BASIC RESERVATION QUICK REFERENCE
A PNR contains the details of a passenger’s reservation and the information related to a passenger trip. A PNR must contain FIVE MANDATORY ELEMENTS as per follows: 1. 2. 3. 4. 5.
Itinerary Element Name Element Contact Number Element Ticketing Arrangement Element Receive From Element
ITINERARY ELEMENT (HE AN,HE SN,HE TN) (Air Availability, Schedule Display, Time Table & Direct Access)
AN01JANCGKDPS AN15FEBCGKDPS/CQ AN01MARCGKDPS1500/CQ AN01JANCGKDPS*10JAN AN01JANCGKDPS*07JANDPSSUB ACR15JAN MPAN
Availability Display Specific Class Specific Time & Class Dual City Pair With Return Journey Dual City Pair With Onward Journey Change To Return Routing Back To Last Availability Display (Move to Previous AN)
SN01JANCGKSUB SCR15DEC MPSN
Schedule Display Change To Return Routing Back To Last Schedule Display (Move to Previous SN)
TN05MAYCGKDJJ TCR10MAY MPTN
Time Table Display Change To Return Routing Back To Last Time Table Display (Move to Previous TN)
Garuda Indonesia Basic Reservation
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SCROLL ENTRIES (HE SCROLL) – From Availability MD (Move Down) MB (Move Bottom)
X X
MU (Move Up) MT (Move Top)
MDF (Move Down First) MUF (Move Up First)
X X
MDS (Move Down Second) (Dual City Pair) MUS (Move Up Second) (Dual City Pair)
PNR SEGMENT SELL (HE SS) – From Availability SS1Y1 SS3C4*11 SS1L2*Y13 SS2V1/PE
Sell 1 seat for Y Class on line number 1 Sell 3 seat C class on line no. 4 and no 11 (Dual city pair) Sell 1 seat L class on line no.2 and Y class on line no.13 (Dual city pair) Sell 1 seat for V class on line no.3 for priority waiting list
SEGMENT REBOOK (HE SB) SBK SBQ1,4 SB25JUN5 SBM01JUN2
Rebook to K class for entire itinerary Rebook to Q class for segment 1 and 4 Rebook to 25 June for segment 5 Rebook to M class, 01 June for segment 2
ARRIVAL UNKNOWN (ARUNK) SIARNK
Add arrival unknown between non-sequential segments
NAME ELEMENT NM1CYNTHIA/LAURAMS NM1TAMARA/YOUNGMRS(INF/LYNN/25JUN12) NM1LAUDIA/MARISCAMRS(INFSNOW/WHITE/25FEB12) NM1JAMES/BONDMSTR(CHD/16APR07) NM1DAVID/BECKAMMR NM2SIMANJUNTAK/RUDIMR/LALAMRS NM1CYNTHIA/LAURAMS1NADYA/CINDERELLAMS NM2SIMANJUNTAK/RUDIMR/LALAMRS(INF/LYNN/25JUN12) 1JAMES/BONDMSTR(CHD/16APR07)
Garuda Indonesia Basic Reservation
Single adult name Adult + Infant for same surname Adult + Infant for different surname Child name with date of birth Adult name without surname Adult names with surname Multiple Adult Name Adult + Infant for same surname + Child name with date f birth
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CONTACT NUMBER EEMENT (HE AP) APA-CGK 021-5463786 JULIET TOUR / BECKAM APB-CGK 021-7685409 PT.MAJU MUNDUR / LALA APH-CGK 021-6752312 VALENTINO ROSSI / PAX
[email protected] APM-081511076894/P2
Agency contact number in CGK Business contact number in CGK for pax Home contact number in CGK for pax Email contact address Passenger no.2 contact – mobile phone
TICKETING ARRANGEMENT ELEMET (HE TK) TKTL TKTL/15JUN/1100 TKOK
Ticketing time limit Specify the date & time Ticket has been issued
RECEIVED FROM ELEMENT (HE RF) RF PAX RF MD
Received from pax Received from agent staff initial
PNR END TRANSACTION OR IGNORE ER ET IR IG ERK
End transaction and redislay End transaction and closed the PNR Ignore and re-display PNR Ignore the transaction To change any status of TK to HK and re-display PNR To change any status of TK to HK and closed the PNR
ETK
PNR CREATION STEP 1 2 3 4 5 6 7 8
ENTRY AN15OCTCGKSUB SS1K2 NM1LAUDIA/CHINTIAMRS APA-CGK 021-5789453 WOW TRAVEL/LYLA APM-08679876754/P1 TKOK RF PAX ER
Garuda Indonesia Basic Reservation
REMARKS Availability neutral Sell 1 seat for K class on line no.2 Name element Contact number agent travel Mobile contact number pax using Ticketing time limit Recei ved from End of transaction and redisplay Page 3
PNR RETRIEVAL (HE RT) RT5ZT78E RT/NERO
Retrieve a PNR with booking code 5ZT78E Retrieve a PNR by family name
PNR PRINTING (HE WRA) WRA/RT WRA/ RT5ZT78E
Print a PNR/host print (PNR already retrieve) Print a PNR by specifying record locator
SENDING ITINERARY BY EMAIL (HE IEPJ) IEPJ-EML-email address IEPJ-EMLA
To email an itinerary (PNR already retrieve) With email address stored in APE elemet in PNR
Element security/RELOC with read and write access Delete a PNR security element / RELOC
Create a name automatically from FF number entry
PNR SECURITY / RELOC (HE ES) ESCGKTI32934-B ESX
FREQUENT FLYER (HE FF) FFAGA-7207865
OTHER SERVICE INFORMATION (HE OS) OSGA free text
Advice information to airline
SPECIAL SERVICE REQUEST (HE SR) SRVGML SRSPML-free text SRBSCT/S1-2/P2 SROTHSGA-free text HE MEAL
Garuda Indonesia Basic Reservation
Specified meal for all pax on all segment Special meal request with description Request bassinet for INF under P1 (ADT) name Request for any other action To display list of all special meal code
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CANCEL SEGMENT (HE XE) XE3 XE2,5 XI
Cancel single element Cancel element 2 & 5 Cancel whole itinerary
TICKET NUMBER ELEMENT (HE FH)
Manually entered E-ticket number Manually entered E-ticket number for infant
Seat map for segment 2
Split pax no.3 Received from End and file the PNR Receive From (again) End Transaction
By flight number From availability display or segment number in PNR
RRN RRN/3
RRA
RRI/4/S5-6
RRP
Copy itinerary and passenger data Copy itinerary and passenger data, and change no of seat to 3 Copy itinerary and passenger data, and create AXR link (Associated Cross Reference) Copy itinerary, change no of seats to 4, for segment 5 and 6 Copy passenger name and data only
FHE126-5640187200 FHEINF126-5640187200
SEAT MAP (HE SM) SM2 SPLIT PNR (HE SP) Split to do split PNR 1. SP3 2. RF pax 3. EF 4. RF pax 5. ET
FLIGHT INFORMATION (HE DO) DOGA220 DO3
COPYING A PNR (HE RRA)
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REMARKS (HE RM/HE RC)
RM free text RC free text
General remarks Confidential remarks (this can only seen by the owner of PNR)
GENERAL INFORMATION
GGAIRGA
Airlines information
FARES & PRICING Fare Quote Display * without PNR (HE FQD) Basic fare quote display for a city pair For a specific booking class For a specific date of travel Fare display for infant Fare display for child
FQDCGKSUB FQDCGKDPS/CK FQDCGKDJJ/D25APR FQDCGKBDJ/R,-IN FQDCGKTIM/R,-CH
Informative Pricing * without PNR
FQPCGK/CKSUB/CCDPS FQPDPS/D13AUGCGK FQPCGKJOG- - SRGCGK FQPCGKDJJCGK/RCH
Basic pricing entry Mirror like return, so the output CGK-DJJ fare Using GA flight for all sector, will display a complete taxes amount Fare quote using different booking class (/C) Fare quote using date option (/D) Fare quote with surface Fare quote for CHILD discounted fare
Follow up entry after FQP : FQQ4
Display the fare component for fare on line 4
FQPCGKSUBCGK FQDCGKDJJ/M FQPSUBCGK/OGA
Fare Note (HE FQN) FQN3 FQN4*LIST FQN2*RU,SR
Display a rule for fare on line 3 Display all list categories for fare on line 4 Display several categories
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Itinerary Pricing * with PNR ( HE FXP / HE FXX) FXP Price all passenger & segment with TST creation FXX Price all passenger & segment without TST creation FXP/S3 Price only for segment no.3 FXP/R,U Price the negotiated fare (nego fares) Follow up entry after FXP/FXX FXT3 Select the fare on line 3 for single passenger and create TST FXT3/P2-4 Select the fare on line 3 for passenger no 2 until 4 FXT1/P2//2/P1//3/P1 Select the fare on line 1 for pax 2, fare 2 for pax 1 (ADULT), fare 3 for pax 1 (INF). Double slash (//) to separate the chosen fare
Display TST TQT or TQN TQT/T3 or TQT/P2
Display a TST or display a TST for nego fare Display a specific TST number 3 or specific pax no.2
Information System ( HE AIS ) GG AIS Go Get HE HELP On-Line Help System HE/ Help On Previous Transaction
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