Alcatel-Lucent 4645 VMS
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Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent 4645 VMS
Legal notice: Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2011 Alcatel-Lucent. All rights reserved.
The CE mark indicates that this product conforms to the following Council Directives: - 2004/108/EC (concerning electro-magnetic compatibility) - 2006/95/EC (concerning electrical safety) - 1999/5/EC (R&TTE)
Chapter 1 Overview
Overview .................................................................................................... 1.1
Chapter 2 Architecture
Architecture .............................................................................................. 2.1 Alcatel 4645 voice mail characteristics .......................................... 2.2 Capacities and limits ............................................................................. 2.3
Chapter 3 Voice Mail
Main voice mail services ..................................................................... 3.1 Voice mailbox characteristics ........................................................... 3.1
Calling the voice mailbox ............................................................................... 3.2 Accessing a standard voice mailbox for the first time .................................... 3.2 Visual guidance ............................................................................................. 3.2
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Notification ..................................................................................................... 3.2 Consulting voice mail ..................................................................................... 3.2 Sending messages ........................................................................................ 3.3 Acknowledgement and location of messages sent ........................................ 3.3 Recording during a call .................................................................................. 3.3
Personal options (Administration and voice mailbox owner rights) ......................................................................................................... 3.4 Caller and answering machine mode .............................................. 3.4 Other features .......................................................................................... 3.5
Dial (call) by name ......................................................................................... 3.5 Wake-Up ........................................................................................................ 3.5 System Distribution Lists (SDLs) ................................................................... 3.5 Distribution service ........................................................................................ 3.6 External information and audiotex service ..................................................... 3.6 Managing a voice mailbox secret code ......................................................... 3.6 Notifying the user of messages ........................................................ 3.6
Customizing 4645 voice guides ........................................................ 3.6 Use of ports .............................................................................................. 3.7 Voice mail system and PCX network .............................................. 3.7 Hotel voice mailboxes .......................................................................... 3.7
Chapter 4 Automated Attendant
General information .............................................................................. 4.1 Automated Attendant Entry (AA Entry) .......................................... 4.1 Automated Attendant Menu (AA Menu) ......................................... 4.1
Chapter 5 Ubiquity
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General information .............................................................................. 5.1 Choices offered to the caller by the Ubiquity assistant ........... 5.1 Ubiquity template design .................................................................... 5.2
Chapter 6 Installation procedure
Foreword ................................................................................................... 6.1 ACTIS Locks ............................................................................................ 6.2 Setting up the Voice Mail Service (non-Duplicated System) .. 6.3
Configuration with the Call Server and 4645 Voice Mail on the Same CPU . 6.4 Configuration with the Call Server and 4645 Voice Mail on two Different CPUs ........................................................................................................................ 6.5 Setting up the Voice Mail Service (Duplicated System) ........... 6.7
Loading Voice Mail Voice Guides ..................................................... 6.8 Overview ........................................................................................................ 6.8 List of Available Languages for Voice Guides ............................................... 6.8 Transfer Procedure .......................................................................................6.10
Chapter 7 Configuration procedure
Configuration ........................................................................................... 7.1 Configuring with the PCX Management Tool ............................... 7.1
Preliminary Remarks ..................................................................................... 7.1 Creating the 4645 Voice Mail Service ........................................................... 7.1 4645 Voice Mail Service Global Parameters ................................................. 7.3 Configuring by Telephone Set ........................................................... 7.7
Ubiquity Detailed Management ......................................................... 7.7
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Chapter 8 Maintenance
General ....................................................................................................... 8.1 vmail ............................................................................................................ 8.1 The Eva-tool command ........................................................................ 8.2
Activation ....................................................................................................... 8.2 Option 1: Delete a mailbox ............................................................................ 8.2 Option 2: Modify a password ......................................................................... 8.3 Option 3: Delete all messages from mailbox ................................................. 8.3 Option 4: Delete messages ........................................................................... 8.3 Option 5: Dump nodes and mailboxes .......................................................... 8.5 Option 6: Reset a port ................................................................................... 8.6 Option 7: Update led ...................................................................................... 8.6 Option 8: Status of line .................................................................................. 8.6 Option 9: Disable lines after hanging up ........................................................ 8.7 Option 10: Force disable all line .................................................................... 8.7 Option 11: Enable all lines ............................................................................. 8.8 Option 12: Interactif import of greeting .......................................................... 8.8 Option 13: Automatic import of greetings ...................................................... 8.9 Incidents ................................................................................................... 8.10
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1.1
Overview The Alcatel 4645 voice mail system (or e-VA for e-Business Voice Application) has been developed for integration in telephone systems running in an IP environment. The Alcatel 4645 voice mail system is a multi-service voice application that primarily offers a voice mail service. This voice mail service offers the following features: -
Voice mail features allowing: • Callers to leave a message in a user's voice mail box when the user is busy or absent. Users miss no calls, and their mailboxes can store up to 50 messages (depending on configuration). • The owner of a mailbox to send messages to other users
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Automated Attendant (automatic switchboard), providing all features allowing the voice mail system to act like an attendant: answer incoming calls, transfer them to the requested number and present general company information.
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Information messages, that enable a series of messages giving company information (opening times, description of departments [marketing], etc.) to be played to callers. Implementing this type of service involves configuring specific Automated Attendant parameter settings.
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Ubiquity, enabling a caller to select various options (offered by an Ubiquity assistant) when they cannot reach the requested user. The Ubiquity assistant is created by configuring specific Automated Attendant parameter settings.
From R5.1, the following additional services are included in the voice mail service: -
The IMAP service, that allows a mailbox owner to consult voice mail from a remote PC (e-mail client) connected via the IP network.
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The VPIM service, allowing several voice mail systems to be networked over the IP network.
From R6.0, the Alcatel 4645 Starter Pack is available. Designed for stand-alone mid-market sites, the 4645 Starter Pack is a reduced 4645 with the following characteristics: -
The 4645 is not on a separate CPU
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Applicable to 80, 150, and 250 Alcatel-Lucent OmniPCX Enterprise Communication Server engines only
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No Alcatel-Lucent OmniPCX Enterprise CS redundancy
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No Networking
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Limited to 30 users
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Limited to two hours storage
The 4645 Starter Pack does not permit the following upgrades: -
Capacity
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Number of languages
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To the Networking Value Pack
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To My Messaging
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2.1
Architecture The 4645 voice mail system can operate on either: -
The same physical support as the Call Server: CS board or Appliance Server
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A dedicated server: CS board or Appliance Server
Note 1: The CS board is inserted into an OmniPCX Enterprise and is composed of an XMEM daughter-board and a hard disk.
In duplicated configurations and if it is located on the same physical support as one of the two Call Servers, the 4645 voice mail service continues to run, whether the Call Server is in main or backup mode. Important: The voice mail service cannot be duplicated (one voice mail service per system only). However, voice mail data can be backed up (with or without mailbox messages) in a specific directory using the swinst tool.
A single 4645 voice mail system can handle all the sets of an Alcatel-Lucent OmniPCX Enterprise CS. These sets can be connected behind an OmniPCX Media Gateway or an ACT Media Gateway. The 4645 voice mail system can provide a centralized voice mail service on a private network and be part of a distributed voice mail system. The 4645 voice mail uses the IP network for transfer of voice flows. It only processes G711-coded voice flows. If the other end of the voice flow cannot use this coding, compression resources (INT-IP or GD MCV) are used to convert flows. If the 4645 voice mail system is embedded on: -
The same physical support as the Call Server (main or backup), it has the IP address of the support Call Server.
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A dedicated server, it has its own IP address.
Note 2: This IP address is required by system management when the voice mail service is created. It is mandatory whatever the system configuration used. In a duplicated configuration, it is used to designate on which CPU (local or twin) the voice mail service is to run.
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Figure 2.1: 4645 voice mail system on a dedicated CS board
2.2
Alcatel 4645 voice mail characteristics The 4645 voice mail system differs from previous voice mail systems in that: -
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The PC-MMC previously used for configuration has been suppressed and replaced by management fully integrated with PCX management.
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Messages and voice guides are stored on the hard drive.
For further information on specific 4645 voice mail system features, refer to the modules listed below.
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For voice mail services, refer to the module Alcatel-Lucent 4645 VMS - Voice Mail .
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For information on the automated attendant, refer to the module Alcatel-Lucent 4645 VMS - Automated Attendant .
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For information on Ubiquity, refer to the module module Alcatel-Lucent 4645 VMS Ubiquity .
Capacities and limits The number of ports and hard drive capacity are not subject to a lock, and the number of mailboxes is configured by each Call Server. To allow supplementary services that require several mailboxes for each subscriber, such as Ubiquity or Automated Attendant (AA), up to one thousand mailboxes can be created. These mailboxes can be of the following types: -
Standard voice mailbox
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Guest voice mailbox
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Automated Attendant entry (AA entry)
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Automated Attendant menu (AA menu), that specifies actions corresponding to menu options that the caller selects by pressing a key on the set keypad.
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System distribution List (SDL), that can contain up to fifty members (standard or guest mailboxes). Note: There is no personal distribution list.
For each mailbox, the following parameters can be configured: -
The maximum duration of message recording
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The maximum number of messages allowed in the mailbox
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The maximum duration of the greeting message
Eight languages are offered for a system, but only one is offered free with the standard version. The seven other languages are dependent on an ACTIS lock. The numbering plan can comprise three to eight digits. An audiomaster feature enables the various greeting messages to be customized (for example, the company greeting message, the automated attendant menu). The Ubiquity feature is controlled by an ACTIS lock. The number of Ubiquity users can be increased using ACTIS locks. The VPIM and IMAP services are loaded and controlled by an ACTIS lock.
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3.1
Main voice mail services Voice mail services are used:
3.2
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To create standard or guest type voice mailboxes.
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To enable a voice mailbox to be accessed without a secret code via the Skip secret code feature (this is the default programming for access to a hotel type mailbox). To enable a variable length secret code of 3 to 8 digits.
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To transfer the caller to the Automated Attendant if there is no mailbox.
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For messages: to hear all, hear date and time, listen again (repeat), move back, move forward, identify start and end, save, skip, forward a copy with an introduction, call sender, answer (reply), pause, continue, cancel
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To record, pause, and continue to record a message.
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To enable Classes of Services to be customized for standard and hotel voice mailboxes.
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To send a message and acknowledge receipt.
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To provide user help, by configuring the dynamic function keys displayed on a UA set.
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To customize voice mailboxes with the following choices: three greeting messages, notification, extension to absence mode, System Distribution Lists, the Ubiquity feature, outgoing call notification.
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For two types of notification time management: one for standard messages and the other for urgent messages.
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For automatic implementation of direct calls to the voice mailbox.
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For the hotel service : check-in, check-out, and wake-up.
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For multi-language guidance.
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For access to the Automated Attendant from the main menu.
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For on-line call recording.
Voice mailbox characteristics A user who owns a standard voice mailbox can use the voice mail system to send messages to other users without calling them directly. When a message has been created, a wide range of processing capabilities are offered, both in voice mail and "answering machine" modes. By calling a voice mailbox, the user can: -
Send messages
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Listen to messages
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Save messages
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Answer messages
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Call the sender of the message
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Send a copy of a message to other users
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Delete messages
Visual guidance, in addition to guidance by voice guides, is provided on sets equipped with dynamic keys and a display. Messages that reach the expiration date are automatically deleted without the user being notified.
3.2.1
Calling the voice mailbox Calls are made:
3.2.2
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By dialing the prefix and/or directory number of the voice mail service (internal or external) or by using the message key.
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Automatically at offhook (after a set time), when a new message has arrived.
Accessing a standard voice mailbox for the first time At first access, users must change the original secret code and register their name.
3.2.3
Visual guidance Visual guidance is available on sets equipped with a display, whether or not there are dynamic keys. Sets with a display only (without dynamic keys) show message envelope data.
3.2.4
Notification Users are notified of new messages in one of two ways:
3.2.5
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On the user set by either a flashing LED, an icon display, or a voice guide announcement.
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If notification forwarding is enabled, users can either call a forwarding number (internal or external) and a voice message is played which informs them of new messages, or they can call a pager service, followed by their pager number.
Consulting voice mail This paragraph describes the features available to users when consulting their messages. For specific information on implementation, refer to themodule Alcatel-Lucent 4645 VMS Personal notes (reminder) - Operating diagram. The 4645 voice mail-specific Skip password feature allows users to access their voice mail by direct call without having to enter a secret code. This function is enabled by default for hotel mailboxes. The Auto-play feature, configured in the user's COS (Class Of Services) profile, allows (while accessing the mailbox) messages to be listened to automatically without using the main menu voice guide. The user hears new messages first, then saved messages. Messages can also be consulted in the main menu of the owner mailbox. Depending on the user's choice, unread and saved messages or only unread messages are played. While listening to a message, the user can: -
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Return to the start of the message
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Move ten seconds back
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Pause and then continue to listen
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Move ten seconds forward
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Go to the end of the message
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Stop listening and return to the main menu
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Skip a message and go to the next one.
At the end of a message, the user can: -
Hear the entire message again
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Delete or save the message
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Send a copy of the message with an introduction
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Reply to the sender
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Users also hear the date and time at which messages were sent.
The 4645 voice mail also allows immediate call back to the sender via the main menu. This is followed by the Options while listening feature. This feature, which is a supervised transfer, informs users of transfer status and allows them to return to the menu if the set called is busy or there is no answer.
3.2.6
Sending messages Message processing comprises recording followed by addressing. Silences at the start and end of the message are automatically deleted. While recording a message, the user can use the pause, continue recording, delete, re-record, and end commands. With 4645 voice mail it is not necessary to confirm recording and, during recording, the user can exit the session to return to the main menu. The message is sent by dialing the destination number or by spelling the recipient's name. For a call made using "Call by name", the user is guided by voice guides. 4645 voice mail allows access to System Distribution Lists, if the corresponding right has been granted by the administrator in the user's COS profile. Before sending the message the user must confirm or modify the destination or delete it and enter a new one. 4645 voice mail allows messages marked Urgent to be sent. This allows the recipient to consult them before consulting regular messages. In addition, the notification cycle is shorter.
3.2.7
Acknowledgement and location of messages sent Some time after a message has been sent, the sender can ensure the recipient has received the message. The voice mailbox plays messages that have not been consulted. Messages can be checked one by one.
3.2.8
Recording during a call If the administrator has granted this right to the user in the phone features categories, a specific dynamic key is displayed during calls on UA sets. Pressing this key starts recording; pressing the Stop recording key stops recording (recording will also stop when the time allotted for recording on-line messages runs out).
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During recording, the appropriate dedicated dynamic keys can be used to reset, stop, or resume recording.
3.3
Personal options (Administration and voice mailbox owner rights) Voice mailbox owners can: -
Record or modify their name
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Record and modify all personal greeting messages (from one to three). Maximum duration for each greeting message is from ten seconds to five minutes (30 seconds by default).*
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Select and activate one of the greeting messages
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Change their secret code *
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Select the type of signal for new messages (none, notification only, or full access) *
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Record or modify the Extended absence message Note: If Extended absence is enabled, the caller hears the greeting message but cannot leave a recorded message. The call may be transferred to the attendant.There is no key to toggle this mode on/off.
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Record or modify their greeting on busy message, as well as the Ubiquity greeting message.
*: These options are configured by the administrator in the COS associated to the user voice mail. The administrator also configures call notification, which includes determination of time cycle, phone number, and the user pager number for pager services 1 and 2.
3.4
Caller and answering machine mode If a user cannot answer a call and has enabled forwarding to their voice mailbox, the call is transferred to the mailbox. The caller is guided in different ways, depending on whether or not Ubiquity is enabled. If Ubiquity is not enabled, the voice mailbox operates as follows: -
If forwarding on no answer or immediate forwarding is programmed, callers hear the personal greeting message and are requested to leave a message. At the end of the message, answering machine mode options are available: callers can listen to the message again (repeat), confirm recording, hang up, or delete and re-record the message. 4645 voice mail also allows callers to mark their messages as Urgent.
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If forwarding on busy is programmed, callers hears a busy greeting message (default or customized), and are requested to leave a message. At the end of the message, answering machine mode options are available. Note: If the forwarding set is a multi-line set, the caller will hear the busy greeting message only if all set lines are busy.
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Answering machine mode recording and end of message options are available while callers are recording their messages. By using either the 0 or 9 keys, callers can reach the attendant and request help with saving the message.
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If the caller hangs up, either during or after recording, the message is saved. For information on Ubiquity, refer to the module Alcatel-Lucent 4645 VMS - Ubiquity .
3.5
Other features
3.5.1
Dial (call) by name An internal mailbox can be reached by pressing the # key and entering the corresponding name (standard mailbox name, AA Entry name, etc.), by using the keys on the set keypad (for example, key 5 corresponds to the letters JKL). After the name has been entered, the mailbox announces available names and the user selects the recipient. This type of call can be used:
3.5.2
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For sending a voice message to a voice mailbox (by the owner of a voice mailbox or an attendant).
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With the Automated Attendant, to reach a user who owns a corresponding voice mailbox or an AA menu.
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To leave a message in a mailbox
Wake-Up All wake-up operations are performed by the PCX. The voice mailbox only plays the wake-up voice guide.
3.5.2.1
Programming wake-up calls The user enters the wake-up prefix. The user is guided to enter the desired wake-up time and (optionally) the call number of the set concerned. The user is then connected to a voice mailbox that confirms wake-up time and that the wake-up call has been recorded. This announcement is repeated three times (if the user does not hang up). Wake-up time is stored in the PCX.
3.5.2.2
Making wake-up calls The PCX connects to the voice mailbox. All wake-up calls programmed for the same time and to be made in the same language are transmitted on the same port of the voice mailbox. When the user off hooks, the voice mailbox plays a voice guide with a reminder that a wake-up call has been programmed and gives the programmed time. Note: The 4645 voice mail provides a voice guide to confirm wake-up time.
3.5.3
System Distribution Lists (SDLs) If System Distribution Lists rights have been granted, mailbox owners can send voice mail to lists of people, either by entering the list number or spelling its name. User rights to SDLs are granted by the administrator. SDLs are addressed in the same way as voice mailboxes, because they have a phone number and a name. With a secret code, these lists are created or deleted by the administrator in the same way as voice mailboxes. The administrator manages list content. Each list can include
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up to fifty recipients. Note: There is no personal distribution list.
3.5.4
Distribution service The administrator can record a general distribution message from a system set, using a specific mailbox. This message will be played to all users owning a voice mailbox (whether administrator configured or customized). When the message has been sent, the set LED flashes to notify mailbox owners of its arrival (the set does not ring). Users can only listen to the message when connected to their voice mailbox.
3.5.5
External information and audiotex service Info-Boxes are created using an AA menu type mailbox. Info-Boxes cannot be concatenated. These boxes allow a series of company information messages to be distributed to the caller (sectors of activity, opening times, etc.).
3.5.6
Managing a voice mailbox secret code When the voice mailbox is created, its secret code is the same as for the set. This provisional secret code can be changed by the administrator and is then sent to the mailbox as the initial mailbox secret code. For a standard voice mailbox, the secret code must be modified the first time the mailbox is accessed. The secret code for the set and the new mailbox secret code are subsequently handled separately, and the subscriber can change either independently. In the event of a forgotten his secret code, the administrator can assign a new provisional secret code using Eva-tool. For a hotel guest mailbox, the secret code is activated when the guest checks in. This secret code is always identical to the password for the set and cannot be modified by the guest.
3.6
Notifying the user of messages The owner of a mailbox is informed of a new message by a LED flashing on the set. -
For 4004 and 4010 sets: the flashing red LED indicates unconsulted messages in the mailbox. A steady red LED indicates that there are only saved messages in the mailbox.
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For 4020, 4035, 4038, and 4068 sets: the flashing green LED and message icon indicate unconsulted messages in the mailbox. LED OFF and message icon ON indicate that there are only saved messages in the mailbox.
Note: On UA sets with a display, when there are new (unconsulted) messages, pressing the Message key will display the number of messages.
3.7
3-6
Customizing 4645 voice guides
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Customized voice guides (company greeting, Automated Attendant main menu, etc.) can be either recorded in a studio or, for better quality, with the Alcatel Audio Station. Each recording generates a new G.711 sampling file. The administrator must then import this file from the hard drive using the Eva_tool command. During the import, the customized message is added to the voice message file and replaces the previous message, which can be the default message or a message recorded from a set. Deleting the customized message results in the default message being restored.
3.8
Use of ports All declared ports that are free can be used for incoming calls. If there are outgoing calls, a minimum number of ports must be available for incoming calls. The following rule applies: The maximum number of ports used simultaneously for outgoing calls must be less than or equal to the number of declared ports divided by two. Example: For a voice mail system with eight ports declared, 4 can be simultaneously used for outgoing calls.
3.9
Voice mail system and PCX network The 4645 voice mail system is designed to be installed in a PCX network (ABC network) as a centralized or distributed voice mail server. The 4645 voice mail system can co-exist with a 4635 voice mail system, provided there is not more than one voice mail system per network node.
3.10
Hotel voice mailboxes This type of mailbox is easy to use. The secret code is not required when it is called from the assigned room set, but is required when it is accessed from any other set. Messages are played automatically and only a limited number of options are available: skip message, hear again (repeat), delete, and date and time of reception. Note: As an option, guests can record their name.
Check-in: when a new guest checks in, the mailbox is automatically created with the same secret code, same number and same language as the room set assigned. Check-out: when the guest leaves, the mailbox is closed (messages can no longer be left) and unconsulted messages can be either deleted, or accessed until the mailbox is assigned to a new guest.
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4.1
General information The 4645 voice mail system has an Automated Attendant feature that can be used to -
Answer calls
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Execute transfer to requested number
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Broadcast information messages concerning the company
To do this, the Automated Attendant uses two specific voice mailboxes: -
The Automated Attendant Entry or AA Entry mailbox
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The Automated Attendant Menu or AA Menu mailbox
The following features are available: -
Language selection
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Automated Attendant menu direct call from its call number
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Supervised or blind transfer
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Call pre-routing: company greeting or good bye message
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Configuration of a powerful Automatic Attendant by using two basic building blocks (AA Entry and AA Menu) to create multiple entry points.
The 4645 voice mail system enables the administrator to configure a multiple entry, multiple level Automated Attendant tree structure. The basic building blocks for an Automated Attendant are AA Entry and AA Menu.
4.2
Automated Attendant Entry (AA Entry) This is the Automated Attendant entry point. This entry has a company greeting message, language selection (optional), and usually a reference to an AA Menu or to a voice mailbox. A caller usually reaches the Automated Attendant from a virtual set with immediate forwarding to AA Entry. When the call arrives, the company greeting message is played and an (optional) voice guide helps the caller to select a language before transferring the call to AA Entry. The administrator can customize the AA Entry greeting by consulting it, as for a regular voice mailbox, with a secret code. The administrator records the company greeting message to be played when a call is received. To simplify identification, the AA Entry can have a recorded name. If no customized company greeting message has been recorded, the default greeting message is played. While the company greeting message is played, callers can press the # key to consult their mailbox. They must then enter the mailbox number and secret code. This feature (voice mailbox access using the # key) can be disabled by the administrator. In this case, the function of the # key is to skip the company greeting message.
4.3
Automated Attendant Menu (AA Menu) The AA menu allows a caller to be connected to different destinations according to the
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configuration determined by the administrator. A connection destination can be configured for each key (keys 0 to 9). A final connection destination (the attendant) can also be configured, for when the caller does not respond to the menu prompt (after the options have been repeated a second time). Connection destinations are: -
Not used: the key used has no function
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Transfer by entering the number: the caller can enter the number or select the key corresponding to this type of connection. This activates a voice guide requesting the caller to enter the number
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Transfer by entering the name: the caller enters the name of the called party using the keys on their set keypad. Only destinations for which the name is recognized can be selected: for example, a voice mailbox, AA Entry, or the AA menu. Transfer destinations with no associated voice mailbox are not included in the Call by name tree structure.
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Transfer to a pre-selected number: number preconfigured by the administrator
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Transfer to attendant: by using a key (0 to 9)
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Leave a message in a voice mailbox (or change AA menu) by entering number: the caller enters the number and is connected to the voice mailbox (or AA menu) specified
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Leave a message in a voice mailbox (or change AA menu) by entering name: using the DTMF keys, the caller enters the number and is connected to the voice mailbox (or AA menu) specified
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Leave a message in a voice mailbox (or change AA menu) by entering a preset number: number preconfigured by the administrator
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Hangs up,
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Back: the call is redirected to its previous destination (for example, the last AA menu) or exits the voice mailbox.
A transfer can be performed in two modes: -
blind transfer: transfer is performed without control on the status of the called party. The benefit is to release the voicemail resources as soon as the transfer is initiated. In case of failure (for example because the called party is busy): • if the calling party is external, the call is routed according to the entity table of the called party • if the calling party is internal, the call is released
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supervised transfer: in case the transfer can not be carried out, the voice mail system informs the user about the status of the destination. Cause of failure may be: • the called party is free but does not answer before supervised transfer timeout has occured • the called party is busy • the called extension does not exist • you are not allowed to call this number
The transfer mode is a configuration parameter of the voice mail box. The function of the * key is predetermined to redirect the call to the last menu (planned AA menu, exit the voice mailbox). The function of the # key, if not disabled by the administrator, is preconfigured for mailbox consultation. If keys 0 and 9 are not configured or there is an AA menu operation error (no caller response
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to the menu prompt), the caller is transferred to the attendant. The administrator can customize AA menu announcements by consulting the AA menu with a secret code (in the same way as for a standard voice mailbox). For each language installed, the AA menu has an announcement that requests the caller to select an entry key. Recording the customized greeting messages used by the AA menu is the administrator's responsibility. If messages are not customized, the default messages will be used.
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5.1
General information Ubiquity is used to offer callers choices when they cannot reach the person called. These choices are offered by the Ubiquity Assistant, an AA Menu type voice mailbox. The Ubiquity feature is configured from the 4645 voice mail system. It only applies to standard mailboxes, and is used to: -
Provide a default greeting message if no customized greeting message has been recorded
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Create an Ubiquity Assistant profile with a combination of soft keys
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Create nine transfer destinations, configured by the administrator
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To program a mobile number (by the administrator)
-
To program a mobile phone using a dedicated prefix (by the user)
The Ubiquity feature allows a voice mailbox owner to customize the mailbox help menu (usin the AA menu). The help menu is used to guide a caller by offering a choice of different forwarding destinations. The Ubiquity feature is enabled by using one of the forwarding prefixes (immediate, on busy, etc.), followed by the Ubiquity assistant prefix number, or by pressing the corresponding dynamic key on the UA set. If Ubiquity forwarding is not enabled, regular voice mailbox operation is used. The user cannot enable the Ubiquity forwarding feature unless rights to this feature have been granted by the administrator. Using the Ubiquity assistant prefix, the user can (for direct calls) reach the Ubiquity assistant for their mailbox to record a personal Ubiquity greeting message instead of using the default (existing) message. When there is an incoming call, the customized Ubiquity greeting message (if there is one) is played, otherwise the default message is played. The caller selects one of the options offered and (after a timeout has elapsed) can leave a message.
5.2
Choices offered to the caller by the Ubiquity assistant The following choices can be offered to a caller by the Ubiquity assistant: -
Up to nine transfer destinations (if they have been configured by the administrator), using keys 1 to 9. A transfer destination is configured in three steps: • In the Ubiquity Assistant template object, fill in Transfer type with the Local number type for an internal or external number, and Voice mailbox number type if the transfer destination is the owner of the mailbox. By default, keys 1 to 3 are configured as the local number, and keys 4 to 9 as Option not used. • If the transfer destination is a local number, the administrator must have specified it in the Ubiquity assistant template object. This number may be a phone number or an Ubiquity service prefix. • If the transfer destination is an Ubiquity prefix number, the administrator must complete the Mobile number field or Contact number field (or both) for each Ubiquity subscriber.
-
By entering the Ubiquity mobile programming prefix, the owner of the mailbox, after entering their secret code, can customize the greeting message played to callers when they are connected to the mailbox Ubiquity assistant.
-
By entering the "Ubiquity Assistant" prefix, the owner of the mailbox can listen to the
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greeting message recorded (this is an AA menu). To customize this menu, mailbox owners must call their mailbox and enter the number of the AA menu that activates the Ubiquity assistant. They can then, after entering their secret code, follow the voice guide to customize the AA menu greeting.
5.3
Ubiquity template design The Ubiquity template is designed to allow the Ubiquity template prefix to be created in the numbering plan: -
This prefix number is dialed by the user as a forward destination number on Ubiquity (which is an AA menu). In the Ubiquity Assistant, the function associated with each digit can be specified; for example, a mobile phone, contact, voice mailbox, etc.).
-
The Ubiquity template is internally linked with an AA menu which allows the administrator to record a Ubiquity greeting message in the Ubiquity template AA menu. This is done by calling the voice mailbox and consulting the AA menu linked with Ubiquity template.
-
The Ubiquity template can be used same combination of digits (mobile Ubiquity greeting message. Each message. The Ubiquity subscriber subscription object.
as a template for each Ubiquity subscriber with the phone, contact, voice mailbox, etc.) and the same Ubiquity subscriber can customize this greeting and Ubiquity templatet are linked in the Ubiquity
A caller who reaches the Ubiquity assistant can select to leave a message or wait for an Ubiquity automatic transfer to the subscriber's voice mailbox. On the subscriber's voice mailbox, a voice guide requests the caller to leave a message after the audio signal (beep). When the Ubiquity greeting message has not been customized by the owner of the mailbox, the default greeting message (“To leave a message for [mailbox owner name], press one.“) is played. This message is not played if the mailbox is configured in extended absence greeting message mode. A transfer destination can be configured by the administrator, as Not used. In this case, the associated key (from 1 to 9) has no function. When the Ubiquity greeting message has not been customized, content of the default greeting message depends on transfer destination type: -
When the name has been recorded and the transfer number is an internal number associated with a mailbox, the message played is: ”To transfer to [mailbox owner name], press two.”.
-
When the name has been recorded and the transfer number is an internal or external number, but the transfer destination is not available, the message played is: “To transfer to extension , press two.”. Note: The caller can reach the attendant at any time by entering 0 or 9, but this option is not announced by the voice guide.
The number of Ubiquity subscribers is controlled by an ACTIS lock.
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6.1
Foreword This module describes the 4645 voice mail installation procedure, that may be broken down into two steps: 1. Setup of the voice mail service, whether on a duplicated system or not. 2. Loading voice mail voice guides to the system. This first step may vary somewhat according to site hardware configuration, namely, whether the 4645 voice mail service and the Call Server are located on the same CPU or not. 1. The 4645 voice mail service and Call Server are located on the same CPU. The hardware configuration will therefore be:
Note 1: The Call Server and 4645 voice mail service can also be located on an Appliance Server. The installation procedure remains identical.
2. The 4645 voice mail service and Call Server are located on two different CPUs. The hardware configuration will therefore be:
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Note 2: The Call Server or 4645 voice mail service can also be located on an Appliance Server. The installation procedure remains identical.
In both cases, the installer must have the following to configure 4645 voice mail: -
either a VT100 console (Hyperterminal) locally connected to the CPU(s),
-
or a PC with an Ethernet link to the company LAN (Telnet).
Whatever the hardware configuration used, make sure the CPU(s) concerned by installation of 4645 voice mail are already correctly loaded with the software required for installation. If this operation has not been performed, refer to the CD-ROM containing the required software version, the installation tool, and documentation covering software loading. For 4645 voice mail limits and operating status, see the ACTIS locks configured for the system in the following section.
6.2
ACTIS Locks There are five Actis locks for the 4645 voice mail service. These are: 1. lock 178-EVA_engine, which indicates whether the system has a voice mail service or not. There are two possible states: 0: no voice mail installed / 1: voice mail installed (2 for the 4645 Starter Pack). 2. lock 179-EVA_vm_box, which indicates the number of mailboxes available on the system. This number of mailboxes varies according to size of the system. Possible values are 30 (for the 4645 Starter Pack) 80, 150, 250, 500 and Open given that, for the latter, the maximum value is 1000.
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3. lock182-EVA_network, which indicates whether the system has a networked 4645 voice mail service or not. There are two possible states: 0: internal voice mail / 1: networked voice mail (0 only for the 4645 Starter Pack). Note 1: This lock concerns the VPIM service.
4. lock 183-EVA_add_lang, which indicates the number of languages available for 4645 voice mail (the first language is provided free). The maximum number is 8 (0: one language). For the 4645 Starter Pack, only 0 is permitted. 5. lock 194-EVA_PORTAL_VALUE, which indicates the number of 4645 mailboxes with portal access. This number is incremented in steps of ten (nb x10). This lock number must be more or equal to that of lock 179-EVA_vm_box. For the 4645 Starter Pack, the lock number cannot exceed 30. Note 2: This lock concerns the IMAP service.
To display lock state, proceed as follows: From the CS CPU prompt, enter the command spadmin -m. (1)xa000000> spadmin -m Display current counters ........................... 1 Display active file ................................ 2 Check active file coherency..........................3 Install a new file ................................. 4 Read the system CPUID .............................. 5 Add a CPUID .........................................6 Remove a CPUID ......................................7 Display active and new file ........................ 8 Display OPS limits ................................. 9 Exit ............................................... 0 choice: 2
Select menu 2, then press the Enter key on the keyboard to go to the next screen: Example: Hit to continue ! 163-NiceCentralRecNode 164-NiceRemoteBChanRec 165-Release4400 ........ 176-IPUser 177-SIPUser 178-EVA_engine 179-EVA_vm_box 181-OmniPcxEnterprise 182-EVA_network 183-EVA_add_lang 184-IntegGateKeep 185-SIPGateway Hit to continue !
: p1: 9999 : p1: 9999 : p1: 30 : : : : : : : : :
p1: p1: p1: p1: p1: p1: p1: p1: p1:
9999 9999 1 500 1 1 5 9999 9999
All 4645 voice mail locks and their respective values can be displayed from this screen. In the example, the system has a networked voice mail system. It can provide 500 mailboxes and play voice guides and announcements in 5 languages (once configured).
6.3
Setting up the Voice Mail Service (non-Duplicated System)
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Configuration with the Call Server and 4645 Voice Mail on the Same CPU Note 1: To simplify, the CPU on which the Call Server and 4645 voice mail service are located is referred to as the "Enterprise CPU". This CPU can also be an Appliance Server. Caution: take into account the fact that the Call Server is already operating on the CPU involved (phone started).
From the ">" prompt by the Enterprise CPU, initiate the 4645 voice mail procedure as follows: -
Step 1: declare the 4645 voice mail in management system (this step is described in module Alcatel-Lucent 4645 VMS - Configuration procedure - Preliminary Remarks). Then validate to ensure that the system will take into account the modifications. This action triggers the voice mail commissioning. Remarks: Two of the parameters impact voice mail installation. They are:
•
the voice mail directory number: once a number is given to the voice mail system, it is automatically created as aAlcatel-Lucent OmniPCX Enterprise CS virtual "EVA board". This allows to check its operating status. Note 2: This "EVA board" is seen in shelf 18 in the same way as the GD board.
•
The name of the CPU on which the voice mail will operate.: In this configuration, the name must define the Enterprise CPU (for example: cpu_ent). Note 3: This parameter can also be completed with CPU IP address (for example, 192.168.4.52).
-
Step 2: checking voicemail commissioning.
From the Enterprise CPU prompt, enter the command Config 18, as shown below: (E)cpu_ent> config 18 +-------------------------------------------------------------------------+ | Cr | cpl | cpl type | coupler state | coupler ID | |----|-----|--------------|--------------------------|--------------------| | 18 | 0 | GD | IN SERVICE| NO SHELF on CR | | 18 | 1 | EVA | INITIALIZATION 2 RUNNING| NO SHELF on CR | +-------------------------------------------------------------------------+ ......... (E)cpu_ent>
From the Enterprise CPU prompt, enter the command Config18, to check that 4645 voice mail is becoming operational. (1)cpu_ent> config 18 +-------------------------------------------------------------------------+ | Cr | cpl | cpl type | coupler state | coupler ID | |----|-----|--------------|--------------------------|--------------------| | 18 | 0 | GD | IN SERVICE| NO SHELF on CR | | 18 | 1 | EVA | IN SERVICE| NO SHELF on CR | +-------------------------------------------------------------------------+ ......... (1)cpu_ent>
-
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Step 3: Once this is completed, also check that the eva.cfg file is present under /usr3/mao.
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This file gives the IP addresses of the Call Server and 4645 (eva) voice mail. These addresses must always be specified as the Call Server and 4645 voice mail system are located on the same CPU. Example: (E)cpu_ent> cd /usr3/mao (E)cpu_ent> more eva.cfg callserver1 = 192.168.4.52 eva = 192.168.4.52
6.3.2
Configuration with the Call Server and 4645 Voice Mail on two Different CPUs Note 1: To simplify, the CPU where the voice mail service is located is called CPU 4645. Likewise, the CPU where the Call Server is located is called CPU CS. Either of these CPUs may be an Appliance Server. The procedure remains identical. Caution 1: - For the CPU 4645: Check CPU board micro-switch settings before starting up. Remove the board and check the micro-switches are set as shown: (ON/OFF/OFF/OFF),
-
then re-install the board. Micro-switch configuration will determine type (CS or GD) of CPU board (CS in this example). For the CPU CS: take into account the fact that the Call Server is already operating on the CPU CS (phone started).
Once the CPU 4645 has been started and the installer logged on, the voice mail commissioning procedure can be started from the ">" prompt. To do this, follow the steps described below: -
Step 1: since the Alcatel-Lucent OmniPCX Enterprise CS is installed in the IP environment of a client, it is necessary to execute the following operations under Netadmin: a. declare the name and IP address of the CPU 4645, as well as the subnetwork mask value:
From the 4645 CPU prompt, enter the command netadmin -m, as shown below:
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(E)xa000010> netadmin -m Alcatel e-Mediate IP Network Administration =========================================== 1. 'Installation' 2. 'Show current configuration' 3. 'Local Ethernet interface' 4. 'CPU redundancy' 5. 'Role addressing' 6. 'Serial links (SLIP/PPP)' 7. 'Tunnel' 8. 'Routing' 9. 'Host names and addresses' 10. 'Copy setup' 11. 'Security' 12. 'DHCP configuration' 13. 'SNMP configuration' 14. 'VLan configuration' 15. 'History of last actions' 16. 'Apply modifications' 0. 'Quit' What is your choice ?
Then select menu 1. 'Installation' and follow the instructions displayed on screen to successively enter: • 4645 CPU name (e.g.: cpu_4645), • CPU 4645 IP address (e.g.: 192.168.4.53), • subnetwork mask (e.g.: 255.255.255.0). Once this step is completed, return to main menu. b. declare the physical IP address and name of the CPU CS in the CPU 4645 Host file: Remaining under Netadmin, successively select menu9. 'Host names and addresses', then menu 2. 'Add/Update'. Then follow the instructions displayed on screen to enter CPU CS IP address and name. Once this step is completed, return to main menu. Caution 2: This operation must be repeated for the CPU CS. The IP address and name of the CPU 4645 must be specified in the CPU CS host.
c. Declare the main IP address if it has been previously managed at CPU CS level. This step is documented in the module netadmin - Operation - Role Addressing. -
Step 2: enable telephone automatic start on CPU 4645.
From the CPU 4645 prompt, enter the command exit. Under the connection login, enter swinst, then the password. From swinst, select in turn menu 2 Expert menu, 6 system management and 2 Autostart management. Follow the instructions on the screen. -
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Step 3: declaring the 4645 voice mail in the CPU CS system management parameters. This step is documented in module Alcatel-Lucent 4645 VMS - Configuration procedure Preliminary Remarks.
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Remark: Two of the parameters impact voice mail installation. They are:
•
the voice mail directory number: once a number is given to the voice mail system, it is automatically created in the Alcatel-Lucent OmniPCX Enterprise CS as a virtual "EVA board". This allows to check its operating status. Note 2: This "EVA board" is seen in shelf 18 in the same way as the GD board.
•
the name of the CPU on which the voice mail will operate: In this configuration, the name must represent the 4645 CPU (for example: cpu_4645). The voice mail service will operate after the CPU 4645 has been re-initialized (see step 5). Note 3: This parameter can also be completed with CPU IP address (e.g. 192.168.4.53).
From the CPU CS prompt, enter the command Config 18, to check the presence of 4645 voice mail. (E)cpu_cs> config 18 +-------------------------------------------------------------------------+ | Cr | cpl | cpl type | coupler state | coupler ID | |----|-----|--------------|--------------------------|--------------------| | 18 | 0 | GD |REGISTERED NOT INITIALIZED| NO SHELF on CR | | 18 | 1 | EVA |REGISTERED NOT INITIALIZED| NO SHELF on CR | +-------------------------------------------------------------------------+ ......... (E)cpu_cs>
-
Step 4: Check that the EVA_ONLY (on 4645 CPU only) and eva.cfg files in /usr3/mao are present. The latter file gives the Call Server and 4645 voice mail IP addresses configured previously (see step 1). This check must be performed on both CPUs. Example: (E)cpu_cs> cd /usr3/mao (E)cpu_cs> more eva.cfg callserver1 = 192.168.4.52 eva = 192.168.4.53
-
Step 5: starting the CPU 4645.
From the CPU 4645 prompt, run the command shutdown -r now, as shown below: (E)cpu_4645> shutdown —r now ......
-
Step 6: After starting CPU 4645, check that 4645 voice mail is enabled.
From the CPU CS prompt, run the command Config 18 as shown below: (1)cpu_cs> config 18 +-------------------------------------------------------------------------+ | Cr | cpl | cpl type | coupler state | coupler ID | |----|-----|--------------|--------------------------|--------------------| | 18 | 0 | GD | IN SERVICE| NO SHELF on CR | | 18 | 1 | EVA | IN SERVICE| NO SHELF on CR | +-------------------------------------------------------------------------+ ......... (1)cpu_cs>
6.4
Setting up the Voice Mail Service (Duplicated System) The actions described above are identical for a system with a duplicated Call Server. However, during step 1, the physical IP address of the twin CS CPU must be declared (see the
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module Call Server duplication - Configuration procedure - Configuring the Twin Com Server). Consequently, when checking that the eva.cfg file is present, the twin CPU CS IP address will also be displayed. Main IP addresses for these two CS CPUs (local and twin) must also be taken into consideration (see the module Call Server duplication - Configuration procedure Configuring Role IP Addresses). Example: (E)cpu_cs> cd /usr3/mao (E)cpu_cs> more eva.cfg callserver1 = 192.168.4.52 callserver2 = 192.168.3.51 callservermain1 = 192.168.4.50 callservermain2 = 192.168.3.50 eva = 192.168.4.53
Caution: when switching Call Servers, the 4645 voice mail automatically resets to confirm its operation with the new Main Call Server.
6.5
Loading Voice Mail Voice Guides
6.5.1
Overview When setup is complete, only one voice guide language file is installed by default on the system for the voice mail service. This file is the GEA (Generic English Alcatel) language file. To make voice guides in another language available, they must be loaded to the hard drive of the voice mail CPU. To do this, you need the CD-ROM. This contains: -
Voice guides in 40 languages (A law) and 20 languages (µ law). See: List of Available Languages for Voice Guides
-
The voice guide transfer tool (utility).
-
The documentation explaining transfer tool installation and detailing the contents of the CD-ROM (list of available voice guide languages, etc).
The transfer tool allows voice guide language files to be transferred from the CD-ROM to the hard drive of the voice mail CPU (to the directory “/DHS3ext/vgeva”).
6.5.2
List of Available Languages for Voice Guides Notes:
-
Lc stands for the language code: extension of the voice guide language file
-
Nb stands for the number of voice guides per language
Language
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table 6.15: List of Available Languages for Voice Guides Lc Nb A Law
Arabic (Feminine voice)
AR1
577
x
Arabic (Male voice)
AR0
579
x
Cantonese
CA0
574
x
µ Law
x
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Language
Lc
Nb
A Law
Catalan
ES1
577
x
Croatian
HR0
630
x
Czech
CS0
628
x
Danish
DA0
576
x
Dutch
NL0
581
x
x
English
EN0
575
x
x
English (Australia)
AS0
579
x
English (United States)
US0
579
x
x
Finnish
FI0
565
x
x
Flemish
NL1
578
x
French
FR0
587
x
French (Canada)
FR2
587
x
x
German
DE0
586
x
x
Greek
GR0
590
x
Hungarian
HU0
575
x
Icelander
IS0
575
x
Italian
IT0
583
x
x
Japanese
JP0
578
x
x
Korean
KR0
653
x
x
Latvian
LV0
622
x
Lithuanian
LT0
607
x
Mandarin (China)
CN0
578
x
x
Mandarin (Taiwan)
CN1
579
x
x
Norwegian
NO0
579
x
x
Polish
PL0
604
x
x
Portuguese
PT0
592
x
x
Portuguese (Brazil)
PT1
591
x
x
Romanian
RO0
576
x
Russian
RU0
583
x
Slovak
SK0
588
x
Slovene
SI0
583
x
Spanish
ES0
584
x
Spanish (Latin America)
ES2
598
x
x
Spanish (United States)
ES2
590
x
x
Swedish
SV0
577
x
x
Turkish
TR0
574
x
Valenciano
ES3
581
x
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µ Law
x
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Transfer Procedure The procedure consists of two steps: 1. Transfer tool installation and use (opening a session). 2. Transferring voice guide files from the CD-ROM to the system. These two steps are described in the module Voice guides and music-on-hold - Voice guide transfer software. Caution: When transfer is complete, remember to reset a virtual voice mail board using the rstcpl 18 1 command.
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7.1
Configuration The 4645 voice mail system is configured using the PCX management tool (extensive configuration) or a telephone set (limited configuration). There is no interaction between these two modes of configuration as the fields that can be configured by one means cannot be configured using the other means.
7.2
Configuring with the PCX Management Tool
7.2.1
Preliminary Remarks This section describes the standard configuration operations the installer must perform to create the 4645 voice mail service only. For detailed management of the 4645 voice mail system, refer to the Administrator Manual, module Alcatel-Lucent 4645 VMS - Overview.
7.2.2
Creating the 4645 Voice Mail Service Caution:
-
At creation, you assign a directory number to the 4645 voice mail service in the same way as for system users. It is therefore necessary to take the system numbering plan into account so as to avoid any conflict between voice mail service directory number and system user directory numbers.
Procedure: 1. Select the object: Applications > Voice mail. 2. Select "Review/Modify" mode. Attributes: Voice Mail Dir. No.
:
Enter the 4645 voice mail directory number. 3 to 8 digits.
Connection COS ID
:
Enter a connection category number. From 0 to 31. This selection determines whether sets are authorized or forbidden to call the 4645 voice mail service. Note: A connection category compatible with those of voice mail service subscribers must therefore be selected.
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% of Authorized Camp-on
:
Enter the camp on percentage allowed. From 0 to 200. This choice determines the number of camping calls authorized on the voice mail service. Example: 200% camp on calls on an 4645 voice mail service equipped with 8 ports allows 16 simultaneous camping calls.
Directory Name
:
Enter the name identifying the 4645 voice mail service. 1 to 16 digits and/or characters. This name is shown on sets when they are: - forwarding to their mailbox, - connected to their mailbox.
Number Of Accesses
:
Leave the default value. Not significant in a 4645 voice mail context.
Voice Mail Type
:
Select: 4645.
Voice Mail Server No.
:
Assigning a unique identifier allows this voice mail service to be identified on the VPIM network. Enter this value even if the VPIM service is not used.
Justified
:
Select: - Yes: all outgoing calls from the 4645 voice mail service are taken into account by accounting. - No: no outgoing calls from the 4645 voice mail service are taken into account by accounting.
Voice Mail CPU Name
:
Enter the name of the CPU that supports the 4645 voice mail service. This field must be completed whatever the system configuration adopted. For a duplicated system, it will specify on which CPU (main or backup) the voice mail service is to run.
Other actions that can be performed on the 4645 voice mail service: -
Delete the voice mail service:
Procedure: a. First make sure there are no mailbox owners, distribution lists and no Automated Attendant for the voice mail service. b. Select the object: Applications > Voice mail. c. Select "Review/Modify" mode and enter the number of the voice mail service. d. When voice mail service parameters are displayed, replace its directory number with the string, "". -
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Modifying the voice mail service:
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Procedure: a. First make sure there are no mailbox owners, distribution lists and no Automated Attendant for the voice mail service. b. Select the object: Applications > Voice mail. c. Select "Review/Modify" mode and enter the number of the voice mail service. d. When voice mail service parameters are displayed, make any modifications concerning: • voice mail service directory number, • type of voice mail service, • voice mail CPU name. Then confirm changes for them be applied by the system.
7.2.3
4645 Voice Mail Service Global Parameters
7.2.3.1
General To complete declaration of the 4645 voice mail service, a series of global parameters must be configured. The operating mode of some of these parameters requires some explanation. This concerns:
7.2.3.2
-
the languages used by the voice mail service,
-
message notification by paging.
Languages Used When a user connects to a voice mailbox, the language requested for playback of voice guides and set display is sent to the voice mail system (in in the following diagram). Remark: The language assigned to the voice mailbox is one of the nationalities configured for the system. It is formed by the combination of a display language and a voice guide language.
The voice mail system checks whether the language requested for the user's voice mailbox is available in the list of languages that it offers (in ). There are two possible cases: -
the requested language is available. In this case, the voice mail service authorizes use of this language when the mailbox is called (in in the following diagram),
-
the requested language is not available. In this case, the voice mail service will designate the language configured as default language as the language to be used when the mailbox is called (in in the following diagram).
The organization of objects used to manage 4645 voice mail languages can be broken down as follows:
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Notification by Pager The 4645 voice mail system allows subscribers to be informed of the arrival of new messages in their mailbox via a pager. Two pager services (1 and 2) are offered to the subscriber when he programs notification type on his set. After accessing his mailbox, the user puts one of the two numbers (#1 or #2) identifying the pager service in front of his pager number. Each message specifying pager service can be configured by the installer.
7.2.3.4
7-4
Configuring Global Parameters
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Procedure: 1. Select the object: Applications > Voice Mail > Descend hierarchy > 4645 VM Global Parameters. 2. Select "Review/Modify" mode. Attributes: Attendant key
:
Displays attendant key number, 0 or 9. This number depends on country of installation. This enables the caller to get help from an attendant by pressing this key when the called party cannot be reached or to request information.
Attendant Destination
:
Enter the number of an individual attendant group of attendants or entity prefix. This will be the destination when the caller presses the attendant key described above.
Pager Script 1.1 Pager Script 1.2 Pager Script 1.3
:
Enter the message that will be displayed on the subscriber's pager when he is informed of new messages in his mailbox. This represents pager service 1. The message can comprise 60 characters maximum on 3 parameter lines: Pager Script 1.1, 1.2 and 1.3, each specified by 20 characters. The characters allowed are 0 to 9, *, #, M, N and [ ] with: - M : the user's mailbox number, - N: the call number notification. This number corresponds to the number of the set from which the user will be informed that new messages have arrived in his mailbox. Note 1: this call number notification is managed from the personal options of the user's mailbox (see module Alcatel-Lucent 4645 VMS - Personal options - Notification service).
-
[ ] : pause that can be used when composing a script (in tenths of a second).
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Pager Script 2.1 Pager Script 2.2 Pager Script 2.3
:
Enter the message that will be displayed on the subscriber's pager when he is informed of new messages in his mailbox. This represents pager service 2. The message can comprise 60 characters maximum on 3 parameter lines: Pager Script 2.1, 2.2 and 2.3, each specified by 20 characters. The characters allowed are 0 to 9, *, #, M, N and [ ] with: - M : the user's mailbox number, - N: the call number notification. This number corresponds to the number of the set from which the user will be informed that new messages have arrived in his mailbox. Note 2: this call number notification is managed from the personal options of the user's mailbox (see module Alcatel-Lucent 4645 VMS - Personal options - Notification service).
Administrator Password
:
[ ] : pause that can be used when composing a script (in tenths of a second).
Enter the password to access the system administration mailbox. The password must contain at least 1 digit and a maximum of 8 digits. Note 3: The actions offered by the system administration mailbox are given in the module Alcatel-Lucent 4645 VMS - Additional management.
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Confirm
:
Enter the password again.
Timeout Supervised Transfer (sec)
:
Enter maximum wait time before the transferred call is considered as failed if the called party does not offhook. From 10 to 120 seconds (default value 40).
Second Attempt Of Notif. after(mn)
:
Enter wait time before which a second attempt at new message notification is made on the subscriber's set. This follows a first attempt which the subscriber has not taken account of. From 3 to 60 minutes (default value 10).
Other Attempt Of Notif. after(mn)
:
Enter wait time before a final attempt for new message notification is made on the subscriber's set. From 3 to 60 minutes (default value 10).
Voice Mail Language 1
:
Select one of the languages available for the voice mail service. This first language will be used as default language for the voice mail service.
Voice Mail Language 2
:
Same as above
Voice Mail Language 3
:
Same as above
..........
:
Voice Mail Language 8
:
Same as above
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Trivial Password Allowed
7.3
:
False: obvious passwords (easily guessed) are refused: - Passwords that are the same as the mailbox number - Passwords that are the same as the mailbox number in reverse order - Passwords composed of a logical series of figures (ex: 12345, 6543 or 13579) - Passwords based on repetition of the same figure - New password identical to the old password True: obvious passwords (easily guessed) are autorised.
Configuring by Telephone Set The interface between the administrator and the embedded 4645 voice mail service is based on sending DTMF digits from an analog set or messages generated on a UA set keypad. The administrator is guided via menus and voice guides that confirm data, notify him of errors or prompt him to enter data. Note: The administrator can "anticipate" voice guidance by entering configuration data before being prompted to do so.
To get the voice mail administration menu, the administrator enters a mailbox number # followed by *, # , or 00 and enters his administrator secret code. "Configuration from a set" mode only allows limited configuration that allows:
7.4
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a message to be sent to all voice mailboxes in the voice mail system.
-
to record (after selecting the number of the language to be used) "goodbye" announcements and notification following message deposit announcements.
Ubiquity Detailed Management For a detailed description of the Ubiquity feature, refer to the module Ubiquity - Overview.
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8.1
General To handle 4645 voice mail service, the following commands (to launch on the system terminal) have been developed or adapted. -
vmail: controls accesses (or ports) to voice mail and hence ensures it is operating correctly. Note that vmail gives port status on the Call Server (and not 4645 side),
-
Eva_tool: seen as a menu, it allows the manager to perform specific operations on voice mail, such as deleting messages or mailboxes, changing the secret code for a mailbox, resetting accesses to voice mail, etc.).
To back up 4645 voice mail data (with or without mailbox messages) in a specific directory, the manager uses the swinst tool. The backup procedure is described in the module Swinst Operation - Backup and Restore.
8.2
vmail Caution: The vmail command must only be run after the PCX telephone application has fully started (RUNTEL finished).
When prompted by the Call Server CPU, enter vmail as shown below: Example: (1)CPUA> vmail Number of EVA access: 16 Voice mail number: 3333 Voice mail type: 6 Voice mail name: messagerie 4645 Equipment init: 1159 led: 1160 Link status OK mr1 mr2 q23 0 neqt Free/B stat outserv nulog cristal 1227 F OK 0 0 18 1 1228 F OK 0 1 18 1 1229 F OK 0 2 18 1 1230 F OK 0 3 18 1 1231 F OK 0 4 18 1 1232 F OK 0 5 18 1 1233 F OK 0 6 18 1 1234 F OK 0 7 18 1 1235 KO 0 8 18 1 1236 KO 0 9 18 1 1237 KO 0 10 18 1 1238 KO 0 11 18 1 1239 KO 0 12 18 1 1240 KO 0 13 18 1 1241 KO 0 14 18 1 1242 KO 0 15 18 1
cpl 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
term Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y
incom Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y
outgo
Three parameters are used to indicated status of accesses (or ports) to voice mail. They are: -
the line Link status, which indicates whether the connection is established or not (see example above: OK).
-
the column Free/B set to: • B: indicates that the port is busy,
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F: indicates that the port is free (see the example above),
the column state set to: • KO: indicates that the port is not in operation, • OK: indicates that the port is in operation and available to receive incoming calls (see the example above for the 8 voice mail accesses).
8.3
The Eva-tool command
8.3.1
Activation Caution: The Eva_tool command must only be run after the PCX telephone application has fully started (RUNTEL finished). If the Eva_tool command is run when the telephone application is stopped, the management menu displayed does not offer the manager the same options. The options offered are exclusively reserved for Alcatel-Lucent support.
When prompted by the 4645 CPU, enter Eva_tool as shown below: Note: a language option allows to get the following menu in a number of different languages. Syntax is as follows: Eva_tool followed by country code (eg: FR0 for France, US0 for United States, etc.). (E)eva> Eva_tool —l US0 MANAGEMENT TOOL 0 1 2 3 4 5 6 7 8 9 10 11
: : : : : : : : : : : :
Exit Delete a mailbox Modify a password Delete messages from mailbox Delete messages Dump nodes and mailboxes Reset a port Update led Status of line Disable lines after hanging up Force disable all line Enable all lines
12 : Interactif import of greeting 13 : Automatic import of greetings 14 : Mov_debug Your choice :
Several options are offered:
8.3.2
-
option 0 : End which is used to exit the management menu,
-
options 1 to 13 are described below.
Option 1: Delete a mailbox Option 1: Delete a mailbox allows the mailbox of a system user to be deleted. This deletion is executed whatever the state of the mailbox when it is deleted, whether it contains or not archived or unread messages. The mailbox "owner" set can also be on forwarding to the
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voice mail service. Example: Your choice: 1 Enter mailbox's number 3000 The mailbox is deleted
8.3.3
Option 2: Modify a password Option 2: Modify a password allows the secret code to the mailbox of a system user to be changed. When this is done, the mailbox owner must first enter this modified secret code before being allowed to use a new secret code. Example: Your choice: 2 Enter mailbox's number 3001 Enter a new password (3 to 8 characters) 1234 The password of mailbox 3000 has been modified
8.3.4
Option 3: Delete all messages from mailbox A first deletion level is suggested by option 3: Delete all messages from mailbox. When launched, this option results in the total deletion of all messages unread or archived in the mailbox. Example: Your choice: 3 Enter mailbox's number 3000
8.3.5
Option 4: Delete messages A second deletion level is suggested by option 4: Delete messages. When launched, this option suggests a series of sub-menus which allow you to target the messages to be deleted. They are shown below:
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1. sub menu 1 is used to select messages according to date and time of deposit. 2. sub menu 2 is used to select all messages or stored (archived) messages only. 3. sub menu 3 is used to select mailboxes from which to delete messages. Example: delete all archived messages left in mailbox 3000 after June 16, 2002
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Your choice: 4 0 1 2 3
: : : :
Return Selection by time Selection by date of creation Selection by date and time
Your choice: 2 Enter limit date All messages stored before this date will deleted Enter the day (1-31) 16 Enter the month (1-12) 06 Enter the year (format yyyy) 2002 Among this messages, do you want to delete : 0 : Return 1 : Delete all messages 2 : Only stored messages Your choice: 2 0 1 2 3 4
: : : : :
Return All mailboxes By type of mailbox Only one mailbox An interval of mailboxes
Your choice: 3 Enter mailbox's number 3000 Treatment in the process Treatment is finished
8.3.6
Option 5: Dump nodes and mailboxes Option 5: Dump nodes and mailboxes allows access to all voice mail information, whether part of an ABC network or not. This option offers a sub menu allowing you to select the kind of information to access. Your choice: 5 0 1 2 3 4 5 6
: : : : : : :
End Dump Dump Dump Dump Dump Dump
nodes and mailboxes local mailbox local node network mailbox all messages
Options are as follows: -
1: Dump nodes and mailboxes: is used to list all declared voice mailbox on the node (or nodes) using voice mail. Each mailbox will be listed with its name, number and mailbox type.
-
2: Dump local mailbox: is used to access information on one mailbox and, in particular: • its name and directory number, • its type (e.g. standard), • data concerning its secret code, • its class of services,
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which personal greeting, busy or absence message is currently in use for incoming calls, etc.
-
3: • • • • • • • •
Dump local node: is used to access local node configuration, including: prefix number, voice mail access number, voice mail server name, voice mail domain name, network type: eVA network , eVA domain, non-eVA, minimum and maximum allowed numbers, network message encoding type, other information on secret code, IMAP, etc.
-
4: Dump network mailbox: this option is similar to option 2 with the difference that it allows access to a mailbox belonging to a node different from local in the network.
-
5: Dump all: lists all information available from previous options.
-
6: Dump messages: lists all messages processed by voice mail with their arrival time and duration.
Option 6: Reset a port Option 6: Reset a port, is used to reset a port accessed via the vmail command (see vmail ). With this option, all calls on arrival on the selected port are released. Example: Your choice: 6 Enter port's number 1
8.3.8
Option 7: Update led Option 7: Update led, allows information (LED, voice mail dedicated function key, etc.) on a set with a mailbox to be updated on the system side. Example: Your choice :7 Enter mailbox's number 3000 Treatment in progress Treatment is finished
8.3.9
Option 8: Status of line Option 8: Line status, allows all access paths to the voice mail service to be viewed by specifying, for each path, its busy state (F: Free/B: Busy) and its operating state (OK: in service (enabled)/NOK: out of service (disabled)). Example:
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Your choice: 8 nulog Free/Busy 0 F 1 B 2 F 3 F 4 F 5 F 6 F 7 F
8.3.10
stat OK OK OK OK OK OK OK OK
Option 9: Disable lines after hanging up Option 9: Disable lines after hanging up, allows all access paths to voice mail to be put out of service when the last call in progress (connected to the voice mail service) is released. Example 1: Your choice: 9 Treatment in progress (*) Treatment is finished: All lines are disable
(*) : If one or more lines are busy (calls in progress), the following message is displayed: Example 2: 6 7 busy
Where 6 and 7 are the access paths used by calls. The message only disappears when the last call is released. Once finished, you can check that access paths are out of service (disabled) with option 8: Status of line This displays: nulog 0 1 2 3 4 5 6 7
8.3.11
Free/Busy -
stat NOK NOK NOK NOK NOK NOK NOK NOK
Option 10: Force disable all line Option 10: Force disable all line, allows all access paths to voice mail to be put out of service whatever the status of calls connected to the voice mail service (in progress or not). Example: Your choice: 10 Treatment in progress All lines are disable
Note: If there are calls in progress, they are cut off immediately. The users making these calls are requested to hang up. If users subsequently attempt to make another call, they ring the called set with no overflow to the voice mail system if this is programed (forwarding is not operational).
Once finished, you can check that access paths are out of service (disabled) with option 8:
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Status of line This displays: nulog 0 1 2 3 4 5 6 7
8.3.12
Free/Busy -
stat NOK NOK NOK NOK NOK NOK NOK NOK
Option 11: Enable all lines Option 11: Enable all lines, is used to put all access paths to the voice mail system back into service. Example: Your choice: 11 Treatment in progress All lines are enable
You can check that access paths are in service with option 8: Status of line
8.3.13
Option 12: Interactif import of greeting Option 12: Interactif import of greeting, allows the installer to replace one of the messages available in a standard mailbox (greeting messages (1 to 3), etc.) with a new message. The new message must have been previously recorded and transferred to the system hard drive (via AAS or FTP) in *.wav file (G711 format (A or µ law) or 16 bits PCM format). The installer must then: 1. Select the standard mailbox. 2. Select the type of message to be replaced (greeting message (1 to 3), busy, extended absence or the recorded name). 3. Specify the complete path for new message (*.wav file) address. Note: Before the complete path is entered, the format that the new message must be in is specified (see the example below). Example: Your choice: 12 Enter number of the mailbox: 3000 0 : Return 1 : Personal_1 announcement 2 : Personal_2 announcement 3 : Personal_3 announcement 4 : Busy announcement 5 : Absence greeting 6 : Recorded name 1 Be careful, the format of file should be: a G711 format, law A or Mu or a linear format type PCM with 16 bits per sample 8000 samples per second for all files Please name of file to up load (total path): /tmp/annoncperso1.wav Treatment is finished
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8.3.14
Option 13: Automatic import of greetings Option 13: Automatic import of greetings, allows the installer to automatically replace the messages or announcements available in system mailboxes (AA Entry or AA Menu type, etc.) by new messages in *.wav format (G711 (A or µ law) or 16 bits PCM). These messages must have been previously recorded and transferred to the system hard drive via AAS or FTP with the file listing them (*.csv file). *.csv file structure: Each line must successively contain: MCDU,GREETING,LANGUAGE,PATH, where: -
MCDU is the number of the mailbox concerned by the change of message or announcement.
-
GREETING is the number of the message or announcement (*) to be updated.
-
LANGUAGE is the language of the message or announcement. In some cases, a language number is required for the message as it may be available is several languages.
-
PATH is the access path to the *.wav file.
Example 1: *.csv file content
MCDU;GREETING,LANGUAGE,PATH 3060;9;;/tmp/nom3060.wav 3061;5;1;/tmp/accueil3061.wav 3062;8;2;/tmp/nom3062.wav ...... Caution: When the message or announcement has no language number, do not complete the LANGUAGE field. Note that language number is voice mail language index.
The installer must only give the complete path for the *.csv file to be imported. Example 2: Your choice: 13 Please name of file to up load (total path): /tmp/auto.csv Treatment is finished
(*): Summary of message numbers and correspondences. Message No.
Message type
Corresponding mailbox
Language
0
Greeting 1
Standard
Not required
1
Greeting 2
Standard
Not required
2
Greeting 3
Standard
Not required
3
Busy
Standard
Not required
4
Extended absence
Standard
Not required
5
Greeting
AA Entry
Not required
6
Exit
Administrator
Mandatory
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Administrator
Mandatory
8
Name
AA Menu/Ubiquity
Mandatory
9
Name
Any type of mailbox
Not required
Incidents The following incident is related to the 4645 voice mail: -
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Incident 904: a wrong password has been dialed
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