05

M4 DOH V4 M9 /DOH

DXB 1

0345

0545

E0/332

1:00

DXB 1

0755

1000

E0/320

1:05

DXB 1

0945

1145

E0/332

1:00

Y4 W4 M4 L4 T4 V4

DOH

2-Sell the Air Segment/Segments (SS): Sell the Air segment / segments from the availability display, For Example: Sell ‘’3’’ seats on ‘’EK848’’ (Line Number 2 of availability display) in ‘’V’’ class. Entry: SS3V2 System Response: RP/DOH1A0980/ 1 EK 848 V 15JUN 5 DOHDXB DK3 NON SMOKING FLIGHT LEG SEE RTSVC

0345 0545

15JUN

E

0 332 M

3-Enter the Name / Names (NM): Single Name: NM1ALNASSAR/KHALIFA MR Same Family Name for 2 Passengers: NM2ALNASSAR/KHALIFA MR/MARIAM MRS Child Name: NM1ALNASSAR/THAMER MR(CHD/10JAN03) Infant Family Name as Adult: NM1ALNASSAR/MARIAM MRS(INF/NOORA/16JAN06) Infant Family Name different from Adult: NM1ALNASSAR/MARIAM MRS(INFSHEIKHA/NOORA/16JAN06) System Response: RP/DOH1A0980/ 1.ALNASSAR/THAMER MR(CHD/01JAN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN06) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M NON SMOKING FLIGHT LEG SEE RTSVC 5 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN06/S4/P2 6 SSR CHLD LH HK1 01JAN03

________________________________________________________________________________________ Amadeus Qatar W.L .L - 36 Amadeus Reservation & Ticketing

4-Enter the Contact details (AP / APE): Telephone contact of passenger: AP DOH 4667579 B C/O ZAFAR Travel Agency Contact: AP (Press ENTER key) E-mail contact: [email protected] System Response: RP/DOH1A0980/ 1.ALNASSAR/THAMER MR(CHD/01JAN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN06) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M NON SMOKING FLIGHT LEG SEE RTSVC 5 AP DOH 4667579 B C/O ZAFAR 6 APE [email protected] 7 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN06/S4/P2 8 SSR CHLD LH HK1 01JAN03

5-Ticket Arrangement (TK): Ticket arrangement, No Time Limit: TKOK Ticket arrangement, With Time Limit: TK TL10JUN/1200 System Response: RP/DOH1A0980/ 1.ALNASSAR/THAMER MR(CHD/01JAN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/05) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M NON SMOKING FLIGHT LEG SEE RTSVC 5 AP DOH 4667579 B C/O ZAFAR 6 APE [email protected] 7 TK OK05FEB/DOH1A0980 8 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN06/S4/P2 9 SSR CHLD LH HK1 01JAN03

6-Received From (RF): Received from (contact person’s name): RF KHALIFA System Response: RP/DOH1A0980/ RF KHALIFA 1.ALNASSAR/THAMER MR(CHD/01JAN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN06) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M 5 AP DOH 4667579 B C/O ZAFAR 6 APE [email protected] 7 TK OK05FEB/DOH1A0980 8 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN06/S4/P2 9 SSR CHLD LH HK1 01JAN03

________________________________________________________________________________________ Amadeus Qatar W.L .L - 37 Amadeus Reservation & Ticketing

7-End Transaction (ET/ER): End Transaction to save changes: ET End Transaction to save changes and redisplay PNR: ER System Response: --- RLR --RP/DOH1A0980/DOH1A0980 AA/SU 5FEB07/0832Z ZAEYOT DOH1A0980/0001AA/5FEB07 1.ALNASSAR/THAMER MR(CHD/01JAN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN06) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB HK3 0345 0545 15JUN E EK/ 5 AP DOH 4667579 B C/O ZAFAR 6 APE [email protected] 7 TK OK05FEB/DOH1A0980 8 SSR INFT EK HN1 ALNASSAR/NOORA 16JAN06/S4/P2 9 SSR CHLD LH HK1 01JAN03

________________________________________________________________________________________ Amadeus Qatar W.L .L - 38 Amadeus Reservation & Ticketing

OTHER SERVICE INFORMATION An OSI (other service information) element contains special information regarding a passenger or passengers in the PNR that sent to the airlines that appear in the itinerary. An OSI element is not a service request and does not require confirmation from the airline. The mandatory items in an OSI entry are the transaction code OS and the two-letter code of the airline to which the information is to send. If the OSI element is for all airlines in the itinerary enter YY as a common code. The entry can contain a maximum of 68 characters. A PNR can contain a maximum of 127 OSI elements. Basic Entry:

OS QR VIP COMPANY PRESIDENT

Explanation:

OS QR VIP COMPANY PRESIDENT

Transaction code Specified airline specified for the OSI message OSI text

SPECIAL SERVICE REQUEST An SSR (special service request) is an application to an airline to provide a particular facility for A Passenger or passengers. A special service request made using an SR entry, which generates an SSR element in the PNR and a request message to the airline or airlines Concerned. A PNR can contain a maximum of 127 active SSR elements. To Create SSR elements for all flight segments in an Amadeus PNR, you enter SR followed by a fourcharacter service code. For example, request for vegetarian meal, enter: SRVGML For IATA-Meal Codes Enter: HE MEAL CODE

SSR FOR FOID(Form Of Identification) To create an SSR for a FOID as a passport number, enter SR FOID QR HK1-PP1234567/P1 Help page for FOID entry: HE FOID

SSR FOR PASSPORT / IDENTITY CARD INFORMATION(AIPS) To create an SSR for passport / identity Card information(AIPS) SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P1 Help page for AIPS entry: HE DOCS

________________________________________________________________________________________ Amadeus Qatar W.L .L - 39 Amadeus Reservation & Ticketing

FREQUENT FLYER: Many airlines offer frequent flyer programs to passengers who travel often on their airline. These programs vary from airline to airline, each offering special features to their frequent flyers. Each frequent flyer assigned an individual identification number. Some airlines maintain a database with frequent flyer records in Amadeus containing the following information: 1- Passenger Family Name and Given Name or Initial 2- Frequent Flyer Identification Number 3- Frequent Flyer Priority Number. To display the table of airlines that have agreements, enter: VFFD You can use transactions for frequent flyer passengers: To display the name of a passenger as it is stored in the frequent flyer database of an airline, Enter: FFD To create a name element and enter a frequent flyer SSR FQTV element for mileage accrual, enter: FFA If the name element for the frequent flyer has already been entered in the PNR and you only want to enter the SSRFQTV element for mileage accrual, enter: FFN

Creating a Frequent Flyer SSR Element Only: FFN (Airline Code)-(Frequent Flyer Account Number) This entry creates an SSR FQTV for a name element that is already in the PNR. When there is more than one name element in the PNR, passenger association is mandatory in the entry. FFNQR-123456789/P1 Explanation: FFN QR -123456789 /P1

Manual entry:

Transaction Code Airline code Dash followed by the frequent flyer number Slash followed by passenger element number

SRFQTVQR-QR123456789/P1

________________________________________________________________________________________ Amadeus Qatar W.L .L - 40 Amadeus Reservation & Ticketing

ADVANCE SEAT REQUEST An advance-seating request is an application to an airline to reserve specific seating at booking time for a passenger or passengers. Advance seating request entries can only be made for flight segments with one of the following status codes -- HK, RR, KK, TK, LK, SS. A PNR can contain a maximum of 127 seating SSR elements.

Basic Seat Request - Non-smoking: To make a basic request for a non-smoking seat, enter: ST

Basic Seat Request – Smoking: To make a basic request for a smoking seat, enter: ST/S To specify a preferred part of the aircraft, add one or more of the following area codes W Window A Aisle B Bulkhead To request smoking window, enter: To request specific seat number, enter:

ST/S/W ST/R/12A

Seat Map Display: The display seat map entry shows the layout of the aircraft cabin for a particular flight and class. This used to facilitate advance-seating requests.

Seat Map for PNR Flight Segment: To display seat map for segment 8, enter: SM8 Explanation: SM Transaction Code 8 Flight Segment Number

________________________________________________________________________________________ Amadeus Qatar W.L .L - 41 Amadeus Reservation & Ticketing

OPEN FLIGHT SEGMENTS Enter an open segment, instead of booking an air segment, when you do not know all the details of a passenger’s flight plans but you still want to complete, price and ticket the itinerary. In the open segment, you can specify the departure and arrival cities. If the departure date specified, it will printed on the ticket. Flight number is required for open segment. Entry: SOBAC25NOVLHRJFK Explanation: SO BA C 25NOV LHR JFK

Transaction Code Airline Code Class of Service Departure date (optional). Departure date is mandatory if it is the first segment to be ticketed. Departure City Arrival City

ARRIVAL UNKNOWN - ARNK An arrival unknown segment is an information segment you enter in the PNR to maintain segment continuity. Arrival unknown means that the method of transportation from the destination of one segment to the origin of the next segment is not known or the arrival city Of the previous segment does not match the departure city of the next segment in the itinerary, or the arrival is by unspecified transport, Entry: SIARNK If you know the arrival date, you can add this to your entry. SIARNK16MAY Explanation:

SI ARNK 16MAY

Transaction Code Arrival Not Known Indicator Arrival Date (Optional)

RECONFIRMING BOOKING You can reconfirm a segment that was originally booked in Amadeus. You can only use this entry for segments with confirmed status codes. Enter, for example: Entry: 3/RR Explanation: 3/ Segment Number, Followed By Slash RR Status Code for Reconfirmed Segment

Note : Please Check the Line Number before Reconfirm Segment

________________________________________________________________________________________ Amadeus Qatar W.L .L - 42 Amadeus Reservation & Ticketing

OPTION QUEUE The option element used to place a newly created or retrieved PNR to a specified office on a specified queue on a specified date. The option element entry consists of the transaction code op, followed by the identification of the office where it is to be queued and the date on which it is to be queued. QUEUE PNR TO OWN OFFICE ON TODAY'S DATE ENTRY: OP/TEXT OP /TEXT

Transaction Code Optional free-flow text, preceded by optional slash

QUEUE PNR TO OWN OFFICE ON SPECIFIED DATE: ENTRY: OP10APR/TEXT OP 10APR /TEXT

Transaction code Queuing date Optional free-flow text, preceded by optional slash

PRINTING To print currently displayed PNR or 1st screen on local printer press print screen button on your key board or press CTRL + P . To print an existing PNR on default printer, enter the print transaction code WR followed by either an A (All) or S (Screen). - WRA Prints the entire PNR - WRS Prints the first screen of the PNR The Retrieval Entry:

WRA/RT (Entire Currently Displayed PNR - Whole PNR) WRS/RT (Currently Displayed PNR - 1st Screen)

OPTIONS Display Basic Itinerary Extended Itinerary Print Basic Itinerary Print Extended Itinerary Print Joint Extended Itinerary

IBD IED IBP IEP IEPJ

________________________________________________________________________________________ Amadeus Qatar W.L .L - 43 Amadeus Reservation & Ticketing

INSERT MANUAL TICKET NUMBER The manual ticket number (FH) entry is necessary for either of the following reasons: - Tickets have not issued by the system automatically - Ticket have been issued automatically but you need to re-enter ticket numbers When you enter an FH element, the ticket number sent automatically to the airlines in the itinerary that have agreed to receive them. If the airline in your itinerary does not support automatic ticket number transmission, you must send the ticket number to the airline manually or call airline. EXAMPLE :

FH E INF 005 - 1234567890 - 91 /S3-7 /P2

FHE INF 005-1234567890-91/S3-7/P2

Transaction code FH type indicator (A=Automated Tkt number, M=Manual Tkt number, E=Electronic Tkt number) Passenger type indicator (PAX or INF) (optional) Three-digit airline code Hyphen and ten-digit document number. Hyphen and last two digits of the last Segment association (if applicable) Single passenger association (if more than one Passenger)

________________________________________________________________________________________ Amadeus Qatar W.L .L - 44 Amadeus Reservation & Ticketing

MINIMUM CONNECTING TIME: The DM transaction shows the minimum time passengers must allow making a connection between flights at an airport or city. For information about connections between terminals and airports at a multi-airport city, enter DM followed by the City Code and (Optionally) a date. DM LON DM LON /15DEC02 For Example:

DM CDG

Response: CDG Standard Minimum Connecting Times CDG-CDG FROM TO D/D CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM 1115 2A115

D/I I/D I/I HMM HMM HMM 115 115 115 115 115 115

D/D D/I I/D I/I

Transfer Type - Domestic/Domestic Transfer Type - Domestic/International Transfer Type - International/Domestic Transfer Type - International/International

HMM

H = Hours, MM = Minutes

To display the minimum connection times between two airports, include both airport codes in your dm entry. For example: DM LGW -LHR To specify the arrival terminal of the inbound flight, enter, for example: DM CDG 2A To specify the departure terminal of the outbound flight, add a dash (-) before the Terminal number. Enter, for example: DM CDG -2B To specify both arrival and departure terminals, enter: DM CDG 2A -2B To display the connection times that apply between flights of two specific airlines at a specific airport, include the Airline and airport codes in your dm entry as follows: DM AF / CDG / LH

________________________________________________________________________________________ Amadeus Qatar W.L .L - 45 Amadeus Reservation & Ticketing

SPLITTING PNR If you want to modify A PNR that has already been stored, you will need to split it. As the word split implies, you then create two separate PNRS, the original or parent PNR, and the associate PNR. You split a PNR when you wish to rebook a separate itinerary for one or more passengers. In so doing, you separate them from the original PNR, because all passengers in a PNR must have identical flight itineraries. The procedure to split a PNR consists of the following steps: 1.

Enter the transaction code SP followed by the number of the name element to be split., To split multiple names, enter the transaction code SP followed by the individual name element numbers or a range of name element numbers. The system displays a PNR for the name elements that you have just split. This PNR is temporarily identified as the *Associate PNR*.

2. 3.

Enter a received from element (RF) for the associate PNR. Make the end transaction and file entry (EF) on the associate PNR. The system displays the original PNR with the temporary identifier *Parent PNR*. Enter a received from element (RF) for the parent PNR. End transaction (ET) on the parent PNR.

4. 5.

Steps: 12345-

SP3 or SP3,4 RF Zafar EF RF Zafar ET

________________________________________________________________________________________ Amadeus Qatar W.L .L - 46 Amadeus Reservation & Ticketing

HISTORY Every PNR that created in the Amadeus central system has associated historical information. The historical information is a record of the creation of the PNR and of any additions, modifications, Cancellations and deletions subsequently made to it. The system updates PNR history at each end of transaction entry. The PNR header line appears at the top of the history. Subsequently, each activity in the PNR listed as a numbered element. The number for each element indicates when that activity performed. Activities that are associated with the creation of A PNR are numbered 000, activities from the first retrieval of the PNR are numbered 001, from the second retrieval 002, and so on. Each retrieval and set of modifications called a step.

Example: 000 ON/BLAKE S/MS JACKSON M/MR STOYLE D/MR 000 OS/LH 401 F 20SEP 5 JFKFRA LK3 530P 715A+1/NN *1A/E* 000 OS/CAR SK NN1 FRA 20SEP-21SEP ECAR/CF-/NN 000 RF-PAX CR-MUC1A0701 SU 0001AA 28FEB/1009Z When an element modified, cancelled or deleted, it appears in history with two numbers. Example: 001/003 CS/NW1799M 10DEC 4 MIADEN HK4 1315 1705/KK The first number (001) indicates the stage at which the item originally entered in the PNR. The second number (003) indicates when the modification, cancellation or deletion made. To display the entire history of the current PNR, without queue history, enter: RH You can choose to display a partial PNR History: RHA Air Segments RHN Name Elements RHG General Facts (SR, SK, OS) RHQ Queue RHI Itinerary Segments RLH Record Locator

________________________________________________________________________________________ Amadeus Qatar W.L .L - 47 Amadeus Reservation & Ticketing

QUEUES It is very important that you work your queues regularly. You can use queues to do the following: - Simplify your work environment - Organize your workload - Send PNRS and messages to queues in your office and to branch office queues - Work on PNRS and messages that require further action PNRS may require further action for the following reasons: - Segments, services, options, or seats from a waitlist have not yet confirmed. - The office responsible for the PNR has changed. - There has been a change in the flight segment. - There has been a change in the ticketing arrangement. - The ticketing time limit has expired. - There has been a change in the group PNR. Each airline and travel agent provided with a queue bank for automatic placement of PNRS and messages. The Following Queues available in Amadeus: 0 General 1 Confirmation 2 Waitlist Clearance 3 Options 4 Responsibility Change 5 Rates 7 Schedule Change 8 Ticketing/Time Limit 9 Other Airline Control 12 Expired Time Limit 23 Request for Reply 25 Multi list PNRS 26 Multi list PNRS 80 Prepaid Ticket Advice 87 Group PNRS 94 Message - Customer Profiles 96 Message - Past Date Records 97 Message You can request a queue count display for: QT - A Queue count for all queues, categories, and date ranges, with active PNRS or messages. QTQ - A Summary Queue count for all activated queues.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 48 Amadeus Reservation & Ticketing

To start processing queues in the queue bank, enter: QS You must include the queue number in your entry. You can also include: A specific category and date range to start processing after making a QS entry, You can perform the following entries: QV Display a list of PNRS on specific Queue QN QI QD QF ET QE QM RT QU

Deletes the PNR / MSG and displays the next one Ignores the PNR / MSG and exits the queue Delays the PNR / MSG to the delay queue and displays the next one Ends transaction on the PNR and exits the queue Ends transaction on the PNR and displays the next PNR Places a PNR/ MSG on queue Places a PNR / MSG on multiple queues Redisplays PNR if screen cleared Redisplays message if screen cleared

The following entries to sorting queue: Specific queue number Specific queue number and category number Specific queue number, category number, and date range

QS8 QS8C1 QS8C1D1

To remove the current PNR or message from the queue, enter: QN After you make a QN entry, the system displays the next PNR or message. To end transaction on a PNR before removing it from the queue, use the ET entry instead of QN. To exit the queue, enter: QI For message queues only, to remove the current message and exit the queue enter: QNF Placing the PNR on specific queue: Specific Queue QE40C1 Specific Office QE/DOH1A0980/40C1 Sending Message through Queue to Amadeus user: >QE/DOH1A0980/97 (Use Tab Key for Next Line) This is a test message from Training Room Please ignore it………………. Free Flow Text REGARDS // (Enter)

________________________________________________________________________________________ Amadeus Qatar W.L .L - 49 Amadeus Reservation & Ticketing

Travel Information –TIF You can use two different formats to find information in guided mode. You can use a four-letter Transaction or TI/, followed by the full Word for the information you need: TIFV -orTI/Visa Visa Information TIFH TI/Health Health Information TIFA TI/All Visa and Health Information

For Visa Information, Enter: TIFV System Response: NA AR DE TR Where: NA Passenger’s Nationality AR Alien Residents DE Destination Point (s) TR Transit/Transfer Points

(Enter a Country Code or City Code in the Country) (Enter the Country Code of Current Residence) (Up To Ten Airport Codes) (Up To Ten Airport Codes)

Note: Move the Cursor with Help of Aero keys and type information as per field will get Travel information for move down next page Type MDTI.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 50 Amadeus Reservation & Ticketing

AMADEUS BASIC RESERVATION GLOSSARY Following are the Amadeus reservation glossary Sign-In & Sign-Out Sign-in first available area: Sign-in All areas: Sign-in with password together: Sign-out from first available area: Sign-in out from all areas:

JI0001AA/SU JI*0001AA/SU JI0001AA/SU-Password JO JO*

Availability Display Available class to book or waitlist: Availability for Specified time: Availability for specified Airline: Availability for specified via connection: Availability for specified Class: Combination: Availability for In-bound and Out-bound: Availability Display for Close or Book able:

AN01MARDOHDXB AN01MARDOHDXB1200 AN01MARDOHDXB/AEK AN01MARDOHDXB/XAUH AN01MARDOHDXB/CV AN01MARDOHDXB1200/XAUH/AGF/CM AN12MARDOHDXB*15MAR SN01MARDOHDXB (Schedule Display)

Name Elements - NM Single Adult Passenger Name: Same family Name for 2 Adults: More than on Name enter together: Child passenger: Infant Same family Name as Adult: Infant with Different family name: Remove Child Title from Passenger 2 before save PNR: Add Child Title to passenger 3 before save PNR: Remove Infant from passenger 4 before save PNR: Add Infant to passenger 5 before save PNR: Update 2nd Name of passenger 6 before save PNR:

NM1HUSSAIN/ALI MR NM2HUSSAIN/ALI MR/M MRS NM1HUSSAIN/A MR;NM1SYED/ALI MR NM1HUSSAIN/NASEER MSTR(CHD/01JAN03) NM1HUSSAIN/M MRS(INF/NABIL/16JAN06) NM1HUSSAIN/M MRS(INFALEMADI/ALI/16JAN06) 2/ (Type Enter) 3/(CHD) (Type Enter) 4/ (Type Enter) 5/(INF/ALI/10) 6/MARIYUM MRS

Segment Sell - SS Sell 2 seats in V-cls on line 4 of Availability: Sell 2 seats in J-cls leg 1 and F-cls leg 2 of line 3: Long sell : Sell In-bound and Out-bound Display : Dead Segment as OK Status for Issue Tickets: Dead Segment as WL Status for Issue Tickets: Open Segment for Ticket Issuance: Surface Segment:

SS2V4 SS2JF3 SSQR001B15MARDOHLHRNN2 SS2V1*V13 SSQR001B15MARDOHLHRGK2/QR SSQR001B15MARDOHLHRGL2/QR SO QR B LHRDOH SIARNK

Phone Field - AP Phone Number Field : Phone Number Field for specific Location: Enter your office Number :

AP 4667579 AP DOH 4667579 AP (Type Enter)

E-mal Address :

APE - [email protected]

Ticket Arrangement – TK No Time limit : Specific Time Limit with Date and Time : Auto Cancellation on Specific Date and Time:

TKOK TKTL12MAR/1200 TKXL12MAR/1200

________________________________________________________________________________________ Amadeus Qatar W.L .L - 51 Amadeus Reservation & Ticketing

Received From Field - RF Modification asked by Passenger: Modification by Agent : Modification by Mr. Al-Emadi:

RF PAX or RF P RF ALI RF MR ALEMADI

End Transaction – ET / ER End the File and close the PNR : End the File and Redisplay PNR: End the File and Change the status code: End the File and Change the status code, Redisplay PNR:

ET ER ETK ERK

Retrieve PNR - RT Retrieve PNR Number: Retrieve By Name: Retrieve By Alphabet: By flight Number and date Retrieve PNR on line 4 of the List:

RTXXXXXX RT/AHMED RT/A RTQR001/12JUNDOHLHR-AHMED RT4

Display PNR List Booked Specific office – LM Specific flight Number and Date: Retrieve or Display PNR ON Line 5 of the List:

LM/QR001/12MAR/DOHLHR LM5

Minimum Connecting Time: From PNR SEGMENTS: For single Airport For specific Airport and Carriers For different Airports and carriers

DM3/4 DMLHR DMQR/LHR/AA DMQR/LHR-LGW/CO

Frequent Flyer Display the Name of passenger from Airline Data: Enter Frequent Flyer Number Automated: Enter Frequent Flyer Number Automated for specific PAX2: Manual Entry for Frequent Flyer: Manual Entry for Frequent Flyer for PAX 3 :

FFDQR-1111111111 (Amadeus Users Airline Only) FFNQR-1111111111 FFNQR-1111111111/P2 SRFQTVEK-EK111111111 SRFQTVEK-EK111111111/P3

Advance Seat Display Seat Map for Segment Number 3: Request specific seat Number: Request specific seat Number for PAX 4:

SM3 ST/R/20K ST/R/20K/P4

Request specific seat for specific segment 4:

ST/R/20K/S4

Generic Smoking Seat: ST/S Generic Non-Smoking: ST Generic Non-Smoking Window for Passenger #2: ST/W/P2 Generic Non-Smoking Aisle for Segment # 4: ST/A/S4 Generic Non-Smoking Bulk Head for Segment # 5 and PAX # 3:ST/B/S5/P3

OTHER SERVICES INFORMATION Information for specific carrier: Information for All carriers:

OS EK PAX IS VIP OS YY PAX IS VIP

________________________________________________________________________________________ Amadeus Qatar W.L .L - 52 Amadeus Reservation & Ticketing

Services Required - SR Specific Meal request for All Carriers and Segments: Specific Meal request for Specific carrier and Passenger : Specific Meal request for Specific carrier and Segment : Form of ID as Passport number for an e-ticket:

SR VGML SR VGML LH/P2 SR VGML LH/S4 SR FOID QR HK1- PP1234567/P1

Passport Information (APIS): To create an SSR for passport / identity Card information(AIPS) SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P1

CANCELLATION Cancel Specific Segment : Cancel Specific Segments : Cancel Range of segments: Cancel seat elements Cancel Itinerary:

XE4 XE4,7 XE4-6 SX/7,8 XI

Change Booking Class – SB Chang booking class from B-cls to J-cls All segments: SBJ Chang booking class from B-cls to J-cls Specific segment # 4: SBJ4 Change booking date for Specific segment # 3: SB30MAR3

Retrieve History - RH Retrieve History : Retrieve History for specific Segment # 4 : Retrieve History for other Airline PNR :

RH RHS4 RLH

Remarks – RM / RC General Remark only View by Amadeus Airline Users: Confidential Remarks View by Your office:

RM Please confirm segment 4 RC Charge extra QAR400.00

Print – WRS / WRA/IEP/IBP Print screen only on default printer: Print All on default printer: Print Extended Itinerary Print Basic Itinerary

WRS/RT WRA/RT IEP IBP

Option – OP To remind you in Queue # 3 for Action :

OP12MAR/free Text

Queue – QT / QS / QE / QI / QN / QD Display Queue Bank : QT Display specific Queue 2,Category (C )30 and Date Range(D) 1:QS2C30D1 Ignore Queue and PNR still in Queue: QI Remove from Queue: QN Delay PNR in Queue and Retrieve next Queue: QD To place Queue on Queue 30 and category 20: QE30C20

Step for Split PNR – SP Split passenger # 3: Received from: File Split PNR: Received Again : End Transaction:

SP3 RF P EF RF P ET or ER

________________________________________________________________________________________ Amadeus Qatar W.L .L - 53 Amadeus Reservation & Ticketing

Manual Ticket Number – FH Enter Manually Ticket Number for Non Infant: Enter Manually Ticket Number for Infant: Enter Manually Ticket Number for specific Non Infant: Enter Manually Ticket Number for specific segments Conjunction Ticket Number: Electronic Ticket Number:

FH PAX 157-9196789012 FH INF 157-9196789013 FH PAX 157-9196789012/p2 FH 157-9196789012/S2,3 FH 157-9196789012-013 FHE 125-4800145671

________________________________________________________________________________________ Amadeus Qatar W.L .L - 54 Amadeus Reservation & Ticketing

AMADEUS FARE QUOTE Amadeus Fare Quote entries divided into two types of transactions: ƒ

FQ The Fare Quote transaction display information based on the data contained in an entry. No PNR requires.

ƒ

FX The itinerary pricing for specific itinerary a PNR requires.

Transaction code for Display Fare: Transaction code for Price Itinerary: Transaction code for Price Itinerary and No Ticket Record / image saved: Transaction code for Price Itinerary and Ticket Record / image saved:

Fare Quote follow- up Entries: Entry Requests FQA FQC FQB FQM FQO FQX FQD FQS FQN FQK FQR FRM FRC FQP FQQ FQU FQE FQF FQZ FQL

IATA rate of exchange Convert currencies Bankers rates Mileage calculation Mileage with published global routes Excess baggage charge calculations Fare display Booking code information Fare note Fare breakdown Fare routing Extra mileage surcharge band Convert fare display amounts to another currency Informative pricing Fare components of a quoted fare (after FQP) Calculate fare combinations (after FQP) Encode and Decode corporate contracts (negotiated fares) Display fare note from fare driven availability Passenger facility charges information A list of all existing fare request type codes, and passenger type codes

FQD FQP

(No PNR require) (No PNR require)

FXX

(PNR require)

FXP

(PNR require)

PNR

Main/Follow-up

No No No No No No No No No No No No No

Main entry Main entry Main entry Main entry Main entry Main entry Main entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry

No

Main entry

No

Follow-up entry

No

Follow-up entry

No

Main entry

No No No

Follow-up entry Main entry Main entry

________________________________________________________________________________________ Amadeus Qatar W.L .L - 55 Amadeus Reservation & Ticketing

ITINERARY PRICING Entry Requests

PNR

Itinerary pricing Itinerary pricing Select and stores the fare with the PNR when multiple fares are offered (as a follow-up entry after FXP/FXX)

FXP FXX FXT

TST Creation

Yes Yes

Yes No

Yes

Yes

AIS FOR FARE QUOTE You can find relevant information for Fare Quote in the Amadeus Information System (AIS).

Subject GGFQTRBD GGFQTQRRBD GGFQTQRRBD GGFQTLHRBDD GGFQTSKRBDE GGFQTAFRBDI GGFQTTAX GGFQTPFC GGFQTDIS HE TAX

Displays General booking code information Airline specific booking code information Booking code information for a specific airline and a specific geographical area. The geographical areas are: D Domestic E Europe I International General Tax information Passenger facility charges information General discount information Summary of tax-related entries

________________________________________________________________________________________ Amadeus Qatar W.L .L - 56 Amadeus Reservation & Ticketing

FARE QUOTE DISPLAY: FQD To request a fare display for DOHA and Dubai on Emirates, enter: FQD DOHDXB/AEK

Response: FQD DOHDXB/AEK GF IR LH QR /YY*AC AG AK C6 C9 DY D2 E6 FL FP FR F9 GX G3 G5 HJ HS ID IF IT JD LF LL LQ L9 PF QU Q7 Q9 RY R3 SP S9 TF TV T7 T9 UK UR UV U2 VB VK V6 WW XF X3 X5 YC Y2 ZD ZN ZU 2L 3H 4U 5N 5Q 6B 6G 6P 6Q 6S 7A 7Y 8H 8U 9B 9F 9G ROE 3.64 UP TO 10.00 QAR 26JAN06**26JAN06/EK DOHDXB/NSP;EH/TPM LN FARE BASIS OW QAR RT B PEN 01 FOW 1280 F 02 JOW 1190 J 03 FRT 2120 F 04 VOW 1030 V 05 JRT 1970 J 06 VRT 1710 V 07 V2OW 780 V 08 V2RT 1300 V 09 VEE14 860 V 100 26JAN06**26JAN06/YY DOHDXB/NSP;EH/TPM 10 F 1280 F 11 C 1190 + 12 F 2120 F 13 Y 1030 + 14 C 1970 + 15 Y 1710 + 16 Y2 780 + 17 Y2 1300 + 18 YEE14 860 + NRF 19 YEE7 730 + NRF 20 YEEW3 680 + NRF

TAX MAY APPLY SURCHG MAY APPLY-CK RULE

236/MPM 283 DATES/DAYS AP MIN MAX R - - M - - M - - M - - M - - M - - M - - M - - M - 2+ 14+M 236/MPM -

283 + -

2+ 3 -

- M - M - M - M - M - M - M - M 14 M 7 M +M

________________________________________________________________________________________ Amadeus Qatar W.L .L - 57 Amadeus Reservation & Ticketing

Explanation Line 1: FQD DOHDXB/AEK

Fare quote entry redisplay as entered. Line 2: GF C9 G3 LL SP U2 Y2 6B 9B

IR DY G5 LQ S9 VB ZD 6G 9F

LH D2 HJ L9 TF VK ZN 6P 9G

QR E6 HS PF TV V6 ZU 6Q

/YY*AC FL FP ID IF QU Q7 T7 T9 WW XF 2L 3H 6S 7A

AG FR IT Q9 UK X3 4U 7Y

AK F9 JD RY UR X5 5N 8H

C6 GX LF R3 UV YC 5Q 8U

TAX MAY APPLY SURCHG MAY APPLY-CK RULE

Indicates the airlines that participate in these fares (GF IR LH QR ). The airlines(/YY*AC AG AK C6 C9 DY D2 E6 FL FP FR F9 GX) listed after the common fare (/YY*) code do not participate in YY fares. Tax May apply because Taxes are depends on carriers and Airports. Surcharge may apply means many routing is not in mileage like (DOH-BAH-DXB by GF)

Line 11: ROE 3.64 UP TO 10.00 QAR Contain the rate of exchange and the rounding information. Theses rates of exchange are for fares filed in a national currency of origin city.

Line12: 26JAN06**26JAN06/EK DOHDXB/NSP;EH/TPM ƒ ƒ ƒ ƒ ƒ ƒ

236/MPM

283

The current date (26JAN06**26JAN06) Fares for an airline was specified (EK ) Normal and Special fares ( NSP ) Fare based on a specific global routing indicator ( EH ) Ticket point mileage (TPM 236 ) Maximum permitted mileage (MPM 283)

________________________________________________________________________________________ Amadeus Qatar W.L .L - 58 Amadeus Reservation & Ticketing

Line13 LN FARE BASIS

OW

QAR

RT

B PEN

DATES/DAYS

AP MIN MAX R

The following table explains the above you can find in the international fare display:

Header

Contains

LN FARE BASIS

Line number Fare Basis The fare basis code can give you information about the type of fare, type of passenger, class of travel, minimum and maximum stay, reservation restriction, seasonality, and days of travel. A special character before the fare basis indicates the following:

*

An asterisk indicates a future effective date. The fare is valid for travel on or after the effective date.

-

A dash indicates same day effective date.

)

A closed bracket after the fare basis indicates that the fare is valid in one direction only

/ OW QAR RT B PEN

Constructed fare. One-way fare Currency code Round trip amount Booking class Penalty information This can be: NRF

Non-refundable

P50

50% penalty

-

A minus sign indicates no penalty applies

+

A plus sign indicates more restrictions apply

________________________________________________________________________________________ Amadeus Qatar W.L .L - 59 Amadeus Reservation & Ticketing

Header

Contains

DATES / DAYS

The display contains up to two lines of date / days restriction. + A plus sign indicates that more restriction applies. To see more date restrictions, check the fare note/rule

AP

)

A closed bracket indicates that seasonality applies to out bound travel.

(

An open bracket indicates that seasonality applies to inbound travel. The restriction types are:

S Seasonality L Ticket only on this date A Ticket on or after this date B Ticket on or before this date E Travel effective on or after this date O Originate travel on or before this date F Final travel must commence by this date C Complete all travel by this date X Fare cancelled on this date M Modified fare T Ticket/travel future effective date Advance purchase requirements +

MIN

A minus sign indicates none apply. Minimum purchase requirements + A plus sign indicates that more restrictions apply. To see any more minimum stay Restrictions, you need to check the fare note/rule.

MAX

A plus sign indicates that more requirements apply. To see any more advance Purchase requirements check the fare note/rule.

A minus sign indicates none apply

SU Indicates the Sunday rule Maximum stay restrictions + A plus sign indicates that more restrictions apply. To see any more maximum stay restrictions, you need to check the fare note/rule.

R

A minus sign indicates none apply Routing Information

M R

MPM fare Routing fare

________________________________________________________________________________________ Amadeus Qatar W.L .L - 60 Amadeus Reservation & Ticketing

Line14 The display shows fares sorted highest to lowest 01 02 03 04 05 06 07 08 09

FOW JOW FRT VOW JRT VRT V2OW V2RT VEE14

1280 1190 2120 1030 1970 1710 780 1300 860

F J F V J V V V V 100

-

-

-

2+

- M - M - M - M - M - M - M - M 14+M

FARE QUOTE DISPLAYS OPTIONS: Fare display for origin city and CRT location for current date: Origin city different from CRT location for current date: Fare display for specific airline for current date: Fare display for specific class for current date: Fare display for front cabin: Display fares in NUC: Shopper display – lowest to highest for all Amadeus Participating airlines: Specific date for specific city pair: Specific past date for specific city pair: Exact outbound travel : Range for travel date starts: Exact outbound and inbound travel date: Fares shown in lowest to highest for specific airlines: Display one-way fares only: Display Round trip fares only: Display Half round trip fares in NUC: Display fares and the Taxes: Display Private Fares (Uni Fares):

FQD DXB FQD DXBBAH FQD DOHAMM/AGF FQD DOHAMM/CF FQD DOHDXB/KF FQD DOHMIL/R,NUC FQD DOHLON/S FQD DOHPAR/D15DEC FQD DOHLON/D01MAY07 FQD DOHMUC/D30DEC* FQD DOHNYC/D10NOV**30NOV FQD DOHLON/D25NOV*10DEC FQD DOHLON/AQR/IX FQD DOHNYC/IO FQD DOHLON/IR FQD FRABUD/IH FQD DOHLHR/R,AT FQD DOHCMB/R,U

________________________________________________________________________________________ Amadeus Qatar W.L .L - 61 Amadeus Reservation & Ticketing

FOLLOW UP ENTRIES AFTER FARE DISPLAY: Fares display in NUCs from a Local currency display: Fares display in Local currency from a NUC display: Display a fare in another currency on line 3: Request fare in opposite direction: Tax breakdown for the fare on line 3: Display the routing for the fare on line 4: Booking code information for the fare on line 5: Booking code information for the fare on line 5 for Specific airline: Display a rule for the fare on line 7 : Display a list of paragraphs or the categories for the fare on line 7: Display categories for fare on line 7: Display the fare rule number: Display the tax information for specific country: Display tax information for specific tax type:

FQDN (After Display FQD) FQDL (After Display FQD) FRC3/GBP FQDR FQK3 FQR4 FQS5 FQS5/AEK FQN7 FQN7*LI FQN7*AP,PE,CD FQN V235 FQN TAX/QATAR FQN TAX/UB

CURRENCY CONVERSION: Convert a specific amount of a currency, using The default currency of your Terminal: Convert specific amount, using a currency code: Convert from a designated currency to a NUC: Convert currencies up to 12 months in the past: Display a list of BSRs for a currency:

FQC 100GBP FQC 100EUR/GBP FQC 1000QAR/NUC FQC 100GBP/INR/15MAY04 FQB QAR

RATE OF EXCHANGE (ROE): Display IATA Rate of exchange (ROE) of your terminal: Display IATA Rate of exchange (ROE) of a Country: Display IATA Rate of exchange (ROE) of a City: Display IATA Rate of exchange (ROE) for past date:

FQA FQA*US FQA*NYC FQA*NYC/25JAN04

EXCESS BAGGAGE CHARGES: Excess Baggage Charges for today's date for a city pair with the 30KGs Excess Baggage: Excess Baggage Charges for specific date for a city pair with the 30KGs Excess Baggage: Excess Baggage Charges for today's date for a city pair with the 30KGs Excess Baggage for specific airline:

FQX DOHAMM/30 FQX DOHAMM/30/26MAR FQX DOHAMM/30/AQR

________________________________________________________________________________________ Amadeus Qatar W.L .L - 62 Amadeus Reservation & Ticketing

Exercise 1) What is your entry to obtain a fare display for fares from Doha (DOH) to Frankfurt (FRA) on Emirates (EK), Valid on ................?

2) What is your entry to obtain a fare display from Doha (DOH) to London (LON), using the shopper option, and specify a range of travel Commencement dates from ................to ..............?

3) Request round trip fares from Doha (DOH) to London (LON), specifying the 3 carriers Qatar Airways (QR), British Airways (BA) and Gulf Air (GF).

4) Request a fare Display from Doha (DOH) to Paris (PAR) for Qatar Airways (QR), with fares sorted from low to high.

5) Request fares between Doha (DOH) to New York (NYC) with British Airways (BA), for current date. What is the entry to display the rule for the fare on the line 4?

6) What is the entry to display the List of all the rules for the fares on the line 4?

7) From the Above FQD display the rule attached to the fare on line 4, requesting the Child Discount Paragraph only?

8) Display fares from Miami (MIA) to Atlanta (ATL) for Delta Airline (DL). How many routings apply on this sector? Can you stop in FLL and PBI?

9) What is the difference between Routing fares (R) and Mileage Fares (M)?

10) Request a shopper display from Paris (PAR) to Santiago (SCL). Display the surcharge Band from the first Mileage fare. How much will be the base fare if you stop somewhere and the distance of the whole journey exceeds the MPM 10%?

________________________________________________________________________________________ Amadeus Qatar W.L .L - 63 Amadeus Reservation & Ticketing

11) Display Qatar Airways (QR) fares from Doha (DOH) to Paris (PAR), what is the Return booking code of the fare YEE3M? If you use the QR fare and fly Part of the itinerary with Emirates (EK), what will be the booking code for the EK flight?

12) Request a shopper display from Bangkok (BKK) to Singapore (SIN). How much is the lowest Fare in USD?

13) Calculate Excess Baggage Amount From Doha (DOH) to Amman (AMM) for 30kgs.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 64 Amadeus Reservation & Ticketing

Answers & Suggested Entries 1) FQD DOHFRA/AEK/D20DEC 2) FQD DOHLON/S/D15DEC**30DEC 3) FQD DOHLON/IR/AQR,BA,GF 4) FQD DOHPAR/AQR/IX 5) FQD DOHNYC/ABA and FQN4 6) FQN4*LI 7) FQN4*CD 8) FQD MIAATL/ADL – FQR08 – YES 9) Routing Fares indicate exactly which intermediate points are valid for Travel. Mileage Fares allow travel between 2 points with the MPM (Maximum Permitted mileage) without increase, or up to 25 percent increase in fare and mileage when exceeded. The intermediate points not specified for mileages fares. 10) FQD PARSCL/S – FRM10 11) FQD DOHPAR/AQR – B class on QR, - FQS/AEK , V class on EK 12) FQD BKKSIN/S – FRC1 13) FQX DOHAMM/30

________________________________________________________________________________________ Amadeus Qatar W.L .L - 65 Amadeus Reservation & Ticketing

INFORMATIVE PRICING (FQP): The Amadeus Informative pricing transaction FQP is a fare calculation tool, which allows you to estimate the fare for an itinerary. This is especially useful at times when you need to find the price for an itinerary, but you are not yet ready to make a reservation. You must use Airport codes, rather than City codes, so that the system can calculate the appropriate taxes. If you prefer, you can create a mask, and let the system guide you through different options. You can calculate discount fares, including cumulative discounts. The following conditions apply: ƒ You can use FQP for all fares except Group fares and air passes. ƒ

FQP is applicable for past date fares up to seven days in the past for the US and Canada, three months elsewhere, and twelve months into future, which in the Amadeus system is 361 days (12months).

JOURNEY TYPE LIMITS: Journey Type A round or circle trip can contain a maximum of: A one-way trip can contain a maximum of:

Limits 16 flight segments, or 14 flight segments and 2 surface segments, or 15 flight segments and 1 surface element, or 15 fare break points 15 flight segments, or 13 flight segments and 2 surface segments, or 14 flight segments and 1 surface segment, or 14 fare break points

If you do not enter any specific options to your entry, the system makes the following assumptions: ƒ An adult passenger type. ƒ The current date for the first segment, and an open date for all the other segments ƒ An open booking class. The system displays the lowest possible price for each class. ƒ YY fares for travel agencies, and carrier specific fare for airlines. ƒ Stopover all the cities. You can perform informative pricing on an itinerary by entering the transaction code FQP, followed by a City pair, or several City pairs.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 66 Amadeus Reservation & Ticketing

To request informative pricing for the itinerary DOH to CDG, enter: FQP DOH CDG

System Response: FQP DOHCDG * FARE BASIS 01 F 02 C 03 Y >

* * * *

DISC

* PTC * 1 * 1 * 1

* FARE * 9530.00 * 7200.00 * 6060.00

* MSG *T *RB *Y *RB *Y *RB *Y PAGE 1/ 1

The system returns a list of fares. The following table describes the headings in the display

Heading

Explanation

FARE BASE

The fare basis code column

DISC PTC

Discount code column Passenger type column Note:

In this example, 1 refers to an adult fare. When you request a discount , 1 is the first discount requested and the adult fare is not displayed.

FARE MSG

Fare column Message Column

T

The message column can contain the following codes: RB Reservation booking designator RE Reservation Conditions RO Booking Designator Override SR Sales Restrictions FL Flight Number Restrictions FQ Frequency Tax indicator column This column indicates if tax is included. The codes you can see are: Y Tax included N Tax not included E Exempt of tax

To view of the components of the fare on line 3, enter: FQQ 3

System Response FQQ03 03 Y * * 1 * 6060.00 *RB *Y -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH PAR YY Y Y 26JAN Y 20 QAR 6030.00 26JAN06DOH YY PAR1656.59NUC1656.59END ROE 3.640000 QAR 30.00QA QAR 6060.00

________________________________________________________________________________________ Amadeus Qatar W.L .L - 67 Amadeus Reservation & Ticketing

STOPOVERS, TRANSFERS, AND SURFACE SEGMENTS: The system considers all cities you enter in an informative pricing transaction as stopover points, unless you actually specify a stopover point. The all-preceding cities will become transfer, or no stopover points. The stopover indicator is a dash ( - ) and you include it after the stopover city. For example FQP DOH MUC PAR FRA LON DOH Response: FQP DOH MUC PAR FRA LON DOH * FARE BASIS * DISC * PTC * FARE * MSG *T 01 F * * 1 * 16980.00 *RB *Y 02 C * * 1 * 12570.00 *RB *Y 03 Y * * 1 * 10550.00 *RB *Y *ATTN CHANGE TO NO STOPOVER MAY VARY FARE The system informs you that you can request other fare types by indicating a stopover point. Compare the difference of results by designating Paris, Frankfurt, and London as the point of stopover. Include dash after the city code PAR, FRA and LON.For example: FQP DOH MUC PAR- FRA- LON- DOH

Response : FQP DOH MUC PAR- FRA- LON- DOH * FARE BASIS * DISC * PTC 01 F * * 1 02 C * * 1 03 Y * * 1 04 YEE3M * * 1

* FARE * 16970.00 * 12560.00 * 10540.00 * 6770.00

* MSG *RB *RB *RB *RB

*T *Y *Y *Y *Y

The system immediately offers you a lower price compares if not showing stopover indicator. To look at the fare components of the fare on line 4, enter: FQQ 4 System Response: FQQ04 04 YEE3M * * 1 * 6770.00 *RB *Y -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH XMUC YY Y Y 26JAN YEE3M 26APR 20 PAR YY Y Y YEE3M 26APR 20 FRA YY Y Y YEE3M 26APR 20 LON YY Y Y YEE3M 26APR 20 DOH YY Y Y YEE3M 01FEB26APR 20 QAR 6320.00 26JAN06DOH YY X/MUC YY PAR YY FRA YY LON M 868.13YY DOH868.13NUC1736.26END ROE QAR 30.00QX 3.640000 QAR 30.00QA XT QAR 130.00RA QAR 70.00DE QAR 20.00FR QAR 390.00XT QAR 40.00FR QAR 130.00GB QAR 6770.00 The X beside of the city code indicates a transfer point.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 68 Amadeus Reservation & Ticketing

You have an option to indicate a surface sector between a city pair. Enter it as two dashes after each other ( - - ). Using the same itinerary as before, DOH-MUC-PAR-FRA-LON-DOH, to indicate a surface segment between Frankfurt and London, enter: FQP DOH MUC PAR - FRA - - LON- DOH

System Response: FQP DOH MUC PAR - FRA - - LON- DOH * FARE BASIS * DISC * PTC * FARE 01 F * * 1 * 16590.00 02 C * * 1 * 12180.00 03 Y * * 1 * 10290.00 04 YEE3M * * 1 * 6520.00 *ATTN CHANGE TO NO STOPOVER MAY VARY FARE

* MSG *RB *RB *RB *RB

*T *Y *Y *Y *Y

To check the fare components, enter: FQQ 4

System Response: FQQ4 04 YEE3M * * 1 * 6520.00 *RB *Y -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH XMUC YY Y Y 26JAN YEE3M 26APR 20 PAR YY Y Y YEE3M 26APR 20 XFRA YY Y Y YEE3M 26APR 20 LON S U R F A C E DOH YY Y Y YEE3M 01FEB26APR 20 QAR

6320.00

26JAN06DOH YY X/MUC YY PAR YY X/FRA//LON M 868.13YY DOH868.13NUC1736.26END ROE 3.640000 XT QAR 50.00RA QAR 30.00DE QAR 20.00FR QAR 40.00FR

QAR 30.00QX QAR 30.00QA QAR 140.00XT QAR 6520.00 ATTN* CHANGE TO NO STOPOVER MAY VARY FARE

The system indicates the surface segment.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 69 Amadeus Reservation & Ticketing

INFORMATIVE PRICING IN THE MASK Depending on your location, and type of terminal, you may use a mask. The purpose of a mask is to help you to describe an itinerary, and enter the required information correctly. You can choose to display only the mask (/S) For example: FQP DOHDXBDOH/S System Response: FQP/ U.YY . . .13FEB.DOH. U.YY . . . .DXB. >

. . . .

.DXB.0.S .DOH.0.S PAGE

1/ 1

The dots (.) are column separators, and do not delete them. You can leave irrelevant parts of the mask blank. The following example of a mask is completed with information :(move the cursor to the end of the mask before you hit enter) FQP/ U.QR . U.QR . >

. .

.15FEB.DOH. .18FEB.DXB.

. . . .

.DXB.0.S .DOH.0.S PAGE

1/ 1

System Response: FQP/ U.QR . . .15FEB.DOH. . . .DXB.0.S U.QR . . .18FEB.DXB. . . .DOH.0.S * FARE BASIS * DISC * PTC * FARE * MSG *T 01 FRTQR * * 1 * 3310.00 *RBSR *Y 02 CRTQR * * 1 * 3100.00 *RBSR *Y 03 F * * 1 * 2940.00 *RB *Y 04 PRTQR2 * * 1 * 2820.00 *RB *Y 05 J * * 1 * 2760.00 *RB *Y 06 JRTQR2 * * 1 * 2640.00 *RB *Y 07 Y * * 1 * 2280.00 *RB *Y 08 Q2QR2 * * 1 * 1750.00 *RB *Y 09 MEE7 * * 1 * 1180.00 *RB *Y 10 KEE7QR2 * * 1 * 1140.00 *RB *Y *1-2,4,6,8,10*FARE VALID FOR E TICKET ONLY *1-2,4,6,8-10*RESTRICTIONS MAY APPLY/CHECK FQN *1-2* *1-2,4,6,8,10*TICKET STOCK RESTRICTION > PAGE 1/ 1

________________________________________________________________________________________ Amadeus Qatar W.L .L - 70 Amadeus Reservation & Ticketing

Explanation of the Mask FQP/ U.QR . . .15FEB.DOH. . . .DXB.0.S U.QR . . .18FEB.DXB. . . .DOH.0.S --------------------------------------------------------------A B C D E F G H I J K L M (COLUMNS)

Column

Explanation

A

U Unknown segment S Flight segment A Standby L Waitlist W Waitlist O Open segment R Request

B

Airline code. YY indicates common fares.

C

Flight number.

D

Booking code (reservation booking designator). This can be 1 or 2 characters.

E

Date. The current date is displayed and you can overtype the travel dates for each segment.

F

Departure city for the segment.

G

Flight departure time. Enter details in the departure and arrival time columns if you want the system to automatically calculate stop-overs and connections, and display the appropriate fares.

H

Arrival date change indicator, as follows: + + 2 days > + 1 day - - 2 days < - 1 day

I

Arrival time

________________________________________________________________________________________ Amadeus Qatar W.L .L - 71 Amadeus Reservation & Ticketing

Column

Explanation

J

Arrival city

K

Number of stops the flight makes.

L

Transfer or stopover indicator, as follows: S Stopover X Connection U Undefined

M

Here you can enter other options, such as /b or /e.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 72 Amadeus Reservation & Ticketing

STOPOVERS, TRANSFERS, AND SURFACE SEGMENTS IN THE MASK: Assuming passenger originate from Doha , transit at Dubai , first stop-over point is London. From London to Paris will travel by surface. From Paris to Dubai and transit at Dubai and finish journey at origin point Doha. FQP DOHDXBLHR- - CDGDXBDOH/S System Response: FQP/ U.YY . . .13FEB.DOH. U.YY . . . .DXB. U.YY . . . .CDG. U.YY . . . .DXB. >

. . . .

. . . .

.DXB.0.U .LHR.0.U .DXB.0.U .DOH.0.S PAGE

1/ 1

The dots (.) are column separators, and do not delete them. You can leave irrelevant parts of the mask blank. Fill the mask with require options FQP/ U.EK . . .15FEB.DOH. . . .DXB.0.X U.EK . . .15FEB.DXB. . . .LHR.0.S U.EK . . .25FEB.CDG. . . .DXB.0.X U.EK . . .26FEB.DXB. . . .DOH.0.S --------------------------------------------------------------B E F J L (COLUMNS)

Column B

Explanation Airline code.

E

Date. The current date is displayed and you can overtype the travel dates for each segment.

F

Departure city for the segment.

J

Arrival city

L

Transfer or stopover indicator, as follows: S Stopover X Connection (Transit)

________________________________________________________________________________________ Amadeus Qatar W.L .L - 73 Amadeus Reservation & Ticketing

OPTIONS FOR INFORMATIVE PRICING: Following are the options for informative pricing Specific Airline: FQP DOH /A QR LON Same Airline for all Segments: FQP DOHBAHLON/O GF Specific Date: FQP DOH / D14 MAY DXB Specific Booking Code ( RBD): FQ DOH/C J DXB Specific Global Routing : FQP LON / V EH SIN Display Lowest Fare: FQP DOH PAR DOH / L Display Mirror Image of Fare: FQP DOH PAR LON / M Display Passenger Discount: FQP DOH DXB DOH/R ZZ Display Multiple Passenger Discounts: FQP DOH DXB DOH/ RCH*IN*ZZ Display Passenger Type Code: FQP DOH DXB DOH / R MIL Point of Sale Override (PTA): FQP BAH DXB BAH /R, DOH.BAH Ticketing city Override: FQP DOH LON DOH /R,.LON Display past Date Fare: FQP DOH LON DOH / R, 01FEB07 Stopover Indicator: FQP DOH LON PAR – MUC DOH

________________________________________________________________________________________ Amadeus Qatar W.L .L - 74 Amadeus Reservation & Ticketing

Surface Sector Indicator: FQP DOH LON - - MUC DOH Stopover and Surface Sector: FQP DOH LON - - - MUC DOH Amadeus Uni Fares: FQP NYC / A CO / LAX / R,U Display Fare Exempt All taxes: FQP DOH CAI DOH / R,ET Display Fare Exempt all Taxes for a Tax code on a Ticket: FQP DOH MUC FRA MUC DOH / R,ET-DE Add Tax and specify an Amount: FQP KHI DOH KHI / R, AT-RG100A Pricing for Validating carrier (PFC ONLY): FQP DOH/AQRLGW/ACOEWR-LGW/AQRDOH/R,VC-QR Private Fares (Uni Fares): FQP DOH/AUL CMB-/AULDOH/R,U

________________________________________________________________________________________ Amadeus Qatar W.L .L - 75 Amadeus Reservation & Ticketing

EXERCISE – INFORMATIVE PRICING 1) A Passenger would like a quote for the following itinerary, She does not wish to make a reservation yet, she just wants a price QR AF BA

C D J

........... .......... ...........

DOHCDG CDGLHR LHRFRA

She is not sure the return dates but the routing will be the FRA-DOH by QR with C-class part of the Journey. QR C ……… FRADOH Calculate the fare and display the Ticket Image (FQQ) for the lowest fare. Make a note of your entries below: FQP……………………………………………………………………….. FQQ……………………………………………………………………….

2) FQP DOH PAR LON FRA DXB DOH Using the above pricing entry, make the applicable changes to calculate the fare in the following scenarios: a). PAR and FRA are stopovers, the rest of the points are transfers. Entry………………………………………………………………………... b). LON is a stopover and surface gap between LON and FRA, the other Points are transfers. Entry………………………………………………………………………... c). LON is stopover point, the rest of the points are transfers. Entry………………………………………………………………………….

________________________________________________________________________________________ Amadeus Qatar W.L .L - 76 Amadeus Reservation & Ticketing

3). FQP DOH DXB DOH on EK Calculate the total fare for the above routing for lowest available fare and passenger Types. a). Child – VEE7 b). Infant- Y2RT c). Youth- VZZ Use the FQP and FQU entries to select the cheapest fare per passenger type. What is the total fare? Entries:

FQP…………………………………………………………………… FQU……………………………………………………………………

Results: CH…………………………….. IN……………………………… ZZ……………………………… Total fare for all passengers’ types:……………………………………………………...

________________________________________________________________________________________ Amadeus Qatar W.L .L - 77 Amadeus Reservation & Ticketing

Answers & Suggested Entries 1)

FQP DOH/AQR/CC/D12DECCDG-/AAF/D15DEC/CDLHR-/ABA/CJ/D19DECFRA-/AQR/CCDOH FQQ1

2) (a) FQP DOH/AQR/CC/D12DECCDG - /AAF/D15DEC/CDLHR/ABA/CJ/D19DECFRA- /AQR/CCDOH (b) FQP DOH/AQR/CC/D12DECCDG /AAF/D15DEC/CDLHR - - - FRA - /AQR/CCDOH (c ) FQP DOH/AQR/CC/D12DECCDG/AAF/D15DEC/CDLHR - /ABA/CJ/D19DECFRA/AQR/CCDOH

3) FQP DOH/AEKDXB-DOH/RCH*IN*ZZ FQU12//13//17 Infant Fare = QAR120 + TAXES Youth Fare =QAR870 + TAXES Child Fare= QAR520 + TAXES Total Fare =QAR1510 + TAXES

________________________________________________________________________________________ Amadeus Qatar W.L .L - 78 Amadeus Reservation & Ticketing

ITINERARY PRICING The Amadeus itinerary pricing transactions allow you to price a PNR. Depending on which transaction you use, you can choose to store, or not to store the pricing response in TST. The itinerary pricing transactions are as follows: ƒ FXP Prices an itinerary, and stores the response in a TST. ƒ

FXX

Prices an itinerary, without storing the response.

The following table contains information on the journey type limits:

Journey Type A round or circle trip can contain a maximum of A one-way trip can contain a maximum of: One-way or open jaw: Round trip or circle trip:

Limits 16 flight segments, or 14 flight segments and 2 surface segments, or 15 flight segments and 1 surface element, or 15 fare break points 15 flight segments, or 12 flight segments, and 2 surface segments, or 13 flight segments and 1 surface element, or 14 fare break points 14 fare components (fare break points) 15 fare components (fare break points)

The following conditions apply: ƒ When only one fare is applicable for an itinerary, the system display a ticket image, and stores a TST if you are using FXP transaction. ƒ When several fares apply, the system displays a list of fares to choose from. ƒ When there is only one passenger, the system displays a ticket image. ƒ When there are several passengers, the system displays a list of passenger and fare details. ƒ A fare proposed by the system is valid until you do an end of transaction ƒ The link with the Amadeus Fare server has a limit of three minutes. If you are inactive for longer than three minutes, you will be disconnected. Re-enter a pricing entry ƒ For selected markets, when the amounts of fares offered are equal, carrier specific fares take precedence over YY fares. ƒ The system prices an itinerary in the currency of the country of origin, and automatically converts in to the currency of your terminal location when needed. ƒ When you choose to store a TST, remember that the validity of the TST varies, depending on your location. The TST validity decided by each market individually, and may be minutes, hours, or days. 4 days validity for Qatar market.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 79 Amadeus Reservation & Ticketing

PRICING A PNR The following PNR illustrates how to price a PNR: RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/0623Z YT4JXI 1.AMADEUS/MR 2 QR 100 B 12MAR 7 DOHDXB HK1 0815 1015 12MAR QR/ 3 QR 103 B 15MAR 3 DXBDOH HK1 0750 0750 15MAR QR/ 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK28JAN/DOHQR2900 To price the itinerary, and create TST, enter: FXP System Response: FXP * FARE BASIS * 01 BEE14 * 02 BEE7 * >

DISC

* PSGR * P1 * P1

* FARE * 1120.00 * 990.00

* MSG *T * *Y * *Y PAGE 1/ 1

Because several fares apply, the system displays a list of fares for you to choose from. To select the fare, on line 2, enter: FXT 02 /P1

System Response: FXT02/P1 01 AMADEUS/MR LAST TKT DTE 12MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH DXB QR 0100 B B 12MAR 0815 BEE7 19MAR 20 DOH QR 0103 B B 15MAR 0750 BEE7 15MAR19MAR 20 QAR

730.00

12MAR06DOH QR DXB100.27QR DOH100.27NUC 200.54END ROE3.640000

QAR 200.00YQ QAR 30.00QA QAR 30.00AE QAR 990.00 100.00 QAR PENALTY APPLIES To save the TST Enter: RF ZAFAR; ER

________________________________________________________________________________________ Amadeus Qatar W.L .L - 80 Amadeus Reservation & Ticketing

PRICING A MULTI- PASSENGERS PNR The following PNR illustrates how to price multiple passengers. 1.AMADEUS/A MR 2.AMADEUS/B MR 3.MADEUS/MR 4 QR 100 B 12MAR 7 DOHDXB HK3 0815 1015 12MAR QR/ 5 QR 103 B 15MAR 3 DXBDOH HK3 0750 0750 15MAR QR/ 6 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 7 TK OK28JAN/DOHQR2900 To price the itinerary, and create TST, enter: FXP

System Response: FXP * FARE BASIS * 01 BEE14 * 02 BEE7 * >

DISC

* PSGR * P1-3 * P1-3

* FARE * 1120.00 * 990.00

* MSG *T * *Y * *Y PAGE 1/ 1

If you pricing has several passengers at the same time, with the same fare, you have to passenger-select with the FXT entry and you are choosing the fare on line 2, enter: FXT02/P1-3

System Response: FXT02/P1-3

PASSENGER 01 AMADEUS/A MR 02 AMADEUS/B MR 03 MADEUS/MR

PTC ADT ADT ADT TOTALS

NP 1 1 1

FARE 730.00 730.00 730.00

TAX 260.00 260.00 260.00

PER PSGR 990.00 990.00 990.00

3

2190.00

780.00

2970.00

1-3 LAST TKT DTE 12MAR06 - DATE OF ORIGIN 1-3 100.00 QAR PENALTY APPLIES To save the TST Enter: RF ZAFAR; ER To price the itinerary, without creating a TST, enter: FXX

System Response: FXX * FARE BASIS * 01 BEE14 * 02 BEE7 *

DISC

* PSGR * P1-3 * P1-3

* FARE * 1120.00 * 990.00

* MSG * *

*T *Y *Y

________________________________________________________________________________________ Amadeus Qatar W.L .L - 81 Amadeus Reservation & Ticketing

To view a ticket image for Fare # 2 Enter: FQQ2

System Response: FQQ02 02 BEE7 * * P1-3 * 990.00 * *Y LAST TKT DTE 12MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH DXB QR 0100 B B 12MAR 0815 BEE7 19MAR 20 DOH QR 0103 B B 15MAR 0750 BEE7 15MAR19MAR 20 QAR

730.00

12MAR06DOH QR DXB100.27QR DOH100.27NUC 200.54END ROE3.640000

QAR 200.00YQ QAR 30.00QA QAR 30.00AE QAR 990.00 100.00 QAR PENALTY APPLIES

________________________________________________________________________________________ Amadeus Qatar W.L .L - 82 Amadeus Reservation & Ticketing

ITINERARY PRICING OPTIONS You can add options to define your pricing requirements. The options apply equally to FXP and FXX. The following option indicators:

Passenger Name Select: FXP / P4 (Pricing the itinerary for passenger no 4) FXP / P2, 4, 6 (Pricing the itinerary for passenger no 2, 4, 6) FXP /P2-6 (Pricing the itinerary for range of passengers 2 to 6) FXP/ RIN/P2 (Infant travelling with passenger no 2) FXP / RCH /P4 (Child Discount for passenger no 4) Pricing for Infant: FXP / INF (Infant Only) FXP / RIN (Infant Discount) FXP/ RIN/P2 (Infant travelling with passenger no 2) Pricing for Non Infant: FXP / PAX (Adult and Child) FXP / RCH /P4 (Child Discount for passenger no 4) Request Pricing: FXP /R CD (Senior Citizen Discount) FXP / R ZZ (Youth Discount) FXP/R, LON (Indicate the point of Sale and ticketing as LON) FXP/ R, LON. DOH (Indicate the point of sale is LON and point of ticketing is DOH) FXP / R, ET (Exempt All Taxes) FXP / R, U (Private Fares or Uni Fares) FXP/NF (No Service Fee require) FXP/R, FC-INR (Currency of sale override ‘’IC’’ domestic itineraries) Select the Segment: FXP / S3 (Price only for Segment 3) FXP / S3-5 (Price the Range of Segments 3 to 5) FXP / S3, 6, 9(Price the Segments 3, 6, and 9) FXP / S4X (No Stopover or Transfer Point segment 4) FXP / S4X, 6X (No Stopover or Transfer Point segment 4, 6) FXP /S2-4, 6, 8X, 9 (Price for segment 2 t0 4 and 6 are stopover and segment 8 no stopover) FXP/R, VC-QR (Validating on QR for PFC only) Fare Break Point: FXP / B 3 (Fare break point is segment 3) FXP / B3 , 7 (Fare break point are segment 3, 7) Turnaround Point: FXP / BT- 4 (Turnaround point is segment 4)

________________________________________________________________________________________ Amadeus Qatar W.L .L - 83 Amadeus Reservation & Ticketing

FARE QUOTE – ITINERARY PRICING EXAMPLES: Following are the examples for different pricing options (1)- Retrieve Instructor PNR: YT42O6 Type RFP;ER to obtain your own Record Locator:…………………

Price the PNR and store the Fare: BEE6MQA1 RP/DOHQR2900/DOHQR2900 1.JACKSON/MICHAEL MR 2 EK 848 B 15MAR 3 DOHDXB 3 EK 001 B 15MAR 3 DXBLHR 4 EK 004 B 25MAR 6 LHRDXB 5 EK 841 B 26MAR 7 DXBDOH

AA/SU HK1 HK1 HK1 HK1

0345 0745 2000 0810

28JAN06/0711Z 0545 1135 0645 0810

15MAR 15MAR 26MAR 26MAR

E E E

YT42O6 EK/ EK/ EK/ EK/

(2)- Retrieve Instructor PNR: YT44MW Type RFP;ER to obtain your own Record Locator:…………………

Price the PNR and store the Fare for both passengers: BEE14 RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/0715Z YT44MW 1.KAPOOR/KARINA MS 2.KAPOOR/SHAHID MR 3 QR 100 B 15MAR 3 DOHDXB HK2 0815 1015 15MAR QR/ 4 QR 103 B 18MAR 6 DXBDOH HK2 0750 0750 18MAR QR/

(3)- Retrieve Instructor PNR: YUDBEX Type RFP;ER to obtain your own Record Locator:…………………

Price the PNR for Non Infant passengers and store the Fare: BEE7 RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/0720Z YUDBEX 1.LEE/JEAN MRS(INF/MICHAEL) 2.LEE/JOHAN MR 3 QR 100 B 15MAR 3 DOHDXB HK2 0815 1015 15MAR QR/ 4 QR 103 B 18MAR 6 DXBDOH HK2 0750 0750 18MAR QR/

(4)- Retrieve Instructor PNR: YUDBEX Type RFP;ER to obtain your own Record Locator:…………………

Price the PNR for Infant passenger and store the Fare: BEE7 RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/0720Z YUDBEX 1.LEE/JEAN MRS(INF/MICHAEL) 2.LEE/JOHAN MR 3 QR 100 B 15MAR 3 DOHDXB HK2 0815 1015 15MAR QR/ 4 QR 103 B 18MAR 6 DXBDOH HK2 0750 0750 18MAR QR/

________________________________________________________________________________________ Amadeus Qatar W.L .L - 84 Amadeus Reservation & Ticketing

(5)- Retrieve Instructor PNR: YUDDW2 Type RFP;ER to obtain your own Record Locator:…………………

Price the PNR and store the Fare: Y2 RP/DOHQR2900/DOHQR2900 1.KHAN/SHAHRUKH MR 2 QR 100 B 15MAR 3 DOHDXB HK1 3 QR 103 B 18MAR 6 DXBDOH HK1

AA/SU

28JAN06/0726Z

0815 1015 0750 0750

15MAR 18MAR

YUDDW2 QR/ QR/

(6)- Retrieve Instructor PNR: YUDF2W Type RFP;ER to obtain your own Record Locator:…………………

Price the PNR and store the CHILD Fare: BEE14 RP/DOHQR2900/DOHQR2900 1.KHAN/ALI MR 2 QR 100 B 15MAR 3 DOHDXB HK1 3 QR 103 B 18MAR 6 DXBDOH HK1

AA/SU

28JAN06/0732Z

0815 1015 0750 0750

15MAR 18MAR

YUDF2W QR/ QR/

(7)- Retrieve Instructor PNR: YUDMN6 Type RFP;ER to obtain your own Record Locator:………………………… Select the segments on EK and price Fare: VEE7 RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/0748Z YUDMN6 1.AMADEUS/M MR 2 EK 848 V 15MAR 3 DOHDXB HK1 0345 0545 15MAR EK/ 3 QR 103 B 18MAR 6 DXBDOH HK1 0750 0750 18MAR QR/ 4 ARNK 5 EK 843 V 18MAR 6 DXBDOH HK1 1645 1645 18MAR E EK/

(8)- Retrieve Instructor PNR: Type RFP;ER to obtain your own Record Locator:………………………… Select the segments on EK for passenger # 2 as Fare: VEE7 RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/0754Z YUDPF5 1.AMADEUS/N MR 2.AMADEUS/X MR 3 EK 848 V 15MAR 3 DOHDXB HK2 0345 0545 15MAR EK/ 4 QR 103 B 18MAR 6 DXBDOH HK2 0750 0750 18MAR QR/ 5 ARNK 6 EK 843 V 18MAR 6 DXBDOH HK2 1645 1645 18MAR E EK/

________________________________________________________________________________________ Amadeus Qatar W.L .L - 85 Amadeus Reservation & Ticketing

(9)- Retrieve Instructor PNR: Type RFP;ER to obtain your own Record Locator:………………………… Price the PNR as Dubai No Stopover: VLE6MQA1 RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/0804Z YUDT2U 1.AMADEUS/M MR 2 EK 848 V 12MAR 7 DOHDXB HK1 0345 0545 12MAR EK/ 3 EKOPEN V 12MAR 7 DXBKHI 4 EKOPEN V 25MAR 6 KHIDXB 5 EKOPEN V DXBDOH

(10) Retrieve Instructor PNR: YUDWKX Type RFP;ER to obtain your own Record Locator:………………… Price the itinerary, DAC-CGP-DAC by Bus service as Fare: KLE6MQR 1.ABDUREHMAN/MR 2 QR 344 K 15MAR 3 DOHDAC HK1 2350 0730 16MAR 3 QR4346 K 16MAR 4 DACCGP HK1 1000 1500 16MAR 4 QR4341 K 16MAY 2 CGPDAC HK1 0900 1630 16MAY 5 QR 343 K 16MAY 2 DACDOH HK1 2030 2305 16MAY

QR/ QR/ QR/ QR/

(11) Retrieve Instructor PNR: YUD2I3 Type RFP;ER to obtain your own Record Locator:………………… Price the itinerary, for FF25 Discounted fare : Y2 RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/0818Z YUD2I3 1.AMADEUS/P MR 2 QR 100 K 15MAY 1 DOHDXB HK1 0800 1000 15MAY QR/ 3 QR 103 K 15JUN 4 DXBDOH HK1 0800 0800 15JUN QR/

________________________________________________________________________________________ Amadeus Qatar W.L .L - 86 Amadeus Reservation & Ticketing

Answers & Suggested Entries Exercise #1 1) Price the Itinerary Automatically – FXP 2) Select The Fare on Line 03 to Store Ticket Record – FXT03/P1 3) Received From and End Transaction – RFP;ER 4) Display the ticket Record (TST) – TQT or TQT/T1 OR By forced pricing option - FXP/L- BEE6MQA1 1) Received From and End Transaction – RFP;ER 2) Display the ticket Record (TST) – TQT or TQT/T1 3) Received From and End Transaction – RFP;ER 4) Display the ticket Record (TST) – TQT or TQT/T1

Exercise #2 1) Price the Itinerary Automatically – FXP 2) Select The Fare on Line 02 to Store Ticket Record – FXT02/P1-2 3) Received From and End Transaction – RFP;ER 4) Display the ticket Record (TST) – TQT or TQT/T1 OR By forced pricing option - FXP/L-BEE7 1) Received From and End Transaction – RFP;ER 2) Display the ticket Record (TST) – TQT or TQT/T1

Exercise #3 1) Price the Itinerary Automatically – FXP/PAX 2) Select The Fare on Line 02 to Store Ticket Record – FXT02/P1-2 3) Received From and End Transaction – RFP;ER 4) Display the ticket Record (TST) – TQT or TQT/T1 OR By forced pricing option - FXP/L-BEE7/PAX 1) Received From and End Transaction – RFP;ER 2) Display the ticket Record (TST) – TQT or TQT/T1

________________________________________________________________________________________ Amadeus Qatar W.L .L - 87 Amadeus Reservation & Ticketing

Exercise #4 1) Price the Itinerary Automatically – FXP/INF 2) Select The Fare on Line 02 to Store Ticket Record – FXT02/P1-2 3) Received From and End Transaction – RFP;ER 4) Display the ticket Record (TST) – TQT or TQT/T1 OR By forced pricing option - FXP/L-BEE7/INF 1) Received From and End Transaction – RFP;ER 2) Display the ticket Record (TST) – TQT or TQT/T1

Exercise #5 1) Price the Itinerary Automatically – FXP No fare Available as require Y2 WE HAVE TO USE BY FORCED OPTION By forced pricing option - FXP/L-Y2 1) Received From and End Transaction – RFP;ER 2) Display the ticket Record (TST) – TQT or TQT/T1

Exercise #6 1) Price the Itinerary Automatically – FXP/RCH 2) Select The Fare on Line 02 to Store Ticket Record – FXT02/P1 3) Received From and End Transaction – RFP;ER 4) Display the ticket Record (TST) – TQT or TQT/T1 OR By forced pricing option - FXP/L-BEE7/RCH 1) Received From and End Transaction – RFP;ER 2) Display the ticket Record (TST) – TQT or TQT/T1

________________________________________________________________________________________ Amadeus Qatar W.L .L - 88 Amadeus Reservation & Ticketing

Exercise #7 1) Price the Itinerary Automatically – FXP/S2,5 2) Select The Fare on Line 04 to Store Ticket Record – FXT04/P1 3) Received From and End Transaction – RFP;ER 4) Display the ticket Record (TST) – TQT or TQT/T1 OR By forced pricing option - FXP/L-BEE7/S2,5 1) Received From and End Transaction – RFP;ER 2) Display the ticket Record (TST) – TQT or TQT/T1

Exercise #8 1) Price the Itinerary Automatically – FXP/S2,5/P2 2) Select The Fare on Line 04 to Store Ticket Record – FXT04/P2 3) Received From and End Transaction – RFP;ER 4) Display the ticket Record (TST) – TQT or TQT/T1 OR By forced pricing option - FXP/L-BEE7/S2,5/P2 1) Received From and End Transaction – RFP;ER 2) Display the ticket Record (TST) – TQT or TQT/T1

Exercise #9 1) Price the Itinerary Automatically – FXP/S2X,4X 2) Select The Fare on Line 04 to Store Ticket Record – FXT05/P1 3) Received From and End Transaction – RFP;ER 4) Display the ticket Record (TST) – TQT or TQT/T1 OR By forced pricing option - FXP/L-VLE6MQA1/S2X,4X 1) Received From and End Transaction – RFP;ER 2) Display the ticket Record (TST) – TQT or TQT/T1

________________________________________________________________________________________ Amadeus Qatar W.L .L - 89 Amadeus Reservation & Ticketing

Exercise #10 1) Price the Itinerary Automatically for DOH-DAC-DOH– FXP/S2,5 2) Select The Fare on Line 02 to Store Ticket Record – FXT02/P1 3) Received From and End Transaction – RFP;ER 4) Update TST with bus segments DAC-CGP-DAC: TTU/T1/S2,3,4,5 5) Fare calculation override option: TTK/T1/CBUILD 6) Received From and End Transaction – RFP;ER 7) Display the ticket Record (TST) – TQT or TQT/T1 OR By forced pricing option - FXP/L-KLE6MQR/S2,5 1) Received From and End Transaction – RFP;ER 2) Update TST with bus segments DAC-CGP-DAC: TTU/T1/S2,3,4,5 3) Fare calculation override option: TTK/T1/CBUILD 4) Received From and End Transaction – RFP;ER 5) Display the ticket Record (TST) – TQT or TQT/T1

Exercise #11 1) Price the Itinerary Automatically for DOH-DAC-DOH– FXP/ZO-25P*FF25 2) Price no priced as per require Y2 for K-Class, we will use by forced option. OR By forced pricing option - FXP/L-Y2/ZO-25P*FF25 1) Received From and End Transaction – RFP;ER 2) Display the ticket Record (TST) – TQT or TQT/T1

________________________________________________________________________________________ Amadeus Qatar W.L .L - 90 Amadeus Reservation & Ticketing

BEST BUY PRICING Amadeus Best Buy pricing enables you to price a PNR with the lowest available fare for a booked itinerary. It checks for lower fares and availability in lower booking classes or for lower fares in the same booking class as already booked. The system suggests only fares that are applicable to the itinerary and the passenger type. It also checks the rule conditions, such as advance purchase, and minimum and maximum stay requirements. Best Buy can automatically rebook an itinerary in a lower booking class, by using the highest access. Alternatively, the system can inform you of lower fares without rebooking, to enable you to check if the suggested fare is suitable for the passenger, without changing the PNR. You can also choose to store, or not to store the pricing response in a TST. In certain markets, Best Buy checks for lower fares across all cabins of the aircraft, and gives preference to the highest cabin when the same fare applies. In other markets, Best Buy checks for lower fares in the same cabin as the already booked segment. Your local Amadeus Help Desk can inform you about the default for your market. The Amadeus Best Buy functionality consists of the following entries:

Entry FXB FXR FXA FXU FXZ FXL

Explanation Rebook to the lowest fare if seat available, and create a TST Rebook to the lowest fare if seat available but don’t create TST Display a list of lower fares without rebook PNR Select fare after FXA, rebook, and create a TST Select fare after FXA, rebook, but not create a TST Display lowest possible fare System also informs you about seat availability

________________________________________________________________________________________ Amadeus Qatar W.L .L - 91 Amadeus Reservation & Ticketing

1- BEST BUY WITH AUTOMATIC REBOOKING: FXB/FXR You can use the Best Buy entries FXB and FXR to rebook an itinerary in a lower class. FXB creates a TST and FXR does not The following PNR illustrates the Best Buy Function. RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1250Z YU8LQE 1.AMADEUS/M MR 2 QR 007 Y 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/ 3 QR 006 Y 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/ To find the lowest applicable fare for this itinerary, and store TST, enter: FXB

System Response: FXB 01 AMADEUS/M MR ITINERARY REBOOKED LAST TKT DTE 15MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 Q *Q 15MAR 0920 QLE6MQR 14JUN 20 DOH QR 0006 Q *Q 25MAR 1405 QLE6MQR 21MAR15SEP 20 QAR

2500.00

15MAR06DOH QR LON343.40QR DOH343.40NUC 686.80END ROE3.640000 XT QAR 130.00GB QAR 80.00UB

QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 3040.00 TICKET STOCK RESTRICTION ENDOS VALID ON QR ONLY NON END/NON REROUT

The system informs you that the itinerary rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET/ER).

System Response: --- TST --RP/DOHQR2900/DOHQR2900 1.AMADEUS/M MR 2 QR 007 Q 15MAR 3 DOHLHR HK1 3 QR 006 Q 25MAR 6 LHRDOH HK1

AA/SU

28JAN06/1254Z

0920 1405 1405 2345

15MAR 25MAR

YU8LQE QR/ QR/

________________________________________________________________________________________ Amadeus Qatar W.L .L - 92 Amadeus Reservation & Ticketing

For example: RP/DOHQR2900/DOHQR2900 1.AMADEUS/Q MRS 2 QR 007 Y 15MAR 3 DOHLHR HK1 3 QR 006 Y 25MAR 6 LHRDOH HK1

AA/SU

28JAN06/1256Z

0920 1405 1405 2345

15MAR 25MAR

YU8ORA QR/ QR/

If you use the FXR entry, the response with fare details, but not creates TST. You can still view the fare details by using the entry FQQ, followed by a number for a passenger. FXR

System Response FXR 01 AMADEUS/Q MRS ITINERARY REBOOKED LAST TKT DTE 15MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 Q *Q 15MAR 0920 QLE6MQR 14JUN 20 DOH QR 0006 Q *Q 25MAR 1405 QLE6MQR 21MAR15SEP 20 QAR

2500.00

15MAR06DOH QR LON343.40QR DOH343.40NUC 686.80END ROE3.640000 XT QAR 130.00GB QAR 80.00UB

QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 3040.00 TICKET STOCK RESTRICTION ENDOS VALID ON QR ONLY NON END/NON REROUT

The system informs you that the itinerary rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET/ER).

System Response: RP/DOHQR2900/DOHQR2900 1.AMADEUS/Q MRS 2 QR 007 Q 15MAR 3 DOHLHR HK1 3 QR 006 Q 25MAR 6 LHRDOH HK1

AA/SU

28JAN06/1259Z

0920 1405 1405 2345

15MAR 25MAR

YU8ORA QR/ QR/

This time only reservation changed as per lowest fare available and did not store TST.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 93 Amadeus Reservation & Ticketing

2- BEST BUY WITH MANUAL REBOOKING: FXA You can use the Best Buy entry FXA to display a list of lower applicable fares. As a follow-up, you can choose to do a manual rebooking with the FXU, which stores a TST, or FXZ, which does not store a TST.

For example: RP/DOHQR2900/DOHQR2900 1.AMADEUS/Q MRS 2 QR 007 Y 15MAR 3 DOHLHR HK1 3 QR 006 Y 25MAR 6 LHRDOH HK1

AA/SU

28JAN06/1302Z

0920 1405 1405 2345

15MAR 25MAR

YU8ORA QR/ QR/

To request a list of lower fares, enter: FXA System Response: FXA * FARE BASIS * DISC * PSGR 01 YRT * * P1 02 BEE3M * * P1 03 LLPX2M1 * * P1 04 YLPX2M * * P1 05 BRTLH * * P1 06 LLOWQR1 * * P1 07 QPX3MLH * * P1 08 QLE6MQR * * P1 *6,8*ARPT RESTR FARE LHR SEG 1/2 *5-8*TICKET STOCK RESTRICTION

* FARE * 10330.00 * 6860.00 * 6710.00 * 5840.00 * 4540.00 * 4140.00 * 3540.00 * 3040.00

* MSG * * * * *SR * * *

*T *Y *Y *Y *Y *Y *Y *Y *Y

If for example you would like to rebook the itinerary, and use the fare on line 08, without storing a TST, enter: FXZ08/P1 System Response: FXZ08 08 QLE6MQR * * P1 * 3040.00 *RB *Y ITINERARY REBOOKED LAST TKT DTE 15MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 Q *Q 15MAR 0920 QLE6MQR 14JUN 20 DOH QR 0006 Q *Q 25MAR 1405 QLE6MQR 21MAR15SEP 20 QAR

2500.00

15MAR06DOH QR LON343.40QR DOH343.40NUC 686.80END ROE3.640000 XT QAR 130.00GB QAR 80.00UB

QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 3040.00 TICKET STOCK RESTRICTION ENDOS VALID ON QR ONLY NON END/NON REROUT

________________________________________________________________________________________ Amadeus Qatar W.L .L - 94 Amadeus Reservation & Ticketing

The system informs you that the itinerary rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET/ER). System Response: RP/DOHQR2900/DOHQR2900 1.AMADEUS/Q MRS 2 QR 007 Q 15MAR 3 DOHLHR HK1 3 QR 006 Q 25MAR 6 LHRDOH HK1

AA/SU

28JAN06/1306Z

0920 1405 1405 2345

15MAR 25MAR

YU8ORA QR/ QR/

FXZ option only reservation changed as per lowest fare available and did not store TST.

If for example you would like to rebook the itinerary, and use the fare on line 08, without storing a TST, enter: FXU08/P1 System Response --- TST --RP/DOHQR2900/DOHQR2900 1.AMADEUS/Q MRS 2 QR 007 Q 15MAR 3 DOHLHR HK1 3 QR 006 Q 25MAR 6 LHRDOH HK1

AA/SU

28JAN06/1310Z

0920 1405 1405 2345

15MAR 25MAR

YU8ORA QR/ QR/

FXU option stored TST for lowest available fare and changed the booking classes.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 95 Amadeus Reservation & Ticketing

DISPLAYING THE LOWEST APPLICABLE FARE: FXL You can use the entry FXL to display the lowest applicable fare for an itinerary. The system will also advise you about seat availability. There is no follow-up entry to rebook the itinerary with FXL. Use either the FXB or the FXR entry.

For example: RP/DOHQR2900/DOHQR2900 1.AMADEUS/Z MR 2 QR 007 Q 15MAR 3 DOHLHR HK1 3 QR 006 Q 25MAR 6 LHRDOH HK1

AA/SU

28JAN06/1316Z

0920 1405 1405 2345

15MAR 25MAR

YU82ZS QR/ QR/

To display the lowest possible fare, enter: FXL System response: FXL 01 AMADEUS/Z MR NO REBOOKING REQUIRED FOR LOWEST FARE LAST TKT DTE 15MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 Q Q 15MAR 0920 QLE6MQR 14JUN 20 DOH QR 0006 Q Q 25MAR 1405 QLE6MQR 21MAR15SEP 20 QAR

2500.00

15MAR06DOH QR LON343.40QR DOH343.40NUC 686.80END ROE3.640000 XT QAR 130.00GB QAR 80.00UB

QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 3040.00 TICKET STOCK RESTRICTION ENDOS VALID ON QR ONLY NON END/NON REROUT

There is only one passenger in the PNR; the system displays a ticket image. If more than one passenger you can view the fare details for any of the passenger by using the FQQ entry, for example, FQQ 3. Use either the FXB or the FXR entry to change the reservation and store the TST.

If the lowest fare is not available, the system will still display passenger and fare details of the lowest fare, but include the following message at the top of the display: LOWEST SOLD OUT // TRY WAITLIST

________________________________________________________________________________________ Amadeus Qatar W.L .L - 96 Amadeus Reservation & Ticketing

AMADEUS TICKETING The Amadeus central system allows automatically price the air itinerary of a PNR. The automatic pricing entry FXP creates a transitional stored ticket (TST) which contains all the information necessary to issue a ticket. A TST can created when pricing requested before end of transaction on the PNR. The newly created PNR must contain the flight segments and a passenger name. A maximum of ten TSTS allowed for each passenger with different portions of the air itinerary. Multiple TSTS must create with segment association. Ticketing requested by selecting TST and/or segment numbers when more than one TST has created. A display of a TST can obtained because of a TQT entry. Any time a modification made to the PNR, a PNR change message automatically appended to the header line of the TST. It is necessary to verify the validity of the TST and remove this message before ticketing requested. When the system cannot price the PNR, you must manually create a TST with the TTC entry. The response to this entry is an empty ticket panel. You can update the ticket panel as follows: - You fill in the TST panel fields with the necessary information using guided mode entries, or - You use the format entry to enter information on the command line of the panel or in the PNR. A TST that automatically created by the system is called an AST. A manually created TST called an MST. You can print a ticket using transaction code TTP. After the ticket has issued, Amadeus receives a ticket number message, which is stored in the PNR FA element. The TK element in the PNR automatically changed to TK to show that the ticket has issued.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 97 Amadeus Reservation & Ticketing

AREA REPORTING PLANS / BANK SETTLEMENT PLANS Each time an agency issues a ticket on a given airline, the agency must report the sale to the airline for payment purposes. To simplify the reporting of sales to the airlines, IATA and the airlines have formed reporting plans. Airlines’ wishing to participate in the reporting plans given an agreement where they will accept payment from a third party, usually a bank. Bank Settlement Plans (BSPs) sometimes referred to as Area Reporting plans (ARPs). In the U.S, the reporting plan called ARC (Airline Reporting Corporation). A BSP record exists for each reporting plan and contains all the airlines that participate in the plan. The Service Management Centre maintains the BSP record in Amadeus. If any agency does not have a designated ticketing carrier, a BSP code must be present in the office profile (field ARP). This applies to all offices that can issue tickets. BSP procedure are established by IATA in Geneva There is a Plan Manger for each country who administers and overseas the plan within a particular geographical area. The National System or National Distribution System provides BSP information to Amadeus. Gulf BSP has office in Sharjah (UAE).

AREA REPORTING PLAN / BANK SETTLEMENT PLAN To display the area reporting plan participants for specific country, enter TGBD-XY (where XY replaces the ISO country code). Qatar is under Gulf Area (AE), Enter: TGBD-AE System Response:

--BSP/ARP AA AC BD BG CX CY EY FI IT IY KU LH OA OS RA RB SN SQ UL UM 7D 9W

PLAN AF BI CZ GF JU LO PK RJ SU US

FOR: AH BR DL GN J2 LX PR RO SV VS

AE AI B3 D3 G0 KC ME PS RT S7 VV

GULFAREA AY AZ CA CI EI EK HR IC KL KM MH MS QF QM SA SD TG TK WY W5

BA CO ET IR KQ NZ QR SK UA 4L

Ticketing Agreement Table A Ticketing (T) / PTA(P) / Electronic Ticketing(E) agreement table is maintained for each Amadeus Participating carrier airlines, if the airline has provided this information. The purpose of the table is to define interline ticketing, PT, and Electronic Ticketing agreements. For example: TGAD- BA/EK System response: --AIRLINES HAVING AGREEMENT WITH: BA EK T P E

________________________________________________________________________________________ Amadeus Qatar W.L .L - 98 Amadeus Reservation & Ticketing

CRYPTIC/FORMAT ENTRIES TO UPDATE TST/TICKETING ELEMENTS Create Manual TST : Specific passenger : Specific passenger & segments : Add selling indicator : Specific TST : Add Baggage allowance : Specific TST : Specific TST & Line : Add Fare Base : Specific TST : Specific TST & Line : Add not Valid before & after : Specific TST : Specific TST & Line : Add not valid after only : Specific TST : Specific TST & Line : Add not valid before only : Specific TST : Specific TST & Line : Add Market/Net Fare Amount : Specific TST : Add Tour code for Non Infant : Add Tour code for Infant : Specific passenger : Specific passenger & segments : Payment for Non Infant (Publishes Fare): Payment for Non infant (Net Fare) : Payment for Infant (Published Fare ) : Payment for Infant (Net Fare) : Specific passenger : Specific passenger & segments : Commission : Specific passenger : Specific passenger & segments : Validating Carrier : Specific passenger : Specific passenger & Segments : Endorsement : Specific passenger : Specific passenger & segments :

TTC TTC/P2 TTC/P2/S2,5 TTK/SSITI TTK/T2/SSITI TTK/A20K TTK/T2/A20K TTK/T2/L2/A20K TTK/BYEE4M TTK/T2/BKEE4M TTK/T2/L2,5/BKEE4M TTK/V12FEB12MAR TTK/T2/V12FEB12MAR TTK/T2/L3,4/V12FEB12MAR TTK/VXX12MAR TTK/T2/VXX12MAR TTK/T2/L3,5/VXX12MAR TTK/V12FEB TTK/T2/V12FEB TTK/T2/L3,5/V12FEB TTK/NF-1800 TTK/T2/NF-1800 FT PAX NRQ01800/DOHR002 FT INF NRQ00180/DOHR002 FT PAX NRQ01800/DOHR002/ P2 FT PAX NRQ01800/DOHR002/ P2/S2,5 FP PAX CASH FP PAX NR+CASH/QAR1950 (Include Taxes) FP INF CASH FP INF NR+CASH/QAR200 (Include Taxes) FP PAX NR+CASH/QAR1950/P2 FP PAX NR+CASH/QAR1950/P2/S2,5 FM 7 FM 7/P2 FM 7/P2/S2,5 FV QR FV QR/P2 FV QR/P2/S2,5 FE VALID ON SHOWN CARRIERS FE VALID ON SHOWN CARRIERS/P2 FE VALID ON SHOWN CARRIERS/P2/S2,5

________________________________________________________________________________________ Amadeus Qatar W.L .L - 99 Amadeus Reservation & Ticketing

CRYPTIC/FORMAT ENTRIES TO UPDATE TST/TICKETING ELEMENTS Update / Add Fare Amount : TTK/F1800.00 (Local currency QAR ) Update / Add Fare Amount : TTK/FUSD495.00 (Other currency USD ) Update / Add Equivalent Fare Amount : TTK/EQAR1800.00 Update / Add Fare & Equivalent : TTK/FUSD495.00/EQAR1800.00 Specific TST : TTK/T2/F800.00 Update/Add Tax : TTK/X100YR Update/Add Taxes : TTK/X100YR/X200YQ/X30WO Specific TST : TTK/T2/X100YR/X200YQ/X30WO Update/Add Fare & Total Amount for reissue:TTK/R1800/T500.00 Additional amount as Total (Reissue) : TTK/T500.00 No Additional cost (Reissue) : TTK/T0.00 Delete specific Tax # 3 : TTK/X3 Add new Tax : TTK/X100YR Change Tax amount for Tax # 3 : TTK/X3-X200YQ Existing Tax as collected for reissue : TTK/X3 - O (Old tax which collected) Add BSR : TTK/K13.65000 (K1 is transaction) Specific TST : TTK/T2/K13.65000 (K1 is transaction) Fare calculation : TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400 Fare calculation override : TTK/CBUILD Specific TST : TTK/T2/CBUILD Preview Ticket Image : TTP/T1/TKT/CRT Specific Passenger : TTP/P2/TKT/CRT Print Ticket : TTP Specific TST : TTP/T2 Specific Passenger : TTP/P2 Specific Stock Reference : TTP/X A2 Override Validating Carrier : TTP/V*QR Specific TST : TTP/T2/V*QR Specific passenger : TTP/P2/V*QR Override Electronic Ticket : TTP/OPT (Issue Paper Ticket) Override past date TST : TTP/O (Expired TST) Remove change flag from TST : TTF From All TST : TTF/ALL

________________________________________________________________________________________ Amadeus Qatar W.L .L - 100 Amadeus Reservation & Ticketing

1- PUBLISHED FARE AN E-TICKET IN GRAPHIC MODE: Following are the steps to issue an electronic ticket in graphic mode.

Step 1 _ Create a PNR RP/DOHQR2900/DOHQR2900 1.ISSUE/ETICKET 2 QR 104 K 15FEB 5 DOHDXB HK1 3 QR 105 K 19FEB 2 DXBDOH HK1 4 AP DOH +974 4667579 - AMADEUS 5 TK OK13FEB/DOHQR2900

RR/SU

13FEB08/1400Z

YYV4P9

0130 0335 15FEB E QR/YYV4P9 0740 0740 19FEB E QR/YYV4P9 QATAR - TRAINING - A

Step 2 – Price the PNR as per the new itinerary, enter: FXP FXP * FARE BASIS * DISC * PSGR 01 MEE7 * * P1 02 KEE7QR2 * * P1 *2*FARE VALID FOR E TICKET ONLY *2*TICKET STOCK RESTRICTION

* FARE * 1180.00 * 1140.00

* MSG * *

*T *Y *Y

Step 3: Select the require fare: FXT02/P1 01 ISSUE/ETICK* LAST TKT DTE 14FEB08 - SEE ADV PURCHASE -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH DXB QR 0104 K K 15FEB 0130 KEE7QR2 22FEB 20 DOH QR 0105 K K 19FEB 0740 KEE7QR2 18FEB22FEB 20 QAR

790.00

15FEB08DOH QR DXB108.51QR DOH108.51NUC 217.02END ROE3.640000

QAR 280.00YQ QAR 40.00QA QAR 30.00AE QAR 1140.00 TICKET STOCK RESTRICTION PRICED WITH VALIDATING CARRIER QR - REPRICE IF DIFFERENT VC FARE VALID FOR E TICKET ONLY 100.00 QAR PENALTY APPLIES

________________________________________________________________________________________ Amadeus Qatar W.L .L - 101 Amadeus Reservation & Ticketing

Step 4 – Save the itinerary pricing as per required fare, enter: RFADMIN; ER Step 5 – Display TST in Graphic mode, enter: or TQT/T1 or TQT/Tn (n=TST Number) System Response:

Step 5: Enter the Validating carrier: FV QR

Step 6: Enter the Commission value: FM 0

Step 7: Enter the Form of payment: FP CASH

Step 8: Click on update to save the changes in the TST

________________________________________________________________________________________ Amadeus Qatar W.L .L - 102 Amadeus Reservation & Ticketing

Step 9: Click on OK

Step 10: Click on Cross to exit from graphic TST

Step 11 – Save the changes in the TST, enter: REZAFAR; ER --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1409Z YYV4P9 1.ISSUE/ETICKET 2 QR 104 K 15FEB 5 DOHDXB HK1 0130 0335 15FEB E QR/YYV4P9 3 QR 105 K 19FEB 2 DXBDOH HK1 0740 0740 19FEB E QR/YYV4P9 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900 6 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3 7 FM PAX *M*0/S2-3 8 FP PAX CASH/S2-3 9 FV PAX QR/S2-3 Step 12: – To issue E-ticket, enter: TTP/P1/ET or TTP/T1/ET --- TST --RP/DOHQR2900/DOHQR2900 OC/PR 13FEB08/1412Z YYV4P9 1.ISSUE/ETICKET 2 QR 104 K 15FEB 5 DOHDXB HK1 0130 0335 15FEB E QR/YYV4P9 3 QR 105 K 19FEB 2 DXBDOH HK1 0740 0740 19FEB E QR/YYV4P9 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900//ETQR 6 FA PAX 157-4810015530/ETQR/QAR1140.00/13FEB08/DOHQR2900/7777 7722/S2-3 7 FB PAX 1300011628 TTP/T1/ET OK ETICKET/S2-3 8 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3 9 FM *M*0 10 FP CASH 11 FV QR

________________________________________________________________________________________ Amadeus Qatar W.L .L - 103 Amadeus Reservation & Ticketing

2 – PUBLISHED FARE AN E-TICKET IN NON-GRAPHIC MODE: Following are the steps to issue an electronic ticket in non-graphic mode.

Step 1 _ Create a PNR RP/DOHQR2900/DOHQR2900 1.ISSUE/ETICKET NONGRAPHIC 2 QR 114 K 15FEB 5 DOHDXB HK1 3 QR 113 K 19FEB 2 DXBDOH HK1 4 AP DOH +974 4667579 - AMADEUS 5 TK OK13FEB/DOHQR2900

RR/SU

13FEB08/1416Z

YYWNCT

2050 2255 15FEB E QR/YYWNCT 2155 2155 19FEB E QR/YYWNCT QATAR - TRAINING - A

Step 2 – Price the PNR as per the new itinerary, enter: FXP FXP * FARE BASIS * DISC * PSGR 01 MEE7 * * P1 02 KEE7QR2 * * P1 *2*FARE VALID FOR E TICKET ONLY *2*TICKET STOCK RESTRICTION

* FARE * 1180.00 * 1140.00

* MSG * *

*T *Y *Y

Step 3: Select the require fare: FXT02/P1 01 ISSUE/ETICK* LAST TKT DTE 14FEB08 - SEE ADV PURCHASE -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH DXB QR 0114 K K 15FEB 2050 KEE7QR2 22FEB 20 DOH QR 0113 K K 19FEB 2155 KEE7QR2 18FEB22FEB 20 QAR

790.00

15FEB08DOH QR DXB108.51QR DOH108.51NUC 217.02END ROE3.640000

QAR 280.00YQ QAR 40.00QA QAR 30.00AE QAR 1140.00 TICKET STOCK RESTRICTION PRICED WITH VALIDATING CARRIER QR - REPRICE IF DIFFERENT VC FARE VALID FOR E TICKET ONLY 100.00 QAR PENALTY APPLIES

________________________________________________________________________________________ Amadeus Qatar W.L .L - 104 Amadeus Reservation & Ticketing

Step 4: Insert Commission Value: FM 0 --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1419Z YYWNCT 1.ISSUE/ETICKET NONGRAPHIC 2 QR 114 K 15FEB 5 DOHDXB HK1 2050 2255 15FEB E QR/YYWNCT 3 QR 113 K 19FEB 2 DXBDOH HK1 2155 2155 19FEB E QR/YYWNCT 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900 6 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3 7 FM *M*0 Step 5: Insert Form of payment: FP CASH --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1419Z YYWNCT 1.ISSUE/ETICKET NONGRAPHIC 2 QR 114 K 15FEB 5 DOHDXB HK1 2050 2255 15FEB E QR/YYWNCT 3 QR 113 K 19FEB 2 DXBDOH HK1 2155 2155 19FEB E QR/YYWNCT 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900 6 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3 7 FM *M*0 8 FP CASH Step6: Insert Validating Carrier: FV QR --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1419Z YYWNCT 1.ISSUE/ETICKET NONGRAPHIC 2 QR 114 K 15FEB 5 DOHDXB HK1 2050 2255 15FEB E QR/YYWNCT 3 QR 113 K 19FEB 2 DXBDOH HK1 2155 2155 19FEB E QR/YYWNCT 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900 6 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3 7 FM *M*0 8 FP CASH 9 FV QR

________________________________________________________________________________________ Amadeus Qatar W.L .L - 105 Amadeus Reservation & Ticketing

Step 7 – Save the changes in the TST, enter: REZAFAR; ER --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1419Z YYWNCT 1.ISSUE/ETICKET NONGRAPHIC 2 QR 114 K 15FEB 5 DOHDXB HK1 2050 2255 15FEB E QR/YYWNCT 3 QR 113 K 19FEB 2 DXBDOH HK1 2155 2155 19FEB E QR/YYWNCT 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900 6 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3 7 FM *M*0 8 FP CASH 9 FV QR Step 8: – To issue E-ticket, enter: TTP/P1/ET or TTP/T1/ET System Response: --- TST --RP/DOHQR2900/DOHQR2900 OC/PR 13FEB08/1420Z YYWNCT 1.ISSUE/ETICKET NONGRAPHIC 2 QR 114 K 15FEB 5 DOHDXB HK1 2050 2255 15FEB E QR/YYWNCT 3 QR 113 K 19FEB 2 DXBDOH HK1 2155 2155 19FEB E QR/YYWNCT 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900//ETQR 6 FA PAX 157-4810015531/ETQR/QAR1140.00/13FEB08/DOHQR2900/7777 7722/S2-3 7 FB PAX 1300011629 TTP/T1/ET OK ETICKET/S2-3 8 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3 9 FM *M*0 10 FP CASH 11 FV QR

________________________________________________________________________________________ Amadeus Qatar W.L .L - 106 Amadeus Reservation & Ticketing

3- MARKET FARE AN E-TICKET IN GRAPHIC MODE: Following are the steps to issue an electronic ticket for Market fare in graphic mode.

Step 1 _ Create a PNR RP/DOHQR2900/DOHQR2900 1.MARKETFARE/ETKT 2 QR 011 V 15MAR 6 DOHLHR HK1 3 QR 002 V 19APR 6 LHRDOH HK1 4 AP DOH +974 4667579 - AMADEUS 5 TK OK13FEB/DOHQR2900

RR/SU

13FEB08/1423Z

YYWVL3

0740 1225 15MAR E QR/YYWVL3 2130 0625 20APR E QR/YYWVL3 QATAR - TRAINING - A

As per Airline Advised Published Fare QAR6320.00 and Commissionable/Market Fare is QAR1800.00 Step 2 – Price the PNR with force pricing entry, enter: FXP/L-BEE3M3 FXP/L-BEE3M3 01 MARKETFARE/ETKT

-----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0011 V V 15MAR 0740 BEE3M3 20 DOH QR 0002 V V 19APR 2130 BEE3M3 20 QAR

6320.00

15MAR08DOH QR LON868.13QR DOH868.13NUC 1736.26END ROE3.640000 XT QAR 290.00GB QAR 130.00UB

QAR 480.00YQ QAR 40.00QA QAR 420.00XT QAR 7260.00 TKT BY FARE BASIS *3* PRICED WITH VALIDATING CARRIER QR - REPRICE IF DIFFERENT VC FARE VALID FOR E TICKET ONLY Step 3 – Save the pricing in the TST, enter: REZAFAR; ER

________________________________________________________________________________________ Amadeus Qatar W.L .L - 107 Amadeus Reservation & Ticketing

Step 4: – Display TST in Graphic mode, enter: or TQT/T1 or TQT/Tn (n=TST Number) System Response:

Step 5:Insert Validating Carrier: QR

Step 6: Insert not valid after and not valid before as per the fare validity.

Step 7: Insert Commissionable / Market Fare: 1800

Step 8: Insert Tour Code: NRQ01800/DOHR002

________________________________________________________________________________________ Amadeus Qatar W.L .L - 108 Amadeus Reservation & Ticketing

Step 9:Insert Commission Value: 0

Step 10:Insert Form of payment: FP NR+CASH/QAR2740.00

Step 11:Insert Endorsement / Restriction: VALID ON QR ONLY

Step 12: Click on update to save the changes in the TST

Step 13: Click on OK

Step 14: Click on Cross to exit from graphic TST

Step 15: – Save the changes in the TST, enter: REZAFAR; ER --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1440Z YYWVL3 1.MARKETFARE/ETKT 2 QR 011 V 15MAR 6 DOHLHR HK1 0740 1225 15MAR E QR/YYWVL3 3 QR 002 V 19APR 6 LHRDOH HK1 2130 0625 20APR E QR/YYWVL3 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900 6 FE *M*VALID ON QR ONLY 7 FM PAX *M*0/S2-3 8 FP PAX NR+CASH/QAR2740/S2-3 9 FT PAX NRQ01800/DOHR002/S2-3 10 FV PAX QR/S2-3

________________________________________________________________________________________ Amadeus Qatar W.L .L - 109 Amadeus Reservation & Ticketing

Step 15: – To issue E-ticket, enter: TTP/P1/ET or TTP/T1/ET System Response: --- TST --RP/DOHQR2900/DOHQR2900 OC/PR 13FEB08/1442Z YYWVL3 1.MARKETFARE/ETKT 2 QR 011 V 15MAR 6 DOHLHR HK1 0740 1225 15MAR E QR/YYWVL3 3 QR 002 V 19APR 6 LHRDOH HK1 2130 0625 20APR E QR/YYWVL3 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900//ETQR 6 FA PAX 157-4810015532/ETQR/13FEB08/DOHQR2900/77777722/S2-3 7 FB PAX 1300011630 TTP/T1/ET OK ETICKET/S2-3 8 FE *M*VALID ON QR ONLY 9 FM PAX *M*0/S2-3 10 FP PAX NR+CASH/QAR2740.00/S2-3 11 FT PAX NRQ01800/DOHR002/S2-3 12 FV PAX QR/S2-3

________________________________________________________________________________________ Amadeus Qatar W.L .L - 110 Amadeus Reservation & Ticketing

4- MARKET FARE AN E-TICKET IN NON-GRAPHIC MODE: Following are the steps to issue an electronic ticket for Market fare in non-graphic mode.

Step 1 _ Create a PNR RP/DOHQR2900/DOHQR2900 1.MARKETFARE/NONGRAPHIC 2 QR 011 V 15MAR 6 DOHLHR HK1 3 QR 002 V 19APR 6 LHRDOH HK1 4 AP DOH +974 4667579 - AMADEUS 5 TK OK13FEB/DOHQR2900

RR/SU

13FEB08/1444Z

YZZ99N

0740 1225 15MAR E QR/YZZ99N 2130 0625 20APR E QR/YZZ99N QATAR - TRAINING - A

Step 2 – Price the PNR with force pricing entry, enter: FXP/L-BEE3M3 FXP/L-BEE3M3 01 MARKETFARE/NONGR*

-----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0011 V V 15MAR 0740 BEE3M3 20 DOH QR 0002 V V 19APR 2130 BEE3M3 20 QAR

6320.00

15MAR08DOH QR LON868.13QR DOH868.13NUC 1736.26END ROE3.640000 XT QAR 290.00GB QAR 130.00UB

QAR 480.00YQ QAR 40.00QA QAR 420.00XT QAR 7260.00 TKT BY FARE BASIS *3* PRICED WITH VALIDATING CARRIER QR - REPRICE IF DIFFERENT VC FARE VALID FOR E TICKET ONLY Step 3 – Save the pricing in the TST, enter: REZAFAR; ER --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1446Z YZZ99N 1.MARKETFARE/NONGRAPHIC 2 QR 011 V 15MAR 6 DOHLHR HK1 0740 1225 15MAR E QR/YZZ99N 3 QR 002 V 19APR 6 LHRDOH HK1 2130 0625 20APR E QR/YZZ99N 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900

________________________________________________________________________________________ Amadeus Qatar W.L .L - 111 Amadeus Reservation & Ticketing

Step 4: Insert not valid after and not valid before as per the fare validity. TTK/T1/L1/VXX15JUN and TTK/T1/L2/V22MAR15JUN System Response: TST00001 DOHQR2900 RR/13FEB M 3 OD DOHDOH SI T-E FXP/L-BEE3M3 1.MARKETFARE/NONGRAPHIC 1 DOH QR 011 V 15MAR 0740 OK BEE3M3 15JUN 20K 2 O LHR QR 002 V 19APR 2130 OK BEE3M3 22MAR12JUN 20K DOH FARE F QAR 6320.00 TX001 X QAR 480.00YQAC TX002 X QAR 40.00QAAP TX003 X QAR 290.00GBAD TX004 X QAR 130.00UBAS TOTAL QAR 7260.00 DOH QR LON868.13QR DOH868.13NUC1736.26END ROE3.640000 Step 5: Insert Commissionable / Market Fare: TTK/T1/NF-1800 TTK/T1/NF-1800 TST00001 DOHQR2900 RR/13FEB M 3 OD DOHDOH SI T-E FXP/L-BEE3M3 1.MARKETFARE/NONGRAPHIC 1 DOH QR 011 V 15MAR 0740 OK BEE3M3 15JUN 20K 2 O LHR QR 002 V 19APR 2130 OK BEE3M3 22MAR12JUN 20K DOH FARE F QAR 6320.00 TX001 X QAR 480.00YQAC TX002 X QAR 40.00QAAP TX003 X QAR 290.00GBAD TX004 X QAR 130.00UBAS TOTAL QAR 7260.00 NETFARE QAR 1800.00 DOH QR LON868.13QR DOH868.13NUC1736.26END ROE3.640000 Step 6: Insert Tour Code: FTNRQ01800/DOHR002 --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1446Z YZZ99N 1.MARKETFARE/NONGRAPHIC 2 QR 011 V 15MAR 6 DOHLHR HK1 0740 1225 15MAR E QR/YZZ99N 3 QR 002 V 19APR 6 LHRDOH HK1 2130 0625 20APR E QR/YZZ99N 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900 6 FT NRQ01800/DOHR002 ________________________________________________________________________________________ Amadeus Qatar W.L .L - 112 Amadeus Reservation & Ticketing

Step 7:Insert Form of payment: FP NR+CASH/QAR2740.00 --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1446Z YZZ99N 1.MARKETFARE/NONGRAPHIC 2 QR 011 V 15MAR 6 DOHLHR HK1 0740 1225 15MAR E QR/YZZ99N 3 QR 002 V 19APR 6 LHRDOH HK1 2130 0625 20APR E QR/YZZ99N 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900 6 FP NR+CASH/QAR2740.00 7 FT NRQ01800/DOHR002 Step 8:Insert Validating Carrier: FV QR --- TST --RP/DOHQR2900/DOHQR2900 1.MARKETFARE/NONGRAPHIC 2 QR 011 V 15MAR 6 DOHLHR HK1 3 QR 002 V 19APR 6 LHRDOH HK1 4 AP DOH +974 4667579 - AMADEUS 5 TK OK13FEB/DOHQR2900 6 FP NR+CASH/QAR2740.00 7 FT NRQ01800/DOHR002 8 FV QR

Step 9:Insert Commission Value: FM 0 --- TST --RP/DOHQR2900/DOHQR2900 1.MARKETFARE/NONGRAPHIC 2 QR 011 V 15MAR 6 DOHLHR HK1 3 QR 002 V 19APR 6 LHRDOH HK1 4 AP DOH +974 4667579 - AMADEUS 5 TK OK13FEB/DOHQR2900 6 FM *M*0 7 FP NR+CASH/QAR2740.00 8 FT NRQ01800/DOHR002 9 FV QR

RR/SU

13FEB08/1446Z

YZZ99N

0740 1225 15MAR E QR/YZZ99N 2130 0625 20APR E QR/YZZ99N QATAR - TRAINING - A

RR/SU

13FEB08/1446Z

YZZ99N

0740 1225 15MAR E QR/YZZ99N 2130 0625 20APR E QR/YZZ99N QATAR - TRAINING - A

________________________________________________________________________________________ Amadeus Qatar W.L .L - 113 Amadeus Reservation & Ticketing

Step 10:Insert Endorsement / Restriction: FE VALID ON QR ONLY --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1446Z YZZ99N 1.MARKETFARE/NONGRAPHIC 2 QR 011 V 15MAR 6 DOHLHR HK1 0740 1225 15MAR E QR/YZZ99N 3 QR 002 V 19APR 6 LHRDOH HK1 2130 0625 20APR E QR/YZZ99N 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900 6 FE *M*VALID ON QR ONLY 7 FM *M*0 8 FP NR+CASH/QAR2740.00 9 FT NRQ01800/DOHR002 10 FV QR Step 11: – Save the changes in the TST, enter: REZAFAR; ER --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 13FEB08/1455Z YZZ99N 1.MARKETFARE/NONGRAPHIC 2 QR 011 V 15MAR 6 DOHLHR HK1 0740 1225 15MAR E QR/YZZ99N 3 QR 002 V 19APR 6 LHRDOH HK1 2130 0625 20APR E QR/YZZ99N 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900 6 FE *M*VALID ON QR ONLY 7 FM *M*0 8 FP NR+CASH/QAR2740.00 9 FT NRQ01800/DOHR002 10 FV QR Step 12: – To issue E-ticket, enter: TTP/P1/ET or TTP/T1/ET System Response --- TST --RP/DOHQR2900/DOHQR2900 OC/PR 13FEB08/1456Z YZZ99N 1.MARKETFARE/NONGRAPHIC 2 QR 011 V 15MAR 6 DOHLHR HK1 0740 1225 15MAR E QR/YZZ99N 3 QR 002 V 19APR 6 LHRDOH HK1 2130 0625 20APR E QR/YZZ99N 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK13FEB/DOHQR2900//ETQR 6 FA PAX 157-4810015533/ETQR/13FEB08/DOHQR2900/77777722/S2-3 7 FB PAX 1300011631 TTP/T1/ET OK ETICKET/S2-3 8 FE *M*VALID ON QR ONLY 9 FM *M*0 10 FP NR+CASH/QAR2740.00 11 FT NRQ01800/DOHR002 12 FV QR ________________________________________________________________________________________ Amadeus Qatar W.L .L - 114 Amadeus Reservation & Ticketing

DISPLAY AN E-TICKET RECORD: To display an e-ticket record, when there is only one FA/FHE in the PNR, enter: TWD To display an e-ticket record for a specific FA/FHE element, by the line number, enter: TWD/L5 For Example: --- TST --RP/DOHQR2900/DOHQR2900 AA/SU 23MAR05/0817Z 2IKOJZ 1.AMADEUS/ETICKET 2 BA 124 F 12MAY 4 DOHLHR HK1 2320 0635 13MAY E BA/ AFK7ZE 3 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 4 TK OK21MAR/DOHQR2900//ETBA 5 FHE 125-2229316023 ( Manually Entered for Training Purpose ) 6 FB PAX 2100005482 TTP/T1/ET OK ETICKET/S2 7 FM *M*7 8 FN PAX 790608040820802/S2 9 FP CASH 10 FV BA Enter : TWD or TWD/L5 Response: TKT-1252229316023 RCI1A LOC-ZZ9F2W OD-DOHLON SI- FCMI-0 POI-DOH DOI-21MAR05 IOI-00007000 1.AMADEUS/ETICKET ADT ST 1 ODOH BA 124 F 12MAY 2320 OK FOW OÍ==== 12MAY 40K LHR FARE F QAR 7590.00 TAX QAR 30.00QA TAX QAR 80.00YQ TOTAL QAR 7700.00 /FC DOH BA LON2085.16NUC2085.16END ROE3.640000 FP CASH STATTU OF AN E-TICKET RECORD: Following are the different status indicators of an electronic ticket record. A C E F G I

AIRPORT CONTROL CHECKED IN EXCHANGED/REISSUED FLOWN/USED CONVERTED TO FIM IRREGULAR OPERATIONS

O P R S T V

OPEN FOR USE PRINTED REFUNDED SUSPENDED PAPER TICKET VOID

________________________________________________________________________________________ Amadeus Qatar W.L .L - 115 Amadeus Reservation & Ticketing

L

LIFTED/BOARDED

X

PRINT EXCHANGED

STEPS TO VOID / CANCELING AN E-TICKET Following are the steps to void an e-ticket (Re-issued e-ticket can not be void) 1-RETRIEVE THE PNR: RP/DOHQR2900/DOHQR2900 OC/PR 25JAN06/0526Z 2TZFFS 1.AMADEUS/MR 2 BA 124 K 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/ RZHQXM 3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/ RZHQXM 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK25JAN/DOHQR2900//ETBA 6 FA PAX 125-4810001471/ETBA/QAR3910.00/25JAN06/DOHQR2900/7777 7722/S2-3 7 FB PAX 2500007445 TTP/T1/ET OK ETICKET/S2-3 8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2-3

2 – DISPLAY AN E-TICKET RECORD: (a) - In the PNR (Line Number of ‘’FA’’ or ‘’FHE’’ on the PNR)

Entry : TWD/L6

OR (b) - Without PNR: Entry : TWD/TKT125-480001471

(By Ticket Number, Ignore first displayed PNR)

System response TKT-1254810001471 RCI1A LOC-2TZFFS OD-DOHDOH SIFCMI-0 POI-DOH DOI-25JAN06 IOI-77777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 K 12FEB 2355 OK KLRCME O Í===== 23K 2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K DOH FARE F QAR 3250.00 TAX QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3910.00 /FC DOH BA LON467.03BA DOH425.82NUC892.85END ROE3.640000XT130.00 GB80.00UB FE CONDITIONS APPLY NON ENDORSABLE BA ONLY FP INV

3- VOID AN E-TICKET: To void an E-ticket, Enter: TWX System response OK ETKT RECORD UPDATED SAC- 125PEW18OAZWF SALE IS CANCELLED IN REPORTING SYSTEM Í========

________________________________________________________________________________________ Amadeus Qatar W.L .L - 116 Amadeus Reservation & Ticketing

4- Display an E-Ticket Record (a) - In the PNR (Line Number of ‘’FA’’ or ‘’FHE’’ on the PNR)

Entry : TWD/L6

OR (b) - Without PNR: Entry : TWD/TKT125-480001471

(By Ticket Number, Ignore first displayed PNR)

System response 1.AMADEUS/MR ADT 1 ODOH BA 124 K 12FEB 2355 OK KLRCME 2 OLHR BA 125 M 16MAR 1015 OK MLRCME DOH SAC- 125PEW18OAZWF

ST V Í===== V 15FEB

23K 23K

Note: A Voided / Cancelled an E-ticket cannot be re-instated.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 117 Amadeus Reservation & Ticketing

REISSUE TICKET Before commencing a reissue in Amadeus you will require the new base fare, taxes paid on the original ticket, the breakdown of any new taxes to be collected reissue fee requirements and the total additional collection, if any. If you are unsure of these, Please contact the validating carrier for confirmation. 1) Retrieve the PNR and amend the itinerary. Cancel any segments, which are not required. 2) Delete any old TST's using the commands then re-price any non-flown segments to be included on this ticket using the FXP entries. You may have to use the l override if the system will not auto price (eg) FXP/L-QEE4MQR1 3) Amend the TST using the TTK / TTI update command applying the following codes. R -- Reissue, this is the new base fare (excluding taxes) O -- Old tax, all taxes paid for on the original ticket are identified with an "O" X -- New tax, any additional taxes that need to be collected on the new ticket. T -- Total additional collection (this includes any increase in fare, taxes and reissue fees. If there is no additional collection then this will be zero). V -- Not valid after dates for all coupons, this is mandatory for a reissue.

________________________________________________________________________________________ Amadeus Qatar W.L .L - 118 Amadeus Reservation & Ticketing

STEPS TO REISSUE ELECTRONIC TICKETS Following are the steps to reissue Electronic tickets 1 – No ADC for unutilised e-ticket in Graphic mode: For example, the following PNR ticketed on KEE7QR2 fare bases with fare as QAR790 and taxes as QAR280YQ, QAR40QA, and QAR30AE. --- TST --RP/DOHQR2900/DOHQR2900 OC/PR 11FEB08/0552Z 4BRJ3H 1.NOADC/PUBLISHED FARE 2 QR 110 K 15FEB 5 DOHDXB HK1 1300 1505 15FEB E QR/4BRJ3H 3 QR 111 K 18FEB 1 DXBDOH HK1 1700 1700 18FEB E QR/4BRJ3H 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK11FEB/DOHQR2900//ETQR 6 FA PAX 157-4810015524/ETQR/QAR1140.00/11FEB08/DOHQR2900/7777 7722/S2-3 7 FB PAX 1100011622 TTP/T1/ET OK ETICKET/S2-3 8 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3 9 FM *M*0 10 FP CASH 11 FV QR TST displayed in graphic Mode, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)

________________________________________________________________________________________ Amadeus Qatar W.L .L - 119 Amadeus Reservation & Ticketing

Passenger would like to travel later and change the schedule, in this case reissue the issued ticket without additional collection as per the fare conditions. Following are the steps for reissue. Step 1 – Change the reservation as per required dates in existing PNR or create a new PNR. TICKET REVALIDATION/REISSUE IS RECOMMENDED --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 11FEB08/0554Z 4BRJ3H 1.NOADC/PUBLISHED FARE 2 QR 110 K 17FEB 7 DOHDXB HK1 1300 1505 17FEB E QR/4BRJ3H 3 QR 111 K 22FEB 5 DXBDOH HK1 1700 1700 22FEB E QR/4BRJ3H 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK11FEB/DOHQR2900 Step 2 – Price the PNR as per the new itinerary, enter: FXP FXP * FARE BASIS 01 MEE7 02 KEE7QR2 *2*FARE VALID

* DISC * PSGR * * P1 * * P1 FOR E TICKET ONLY

* FARE * 1180.00 * 1140.00

* MSG * *

*T *Y *Y

________________________________________________________________________________________ Amadeus Qatar W.L .L - 120 Amadeus Reservation & Ticketing

*2*TICKET STOCK RESTRICTION Step 3: Select the require fare: FXT02/P1 FXT02/P1 01 NOADC/PUBLI* LAST TKT DTE 12FEB08 - SEE ADV PURCHASE -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH DXB QR 0110 K K 17FEB 1300 KEE7QR2 24FEB 20 DOH QR 0111 K K 22FEB 1700 KEE7QR2 20FEB24FEB 20 QAR QAR QAR QAR QAR

790.00

17FEB08DOH QR DXB108.51QR DOH108.51NUC 217.02END ROE3.640000

280.00YQ 40.00QA 30.00AE 1140.00

Step 4 – Save the itinerary pricing as per required fare, enter: RFADMIN; ER

Step 5 – Display TST in Graphic mode, enter: or TQT/T1 or TQT/Tn (n=TST Number)

________________________________________________________________________________________ Amadeus Qatar W.L .L - 121 Amadeus Reservation & Ticketing

Step 6: Click on Exchange icon

Step 7: Click on OK to update TST

Step 8 – Display TST in Graphic mode, enter: or TQT/T1 or TQT/Tn (n=TST Number)

________________________________________________________________________________________ Amadeus Qatar W.L .L - 122 Amadeus Reservation & Ticketing

Note: . If the fare does not match with the original issued ticket change the fare, taxes and fare calculation as per your requirements.

Step 9: Update the published fare as per required published fare QAR790.00 and Total amount should be QAR0.00 (No additional collection).

Step 10: Fill Not Valid After for all coupons and Not Valid before as per the fare validity.

Step 11: Original issued ticket form of payment O/CASH

________________________________________________________________________________________ Amadeus Qatar W.L .L - 123 Amadeus Reservation & Ticketing

Step 12: Click on update to save the changes in the TST

Step 13: Click on OK

Step 14: Click on Cross to exit from graphic TST

Step 15 – Save the changes in the TST, enter: REZAFAR; ER --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 11FEB08/0609Z 4BRJ3H 1.NOADC/PUBLISHED FARE 2 QR 110 K 17FEB 7 DOHDXB HK1 1300 1505 17FEB E QR/4BRJ3H 3 QR 111 K 22FEB 5 DXBDOH HK1 1700 1700 22FEB E QR/4BRJ3H 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK11FEB/DOHQR2900 6 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3 7 FM *M*0 8 FP O/CASH 9 FV QR

Step 16 – Enter issued e-ticket number, entry: FHEPAX157-4810015524/P1 ________________________________________________________________________________________ Amadeus Qatar W.L .L - 124 Amadeus Reservation & Ticketing

Step 17 – Save the issued ticket number, entry: RF ZAFAR ; ER TICKET REVALIDATION/REISSUE IS RECOMMENDED --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 11FEB08/0611Z 4BRJ3H 1.NOADC/PUBLISHED FARE 2 QR 110 K 17FEB 7 DOHDXB HK1 1300 1505 17FEB E QR/4BRJ3H 3 QR 111 K 22FEB 5 DXBDOH HK1 1700 1700 22FEB E QR/4BRJ3H 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK11FEB/DOHQR2900 6 FHE PAX 157-4810015524 7 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3 8 FM *M*0 9 FP O/CASH 10 FV QR

Step 18 – Display the issued e-ticket record, entry: TWD / L6 TKT-1574810015524 RCI1A LOC-4BRJ3H OD-DOHDOH SIFCMI-0 POI-DOH DOI-11FEB08 IOI-77777722 1.NOADC/PUBLISHED FARE ADT ST 1 ODOH QR 110 K 15FEB 1300 OK KEE7QR2 O 22FEB 20K 2 ODXB QR 111 K 18FEB 1700 OK KEE7QR2 O 18FEB22FEB 20K DOH FARE F QAR 790.00 TAX QAR 280.00YQ TAX QAR 40.00QA TAX QAR 30.00AE TOTAL QAR 1140.00 /FC DOH QR DXB108.51QR DOH108.51NUC217.02END ROE3.640000 FE VALID ON QR ONLY/NO STPCNON END/NON REROUT FP CASH Note: First available ‘’O’’ status of the displayed e-ticket record is coupon ‘’1’’, which represent as ‘’E1’’ . If first available ‘’O’’ status of the displayed e-ticket is coupon ‘’2’’, it would represent as ‘’E2’’. Step 19 – Enter manually issued e-ticket Number, entry: FO157-4810015524E1DOH11FEB08/77777722/P1/S2-3

Step 20: – Save the ‘’FO’’ element, entry: RFZAFAR;ER

________________________________________________________________________________________ Amadeus Qatar W.L .L - 125 Amadeus Reservation & Ticketing

System Response: TICKET REVALIDATION/REISSUE IS RECOMMENDED --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 11FEB08/0613Z 4BRJ3H 1.NOADC/PUBLISHED FARE 2 QR 110 K 17FEB 7 DOHDXB HK1 1300 1505 17FEB E QR/4BRJ3H 3 QR 111 K 22FEB 5 DXBDOH HK1 1700 1700 22FEB E QR/4BRJ3H 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK11FEB/DOHQR2900 6 FHE PAX 157-4810015524 7 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3 8 FM *M*0 9 FO PAX 157-4810015524DOH11FEB08/77777722/157-48100155240E1 /S2-3 10 FP O/CASH 11 FV QR

Step 21: – Display issued e-ticket record before issuing the new e-ticket, entry: TWD/L6 TKT-1574810015524 RCI1A LOC-4BRJ3H OD-DOHDOH SIFCMI-0 POI-DOH DOI-11FEB08 IOI-77777722 1.NOADC/PUBLISHED FARE ADT ST 1 ODOH QR 110 K 15FEB 1300 OK KEE7QR2 O 22FEB 20K 2 ODXB QR 111 K 18FEB 1700 OK KEE7QR2 O 18FEB22FEB 20K DOH FARE F QAR 790.00 TAX QAR 280.00YQ TAX QAR 40.00QA TAX QAR 30.00AE TOTAL QAR 1140.00 /FC DOH QR DXB108.51QR DOH108.51NUC217.02END ROE3.640000 FE VALID ON QR ONLY/NO STPCNON END/NON REROUT FP CASH

Step 22: – To issue E-ticket, enter: TTP/P1/ET or TTP/T1/ET ________________________________________________________________________________________ Amadeus Qatar W.L .L - 126 Amadeus Reservation & Ticketing

OK ETICKET System response --- TST --RP/DOHQR2900/DOHQR2900 OC/PR 11FEB08/0615Z 4BRJ3H 1.NOADC/PUBLISHED FARE 2 QR 110 K 17FEB 7 DOHDXB HK1 1300 1505 17FEB E QR/4BRJ3H 3 QR 111 K 22FEB 5 DXBDOH HK1 1700 1700 22FEB E QR/4BRJ3H 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK11FEB/DOHQR2900//ETQR 6 FA PAX 157-4810015525/ETQR/QAR0.00/11FEB08/DOHQR2900/7777772 2/S2-3 7 FHE PAX 157-4810015524 8 FB PAX 1100011623 TTP/T1/ET OK ETICKET/S2-3 9 FE PAX VALID ON QR ONLY/NO STPCNON END/NON REROUT/S2-3 10 FM *M*0 11 FO PAX 157-4810015524DOH11FEB08/77777722/157-48100155240E1 /S2-3 12 FP O/CASH 13 FV QR

2- NO ADC FOR UNTILISED E-TICKET IN NON-GRAPHIC MODE: ________________________________________________________________________________________ Amadeus Qatar W.L .L - 127 Amadeus Reservation & Ticketing

For example, the following PNR ticketed on MEE7 fare bases with fare as QAR 430 and taxes as QAR280YQ, QAR40QA, and QAR30BH. --- TST --RP/DOHQR2900/DOHQR2900 OC/PR 7FEB08/1650Z 3GB5OK 1.NOADC/CRYPTIC ENTRIES 2 QR 150 H 10FEB 7 DOHBAH HK1 0115 0200 10FEB E QR/3GB5OK 3 QR 151 H 14FEB 4 BAHDOH HK1 0630 0715 14FEB E QR/3GB5OK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK07FEB/DOHQR2900//ETQR 6 FA PAX 157-4810015519/ETQR/QAR780.00/07FEB08/DOHQR2900/77777 722/S2-3 7 FB PAX 0700011617 TTP/T1/ET OK ETICKET/S2-3 8 FM *M*0 9 FP CASH 10 FV QR TST displayed in cryptic Mode, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number) TST00001 DOHQR2900 RR/07FEB M 0 LD 09FEB08 OD DOHDOH SI TFXP 1.NOADC/CRYPTIC ENTRIES 1 DOH QR 150 H 10FEB 0115 OK MEE7 17FEB 20K 2 O BAH QR 151 H 14FEB 0630 OK MEE7 13FEB17FEB 20K DOH FARE R QAR 430.00 TX001 X QAR 280.00YQAC TX002 X QAR 40.00QAAP TX003 X QAR 30.00BHDP TOTAL QAR 780.00 DOH QR BAH59.06QR DOH59.06NUC118.12END ROE3.640000

________________________________________________________________________________________ Amadeus Qatar W.L .L - 128 Amadeus Reservation & Ticketing

Passenger would like to travel later and change the schedule, in this case reissue the issued ticket without additional collection as per the fare conditions. Following are the steps for reissue. Step 1 – Change the reservation as per required dates in existing PNR or create a new PNR. TICKET REVALIDATION/REISSUE IS RECOMMENDED --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 7FEB08/1651Z 3GB5OK 1.NOADC/CRYPTIC ENTRIES 2 QR 150 H 09FEB 6 DOHBAH HK1 0115 0200 09FEB E QR/3GB5OK 3 QR 151 H 13FEB 3 BAHDOH HK1 0630 0715 13FEB E QR/3GB5OK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK07FEB/DOHQR2900 Step 2 – Price the PNR as per the new itinerary, enter: FXP FXP 01 NOADC/CRYPT* LAST TKT DTE 09FEB08 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH BAH QR 0150 H H 09FEB 0115 MEE7 16FEB 20 DOH QR 0151 H H 13FEB 0630 MEE7 12FEB16FEB 20 QAR

430.00

QAR QAR QAR QAR

280.00YQ 40.00QA 30.00BH 780.00

09FEB08DOH QR BAH59.06QR DOH59.06NUC118.12 END ROE3.640000

Step 3 – Save the itinerary pricing as per required fare, enter: RFADMIN; ER

________________________________________________________________________________________ Amadeus Qatar W.L .L - 129 Amadeus Reservation & Ticketing

Step 4 – Exchange indicator for reissue, enter: TTK/EXCH/T1 System Response T P/S NAME 1 .1 NOADC/CRYPTIC ENTRIES

TOTAL QAR

DELETED TSTS 1 A NOADC/CRYPTIC ENTRIES

QAR

FOP 0.00

SEGMENTS 2-3

780.00

Step 5:TST displayed in cryptic Mode, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number) TST00001 DOHQR2900 RR/07FEB M 0 LD 09FEB08 OD DOHDOH SI TFXP 1.NOADC/CRYPTIC ENTRIES 1 DOH QR 150 H 09FEB 0115 OK MEE7 16FEB 20K 2 O BAH QR 151 H 13FEB 0630 OK MEE7 12FEB16FEB 20K DOH FARE R QAR 430.00 TX001 O QAR 280.00YQAC TX002 O QAR 40.00QAAP TX003 O QAR 30.00BHDP TOTAL QAR 0.00 DOH QR BAH59.06QR DOH59.06NUC118.12END ROE3.640000 Step 5: Manually Enter: Commission : FM0 --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 7FEB08/1654Z 3GB5OK 1.NOADC/CRYPTIC ENTRIES 2 QR 150 H 09FEB 6 DOHBAH HK1 0115 0200 09FEB E QR/3GB5OK 3 QR 151 H 13FEB 3 BAHDOH HK1 0630 0715 13FEB E QR/3GB5OK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK07FEB/DOHQR2900 6 FM *M*0

Step 5: Manually Enter: Old Form of payment: FPO/CASH --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 7FEB08/1654Z 3GB5OK 1.NOADC/CRYPTIC ENTRIES 2 QR 150 H 09FEB 6 DOHBAH HK1 0115 0200 09FEB E QR/3GB5OK 3 QR 151 H 13FEB 3 BAHDOH HK1 0630 0715 13FEB E QR/3GB5OK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK07FEB/DOHQR2900 6 FM *M*0 7 FP O/CASH

________________________________________________________________________________________ Amadeus Qatar W.L .L - 130 Amadeus Reservation & Ticketing

Step 5: Manually Enter: Validating carrier: FVQR --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 7FEB08/1654Z 3GB5OK 1.NOADC/CRYPTIC ENTRIES 2 QR 150 H 09FEB 6 DOHBAH HK1 0115 0200 09FEB E QR/3GB5OK 3 QR 151 H 13FEB 3 BAHDOH HK1 0630 0715 13FEB E QR/3GB5OK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK07FEB/DOHQR2900 6 FM *M*0 7 FP O/CASH 8 FV QR

Step 6 – Save the changes in the PNR, enter: RFADMIN; ER --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 7FEB08/1654Z 3GB5OK 1.NOADC/CRYPTIC ENTRIES 2 QR 150 H 09FEB 6 DOHBAH HK1 0115 0200 09FEB E QR/3GB5OK 3 QR 151 H 13FEB 3 BAHDOH HK1 0630 0715 13FEB E QR/3GB5OK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK07FEB/DOHQR2900 6 FM *M*0 7 FP O/CASH 8 FV QR Step 7 – Enter issued e-ticket number, entry: FHEPAX125-4810015519/P1 Step 8 – Save the issued ticket number, entry: RF ZAFAR ; ER System Response TICKET REVALIDATION/REISSUE IS RECOMMENDED --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 7FEB08/1655Z 3GB5OK 1.NOADC/CRYPTIC ENTRIES 2 QR 150 H 09FEB 6 DOHBAH HK1 0115 0200 09FEB E QR/3GB5OK 3 QR 151 H 13FEB 3 BAHDOH HK1 0630 0715 13FEB E QR/3GB5OK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK07FEB/DOHQR2900 6 FHE PAX 157-4810015519 7 FM *M*0 8 FP O/CASH 9 FV QR

________________________________________________________________________________________ Amadeus Qatar W.L .L - 131 Amadeus Reservation & Ticketing

Step 9 – Display the issued e-ticket record, entry: TWD / L6 TKT-1574810015519 RCI1A LOC-3GB5OK OD-DOHDOH SIFCMI-0 POI-DOH DOI-07FEB08 IOI-77777722 1.NOADC/CRYPTIC ENTRIES ADT ST 1 ODOH QR 150 H 10FEB 0115 OK MEE7 O 17FEB 20K 2 OBAH QR 151 H 14FEB 0630 OK MEE7 O 13FEB17FEB 20K DOH FARE F QAR 430.00 TAX QAR 280.00YQ TAX QAR 40.00QA TAX QAR 30.00BH TOTAL QAR 780.00 /FC DOH QR BAH59.06QR DOH59.06NUC118.12END ROE3.640000 FP CASH Note: First available ‘’O’’ status of the displayed e-ticket record is coupon ‘’1’’, which represent as ‘’E1’’ . If first available ‘’O’’ status of the displayed e-ticket is coupon ‘’2’’, it would represent as ‘’E2’’. Step 10 – Enter manually issued e-ticket Number, entry: FO125-4810015519E1DOH07FEB08/77777722/P1/S2-3 Step 11 – Save the ‘’FO’’ element, entry: RFZAFAR;ER System Response: TICKET REVALIDATION/REISSUE IS RECOMMENDED --- TST --RP/DOHQR2900/DOHQR2900 RR/SU 7FEB08/1657Z 3GB5OK 1.NOADC/CRYPTIC ENTRIES 2 QR 150 H 09FEB 6 DOHBAH HK1 0115 0200 09FEB E QR/3GB5OK 3 QR 151 H 13FEB 3 BAHDOH HK1 0630 0715 13FEB E QR/3GB5OK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK07FEB/DOHQR2900 6 FHE PAX 157-4810015519 7 FM *M*0 8 FO PAX 157-4810015519DOH07FEB08/77777722/157-48100155192E1 /S2-3 9 FP O/CASH 10 FV QR

________________________________________________________________________________________ Amadeus Qatar W.L .L - 132 Amadeus Reservation & Ticketing

Step 12 – Display the issued e-ticket record, entry: TWD / L6 TKT-1574810015519 RCI1A LOC-3GB5OK OD-DOHDOH SIFCMI-0 POI-DOH DOI-07FEB08 IOI-77777722 1.NOADC/CRYPTIC ENTRIES ADT ST 1 ODOH QR 150 H 10FEB 0115 OK MEE7 O 17FEB 20K 2 OBAH QR 151 H 14FEB 0630 OK MEE7 O 13FEB17FEB 20K DOH FARE F QAR 430.00 TAX QAR 280.00YQ TAX QAR 40.00QA TAX QAR 30.00BH TOTAL QAR 780.00 /FC DOH QR BAH59.06QR DOH59.06NUC118.12END ROE3.640000 FP CASH Step 13: – To issue E-ticket, enter: TTP/P1/ET or TTP/T1/ET OK ETICKET System Response: --- TST --RP/DOHQR2900/DOHQR2900 OC/PR 7FEB08/1658Z 3GB5OK 1.NOADC/CRYPTIC ENTRIES 2 QR 150 H 09FEB 6 DOHBAH HK1 0115 0200 09FEB E QR/3GB5OK 3 QR 151 H 13FEB 3 BAHDOH HK1 0630 0715 13FEB E QR/3GB5OK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK07FEB/DOHQR2900//ETQR 6 FA PAX 157-4810015520/ETQR/QAR0.00/07FEB08/DOHQR2900/7777772 2/S2-3 7 FHE PAX 157-4810015519 8 FB PAX 0700011618 TTP/T1/ET OK ETICKET/S2-3 9 FM *M*0 10 FO PAX 157-4810015519DOH07FEB08/77777722/157-48100155192E1 /S2-3 11 FP O/CASH 12 FV QR

DOCUMENT BANK ________________________________________________________________________________________ Amadeus Qatar W.L .L - 133 Amadeus Reservation & Ticketing

Display the Document Bank for Paper Ticket: Display E-Ticket Stock:

TSD DSLD/K/AE/DOHQR2120

Register Documents or Load Stock

TSM/A1/3702601001C5-3702601200(Last Ticket without Check Digit)

OR TSM/A1/3702601001C5-25 (Total number of Tickets 250) Delete remaining Documents in a stock range: TSX/A1/X Manually Void a Ticket Number3854671200: TSN/A1/201/V (To Void Ticket #200) Display Ticket Delivery Mechanism (TDM) : TZD Display (TDM) for specific Printer: TZD/TB09175 Start the Ticket Delivery Mechanism (TDM): TZSTART Start the (TDM) for specific Ticket printer: TZSTART/TB09175 Stop the Ticket Delivery Mechanism (TDM): TZSTOP Purge the Ticket TZ PURGE

PRINT QUEUE Display Items on the Print Queue: Opens the Print Queue: Close the Print Queue: Delete Items from the Print Queue: Prints specific Items on the Print Queue: Rearranges Items on the Print Queue:

PQD/A1 PQO/A1 PQC/A1 PQX/A1/001 PQN/A1/003 PQR/A1/005/003

SALES REPORT Summary Sales report for the Past Period Item Sales report for the past period Summary Sales report for the period before the past period Item Sales report for the period before the past period Daily Summary Sales report for current date Daily Summary report for Specific date Daily Summary report for specific date range Daily Query Sales report for current date Daily Query report for specific date Query report for specific date range Transaction Report for sequence Number 13 from the Query Report Query Report of E-Tickets for date range: Query Report unused voided e-tickets Query Report for specific airline Net Remit report Transaction Report by Ticket stock Number

TJS/SOF/H-1 TJI/SOF/H-1 TJS/SOF/H-2 TJI/SOF/H-2 TJD/SOF TJD/SOF/D-02JUL TJD/SOF/D-02JUL05JUL TJQ/SOF TJQ/SOF/D-02JUL TJQ/SOF/D-02JUL05JUL TJQ/I-13 TJQ/SOF/D-02JUL05JUL/QTC- TKTT TJQ/SOF/D-02JUL05JUL/QTC-CANN TJQ/SOF/D-02JUL05JUL/QVP-BA TJN/SOF/D-01JUL31JUL TJT/ TK-4510000300

VOIDING A PAPER TICKET ________________________________________________________________________________________ Amadeus Qatar W.L .L - 134 Amadeus Reservation & Ticketing

Step 1 : Display Query Report : Step 2 : Identify the Ticket Number and Sequence Number Step 3: Enter Step 4: Display Query Report and Check the document shows

TJQ/SOF TRDC/00001423 (Sequence Number) CANX

RE-INSTATING A VOIDED PAPER TICKET Step 1 : Display Query Report : Step 2 : Identify the Ticket Number and Sequence Number Step 3: Enter Step 4: Display Query Report and Check the document shows

TJQ/SOF TRDR/00001423 (Sequence Number) TKTA

VOIDING AN E-TICKET: Step 1 : Display e-ticket Record: Step 2 : Check the status of the e-ticket it should be ‘’O’’ Step 3: Enter Step 4: Display Query Report and Check the document shows

TWD/TKT125-4800564781 TWX CANX

________________________________________________________________________________________ Amadeus Qatar W.L .L - 135 Amadeus Reservation & Ticketing